Instruction/ maintenance manual of the product 8411 Lucent Technologies
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Lucent T echnologies — formerly the communica tions systems and tech nology units of A T&T DEFINITY ® Enterprise Communications Server Generic 1, Generic 3, and System 75 841 1 V oice T erminal.
Contents i Your 841 1 Voic e Termin al . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 The Pass ageWay Co nnection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ii Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Priority Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Y our 841 1 V oice T erminal The 841 1 voice terminal is available in two models: the 841 1D, shown below in Figure 1 , has a display; the 841 1B does not have a display .
2 Starting with the upper righ t corner of Figur e 1 and continuing clockwis e: Display (on 841 1D terminal o nly) A 2-line by 24-char acter display . 4 Softkeys (on 841 1D terminal o nly) The four buttons located below the display and label ed with ar rows ( ), corres pond to words o n the display screen.
3 Message light A red light which goes on s teadily when a message has been left for you. Che ck wit h your sy stem m anager to s ee how yo u can retri eve your messag es. Dial pad The standard 12- button pad f or dialing ph one numb ers and acce ssing features.
4 V olume control button For adjusting the vol ume of th e follo wing: • The speakerphon e or speaker when a call is in progress using the 2-way speakerph one or 1 -way speaker • The handset recei.
5 Figure 2. Bottom View of the 8411 Voice Terminal ! Routing channel Line jack Adjunct jac k Handset jack for l ine cor d and adjunct cord ADJUNCT LINE Kickstand The various com ponents which ap pear on the bottom of the 84 1 1 voice ter minal are shown in Figure 2 and listed and exp lained below .
6 Figure 3. A Rear View of t he 8411 Voice Terminal The Analog Adjun ct jack and the RS-23 2-D jack, shown in Figure 3 , ar e located on the rear of the voice terminal.
7 The PassageW ay Connection The EIA RS-232 type jack on yo ur 841 1 voice terminal provides you with an interface between the voice terminal and the C OM port on an IBM-compatible p ersonal computer . This interface allows you to access Lucent T echnologies Passage W ay Solution software which yo u can install on you r PC.
8 PassageW ay Status Indica t ions The 841 1 provides the f ollowing status indica tions next to Butto n #9 for the Passag eW ay connection: 1. A Flash is a repeating pattern o f 500 ms ON an d 500 ms OF F . 2. A Wi n k is a repeati ng patt ern of 750 m s ON and 250 ms OF F .
9 The RED light next to Button #10 on the 8411 shows whether the Analog Adjunct OR the 841 1 voice terminal currently has control of the telephone line.
10 A Quick Look at the Features Here are brief des criptions of b oth voice features and display features that can be used with the 841 1 vo ice terminal.
11 Note: If yo u are a cove ring user , you can use the Cons ult feature, after ans wering a cover age call, to call the principal (th e person for whom yo u are answering calls ) for private co nsultation. Then, you can add the calling party to the conversation, transfer the call to the principal, or return to the calling party .
12 Priority C alling Allows y ou to call an extension with a distinctive 3-b urst ring to indicate your call requires immed iate attention. Use when you have impo rtant or timely inform ation for some one. Select Ri ng Allows you t o choose y our own persona lized ringin g patter n for your voice terminal from among eight available patterns.
13 Display Features and Features Used with the Softkeys Note: If yo u are using an 8411D voice terminal (which has a display), yo u can also use up to 12 additional features acces sed with the softkeys and display control b uttons. Your system m anager can tell you which s oftkey features are available to you.
14 How to Use the Features The procedu res which appear in the sections, V oice Feature Pr ocedures and Display Featur e Procedur es , give short, step -by-step instr uctions for using each feature. Fo r your conv enience, the features in each section are listed alphabetically .
15 Conventions Used in The Following Procedures This box represents a call appearance b utton, which is used exclusively for pl acing or rec eiving calls. Th e button has a r ed light and a green status light and is labe led with an extension number (sh own as xxxx x ).
16 Using the D isp lay , Softk eys and Disp lay Control Butto ns If you are using an 841 1D voice terminal (which has a display), the followin g inf orm atio n will help you use the display , th e so ftkeys, and the display control buttons. The softkeys are the f our key s labeled with arrows ( ) located directly below the display .
17 The second line on each feature option screen s hows the features y ou can access. T o use any of these features, yo u must press the softkey below the featur e name or abbrev iation.
18 Other Softkey Featur es Th at May Be On Y our Display Figure 5 shows the 12 default softkey features, thos e features that can be accessed with the softkeys when the 8411 D voice terminal is initially installed.
19 Using the Softkeys to Acti vat e a Feature Y our display and softk eys allow you to acces s up to 12 s witch-related features. For example, you may want to use the Priority Calling featu re to call an other extensi on with a distinctive 3-burst ring.
20 V oice Fe ature Procedures Handset and Speaker When placing calls or using the voice features, y ou have the op tion of doing so by lif ting the handset or by pressin g .
21 T o p r ogr am/ re pr og ram an AD button 1 On a separate sheet of paper , write down the outside num bers, extensions, and /or feature acces s codes you wan t to progr am Note: Each AD button will hold one complete phone number or feature access code.
22 T o p r ogr am/ re pr og ram an outsi de nu mber , extension, or feature access code in to a personal list 1 On a separate sheet of paper , write down the outside num bers, extensions, and /or feat.
23 Y ou can access this feature with the softkeys only if you r voice terminal has a display and if the feature’ s abbreviation, AutCB , appears on the secon d line of one of the f eature option screens.
24 Y ou can access the Manual Exclus ion feature with the softkeys only if your v oice terminal has a display and if the f eature’ s abbreviation, Exc l , appears on the second line of on e of the featur e opti on scre ens.
25 Y ou can access the Consult featur e with the softkeys on ly if your voice ter minal has a display and if the feature’ s abbreviation, Cnslt , appears on the s econd line of on e of the feature op tion screens.
26 Y ou can access this feature with the softkeys only if you r voice terminal has a display and if the feature’ s abbreviation, CFrwd , appears on the second line of one of th e feature option screens.
27 Y ou can access this feature with the softkeys only if you r voice terminal has a display and if the feature’ s abbreviation, CPark , appears on the s econd line of on e of the feature o ption screens.
28 Y ou can access this feature with the softkeys only if you r voice terminal has a display and if the feature’ s abbreviation, CPkUp , appears on the s econd line of one o f the feature option screens.
29 T o add a call you’ve put on hold to another call you’re connected to 1 Press [dial tone] • Held call light continues to flutter; current call light also flut ters • Y ou are given a new ca.
30 T o raise or lower the r eceive level volum e of the hand set 1 While handset is o ff-hook, press the V olume control button • T o raise the volum e , press th e right half of the V olume control.
31 Y ou can access this feature with the softkeys only if you r voice terminal has a display and if the feature’ s abbreviation, IAuto (for Autom atic Interco m feature), o r IDial (for the Dial Intercom feature) appear s on the second line of one of the feature option screens .
32 Y ou can access this feature with the softkeys only if you r voice terminal has a display and if the feature’ s abbreviation, Last , appears on th e second line of one of the featur e option screens .
33 T o leave a message without ring ing a n exte nsi on 1 If you are us ing an 841 1 with a display , pres s and then press the softkey below LW C (while on-hoo k or of f- hook) If your 8 411 do es no.
34 Note: When you are talking on the handset, the Mute feature aff ects the microphone as sociated with the handset rather th an the speakerphon e. This feature has no effect on an extern al speakerphone attached to yo ur voice ter minal.
35 T o change a regular call into a priority call (when you hear a call waiting ringback tone) 1 If you ar e us ing an 8 41 1 with a display , press and then press the softkey below PCall If your 8 41.
36 4 When you hear the desired ringing p attern, press again • Y ou hear confirm ation ton e (two rising tones), and you r new ringing pattern is set • If your 841 1 has a displ ay , it show s the.
37 Y ou can access this feature with the softkeys only if you r voice terminal has a display and if the feature’ s abbreviation, SAC , appears on the second line of one o f the feature option screens.
38 Note: Your voice terminal is set for either the Speaker (listen-only) or the Speakerphone (lis ten and talk) fun ction. Check with your s ystem manager to see which of thes e two features yo u can use. Use the following procedures if you r voice terminal is set for the Speaker (listen-only) featur e.
39 T o mute th e micropho ne associated with the handset so the other party canno t hear you 1 Press • Red lig ht goes o n and oth er party can not hear y ou 2 Press again to resume talkin g to ot h.
40 • If y ou have a di spla y , it sh ows: (There are eight p ossible volume se ttings. On the disp lay, one arrow is the lowest setting, and eigh t arrows is the highest settin g.) Note: The Volum e control does not affect an external speakerphone attach ed to your vo ice terminal.
41 Te s t / D i a g n o s t i c s T o test the lights and the display on your voice termin al 1 While on- hook or of f -hook, press and hold • Red lig ht next to g oes on Note: If the red light next to f lashes rather than goes on steadily, it mean s that the voice terminal is no t communicating with the PBX.
42 T o sen d present call to another extens ion or out side number 1 Press [dial tone] • Present call is put on hold and green li ght next to th e held call flutters • Y ou are given a new call ap.
43 Disp la y Fe at ure Pro cedu re s This section includes the pro cedures for seven display features yo u may us e with the 841 1 voice terminal equipped with a display . Ho wever , note that the display , along with the softkeys and display control bu ttons, can also be u sed for accessing up to 12 softkey features.
44 Y ou can access this feature with the softkeys only if you r voice terminal has a display and if the feature’ s abbreviation, Dir , appears on the second line o f one of the fe ature option screen s.
45 E x i t ( N o r m a l ) T o exit any display feature and return to Normal (call- handling) Mode display 1 Press • Display will sho w call info rmation for active call appearance ✔ Exit Y ou can.
46 Message Retrieval T o see you r messages when your Message light is on (while on-hoo k, off -hook, or on a call) 1 Press 2 Press to s ee first message (and then for each following message) T o return a call to message sender 1 Lift handset 2 Press while any part of message is shown Note: You can also leave your handset on-hook.
47 Y ou can access this feature with the softkeys only if you r voice terminal has a display and if the feature’ s abbreviation, Vi e w , appears on the second line o f one of the f eature option screens.
48 Y ou can access this feature with the softkeys only if you r voice terminal has a display and if the feature’ s abbreviation, TmDay , appears on the secon d line of one of the feature option s creens.
49 T ones and Their Meaning Ringing tones are produced by an in coming call. Feedback tones are those which you hear through th e handset (receiver) or the speaker . Ringing T ones • 1 rin g — A call from another ex tension. • 2 rin gs — A call from outsid e or fr om the attendant.
50 T rou blesho oting Problem Solution A feature doesn’ t work as noted in this guide. 1 R eread the p rocedure and try again. 2 For many featur es you must lift the handset before you can use the feature. 3 Check with your system manager to be sure this f eature is administered on your voice terminal.
51 The telephon e doesn’ t ring. 1 Make sure the ringer is turned on. 2 Set the ringer volume to a higher level. 3 Place a test call from an other extension to your extens ion. 4 Check the line cord to make certain it is securely con nected at bot h ends .
52 Key Wo rds to Know access co de See feature access code . activate T o b egin or turn on the operation of a feature. attendant Th e person who handles i ncoming and outg oing calls at the main co nsole.
53 on-hook When the handset is left on th e cradle and th e speakerphone is turne d of f. party A person wh o places or answers a call. personal lis t One of the four types of Abbreviated Dial ing lis ts; programmable by the system manager or by you, the user .
54 voice terminal A tel ephone equipped with an array of specifically des igned features (for example, Shift button, Message light, etc.) and fu nction al capabilities that distinguis h it from a convent ional teleph one.
Blind Perf Quick Reference Lists Feature Code ABBREVIA TED D IALING List 1 List 2 List 3 Program CALL FORW A RDING ALL CALLS Cancel CALL P ARK Ans wer B a ck Feature Code CALL PICKUP LAST NUMBER DIALE.
Blind Perf Abbreviat ed Dialing* Item No. Personal List 1 Personal List 2 Personal List 3 Name Name Na me 1 2 3 4 5 6 7 8 9 0 Miscellaneous Description Exten sion Message Attendant AUDIX T runk Codes Description Code * Y ou may have as m any as 3 Perso nal Lists.
An important point after buying a device Lucent Technologies 8411 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Lucent Technologies 8411 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Lucent Technologies 8411 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Lucent Technologies 8411 you will learn all the available features of the product, as well as information on its operation. The information that you get Lucent Technologies 8411 will certainly help you make a decision on the purchase.
If you already are a holder of Lucent Technologies 8411, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Lucent Technologies 8411.
However, one of the most important roles played by the user manual is to help in solving problems with Lucent Technologies 8411. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Lucent Technologies 8411 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
