Instruction/ maintenance manual of the product M6320 Aastra Telecom
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M6320 Featurephone U ser Guide.
T he M6320 Featur ephone is a practical and convenient way to use a wide range of business telephone featur es, including Call Forwar d, Confer ence Calling, and Speed Dial. The M6320 is equipped with automated 13 pr ogrammable featur e keys to be pr ogrammed as either line keys or as featur e keys and integrated dual headset sockets.
T able of Contents M6320 Quick star t up 4 Using your M6320 telephone—the basics 5 Answering calls 7 Making calls 7 Placing a call on hold 7 Ending a call 8 Setting the alerter volume 8 Setting the .
When you can’t reach someone 24 Override 24 Ring Again 25 W ays to transfer or share calls 26 Conference 26 Call Park 27 Privacy Release 27 Transfer 28 Controlling your telephone line 29 Make Busy 2.
M6320 Quick start up 4 Introduction This section of the user guide has been designed to provide you with pointers to sections within the document to enable you to achieve a quick start-up. The items mentioned below are considered to be essential if you wish to use all functionality within the phone.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 18 5 Feature Keys Feature Key 13 Feature Key 12 Feature Key 11 Feature Key 10 Feature Key 9 Feature Key 8 Feature Key 7 Program Key Feature Key 6 Feature K.
1. Handset allows two-way communication while a call is established. 2. Speaker turns on when you press an available line key. You can hear when the other party answers and pick up the handset to speak. You can also use the speaker to listen to the other party on Handsfree calls.
The basics: continued 7 Answering calls T o signal an incoming call, your telephone rings, the alerter light fl ash- es, and the indicator beside a line or intercom key fl ashes slowly . T o answer a call: 1. If the call is ringing on a line other than your PDN, press the line or intercom key beside the fl ashing indicator .
The basics: continued 8 Ending a call 1. Hang up or press r . Note: If a headset is connected, then r can be used. Setting the alerter volume 1. Press @ up or down while the telephone is ringing. The dis- play shows the adjusted alerter (ringing) volume level, which remains in effect until the next adjustment.
Dial tone A continuous tone which means you can dial your call. Busy tone A tone which repeats once per second to indicate that the number you dialed is busy .
The basics: continued Display features The M6320 has an adjustable two-line display which shows you helpful information about the features you activate or the calls you make and receive. When making an outgoing call, for instance, the numbers you dial are shown on the display .
[b Feature key 7 [c Feature key 6 [d Feature key 5 [e Feature key 4 [! Feature key 3 [! Feature key 2 [! PDN key (Feature key 1) 11 The M6320 has a variety of local features which you can set up to make the set easier to use and to customize the set to meet your specific needs.
Setting up local features: continued These keys are always available to you unless C.O. (Network) Features are enabled. C.O. (Network) Features must be enabled when the Save Number , Memory Number , and Pause keys are provisioned for switch features by your service provider).
Time and Date T o set the time and date on your M6320: 1. Press b . 2. Press @ until Time and Date Set? is shown on the dis- play . 3. Press a . 4. Enter the date using the format shown on the display . 5. Enter the current time based upon the 24 hour clock.
14 Setting up local features: continued Display Language T o select the language used to show information on the display: 1. Press b . 2. Press @ until Language? is shown on the display . 3. Press a . 4. Press @ until the desired language is shown on the display .
15 The basics: continued Predial The Predial feature allows you to dial your number fi rst, inspect it as it is shown on the display , and then pickup the handset or press . to make your call. T o enable/disable the Predial feature: 1. Press b . 2. Press @ until Predial? is shown on the display .
Setting up local features: continued 16 Memory Number The Memory Number feature allows you to program up to five tele- phone numbers which can be recalled and dialed quickly and easily . Note that the Memory? option does not appear on the Program menu when C.
17 The set has two operational modes Handsfree (default mode) and ACD mode. The handsfree mode is intended to give the user a high level of features, some of which are listed below . • Handsfree operation by pressing the selector key . • Dual headset working (only 1 operates in transmit mode) in conjunc- tion with the handset.
18 Quick ways to mak e calls The remaining sections of the guide describe network features which can be installed on your M6320. Note that some of the network fea- tures contained her e may not be available to you. Also note that your service provider may have pr ovisioned your set with network features which ar e not described here.
Quick ways to make calls: continued 19 Y ou can talk directly to a designated person using an Intercom line and they will hear you through their telephone speaker . For example, an Intercom line can be set up between two security desks. Each I/C key is set up by your system manager to call a particular per- son.
Quick ways to make calls: continued 20 The telephones in your company can be arranged in Intercom Groups. For example, your project team could be an Intercom Group. Y ou can call another person within your group by dialling a code assigned by your system manager .
Quick ways to make calls: continued 21 Last Number Redial Y ou can redial the last number you called on a speci fi c line. This is use- ful if the number you called was busy and you want to reach the person again. T o call using Last Number Redial: 1.
How to avoid missing a call 22 Call Forward A way from your telephone, but expecting an important call? Do you want someone to take your calls for you while on vacation? Call Forward lets you redirect your calls to another telephone or voice mes- sage system.
How to avoid missing a call: continued 23 T elephones in your system can be programmed by your Customer Service Representative or System Administrator into Call Pickup groups. Call Pickup lets you answer a call ringing at any telephone in your pickup group from your M6320.
When you can ’t reach someone 24 Override lets you interrupt a person on a call. It is helpful in emergency situations or when someone expects you to call with important news. T o bridge into a two-way call within your system: 1. Press q when you hear a busy signal.
When you can’t reach someone: continued 25 Ring again When you receive a busy signal when calling someone, Ring Again can signal you when their telephone becomes free. Y ou can then use Ring Again to automatically redial the number . Note that you can only have one Ring Again request at a time.
W ays to transfer or share calls 26 Conference Y ou can set up a telephone call between you and up to fi ve other people. This is useful when meeting in a common place is not possible. T o add a person to a call: 1. While on the current call, press t .
Ways to transfer or share calls: continued 27 Call Park Call Park lets you put a call on hold at your telephone, then retrieve the call from any telephone in your system. T o park a call: 1. While on a call, press u . Y ou hear two short beeps followed by silence.
28 Ways to transfer or share calls: continued T ransfer Send a current call to another telephone within your system using T ransfer . Y ou can either remain on the line when you make the transfer or simply redirect the call. T o transfer a call directly to another telephone: 1.
29 Controlling your telephone line Mak e Busy Y ou can make your telephone appear busy to all callers except those using the intercom. Y ou might want to use this feature when you are meeting with someone and don't want to be disturbed. T o make your telephone appear busy: 1.
Agent Features 30 AN ACD system distributes incoming calls evenly to all agents that are logged into the system. Agents are divided into groups working under the guidance of a supervisor . As an agent, you are responsible for answering calls that have been directed to your ACD group and presented at your posi- tion.
Agent Features: continued 31 At the end of your shift you should log out from the ACD system. T o log out, press x . The Make Busy indicator comes on and you are logged out of the ACD system. No ACD calls or non-ACD calls will be pre- sented to your telephone while the Make Busy indicator is on.
Agent Features: continued 32 T o put a call on hold while you look up information or consult your supervi- sor press a . The In Calls indicator starts to fl ash quickly .
Agent Features: continued 33 This optional feature allows a Line of Business (LOB) code to be entered for each call that you answer . These codes will be prede fi ned for your system and will allow tracking of such items as the number of calls of a speci fi c type and the holding times for these calls.
Agent Features: continued 34 Pressing the A key at the end of an ACD call makes your position temporarily unavailable to receive new ACD calls. The key is most often used to allow time for post-call processing; for example, completing paper- work associated with an ACD call.
Agent Features: continued 35 At some sites, information about the queue is displayed each time a call is presented to your telephone, as shown in the typical example below . In this example the display shows that the call came in on the organization ’ s reservations number and the caller has been waiting for time T1.
Supervisor features 36 As the supervisor of an ACD group, you are responsible for monitoring and assisting agents ’ work. In addition you may work as an agent whenever nec- essary .
Supervisor Features: continued 37 INC is the number of incoming calls waiting in the ACD call queue LOG is the number of calls logically queued for this group AGT is the number of agents available to answer calls W AIT is the waiting time (in seconds) of the call at the front of the highest priority queue.
Supervisor Features: continued 38 Agents may be observed when they are active on ACD calls or non-ACD calls. Y ou may monitor an agent ’ s conversation or participate in the call. Depending on the way your ACD system has been con fi gured, the agent may receive a warning tone indicating that they are being monitored.
Supervisor Features: continued 39 Y ou can use the K key to contact the agents you supervise. Y ou can also use it in conjunction with the J keys to call an agent directly without dialling the agent ’ s number . Press K . The associated indicator comes on.
Supervisor Features: continued 40 Instances may arise when an agent needs to contact you for assistance in deal- ing with an urgent or threatening call. Agent telephones are con fi gured with an D key which, when pressed, connects the agent directly to your position.
Supervisor Features: continued 41 As a supervisor , it is your responsibility to monitor the state of the incom- ing call queues for your ACD group and to route calls from one group to another if a group has more calls waiting to be answered than can be han- dled in an acceptable time.
42 If your M6320 has not been connected to the wall jack/power supply or you are moving the set to another location, use these instructions to make all the required connections. T o connect your M6320 to the telephone wall jack and AC power: 1. Use the silver -grey line cord (7.
5. Run the free end of the line cord through the “ E ” hole in the stand “ F ” . Slide the cord under the retaining tabs “ B ” (allow a little slack). Re fi t the stand in high or low position. 6. Turn the M6320 right-side up and position it on your desk, ensuring that line cord runs through slot “ G ” .
Y our telephone set has been prepared at the factory for use on your desk. If you require the set to be positioned on a wall, follow procedure. T o mount the M6320 on the wall: 1.
Wall mounting the M6320: continued 45 5. Position the handset retainer (C in Figure 2) into the handset cradle. The handset retainer is included in the stand assembly . Insert the two plastic tabs (D) on the retainer into the two holes provided. Press firm- ly until the retainer clicks into place.
46 Approval Requirements Permitted Connections This telephone, with its associat- ed power supply connector , may only be connected to a Centr ex telephone system using a socket pr ovided by your system admin- istrator . Only one terminal with its asso- ciated power supply may be con- nected to the telephone socke t.
Copyright © Aastra Technologies 2003. All rights reserved Information is subject to change since Aastra Technologies reserves the right, without notice, to make changes in equipment design or components as progress in engineering or manufacturing methods may warrant.
An important point after buying a device Aastra Telecom M6320 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Aastra Telecom M6320 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Aastra Telecom M6320 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Aastra Telecom M6320 you will learn all the available features of the product, as well as information on its operation. The information that you get Aastra Telecom M6320 will certainly help you make a decision on the purchase.
If you already are a holder of Aastra Telecom M6320, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Aastra Telecom M6320.
However, one of the most important roles played by the user manual is to help in solving problems with Aastra Telecom M6320. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Aastra Telecom M6320 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
