Instruction/ maintenance manual of the product 555-661-150 Lucent Technologies
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555- 661- 150 Comco de 10828 9703 Issue 1 Augus t 19 98 MERLIN LEGE ND ® Communications System Release 6.1 Network Reference.
Copyright © 19 98, Lucent Technologi esDocument 555-66 1-150 All Rights Re servedComcode 108289 703 Prin ted i n U SAAu gust 199 8 Notice Every ef fort was made to ensur e th at the info rm ation in thi s book wa s comple te and accurate at the tim e of printin g.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Contents Page iii Contents New Features and Enhanc ements xv ■ Relea se 6.1 En hancement s (August 1 998) xv Prior Releases: Features and Enhancements xix ■ Relea se 6.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Contents Page iv 2 Call-Handling Scenarios 2–1 ■ Networki ng Guid eline s 2–2 ■ Network Confi.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Contents Page v ■ HotLine 3 –16 ■ Labelin g 3–16 ■ Messag ing 3–16 ■ Music On Hold 3 .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Contents Page vi ■ Display Prefer ence s for Intersy stem Call s 5–31 6T r o u b l e s h o o t i .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Contents Page vii A Customer Support Information A–1 ■ Suppor t Telephone Number A–1 ■ Feder .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Contents Page vii i ■ Direct Group Ca lling Inf ormat ion Report (Si ngle Non-Loca l Memb er) B–2.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Figures Page ix Figures 0 1 Introduction 1–1 1–1 Series Co nfigurati on 1–7 1–2 Star Con figu.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Figures Page x.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Tables Page xi Ta b l e s 0 1 Introduction 1-1 1–1 Tandem PRI Tru nks vers us Tand em Tie Tr unks 1.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Tables Page xii 2–20 Scenar io 4: Facili ties Pl anning , Calls O rigina tin g within th e Network .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Tables Page xii i D Touch-Tone Receiver Requirements D-1 D–1 TTRs Required by VMS/AA D-2 D–2 Syst.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Tables Page xiv.
New Featur es and Enhancemen ts Page xv Relea se 6.1 Enha ncement s (August 1 998) MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 New Featu res and Enha nceme nts Release 6.1 E nhanceme nts (August 1998) 0 Releas e 6.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 New Featur es and Enhancemen ts Page xvi Release 6. 1 Enhancem ents (Aug ust 1998) Centralized V oice Messagi ng 0 One or more ME RLIN LEG END syst ems (Rel ease 6.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 New Featur es and Enhancemen ts Page xvii Release 6.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 New Featur es and Enhancemen ts Page xv iii Release 6.
Prior Rele ases: Fea tures and Enhancem ents Page xix Release 6.0 Enhanc ements (F ebruary, 19 98) MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Prior Releases: Features and Enha ncemen ts Release 6.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Prior Rele ases: Fea tures and Enhancem ents Page xx Release 6. 0 Enhancem ents (Feb ruary, 199 8) associa tes with rou tes, Facility Re striction Levels (FRL s), digit a bsorption, and dig it prepen ding.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Prior Rele ases: Fea tures and Enhancem ents Page xxi Release 6.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Prior Rele ases: Fea tures and Enhancem ents Page xxii Release 6. 0 Enhan cements (Feb ruary, 1 998) Prompt-Based Overf low 0 Syste m mana gers ca n activa te the Pro mpt-Bas ed Overfl ow option.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Prior Rele ases: Fea tures and Enhancem ents Page xx iii Release 6.0 En hancemen ts (Februa ry, 199 8) Pause c annot be origi nated from a s ingle- line teleph one or a rem ote access us er .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Prior Rele ases: Fea tures and Enhancem ents Page xxiv Release 6.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 IMPORTANT SAFETY INSTRUCTIONS Page xxv IMPORT ANT SAFETY INSTRU CTIONS When i nstallin g telep hone e.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 IMPORTANT SAFETY INSTRUCTIONS Pag e xxvi ■ The MERLIN LE GEND Co mmuni cations Syste m requi res a suppl ementary grou nd . ■ Do no t attach the pow er suppl y cord to buildi ng surfa ces.
About This Book Page xx vii Intended Audien ce MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 About This Book The ME RLIN LEGEND Communi catio ns Syste m is an adva nced di gital swit ching system th at inte grates voi ce and da ta communi cations fea tures.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 About This Book Page xx viii How to Use This Book How to Use This Book 0 This guide in clude s fiv e chapter s: ■ Chapter 1, Introduction.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 About This Book Page xxix Terms and Conventio ns Used to refer to facil ities in gene ral. S pecific ally , we refer to digital facilities . W e also use spe cific term s su ch as persona l line , grou nd- sta rt tr unk , DID trunk , and so on .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 About This Book Page xxx Security Security 0 Certain features of the system can be protecte d by pass words t o preven t unauthor ized us ers from abusing t he syste m.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 About This Book Pag e xxxi Re l ated Document s * The Cus tomer Docu mentat ion Packa ge consi sts of the pa per ve rsions of the System Manager’s Guide , Feature R eference , and System Programm ing .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 About This Book Page xx xii How to Comment on Th is Book How to Comment on This Book 0 We welcome your co mments, both pos itive an d negat ive. Ple ase use t he feedbac k form on th e next p age to let us know ho w we c an conti nue to s erve you.
Introducti on Page 1- 1 1 MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Intr oduction 1 This chapter describe s the te rminolo gy and concept s that you shou ld unde rstand before y ou plan and mainta in a networked system.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1- 2 Networking Conce pts 1 Networkin g Concepts 1 In tod ay’s environ ment—bu.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1- 3 Networking Conce pts 1 Comm unicatio ns sy stems a re link ed by sp ecial facili ties cal led tandem tr unks .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1- 4 Networking Conce pts 1 Benefits of Ne tworking 1 Available for Hybri d/PBX mo de syste ms, the pr ivate ne twork fea tures of the MERLIN LE GEND Com munic ations S ystem Relea se 6.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1- 5 Networking Conce pts 1 ■ Impro ved Efficien cy .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1- 6 Tandem Tru nking an d Tandem Switchin g 1 T andem T runking and T andem Switching 1 The term tandem swit chin g describes the proces s of routing an i ncoming c all over an outgoin g tandem trunk or PSTN facili ty .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1- 7 Tandem Tru nking an d Tandem Switchin g 1 Figur e 1–1. Series Co nfigurati on T o make a c all from Syste m A to Sys tem C, a user at Ext ension 4321 dials 3699 to reach Extensi on 3699.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1- 8 Tandem Tru nking an d Tandem Switchin g 1 In the ne xt sect ions, we will loo k at this and other privat e network c onfigurat ions and exa mine m ore carefu lly t he tandem t runks th at link s ystems i n priva te netw orks.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1- 9 Tandem Tru nking an d Tandem Switchin g 1 In this example, system users make cal ls in the same way as they would in a series confi guration.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-10 Tandem Tru nking an d Tandem Switchin g 1 about pr ivate ne twork co nfigurat ions. In the ne xt topic , we will r evisit al l three o f these c onfigu ration d iagrams .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-11 Tandem Tru nking an d Tandem Switchin g 1 T able 1 –1. T and em PRI T runks versu s T andem Tie T runk s Featur e PRI Tie Differ ences Intersys tem call ing ✔✔ PRI provides faster ca ll setup .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-12 Tandem Tru nking an d Tandem Switchin g 1 The ad vantag es of tande m PRI fa ciliti es are i llustr ated in pr actical terms i n Chapter 2, “Call- Handling Scenarios .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-13 Tandem Tru nking an d Tandem Switchin g 1 NOTE : In the fol lowin g exampl e, the PR I tandem tr unks ar e implem ented o n T1 circui ts prov isioned for bi polar 8 zero su bstitu tion (B8 ZS) line code.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-14 Tandem Tru nking an d Tandem Switchin g 1 ■ In this c onfigu ration, Sy stem B us es more of its 80-line c apacity for private network trunks than do S ystems A, C, an d D.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-15 Tandem Tru nking an d Tandem Switchin g 1 In Fi gure 1–5 , the 3-sy stem star config uration th at we s aw earlier has been modifie d to br ing out s ome ad dition al possi bilitie s for pr ivate ne twork config urations .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-16 Tandem Tru nking an d Tandem Switchin g 1 Figur e 1–6. S tar Config uration: F ive Sys tems Figure 1–6 again shows the star configur ation we looked at earli er in th is chap ter .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-17 Tandem Tru nking an d Tandem Switchin g 1 Softwar e Defi ned Network (SDN) Configu rat ion 1 Support fo r A T&T’s Software Defi ned Networ k (SDN) wa s first offered with MERLIN LE GEND in Releas e 2.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-18 Tandem Tru nking an d Tandem Switchin g 1 Figure 1–7 shows thr ee MERLIN LEGEND s ystems in an SDN network. O n Syste m A, the SDN trunks are a ssigned to pool 71.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-19 Uniform Dial Plan 1 Uniform Dial P lan 1 The pri vate ne twork be nefits tha .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-20 Uniform Dial Plan 1 plan ha s two s ets of ex tension r anges, b oth of wh ich inc lude rout ing in formatio n that d irects the call to the sam e priva te netwo rk trunk.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-21 Centrali zed Voice Messag ing Syste m 1 In the ne xt cha pter , we look a t plannin g and s etting up d ial plan s acros s a priv ate network , as well as the us e of rout ing and other s ystem man agement features.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-22 Centrali zed Voice Messag ing Syste m 1 ■ Only the follow ing vo ice m essa.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-23 Centrali zed Voice Messag ing Syste m 1 ■ When a user receiv es an d outsid.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-24 Centrali zed Voice Messag ing Syste m 1 For info rmation about c entrali zed voic e mess age progr amming, p lease s ee: “Centr alized V oic e Messa ging P rogram ming” in Chapter 5.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-25 Centrali zed Voice Messag ing Syste m 1 NOTE : It is r ecommen ded that PRI l.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-26 Centrali zed Voice Messag ing Syste m 1 Networking V oice Messaging Sys tems .
Call-Hand ling Scen arios Page 2- 1 2 MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call- Handlin g Scenario s 2 This chapter helps y ou plan an d under stand pr ivate ne twork co nfigurat ions. It inclu des the fol lowing two main topics: ■ Networking Guideline s.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2- 2 Networkin g Guidel ines 2 Networking Guidelines 2 This topic ou t.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2- 3 Networkin g Guidel ines 2 When s etting up your private network f.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2- 4 Networkin g Guidel ines 2 MERLIN L EGEND Com munic ations S ystem exten sion in a priva te network.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2- 5 Networkin g Guidel ines 2 — N o more than th ree (3) analog spans shoul d be invo lved in any c all or volum e level s may not b e adequa te.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2- 6 Networkin g Guidel ines 2 Non-Local DEFINITY ECS or DEFI NITY Pro.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2- 7 Networkin g Guidel ines 2 must be prepe nded.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2- 8 Networkin g Guidel ines 2 The fol lowing ge neral rules mak e ARS routing both simp ler and safer: ■ Common A ccess Code.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2- 9 Networkin g Guidel ines 2 SYS PROGRAM ➙ LINES/TRUNK ➙ REMOTE .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-10 Networkin g Guidel ines 2 Programming Regular Re mote Access 2 Fo.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-11 Networkin g Guidel ines 2 far (o ver 200 miles) connect ions and between 21 and 4 0 for near (under 2 00 miles ) connec tions.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-12 Networkin g Guidel ines 2 Security 2 This topic s ummar izes s ecurit y issu es tha t are di scusse d in m ore d etail in Chapter 4, “S ecur ity .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-13 Networkin g Guidel ines 2 ■ UDP r outin g applies FRLs to calls over sp ecifi c routes fo r poo ls of tand em trunk s.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-14 Network Con figurat ion Scenarios 2 on a tand em tru nk and r outed to a Re mote A ccess co de.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-15 Network Con figurat ion Scenarios 2 organi zatio nal needs and over all feat ure pl anning. T his sc enario also illustr ates the wa y systems wor k when th ey are c onnected by tandem tie trun ks onl y .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-16 Network Con figurat ion Scenarios 2 ■ Remo te access p lanning .
MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-17 Network Configuration Scenarios 2 Figure 2–1. Scenario 1: Over view PRI PRI Ext. 3473 2B Data Video System Ext. 3212 MLX-20L Ext.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-18 Network Con figurat ion Scenarios 2 T andem PRI trunk s provid e the fol lowin g benefits : ■ Faster General Performa nce.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-19 Network Con figurat ion Scenarios 2 ■ Faster Message W aiting Light Updates . For centra lized VMS/ AA systems in Rel ease 6.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-20 Network Con figurat ion Scenarios 2 Non-Local Dial P lans and Fac.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-21 Network Con figurat ion Scenarios 2 ■ If a cal l should be rout.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-22 Network Con figurat ion Scenarios 2 T able 2–1 .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-23 Network Con figurat ion Scenarios 2 Ext ens io n Ran ge: 122–12.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-2 4 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–2.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-2 5 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–3.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-26 Network Con figurat ion Scenarios 2 Routing for O utside Call s 2.
MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-27 Network Configuration Scenarios 2 T able 2–4. Outside Calls: Sce nario 1 Originating o r Receiving Syst em D ialed Digi ts Local Routing Non-Local Routi ng System A : Ex t.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-2 8 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–4.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-29 Network Con figurat ion Scenarios 2 Intersyst em Calling 2 This t.
MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-30 Network Configuration Scenarios 2 T able 2–5. Intersystem Ca lling: Scenario 1 T ype of Call Caller Caller Dia ls Recipie nt Recipien t Sees.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-3 1 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–5. Intersystem Ca lling: Scenario 1 , Continued T ype of Call Caller Caller Dia ls Recipie nt Recipien t Sees.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-32 Network Con figurat ion Scenarios 2 Scenario 2: T wo Systems, T a.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-33 Network Con figurat ion Scenarios 2 Figure 2–2.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-34 Network Con figurat ion Scenarios 2 General Needs 2 The c ompany .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-35 Network Con figurat ion Scenarios 2 T o simpl ify cost ac countin.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-36 Network Con figurat ion Scenarios 2 T able 2–6 . W ork Group Nee ds Wo r k G r o u p N e e d s Preside nt and v ice- pres ident s, W .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-37 Network Con figurat ion Scenarios 2 T able 2–6 .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-38 Network Con figurat ion Scenarios 2 Individual Needs 2 T able 2–7 des cribes th e indi vidual n eeds o f certai n staff memb ers.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-39 Network Con figurat ion Scenarios 2 General Sys tem Descripti on .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-40 Network Con figurat ion Scenarios 2 In ad dition, ea ch lo cation has one 8 00 LS/I D line /trunk mo dule.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-41 Network Con figurat ion Scenarios 2 Other system equipm ent in clude s Unin terrupti ble Po wer Sup plies ( UPSs ) to supply back up power in the event of a comme rcial power fail ure.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-42 Network Con figurat ion Scenarios 2 ■ Agent Groups.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-43 Network Con figurat ion Scenarios 2 secon d.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-44 Network Con figurat ion Scenarios 2 ■ Operat or/Recept ionist. E ach operator s/recepti onist at he adquarter s uses an MLX- 20L te lephone pr ogramm ed as a Q ueued Call Conso le (QCC ).
MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-45 Network Configuration Scenarios 2 Figure 2–3. Scenario 2: Over view Ext. 4638 MLX-20L Ext. 7491 2B Data Video System Ext.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-46 Network Con figurat ion Scenarios 2 T able 2–9, pa ge 2-49 shows how the sy stem ma nager s ets up the system s so that users on each system can ac cess t he PSTN facilities conn ected t o the other system .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-47 Network Con figurat ion Scenarios 2 ■ Cust omer ser vice r eps us e OUTWA TS lines to c all many cust omers in the U.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-48 Network Con figurat ion Scenarios 2 T able 2–8 .
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-4 9 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–9.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-5 0 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–10.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-51 Network Con figurat ion Scenarios 2 Routing for O utside Call s 2.
MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-52 Network Configuration Scenarios 2 T able 2–1 1. Ou tside Calls: Scenar io 2 Originatin g or Receiving Sy stem Dialed Digits Lo cal Routing Non-Local Routing System C : Ext.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-5 3 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–1 1. Out side Calls: Scenario 2, Continued Originatin g or Receiving Sy stem Dialed Digits Lo cal Routing Non-Local Routing System C : Ext.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-54 Network Con figurat ion Scenarios 2 Intersyst em Calling 2 This t.
MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-55 Network Configuration Scenarios 2 T able 2–12. Intersy stem Calling: Scenario 2 T ype of Call Caller Caller Dia ls Recipie nt Recipien t Sees.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-5 6 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–12. Intersy stem Calling: Scenario 2, Continued T ype of Call Caller Caller Dia ls Recipie nt Recipien t Sees.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-57 Network Con figurat ion Scenarios 2 Scenario 3: Four Systems in a.
MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-58 Network Configuration Scenarios 2 Figure 2–4. Scenario 3: Over view LS GS GS PSTN ML = MERLIN LEGEND Communications System DID DID BRI BRI PRI PRI LS LS T1 S56 T andem Tie T andem PRI T andem PRI Ext.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-59 Network Con figurat ion Scenarios 2 Non-Local Dial P lans and Fac.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-60 Network Con figurat ion Scenarios 2 ■ Syste m J doe s not req uire ARS toll- saving call ing for a ll local system users to outsi de facil ities conn ected t o System L.
MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-61 Network Configuration Scenarios 2 T able 2–13.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-6 2 N etwo rk Co nfigu ra tion S cen ar io s 2 Extension Ra nge .
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-6 3 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–14.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-6 4 N etwo rk Co nfigu ra tion S cen ar io s 2 * These are the factory settings. Th e remote a ccess COR se ttings are not used fo r controll ing ARS calli ng on PSTN facilities con nected to t his system.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-6 5 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–15.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-6 6 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–16.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-67 Network Con figurat ion Scenarios 2 Routing for O utside Call s 2.
MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-68 Network Configuration Scenarios 2 T able 2–17. Outside Call s: Scenario 3 Originating o r Receiving Syst em D ialed Digi ts Local Routing Non-Local Routi ng System J : Ext.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-6 9 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–17.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-70 Network Con figurat ion Scenarios 2 Intersyst em Calling 2 This t.
MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-71 Network Configuration Scenarios 2 T able 2–18. Intersy stem Calling: Scenario 3 T ype of Call Caller Caller Dials Routed via.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-7 2 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–18. Intersy stem Calling: Scenario 3, Continued T ype of Call Caller Caller Dials Routed via.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-7 3 N etwo rk Co nfigu ra tion S cen ar io s 2 * Actual PassageW ay clien t displa y depe nds upon applicat ion. This entry sho ws the i nformatio n that is s ent to the extensi on.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-74 Network Con figurat ion Scenarios 2 Scenario 4: Four Systems in a.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-75 Network Con figurat ion Scenarios 2 Figure 2–5 . Scenario 4: Overvi ew ■ All sys tems have videoc onferen cing appl ication s and u se them fo r meet ings.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-76 Network Con figurat ion Scenarios 2 Non-Local Dial P lans and Fac.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-77 Network Con figurat ion Scenarios 2 ■ T o reach System G, the r.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-78 Network Con figurat ion Scenarios 2 ■ T o insur e correc t routing for em ergency a nd othe r N1 1 cal ls, and fo r intere xchange call s (IXC ), assign PRI tr unks to t he mai n pool.
MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-79 Network Configuration Scenarios 2 T able 2–19.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-8 0 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–19.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-8 1 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–19.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-8 2 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–20.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-8 3 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–20.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-8 4 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–21.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-85 Network Con figurat ion Scenarios 2 Routing for O utside Call s 2.
MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-86 Network Configuration Scenarios 2 T able 2–22. Outside Call s: Scenario 4 Originating o r Receiving Syst em D ialed Digi ts Local Routing Non-Local Routi ng System H : Ex t.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-8 7 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–22.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-88 Network Con figurat ion Scenarios 2 Scenario 5: Lar ge System Hub.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-89 Network Con figurat ion Scenarios 2 Figure 2–6 . Scenario 5: Overvi ew ■ Syste m N is a s upport an d serv ice cent er with bu sy i ncoming call tr affic enteri ng System N from Sy stem A PS TN facili ties.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-90 Network Con figurat ion Scenarios 2 Non-Local Dial P lans and Facil ities Planning 2 This sectio n su mmariz es no n-local dial plans , swi tch iden tifier s, UDP routi ng, and ARS ro uting for each sy stem.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-91 Network Con figurat ion Scenarios 2 T able 2–2 4, page 2-93 is an overvi ew of how the sys tem man agers set u p their systems for internetwo rk use of PST N facilities .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-92 Network Con figurat ion Scenarios 2 T able 2–2 3. UDP Exte nsion Ranges : Scenario 5 * The inform ation in t his colu mn does not reflec t actual DEFI NITY ECS or DEFINITY ProLogix Solu tions sys tem programm ing.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-9 3 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–24.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-94 Network Con figurat ion Scenarios 2 Routing for O utside Call s 2.
MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-95 Network Configuration Scenarios 2 T able 2–25. Outside Call s: Scenario 5 Originating o r Receiving Syst em D ialed Digi ts Local Routing Non-Local Routi ng System O : Ex t.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-96 Network Con figurat ion Scenarios 2 Intersyst em Calling 2 T able 2–2 6, page 2-97 ill ustrates dialin g and r ecipien t scree n displa ys fo r calli ng among ex tension s in Sc enario 5 .
MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-97 Network Configuration Scenarios 2 T able 2–26.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-98 Network Con figurat ion Scenarios 2.
Feat ure I nter acti ons Page 3- 1 Account Code Entry 3 MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feature Int eractio ns 3 This topic sum marizes the ways that ME RLIN LEG END Commun ications System feature s work a cross priv ate ne tworks.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3- 2 Allowed/ Disall owed Lis ts 3 Allowed/Disallowed Lists 3 The syste.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3- 3 Automatic Route Se lection (ARS) 3 Automatic Route Selection (ARS).
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3- 4 Barge-In 3 Extens ion Fac ility Restric tion Le vels ( FRLs) ar e applied only to calls while the y are on the local system , and are compare d both t o UDP route s and to A RS routes .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3- 5 Caller ID 3 Call er ID 3 For 6.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3- 6 Camp-On 3 should be assig ned to t he main po ol. In t his cas e, IXC cal ls determ ine the number of lo op-starts require d.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3- 7 Computer Telephon y Integrat ion (CTI) L ink 3 ■ T o use Di rect V oice M ail, the c alling extensio n and th e called extension must be on the sam e syste m.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3- 8 Conferen ce 3 ■ For a n incomi ng ca ll, if the Pass ageWay T el.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3- 9 Coverage 3 Coverage 3 In Relea se 6.0, calls a rrivi ng for ex tensions at on e system cannot be cove red by extens ions or call ing grou ps on a non-lo cal s ystem.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-10 Direct-Line Consol e (DLC) 3 Direct-Line Console (DLC) 3 In Relea se 6.1 and later system s, a sys tem op erator with a DLC ca n use DSS buttons to make or transf er calls to non-lo cal e xtension s.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-11 Display 3 Display 3 T andem PRI trun ks c an prov ide call er infor mation a t the d estina tion M LX mul tiline displ ay teleph one.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-12 Do Not Disturb 3 Forw ardi ng Dela y to on e rin g. T ransfe r of th e cal l must be comp lete d bef or e the call is forwarde d.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-13 Forward a nd Follow Me 3 Forward and Follow Me 3 The us e of Forw ard and Follow Me in netwo rked sy stems i s as fol lows: ■ For R elease 6.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-14 Gr ou p Ca lli n g 3 ■ Nigh t Se rvic e cove rage ac ross a p ri.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-15 Hands F ree Answer on Intercom (HFAI) 3 ■ Calls sent to a calli ng group with a n on-loca l memb er will never ov erflow local ly .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-16 HotLine 3 HotLine 3 A HotLin e exte nsion mu st be o n the lo cal sy stem. H owever , a HotLi ne tele phone can di al a no n-local ex tension number .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-17 Musi c On Ho ld 3 Music On Hold 3 Music On Hold source s can not be sha red by network ed sys tems.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-18 Park 3 Par k 3 Park zo nes m ust be in the loc al sys tem.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-19 Primary Rate Interface (PRI) and T1 3 Primary Rate Inte rface (PRI.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-20 Queue d Call Co nsole (Q CC) 3 Queued Call Con sole (QCC) 3 For R elease 6. 0 sys tems, an extens ion m ay not hav e its ca lls covered by a QCC on an other sy stem.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-21 Remot e Acce ss 3 Remote Access 3 “Remote Acces s” on pa ge 8 prov ides det ails about setti ng up and using remote acces s in pr ivate net works.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-22 Service Observ ing 3 SECURITY l ALERT : ! Networke d syste ms requ ire spec ial atten tion to secu rity iss ues. Fol low th e rules bel ow when settin g up an d plannin g your s ystem fo r private networ k use.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-23 Station Me ssage D etail R ecording (SMD R) 3 Station Message Detail Re cording (SMDR) 3 For 6.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-24 Station Me ssage D etail R ecording (SMD R) 3 Figure 3–1.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-25 Speed Di al 3 Figure 3–2. No UDP Calls R ecorded at All Syst ems Speed Dial 3 Non-lo cal d ial plan numbers can be programme d as s peed dial numbe rs.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-26 System Ren umbering 3 System Renum bering 3 A separ ate num berin g plan is prov ided for non-l ocal di al plan exten sions, allow ing system m anagers to enter t he ran ges of ex tensions on remote s ystems .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-27 Voice Announc e to Busy 3 T ransfe rs acros s networ ked system s ov er tandem tie trunk s do not r eturn to the trans ferring extension.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-28 Voice Mes saging Interface (VM I) 3 All remote systems in the priv.
Security Page 4- 1 4 MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Secu rity 4 This chapter describe s the s ecuri ty issu es that you mus t consi der as yo u plan a nd maintai n a sy stem in a priva te networ k.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Security Page 4- 2 Overv ie w 4 Overview 4 Securit y planni ng and imp lement ation, like other aspects of network ing, req uire caref ul coord ination a mong s ystem ma nagers.
MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Security Page 4-3 Overview 4 T able 4–1. Calling Restrict ions and Security F eature Planning in Ne.
MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Security Page 4- 4 Overvie w 4 Continue d on next p age Restriction, Feature , or Setting Factory Setting Suspended? Descriptio n Toll Re strict ion On Yes Despite toll res tricti ons, users can m ake cal ls to non-l ocal extensio ns.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Security Page 4- 5 Faci lity Re stri ction Level s and Rem ote Access 4 SECURITY l ALERT : ! Networke d syste ms requ ire spec ial atten tion to secu rity iss ues.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Security Page 4- 6 Faci lity Re stri ction Level s and Rem ote Access 4 ■ Extension s.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Security Page 4- 7 Faci lity Re stri ction Level s and Rem ote Access 4 The s ystem ma nager se ts the opti ons listed below for the r emote acc ess defa ult COR on h is or her own sys tem.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Security Page 4- 8 Faci lity Re stri ction Level s and Rem ote Access 4 ■ Disall owe d List Assig nmen t. Dis allow ed Lists should be used fo r the default CO R.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Security Page 4- 9 Faci lity Re stri ction Level s and Rem ote Access 4 T able 4–2 .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Security Page 4-10 Faci lity Re stri ction Level s and Rem ote Access 4 After a call is routed to anoth er system , the ex tension/b arrier code FRL h as no effect.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Security Page 4-11 Faci lity Re stri ction Level s and Rem ote Access 4 T able 4–3.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Security Page 4-12 Faci lity Re stri ction Level s and Rem ote Access 4.
Network M anageme nt Page 5- 1 5 MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network Management 5 This chapter s ummariz es the system progr amming re quired in order to se t up and maintai n a system wi thin a priv ate network .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5- 2 Gener al Programm ing in Pri vate Netw orks 5 General Programming in P.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5- 3 Gener al Programm ing in Pri vate Netw orks 5 Automatic Route Se lecti.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5- 4 Gener al Programm ing in Pri vate Netw orks 5 used fo r emerg ency or other N1 1 cal ls, it shou ld be a ssigne d to the main poo l.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5- 5 Gener al Programm ing in Pri vate Netw orks 5 “Facil ity Re stri ction Levels and Rem ote Access ” on pag e 5 disc us se s the intera ctions am ong FRLs in grea ter detail .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5- 6 Gener al Programm ing in Pri vate Netw orks 5 Program ming. For gui delin es on set ting up remote ac cess COR settin gs, see “Remote Acces s Defau lt Class-o f-Restr iction Settings” on pag e 6 .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5- 7 Gener al Programm ing in Pri vate Netw orks 5 source i s a Digi tal Signa l 1 (DS1 ) facil ity conn ected to a long-di stance c arrier rather than a local ex change c arrie r .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5- 8 Gener al Programm ing in Pri vate Netw orks 5 facili ty . In the d iagram a bove, noti ce that S ystem B has th ree 100D modules (and th erefore three por ts) to p rovide sync hroniz ation.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5- 9 Gener al Programm ing in Pri vate Netw orks 5 T ie T runks 5 Program a.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-10 Gener al Programm ing in Pri vate Netw orks 5 Group Calling Enhancement 5 In Rele ase 6.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-11 Gener al Programm ing in Pri vate Netw orks 5 ■ If the pattern a ssocia ted with the ca lling group ha s a route that in clude s PSTN trunks, each cal l over the PSTN has an as socia ted cost.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-12 Gener al Programm ing in Pri vate Netw orks 5 Centralized VMS/AA 5 Central ized VM S/AA is impleme nted us ing th e Group Calling e nhancemen t and UDP rou ting.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-13 Gener al Programm ing in Pri vate Netw orks 5 Centralized V oice Messa.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-14 Gener al Programm ing in Pri vate Netw orks 5 2. Assi gn an FR L of 0 . 3. Spe cify the digit abs orption parameter to absor b exac tly the number of digits i n the VMI conversion nu mber .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-15 Non-Loc al Dial Plan Number ing 5 Centralized Automated Attendant Prog.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-16 Non-Loc al Dial Plan Number ing 5 Non-lo cal di al plan ca lls a re routed over pool s of pr ivate tru nks usi ng UDP routi ng.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-17 Non-Loc al Dial Plan Number ing 5 An exte nsion nu mber range may stipul ate a sing le extens ion numb er . Fo r Rele ase 6.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-18 Non-Loc al Dial Plan Number ing 5 T ask List: Non-Local Dial Plan Numbering 5 NOTE: Any l ocal d ial-plan c hange s should be mad e befor e you pr ogram th e non- local dial pla n.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-19 Switch Iden tifiers 5 Switch Identifiers 5 If yo ur system uses pr ivate ta ndem trun ks, you must prog r am swit ch ide ntif iers.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-20 Switch Iden tifiers 5 NOTES: 1. The Enter S witch N umber sc reens for the switc h identif ier proced ures in clude a He lp opt ion tha t supplie s mos t of the informa tion a bove.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-21 Switch Iden tifiers 5 Programming Instr uctions 5 Consol e Procedur es T o ente r an identifi er for one trunk : /LQHV7UXQNV → More → 8'3 → 6Z1XP6LQJOH → Dia l trunk no.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-22 Tandem PRI F acilitie s 5 T andem PR I Facilities 5 This topic pres ents con side rations for manag ing tan dem PRI facilit ies connec ted to your local syst em in a pr ivat e network .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-23 Tandem PRI F acilitie s 5 PRI Facilitie s Switch T ype 5 In this proce.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-24 Tandem PRI F acilitie s 5 ■ The Cop y T elephon e Number to Send settin g is set to Co py for th e PRI tande m trunk B-chann el group ; this se tting can not be cha nged as long as the swi tch ty pe is in effect.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-25 Uniform Dial Plan Routi ng 5 Uniform Dial Plan Routing 5 This sect ion in cludes program ming p roce dures fo r assig ning U DP rout ing.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-26 Uniform Dial Plan Routi ng 5 UDP Routes 5 In UDP r outing, route s 1–4 are assoc iated with patterns , which are a ssigned first by assoc iatin g non-lo cal d ial plan extension r anges wi th those pa tterns.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-27 Uniform Dial Plan Routi ng 5 NOTE: Extens ion outwar d and toll calli ng restri ction s are ig nored whe n a user dials a non-lo cal d ial plan extensio n.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-28 Uniform Dial Plan Routi ng 5 NOTE: Do no t use this proced ure to ov ercome confl icts betw een loca l and no n- local extensio n numbe ring.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-29 Uniform Dial Plan Routi ng 5 Spe cia l ch ar ac ter s su ch as * , Stop, and # cann ot be i ncluded a s extra digits. Pause is allo wed in e very posi tion b ut the fir st.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-30 Uniform Dial Plan Routi ng 5 Programming Instr uctions 5 Consol e Procedur es T o specify ro utes : 7DEOHV → 8'35RXWLQJ → Di al pat ter n no.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-31 Disp lay P refe rence s fo r Int ersys tem Calls 5 Display Preferences.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-32 Disp lay P refe rence s fo r Int ersys tem Calls 5.
Troublesh ooting Page 6- 1 6 MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 T roubleshooting 6 This chapt er helps y ou anal yze and solve s ome c ommon private netw ork ca lling probl ems that user s of your system may encoun ter .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6- 2 Troublesh ooting Guidelines and Preparation 6 T rou bleshooting Guidelines and Prepa ration 6 Before trouble shooti ng probl ems, obtai n copies of your system ’s planning forms.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6- 3 Troublesh ooting Guidelines and Preparation 6 The ne xt topic provide s sp ecific i nformati on to help you r eview no n-local extens ion rang es, pa tterns, an d routin g on yo ur system .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6- 4 Verifying S witch Id entifiers 6 V erifying Switch I dentifiers 6 For com.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6- 5 Call to a Non-Lo cal Extens ion: Unexpected Busy Ton e 6 Call to a Non-Local Extension: Une xpected Busy T one 6 This topic di scuss es unexp ected b usy tone s that may be caused b y sys tem featu res.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6- 6 Call to Non-Local Ex tension : Silence or F ast Busy Tone 6 Call to Non-L.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6- 7 Call to Non-Local Ex tension : Silence or F ast Busy Tone 6 than routes that s pecify tandem faci lities, you m ay n eed to adju st e xtension and route FRLs in order to re strict ac cess to them.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6- 8 Call to Non-Local Ex tension : Silence or F ast Busy Tone 6 ■ T o change the ex tension FRL , see Syste m Progr amming, Chap ter 3, “Commo n Admini strat ive Proce dures.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6- 9 Call to Non-Local Ex tension : Silence or F ast Busy Tone 6 Possi ble Cau se 6: There may be a numberin g confli ct in the switc h identif iers for the trunks that car ry th e call.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-10 Call to Non-Local Ex tension : Silence or F ast Busy Tone 6 select t he 3UL QW optio n on the Sy stem Programmi ng men u and then choose 35,,QIR .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-11 Call to Non-Local Exte nsion: Warble Tone (Error Tone) 6 ■ If FRL s etting s are no t the caus e, go to Possib le Caus e 9.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-12 Call to Non-Local Exte nsion: Warble Tone (Error Tone) 6 Possi ble Cause 3 : The pa ttern does not ha ve pools assig ned to a ny routes .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-13 Calls t o Non-Lo cal Extens ions: Une xpect ed Busy To ne 6 ■ Check to make s ure the cal ling res triction o f the de fault COR is set to unres tricted.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-14 Call to Non-Local Ex tension Reaches W rong Ex tension 6 Call to Non-Loca.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-15 Call to Non-Local Ex tension : Messag e from CO 6 Ca ll to Non -Lo ca l E.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-16 Transfer Call to Non -Local Extensio n Does No t Return 6 T eleph ony Servic es clie nt, only the transfe r origi nator cal ling infor matio n is deliv ered to th e exten sion, not informat ion abo ut the o riginal caller .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-17 Conferen ce: Can not Add Ca ll 6 Confer ence: Cannot A dd Call 6 Non-lo cal e xtension s are tr eated as outside p artie s for the purpo se of t ransfer .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-18 DID Calls Not Completed 6 ■ If not enough tr unks are a vaila ble, cons ider ad ding mor e to the sy stem.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-19 ARS Calls Are Bl ocked 6 ARS Calls Ar e Block ed 6 V e rify that s witch ide ntifiers have been ass igned to b oth ends of all p rivate network trunks.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-20 Callbac k Does Not Work 6 Callback Does Not W ork 6 Callbac k allow s queu eing for an avail able line /trunk conn ected to th e loc al system.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-21 Network C all Trans missio n Level ( Volume) Too Low or Too High 6 2. As nec essar y , note the swi tch iden tifier pr ogramm ed on ea ch sys tem for the trun ks th at carry the calls.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-22 MLX Displays: Network Ca ll Display Pro b lems 6 Possi ble Cause 2 : More th an three analog spans are invol ved in th e call.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-23 PassageW ay Call Displa y Probl ems 6 Possi ble Cause 4 : T ransfer com pleted too quickl y . What to Do: Callers must wait at lea st two sec onds befo re comp leting transfers .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-24 ARS Calls Go to Sys tem Oper ator (Unas signed Ex tension ) 6 ARS Calls G.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-25 Excessi ve Line No ise on Voi ce and Dat a Calls 6 Excessive Line Noise on V oice and Data Calls 6 Possi ble Cause: Clocks ar e not p roperly s ynchroni zed.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-26 Operator H ears Ton es 6 Operator Hea rs T ones 6 Possi ble Cause: If the.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-27 Calls F rom a Re mote Syst em Do No t Reach the Cent ralized Vo ice Mess .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-28 Calls F rom a Re mote Syst em Do No t Reach the Cent ralized Vo ice Mess aging 6 ■ If the routing is cor rect and enough ro utes are include d in the pattern, but the p roblem p ersists, check i f PRI l ines ar e used.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-29 Calls F rom a Re mote Syst em to Ce ntralized Voice Me ssaging System G et the 6 instr uctions for deter mining th e switch type p rogramm ed at you r syst em and chang ing it if ne cessar y.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-30 No Messa ge Wait ing Light Update 6 ■ If the switch i dentif iers are c.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-31 No Messa ge Wait ing Light Update 6 ■ Some of the pr oblems d escribed .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-32 No Messa ge Wait ing Light Update 6 ■ If more tru nks are avail able an.
Customer Su pport Inform ation Page A-1 Support Tel ephone N umber A MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Support Information A Support T e lephone Number 1 In t he USA on ly , Lucent T ec hnologie s pr ovides a toll-tr ee cu stomer He lpli ne (1 800 628-2888) 2 4 hours a day .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-2 Canadian D epartmen t of Commu nication s (DOC) Interf erence.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-3 FCC Notification and Rep air Information A The RE N (Ringer Equiv alence Num ber) fo r all three system s is 1.5 A.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-4 Installat ion and Operatio nal Procedures A Installation and Operationa l Procedures 1 The ma nuals for your s ystem c ontain i nformatio n about insta llation a nd operati on al pr ocedur e s.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-5 DOC Notifi cation an d Repai r Informati on A This equipmen t retur ns ans wer s upervisi on on all DID ca lls forwarde d bac k to the Pu blic Switched Telepho ne Networ k.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-6 Renseigne ments su r la no tificatio n du mini stère d es Commu nication s du Canad a A system, if pr esent, ar e co nnected.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-7 Renseigne ments su r la no tificatio n du mini stère d es Commu nication s du Canad a A canali sations d’eau mé talliq ues, s’i l y en a, sont r accordés ense mble.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-8 Renseigne ments su r la no tificatio n du mini stère d es Commu nication s du Canad a A MERLIN LEGEND Model 511A Control Unit U L ® MADE IN U.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-9 Security o f Your Syste m: Prevent ing Toll Fr aud A Security.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-10 Toll Frau d Pre ven tio n A T o minim ize the ris k of unau thorized ac cess t o your comm unicati ons system : ■ Use an u npubli shed Remo te Ac cess nu mber .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-11 Toll Frau d Pre ven tio n A Physical Sec urity , Social Engi.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-12 Toll Frau d Pre ven tio n A ■ Cust omers s hould als o tak.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-13 Toll Frau d Pre ven tio n A In Rele ase 3.1 and lat er sys tems, default loca l and d efault t oll table s are fac tory- assigne d an FRL o f 2 and 3 respec tive ly .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-14 Toll Frau d Pre ven tio n A ■ All v oice m essag ing sy stem users must use s ecure p asswo rds k nown o nly to the us er .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-15 Toll Frau d Pre ven tio n A NOTE: In mo st case s thes e are lo op-st art lines/t runk s without r eliabl e discon nect.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-16 Other Security H ints A ■ The ma ximum l ength shou ld be u sed fo r each b arrier code , and s hould be change d periodi cally .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-17 Other Security H ints A ■ Be suspi cious o f any cal ler who c laims to be with th e telep hone comp any and wan ts to check an out side li ne.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-18 Other Security H ints A Establishi ng a Policy 1 As a safe g.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-19 Other Security H ints A Choosing Passwords 1 Pass words sh ould be th e maxi mum leng th allo wed by the syst em.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-20 Limit ed Warranty and Limi tation of Liabil ity A Limited W .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-21 Remo t e Ad mi nis tra ti on and Main t enan ce A Limi tatio.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-22 Remo t e Ad mi nis tra ti on and Main t enan ce A ■ The Sy stem Admi nistra tion and Maintenanc e capa bility of a Hybrid/P BX or Key s ystem is p rotec ted by a p assword .
Sample Rep orts Page B-1 B MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Re ports B This appendix incl udes sa mples of the pr int reports generate d by th e commun icati ons syste m.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-2 B Ta b l e B – 2 li sts all of the sy stem r eports and in cludes the prin t menu op tion us ed to pri nt each r eport, the report n ame, an d a brief descri ption of ea ch repo rt.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-3 B Ta b l e B – 2 . Co ntinued Menu Option Report Name D escriptio n 7,QIR DS1 informati on Option s (lin e, signal , and so o n) assi gned to T1 tr unks or li nes.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-4 B Ta b l e B – 2 . Co ntinued Menu Option Report Name D escriptio n ([W'LUHFW E xtensio n Dir ectory S lot/port addre sses, e xtension s, la bels and featu re-relate d attribu tes.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-5 B Ta b l e B – 2 . Co ntinued Menu Option Report Name D escriptio n 1RQ/FO.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-6 Dial Plan Report B Dial Plan R eport 2 Print Menu Option: 'L DO3ODQ Sections: Pools; T elephone Pagin g Zones ; Direct Group Ca lling Grou p; Lines/T runks ; Station s DIAL PLAN FOR POOLS POOL.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-7 Dial Plan Report B Dial Plan Report— Continued 2 DIAL PLAN FOR STATIONS ST.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-8 Dial Plan Report B Dial Plan Report— Continued 2 COMPLETE DIAL PLAN FOR ST.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-9 Non-Local Dial Plan R eport B Non- Loc al D ial Pla n Re por t 2 Print Menu Option: 1R Q/FO8'3 (Re lease 6.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-10 Tie T runk Inf orm ation Re po rt B T ie T run k Information Re port 2 Prin.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-11 DID Trunk Informatio n Report B DID T runk Information Re port 2 Print Menu.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-12 Gener al Trunk In formation Report B General T runk Inform ation Report 2 P.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-13 DS1 Inform ation Repo rt B DS1 Info rmation Repo rt 2 3ULQW0HQX2SWLRQ.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-14 PRI Inform ation Repo rt B PRI I nformation R eport 2 Print Menu Option: 35.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-15 PRI Inform ation Repo rt B PRI In formation R eport— Continued 2 BchnlGrp.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-16 PRI Inform ation Repo rt B PRI In formation R eport— Continued 2 830 831 .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-17 PRI Inform ation Repo rt B PRI In formation R eport— Continued 2 Pattern .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-18 Remote Acc ess (DISA) Inform ation Report B Remote Access (DISA) Inform ati.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-19 Disall owed Li sts Report B Disallowed Lists Report 2 Print Menu Option: &a.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-20 Automa tic Route Se lection R eport B Automatic Route Selection Report 2 Pr.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-21 Ext ensi on Di rec tory Rep or t B Extension Directory Report 2 Print Menu .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-22 Extens ion Inform ation Repor t B Extension Inform ation Report 2 Print Men.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-23 Extens ion Inform ation Repor t B Extension Inform ation Report— Continue.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-24 Direct G roup Ca lling Info rmation R eport (Loc al Memb ers Only) B Direct.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-25 Direct G roup Calli ng Info rmation Rep ort (Single Non-Loc al Membe r) B D.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-26 Error Log Report B Error L og Repo rt 2 Print Menu Option: ( UURU/RJ ERR.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-27 Switch 56 Dat a Information Report B Switch 56 Data In formation Report 2 P.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-28 Switch 56 Dat a Information Report B.
Voi ce/Fa x Mes sa gin g Syst ems Page C-1 C MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 V oice/Fax Messaging Systems C This appendix provid es voic e/fax messaging sys tem requi rements that mus t be followe d for t he voice me ssaging syst em to rou te calls to non-loc al extens ions.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Voi ce/Fa x Mes sa gin g Syst ems Page C-2 Supported Sy stem Cons iderat ions C Supported System Cons.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Voi ce/Fa x Mes sa gin g Syst ems Page C-3 Supported Sy stem Cons iderat ions C Messaging 2000 3 ■ All local and non- l oc al UDP extens io ns must be pro gr amm ed as mai lboxe s.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Voi ce/Fa x Mes sa gin g Syst ems Page C-4 Fax Mess aging in a Centra lized Voi ce Mail Configu ratio.
Touc h-T o ne R e ceiv er Re qui remen ts Page D-1 System Req uirem ents for To uch-Tone R eceive rs D MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 199.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Touc h-T o ne R e ceiv er Re qui remen ts Page D-2 System Req uirem ents for To uch-Tone R eceive rs D T able D–1. TTRs Required by VMS/AA *If a 1 2-port MERLIN L EGEND Enha nced Serv ice Center i s used, 8 TTRs ar e required.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Touc h-T o ne R e ceiv er Re qui remen ts Page D-3 System Req uirem ents for To uch-Tone R eceive rs D T abl e D– 2. Sy ste m Re qui rem en t for TTRs Ta b l e D – 3 sho ws the TTRs req uired for prima ry dela y anno uncem ent device s.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Touc h-T o ne R e ceiv er Re qui remen ts Page D-4 System Req uirem ents for To uch-Tone R eceive rs D Ta b l e D – 4 sho ws the TTRs req uire d for sec ondary delay an nounce ment de vices.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Touc h-T o ne R e ceiv er Re qui remen ts Page D-5 System Req uirem ents for To uch-Tone R eceive rs D The fol lowing s ympto ms indic ate tha t the system needs more T TRs.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Touc h-T o ne R e ceiv er Re qui remen ts Page D-6 System Req uirem ents for To uch-Tone R eceive rs .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Page GL-1 Glossa ry Glossary G L Italics The us e of itali cs in t he gloss ary deno tes multi ple usag e of the italicize d text throughou t the glossa ry.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-2 AMI (alter nate mar k invers ion) Li ne coding format i n which a binar y one i.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-3 B Automated Attendant IS II/III , MERLIN L EGEND MAIL , and Lucent T echnolo gi.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-4 baud rate S trictly spe aking, a measure ment of t ransmiss ion spee d equal to the num ber o f signal level chan ges pe r secon d.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-5 C BRI (B asic Rat e Inter face) A sta ndard protoco l for ac cessin g Integ rated Ser vice D igital Net work (IS DN) serv ices. broadband Transm ission path ha ving a bandwidth great er than a voice -gr ade ch ann el.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-6 centr al ized telephone programming Program ming o f features on in dividua l telep hones; perfor med at a centra l locati on by the syst em manager .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-7 cod ec (code r-deco der) Dev ice us ed to conv ert anal og signa ls such a s speech, m usic, or televi sion to d igital form for trans missio n over a digital m edium and back to the or iginal analog for m.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-8 D CSU (chan nel ser vice un it) Equi pment u sed on cu stome r prem ises to pro vide DS1 facil ity term inatio ns and si gnaling compa tibilit y.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-9 D-ch anne l (Da ta-chann el) 1 6- or 64 -kbps ch annel th at car ries signal ing infor mation o r data on a PRI or BRI .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-10 Digital Signal 1 See DS1 . digital subscriber line Se e DSL .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-11 E DSL (Di gital Su bscrib er Line) A Digita l Sub scriber Line p rovides full- duplex s ervice on a singl e twisted m etallic pair (2- wire) at a ra te suffic ient to support ISDN Ba sic R ate Acce ss.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-12 F Expr essRoute 1000 D ata commun ication s device th at allows connection between a n RS-232 DTE devic e and t he contro l unit using MLX ex tension j acks o n the 00 8 MLX or 408 G S/LS-ML X modu le.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-13 G Flash ROM Beginning wi th Relea se 3.0, a t ype of read-only memory prov ided o n the proces sor modu le , used to s upply s ystem feat ures .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-14 H I group videoconferencing system A system appli cation th at allows fac e-to-fa ce, simul taneous v ideo and voice c ommunic ations be tween groups and req uires h igh-spe ed data transmi ssio n facili ties.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-15 Inspect scree n Displa y sc reen on an ML X dis play te lephon e that allow s the user t o previe w incom ing call s and s ee a list of the fea tures programm ed on l ine button s.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-16 J K L ISDN terminal ad apte r da ta stat ion A type of data station th at includ es an ISDN termi nal adapter as its DCE.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-17 M line/tru nk jack Phys ical int erface o n a modu le in the co ntrol uni t for connec ting an ou tside line/tru nk to the c ommun ications syste m.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-18 MFM (Multi- Functio n Module) Adapter that ha s a tip/ring mode for ans wering m achines , modem s, fax ma chin es, and tip/ring a lerts, a nd an SAA mode for -48 VDC a lerts.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-19 module Circuit pack in the con trol uni t that prov ides the phys ical jacks fo r co nnection of telep hones and /or outs ide lines/tr unks to t he commun ications syste m.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-20 N O network Confi guration of com municati ons dev ices and s oftware connec ted for infor mation i ntercha nge.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-21 P out-of-band signaling Signal ing th at uses th e same pa th as voi ce-fre quency trans missio n and in which the sign aling is outsi de the b and used fo r voice fr equenci es.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-22 power supply module Devi ce th at di rect s elec tric ity to modules and telepho nes on the sy stem. On e power s upply mod ule is n eeded for each carrie r, and an auxilia ry power unit is add ed if need ed.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-23 Q R QCC (Queued Call Console ) MLX- 20L teleph one us ed by a syste m operator in Hybrid /PBX mode only.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-24 S SAA (Supplem ental Alert Ad apter) D evice th at per mits ale rting equipme .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-25 star con f igur atio n A private n etwork arrangeme nt where e ither thr ee or mo re commun ications syste ms are c onnected with on e syste m acting as the hub system .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-26 T T1 Type of d igital tr ansm ission facility th at in No rth Americ a tran smits at th e DS1 rate of 1 .544 Mbps . T1-emulated data A T1 tie trunk prog ramme d for S56 DATA for u se by dat a calls at speed s up to 56 kb ps.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-27 U trunk Telecom municati ons p ath between t he com municati ons syste m and t he tele phone com pany c entra l office ( CO ) or another switch.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-28 V W UPS (un interru ptible po wer supply ) Device th at connec ts to the syste m to prov ide 117 V AC to th e equipme nt when the comme rcial po wer so u rce fai ls.
Index Page IN-1 MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 IN Index I N Numerics 008 OP T mod ules , D-4 012 T /R mod ules touc h-tone rec eiver.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-2 Basic R ate Interfac e (BR I) c loc k source , 5-7 B-c h annel s , 5-23 Benefits imp .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-3 Consid erations for voice messag ing , C-3 Intuity AUDIX , C-2 ME RLIN LE GE ND Mail .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-4 E E f f i ci e n cy , 1-5 E rror Log R ep ort , B-26 E xtend ed S tation S tatus feat.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-5 I Imp lementation c entralized voic e m essaging syst em , 1-23 Interexc hang e (IX C.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-6 N Network config uratio n introd uc tion , 1-8 samp le , 1- 8 sc enarios , 2-14 Netwo.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-7 Pi c k u p feature in terac tions , 3-18 Po o l s , 5-2 feature in terac tions , 3-18.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-8 Re p o r t Ac c e ss to Disall owed L ist , B-19 Automatic R oute S ele c tion , B-2 .
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-9 Se c u r i t y Allowed/Disallowed Lists , 4-4 , 4-9 c allb ac k , 4-9 c alling restri.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-10 T and em P R I trunks ord ering c irc uit f or , 5-22 po o l s , 5-26 p rog rammin g.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-11 T roub leshooting , (c ontinued ) silenc e , 6-6 , 6-26 , 6-29 , 6-30 S t ation Mess.
MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-12.
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