Instruction/ maintenance manual of the product MT3410ZLX Multi-Tech Systems
Go to page of 91
Models MT3410ZLX and MT3410ZLX-T/2 Owner ’ s Manual.
Owner ’s Manual MultiMobile TM Model # MT3410ZLX & MT3410ZLX-T/2 P/N 82065001 This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi- T ech Systems, Inc. All rights reserved. Copyright © 1998 by Multi T ech Systems, Inc.
3 Contents Chapter 1 - Introduction and Description About This Manual .................................................... 7 About This Product ................................................... 7 Specifications ......................................
MultiMobile Owner ’ s Manual 4 Chapter 3 - Comprehensive Driver Notes Introduction ............................................................. 29 Factory Default Settings ......................................... 2 9 Quick Start ..................
5 The modem speaker does not make any sound when Connecting to another modem 41 The modem loses the connection when in use ................................................................ 41 The modem does not connect with another modem ..............
MultiMobile Owner ’ s Manual 6 Appendix A - T echnical Specifications Appendix B - A T Commands, S-Registers & Result Codes Introduction ............................................................. 59 How T o Use A T Commands ..................
7 1 - Introduction and Description Chapter 1 - Introduction and Description About This Manual This manual explains how to install and use your MT3410ZLX PCMCIA Ethernet/Fax/Modem card.
MultiMobile Owner ’ s Manual 8 Specifications PC Card Interface PCMCIA T ype II Dimensions 3.37” X 2.128” X 0.197” (85.6 mm X 54 mm X 5 mm) Weight 1.
9 1 - Introduction and Description Modem Characteristics V .34bis 33600bps, V .34 28800bps, V .32bis 14400bps V .42 bis & MNP 2-5 data compression and error correction, A T Command Set Enhanced Throughput Cellular (ETC) protocol for mobile cellular connections Fax Group 3, V .
MultiMobile Owner ’ s Manual 10 System Requirements • An IBM compatible PC or notebook computer with 386SX or faster processor • At least one type II PCMCIA socket • PCMCIA release 2.
11 1 - Introduction and Description • one 3-1/2” Software Drivers diskette • User ’s Manual (this manual) • Fax/Modem communications software disk • one cable with a 15-pin detachable term.
MultiMobile Owner ’ s Manual 12 Chapter 2 - Installation Safety W arnings 1. Never install telephone wiring during a lightning storm. 2. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. 3. This product is to be used with UL and CUL listed computers.
13 2 - Installation Installing The MT3410ZLX or MT3410ZLX-T/2 Card(s) 1. Insert the MT3410xx into the computer ’s PCMCIA slot with the 68-pin connector facing the PCMCIA slot and the label facing up and slide the card into the slot. 2. Plug the 15 pin connector into the 15 pin socket of the PC card.
MultiMobile Owner ’ s Manual 14 Driver Software Installation 1. Insert the Driver diskette into the floppy drive and set the current drive to the floppy drive. 2. Run INST ALL to install the drivers (such as ODI or NDIS 2.x or Packet Drivers) onto the target disk.
15 2 - Installation 4. Move the cursor to highlight the settings you want to change and press Enter to select an appropriate value. When the configurations are set completely , press Enter on the OK field to exit the screen.
MultiMobile Owner ’ s Manual 16 2. Use a text editor to edit the NET .CFG file for setting the Frame T ype. On the NetW are server , the Frame T ype default is 802.3 for NetW are 3.1 1, and 802.2 for NetWare 3.12 and 4.x. The Frame T ype set in NET .
17 2 - Installation Novell Client Installation 1. Run the NetW are Client Install V1.21 software. Either: a. get the four Client disks from the network administrator , or b. run the NWCLIENTINST ALL.EXE used in a previous Installation. A message appears on the screen asking if you want the program to perform modifications on your AUTOEXEC.
MultiMobile Owner ’ s Manual 18 10. Press F10 to save to new configuration. 1 1 . Highlight Install press here and press <Enter> to install. The program copies the necessary files for NetW are Client. 12. Continue the installation procedure to completion.
19 2 - Installation Microsoft LAN Manager Installation 1. View the README.TXT on the installation diskette in the NDIS2 directory . Before installing the drivers, ensure that the Microsoft LAN Manager has been installed in the target path. The installation program will check and modify the PROTOCOL.
MultiMobile Owner ’ s Manual 20 Figure 2-3. Microsoft LAN Manager Installation Screen A sample LAN Manager PROTOCOL.INI file: [PROTMAN] DRIVERNAME = PROTMAN$ DYNAMIC = YES PRIORITY = NETBEUI [NETBEUI_XIF] Drivername = netbeui$ SESSIONS = 6 NCBS = 12 BINDINGS = “LM28NDS2_NIF” LANABASE = 0 [LM28NDS2_NIF] ; protocol.
21 2 - Installation Packet Driver Installation 1. Run INST ALL.EXE from the root directory of the Drivers diskette. 2. Select the Packet Driver item on the Menu screen. 3. If the current settings are acceptable, select Start Installation and go to step 4.
MultiMobile Owner ’ s Manual 22 5. In the Network Drivers dialog box, press Add Adapter ... button to enter Add Network Adapter dialog box. Select Unlisted or Updated Network Adapter and press OK . Windows will prompt a Install Driver dialog box. 6.
23 2 - Installation NDIS2 Driver for W orkgroup 1. Run Windows for Workgroups and click the Network Setup icon in the Network group. 2. In the Network Settings dialog box, click the Networks.
MultiMobile Owner ’ s Manual 24 12. Move the cursor to the setting(s) you want to change and press Enter to select a new value. When the configuration is set completely , press Enter on the OK field to exit the screen and go back to step 1 1. 13. Select NDIS Server (LAN Manager ,.
25 2 - Installation 6. Place the driver diskette in the floppy drive and press OK . 7. Select the Netware ODI Driver ... string and press OK . 8. Follow the on-screen Windows’ instructions to complete the installation, then exit Windows. 9. Run INST ALL.
MultiMobile Owner ’ s Manual 26 Windows NT 3.51 / NT 4.0 Installation 1. Install the PCMCIA support for your particular make and model of laptop from the Service Packs. Note that: These must be verified to be working properly before continuing, and Support for this level of driver is from the laptop manufacturer only .
27 2 - Installation Windows 95 Installation 1. We assume that the PCMCIA Chipset drivers are loaded and functioning. The System Icon in the control panel can report on its functionality . Any questions on this layer must be taken up with the computer ’s manufacturer .
MultiMobile Owner ’ s Manual 28 4. For a first-time MT3410ZLX installation, click Network icon in Control Panel of the Main Group to add the desired Protocols, Client and Service. 5. Reboot the computer; the card is now fully functional. Artisoft Lantastic 6.
29 3 - Comprehensive Driver Notes Chapter 3 - Comprehensive Driver Notes Introduction This chapter provides general information on the MT3410ZLX software drivers, as well as specific information on the NDIS, Packet Driver , and Windows for Workgroups drivers.
MultiMobile Owner ’ s Manual 30 Determine if any third party generic enablers installed on the PC. These are identified by a search through the CONFIG.SYS file for the following lines: V endor Device Loaded in CONFIG.SYS Awards Software DEVICE=C:CARDW AREPCENABLE.
31 3 - Comprehensive Driver Notes Getting Started For Novell, Lan Manager , and Packet Driver , first insert the MT3410ZLX PC Card into an open PCMCIA card slot, and remove all other PC Cards from your computer . Insert the MT3410ZLX driver disk into Drive A and type A:INST ALL at the command prompt.
MultiMobile Owner ’ s Manual 32 There are two available solutions: 1) Run enabler (CARDEN or existing PC Card drivers + CARDEN) before EMM386 or QEMM is loaded, or 2) Exclude at least 4K of memory from EMM386’s or QEMM’s use. An exclusion of X=D000- D3FF will work well.
33 3 - Comprehensive Driver Notes LM28NDS.SYS MT3410ZLX Enhanced Mode NDIS Driver for Windows NT . Driver Upgrades We are continuously improving and upgrading our drivers. Y ou are welcome to browse through our BBS, and download any drivers, utilities and help files at any time.
MultiMobile Owner ’ s Manual 34 Notes for NDIS Driver The following are examples of partial CONFIG.SYS and AUTOEXEC.BA T files for loading System Soft‘s Card Services and NDIS2 driver: Example of partial CONFIG.SYS file: device=c:cardsoft ss365sl.
35 3 - Comprehensive Driver Notes [LM28NDS2_NIF] DRIVERNAME - LM28NDS$ (This line must always be present.) IOADDRESS - value where value is one of the following addresses: 0x300, 0x320, 0x340, 0x360.
MultiMobile Owner ’ s Manual 36 Notes for Windows For Workgroups After installation of the MT3410ZLX drivers, the system will automatically update the CONFIG.SYS and AUTOEXEC.BA T files so that the driver will be loaded at system startup. When modifying the two files, the system will make a dual copy named CONFIG.
37 4 - T roubleshooting Chapter 4 - T roubleshooting Introduction This chapter provides general and specific problem solving steps. Below are a number of examples of Problems (in bold text:), Causes ( C :), and Solutions ( S :).
MultiMobile Owner ’ s Manual 38 The Modem Does Not Execute the Command Line C : Make sure you are typing ‘A T’ at the beginning of command line (and hit Enter at the end). C : Make sure the modem is not in Data Mode. T ype +++ if necessary . C : Make sure your software is set to the same COMx port as your MT3410ZLX.
39 4 - T roubleshooting The Modem Does Not Auto-Answer the Phone C : If necessary , make sure the software is configured to auto-answer the phone. A : T o set auto-answer mode on from A T command mode, type A TS0=n then press Enter . The n stands for which number of rings the modem answers.
MultiMobile Owner ’ s Manual 40 No Text Appears on the Screen in Data Mode C : The remote modem is not echoing your typed characters. S : T ype A TE0 then press Enter at the command line. Then turn the software echo feature on. C : Y our software may not be set to use Full Duplex or the remote modem may not be set to use Full Duplex either .
41 4 - T roubleshooting The Modem Connects with Some Modems, but Not Others C : The remote modem may not support data compression or error correction, which might cause it to take too long to negotiate a link. S : Y ou might try changing the way the modem negotiates by using the A T&Qn , A TNn , and A TS37=n commands.
MultiMobile Owner ’ s Manual 42 The Modem Does Not Connect with Another Modem C : There may be a problem with the remote modem if you do not hear the high pitched tone from the remote modem. S : Run the Remote Digital Loopback T est ( &T4 command).
43 4 - T roubleshooting After Downloading a File, the File Does Not Store on Your Disk Drive C : If both modems are using MNP or V .42 protocol, then flow control may not be enabled. S : Configure your software to use RTS/CTS flow control to cause your computer to pause long enough for the file to be stored to disk.
MultiMobile Owner ’ s Manual 44 When Using V .42bis or MNP5, Some Features Are Disabled C : Y ou may be using a non-streaming protocol, like Xmodem or Ymodem to transfer files. Those are fine unless you are using V .42bis or MNP5 S : When using V .42bis or MNP5, you should use a streaming transfer protocol like Ymodem-G or Zmodem.
45 4 - T roubleshooting Example: Device=C:DOSEMM386.EXE RAM X=D000-D3FF Reserve D000 - D3FF for attribute memory . C : No free I/O space or interrupt request can be assigned to the MT3410ZLX. S : The MT3410ZLX needs 32 contiguous I/O ports and one interrupt request for its LAN connection.
MultiMobile Owner ’ s Manual 46 Installing The Win 95 Driver Over SystemSoft CardWorks S : 1. Start Windows 95, then plug the MT3410ZLX into the PCMCIA slot. The SystemSoft Cardwizard window should appear . 2. Select the appropriate slot number containing the MT3410ZLX.
47 4 - T roubleshooting The NetW are Driver Runs Successfully but Fails to Login to The NetWare Server C : The client Frame type is incompatiable with the server Frame type. S : The default frame type for Netware 3.1 1 and below is 802.3 but it changed to 802.
MultiMobile Owner ’ s Manual 48 address and/or interrupt. If you wish to use COM3 or COM4, note that COM3 shares an IRQ with COM1, as does COM4 with COM2, so you should change their IRQs to unused ones, if possible.
49 5 - Service Chapter 5 - Service This chapter begins with the terms of your modem’s warranty . Read carefully the next section, T ech Support, if you have questions or problems with your modem. It includes the technical support telephone numbers and an explanation of how to send in your modem should you require service.
MultiMobile Owner ’ s Manual 50 MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMST ANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS. On-line W arranty Registration T o register your Multi-T ech product on-line, click on the following link: http://www .
51 5 - Service The Software is furnished to the Licensee for execution and use on a single computer system only and may be copied (with the inclusion of the Multi- T ech Systems, Inc.
MultiMobile Owner ’ s Manual 52 T ech Support Multi-T ech has an excellent staff of technical support personnel available to help you get the most out of your Multi-T ech product. If you have any questions about the operation of your Multi-T ech modem, please call 1-800-972-2439.
53 5 - Service Service If your tech support specialist decides that service is required, you may send your modem to our factory (freight prepaid). Return shipping charges will be paid by Multi-T ech Systems (with North America). Include the following with your modem: • A description of the problem.
MultiMobile Owner ’ s Manual 54 About the Multi-T ech BBS Multi-T ech Systems maintains a bulletin board system (BBS) for its customers. The information available via the BBS includes new product information, product upgrade data, problem-solving tips, and a message service you can use to request additional information.
55 5 - Service 5. Files Menu: From the Main Menu, type F to display the Files Menu. If you want a list of directories, type L (list directory) and then type L again for a list of all directories. If you do not type the second L, you will list all of the files on the BBS.
MultiMobile Owner ’ s Manual 56 About the Multi-T ech Fax-Back System Multi-T ech’s fax-back system provides 24-hour access to sales/marketing and technical literature.
57 Appendices Appendix A - T echnical Specifications Data: • V .34bis 33.6K bps, V .34 28.8K bps, V .32bis 14.4K bps • A T Command Set Compatible • V .42bis & MNP 5 Data Compression • V .42 & MNP 2-4 Error Correction • Enhanced Throughput Cellular (ETC) protocol for mobile cellular connection Fax: • G3, V .
MultiMobile Owner ’ s Manual 58 Physical: • PCMCIA T ype II • 3.37 in. x 2.128 in. x 0.197 in. (85.6mm x 54mm x 5mm) • Weight: 1.225 oz. (35 g) • Power: +5V ±5%, @220mA Sleep Mode: 400mW (8.
59 Appendices Appendix B - A T Commands, S-Registers & Result Codes Introduction This chapter describes how to use MT3410ZLX A T commands, S-Registers and Result Codes. How T o Use A T Commands Usually , your fax and data comm software controls the modem for you.
MultiMobile Owner ’ s Manual 60 For example, type: A TH0<Enter> to hang up the modem connection, or A T&K3<Enter> to enable bi-directional CTS/RTS hardware flow control. Most of the A T commands can be entered in “strings” (i.e., on the same command line) without spaces between the individual commands.
61 Appendices Command Options Function & Description B1 * Select Bell 212A for 1200 bps connection and Bell 103 for 300 bps B2 Select V .23 1200 bps for receiving, 75 bps for transmitting in originate mode; 75 bps for receiving and 1200 bps for transmitting in answer mode B3 Select V .
MultiMobile Owner ’ s Manual 62 Command Options Function & Description En A T command echo options E0 Echo disabled E1* Echo enabled Hn Switch-hook control H0 Modem goes on-hook H1 Modem goes of.
63 Appendices Command Options Function & Description Q1 Result code disabled T Enable tone dialing Vn Result code form V0 Display result code in numeric form (see also the result code options tabl.
MultiMobile Owner ’ s Manual 64 A T& (Ampersand) Commands Command Options Function & Description &Bn Auto-retrain &B0 Hang up on a poor received signal &B1 * Retrain on a poor received signal.
65 Appendices Command Options Function & Description &J1 Send OK to DTE &Kn Set flow control &K0 Disable flow control &K3 * Enable bi-directional hardware flow control (CTS/RTS) &a.
MultiMobile Owner ’ s Manual 66 Command Options Function & Description &T4 * Grant request from remote for RDL test &T5 Deny request from remote for RDL test &T6 Remote digital loopb.
67 Appendices A T% (Percent) Commands Command Options Function & Description %An Set auto-reliable fallback character n=1-127 Specify the ASCII character that tells the modem to return (or fallbac.
MultiMobile Owner ’ s Manual 68 Command Options Function & Description Gn Set modem port flow control G0 * Disable port flow control G1 Set port flow control to XON/XOFF Jn Constant DTE speed op.
69 Appendices Command Options Function & Description n=0 or 1 Empty the data buffers and send the break to the remote modem n=2 or 3 Send break to the remote modem immediately n=4 or 5 Send break to the remote modem in sequence with data.
MultiMobile Owner ’ s Manual 70 Command Options Function & Description Tn Set inactive timer n=0 * Disable inactive timer n=1 - 90 Enable inactive timer . Length in minutes Vn Protocol result codes V0 * Disable protocol result code (e.g. CONNECT 9600) V1 Enable protocol result code (e.
71 Appendices A T - (Dash) Commands Command Options Function & Description -Jn Set V .42 detection phase -J0 Disable V .42 detection phase -J1 * Enable V .42 detection phase -V Display firmware version number “Hn V .42bis compression control “H0 Disable V .
MultiMobile Owner ’ s Manual 72 S-Registers (A TSn=x) Certain modem parameters are stored in memory locations called S-Registers. Use the S command to read or alter the contents of S-Registers. S0= 0-255 S0 sets the number of the rings required before the modem automatically answers a call.
73 Appendices S4= 0-127 S4 holds the decimal value of the character recognized as a line feed (asynchronous operation only). The line feed control character is output after the carriage return control character , if verbose result codes are enabled. The factory default is 010.
MultiMobile Owner ’ s Manual 74 S9=1-255 S9 sets the time, in tenths of a second, that the carrier must be present before the modem considers it valid and turns on RLSD. The factory default is 006. S10=1-255 S10 sets the length of time, in tenths of a second, that the modem waits before hanging up after a loss of carrier .
75 Appendices S30=0-90 S30 controls the Inactivity timer , which sets the length of time, in minutes, that the modem counts when there is no data flow in or out the DTE serial port. A connection is disengaged when the counter reaches the preset value.
MultiMobile Owner ’ s Manual 76 S62 DTE rate status. The factory default is 016. 0 300 bps 16 57600 bps 1 600 bps 17 1 15200 bps 2 1200 bps 3 2400 bps 4 4800 bps 5 9600 bps 6 7200 bps 7 12000 bps 8 .
77 Appendices S72 selects DTE speed during data transfer . The factory default settings is 000. 0 300 bps 17 57600 bps 1 600 bps 18 1 15200 bps 2 600 bps 3 1200 bps 4 2400 bps 5 4800 bps 6 9600 bps 7 .
MultiMobile Owner ’ s Manual 78 Result Codes In Command mode, the MT3410ZLX can send information and status responses, or Result Codes, to your computer . Result Codes are used by communications programs and can also appear on your monitor . The form of the Result Code information displayed can be defined using the Qn , Vn , Wn and Xn commands.
79 Appendices ATV0 ATV1 X0 X1 X2 X3 X4 0 OK 1 CON N EC T 2 RIN G 3 N O CA RRIE R 4 E RROR 5 CO N NECT 1200 @ @ @ @ 6 NO DI AL TO NE 7 BUS Y 8 NO ANS W ER 10 CO N NECT 2400 @ @ @ @ 11 CO N NECT 4800 @ .
MultiMobile Owner ’ s Manual 80 ATV0 ATV1 X0 X1 X2 X3 X4 40 CA RRIE R 300 42 CARRI ER 75/1200 43 CARR IER 1200/75 46 CA RRIE R 120 0 47 CA RRIE R 240 0 48 CA RRIE R 480 0 49 CA RRIE R 720 0 50 CA RR.
81 Appendices Appendix C - Regulatory Agency Information FCC Regulatory Statements Consumer Instructions 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN).
MultiMobile Owner ’ s Manual 82 5. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify the customer as soon as possible.
83 Appendices Manufacturer: Multi-T ech Systems, Inc. T rade Name: MultiMobile Model Number: MT3410ZLX and MT3410ZLX-T/2 FCC Registration #: 503T AI-30556-PT -E Ringer Equivalence: 0.6B Modular Jack (USOC): RJ1 1C or RJ1 1W (single line) Service Center in USA: Multi-T ech Systems, Inc.
MultiMobile Owner ’ s Manual 84 NOTE: This equipment has been tested and found to be comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation.
85 Appendices W arning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user ’s authority to operate the equipment.
MultiMobile Owner ’ s Manual 86 Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company . The equipment must also be installed using an acceptable method of connection.
87 Index Index A About This Manual ...................................... 7 About This Product ...................................... 7 Ampersand Commands ............................. 64 Artisoft Lantastic 6.0 Installation ................ 28 A T Commands, S-Registers and Result Codes .
MultiMobile Owner ’ s Manual 88 D Dash Commands ...................................... 71 Data Specifications ................................... 57 Desired DCE speed .................................. 75 Dimensions .................................
89 Index I Inactivity timer ........................................... 75 Incoming rings ........................................... 72 Installation .......................................... 12, 29 Installing The MT3410ZLX or MT3410ZLX-T/2 Card(s) .
MultiMobile Owner ’ s Manual 90 N NDIS Driver ............................................... 34 NDIS2 Driver for Workgroup ..................... 23 NDIS3 Driver for Workgroup ..................... 21 NetW are driver/NetWare Server ............... 4 7 Network .
91 Index S S-Registers ............................................... 7 2 Service ............................................... 49, 53 Ship Kit Contents ...................................... 10 Software Installation ...............................
An important point after buying a device Multi-Tech Systems MT3410ZLX (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Multi-Tech Systems MT3410ZLX yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Multi-Tech Systems MT3410ZLX - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Multi-Tech Systems MT3410ZLX you will learn all the available features of the product, as well as information on its operation. The information that you get Multi-Tech Systems MT3410ZLX will certainly help you make a decision on the purchase.
If you already are a holder of Multi-Tech Systems MT3410ZLX, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Multi-Tech Systems MT3410ZLX.
However, one of the most important roles played by the user manual is to help in solving problems with Multi-Tech Systems MT3410ZLX. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Multi-Tech Systems MT3410ZLX along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
