Instruction/ maintenance manual of the product LDK LG Electronics
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‘ez Phone’ Installation and User Guide Model: LDK system Issue 1.0A 2004.09.03 LG Electronics Inc.
‘ez Phone’ Issue 1.0A 2 REVISION HISTOR Y ISSUE DATE Description 2003.04.18 - General Description - Fixed miss spelling. - Removed the cartoon - Transfer with addre ss book window. - Hardware R equirement - Add short key w ithout pressing ctrl ke y ( Transfer, Edit and so on ) - Transfer by name - Modi fied Normal popu p windo w.
‘ez Phone’ Issue 1.0A 3 ‘ EZ PHONE ’ .............................................................................................................................. .......... 1 GENERAL DESCRIPTION ..............................................
‘ez Phone’ Issue 1.0A 4 1.9 Log – V iew ........................................................................................................................................... 49 1.10 Favorite ( Schedule Dial Window) ........................
‘ez Phone’ Issue 1.0A 5 1.4 V imb and Msg wait Notific a tion ................................................................................................. ...... 69 1.5 My station progr am( in menu) ...........................................
‘ez Phone’ Issue 1.0A 6 GENERAL DESCRIPTION 1. Introducing ez Phone (LDK SYSTEM) 1.1. Overview W elcome to LDK- ‘ez Phone’ for W indows Computer T elephony Integration (CTI). Computer T elephony adds computer intelligence to the ma king and receiving of te lephone calls.
‘ez Phone’ Issue 1.0A 7 There ar e two types of ez Phone vers ion. One is an entry; t he other is a deluxe. Please refer to the b elow table for each v ersion’s function.
‘ez Phone’ Issue 1.0A 8 2. Hardware / Software Requirement 2.1. Hardwar e Requirement 1) Key System: LDK SYSTEM Normal Key set.(DKTU), SL T , DECT(over GDC-345H) 2) Normal Requirement Æ Y our PC should be at least meet the following requirements Operating System : W in 98, W indows NT , W indow 2000 W in Me, W indow XP home, pro.
‘ez Phone’ Issue 1.0A 9 2.3. Connections 1st Party (For LDK 24 Only) - NeXer The following Figure 1 describes the Interface Block Diag ram of LDK 24 Main System Unit.
‘ez Phone’ Issue 1.0A 10 3rd Party (LDK 100,300,600 Only) The following Figure 3 describes the Interface Blo ck Diagram of LDK-300 Main System Unit, DTIB, Normal Keyset, CTI Server , and PC.
‘ez Phone’ Issue 1.0A 11 Installing1 (LDK TSP) Y ou must Setup TSP File First. 1st Party You should install LDK TSP to your com puter. 3rd Party You should install LDK TSP to CTI server pc. If you setup TSP , the following wizard is appeared.
‘ez Phone’ Issue 1.0A 12 If you want to install the TSP , Click [Y es]. If you click [No], Setup is canceled. If you click [Y es], setup is complete. Click [OK], you will see the next dialog. . z Then, Click My Location and press [Edit] butto n. Then, you will see the below Dialog.
‘ez Phone’ Issue 1.0A 13 Loop Code sh ould be set in your de sktop PC for making exter nal call)- B oth of 1 st and 3 rd par ty LDK SYSTEM adds this n umber when make Co line Call. EX) A number whi ch is saved in your addr ess book or any other number i s over than 6 char , ‘ez Phone’ thinks the number is for Co line call number .
‘ez Phone’ Issue 1.0A 14 Click [Ad vanced] tab. After selecting [T elephony Service Pr ovider for LDK], click [Configure…] ** Important Note 1) LDK TSP Install guide should be refe rred when you.
‘ez Phone’ Issue 1.0A 15 In this di alog, you sh ould set In above dialog, select LDK system(LDK SYSTEM), service mode(1st, 3rd). IP Address is the IP of LDK SYSTEM After setting, click [Apply] or [OK] button.
‘ez Phone’ Issue 1.0A 16 Installing2 (DAO) Remark: DAO Set up program shoul d be run by user If you meet the error message “Internal application error” when you start ez Phone, install ‘Dao35Redist.exe’. “Dao35Redist.exe” installation file is ex isted in ez Phone installation folder .
‘ez Phone’ Issue 1.0A 17.
‘ez Phone’ Issue 1.0A 18.
‘ez Phone’ Issue 1.0A 19.
‘ez Phone’ Issue 1.0A 20 Starting ‘ez Phone’ Installation. In above dial og, select ‘ez Ph one’ T ype(Entr y or Deluxe) For Entry ( Basic Call Control, Own Address Book) For Deluxe ( All En try’ s Feature and Email, Outlook Contacts, Gold Mine, ACT DB , Filtering and so on.
‘ez Phone’ Issue 1.0A 21 Sta rt [Insta ll] button ‘ez Phone’ Setup Complete.
‘ez Phone’ Issue 1.0A 22 ** Note (This is only for LDK – 24 1 st Party) Æ Before you run the ‘ez Ph one’ Pr ogram, you must check LDK SYSTEM W eb Admin.
‘ez Phone’ Issue 1.0A 23 USER FEA TURE DESCRIPTION In this part, a main window , 6 sub window s and menu will be described. It’ s an initial display shown below .
‘ez Phone’ Issue 1.0A 24 There ar e two types of ez Phone version. The limited functionality for Entry version is followed below . Entry V ersion: Functionality: - New Database Creation (Access, E.
‘ez Phone’ Issue 1.0A 25 1. Main W indow 1.1 Menu File A. New DB Æ Create New DB i. MS ACESS. (MDB) Æ Make new MDB file ii. MS EXCEL. (XLS) Æ Make new XLS file B. Import DB Æ Import DB to Address Book i. Outlook. Æ From Outlook Contacts ii.
‘ez Phone’ Issue 1.0A 26 T ools A. Outlook Launch Æ Simply Launch Outlook program. Æ Phase II Only B. Short Cut Display Æ Show you import hot key with Dialog C. Customize D. Option Æ Check what you want. E. Always on top F. Send SMS to Mobile Æ Send SMS to Mobile Æ Phase III Only G.
‘ez Phone’ Issue 1.0A 27 9 Short Cut (For Short Cut Operation w i th T a b) Æ Show you Short Cut A. [Enter ] z If there is no call Æ Make Call z If there is a incoming call Æ Answer z B. [Shift + E nter] z If there is incoming call Æ Redirect Transfer z If there is a connected call Æ Normal T ransfer C.
‘ez Phone’ Issue 1.0A 28 9 New DB or Export DB from or to Access(MDB) 1. Keep of fice 97(access 97(MDB)) format; ne w database which c reated by menu ‘New DB’ 2. Y ou can edit, add or delete the ne w file record with data base engine such as access 97(office 97).
‘ez Phone’ Issue 1.0A 29 9 SMS OVER GSM (For Mouse Operation Partially) Æ Send SMS Message Over GSM Æ SMS Dialog will be shown. 9 Simple (For Mouse Operation Partially) Æ Make main window to simple window and also recover main window fr om simple window .
‘ez Phone’ Issue 1.0A 30 1.3 Bottom T oolbar 9 Pad (For Mouse Opera tion Partially) Æ Y ou can send a dial button press tone when you have a connected call Æ Just insert digit to make call or transfer call.
‘ez Phone’ Issue 1.0A 31 9 Hold (For Mouse Ope ration Partially) Æ Hold a connected call if you have. Æ For unhold, you click the button whi ch has a holding call in call queue window . 9 Park (For Mouse Operation Partially) Æ Park a connected call if you have.
‘ez Phone’ Issue 1.0A 32 9 Forward Dialog (For Mouse Operation Partially) Æ 4 T ypes Internal F WD Æ 2 T ypes Ext ernal FWD Æ 4 T ypes VM IB FWD Æ Note your Forward Status b y Color bitmap when your station was forwarded. *Note : If your station is forwarded before running ez Ph one.
‘ez Phone’ Issue 1.0A 33 1.4 Call W indow Æ Display information of call Æ Make Call Æ T ransfer Redirect(Blind) T ransfer . (W ithout answering an incoming call) Normal T ransfer .
‘ez Phone’ Issue 1.0A 34 ( ST A TE 1.1 ) Connected * ST A TE 1.1 Æ Set T ar get first and Press [Shift + Enter] or Click T ransfer Button on the bottom tool bar (Normal T ransfer) Æ Hold and make call 1. Connecte d Call is on Hold 2. Make Call with transfer T arget ( ST A TE 1.
‘ez Phone’ Issue 1.0A 35 * ST A TE 1.1 Æ Click Hold Button on the bottom tool bar Æ Hold the connected call. ( ST A TE 1.1.2 ) Hold * ST A TE 1.1.
‘ez Phone’ Issue 1.0A 36 Make New Call Æ Set targe t with inserting number into Edit box or selecting tar get by mouse click Æ [ENTER] or double click make New Outgoing Call .
‘ez Phone’ Issue 1.0A 37 ** Note 1 The input number less than 5 characters may be an internal call num ber by ‘ez Phone’. If you want to avoid this, set number like follow example.
‘ez Phone’ Issue 1.0A 38 Æ This Window indicates matching item what you search. Æ After that, just Enter make call or other operation..
‘ez Phone’ Issue 1.0A 39 Park or Unpark the connected call ¾ *P ARK [Ctrl + ‘+’ or ‘P’] or click Pa rk button on the bottom toolbar . Parking area should be empty to park connected call. (eg.601) ¾ *UNP ARK [Ctrl + ‘-‘ or ‘U’] parked call should be existed in the parking area(eg.
‘ez Phone’ Issue 1.0A 40 Mouse click easy T ransfer (Condition 1) (S tation W indow) T r ansfer to other station(ex, S t ation 18) (Condition 1-> Click a st ation icon by mouse) or (Address.
‘ez Phone’ Issue 1.0A 41 1.5 Information W indow Æ Display all information of the connected or ringing call. Æ If calling from you don’t have in your address book or Ou tlook contacts, you can save the information indirectly with using this information window .
‘ez Phone’ Issue 1.0A 42 1.6 Message W indow (The numbers of character are 21 for 1 st party , 48 for 3 rd party) Æ Send a short message to Keyset or other ez Phone User or Attd. Æ Display the received short message fr om other ez Phone User or Attd.
‘ez Phone’ Issue 1.0A 43 ¾ T ype Message ¾ Press Send button or [CTRL + ENTER] ¾ When you’ve got Message Form Other S tation.
‘ez Phone’ Issue 1.0A 44 1.7 S tation Information W indow Display Other Station. Monitor Other S tation’ s Sta tus (Busy or Idle) Make Call By Double Click Get schedule from Outlook Program .
‘ez Phone’ Issue 1.0A 45 Get Outlook Schedu le. (‘Ctrl + S’, S) Do Not this operation if outlook is not installed. If do, error may be occurred.
‘ez Phone’ Issue 1.0A 46 S tation Popup window Tip s : W ithout pressing contro l key , you can use the ope ration. Just pressing ‘E’ with Ctrl +’E’ Ju st pressing ‘S’ with Ctrl +’S’ Ju st pressing ‘M’ with Ctrl +’M ’ And so on.
‘ez Phone’ Issue 1.0A 47 1.8 Addr ess Book W indow (Own DB Addr ess) 9 Registration New DB 9 Edit Existed DB 9 Delete Exited DB 9 Make Call by Click or Enter 9 Send email by Click or Enter 9 Column Size or field can be customized * Note : Unreasonable long string for each column m ay cause some display problem or Database Error .
‘ez Phone’ Issue 1.0A 48 Addr ess Popup window s Tip s : W ithout pressing contro l key , you can use the ope ration. Just pressing ‘E’ with Ctrl +’E’ Just pressing ‘O’ with Ctrl +.
‘ez Phone’ Issue 1.0A 49 1.9 Log – V iew ¾ Call History is listed up ¾ Delete Exited Log ¾ Make Call by Click or Enter ¾ Filtering by In/Out or Internal/External ¾ Connected/Not Connected ¾ Record or stop r ecord by Option EX) S top Log and Filtering by Outgoing.
‘ez Phone’ Issue 1.0A 50 1.10 Favorite (Schedule Di al Window) ¾ Calls reserved ar e listed up ¾ 3 S tate ( Past, Ready , On) ¾ If On, ‘Confirm Pop up’ will be shown up ¾ Y ou can make a call reservation here also ¾ Insert Data and Press [INS] Key ¾ Remove Key : Delete one of list that you don’t need.
‘ez Phone’ Issue 1.0A 51 Call Reservation Call Pop Up W indow . 1. Notify First with Dialog 2. Press Ok Æ Make reserved Call 3. Press Cancel Æ Cance l reserved Call .
‘ez Phone’ Issue 1.0A 52 2. Etc W indow 2.1 Flex Button Assignment Dialog 9 Set flex button attribute to each button. 9 Easy Assignment. 9 ex) If you press F01, the assignm ent will be displayed in detail on right side. If you want change the assignment, select new value on right side window and press ok to save new value.
‘ez Phone’ Issue 1.0A 53 2.2 VMIB Dialog ¾ Message Play or Record ¾ Easy management VMIB ¾ Display the number of VMIB Msg left ¾ Same as normal window . # and SA VE button is only for “User greeting” recording. Do not use them for other function.
‘ez Phone’ Issue 1.0A 54 2. Black List Call Filtering ¾ Do Not Filtering (Filtering by Bell Sound if sound is set) *Note : 9 In this case, ez Phone filters VIP , Black or Normal with sound files .
‘ez Phone’ Issue 1.0A 55 3. Outlook * Checking and unchecking mean s ‘Enable’ and ‘Disable’ * If you check ‘Check Box’, the operation is activated. ¾ Auto launch Outlook when ‘ez Phone’ is starting. If you check ‘Auto S tart’, Outlook program is will be started when ez Phone is starting.
‘ez Phone’ Issue 1.0A 56 3. Log – V iew Option ¾ Check Internal (Internal Call record) ¾ Check External (External Call record) ¾ Check Outgoing (Outgoing Call record) ¾ Check Incoming (Incom.
‘ez Phone’ Issue 1.0A 57 Normal Popup If check the check box, this window i s not disappeared after answering a call. If not, it is disappeared. The Normal Pop Up W indow is shown at W indow T ask Bar(Bottom) Y ou Can Answer, Transfer , Redirect T ransfer Call without Main window Create contact and show contact.
‘ez Phone’ Issue 1.0A 58 If there is no data in outlook contacts or own address book, you can create new database directly . Y ou can open or create contact manually with pressing button. 9 If you want create a new contact for unregistered CLI, you should select this window .
‘ez Phone’ Issue 1.0A 59 Y ou can choose one of popup timing. ** When po pup timing is ringing or connected** For a call ringing or connected, contact popup will be displayed if contact is existed automatically . If not, contact popup won’ t be displayed.
‘ez Phone’ Issue 1.0A 60 Outlook contacts 9 If the connected call or ringing num ber is existed in Outlook Contacts If call CLI is resisted, the outlook contact popup window can be displayed. The popup timing is depended on “pop up timing option” and “Display DB ” 2.
‘ez Phone’ Issue 1.0A 61 2.6 Import Outlook Contacts In to My Own Addr ess Book 1. Import Outlook DB 2. Choose Contact Folder # Result z Import from Outlook Contacts in to ‘ez Phone’ Address Book z Note : Should be selected Contacts Folder of Outlook program.
‘ez Phone’ Issue 1.0A 62 2.7 Export My Own Addr ess Bo ok Export to Outlook Set check before exporting data to other Database format 9 Export to Outlook Contacts Folder from ‘ez Phone’ Address Book 9 Note : Should be selected Contacts Folder of Outlook program.
‘ez Phone’ Issue 1.0A 63 Confer ence window (For LDK 24- NeXer) 1. Y ou can do operation for conference wh en there is one connected call. 2. If you have connected call, press ¨C onf¨button on bottom toolbar window . 3. Then you can see above window .
‘ez Phone’ Issue 1.0A 64 3 Ti p s ‘ez Phone’ can be handle without mouse except Menu, T op T ool Bar and Bottom T ool Bar . As you know , any window control operation need s to have a focus to use tab or enter key operation and so on. 3.1 Focus (F1, F 2, F3, F4) If one of windows has a window focus, you ca n set window focus any control(ex.
‘ez Phone’ Issue 1.0A 65 3.2 Sub Window Focus (Ctrl + T ab) When the bottom window has the window focus, you can change sub window’ s position by using [ctrl + tab].
‘ez Phone’ Issue 1.0A 66 3.3 Make Call without usin g ‘ez Phone’ W indow . Y ou can make a call with selecting a number string on any kind of application window . The first step is to select a number string and then to press Ctrl + C . The second step is to just press Ctrl + Shift + D then ‘ez Phone’ makes a new call.
‘ez Phone’ Issue 1.0A 67 3.5 Lock Key Missing Message Box 1. If there is no lock key for ‘ ‘ez Phone’ ’, you w ill meet the below message box. 2. If you meet this message box, please contac t the local dealer for ‘ez Phone’ lock key 3.
‘ez Phone’ Issue 1.0A 68 4 Addition (Integration V ersion) – Over Phase II 1.1 Operation for internal outgoing call (when ring back ) z Left button clicking is for drop the call. z Right but ton clicki ng gives yo u more operat ions (Hang up, Message wait) 1.
‘ez Phone’ Issue 1.0A 69 1.3 Operation for connected status z No operation for left mouse clicking z Right butt o n cl i c ki ng gi ves y o u ‘ha ng up’ operation 1.4 V imb and Msg wait Notification z If new message is arrived, t he icon will be blink.
‘ez Phone’ Issue 1.0A 70 1.5 My station program( in menu) 9 W ake up, Password setting, Background music and so on. 9 Each attribute i s displayed on bottom when you press t he button. Then you can change or set data. 9 The message ‘Operation s uccess’ means correct data 9 Press ‘New setti ng apply’ when yo u want to cha nge data.
‘ez Phone’ Issue 1.0A 71 1.7 SMS OVER GSM z Ez Phone can send S MS to Mobile Phone Step 1: Drag Icons wi th mouse an d Click Right Mouse button a nd then Click ‘Send SMS to Mobile ( For Station .
‘ez Phone’ Issue 1.0A 72 SMS Previous Setting Y ou should restart ez Phone when any setting changed. Right status for sending Wrong status for sending 1. Master PC (Master PC can be ez Phone or ez Attd) 9 If your computer has SMS Modem or connection to SMS service hardware.
‘ez Phone’ Issue 1.0A 73 2. Client PC (Client PC c an be ez Phone or ez Attd) Æ If your computer is client of Master PC that has SMS Modem or connection to SMS service hardware.
‘ez Phone’ Issue 1.0A 74 5 New and Modified Feature (Integration V ersion) 1.1 Option W indow 1 ) Search Option( Phase II 2.0Ah Over) Search option is added two features for sear ching list for station info and address book.
‘ez Phone’ Issue 1.0A 75 2) T op T oolbar Option (Phase III Onl y ) 1. Short Cut ¾ Show Short Cut Icon 2. Recorder Link ¾ Show Recorder Link Icon Set this button down for call recording program.
‘ez Phone’ Issue 1.0A 76 3) Recording Link(T o send data to call r ecording program) (Phase III Only) Condition 1. When you have a connected call on ez Phone 2.
‘ez Phone’ Issue 1.0A 77 6) Conference Room (Phase III Only) ¾ Y our can make, join and delete the conference room..
‘ez Phone’ Issue 1.0A 78 7) Key mapping (Phase III Only) ¾ Y ou can change key mapping. ¾ Make sure the focus on the window that the key is valid. 8) Default T ext For Email (Phase III Only) 9) ¾ Below message will be inserted the email client automatically .
‘ez Phone’ Issue 1.0A 79 10) This is today note. (Phase III Only) (Phase II ) Æ Note is not based on day . ¾ Y ou can save the text for each day.
‘ez Phone’ Issue 1.0A 80 11) Joint Confer ence room or transfer Conference r oom. (Phase III Only) ¾ Make sure the password. If there is no password just number(e g.
‘ez Phone’ Issue 1.0A 81 12) Drag and Dr op Conference Call (Phase III Only) 1. Drag station or address book and drop for conference.(First member) 2.
‘ez Phone’ Issue 1.0A 82 13) Quick Operation (Phase III Only) ¾ User can dial directly with tray icon righ t pop-up menu when ez Phone window is minimized.
‘ez Phone’ Issue 1.0A 83 14) About Slave S tation ¾ ez Phone works with only Master Station, so ‘Call l og’ and ‘Call Information’ of Slave is not supported . 15) About MS Office Security( Service pack is installed) ¾ If you meet the follow message box from MS Outlook when importing or exporting ‘Contact’ or ‘Schedule’.
An important point after buying a device LG Electronics LDK (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought LG Electronics LDK yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data LG Electronics LDK - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, LG Electronics LDK you will learn all the available features of the product, as well as information on its operation. The information that you get LG Electronics LDK will certainly help you make a decision on the purchase.
If you already are a holder of LG Electronics LDK, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime LG Electronics LDK.
However, one of the most important roles played by the user manual is to help in solving problems with LG Electronics LDK. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device LG Electronics LDK along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
