Instruction/ maintenance manual of the product HQ-ST Link Lava Computer
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LA V A HQ-ST Link S y stem Manual Rev . A00.
Rev . A00 HQ-ST Syst em Manual P age i T able of C ontents Introduction 1 System Design 1 Theory of Operation of the LAVA HQ-ST Link 1 Primary Hardware Component s of the HQ-ST System 2 ST Plus 2 HQ P.
Rev . A00 H Q-ST System Manu al Page 1 of 32 Introduction Syst em De s ig n The LA V A HQ-ST Link consists of ST Plus devices installed at each store. The ST Plus devices communicate with an assigned and dedicated HQ-Plus device at th e head office.
Rev . A00 H Q-ST System Manu al Page 2 of 32 Primary Hardware C omponents of the HQ-ST Sy stem The ST Plus and HQ Plus are the t wo essential hardware co mponents in an HQ-ST Link . ST Plus devices, attached to ECRs in stores, connect to t heir assigned HQ Plus device located at a head office.
Rev . A00 H Q-ST System Manu al Page 3 of 32 F igure 4: ST Plus: rear connections HQ Plus The HQ Plus operates as a T CP/IP R aw Ser ver , with a known IP :Port address. The HQ Plus is int ended to provide a head- office serial-to-Etherenet interface for a polling application to access remotely located device t o be polled.
Rev . A00 H Q-ST System Manu al Page 4 of 32 Secondar y Hardware C omponents of the HQ-ST System The HQ Remote Console and HQ Remote Poller provide the capability to locate a parallel "HQ site" which can be readily re-located.
Rev . A00 H Q-ST System Manu al Page 5 of 32 Soft ware C omponents of the HQ-ST Link Sy stem While not essential to the main task of polling over IP , the following component s supplement the basic HQ-ST Link and and assist installation or are re quired f or device configuration .
Rev . A00 H Q-ST System Manu al Page 6 of 32 LA V A HQ Plus Install Equipment N eeded T o set up an HQ Plus for polling you will need: • polling software [not supplied] • LA V A HQ Basic software (See “H Q Basic: Operation ” on page 19.
Rev . A00 H Q-ST System Manu al Page 7 of 32 4. Once connected, double-click on the last entry in the table (the entr y is named “C ONSOLE L OCAL ” and denotes the HQ Plus that is currently connec ted). 5. In the Network Settings screen that appears, enter at leas t the following: the IP address of this HQ Plus (factor y default is 192.
Rev . A00 H Q-ST System Manu al Page 8 of 32 6. The default values in the Serial Settings ta b are for display only and cannot be changed. 7. The serial settings in the “Modem Setting s” tab must be set to match those used in the polling generally (that is, those of the ECR, ST Plus, and polling software).
Rev . A00 H Q-ST System Manu al Page 9 of 32 8. The modem settings on the right hand side of this tab may not ne ed to be changed, depending on the par ticular modem requirements of the polling software. LA V A sugge sts star ting with them at their default values.
Rev . A00 HQ-ST Syst em Manual P age 10 of 32 Impor tant : The headquar ters site r equires static IP addresses — the HQ LAN IP address must be sta tic, AND the W AN address of the HQ LAN site device must be static. The W AN/Internet IP address must be a known ST A TIC IP address (or an assigned DNS name).
Rev . A00 HQ-ST Syst em Manual P age 11 of 32 7. Attach the PC that will host the polling software. The serial port of the polling host PC should be connected to the “Modem” port of the HQ Plus.
Rev . A00 HQ-ST Syst em Manual P age 12 of 32 LA V A ST Plu s Inst all Equipment N eeded T o set up an ST Plus for polling y ou will need: • LA V A ST Plus Configuration Console sof tware • LA V A.
Rev . A00 HQ-ST Syst em Manual P age 13 of 32 4. In the screen that appears, DHCP should be checked on (unless you are manually configuring network settings).
Rev . A00 HQ-ST Syst em Manual P age 14 of 32 6. The Identification Key must match that of the HQ Plus to which y ou are conne cting. 7. Set the correct serial por t settings. They should match the settings of the polling softwa re , the ECR's communications port, and the HQ Plus modem por t.
Rev . A00 HQ-ST Syst em Manual P age 15 of 32 RUN. E nter this mode a fter th e ST Plus is set up, to test if it can open a connection to the designat ed "call home" IP:port of an HQ Plus. In this mode th e ST Plus will connec t to the HQ Plus, an d remain connected and fully operating , until the ST Plus is reset or power cycled .
Rev . A00 HQ-ST Syst em Manual P age 16 of 32 ST C onfigura tion Console: Oper ation The ST Configuration C onsole provides a Windows-based inte r face for users to configure the network and ser ial por t settings of an ST Plus device. These settings are required for the operation of the ST Plus in an HQ-ST Link.
Rev . A00 HQ-ST Syst em Manual P age 17 of 32 Figur e 9: ST C onfiguration C onsol e: Netw ork configur ation scre en 7. At a mini mum, you will need t o set up the network conn ectivity , the home IP/por t, and the identification key . • LA V A recommends using DHCP at the store, to simplify co nnectivity .
Rev . A00 HQ-ST Syst em Manual P age 18 of 32 F igure 10: ST Configur ation C onsole screens: Serial S ettings, Stor e Info , Manager Info Figure 11: ST C onfiguration Console sc reens: T echnical Inf.
Rev . A00 HQ-ST Syst em Manual P age 19 of 32 HQ Basic: Operation HQ Basic provides a Windo ws-based inter fac e f or users to c onfigure the netw ork and serial port settings of an HQ Plus device or ST Plus device . These settings ar e required for the operation of the HQ Plus a nd ST Plus in an HQ-ST Link.
Rev . A00 HQ-ST Syst em Manual P age 20 of 32 Fi gure 13: HQ Basic: network c o nnec tions, serial port settings F igure 14: HQ Basic: s tore info , manager info Figure 15: HQ Basic: techni cal inf o .
Rev . A00 HQ-ST Syst em Manual P age 21 of 32 APPENDIX A: Installation Checklist This installation checklist will assist inst allers of ST Plus de vices when planning a store installation of an HQ-ST Link. It exists as a PDF on the Installa tion CD, from wh ich it can be printed in any desired quantity .
Rev . A00 HQ-ST Syst em Manual P age 22 of 32 ST PLUS DEVICE SERIAL INFORMATION (match serial port settings to EC R) Bits per second: o 115200 o 57600 o 38400 (default) o 19200 o 9600 o 4800 o 2400 o .
Rev . A00 HQ-ST Syst em Manual P age 23 of 32 APPENDIX B: V erify Access to the In ternet from the LAN TO V ER IF Y: 1. Connect a P C/laptop to the LAN. 2. Open a connection to www.la valink.com. 3. Open a connection to www.wha tismyip.c om. A W AN (Internet) IP address will be displayed .
Rev . A00 HQ-ST Syst em Manual P age 24 of 32 APPENDIX C: Check that the LAN Provid es DHCP Setting C onfigurations to De vic es on th e LAN TO V ER IF Y: 1. On the PC/laptop open a COMMAND LINE box, ie. Start>Run>cmd. 2. Enter the command ipconfig /all parameters will be displa yed.
Rev . A00 HQ-ST Syst em Manual P age 25 of 32 APPENDIX D: Check that the Selec ted HQ Site has a ST A TIC W AN IP Address Determine if the selected HQ Plus site has a ST A TIC W AN IP address or a reg.
Rev . A00 HQ-ST Syst em Manual P age 26 of 32 APPENDIX E: T est that the HQ Site is Properly Set Up and W orking: HQ Plus Installed 1. Fr om the Inter net, open a TCP/IP connec tion to the two por ts that are associated with the HQ Plus.
Rev . A00 HQ-ST Syst em Manual P age 27 of 32 APPENDIX F: T est the End-to-End HQ -ST Link C ommunications: HQ and ST Installed 1. Have the "tel" number of the ST Plus available (for example, 5551 234). 2. Plac e a loopback connector on the serial port of the ST Plus.
Rev . A00 HQ-ST Syst em Manual P age 28 of 32 APPENDIX G: T roublesho oting Proble m Solution The ST Plus devic e cannot connect to the HQ Plus. At the store location: Ensure power is supplied to the ST Plus. Check that the LAN to which the ST Plus is connected has access to the Inter net.
Rev . A00 HQ-ST Syst em Manual P age 29 of 32 At both store and head office locations: IDEALL Y , the serial por ts and soft ware along the en tire polling path fr om ECR or POS station to the head office polling software sho uld be set the same.
Rev . A00 HQ-ST Syst em Manual P age 30 of 32 APPENDIX H: Master Reset to F ac tory D efaults In the event that the HQ Plus or ST Plus must be reset to the factor y default sett ings, use the fo llowing procedure: 1. With power OFF , remove the cov er (unscrew 4 screws).
Rev . A00 HQ-ST Syst em Manual P age 31 of 32 APPENDIX I: Installing the HQ Plus on the PC as a ( T API) Modem 1. V erify that a COM:n serial port is available f or th e exclusive use of the modem that is to be installed . 2. Go to the CONTROL P ANEL, and se lect the “Pho ne & Modem” icon.
Rev . A00 HQ-ST Syst em Manual P age 32 of 32 APPENDIX J: Windo ws Installation T ool s for Use with HQ Plus and ST Plus De vic es W eb Page Inter face on HQ Plus and ST Plus Use Windows Internet Explor er (or similar web bro wser) to access the HQ Plus or ST Plus to configure the device for operation.
An important point after buying a device Lava Computer HQ-ST Link (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Lava Computer HQ-ST Link yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Lava Computer HQ-ST Link - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Lava Computer HQ-ST Link you will learn all the available features of the product, as well as information on its operation. The information that you get Lava Computer HQ-ST Link will certainly help you make a decision on the purchase.
If you already are a holder of Lava Computer HQ-ST Link, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Lava Computer HQ-ST Link.
However, one of the most important roles played by the user manual is to help in solving problems with Lava Computer HQ-ST Link. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Lava Computer HQ-ST Link along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
