Instruction/ maintenance manual of the product 57i CT IP Phone Aastra Telecom
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57i C T IP Phone User Guide Release 2.0 41-001202-00 Rev 01.
Aastra Telecom will not accept liab ilit y for any d amages and/or long distance charges, wh ich result fr om unauthori zed and/or unlawful use. While every effort has been mad e to ensure accuracy, Aastra Telecom will not be liabl e for technical or edi torial errors or o missions contained within th is documentation.
Model 57i CT IP Phone User Guide iii Software License Agreement Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-t.
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Table of Contents v Table of Contents Software License Agreement.......... .............. .............. .............. .............. ... iii About this Guide .. .............. ........... .............. .............. ............ .............. ...
Table of Contents Table of Contents vi Dialing a Number .............................................................. .... 65 Pre-dialing a Number ....................................... ..................... 65 Using Handsfree Speakerph one ........
Table of Contents vii Table of Contents Volume Control................................................................. .. 108 Directory – 57i CT Cordless Handset ................................. 108 Callers List – 57i CT Cordless Handset .......
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Model 57i CT IP Phone User Guide 1 About this Guide About this Guide This guide explains how to use the basic features of your new 57i CT phone. Not all features listed are avai lable by default. Contact your system or network administrator to find ou t which features and services are available to you on your system.
2 Model 57i CT IP Ph one User Guide Introduction Introduction This 57iCT IP teleph one has all the f eatures of a regular business phone, allowing you to make and receive call s, transfer, conference and more. The 57i CT IP telephone provides c ommuni cations over an IP Network using the SIP IP telephony protocol.
Model 57i CT IP Phone User Guide 3 Introduction Installation and Setup If your system administrator has no t already setup your 57i CT phone, please refer to the Aastra 57i CT Installation Guide for basic installation and physical setup information.
4 Model 57i CT IP Ph one User Guide Getting Started Getting Started The 57i CT must be set up an d be configured prior to its first use. This section describes ph one behavior and start up screens you may see when the phone is first plu gged in, or when it is restarted.
Model 57i CT IP Phone User Guide 5 Getting Started The 57i CT phone then checks settings an d looks fo r new configuration and firmware updates for the phone from a se rver. If a new upda te is found, the phone displays the messag e “ Updating Configuration ”.
6 Model 57i CT IP Ph one User Guide Getting Started Note: New updates to your p hone can be automati cally schedul ed from the server. This is set up on the phone system by your system administrat or and should be scheduled duri ng non-business hours or slow call periods.
Model 57i CT IP Phone User Guide 7 Getting Started . . Idle Screen DSP SIP Done Services Dir Callers Icom L1 John Smith Sat Jan 1 12:18am.
8 Model 57i CT IP Ph one User Guide Getting Started Network Connected/Network Disconnected If your phone is successful when c onn ecting to the network the following screen displays before c hanging to the Idle sc reen.
Model 57i CT IP Phone User Guide 9 Getting Started Idle Screen When the phone has succes sfully updated the configuration and c onnected to the network, the phone displays the Idle State screen. The idle screen is shown whenever your phone is not in use.
10 Model 57i CT IP Ph one User Guide Getting Started Reference For more information about configuri ng the top default softkeys and all other sof tkeys, se e "Softkeys" on page 24 .
Model 57i CT IP Phone User Guide 11 Getting Started Idle Screen wit h Voicemail Messag es The envelope icon displays on the Idle State screen only if you have new messages waiting. The number next to the env elope indicates h ow many new messages you have.
12 Model 57i CT IP Ph one User Guide Getting Started For example, if you configure a botto m softkey for speeddia ling to Home, and then you pic kup the handse t, the screen displa ys the Dial , Conf , and Xfer default softkeys with a More softkey.
Model 57i CT IP Phone User Guide 13 Getting Started Phone Options via the IP Phone UI You can access spec ific options for th e 57i CT IP phone using the phone’s user interface (UI) via the keyp ad. Pressing the Option button gives you a list of configurable options.
14 Model 57i CT IP Ph one User Guide Getting Started Using the IP Phone UI 1. Press the Options key on the phone to ente r the options list. 2. To go to an Option, use and to scroll through the list, or press the number corresp onding to the Option . 3.
Model 57i CT IP Phone User Guide 15 Getting Started Phone Options via the Aastra Web UI In addition to the IP Phone UI option s, you can also customi ze additional options on the IP Phone using the Aast ra Web UI. In order to access yo ur phone using the Aastra Web UI, you need to know your phone’s IP address.
16 Model 57i CT IP Ph one User Guide Getting Started 5. Your phone’ s IP Address dis plays. Using the Aast ra Web UI 1. Open your web browser a nd enter the phone’s IP address or host name into the address field. If the browser is using HTTP, the f ollowing redirect screen displays , fol- lowed by the “Security Alert” window.
Model 57i CT IP Phone User Guide 17 Getting Started 3. At the prompt, enter your user name and password and click . The Network Status window displays for the IP phone you are access- ing. Note: For a user, the default user name is “ user ” and the passw ord field is left blank.
18 Model 57i CT IP Ph one User Guide Getting Started Basic Settings The Basic Settings section provides the following options: - Preferences - Allows you to enable/ disable the following: static configuration of park/pickup, supp ression of DTMF play back, display of DTMF digits , the playing of call waiting to ne, and stuttered dial tone.
Model 57i CT IP Phone User Guide 19 User Password User Password This category allows y ou to change the user passw ord for your phone. Changing your passwo rd ensures that only you can alter your phone settings, and helps keep your system secure. You can chan ge your user password using the IP Phon e UI or the Aastra Web UI.
20 Model 57i CT IP Ph one User Guide Using Your 57i CT Base Unit Phone Using Your 57i CT Base Unit Phone The following secti ons describe the various 57i CT phone key functi ons, and how they he lp you make and ma nage your call s and caller information.
Model 57i CT IP Phone User Guide 21 57i CT Base Unit Key Descriptions Line/Call Appearance key - Connects you to a l ine or call. The Aastra 57i CT IP phone supports up to 4 line keys. Handsfree key - Activates Handsfree for making and receiving call s without lifting the handset.
22 Model 57i CT IP Ph one User Guide 57i CT Base Unit Key Descriptions Softkeys - 12 softkeys on the 57i CT IP Phone. - 6 Top Keys: programmable static softkeys (up to 10 programmable functions) - 6 B.
Model 57i CT IP Phone User Guide 23 57i CT Base Unit Key Descriptions Multiple Line and Call Appearances The 57i CT has 4 hard line/call appearance button s each with a corresponding status ligh t.
24 Model 57i CT IP Ph one User Guide Softkeys Softkeys Your 57i CT has 12 multi-fun ctional softkeys: • 6 Top Keys : programmable static softkeys (up to 10 programmable functions) • 6 Bottom Keys : programmable state -based softkeys (up to 20 programmable functions).
Model 57i CT IP Phone User Guide 25 Softkeys Softkey Functions You can configure the 57i CT softkeys for any of the fo llowing: Softkey Function Description None Indicates softkey is di sabled (option for Web UI only) Line Indicates softkey is configured for line use.
26 Model 57i CT IP Ph one User Guide Softkeys State-Based Softkeys (Bottom Keys only) On the 57i CT bottom softkeys, you can configure a specific state to display when a softkey is being used. Availa ble states you can configure for each softkey include: • idle - The phone is not being used.
Model 57i CT IP Phone User Guide 27 Softkeys In the Aastra Web UI, the operational stat es for each softkey display enabled. To disable a state, you unch eck the box for that operational state.
28 Model 57i CT IP Ph one User Guide Softkeys Softkeys as Line/Call Appearances You can customize the softk eys on your 57i CT phone to func tion as line/ call appearance softkeys. These line/ca ll appearance softk eys function in a similar manner to the 4 line/call appear ance hard keys and lights on your phone.
Model 57i CT IP Phone User Guide 29 Softkeys Depending on how the phone has been c onfigured, the maximum number of total line/call appearances that ca n be set up is 8 or 9 (4 line/call appearance as hard keys and 4 or 5 as softk eys). If all lin e/call ap pearances have been set up for the same number, a total of 9 lines can be configured.
30 Model 57i CT IP Ph one User Guide Softkeys Setting a Li ne Softkey You can se t a softkey as an ad ditional li ne on the 57i CT. The softkey acts as a line that behaves the same as a hard line key. For more information about the behavior of line keys, s ee "Multiple Line and Call Appearances" on page 23.
Model 57i CT IP Phone User Guide 31 Softkeys Softkeys as Speeddials You can set up custom softkeys as spee ddials. Speedd ial softke ys can dia l a star code for a feature on the system or a phone number or a se t of digits. A customized la bel displays i nside the phone’ s display for each softkey.
32 Model 57i CT IP Ph one User Guide Softkeys Continue to press the nu m ber key to access the next letter for that key (i.e. press 2 three times to a ccess C ). Press to move to the next space, or wait a moment and the cursor automatically advances. To insert a space between letters, press .
Model 57i CT IP Phone User Guide 33 Softkeys On the 57i CT, you can set the top softkeys with up to 10 speed dials and the bottom softkeys with up to 20 speeddials. 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom Keys tab or the Top Keys tab.
34 Model 57i CT IP Ph one User Guide Softkeys Saving an Entr y from the Redial , Callers, or Dire ctory Lists to a Speeddial key Use the following procedure to save an entry from your Di rectory List, Callers List, or Redial List on the IP phone. 1. Press the Directory List, Callers List, or Redi al List key.
Model 57i CT IP Phone User Guide 35 Softkeys Softkeys as "Do not Disturb" The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function allo ws yo u to turn "do not disturb" ON and OFF. Note: You can configure DND usi ng the Aastra Web UI only.
36 Model 57i CT IP Ph one User Guide Softkeys Softkeys as Busy Lamp Field ( BLF) You can set a softkey to Busy Lamp Field (BLF). The BLF feature on the IP phones a llows a specific extension to be monitored for state changes. BLF moni tor s the status (busy or idle) of extensions on the IP phone.
Model 57i CT IP Phone User Guide 37 Softkeys 4. In the " Type " field, select BLF to apply to the softkey. 5. In the " Label " field, enter a label to apply to this softkey. 6. In the " Value " field, enter the phone numbe r or extension you want to monitor.
38 Model 57i CT IP Ph one User Guide Softkeys Softkeys as BLF List (For use w ith the Bro adSoft Br oadworks Rel 13 or hi gher platfor m only) You can set a soft key to BLF list. The BLF list feature on the IP phones is specifical ly designed to support the BroadSoft Broad works Rel 13 Busy Lamp Field feature.
Model 57i CT IP Phone User Guide 39 Softkeys 1. Click on Operation->Softkeys and XML . 2. Click on the Bottom Keys tab or the Top Keys tab. 3. Select from "Key 1" through " Key 20 " on the bottom t ab. or Select from " Key 1 " through " Key 10 " on the top tab.
40 Model 57i CT IP Ph one User Guide Softkeys Softkeys for Accessing XML Services The 57i CT IP phone has a feat ure you can enable ca lled " XML " (Extensible Markup Language). XML is a markup langu age much like HTML. Your system administrator can create cust omized XM L menu services and lo ad them to your IP phone.
Model 57i CT IP Phone User Guide 41 Softkeys The XML Application URI is the URI loaded by your pho ne. The phone performs an HTTP GET. Contact your system admi nistrator for the applicable XML URI to enter in the "XML Application URI" field.
42 Model 57i CT IP Ph one User Guide Softkeys Note: Contact your system administ rator for the approp riate value(s) to enter in the "XML Applic ation URI" field. 9. Click to save your changes. 10. Click on Operation->Reset . 11. In the " Restar t Phone " field click to restart the IP phone.
Model 57i CT IP Phone User Guide 43 Softkeys Accessing the XML Servic e After an XML application(s) has been sa ved to your IP phone, and either the Services Menu or a softkey have been configured to access the XML applications, the customized se rvice is ready for you to use.
44 Model 57i CT IP Ph one User Guide Softkeys Softkeys as Flash Key You can set a softkey to generate a flas h event when it is pressed on the 57i CT or 57i CT hand set.
Model 57i CT IP Phone User Guide 45 Softkeys Softkeys as Sprecode You can set a softke y to automatically ac tivate specific se rvices offered by the server by setting a softkey to " sprecode ".
46 Model 57i CT IP Ph one User Guide Softkeys 7. If configuring a softkey on the Botto m Keys, in the state fields, check (enable) or uncheck (disable) the " Connected " state to apply to this soft- key. 8. Click to save your changes. 9. Click on Oper ation ->Res et .
Model 57i CT IP Phone User Guide 47 Softkeys Static and Softkey Settings for Park/Pickup The IP phone ha s a park and pickup ca ll feature that allo ws you to park a call and pickup a c all when required .
48 Model 57i CT IP Ph one User Guide Softkeys 1. Click on Basic Settings->Preferences->General . 2. Enter a server value in the Park Call field to which incoming live calls will be parked. Note: For values to enter in t his field, see the t able "Park/Pickup Call Server Config- uration Values" on page 47 .
Model 57i CT IP Phone User Guide 49 Softkeys • specify a customized label to display on the Phone UI •s p e c i f y a v a l u e • specify whic h line to use • specify the state of the park and.
50 Model 57i CT IP Ph one User Guide Softkeys 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom tab for parking a call.. or Select from " Key 1 " through " Key 10 " on the top tab for parking a call.
Model 57i CT IP Phone User Guide 51 Softkeys Using th e Park Ca ll/Pickup Parked Call Fe ature Use the following procedure on th e IP phones to park a call and pick up a parked call. Park a Call 1. While on a live call, press the " Park " softkey.
52 Model 57i CT IP Ph one User Guide Softkeys Softkeys as Last Call Return (lcr) (Sylantro Servers only) Using the Aastra Web UI, you can c onf igure the "Last call return" (lcr) function on a softkey. This featur e is for Sylantro servers only.
Model 57i CT IP Phone User Guide 53 Softkeys Valid values are 1 through 9. 6. If configuring a softkey on the Botto m Keys, in the state fields, check (enable) or uncheck (disable) the states you want to ap ply to th is softk ey. 7. Click to save your changes.
54 Model 57i CT IP Ph one User Guide Softkeys Softkeys as Services By default, the 57i CT has a Services key configured on key 1 of the top set of keys. H owever, yo u can use any softkey to configu re a " Services " key. The Services key accesses enhanced featur es and services provided by third parties.
Model 57i CT IP Phone User Guide 55 Softkeys Setting Se rvices Soft key Use the following procedure to con figure a Services s oftkey on the 57i CT phone. 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom t ab.
56 Model 57i CT IP Ph one User Guide Softkeys Softkeys as Directory By default, the 57i CT has a Directo ry key configured on key 2 of the top set of keys. However, using the Aastra Web UI, you can assig n the Direc tory key to any softkey on the top or bottom ke ys on the phone .
Model 57i CT IP Phone User Guide 57 Softkeys Setting Directory Softkey Use the following procedure to co nfigur e a Directory softkey on the 57i CT phone. 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom t ab.
58 Model 57i CT IP Ph one User Guide Softkeys Softkeys as Callers List By default, the 57i CT has a Callers List key configured on key 3 of the top set of keys. Howe ver, using the Aas tr a Web UI, you can assign the Ca llers List key to any softkey on the top or bottom keys on the phone.
Model 57i CT IP Phone User Guide 59 Softkeys 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom t ab. or Select from " Key 1 " through " Key 10 " on the top tab. 4.
60 Model 57i CT IP Ph one User Guide Softkeys Softkeys as an Intercom Key By default, the 57i CT has an Interc om key conf igured on key 4 of the top set of keys. Howe ver, using the Aastra Web UI, you can assign the Intercom key to any softk ey on the top or botto m keys on the phone.
Model 57i CT IP Phone User Guide 61 Softkeys 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom t ab. or Select from " Key 1 " through " Key 10 " on the top tab.
62 Model 57i CT IP Ph one User Guide Softkeys Softkeys as an Empty Key You can set a softke y to force a blank entry on the IP phone display for a specific softkey. You do this by setting the softkey to " empty ". The soft keys are added in order (from softkey 1 to softkey20) afte r any hard-coded keys have been added.
Model 57i CT IP Phone User Guide 63 Softkeys Deleting a Softkey Use the following procedure to delete a s oftkey function using th e Aastra Web UI. 1. Click on Operation->Softkeys and XML . 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom t ab.
64 Model 57i CT IP Ph one User Guide Restarting your phone Restarting your phone You may want to restart your phone to check for updates on the server. You may occasionally need to restart your phone to set changes or updates to your pho ne or network s ettings.
Model 57i CT IP Phone User Guide 65 Making Calls Making Calls Dialing a Number First, take the ph one off-hook by: • lifting the handse t • pressing or • pressing a line/call appearance button. At the dial tone, enter the number you wish to call.
66 Model 57i CT IP Ph one User Guide Making Calls Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset. You r phone mus t be in either the Speaker or Speaker/ Headset audio mod e. You can set your desired audio mod e using the Headset Settings option from the Opt ions list.
Model 57i CT IP Phone User Guide 67 Making Calls 6. Press Done to save changes and exit. 7. I f yo u d o n o t w i s h t o s a v e c h a n g e s , p r e s s Cancel to return to the previous screen. Note: By default, the volume for the headset microphone is set to medium.
68 Model 57i CT IP Ph one User Guide Making Calls Intercom On the 57i CT, you can use the Int ercom key to automatically connect with a remote extension. By de fault, the Intercom key is configured as K ey 4 on the top set of softkeys. To use the Intercom key 1.
Model 57i CT IP Phone User Guide 69 Making Calls Enabling/Disabling Microp hone and Auto-Ans wer Use the following procedure to enable/di sable the microphone and/or auto-answer on the IP phone. 1. Click on Basic Settings->Preferences- >Incoming Intercom Settings .
70 Model 57i CT IP Ph one User Guide Making Calls Redial • Press to dial the most recent number you dialed from the phone. • If you are off-hook and press the last number you called will be called back. • If you are on-hook and press , a Redial Directory list appears on- screen.
Model 57i CT IP Phone User Guide 71 Making Calls Mute Press the button at any time to mute handset, headset or handsfree. The speaker light will fl ash slowly and you can hear the caller, but they cannot hear you.
72 Model 57i CT IP Ph one User Guide Receiving Calls Receiving Calls When a call is ringing at yo u r e x t e n s i o n , y o u w i ll se e t he " Inbound Call " S c r e en . T h e l i n e / c a l l appearance light flashes quickly for the incoming call.
Model 57i CT IP Phone User Guide 73 Handling Calls Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to transfer, conference, or place a call on hold. Placing a Call on Hold When you pl ace a call on hol d, only your p hone can retrieve the call .
74 Model 57i CT IP Ph one User Guide Handling Calls Automatic Ho ld When juggling between calls , you do no t have to press the hold button to go from one call to the next. The phon e automatically puts your cu rrent call on ho l d a s s o o n a s y o u press a new line/call appearance button.
Model 57i CT IP Phone User Guide 75 Handling Calls Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extensio n without co nsulting with the person receiving the call. T o do this, simply complete the transfer immediately after you have ent ered the number.
76 Model 57i CT IP Ph one User Guide Handling Calls 2. Press the Intercom key. 3. Press a line/call appearance button f ollowed by the extension number of the person you wis h to transfer the c all to. 4. If you do not wish to transf er the call, press the line/call appearance button again to abort the transfer.
Model 57i CT IP Phone User Guide 77 Handling Calls Use the following procedure to create a conference cal l. Use the following illustration as a referenc e. 1. Connect to the first part y you wish to include in the conference (if not already connected).
78 Model 57i CT IP Ph one User Guide Handling Calls Note: You can use to scroll through and see t he numbers and names (i f available) of the parties in the conference call. 8. If you wish to exit the conference le aving the other two parties connected, disconnect by plac ing the handset back on-hook or by pressing N .
Model 57i CT IP Phone User Guide 79 Handling Calls Picking up Calls Press the line/call appearance button fo r an incoming call . If the phone is connected to a call, pressing one of the line/call appearance buttons will automatically place this call on hold befo re opening up a new line for the new call.
80 Model 57i CT IP Ph one User Guide Managing Calls Managing Calls The 57i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and pe rsonal contacts.
Model 57i CT IP Phone User Guide 81 Managing Calls Adding to and Edi ting the Directory List You can store a maximum of 7 numbers associated with a unique name. You can apply pre-defined labels to th e entry which include, Office, Home, Cell, and Pager, or create your own la bels.
82 Model 57i CT IP Ph one User Guide Managing Calls •U s e t h e Save softkey when you are finish ed addnig the name and num- ber(s). • You can exit from Screen 1 at any time without saving by pressing the Cancel softkey. Note: Use the keys to toggle be tween Screen 1 and Screen 2.
Model 57i CT IP Phone User Guide 83 Managing Calls • You can use the Delete softkey to delete a number or to delete multiple numbers in an entry (see "Deleting Sing le and Mult iple Numbe rs in an Entry" on page 85. • You can use the Change softkey to change a number or a name .
84 Model 57i CT IP Ph one User Guide Managing Calls Arranging Multiple Screens You can use the Arrange softkey to move th e number /label/lin e forwa rd or backward between screens for the specified name. If there is a label assigned to the entry, the following screen displays after pressing the Arrange softkey.
Model 57i CT IP Phone User Guide 85 Managing Calls Deleting Single and Multiple Numbers in an Entry You use the Delete softkey to delete a single number or multiple numbers for an entry. For a single number assigned to a name, pressing the Delete softkey displays the following screen.
86 Model 57i CT IP Ph one User Guide Managing Calls Downloa ding the Direc tory List to Your P C You can download the Directory List to your PC via the Aastra Web UI . The phone stores the directo rylist .csv file to your PC in comma-separated value (CSV) format.
Model 57i CT IP Phone User Guide 87 Managing Calls Callers List The Callers list is a stored log of you r incoming calls. The 57i telephone stores information on up to 200 incomi ng calls in the Callers list. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you.
88 Model 57i CT IP Ph one User Guide Managing Calls You can use any spreadsheet application to open the file for viewing. The following is an example of a Callers Li st in a spreadsheet applicati on. This file displays the name, phone numb er, an d the line that the call came in on.
Model 57i CT IP Phone User Guide 89 Managing Calls 4. To cancel a delete function, press the or the Scroll keys. 5. To save a line item to a softkey for speed dialing, press the Save softkey and enter the line number at the "Sav e to?" prompt that is already con- figured for sp eeddialing a t a softkey .
90 Model 57i CT IP Ph one User Guide Managing Calls 3. Press any key on the dial pad to begin editing. 4. To move the cursor one digit to the right, press . To erase one digit to the left of the cursor, press . 5. To dial the displ ayed number pres s , or just lift the handset, or press any line keys.
Model 57i CT IP Phone User Guide 91 Managing Calls Download ing the Call ers List Use the following pro cedure to download the Callers List to your PC usin g the Aastra Web UI. 1. Click on Oper ation-> Direct ory . 2. In the Callers List field, click on .
92 Model 57i CT IP Ph one User Guide Managing Calls Call Forwarding The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination. The phone sends the SIP message to the SIP proxy, which then forwar ds th e call to the assigned destination.
Model 57i CT IP Phone User Guide 93 Managing Calls Setting Ca ll Forw arding Use the following procedure to set g lobal call forwarding. For Global Call Forward Settings 1. Press on the phone to enter the Options List. 2. Select Call Forwar d and press Show .
94 Model 57i CT IP Ph one User Guide Managing Calls 4. In the " Number of Ri ngs " field, enter the number of rings you want to set before the call is forwarded. Valid values are 1 to 9. 5. Click to save the Call Forward settings. The chan ges are dynamic and are immediately applied to the phone.
Model 57i CT IP Phone User Guide 95 Managing Calls Missed Calls Indicator The IP phone has a "missed calls" indicato r that increments the number of missed calls to the ph one.
96 Model 57i CT IP Ph one User Guide Managing Calls Voicemail The Voicemail feature on the 57i IP phone allows you to use a line, configured with a phon e number for dialing out, to connect to a voic email server. For each assigned Voicem ail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number.
Model 57i CT IP Phone User Guide 97 Using Your 57i CT Cordless Handset Using Your 57i CT Cordless Handset The following secti ons describe the various 57i CT cordless handset key functions, and how they help you make and manage your calls and caller information.
98 Model 57i CT IP Ph one User Guide Using Your 57i CT Cordless Handset 57i CT Handset Key Description Function # Function Description 1 Receiver 2 Volume key • During Ringing: Adjus ts ringer volum.
Model 57i CT IP Phone User Guide 99 Using Your 57i CT Cordless Handset When in an idle s tate, pressing the Menu key  o f the handset will present the following list of options. Once in the menu list the user can scroll up Ï and down  using the s crolling keys to see each option.
100 Model 57i CT IP Ph one User Guide Using Your 57i CT Cordless Handset Intercom The 57i CT supports interc om function between a 57i CT base and any of its paired cordl ess handsets, and vice vers a. Pressing Select while viewing this option will bring up a list of base and paired handsets available for intercom.
Model 57i CT IP Phone User Guide 101 Using Your 57i CT Cordless Handset Custom name Custom name al lows the user to pe rsonalize the name/label for the cordless handset. In a mu lti-handset environment, this is an ideal option to personalize each handset to its u ser or extension number.
102 Model 57i CT IP Ph one User Guide Using Your 57i CT Cordless Handset Key Lock On or Off The key lock op tion enables the user to lock the keypad keys. This prevents accidental activation of the phone. To lock the keys from the key lock option page: •P r e s s Change softkey to turn Key lock ON or OFF.
Model 57i CT IP Phone User Guide 103 Using Your 57i CT Cordless Handset Feature Keys on the Handset You can program up to 15 feature keys on the 57i CT handset with s pecific functions using the Aastra Web UI. The following table identifies the functions available for al l 15 handset keys and the default functions for each key.
104 Model 57i CT IP Ph one User Guide Using Your 57i CT Cordless Handset • If all 12 programmable functions h ave been programmed to "None", the user is presented with a List empty message when the feature key is pressed. • For security reasons, the user has 180 seconds (3 minutes ) to complete the programming.
Model 57i CT IP Phone User Guide 105 Using Your 57i CT Cordless Handset 5. Select the function for th at handset key from the " Key Function " field.
106 Model 57i CT IP Ph one User Guide Using Your 57i CT Cordless Handset Status Messages Handset Keys Softkeys ( { or } ) Your 57i CT cordless han dset has 2 softkeys directly under the LCD display. The softkey menus will change depending on the phone’s state, displaying relevant softkeys only.
Model 57i CT IP Phone User Guide 107 Using Your 57i CT Cordless Handset Feature Key List ( Ï ) The 57i CT cordless han dset supports a programmable feature key list for easy access to common features. The av ailable f eatures include line keys, intercom, directory, callers log, transf er, conference, and public /private call mode.
108 Model 57i CT IP Ph one User Guide Using Your 57i CT Cordless Handset Handset Battery Indicator & Status The display provides "at a glance" in formation on the handset battery. Note: The handset is design ed to recharge the batteries automatically, whe n required and placed on the charger stand.
Model 57i CT IP Phone User Guide 109 Using Your 57i CT Cordless Handset 0 key / Pause key To allow the us er to enter pause characters, the pause key is the 0 digit key in alphanumeric editing mode. Charac ters will appear in the fo llowing order: : 0, p .
110 Model 57i CT IP Ph one User Guide Using Your 57i CT Cordless Handset Adding Record to Direc tory The directory can store up to 50 na mes and numbers, which are displ ayed in alphabetical order. If no n ame is entered, the entries are sorted by number, at the beginning of the directory.
Model 57i CT IP Phone User Guide 111 Using Your 57i CT Cordless Handset Callers List – 57i CT Cordless Handset The Callers list stores the l ast 50 ca lls received. Items are stored in chronological order with new items being first in the list. Each call received is stored, no c ollapsing of records , and can be deleted or sa ved to a directory.
112 Model 57i CT IP Ph one User Guide Using Your 57i CT Cordless Handset Deleting I tem from Callers List From the Options softkey of the Callers List, scroll to the Delete item and press the Select softkey. The user is prompted to confirm the delete action by p ressing the Delete softkey.
Model 57i CT IP Phone User Guide 113 Making Calls from 57i CT Cordless Handset Making Calls from 57i CT Cordless Handset Pre-dialling a Number Press the v key to obtain dial tone an d use the Keyp ad to dial the number. You can also mak e a call by pre-dialling a number.
114 Model 57i CT IP Ph one User Guide Making Calls from 57i CT Cordless Handset Either way, the triangle in dicator will clear and the call will be back in private mode. The figures of th is section demonstrate the UI. In the figure abo ve, the left screen depicts a call that is public.
Model 57i CT IP Phone User Guide 115 Pairing and Unpairing Cordless Handset to Base Pairing and Unpairing Co rdless Handset to Base Pairing Handset All handsets must be paired to a Base Station. This is performed from both the base and the cordless handset.
116 Model 57i CT IP Ph one User Guide Pairing and Unpairing Cordless Handset to Base 6. On the 57i CT base, select Done . 7. On the 57i CT cordless hand set, press the softkey for Pair .
Model 57i CT IP Phone User Guide 117 Pairing and Unpairing Cordless Handset to Base Pairing Failed Displ ay Pairing Success Display Unpairing Handset Unpairing of the handset c an be done from either the cordless handset or the base.
118 Model 57i CT IP Ph one User Guide Pairing and Unpairing Cordless Handset to Base 3. Select Remove. 4. Select Done . The followin g will be displayed on the screen. Upon success or failure of unpairing, one of the following sc reen will be displayed on the base: Failed Removal Successful Removal 5.
Model 57i CT IP Phone User Guide 119 Pairing and Unpairing Cordless Handset to Base 6. Select Hset pairing Note: If the handset is not paired, the soft key will be labelled as Pair instead of Remove .
120 Model 57i CT IP Ph one User Guide Additional Features Additional Features This section de scribes addition al f eatures you can use on the 57i phone. Star Codes All of the main call handling and exte nsio n management features for your system can be set up as speed dials on softkeys on your phone.
Model 57i CT IP Phone User Guide 121 Additional Features Display DTMF Digits A feature on the 57i phone allows user s to enable or disable DTMF (dual- tone multi-frequency) di gits to display to the IP phone when using the keypad to dial, or when dialing from a softkey or programmable key.
122 Model 57i CT IP Ph one User Guide Additional Features Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone.
Model 57i CT IP Phone User Guide 123 Additional Features Play Call Waiting Tone You can enable or disable th e playing of a call waiting tone when a caller is on an active call and a ne w call comes into the phone. You can configur e this feat ure using the Aastra Web UI.
124 Model 57i CT IP Ph one User Guide Additional Features Incoming Intercom Ca lls and Auto-Answer A feature on the 57i IP phone allow s you to set intercom settings and automatic answering for incomin g intercom calls. On incoming intercom calls, you can enable (turn ON) or disable (turn OFF) the microphone on the IP phone.
Model 57i CT IP Phone User Guide 125 Additional Features 7. In the " Restart Phone " fie ld click to re start the IP phone. Using Redial Key for “Last Number Redial” The IP phone has an enhanced redial user interface that allows a user to quickly redial the last number that wa s dialed out from the phone.
126 Model 57i CT IP Ph one User Guide Additional Features Ring Tones and Tone Sets You can configure rin g tones and ring ton e sets on the IP p hone. Ring Tones There are several distinct ring tones a user can select from to set on the IP phones. You can enable/ disable these ring tones on a global or per-line basis.
Model 57i CT IP Phone User Guide 127 Additional Features Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phon e.
128 Model 57i CT IP Ph one User Guide Additional Features 1. Click on Basic Settings->Preferences->Ring Tones . For global configuration: 2. In the " Ring Tones " section, select a country from the " Tone Set " field . 3. Select a value from the " Global R ing Tone " field .
Model 57i CT IP Phone User Guide 129 Additional Features 6. Click to save your settings. These changes are not dyna mic. You must restart your IP phone for the changes to take aff ect. 7. Click on Oper ation ->Res et . 8. In the " Restart Phone " fie ld click to re start the IP phone and apply the ring tone.
130 Model 57i CT IP Ph one User Guide Additional Features Time and Date On the IP phones, you can configure the follo wing: • Time and date • Time and date format •T i m e z o n e • Daylight savings time Note: You can set all the above features on the IP Phone UI.
Model 57i CT IP Phone User Guide 131 Additional Features Note: The default Date Format is WWW MMM DD (Day of Wee k, Month, Day) 6. Press Done to save the Date Format. Set Time Zone 1. Select Time Zone . 2. Press * to display a list of Time Z one options.
132 Model 57i CT IP Ph one User Guide Additional Features 1. Click on Basic Settings->Preferences->Time and Date Setting . 2. In the “Time Format” field, select the time fo rma t you want to use on your phone.
Model 57i CT IP Phone User Guide 133 Additional Features • DD/MM/YYYY • DD/MM/YY • DD-MM-YY • MM/DD/YY •M M M D D Note: The date displays on t he phone’s idle screen in the format you select . 4. Click to save your settings. 5. Click on Oper ation ->Res et .
134 Model 57i CT IP Ph one User Guide Additional Features Locking and Unlocking the Phone You can lock your phon e to prevent the phone from bein g used or configured.
Model 57i CT IP Phone User Guide 135 Additional Features 1. Click on Operation->Phone Lock . Lock the Phone 2. In the " Lock the Phone? " field, click . The phone locks dy namically and displays the following message: " Phone is locked ".
136 Model 57i CT IP Ph one User Guide Additional Features Resetting a User Password If you forget your password, you ca n reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (n o password).
Model 57i CT IP Phone User Guide 137 Additional Features Defining an Emergency Dial Plan Public telephone network s in countr ies around the world have a si ngle emergency telephone number (emergency services number), that allows a caller to contact local emergency services for as sistance when required.
138 Model 57i CT IP Ph one User Guide Additional Features You can set the emer gency dial plan using the A astra Web UI. Use the following procedure to specify the numbers to use on your ph one for dialing emergency services in your area. 1. Click on Operation->Phone Lock .
Model 57i CT IP Phone User Guide 139 Language Language The IP phones support s everal differe nt languages. You can have the IP Phone UI and the Aastra Web UI display in a speci fic language as required. When you set the language to use, all o f the display screens (menus, services, options, conf iguration parame ters, etc.
140 Model 57i CT IP Ph one User Guide Language Note: You must have the language pack(s) alread y loaded to your ph one in order to use them. For more inf ormatio n about loa ding langu age packs , see your Sys- tem Administrator. 1. Click on Basic Settings->Preferen ces->Language Settings.
Model 57i CT IP Phone User Guide 141 Model 536 and 560 Expansion Modules Model 536 and 560 Expansion Modules (536EM, 560EM) The 57i IP Phone offers optional Expans ion Modules that attach to the right side of the phone to prov ide additional softkeys.
142 Model 57i CT IP Ph one User Guide Model 536 and 560 Expansion Modules Additional modules (up to 3 total mo dules) can be piggy-backed to an existing module providing an addit ional 108 softkeys with 536EMs and an additional 180 softkeys with 560EMs.
Model 57i CT IP Phone User Guide 143 Troubleshooting Solutions Troubleshooting Solutions This section des cribes solutions to some most common ly occurring problems.
144 Model 57i CT IP Ph one User Guide Troubleshooting Solutions What are services, and how do I use them? Services on th e IP phone include: • XML Applications • Callers List •D i r e c t o r y .
Model 57i CT IP Phone User Guide 145 Troubleshooting Solutions For information on how to access the Aas tra Web UI, go to the section "Using the Aast ra Web UI" on page 16 .
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Model 57i CT IP Phone User Guide 147 Limited Warranty Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase.
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Model 57i CT IP Phone User Guide A-1 Appendix A - Time Zone Codes Appendix A - Time Zone Codes The following table identifi es the time zone name and time zone code to use on the IP phone.
A-2 Model 57i CT IP Phone User Guide Appendix A - Time Zone Codes CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago C.
Model 57i CT IP Phone User Guide A-3 Appendix A - Time Zone Codes HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port-au -Prince HU-Budapest HKS CST CET EST CET IE-Dublin IS-Reykjavik IT-Rome GMT GMT CET JM.
A-4 Model 57i CT IP Phone User Guide Appendix A - Time Zone Codes RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladi .
Model 57i CT I P Phone User Guide Index-1 Index Index Numerics 57i CT features base unit 2 cordless handset 2 57i CT line settings 23 57i CT requirements 2 A Aastra Web UI basic sett ings description .
Index Index Index-2 Model 57i CT I P Phone User Guide G getting started 4 H handling calls 73 handset keys 97 handset pairing 101 headset mic 66 headset, using 66 headset, using on cordless handset 11.
Model 57i CT I P Phone User Guide Index-3 Index Index S services, softkey for 54 softkeys 24 as BLF 36 as BLF List 38 as Callers List Key 58 as Directory key 56 as Do Not Distrub 35 as empty key 62 as.
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If you’ve read thi s owner’s manu al and consulted the Troubleshooting section and still have problems, ple ase visit our webs i te at www.aastra.com or call 1-800- 574-1611 for technical assistance.
An important point after buying a device Aastra Telecom 57i CT IP Phone (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Aastra Telecom 57i CT IP Phone yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Aastra Telecom 57i CT IP Phone - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Aastra Telecom 57i CT IP Phone you will learn all the available features of the product, as well as information on its operation. The information that you get Aastra Telecom 57i CT IP Phone will certainly help you make a decision on the purchase.
If you already are a holder of Aastra Telecom 57i CT IP Phone, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Aastra Telecom 57i CT IP Phone.
However, one of the most important roles played by the user manual is to help in solving problems with Aastra Telecom 57i CT IP Phone. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Aastra Telecom 57i CT IP Phone along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
