Instruction/ maintenance manual of the product IPE 1000 ArtDio
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The V oice Gateway User Manual IPE 1000 Series version ： 1.0 update date ： 2004/1/2 A RT Dio Company Inc..
2 T erminology ¾ FXS interface: A Foreign Exchange S t ation (FXS) in terface is us ed to conn ect s to a st anda rd telephon e, fax machine, trunk side of PBX, or to other FXO interfaces.
3 T able of Content s 1.INTRODUCTION .................................................................................................................. 6 1.1 Functions of the PBX V oIP Gateway ..........................................................
4 3.8 Adding A New Slave De vice to the Gr oup ............................................................................................................... 30 4. BASIC CONFIGURA T ION ................................................................
5 4.4.5 Cal l Status ................................................................................................................................................................... 72 4.5 Management Inter faces ....................................
6 1.Introduction This guide explains how to configure the PBX V oIP gateway using the system console commands and web management interface. This man ual is designed fo r t he technicians respo nsible for configuring the gateway . The candidates should have techni cal networking ba ckground and PBX V oIP gatew ay experience.
7 1.1.3 Foreign Exchange Advant ages The toll-free advanta ge ca n also be extended to a ccess remote PSTNs. A Company can set up a PSTN line in a remote of fice in a foreign country . Domestic users can then access the remote PSTN through the PBX gateway while p aying local or long distance pho ne rates instead of Inte rnational phone rates.
8 1.1.5 T elecommuter Application In a company , some of the people are asked to trav el around or work at home. With PBX gateway , can provide the application to allow the user t ake a smal l box travel around or inst all in home, the user can receive the phone that call to his desk wherever .
9 2. Basic Applications of the PBX VoIP Gateway 2.1 Internal Calls The V oIP Gateway is desig ned to be the tie trunk of the PBX, which means that when two or more PBXs are tied with V oIP connections, the extension line on the remote PBX will func tion as an extension of the local PBX.
10 2.2 Calling From St ations T o Remote PSTNs PBX V oIP gateways that have the FXO interface are abl e to make phone calls from extensions of the PBX to remote PSTN users through an IP network.
11 Fig 2 Example of calling from PSTN to internal stations 2.4 T ransit Calls From PSTNs to Remote PSTNs The following example is designed fo r teleco mmuters or administrative users that need to access the remote PSTN in another office. This ap plication allows the user to call from a local PSTN to a remote PSTN through the PBX V oIP gateway .
12 Fig 3 Example of making transit calls fr om PSTNs to remote PSTNsQuick Installation.
13 3. Quick Installation 3.1 Quick S t art 1. Plug in the Ethernet Cable, Null Modem cable and switch on the device to begin the configuration procedure. 2. Configure the IP Address, subnet mask, Default Gateway to make the device reachable from the network.
14 Fig 4 The maste r is responsible for maintainin g the membe r list Fig 5 When a new Slave is added to the group re gist rar ..
15 Fig 6 The maste r updates the new member list and sends it to each member Fig 7 The master will synchroni ze the member information with each member .
16 3.3 Working Under a NA T Networking Environment IP addre sses are limited; b ecause of this, not all devic es on the Internet can have their own public IP address. An application is av ailable that allows users to use a private IP address by utilizing a NA T (Network Address Tran slation) server .
17 some settings do not need an adju stment on the NA T server , such as the SMC barricade The master must have a publi c IP address Only one slave device with a pr ivate IP address may be installed on each NA T domain.
18 3.4 Utilizing QoS advant ages The PBX voice gateway is equipped with QoS capabilities. This provides hi gher priority for voice than dat a from the LAN. However you must inst all the device according to the following diagram in ord er to give voice output a higher priority than data output from a LAN.
19 Fig 10 Diagram showing utilization of e mbed ded QoS functions while stacking t he devices 3.4.1 Connectors and LED Indicators W ARNING: Please ensure that the cables that will be connected to the F XS interfaces on the PBX V oIP Front Panels s gateway are not connected to any power sou rce ("0" voltage).
20 1 FXS and 1 FXO Model 2 FXS and 2 FXO Model 4 FXS Model 4 FXO Model Fig 14 7-inch model Rear Panel.
21 Connectors Description Connectors T ype Description To W A N 10/100 Ethernet RJ45 with MDI-X onnect to the Ethernet port Designed to c on the router . To L A N 10/100 Ethernet RJ45 with MDI nnect to one of the LAN’ s Designed to co HUB/Switch port s.
22 3.5 Initial configuration of the Gateway Y ou must configure the Gateway to allow you to dist inguish multiple PBX V oIP gateways from each other . Y ou may also want to configure a password fo r the gateway to prev ent any unauthorized access. 3.5.
23 To configure the password for read and write privileges The privileges are divided into read-o nly and re ad-write with a different password for each privilege. After you have issued this comm and, yo u will then be asked to enter this password each time you enter privileged mode.
24 3.6 IP Configuration Y ou must configure the IP address, subnet mask and de fault gateway so that the PBX V oIP Gateway is able to connect to the IP network.
25 PBX GATEWAY#configure Enter configuration commands, one per line. End with CTRL/Z PBX GATEWAY (config)# Step 3: A ssi gn the IP address and the subnet mask Command: PBX GATEWAY (config)# ip address < ip-address > < subnet-mask > PBX GATEWAY (config)#ip address 203.
26 Using Phone Set Interface Step 1: T ake the handset of f the phone Step 2: Dial the PRO G Access Code after hearing the dial tone (default is ## ) Step 3: Enter the Password (defa ult is 0000) Step 4: Enter code "02" .
27 PBX GATEWAY (config)# Step 3: Enable DHCP Mode PBX GATEWAY (config)#ip state dhcp PBX GATEWAY (config)# Step 4: Back to Privileged Mode PBX GATEWAY (config)#exit PBX GATEWAY# Step 5: Rest art the system to enable DHCP mod e. Afte r the restart comman d is issued, the system will prompt for a confirmation.
28 3.7 Configuring the Master Device Using the System Consol e Interface o r T elnet Step 1: Enter Privileged Mode PBX GATEWAY> enable Password: ****** PBX GATEWAY# Step 2: Enter Routing Mod e PBX GATEWAY# routing PBX GATEWAY (routing)# Step 3: Confi gure this devi ce as the master gateway by setting its value to 0.
29 agent. Reset system, [Y]es or [N]o? Yes Step 7: Confi guri ng the Pref ix for the gateway The prefix for the gateway should be assigned by the network administrator and configured to the device. It will be carried in the rout ing messages to notify the master device of it s prefix for other gateways to route its calls.
30 and "#" as the ending pro m pt. Y ou will then hear the confirmation tone. Step 8: Enter code "05" to begin the group ID config uratio n. Step 9: Enter the group ID as "2009" and "#" as the ending prompt. Y ou will then hear the confirmation tone.
31 Password: ****** PBX GATEWAY# Step 2: Enter Routing Mod e PBX GATEWAY# routing PBX GATEWAY (routing)# Step 3: Create an entry for this slave gat eway Command: PBX GATEWAY (routing)# slave add <ffffff-ffffff, the MAC address of this Slave Device> PBX GATEWAY (routing)# slave add 000362-000004 PBX GATEWAY (routing)# show slave 0001.
32 Using the System Consol e Interface o r T elnet on the Slave Device Step 1: Enter Privileged Mode PBX GATEWAY> enable Password: ****** PBX GATEWAY# Step 2: Enter Routing Mod e PBX GATEWAY# routing PBX GATEWAY (routing)# Step 3: Confi gure this devi ce as the master gateway Command: PBX GATEWAY (routing)# master_ip 211.
33 The prefix of the gateway shoul d be assigned by the network admin i strato r and configured to the device. It will be carried in the rout ing messages to notify the master device of it s prefix for other gateways to route its calls.
34 confirmation tone. System must now be restarted Step 10: Enter code "98" then press "1" and "#" as the ending prompt . Y ou will then hear the confirmation tone and the system will restart automatically . Ste p 1 1 : Enter code "09" to begin configuring for prefix for this gateway .
35 4. Basic Configuration 4.1 System Console Modes EXEC Privileged Configuration Console Channel exit exit line console channel end end exit/end configure Routing Routing exit/end Code code exit end disable enable login exit 4.
36 4.2.1 Information-Web Management.
37 Category Entry Description Dat a Ty p e Range Host Name Name of the gateway for the system administrator to distingui sh this gateway from others. It will also be used as a prompt in the system console. RW Any string up to 48 charac ters in length can be used.
38 Category Entry Description Dat a Ty p e Range T ime Current T ime RW hh:mm:ss System Rest art Resta rt Mode This pull-down menu allows you to select the restart mode: None : No system restart wi ll be issued: Cold St art : The sy st em will restart from the beginning.
39 4.2.3 Registration-Web Interface Category Entry Description Dat a Ty p e Range Current Device Role Slave: This device is currently configured as a slave gateway .
40 As a Master Category Entry Description Dat a Ty p e Range Group ID The Group ID for PBX V oIP Gateway RW 0~2147 483 647 Act As Master Prefix The prefix is the code used to route a call to this gate.
41 As a Slave Category Entry Description Dat a Ty p e Range Group ID The Group ID for the PBX V oIP Gateway RW 0~2147 483 647 Prefix The code used to route a call to this gateway RW 1~9999 Master IP Address The IP Address of the Master gateway RW XXX.
42 4.2.4 Registration Information- Console Interface Category Entry Console Mode Console Command Dat a Ty p e Group ID Routing group_id < number > RW Prefix Routing prefix < number > RW Master IP Routing master_ip <xxx.
43 Category Entry Description Dat a Ty p e Range Tr a n s i t Call Function Enable or disable T ransit Calls RW Enable/ Disable Tr a n s i t Call W aiting Ti m e The timer for sending a warnin g tone to the caller while a transit call is taking place.
44 4.2.6 Configuration Inform ation- Console Interface Category Entry Console Mode Console Command Dat a Ty p e Tr a n s i t Call Function Routing transit_call < enable/disable > RW CDR Report R.
45 4.2.7 Numbering Plan-Web Interface.
46 Category Entry Description Dat a Ty p e Range Country Code The Country Code where this gateway is located. Used for receiving incoming calls fro m other countries RW 1~999 Area Code The Area Code where this gateway is located.
47 Category Entry Description Dat a Ty p e Range Cut Through While access the FXO port s, in order to dial out directly bypa ss to the FXS ports of this device without listen to the Greeting Message that recorded in the device, then press this Access Code.
48 4.2.8 Numbering Plan Information- Console Interface Category Entry Console Mode Console Command Dat a Ty p e Country Code Code country < 1-999 > RW Area Code Code area < 1-999 > RW Circ.
49 4.2.9 International Code-Web Interface Category Entry Description Dat a Ty p e Rang e International Access Code (Outbound) Dial Code The number that is add ed before the Country code, Area Co de a nd subscriber's telephone n umber to gain International Call access.
50 Delete Entries The Access Codes that you are going to remove from the Code List WO [0~9], example "012", "002" Note 4 The Inbound International Access Code is used to analy ze the number that the gateway is receiving from analog voice interfac es .
51 4.2.11 Long Dist ance Code-Web Interface Category Entry Description Dat a Ty p e Range Long Dist ance Access Code (Outbound) Dial Code The number plus the Area Code and the subscriber's telep hone number . Applies to PBX Gateway with FXO interface only .
52 4.2.12 Long Dist ance Code Information- Console Interface Category Entry Console Mode Console Command Dat a Ty p e Long Dist ance Access Code (Outbound) Dial Code Code dial_code long_distance < .
53 4.2.13 Routing T able-W eb Interface Category Entry Description Dat a Ty p e Range Capacity The number of allowed en tries used for routing a call to the PSTN via the gateway 15 RO 20 Quantity The .
54 Delete Entries T o delete a routing entry WO 0-999999 Note 7 For example, if a gate way is inst alled in th e USA and is assigned to be the routin g gate way for all calls in the group to Ott awa, Canada, the routing entry for this example will be 1613 with cost 1 .
55 4.2.15 Pin Code Assignment-W eb Interface Category Entry Description Dat a Ty p e Range Capacity The allowed amount of entries for PIN codes that are used when making transit calls via the gateway .
56 4.2.16 Pin Code Assignment- Console Interface Category Entry Console Mode Console Command Dat a Ty p e Code List Routing show pin RO Add Entries Routing pin add <0-99999999> <1-99> WO R.
57 4.2.17 T opology-W eb Interface Category Entry Description Dat a Ty p e Range To t a l Members The number of members in the same g roup RO T opology Member List The list of gateways in the sam e group. Displays the co rre sponding prefix that is specified for each gateway 16 RO 4.
58 4.2.19 Route Search-Web Interface Category Entry Description Dat a Ty p e Range IP Address If the Prefix that is specified in the previous section cannot be found, the IP addres s of that gateway will be displayed. Otherwise, "Not Found" will be displayed.
59 4.2.21 MGCP Configuration - Web Interface Category Entry Description Dat a Ty p e Range Call Agent S tatus The status whethe r this voice gateway connect to call agent or not RO Out of Service, In .
60 4.3 TCP/IP Configuration The TCP/IP can be configured throug h the system consol e and the W eb manag ement interface. The re are two ways to obtain the IP address: 1. Manually assigned. 2. DHCP serve r assigned. Y ou can select which way you prefer to o btain the IP by setting the IP S t ate mode.
61 Category Entry Description Dat a Ty p e Range IP S t ate Defines the mode used to acqui re an IP addre s s: Manual : static add re ss mode. The system admi nist r ator must assign the IP addre s s directly fro m the system console or web p age. Auto (DHCP) : If this mode is selected, the IP will be automatically obtained from the DHCP s erv er .
62 4.4 Channel Management Channel numbers and naming: There are up to 16 channel s that PBX gateway can suppo rt and the minimum port density is two. For la rge port number se ries, the port naming is given in 4 ports a gro up. For 7-inches se rie s, the port nam ing are given as its sequence.
Category Entry Description Dat a Ty p e Range Channel The chan nel number . It displays Group/Port format. Port 2 in group 1 will be shown as 1/2 RO T wo groups and 4 port s for each group I/F T ype Shows the port interfac e type. RO FXS, FXO Operating Stat u s Shows the operation status of this port.
63 Console Commands PBX Gateway - PB X Gateway#sh ch annel group port m ode admin o peration vad T.38 input gain output gain ----- ---- - --- ------- - -------- ----- -- ---- ----- ----- ------ ----- .
64 4.4.2 Regional The configuration shown in this p age applies to each channel on the entire device. Category Entry Description Data Ty p e Range Information Hook Fl ash Ti m e Defines the time frame of a break that is to be treated as a Flash signal.
65 Category Entry Description Data Ty p e Range Duration Defines how long the DTM F will be sent when the gateway receives a DTMF Play Out message from the Call Agent.
66 Category Entry Console Mode Console Command Information Flash T ime Channel Flash < 200 – 1000 > Duration Not supported in the console DTMF Play out Inter Digit Ti m e Not supported in the console Frequency Busy T one Spec.
67 4.4.3 Channel Configuration The configuration shown in this we b page applies to a single cha nn el. Y ou must select a channel and configure it to your pa rticular specifications. Web Manage ment Category Entry Description Dat a Ty p e Range Channel Channel number .
68 Category Entry Description Dat a Ty p e Range Operational S tate Displays the current operational state s. RO Enable, Disable Device Capacity The maximu m numbe r of channels that are pe rmitte d to be configured to support the T .38. RO 2 (Only two channels are allowed to support T .
69 Console Commands Category Entry Console Mode Console Command Information Admin S tate Channel channel < group/port > < enable | disable> Enable/Di sable Channel t38_fax < group/port .
70 4.4.4 S tatistics This web page sho ws the configurat ion and statistical informatio n of each channel. Y ou only have to select a channel number a nd cli ck the refresh button. The gateway will then return a p age sho wing its current configuration and st atistical data.
71 Category Entry Description Dat a Ty p e Range Channel The channel number . Sho wn in the Group/Port format. Port 2 in group 1 will be shown as 1/2 RW Two gr ou ps and 4 port s for each group.
72 4.4.5 Call S tatus This web pag e sho ws the activities that are curr ently being performed on each port. Users must refresh the screen manually to check the curre nt port activities .
73 4.5 Management Interfaces PBX V oIP Gateways are flexible with the W eb Mana gement Interface, Console Management Interfaces (through RS-232), T elnet and Phone Set Configuration Interfaces. Y ou can configure the pa ra meters for different man agement interfaces through the web management interface or through the manag ement interface itself.
74 Category Entry Description Dat a Ty p e Range Password Threshold The session will be halted if the number of invalid password tries has reached the thresh old. Please note that it applies only to the console and T elnet, it does not apply to the web interface.
75 4.5.2 Console Commands Category Entry Console Mode Console Command Session Ti m e o u t Console time-out < 0-255 > in minutes Data bit s Console data bits <7/8> Password Threshold Conso.
76 4.6 Sof tware Upgrade The software upgrade can only be done through a TF TP server , therefore you must have a TFTP server running on the network and the new firmwa re mu st be saved on the server . Y ou can issue a command to download it from the web management p age or syst em console.
Category Entry Description Dat a Ty p e Range Firmware V ersion Displays the firmware version RO IP Address S pecifies the IP address of the TFTP se rver . A domain name is also allowed. RW IP address and domain name Download Path/File Name S pecifies the path of the filename in the TFTP server such as: C:/runtime.
78 4.6.1 Console Commands Using the system co nsole to upgrade the firmware is q uite similar to using the We b management interface. Y ou must run the TFTP server first. Y ou must also assign the IP address of the TFTP server and filename separately .
79 Category Entry Console Mode Console Command IP Address Configuration tftp server < ip-address | domain name > Download Path/File Name Configuration tftp filename < filename > TFTP Serv .
80 group_id Set s the grou p ID master_ip Sets the master's IP addre ss internal_ac Sets the internal access code for inter-gateway calls intn_code Sets the international access cod e for in-boun.
81 5. Phone Set Interface Configuration Procedures 5.1 Configuration procedures PROG Access Code Hook Off Password Item 2 Digits Dial Tone Confirmation Tone Data Confirmation Tone/Reject Tone Hook On Note 1 1 Use "#" as the en ding prompt for the data entry .
82 5.2 Greeting Message Recording Procedure T o record the greeting message into the PBX gateway , the user must switch to the recording mode af ter entering the Phone Set Configurati on mode and pressing the ite m code “99”. If the user has already recorded a greeting messa ge, he or she can use the item code “96” to hear it.
83 5.3 Configurable Items 5.3.1 Dat a Range Syntax for the dat a descriptions: In the Phone Set Programming Mode, all dat a entered is a combination of the 12 keys shown on the keypad on the phon e set panel.
84 default value. 07 Coun try Code [1,3]f(0,9) 08 Area Code [1,3]f(0,9) 09 Prefix Code [1,4]f(0,9) 10 A dd an Inbound International Access Code [1,3]f(0,9) 1 1 Deletes an Inbound International Access .
85 6. Firewall Configuration The PBX voice gateway uses UDP p ackets to transmit the call control signaling between devi ces, it also utilizes the normal RTP packet s to transmit the voice st reams.
86 On some firewall systems, you are not permitted to use we ll-known ports, in order to maintain security . In this case, users may need to change the default port numbers to allow the PBX gateway to function.
87 7. Regulation Compliance Information 7.1 FCC FCC Class A This Equipment has been tested and found to comply with the limit s for a Class A di git al device, pursuant to Part 15 of FCC rules. The se limits are designed to provide reason able p rotection against harmful interference when the equipment is o pe rated in a commercial environment.
88 8. Regional Tone adjustment For most countries, the tone specificatio ns a re not th e same. The di f ferences in p articular are with the definitions for Dial T one, Ring Back T one, Busy T one and Reorder T one.
89 9. FTP for software upgrading, Configuration and Greeting Message uploading/downloading On the PBX Gateway series PBX gateway , it gives the user the option to upgrade the soft ware using FTP , which is less t ime consuming then TFTP .
90 10. The Call Detail Record information The CDR information is very useful for debugging the configuration settings and providi ng re cord s for billing systems. If users only want to chec k the routing or nu mberi ng plan configurations, they can use the Web-based Call S t atus screen in the Channel Managemen t.
An important point after buying a device ArtDio IPE 1000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought ArtDio IPE 1000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data ArtDio IPE 1000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, ArtDio IPE 1000 you will learn all the available features of the product, as well as information on its operation. The information that you get ArtDio IPE 1000 will certainly help you make a decision on the purchase.
If you already are a holder of ArtDio IPE 1000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime ArtDio IPE 1000.
However, one of the most important roles played by the user manual is to help in solving problems with ArtDio IPE 1000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device ArtDio IPE 1000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
