Instruction/ maintenance manual of the product 7103A Lucent Technologies
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555-23 0-700 Comcod e 108383 837 Issue 4 June 1999 DEFINITY ® Enterprise Communications Server Release 7 Console Opera tions.
Cop yri gh t 1999, Lu ce nt T echnologi es All Rights Reserved Prin ted in U . S.A . Not ic e Every effort was mad e to ensu re th at the in form a tion in thi s book was complet e and acc ura te at th e ti me of pr inti ng. However , infor matio n is subject to ch ange.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Contents iii Conten ts Contents iii 1 Introduction 1 ■ Conventi ons Used in This Do cument .
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Contents iv ■ Answer ing Calls for An other Par ty 34 Backing Up the Conso le Operato r 35 .
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Contents v U sing Visually Impair ed Attenda nt Servic e 63 5 Centralized Att endant Service .
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Contents vi.
Introduc tion 1 1 DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 1 Introduc tion If you ar e a consol e operat or , this book is f or you! I.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Introduc tion 2 Conve ntions Us ed in T his Docum ent 1 ■ Chapter 3 , ‘ ‘Oper ating the.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Introduc tion 3 Security Measure s 1 ■ Rerouti ng calls t o console operator s ■ Changing.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Introduc tion 4 Security Measure s 1.
Unders tanding t he Cons ole Layou t 5 Physic al Lay ou t of Your Consol e 2 DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 2 Understa nding th e Conso le Lay out Y our console is a powerf ul communica tions too l.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 6 Physic al Lay ou t of Your Consol e 2 Figure No tes: Figure 1. 302A/B Console 1. Lamp T est Switch 8. Display 2.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 7 Physic al Lay ou t of Your Consol e 2 Figure No tes: Figure 2.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 8 Physic al Lay ou t of Your Consol e 2 ■ A W arning l.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 9 Physic al Lay ou t of Your Consol e 2 Figure 4.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 10 Physic al Lay ou t of Your Cons ol e 2 The call -appe.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 11 Physic al Lay ou t of Your Cons ol e 2 Features The fe atures a rea of your console allows you t o perfor m standard a nd special ty operati ons .
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 12 Physic al Lay ou t of Your Cons ol e 2 Figure 6. Feature Button Area The Display The alpha numeric di splay prov ides info rmatio n about cal lers, ca lled part ies, cal l status , and call feature s.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 13 Physic al Lay ou t of Your Cons ol e 2 Figure 7. Display These dis play mode but tons are as follows: NOTE: Y our system manag er may change the funct ion of ea ch button.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 14 Physic al Lay ou t of Your Cons ol e 2 ■ NEXT MSG This but ton displ ays the nex t stored L WC message.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 15 Physic al Lay ou t of Your Cons ol e 2 For inco m ing cal l s, the display shows the called party’ s name and extensi on.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 16 Physic al Lay ou t of Your Cons ol e 2 Y our system mana ger assi gns calli ng privileg es for all syst em users.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 17 Physic al Lay ou t of Your Cons ol e 2 ■ Call st atus Call-st atus dis plays the phone call ’ s current st atus.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 18 Physic al Lay ou t of Your Cons ol e 2 NOTE: If your s .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 19 Physic al Lay ou t of Your Cons ol e 2 Figure 8. Ringer V olume Control Area (enhanced console) The ringe r volume contr ol area h as an (up) but ton, a (dow n) button, and a SELECT button.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 20 Physic al Lay ou t of Your Cons ol e 2 Figure 9.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 21 Physic al Lay ou t of Your Cons ol e 2 ■ If a st ation has the SAC feat ure acti ve and is b usy , the DXS/BLF lamps remain st eady unti l the st ation is no longer b usy .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 22 Physic al Lay ou t of Your Cons ol e 2 Call W a iting Ringback Low 15 times a minute with decreasi ng volume during the last 0.
Operati ng the C ons ol e 23 3 DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 3 Operat ing the Console As a consol e operator , you spend the majority of y our day placing c alls, transf erring c alls, and putting caller s on hold.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Operati ng the C ons ol e 24 Activati ng the C onsole 3 Activating the Console Activat ing the co nsole refers t o prepari ng the cons ole for h uman control .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Operati ng the C ons ol e 25 Trans ferring Call s to Outside N umbers 3 5. Select one of the follo wing opt ions: ■ Press t he RELEASE button as soon as th e call starts to ring.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Operati ng the C ons ol e 26 Placing Callers on Hol d 3 — If th e called part y declin es to talk t o the caller , pre ss the S PLIT button t o reconnect to t he calle r .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Operati ng the C ons ol e 27 Answer ing Emergency Calls 3 T o use co nnect two or mor e parties: 1. Call int ernal or externa l party nu mber 1. 2.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Operati ng the C ons ol e 28 Answer ing Emergency Calls 3.
Using the Featu res 29 Speed ing Up the C onsole 4 DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 4 Using th e Features Y ou might fin d yourself working at an or ganizat ion that req uires you to know more tha n the st andard ope rating p rocedures out lined in the previous cha pter .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 30 Speed ing Up the C onsole 4 Example Phone call s to W idgets, Inc . exceed 300 per day . Pat scra mbles cons tan tly to meet the demand s of incoming call s.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 31 Handl ing Multi ple-Party Calls 4 Holding Calls Automati cally Y our console automatic ally places a call on hold when you answer another ca ll.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 32 Handl ing Multi ple-Party Calls 4 Procedures T o place a c onference call : 1. Call int ernal or externa l party nu mber 1.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 33 Handl ing Multi ple-Party Calls 4 Example Robert Pl anter , vice pr esi.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 34 Answer ing Calls for An other Party 4 Example Robert Pl anter , vice pr.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 35 Answer ing Calls for An other Party 4 Backing Up t he Console Operat or Y our system mana ger can pr ogram your ov erflow ca lls to ring to one or more desi gnated phone.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 36 Answer ing Calls for An other Party 4 Example W idgets, In c. takes gr eat pri de in provi ding human co ntact for all persons callin g customer service represent atives.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 37 Answer ing Calls for An other Party 4 Example Bob Sist erkey , quali ty a ssu rance speci alis t at W idgets, Inc ., h ad to leav e the o f fice in a hur ry for a pe rsonal eme rgen cy .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 38 Paging fo r Called Parties 4 Example Rick Foylu nd, co mpany ar bitrato r , is away from his d esk when a call comes in fo r him.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 39 Paging fo r Called Parties 4 Example Rick Foylu nd, co mpany ar bitrato r , is away from his d esk when a call comes in fo r him.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 40 Paging fo r Called Parties 4 ■ The outsi de line buttons to funct i o.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 41 Paging fo r Called Parties 4 Paging with V oice Paging When calle d par.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 42 Paging fo r Called Parties 4 Paging with Deluxe V oice Paging This fea ture combines cal l park an d loudspeaker pagi ng. Y ou can page a call er to call an extension or ca ll you.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 43 Assi sting C allers w ith Speci al Tools 4 3. Press t he SPLIT button. 4. Press t he HOLD button. Unanswered pages return to you for fu rther assista nce.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 44 Assi sting C allers w ith Speci al Tools 4 4. One of the following optio ns occurs: ■ The call automatic ally rings through when the bus y line becomes avail abl e.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 45 Assi sting C allers w ith Speci al Tools 4 Procedures T o a ctiva te spli t-sw ap: 1. Press t he SPLIT-S W AP button. T o deactiv ate split-swap , do one of the fol lowing: 1.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 46 Assi sting C allers w ith Speci al Tools 4 ■ Press t he SPLIT button. ■ Press t he RELEASE button. Overriding Diversion Feat ures Sometimes s ystem users diver t their incoming ca lls to anot her phone.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 47 Assi sting C allers w ith Speci al Tools 4 Example Edward Murrow , W idgets, Inc . sal esma n, jus t f el l down a flight of s t airs bre aki ng his leg.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 48 Assi sting C allers w ith Speci al Tools 4 3. T he use r reco rds th e cr is is al ert in form ation . 4. The user pushes the NORMAL DISPLAY MODE butt on and the lamp turns off and the d isplay clea rs.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 49 Assi sting C allers w ith Speci al Tools 4 Example Linda Mahon ey , W idgets, Inc. s pokespe rson, h as jus t suf f ered from a heart a ttack .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 50 Man agi ng Ou tsi de Lin es 4 Examples W idgets, In c. resear cher Su san Bealan is in a remote part of the w orld l ocating natural resources for manufactur ing envir onmentall y-safe bathtub c leanser .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 51 Man agi ng Ou tsi de Lin es 4 Example In an ef fort to i ncrease t heir prof it marg ins, W idgets, Inc. i nstitut es a contr olled long-di stance ca lling pl an.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 52 Using Features for Internal Use 4 ■ Special call st atus inf ormation.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 53 Using Features for Internal Use 4 These re strictions ove rride us er privi leges est ablished by your sys tem manager .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 54 Using Features for Internal Use 4 5. Select one of the follo wing option s: ■ If you he ar a confi rmation t one (3 shor t bursts of tone) , press th e RELEASE button.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 55 Using Features for Internal Use 4 Procedures T o use do n’t split: 1. Press t he DONT SPLIT butto n. 2. Dial the desired number .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 56 Using Features for Internal Use 4 ■ Activat e and deact ivate fu nctions associ ated with h unt groups . (Ask your system manager fo r more informat ion.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 57 Using Features for Internal Use 4 3. Press t he NEXT button to advance to the ne xt name. 4. Select one of the follo wing option s: ■ Press t he MAKE CA LL b utton to call t he displa yed number .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 58 Using Features for Internal Use 4 Feature Name Leave W ord Calling Procedures T o store a m essage w hen a phon e is busy or a cal l goes una nswered: 1.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 59 Using Features for Internal Use 4 Feature Name Messag e Retrieva l Procedures T o retr ieve messa ges: 1. Press t he COVER MSG RT button.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 60 Using Features for Internal Use 4 Routing Calls Economically Y our system ca n route ou tgoing cal ls in th e most economical way based on th e time of day and the day of the week.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 61 Using Features for Internal Use 4 Immediate Manual Override When you act i vate this opt ion, the curr ently activ e routing plan i s changed immedia tely to a new plan.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 62 Using Features for Internal Use 4 Clocked Manual Override This opt ion lets you sp ecify the d ay and time to over ride the schedul ed T ime-of-Day rout ing plan .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 63 Using Features for Internal Use 4 2.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 64 Using Features for Internal Use 4 NOTE: This feat ure requi res at lea .
Central ized Attendan t Service 65 Ident ifying Dif ferences i n a CAS Environment 5 DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 5 Centra .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 66 Ident ifying Dif ferences i n a CAS Environment 5 Using CAS.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 67 Ident ifying Dif ferences i n a CAS Environment 5 Using CAS Operating Procedures Operati ng procedur es for CAS en vironments work simila rly to st andard environ m ents.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 68 Ident ifying Dif ferences i n a CAS Environment 5 Explain t o the cal ler that the calle d party cannot be reached.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 69 Ident ifying Dif ferences i n a CAS Environment 5 2. L isten for c a ll id en tifi ca tio n tone (if pr ovi de d by t he b ra nch) .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 70 Ident ifying Dif ferences i n a CAS Environment 5 ■ Press t he CONFERENCE button ■ Press t he T RAN SFER button The tran sferred call d rops, or r emote hold de activat es.
Routin e Mainte nance 71 Testi ng th e Cons ole 6 DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 6 Routine Maintenance Routine t esting a nd cleani ng for your console is qu ite simple.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Routin e Mainte nance 72 Clean ing Your Console 6 T o test t he display and la m ps on a 30 2C console: 1. Press t he POS BUSY and VOLUME UP butt on simulta neously .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 73 Glossa ry and Abbr eviat ions GL Glossa ry and Abbrev iations A AAR Se e Automa tic Alter nate R o uting (AAR ) . Abbreviated Dialing (AD ) A feat ure tha t allows c allers to p lac e c alls b y d ialing just one or two d ig its.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 74 Automatic Call Distribution (ACD) split A method of routing c alls of a similar ty p e among ag ents in a c all c enter.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 75 T he c ommuni c ations system itself consists of a d ig ital c omp uter, soft ware, st orag e d evic e, and c arriers with sp ec ial har d ware to p erform the c onnec tions.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 76 I inside call A c all p lac ed fr om one te lep hone to an other within the loc al c ommun ic ations system.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 77 N network A series of p oints, nod es, or statio ns c onnec ted b y c ommunic atio ns c hannels. P PBX P rivate b ranc h exc hang e PRI Se e P rimar y R ate Int erfac e (P R I) .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 78 single-line phon e A p hone served b y a single-line tip and ring c ircuit (mod els 500, 2500, 7101A, 7103A). split Se e AD .
Index 79 DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 IN Index Numerics 302A /B c o nsol e d iag r am , 6 302C console d iag ram , 7 A a bb.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 80 attend ant rec all , 32 see rec allin g the op erator , 32 attend ant serial c alling.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 81 c all waiting warning , 11 c alled -p arty id entific ation , 15 c aller informa tion.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 82 d ialing keyp ad area , 9 d irec t extension selec tion (DX S ) , 19 di sp la y , 12 .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 83 L lamp -te st swit c h , 6 leave wo rd c alling , 57 leav ing mess ag es , 57 leavin .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 84 pa gin g w i t h v o i ce pa gi n g , 41 pa r k i n g ca l l s , 37 p lac ing a serie.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 85 timer b utton , 13 tones , 21 CAS -assoc iated tones , 66 transferri ng c a lls , 24 .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 86.
An important point after buying a device Lucent Technologies 7103A (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Lucent Technologies 7103A yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Lucent Technologies 7103A - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Lucent Technologies 7103A you will learn all the available features of the product, as well as information on its operation. The information that you get Lucent Technologies 7103A will certainly help you make a decision on the purchase.
If you already are a holder of Lucent Technologies 7103A, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Lucent Technologies 7103A.
However, one of the most important roles played by the user manual is to help in solving problems with Lucent Technologies 7103A. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Lucent Technologies 7103A along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
