Instruction/ maintenance manual of the product 9480i Aastra
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User Guide 9480i CT IP Phone 9 4 8 0 i C T I P P h o n e 41-001 181-03 Rev 00 Release 2.5.
Aastra T elecom will not accept liab ility for any damages and/or long distance char ges, which result from unauthorized and/or unlawful use. While every ef fort has been made to ensure accuracy , Aastra T elecom will not be liable for technical or editorial errors or omissions contained wi thin this documentation.
iii Software License Agreement Sof tware License Agreement Aastra T elecom Inc., hereinaf ter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended.
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v Table of Contents Software License Agr eement .................................................................................................... .. iii T able of Contents ............................................................................
vi Table of Contents T able of Content s Line Keys and Softkeys ........................................................................................................ ...... 60 Multiple Line and Call Appearances .....................................
vii Table of Contents T able of Content s Using a Head set ............................................................................................................... .....136 Using Intercom ........................................................
viii Table of Contents T able of Content s Idle Mode ..................................................................................................................... ......... 205 Handset Icons and Status Messages ................................
ix Table of Contents T able of Content s Use LLDP ELIN ................................................................................................................. ..251 Shared Call Appearance (S CA) Call Bridging ................................
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Model 9480i CT IP Phone User Guide 1 About this Guide About this Guide This guide explains how to use the basic feat ures of your new 9480i CT phone. No t all features listed are available by default. Contact yo ur sy stem or network administrator to find out which features and services are available to you on your system.
2 Model 9480i CT IP Phone User Guide Introduction Introduction This 9480i CT IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer , conference an d more. The 9480i CT IP telephone provides communications over an IP Networ k u sing the SIP IP telephony protocol.
Model 9480i CT IP Phone User Guide 3 Introduction Requirement s The 9480i CT IP P hone requires the following environment: • SIP-based IP PBX system or network installed and running with a SIP account created for the 9480i CT phone.
4 Model 9480i CT IP Phone User Guide Getting Started Getting S t arted The 9480i CT mu st be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see wh en the phone is first pl ugged in , or when it is restarted.
Model 9480i CT IP Phone User Guide 5 Getting Started The 9480i CT phone then checks settings and looks for new configuration and firmware updates for the phone from a server . If a new update is found, the phone displays the message “ Updating Configuration ”.
6 Model 9480i CT IP Phone User Guide Getting Started If language packs were loaded to your phone by you r System Administrator , the following screen displays during startup. When the co nfigura tion update is complete, the phone disp lays the following screens and then displays the Idle screen.
Model 9480i CT IP Phone User Guide 7 Getting Started Network Connected/Network Disconnected If your phone is successful when connecting to the network the following screen displays before changing to the Idle screen.
8 Model 9480i CT IP Phone User Guide Getting Started Idle Screen When the phone has successfully updated the co nfiguration and connecte d to the network, the phone displays the Idle S tate screen. The idle screen is shown whenever your phone is not in use.
Model 9480i CT IP Phone User Guide 9 Getting Started Reference For more information abou t configuring the softkeys, see “Softk eys” on page 61 . For more information ab out using the Services, Directory , Callers List, Intercom, Dial, Conference, and T ransfer keys, see the following sections: • “Making Calls” on page 134.
10 Model 9480i CT IP Phone User Guide Getting Started Idle Screen with V oicemail Messages The envelope icon displays on the Idle S tate screen only if you have new messages waiting. The number ne xt to the envelope indicates how many new messages you have.
Model 9480i CT IP Phone User Guide 11 Getting Started For example, if you configure a softkey for speeddialing to Home , and then you pickup the handset, the screen displays the Dial , Conf , and Xfer default softkeys with a Mor e softkey .
12 Model 9480i CT IP Phone User Guide IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions The following sections describe the various 9480i CT phone key functions, and how they help you make and manage your calls and caller information.
Model 9480i CT IP Phone User Guide 13 IP Phone Keys and Key Descriptions Line/Call Appearance key - Connects you to a line or call. The Aastra 9480i CT IP phone su pports up to 4 l ine keys. Handsfree key - Activates Handsfree for making and receiving calls withou t lifting the handset.
14 Model 9480i CT IP Phone User Guide IP Phone Keys and Key Descriptions Reference For keys and key d e scriptions on the 9480 i CT cordless handset, see “C ordless Handset” on page 194 .
Model 9480i CT IP Phone User Guide 15 Methods for Customizing Your Phone Methods for Customizing Y our Phone There are two ways to customize specific options on your phone: • Using the Options key on the IP Phone • Using the Aastra W eb UI in an Internet browser window from yo ur PC.
16 Model 9480i CT IP Phone User Guide Methods for Customizing Your Phone Simplified Options Menu Y our System Administrator may configur e a simplified optio ns menu for your phone. The following table indicates the optio ns that may appear on your phone if the simplified options menu is applied.
Model 9480i CT IP Phone User Guide 17 Methods for Customizing Your Phone Using the IP Phone UI 1. Press the Options key on the p hone to enter the Options List. 2. To g o t o a n Option, use 5 and 2 to scroll through the list, or press the number corresponding to the Option .
18 Model 9480i CT IP Phone User Guide Methods for Customizing Your Phone Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you ca n also customize additional options on the IP Phone using the Aastra W eb UI. In order to acce ss your phone using the Aastra W eb UI, you need to know your phon e’ s IP address.
Model 9480i CT IP Phone User Guide 19 Methods for Customizing Your Phone The Network S tatus window displays for the IP ph one you are accessing. 3. Y ou can logout of the Aastra W eb UI at any time by clicking Log Off .
20 Model 9480i CT IP Phone User Guide Methods for Customizing Your Phone The following categories display in the side menu of the Aastra W eb UI: S tatus, Operation, Basic Settings . Headings Descriptions Stat us The Stat us section displays the network status and the MAC address of the IP phone.
Model 9480i CT IP Phone User Guide 21 Methods for Customizing Your Phone Basic Settings Preferences - Allows yo u to enable/disable the followi ng: •P a r k C a l l • Pickup Parked Call • Suppre.
22 Model 9480i CT IP Phone User Guide Phone Status Phone S t atus Y ou can view the status of your phone u s ing the IP Phone UI or the Aastra W eb UI. Phone St atus via IP Phone UI The " Phone S tatus " option on the IP phone displays the status of your pho ne to the LCD display .
Model 9480i CT IP Phone User Guide 23 Phone Status Finding Y our Phone’ s IP Address If you want to access your phone’ s options using an Internet browser , you need to enter the IP address of the phone in the brow ser to open the Aastra W eb UI. Use the following procedure to find your phone’ s IP address.
24 Model 9480i CT IP Phone User Guide Phone Status Phone St atus via the Aastra Web UI Use the following procedure to view th e phone status via the Aastra W eb UI. 1. Open your web browser , enter the phone’ s IP ad dress or host name into the address field and press < Enter >.
Model 9480i CT IP Phone User Guide 25 Phone Status SIP Account St atus The IP Phones show the SIP registration status on the IP Phone’ s Network S ta t us sc reen in the Aastra W eb UI. The following is an illustration of the Network Stat us screen in the Aastra W eb UI with SIP status displayed.
26 Model 9480i CT IP Phone User Guide Phone Status The following table describes the status conditions that can display for the account. Stat us Condition Description Registered Displays this status on accounts that HA VE bee n registered with the SIP proxy server .
Model 9480i CT IP Phone User Guide 27 Customizing Your Phone Customizing Y our Phone The following paragraphs describ e the options av ailable from either the IP Phone UI, the Aastra W eb UI, or both, and provide pro c edures applicable to the option.
28 Model 9480i CT IP Phone User Guide Customizing Your Phone Ring T one Set s In addition to ring tones, you ca n configure ring tone sets on a global-basis on the IP phone.
Model 9480i CT IP Phone User Guide 29 Customizing Your Phone 5. Select the type of ring tone ( To n e 1 through To n e 5 , or Silent ). 6. Press Done. 7. Select T one Set . 8. Select the country for which you want to apply the tone set. V alid values are Australia , Euro pe, France , Ge rmany , Italy , UK , Mexico , Brazil , and US .
30 Model 9480i CT IP Phone User Guide Customizing Your Phone Contrast Level The " Contrast Level " option on the IP phone allows yo u to set the amount of light that illuminates the LCD display . Use this option to set the preference of contrast level.
Model 9480i CT IP Phone User Guide 31 Customizing Your Phone Backlight The " Backlight " option on th e IP phone allows you to se t the backlight st atus on the LCD display to the following: • Off - Backlight is always OFF .
32 Model 9480i CT IP Phone User Guide Customizing Your Phone 7. If you selected " Auto ", press the Advanced softkey . 8. Using the keypad, enter the amount of seconds you want the phone to stay backlit when the phone is idle. V alid values are 1 to 120 seconds (2 minutes).
Model 9480i CT IP Phone User Guide 33 Customizing Your Phone Live Dialp ad* The " Live Dialpad " option on the IP phone turns the Live Dial Pad mode ON or OFF . W ith live dial pad ON, the 948 0i CT IP phone automatically dials out and turns ON Handsfree mo de as soon as a dial pad key or softkey is pressed.
34 Model 9480i CT IP Phone User Guide Customizing Your Phone Set Audio The " Set Audio " option on the IP P hone allows you to set the audio mode for yo ur IP phone. It also allows you to set the volume level of the headset microphone. Y ou can set Audio on your IP phon e using the IP Phone UI only .
Model 9480i CT IP Phone User Guide 35 Customizing Your Phone Headset Mic V olume The " Headset Mic V olume " option allows you to set the volume level for the headset microphone. Setting Audio Mode and He adset Mic V olume 1. Press on the phone to enter the Options List.
36 Model 9480i CT IP Phone User Guide Customizing Your Phone 7. Select Headset Mic V olume . 8. Select the Low , Medium , or Hig h volume level. Default is Medi um .
Model 9480i CT IP Phone User Guide 37 Customizing Your Phone T ime and Date On the IP phones, you can configure the following: • T ime and date • T ime and date format • T ime zone • Daylight savings time •T i m e S e r v e r s Configuring T ime and Date Use the following procedures to configure the time and date settings on the IP phone.
38 Model 9480i CT IP Phone User Guide Customizing Your Phone 5. Using the keys on the keypad, enter a time to set on the IP phone. Use the " Backspace " softkey to move back a space and delete a character . Use the " AM/PM " softkey to specify either AM or PM for the time setting.
Model 9480i CT IP Phone User Guide 39 Customizing Your Phone 4. Using the keys on the keypad, enter a da te to set on the IP phone. Use the " Backspace " softkey to move back a space and delete a character . 5. Press Done to save the setting.
40 Model 9480i CT IP Phone User Guide Customizing Your Phone Set Time Zo ne 1. Select Prefer ences . 2. Select Time and Date . 3. Select Tim e Zo ne . A list of T ime Zones display for different areas of the world. 4. Select a T ime Zone that applies to your area.
Model 9480i CT IP Phone User Guide 41 Customizing Your Phone 3. Select a Daylight Savings ti me from the list of options. Default is Automatic . V alid values are: •O F F • 30 min summertime • 1h summertime • Automatic (Default) 4. Press Done to save the Daylight Savings value you selected.
42 Model 9480i CT IP Phone User Guide Customizing Your Phone 5. Enable the time server if required using the " Enable " key . 6. Using the keys on the keypad, enter an IP address or domain name for the time server . Use the " Backspace " key to move back a space and delete a characte r .
Model 9480i CT IP Phone User Guide 43 Customizing Your Phone • 12h (12 hour format) (default) • 24h (24 hour format) 3. In the “Date Format” field, select the date format you want to use on your phone.
44 Model 9480i CT IP Phone User Guide Customizing Your Phone Language The IP phones support several dif ferent languages. Y ou can have the IP Phone UI and the Aastra W eb UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, conf iguration parameters, etc.
Model 9480i CT IP Phone User Guide 45 Customizing Your Phone 6. Press Done to set the language on the ph one. The change is dynamic. When you ex it the Optio ns Menu, the phone d isp lays all menu items in the language you selected. 1. Click Basic Settings->Pr e fer en ces->Language Settings.
46 Model 9480i CT IP Phone User Guide Customizing Your Phone Language Input The 9480i CT supports text and character inputs in various languages (English, German, French, Spanish, and Italian). Inputting text ual or character information into the IP Phone UI can be done using the keypad on the ph one.
Model 9480i CT IP Phone User Guide 47 Customizing Your Phone Spanish German Key Uppercase Characte rs Lowercase C haracters 0 0 0 1 1.:;=_,-'&() 1.
48 Model 9480i CT IP Phone User Guide Customizing Your Phone Italian Key Uppercase Characte rs Lowercase C haracters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÀCÇ abc2àcç 3 DEF3É.
Model 9480i CT IP Phone User Guide 49 Customizing Your Phone Portguese Configuring Language Input Us ing the IP Phone UI Y ou can configure the language you use for inputting on the phone by setting the Input Language option. The default input language setting is English.
50 Model 9480i CT IP Phone User Guide Customizing Your Phone 4. Select Input Language . Select the language you want to use when inputting text and characters into the IP Phone UI. V alid values are: • English (default) • Français (French) • Español (Spanish) • Deutsch (German) • Italiano (Italian) • Português (Portguese) 5.
Model 9480i CT IP Phone User Guide 51 Customizing Your Phone Latin 2 Character Set The 9480i CT includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputing in the IP Phone UI and the Aastra W eb UI. UTF-8 is also compatible with XML encoding on the IP Phones.
52 Model 9480i CT IP Phone User Guide Customizing Your Phone User Password This category allows you to change the user password for yo ur phone. Changin g your password ensures that only you can alter your phone settings, an d helps keep your system secure.
Model 9480i CT IP Phone User Guide 53 Customizing Your Phone . 1. Click Operation->User Password . 2. In the " Current Password " field, enter the current user password. 3. In the " New Password " field, enter the new user password.
54 Model 9480i CT IP Phone User Guide Customizing Your Phone Resetting a User Password If you forget your password, you can reset it a n d enter a new password. The reset user password feature resets the password to the fact ory default wh ich is blank (no password).
Model 9480i CT IP Phone User Guide 55 Customizing Your Phone Rest arting Y our Phone Y ou may want to restart your phone to check for updates on the server . Y ou may occasionally need to restart your phone to set changes or updates to your phone or network settings.
56 Model 9480i CT IP Phone User Guide Customizing Your Phone Phone Lock Y ou can lock your phone to prevent the phone fro m being used or configured. Y ou can lock the phone using any of the followin g: • At the path Option s ->Phone Lock on the IP Phone UI.
Model 9480i CT IP Phone User Guide 57 Customizing Your Phone 1. Click Operation->Phone Lock . Lock the Phone 2. In the " Lock the Phone? " field, click . The phone locks dynamically and displays the following message: " Phone is locked ".
58 Model 9480i CT IP Phone User Guide Customizing Your Phone Defining an Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telep h one number (emergency services number), that allo w s a caller to contact local emergency services for assistance when required.
Model 9480i CT IP Phone User Guide 59 Customizing Your Phone Define an Emergency Dial Plan Use the following procedure to specify the numb ers to use on your phone for dialing emer gency services in your area.
60 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Line Keys and Sof tkeys This section describes the Multiple Line/Call Appear ance Keys (L1, L2, L3, and L4) located below the navigation keys on the phone.. Multiple Line and Call Appearances The 9480i CT has 4 hard line/call appearance but tons each with a corresponding status light.
Model 9480i CT IP Phone User Guide 61 Line Keys and Softkeys Sof tkeys Y our 9480i CT has 6 multi-functio nal, state-based softkeys with u p to 20 programmable functions.
62 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Keys can also be set up to quickly to access fe atures such as Call Return (*69) or V oicemail. Spr ec o de Indicates the key is configured to automatically activate specific services offered by the server .
Model 9480i CT IP Phone User Guide 63 Line Keys and Softkeys St ate-Based Sof tkey On the 9480i CT softkeys, you can configure a spec ific state to display when a softkey is being used. The following table describes the states av ailable to configure for the softkeys.
64 Model 9480i CT IP Phone User Guide Line Keys and Softkeys In the Aastra W eb UI, the operationa l states for ea ch softkey dis play enabled. T o disable a state, you uncheck the box for that state. Key Display Behavior On the 9480i CT IP Phone, y ou can confi gure up t o 20 functio ns on th e softkeys.
Model 9480i CT IP Phone User Guide 65 Line Keys and Softkeys The following illustrations show the configuration of Key 12 and how that key displays on the phone.
66 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Line Key Y ou can set a softkey to act as a line/call a ppearance key on the 9480i CT . This key acts as a line that behaves the same as a hard line key (L1, L2, L3, and L4). For more information about the behavior of line keys, see “Multiple Line and Call Appearances” on page 60 .
Model 9480i CT IP Phone User Guide 67 Line Keys and Softkeys This means that when all line/call appearances are in use, 1 call is connecte d while the rest are on hold. No further outgoing or incoming calls can be made until one of the line/call appearances becomes available.
68 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Configuring a Line Key Y ou can set a key as an additiona l line on the 9480i CT . The key acts as a line that behaves the same as a hard line key . For more informatio n about the behavior of line keys, see “Multiple Line and Call Appearances” on page 60 .
Model 9480i CT IP Phone User Guide 69 Line Keys and Softkeys Creating a Speeddial Key The normal function of the speed dial option allows you to dial a number qu ickly by pressing a key configured for speedd ialing.
70 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Press-and-Hold to Create a S peeddial (applicable to sof tkeys and keypad keys ) Pressing and holding down a softkey or ke ypad key on the phone initiates a speeddial feature. 1. Press a softkey or keypad key for 3 seconds.
Model 9480i CT IP Phone User Guide 71 Line Keys and Softkeys 4. In the " Enter Number: " field, enter a number . for the sp eeddial key using th e ke ypad keys. Y ou can enter up to 16 numbers in the "Enter Number:" field 5. Press the 2 key to move to the next field.
72 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Creating a S peeddial Using the S peed Dial Edit Option Y ou can use the IP Phone UI at the path, Options->Preferences->Speeddial E dit , to create a speeddial key . 1. Press on the phone to enter the Options List.
Model 9480i CT IP Phone User Guide 73 Line Keys and Softkeys Y ou can enter up to 16 letters in the "Enter Name:" field. 6. Press the 2 key to move to the next field. 7. In the " Enter Number: " field, enter a number . for the sp eeddial key using th e ke ypad keys.
74 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Creating a S peeddial Key Using the Sof tkeys Use the following procedure to set a key to function as a speeddial. 1. Click Operation->Softkeys and XML. Softkeys 2. Select from " Key 1 " through " Key 20 ".
Model 9480i CT IP Phone User Guide 75 Line Keys and Softkeys Creating S peeddial Key Using “Keyp ad Speeddial” in the Aastra W eb UI 1. Click Operation->Keypad Speeddial.
76 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Editing Speeddial Keys On the 9480i CT , you can edit a speeddial key using any of the fol lowing methods: • Using the Aastra W eb UI at .
Model 9480i CT IP Phone User Guide 77 Line Keys and Softkeys 4. Press a speeddial key you want to edit. The speeddial edit screen displays. 5. Edit the speeddial information as applicable and press SA VE .
78 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Editing a S peeddial on a Sof tkey 1. Click Operation->Softkeys and XML .. 2. Select the key configured for speeddial. 3. In the " Va l u e " field, edit the phone number , extension, or speeddial prefix to apply to this hard key .
Model 9480i CT IP Phone User Guide 79 Line Keys and Softkeys Editing a S peeddial Key Using “Keyp ad Speeddial” in the Aas tra Web UI 1. Click Operation->Keypad Speeddial. . 2. Select from "Digit 1" through " Digit 9 ". 3. In the input box, edit the phone nu mber , extension, or speeddial prefix for this Digit key .
80 Model 9480i CT IP Phone User Guide Line Keys and Softkeys "Do not Disturb" (DND) Key The IP phones have a feature you can enable ca lled "Do not Disturb (DND). The DND function allows you to turn "do not disturb" ON and OFF .
Model 9480i CT IP Phone User Guide 81 Line Keys and Softkeys Softkeys 2. Select from " Key 1 " through " Key 20 ". 3. In the " Ty p e " field, select Do Not Disturb to apply to the softkey . 4. Check (enable) or uncheck (disable) the st ates you want to apply to this softkey .
82 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Busy Lamp Field (BLF) Key The BLF feature on the IP phones allows a s pecif ic extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone.
Model 9480i CT IP Phone User Guide 83 Line Keys and Softkeys Configuring a BLF Key 1. Click Operation->Softkeys and XML . Softkeys 2. Select from " Key 1 " through " Key 20 ". 3. In the " Ty p e " field, select BLF to apply to the softkey .
84 Model 9480i CT IP Phone User Guide Line Keys and Softkeys BLF List Key (For use with the BroadSoft Broadworks Rel 13 or higher platform only). The BLFList feature on the IP phones is sp ecifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field fea t ure .
Model 9480i CT IP Phone User Guide 85 Line Keys and Softkeys Use the following procedure to set a key to function as "BLF List". 1. Click Operation->Softkeys and XML . Softkeys 2. Select from " Key 1 " through " Key 20 ".
86 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Automatic Call Distri bution (ACD) Key (for Sylantro Servers) The 9480i CT supports Automatic Call Distri bution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).
Model 9480i CT IP Phone User Guide 87 Line Keys and Softkeys Configuring an Automatic Call Distribution (ACD) Key Use the following procedure to co nfigure ACD on the 9480i CT IP Phon e. The procedure shows the softkey screens as an example. 1. Click Operation->Softkeys and XML .
88 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Using the ACD Feature on your IP Phone The ACD feature allows you to login to a phone queue in order to receiv e distributed calls on your IP phone. T o login to a phon e queue, you must preconfigure an ACD softkey on your IP Phone as described in the previous procedure.
Model 9480i CT IP Phone User Guide 89 Line Keys and Softkeys Using the ACD Key Use the following procedure to log into a phone queue from your IP phon e. 1. Check with your Administrator to veri fy the queue linked to your ACD Key . 2. Press the ACD Key on your IP phone.
90 Model 9480i CT IP Phone User Guide Line Keys and Softkeys 5. Y ou are logged into the queue and the following screen displays. 6. T o allow your phone to be available in the qu eue, press the A v ailable softkey .
Model 9480i CT IP Phone User Guide 91 Line Keys and Softkeys Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers) Aastra IP phones su pport the Di rected Call Pickup (DCP) and Gr oup Call Pickup (GCP) features. The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension.
92 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Configuring Directed Call Pickup (DCP) Key (for Sylantro Serve r s) Use the following procedure to configure Directed Call Pickup on the 94 80i CT IP Phone. The procedure shows the softkey screens as an example.
Model 9480i CT IP Phone User Guide 93 Line Keys and Softkeys Configuring Group Call Pickup (GCP) Key (for Sylantro Servers) Use the following procedure to co nfigure Group Call Pickup on the 9480i CT IP Ph on e. The procedure shows the softkey screens as an example.
94 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Using Directed Call Pickup/Group Call Pickup Use the following procedure for th e DCP/GCP feature on your p hone. Using Directed Call Pickup (DCP) 1. When the monitored extension receives a call, press the DCP Key to pick up the call.
Model 9480i CT IP Phone User Guide 95 Line Keys and Softkeys XML Key The 9480i CT IP p h one has a feature you can enable called " XML " (Extensible Markup Language). XML is a markup langu age much lik e HTML. Y our System Administrator can create customized XML menu services and load them to your IP phone.
96 Model 9480i CT IP Phone User Guide Line Keys and Softkeys The XML Application T itle is the label that displays beside the XML softkey on your phone. If you use the Services key to acce ss the XML features, the " XML Application T itle " is the label that displays on the Services Menu in the IP Phone UI.
Model 9480i CT IP Phone User Guide 97 Line Keys and Softkeys 5. In the " XML Application Ti tle " field, enter the title of the se rvi ce. This title appears in the Services Menu after pressing the Services key .
98 Model 9480i CT IP Phone User Guide Line Keys and Softkeys 7. In the " XML Application URI " field, enter the applicable URI(s). 8. In the " XML Application T itle " field, enter the title of t he serv ice. This title appears on t he phone’ s LCD after pressing the XML key .
Model 9480i CT IP Phone User Guide 99 Line Keys and Softkeys From an XML Softkey 1. Press the XML softkey on the 9480i CT phone. A " Custom Featur es " screen displays or the title you specified. 2. Use the 5 and 2 to scroll through the customized features.
100 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Flash Key Y ou can set a softkey to generate a flash event when it is pressed on the 9480i CT .
Model 9480i CT IP Phone User Guide 101 Line Keys and Softkeys S precode Key Y ou can set a key to automatically activate specific services of fe red by the server by setting a key to " sprecode ".
102 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Park/Pickup Keys The IP phone has a park and pickup call feature th at allows yo u to park a call and pickup a call when required. The IP phones support the Park/Pick up feature on the Asterisk, BroadW orks, Sylantro, and ININ PBX servers.
Model 9480i CT IP Phone User Guide 103 Line Keys and Softkeys On the IP phone UI, the stat ic configuration method displays the following: • When a call come s in, and you pickup the handset, the default lab el of " Park " displays on the Phone UI.
104 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Configuring Park /Pickup using S tatic Configuration Use the following procedure to configure the Park/Pickup call fea t ure using the static configuration method.. 1. Click Basic Settings->Prefer ences->General .
Model 9480i CT IP Phone User Guide 105 Line Keys and Softkeys Park/Pickup Key Configuration The programmable method of configuration crea tes park and pickup softkeys that yo u can configure on the 9480i CT phone.
106 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Configuring Park/Pickup using Key Con figuration Use the following procedure to configure the Park/ Pickup call feature using the softkey configuration method. Use the following procedure to con figure a Park/Pickup key on the 9480i CT IP Phone.
Model 9480i CT IP Phone User Guide 107 Line Keys and Softkeys 11 . In the " Line " field, select a line for which to apply the Pi ckup configu ration. 12. ICheck (enable) or uncheck (disable) the " Idle " and " Outgoin g " states to apply to this softkey .
Pickup a Parked Call 1. Pick up the handset on the phone. 2. Enter the extension number where the call wa s park ed . 3. Press the " Pickup " softkey .
Model 9480i CT IP Phone User Guide 109 Line Keys and Softkeys Last Call Return (lcr) Key (Sylantro Servers only) Using the Aastra W eb UI, you can configure the "L ast call return" (lcr) function on a softkey . This feature is for Sylantro servers only .
110 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Softkeys 2. Select from " Key 1 " through " Key 20 ". 3. In the " Ty p e " field, select Last Call Return . 4. In the " Line " field, select th e line you want to apply to this so ftkey .
Model 9480i CT IP Phone User Guide 111 Line Keys and Softkeys Call Forward Key Using the Aastra W eb UI, you can co nfigure the Call Forward (CFWD) fun ction on a softkey or programmable key .
112 Model 9480i CT IP Phone User Guide Line Keys and Softkeys BLF/Xfer The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines. The Xfer key allows a call to be transferred to other recipients blindly or consultatively .
Model 9480i CT IP Phone User Guide 113 Line Keys and Softkeys Configuring a BLF/Xfer Key 1. Click Operation->Softkeys and XML. Softkeys 2. Select from " Key 1 " through " Key 20 ". 3. In the " Ty p e " field, select BLF/Xfer .
114 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Speeddial/Xfer The Speeddial key allows a number to be dialed quickly by pressing one key configured for speeddialing. The Xfer key allows a call to be transferred to other reci pien ts blindly or consultatively .
Model 9480i CT IP Phone User Guide 115 Line Keys and Softkeys Configuring a S peeddial/Xfer Key 1. Click Operation->Softkeys and XML. Softkeys 2. Select from " Key 1 " through " Key 20 ". 3. In the " Ty p e " field, select Speeddial/Xfer .
116 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Speeddial/Conf The 9480i CT allows yo u to configure a softke y to be us ed as a speeddial conference key ( Speeddial/Conf key) while remaining in the current call. This ke y allows a user on a call to conference another pa rty at a pre-defined number wh ile remaining in the call.
Model 9480i CT IP Phone User Guide 117 Line Keys and Softkeys Softkeys 2. Select from " Key 1 " through " Key 20 ". 3. In the " Ty p e " field, select Speeddial/Conf . 4. In the “ Va l u e ” field, enter the speeddia l extension or the extensio n to add to the conference (for example, “ 5551212 ”).
118 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Services Key The 9480i CT has a “ Services” hard key on the front pa nel of the phone. However, you can use any softkey to configure a Services key .. The Services key accesses enhanced features and se rvices provided by third parties.
Model 9480i CT IP Phone User Guide 119 Line Keys and Softkeys Configuring a Services Key Use the following procedure to configure a Services softkey on the 9480i CT phone. . 1. Click Operation->Softkeys and XML . . Softkeys 2. Select from " Key 1 " through " Key 20 ".
120 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Directory Key On the 9480i CT , you can press the UP arrow na vigation key to enter the Directory List. Y ou can also configure a Directory key on any of the available softkeys, using th e Aastra W eb UI.
Model 9480i CT IP Phone User Guide 121 Line Keys and Softkeys Configuring a Directory Key Use the following procedure to configure a Directory softkey on the 9480 i CT phone . 1. Click Operation->Softkeys and XML . . Softkeys 2. Select from " Key 1 " through " Key 20 ".
122 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Callers List Key On the 9480i CT , you can press the DOWN arrow navigation key to enter t he Callers List. Y ou can also configure a Callers List key on any of the available softkeys, using the Aastra W eb UI.
Model 9480i CT IP Phone User Guide 123 Line Keys and Softkeys Configuring a Callers List Key Use the following procedure to configure a Ca llers List softkey on the 9480i CT phone. 1. Click Operation->Softkeys and XML. Softkeys 2. Select from " Key 1 " through " Key 20 ".
124 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Intercom Key The 9480i CT has an “ Inter com” hard key on the front panel of the phone.
Model 9480i CT IP Phone User Guide 125 Line Keys and Softkeys Configuring an Intercom Key Use the following procedure to con figure an Intercom softkey on the 9480i CT phone. 1. Click Operation->Softkeys and XML. Softkeys 2. Select from " Key 1 " through " Key 20 ".
126 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Phone Lock Key Y ou can configure a key on the IP Phone to use as a lock/unlock k e y . Y ou assign the function of the key as “ Phone Lock ”. Configuring a Phone Lock Key Use the following procedure to co nfig ure a Phone Lock key on the 9480i CT IP Phone.
Model 9480i CT IP Phone User Guide 127 Line Keys and Softkeys Using the Lock/Unlock Key on the IP Phon e After configuring a key as a lock/unloc k key , refer to the following procedur e to us e the key on the IP phone. Lock the Phone 1. Press the LOCK key .
128 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Paging Key (Sends the RTP Stream) Y ou can configure a Paging key on the phone t h at allows you to send a Real Time T ransport Protocol (R TP) stream to pre-configured multicast address(es) without in volving SIP signaling.
Model 9480i CT IP Phone User Guide 129 Line Keys and Softkeys 5. T o receive R TP steams for Group Paging, you must also configure the " Paging Listen Addresses " parameter at the path, Basic Settings->Pr efer ences->Gr oup Paging RTP Settings .
130 Model 9480i CT IP Phone User Guide Line Keys and Softkeys The phone opens a multicast R TP session and an outgoing OR incoming phone screen displays as follows. 2. Press the Drop key to end the multicast R TP session and return to the idle screen.
Model 9480i CT IP Phone User Guide 131 Line Keys and Softkeys None Key Y ou can set a key to force a blank entry on the IP phone display for a sp ecific key . Y ou do this by setting the key to " none ". The keys are added in order (from ke y 1 to key 20) after any hard-coded keys have been added.
132 Model 9480i CT IP Phone User Guide Line Keys and Softkeys Empty Key Y ou can set a softkey to force a blank entry on the IP phone display for a sp ecific softkey . Y o u do this by setting the softkey to " empty ". The softkeys are added in order (from softkey1 to softkey20) after any hard-coded ke ys have been ad ded.
Model 9480i CT IP Phone User Guide 133 Line Keys and Softkeys Deleting a Key Use the following procedure to delete a key function on the 9480i CT IP Phone. 1. Click Operation->Softkeys and XML . Softkeys 2. Select from " Key 1 " through " Key 20 ".
134 Model 9480i CT IP Phone User Guide Making Calls Making Calls This section describes ways to make calls on your 9480i CT ph one, using your handset, speakerphone or headset.
Model 9480i CT IP Phone User Guide 135 Making Calls Pre-dialing a Number Y ou can also make a call by pre-dialling a number . Pre-dialling lets you view a number before you dial. Us e the Backspace softkey to correct any errors. Using Handsfree S peakerphone The handsfree feature allows you to speak to someone without usin g the handset or headset.
136 Model 9480i CT IP Phone User Guide Making Calls Using a Headset The 9480i CT accepts headsets through the modular RJ22 jack on the back of the phone.
Model 9480i CT IP Phone User Guide 137 Making Calls Using Intercom On the 9480i CT , you can use the Icom hard key to automatically co nnect with a remote extension or answer an incoming intercom call. Using the Icom Key 1. Press the Icom key . 2. Enter the extension number of the pers on you wish to intercom or the BLF key for that extension.
138 Model 9480i CT IP Phone User Guide Making Calls For more information about the incoming Intercom features an d for procedures on setting these features, see “Incoming Intercom Call Feat ures” on page 245 .
Model 9480i CT IP Phone User Guide 139 Making Calls Redial • Press to dial the most recent number you dialed from the phone. • If you are off-hook and press the last number you called is called back. • If you are on-hoo k and press , a Re dial List displays.
140 Model 9480i CT IP Phone User Guide Making Calls Mute Y ou can use the Mute key to mute the handset, h eadset, or speakerphone. When you use the mute key on your phone, you canno t be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the Mute key LED is ON.
Model 9480i CT IP Phone User Guide 141 Receiving Calls Receiving Calls When a call is ringing at y ou r e x te n si o n , t he in bound callers extension and name display to the s cr e en . T he li n e/ c al l appearance light flashes quickly for the incoming call.
142 Model 9480i CT IP Phone User Guide Receiving Calls Sending an Incoming Call to V oicemail Y ou can send an incoming c all dir ectly to voicemail without answer ing the call. T o do this, press without pickin g up the h andset. If yo u're already on the phone your in coming call should go directly to voicemail.
Model 9480i CT IP Phone User Guide 143 Handling Calls Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold Y ou can plac e an active call on hold by pressing the Hold key .
144 Model 9480i CT IP Phone User Guide Handling Calls When on Hold T o let your caller know that they are still on hold, music plays soft ly (if this has been set up for your system). The call/lin e appearance light for the line you ar e on remains solid to indicate that you are still connected.
Model 9480i CT IP Phone User Guide 145 Handling Calls T ransferring Calls Blind T ransfer A blind transfer is when you transfer a call dir ectly to another extensio n without consulting with the person receiving the call. T o do this, simply co mplete the transfer imme diately after you have entered the number .
146 Model 9480i CT IP Phone User Guide Handling Calls Use the following procedure to transfer a call to another extension. Use the following illustration as a reference. T o transfer a call to another extension 1. Connect to Party 1 (if not al ready connected).
Model 9480i CT IP Phone User Guide 147 Handling Calls Conferencing Cal ls The 9480i CT IP p hone offers two methods of conferencing: • Local conferencing (default method). • Centralized conferencing (for Sylantro and Broads oft Servers) (Administrator must enable this method).
148 Model 9480i CT IP Phone User Guide Handling Calls Using Local Conferencing Use the following procedure to create a conf erence call using local conferencing. Use the following illustration as a reference. 1. When you begin a conference, you are the first party in the conference (Party 1).
Model 9480i CT IP Phone User Guide 149 Handling Calls Joining T wo Active Calls in a Single Conference 1. Begin with active calls on two di fferent lines (for exam ple, Line 1 and Line 2 have active calls). 2. Press the Line key for which you want to conferen ce th e two calls together (for example, Line 1).
150 Model 9480i CT IP Phone User Guide Handling Calls Using Centralized Conferencing Use the following procedure to create a conferen ce call using centralized conferencing. Use the following illustration as a reference. Setting Up a Conference and Adding Multi ple Parties (for Sylantro and Broadsoft Se rvers) 1.
Model 9480i CT IP Phone User Guide 151 Handling Calls 4. Press the Conf Key . A new line opens. 5. Enter the phone numbe r of Party 3. 6. W ait for Party 3 to answer . When Party 3 answer s, you can consult with them before adding them to the Conference 1.
152 Model 9480i CT IP Phone User Guide Handling Calls 5. Call Party 3 for Conference 2. 6. When Party 3 answers, press the Conf Key to join Parties 1 (which is yourself), Party 2, and Party 3 on Conference 2. Y ou now have two active conferences on two different lines.
Model 9480i CT IP Phone User Guide 153 Handling Calls Ending Calls T o end a call, you first need to connect or reconnect to the call if not already con nected ( f or ex a mp l e , i f your caller is on hold). Press or the line/call appearance button of the active call to end the call.
154 Model 9480i CT IP Phone User Guide Managing Calls Managing Calls The 9480i CT has several features that make it easi er to manage calls, and to keep track of your caller history , as well as your business and personal contacts.
Model 9480i CT IP Phone User Guide 155 Managing Calls 1. Press the UP arrow key or press a configured Directory softkey . The directory displays the number of entries in your list. If the Directory list is empty , " Dir ectory Empty /Use Save to add " displays.
156 Model 9480i CT IP Phone User Guide Managing Calls Add New Entries to the Directory List Y ou can store a maximum of 7 numbers assoc iated with a un ique name. Y ou can apply pre-defined labels to the entry wh ich include, Of fice, Home, Cell, and Pager , or create your own labels.
Model 9480i CT IP Phone User Guide 157 Managing Calls Adding Names, Numbers, Labels On Screen 1: • Y ou can add names using the abc softkey . • Y ou can add numbers (up to 7 numbers per name) using the numb ers on the phone’ s keypad. • Use the Backspace softkey when required.
158 Model 9480i CT IP Phone User Guide Managing Calls • Y ou can use the Dial softkey to automatically dial th e number in the Directory entry . • Y ou can use the Add Number softkey to add additional numbers to the current Directory entry (up to 7 numb ers per name).
Model 9480i CT IP Phone User Guide 159 Managing Calls Arranging Multiple Screens Y ou can use the Arrange softkey to move the number/labe l/line forward or backward between screens for the specified name. If there is a labe l assigned to the entry , the following screen displays after pressing the Arrange softkey.
160 Model 9480i CT IP Phone User Guide Managing Calls Delete Entries from the Directory List Y ou can delete entries from the Dire ctory List in the following ways: • Delete a single name or number and all associated numbe rs and labels.
Model 9480i CT IP Phone User Guide 161 Managing Calls T o delete all entries from the Directory List: 1. Press the Directory key . 2. At the “Directory List” top screen, press DeleteList .
162 Model 9480i CT IP Phone User Guide Managing Calls Saving from the Callers List Y ou can save a name, number , and/or label from the Callers List to the Di rectory List using the following procedure. Use the fo llowing illustration as a reference. 1.
Model 9480i CT IP Phone User Guide 163 Managing Calls Downloading the Directory List to Y our PC Y ou can download the Directory List to your PC via the Aastra W eb UI. The phone stores the dir ectorylist.csv file to your PC in comma- separated value (CSV) format.
164 Model 9480i CT IP Phone User Guide Managing Calls 4. Enter the location on you r computer where you want to download the Di rectory List and click SA VE . The dir ectorylist.csv file downloads to your computer . 5. Use a spreadsheet application to open and view the Directory List.
Model 9480i CT IP Phone User Guide 165 Managing Calls Callers List The Callers list is a stored log of your incoming calls. The 9480 i CT telephone stores information on up to 200 incoming calls in the Callers li st .
166 Model 9480i CT IP Phone User Guide Managing Calls Access the Callers List Use the following procedure to access the Callers List. Use th e following illustration as a reference On the 9480i CT , you can press the DOWN arrow navigation key to enter the Callers List .
Model 9480i CT IP Phone User Guide 167 Managing Calls Edit Entries in the Callers List Important: The Caller List does not save changes. Editin g in the Callers List is generally used if you plan to call the number and need to add a prefix.
168 Model 9480i CT IP Phone User Guide Managing Calls Delete Entries from the Callers List Y ou can delete individual items from the Callers List, or you can delete all items in the Callers List. Use the following procedure to de lete an individual item from the Callers List.
Model 9480i CT IP Phone User Guide 169 Managing Calls Download the Callers List to Y our PC Y ou can download the Callers List to y o ur PC for viewing using the Aastra W eb UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
170 Model 9480i CT IP Phone User Guide Managing Calls Account Configuration (DND and Call Forwarding) The 9480i CT has a feat ure that allows you to configure “Do Not Disturb” (DND) and “call forwarding” (CFWD) for multiple accounts on the phone.
Model 9480i CT IP Phone User Guide 171 Managing Calls The following describes the key b ehavior for each DND mode. • Account - DND key toggles the account in focus on the IP Phone UI, to ON or OFF if DND enabled for that account. • Phone - (default) DND key togg les all accounts on the phone to ON or OFF .
172 Model 9480i CT IP Phone User Guide Managing Calls Configuring DND Using the Aastra W eb UI . Use the following procedure to conf igure DND using the Aastra W eb UI. 1. Click Basic Settings->Prefer ences->General . 2. In the “ DND Key Mode ” field, select a “do not disturb” (DND) mode to use on the phone.
Model 9480i CT IP Phone User Guide 173 Managing Calls 4. Click Basic Settings->Account Configuration . 5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. 6. Click to save your changes. The ch anges takes a f fect immediately without a reboot.
174 Model 9480i CT IP Phone User Guide Managing Calls DND in Account Mode 1. W ith the account in focus on the IP Phone UI, press the DND key to toggle DND ON or OFF for the account. Use the RIGHT and LEFT arrow keys to scroll through each acc ount. 2.
Model 9480i CT IP Phone User Guide 175 Managing Calls DND in Custom Mode 1. Press the DND key on the phone. The screen displays a list of the accounts on the phone and allows you to enable/disable a specific acco unt or all accounts. Use the UP and DOWN arrow keys to scroll through the accounts.
176 Model 9480i CT IP Phone User Guide Managing Calls Call Forward Account-Based Configuration Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to a nother destination. On the 9480i CT , you can set Call Forw ard (CFWD) on the phone-side fo r a specific account or for all accounts on the phone.
Model 9480i CT IP Phone User Guide 177 Managing Calls The following table describes the key and M essage W aiting Indicator (MWI) LEDs when you enable CFWD on the IP Phone. Key LED Behavior for All Modes MWI LED Behavior for All Modes CFWD key LED RED if CFWD All, CFWD Busy , or CFWD No Answer is enabled for the account in focus.
178 Model 9480i CT IP Phone User Guide Managing Calls Configuring CFWD Using the Aas tra Web UI Use the following procedure to config ure CF WD using the Aastra W eb UI. 1. (optional) Click Operation->Softkeys and XML. Softkeys 2. Select from “ Key 1 ” through “ Key 20 ”.
Model 9480i CT IP Phone User Guide 179 Managing Calls 6. Click Basic Settings->Prefer ences->General . 7. In the “ Call Forward Key Mode ” field, select a call forward mode to use on the phone. V alid values are: Account, P hone, Custom. Default is Ac count .
180 Model 9480i CT IP Phone User Guide Managing Calls 9. Click Basic Settings->Account Configuration . The illustration above shows 3 accounts configured on the phone.
Model 9480i CT IP Phone User Guide 181 Managing Calls If using the “ Account ” mode or “ Custom ” mode, you can enter dif ferent phone numbers for each account. 12. For the " No Answer " state, i n the “ No. Rings ” field, enter the number of times that the account rings before forwarding the call to the spec ified number .
182 Model 9480i CT IP Phone User Guide Managing Calls Using CFWD via the IP Phone UI Once CFWD is enabled on your phone, you can access and change the configuration using the IP Phone UI or the Aastra W eb UI.
Model 9480i CT IP Phone User Guide 183 Managing Calls . In the above example, CFWD All is enabled as indicated by a check mark ( 3 ), CFWD Busy is enabled bu t no call forward ph one numb er is configured as indicated by a ! , and CFWD NoAns is disabled as indicated by an X .
184 Model 9480i CT IP Phone User Guide Managing Calls 4. For the CFWD No Answer state, press the CHANGE key for the mode yo u selected in step 2. This displays the Call Forward S tate screen. In the following example, the CFWD All state is ON. 5. Press the CHANGE key in the CFWD State screen.
Model 9480i CT IP Phone User Guide 185 Managing Calls 7. Use the DOWN arrow key to scroll to the “ No. Rings ” field. Press the CHANGE key to select the number of ri ngs to apply to the phone for call forwarding incoming call s. V alid values are 1 to 20.
186 Model 9480i CT IP Phone User Guide Managing Calls 11 . Select a state using the UP and DOWN arrow keys. Y ou can enable/disable a specifi c account on the phone with any or all of the following states. However , the configuration you set will apply to all accounts on the phone.
Model 9480i CT IP Phone User Guide 187 Managing Calls 12. In the CFWD No Answer state, press the CHANGE key for the mode you selected in step 2. This displays the Call Forward State screen. In the following example, the CFWD All state is ON. 13. Press the CHANGE key in the CFWD State screen.
188 Model 9480i CT IP Phone User Guide Managing Calls 17. Press DONE in the CFWD Mode Scr een to save all changes. CFWD in Custom Mode 1. Use the RIGHT and LEFT arrow keys to scroll through each account. In the above example, Screen name1, Sc reenname2, and Scre enname3, are three ac counts configured on the phone.
Model 9480i CT IP Phone User Guide 189 Managing Calls 3. Select an account using the UP and DOWN arrow keys. Y ou can also use the follo wing keys if required: • All Off Key - Disables CFWD for all accounts on the phone. • All On Key - Enables CFWD for all accounts on the phone.
190 Model 9480i CT IP Phone User Guide Managing Calls Y ou can also use the follo wing keys if required: • All Off Key - Disables all CFWD states for the selecte d account.
Model 9480i CT IP Phone User Guide 191 Managing Calls 9. Use the DOWN arrow key to scroll to the “ Number ” field. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards the call to the number you specify .
192 Model 9480i CT IP Phone User Guide Managing Calls Missed Calls Indicator The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone.
Model 9480i CT IP Phone User Guide 193 Managing Calls V oicemail The V oicemail feature on th e 9480i CT IP phone allows you to u se a line, configured with a phone number for dialing out, to co nnect to a voicemail server . For each assigned V oicemail number, there can be a minimum of 0 or a maximum of 1 V oicemail access phone number .
Cordless Handset The following sections describe the 9480i CT cord less handset keys an d key functions, and how they help you make an d manage your calls and caller information. Handset Keys The following illustration and table identify the keys on the ke y panel of your 9480i CT handset that you can use for handling calls.
Model 9480i CT IP Phone User Guide 195 Cordless Handset Handset Key Descriptions Reference For more information about the Handset Keys, see the section, “Using Handset Keys” on page 206 .
196 Model 9480i CT IP Phone User Guide Cordless Handset When in an idle state, pressing the Menu key  of the handset presents the following list of options. Once in the menu lis t the user can scroll up Ï and down  using the scrolling keys to see each option.
Model 9480i CT IP Phone User Guide 197 Accessing Options on the Cordless Handset Accessing Options on the Cordless Handset Pressing the  key accesses the Options List menu. This action results in displaying a Menu list header with brief list navigation instructions.
198 Model 9480i CT IP Phone User Guide Accessing Options on the Cordless Handset Language The prompt on 9480i CT handset ca n be personalized to English, French , Sp anish, Italian, or German language. A check mark beside the language indicates the currently sele cted language prompt.
Model 9480i CT IP Phone User Guide 199 Accessing Options on the Cordless Handset Custom Name Custom name allows the user to personalize the name/label for the cordless handset. In a multi-handset environment, this is an ideal option to personalize each handset to its user or extension number .
200 Model 9480i CT IP Phone User Guide Accessing Options on the Cordless Handset Handset Pairing/Unp airing All handsets must be paired to a 9480i CT base before they can be used . For more information on pairing and unpairing the handset, see “Pairing and Unpairing Cordless Handset to Base” on page 218 .
Model 9480i CT IP Phone User Guide 201 Accessing Options on the Cordless Handset Silent Alert The Silent Alert option activates an internal hardware vibrator instead of a regular ringer during an incoming call. By default, the Silent Alert is automatically set to Off.
202 Model 9480i CT IP Phone User Guide Accessing Options on the Cordless Handset Feature Keys on the Handset Y ou can program up to 15 feature keys on the 94 80i CT handset wi th spec ific functions using the Aastra W eb UI. In ad dtion, up to 9 lines are available for use from the hand set.
Model 9480i CT IP Phone User Guide 203 Accessing Options on the Cordless Handset Feature Key Programming Guidelines The following are guidelines to use when pr ogrammi ng the feature keys on the hands.
204 Model 9480i CT IP Phone User Guide Accessing Options on the Cordless Handset Programming Feature Keys Y ou can program up to 15 feature keys on the 9480 i CT IP phone using the Aastra W eb UI. Use the following procedure to prog ram the feature keys on yo ur 9480i CT Base Station and all paired handsets.
Model 9480i CT IP Phone User Guide 205 Accessing Options on the Cordless Handset Idle Mode During idle mode (i.e. no i ncoming call, no active ca ll, or no call on hold), the handset name, date & time, status messages, and status icons are present on the displa y .
206 Model 9480i CT IP Phone User Guide Accessing Options on the Cordless Handset St atus Messages Multifunction Handset LED Indicator The multifunction Handset LED provid es the following user feedback: Using Handset Keys UP Arrow Keys( { or } ) Y our 9480i CT cordless handset has two UP Arro w keys directly under the LCD display .
Model 9480i CT IP Phone User Guide 207 Accessing Options on the Cordless Handset Hold v Key • Press the hold key v while on a call to place the call on hold. While a call is on hold, and if there are no other active calls, the LED flashes at the hold ra te and the display presents the Call is on Hold prompt .
208 Model 9480i CT IP Phone User Guide Accessing Options on the Cordless Handset Menu List ( Â ) The Menu list allows access to intercom calling, and persona lization of handset including language, ring tone, vib rate, backlight an d silent alert. Please refer to the section “Accessing Options on the Cordless Handset” on page 197.
Model 9480i CT IP Phone User Guide 209 Accessing Options on the Cordless Handset V olume Control The volume key , located on the side of the hand set, controls both the receiver and ringer volu m e.
210 Model 9480i CT IP Phone User Guide Accessing Options on the Cordless Handset Editing Entries in the Directory Y ou can use specific keys on the Ha ndset to edit ea ch character in an entry in the Directory . The following paragraphs describe each key used for editing entries.
Model 9480i CT IP Phone User Guide 211 Accessing Options on the Cordless Handset Softkeys "123" —"abc"—"ABC" 1. Use the left soft key to toggle from numeric "123" editing mode to lower case text "abc" editing mode, to up per case text "ABC" editing mode.
212 Model 9480i CT IP Phone User Guide Accessing Options on the Cordless Handset 2. Press the Add key . 3. Enter the Number/Address info rmation. For more informa tion on entering characters/ numbers in the Directory , see “Editing Entries in the Directory” on page 210 .
Model 9480i CT IP Phone User Guide 213 Accessing Options on the Cordless Handset Once in the list, items are displa yed as shown in the next figu re. The above screen shows the ite m number , the name and number of the caller, and the time the call was received.
214 Model 9480i CT IP Phone User Guide Accessing Options on the Cordless Handset Deleting Entries from the Callers List 1. From the Options softkey of the Callers List, scroll to the Delete Item . 2. Press the Select softkey . Y ou are prompted to confirm the delete action by pressing the Delete softkey .
Model 9480i CT IP Phone User Guide 215 Making Calls from Cordless Handset Making Calls from Cordless Handset Pre-dialing a Number 1. Press the v key to obtain d ial tone and use the Keypad to dial th e number . Y ou can also make a call by pre-dialling a number .
216 Model 9480i CT IP Phone User Guide Making Calls from Cordless Handset "Public" and “Private” Feature Ke y A feature key is available in the feature list fo r the user to press, to toggle between the " Private " and " Public " modes for a call.
Model 9480i CT IP Phone User Guide 217 Making Calls from Cordless Handset Ending Calls • T o end a call, you first need to connect to the call, if not already connected, and press the N key . • Y ou can also place the ha ndset back on the chargi ng cradle to end the call.
218 Model 9480i CT IP Phone User Guide Pairing and Unpairing Cordless Handset to Base Pairing and Unp airing Cordless Handset to Base Pairing/Unp airing the Handset All handsets must be paired to a base station. Y ou must perform this from both the telephone base station and the cordless handset.
Model 9480i CT IP Phone User Guide 219 Pairing and Unpairing Cordless Handset to Base 3. Choose Pair and pre ss Select. The following displays on the handset. 4. On the Handset, press  . 5. Select Hset Pairing. Ensure the Handset being paired is within cl ose proximity to the base station.
220 Model 9480i CT IP Phone User Guide Pairing and Unpairing Cordless Handset to Base The following displays on the handset. Upon success or failure of pairing, one of th e following displays on the H.
Model 9480i CT IP Phone User Guide 221 Pairing and Unpairing Cordless Handset to Base Unp airing the Handset from the Base S tation Using the Ba se UI 1. On the base station, press ( Options ). 2. Select Prefer ences->Handset Pair ing. 3. Choose Remove and press Select.
222 Model 9480i CT IP Phone User Guide Pairing and Unpairing Cordless Handset to Base 4. Select Done . The following screen displa ys on the base station phone. Upon success or failure of unpairing, one of the following screens displays on the base station phone.
Model 9480i CT IP Phone User Guide 223 Pairing and Unpairing Cordless Handset to Base Unp airing the Handset from the Base S tation Using the Ha ndset UI 1. On the Handset, press  ( Menu ). 2. Select Hset pairing . Press the Remove softkey . Upon success or failure of unpairing, one of the following screens displays on the Handset.
224 Model 9480i CT IP Phone User Guide Pairing and Unpairing Cordless Handset to Base Failed Removal Attempt Removal failed T r y again Cancel Remov e.
Model 9480i CT IP Phone User Guide 225 Additional Features Additional Features This section describes additional features you can use on the 9480i CT phone. Star C o d e s All of the main call handling and extension manage ment features using star codes can be set on your phone b y your Administrator .
226 Model 9480i CT IP Phone User Guide Additional Features 1. Click Basic Settings->Prefer ences . 2. Go to the " General " section . 3. The “ Suppr ess DTMF Playback ” field is enabled by default. T o disable this field, uncheck the box.
Model 9480i CT IP Phone User Guide 227 Additional Features Display DTMF Digit s A feature on the 9480i CT ph one allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the ke ypad to dial, or when dialing from a softkey or expansio n m odule key .
228 Model 9480i CT IP Phone User Guide Additional Features 2. Enable the " Display DTMF Digits " fie ld by checking the check box. Disable this field by uncheckin g the box).
Model 9480i CT IP Phone User Guide 229 Additional Features Enable/Disable Call W aiting The call waiting feature notif ies the user on an activ e call, of a new incoming call. Y ou can disable the call waiting feature, so that the new incoming call is automatica lly rejected by the phone with a busy message.
230 Model 9480i CT IP Phone User Guide Additional Features 1. Click Basic Settings->Prefer ences->General. 2. The “ Call W aiting ” field is enabled by default.
Model 9480i CT IP Phone User Guide 231 Additional Features Play Call W aiting T one Y ou can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. Y ou can configure this feature using the Aastra W eb UI.
232 Model 9480i CT IP Phone User Guide Additional Features S tuttered Dial T one Y ou can enable or disable the playing of a stuttere d dial tone when there is a message waiting on the IP phone. Y ou can configure this feature using the Aastra W eb UI.
Model 9480i CT IP Phone User Guide 233 Additional Features XML Beep Support Using the Aastra W eb UI, you can enable or disable a beep to be audible when the phone receives an XML application using the " XML Beep Support " field a t the path Basic Settings->Pr eferences->General .
234 Model 9480i CT IP Phone User Guide Additional Features S t atus Scroll Delay Using the Aastra W eb UI, you can specify a scroll delay option that allows you to set the time delay , in seconds, between the scrolling of each status message on th e phone.
Model 9480i CT IP Phone User Guide 235 Additional Features Incoming Call Interrupt s Dialing The 9480i CT has a feat ure you can en able or disable called " Incoming Call Interrupts Dialing ".
236 Model 9480i CT IP Phone User Guide Additional Features Configuring "Incoming Call Interrupt s Dialing" Use the following procedures to confi gure " Incoming Cal l Interrupts Dialing " on the IP Phone. 1. Click Basic Settings->Prefer ences->General .
Model 9480i CT IP Phone User Guide 237 Additional Features Switch UI Focu s to Ringing Line Y ou can configure a feature on the 9480i CT that controls the behavior of the phone when it receives an incoming call whe n it is already in a connected call.
238 Model 9480i CT IP Phone User Guide Additional Features Preferred Line and Pref erred Line Timeout The 9480i CT has a feature called “preferred lin e” and “preferred line timeout”. If you enable the preferred line parameter on your ph one, after a call en ds (incomin g or out going), the display switches back to the preferred line.
Model 9480i CT IP Phone User Guide 239 Additional Features Configuring “Preferred Line” and “Preferred Line T imeout” Using the Aastra W eb UI Use the following procedure to configure the Pref erred Line and Preferred Line T imeout feature using the Aastra W eb UI.
240 Model 9480i CT IP Phone User Guide Additional Features Goodbye Key Cancels Incoming Calls The 9480i CT has a feat ure that allows you to configure the Goodbye k ey to drop a second incoming call or ignore incoming calls presented to the phone wh en you are on an active call.
Model 9480i CT IP Phone User Guide 241 Additional Features 2. The " Goodbye Key Cancels Incoming Call " field is enabled by defau lt. T o disable this field, uncheck the box.
242 Model 9480i CT IP Phone User Guide Additional Features UPnP Mapping Lines (for remote phones) Universal Plug and Play (UPnP) is a standard that uses Internet protocols to enable devices to be plugged into a network and automatical ly know about each other .
Model 9480i CT IP Phone User Guide 243 Additional Features 2. The " UPnP Mapping Lines " field is set to 0 by default. If required, change the setting to a specific line by selecting a line from the list.
244 Model 9480i CT IP Phone User Guide Additional Features Message W aiting Indi cator Y ou can configure the Message W aiting Indicator ( MWI) to illuminate for a specific line or for all lines. For example, if you configure the MWI LED on line 3 only , the LED illuminates if a voice mail is pending on line 3.
Model 9480i CT IP Phone User Guide 245 Additional Features Incoming Intercom Call Features Incoming Intercom By default, the IP phone allows incoming interc om calls to be automatic ally answered without having to set up an Icom key on your phone. The phone automati cally plays a warning tone when it receives an incoming in tercom call.
246 Model 9480i CT IP Phone User Guide Additional Features Auto-Answer/Play W arning T one The auto-answ er feature on the IP phone allows you to enable or disa ble automatic answering for an Intercom call. If “Auto-An swer” is enabled, the phone a uto matically answers an incoming intercom call.
Model 9480i CT IP Phone User Guide 247 Additional Features Configuring Incoming Intercom Settings Use the following procedure to configure inco ming intercom call settin gs on the IP phone. 1. Click Basic Settings->Pr efe rences->Incoming Intercom Settings .
248 Model 9480i CT IP Phone User Guide Additional Features Using Redial Key for “Last Number Redial” The IP phone has an enhanced redial user interface that allows a user to quickly redial the last number that was dialed out from the phone. Y ou can: • Press the REDIAL button twice to redial the last number dialed.
Model 9480i CT IP Phone User Guide 249 Additional Features Group RTP Paging (receives RTP stream s) Y ou can configure the phone to allow it to receive a Real T ime Transport Protocol (R TP) stream from pre-configured multicast address(es) without in volving SIP signaling.
250 Model 9480i CT IP Phone User Guide Additional Features Configuring Group RTP Paging Use the following procedure to configure R TP streaming on the receiving end for Paging applications using the Aastra W eb UI. 1. Click Basic Settings->Pr e fer ences->Group Paging R TP Settings .
Model 9480i CT IP Phone User Guide 251 Additional Features Use LLDP ELIN The 9480i CT IP P hone supports Link Layer Discovery Protocol for Media Endpoin t Devices (LLDP-MED), and Explicit Congestion Notifica tion (ECN) Emer gency Lo cation Identification Number (ELIN).
252 Model 9480i CT IP Phone User Guide Additional Features Shared Call Appearan ce (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are pr esented to multiple phones simultaneously . For example, it is the ability to assign the boss' extension to a button on the secretary's phone.
Model 9480i CT IP Phone User Guide 253 Additional Features Keys S tates and LED Behavior There are two call states on the phones that support SCA bridging: • Bridge-active - A bridged call is in progress • Bridge-held - The 3rd-party (i.e., non-SCA party) in the bridge is on hold.
254 Model 9480i CT IP Phone User Guide Additional Features Line key Phone Behavior Stat e Call Line Key Pressed Non-Call Line Key Pressed Idle N/A Attempt to seize the line Seized Hang up Ignore Progr.
Model 9480i CT IP Phone User Guide 255 Available Features Enabled by Administrators A vailable Features Enabled by Administrators There are features on your IP Phone that you can use ONL Y if an Administrator has enabled them on your phone. Those f eatures are described in this section.
256 Model 9480i CT IP Phone User Guide Available Features Enabled by Administrators Customizable Callers Li st Key and Services Key The 9480i CT IP P hone currently has a Callers List key and a Services key . Y our System Administrator can specify an XML URI that creates a cust om Callers List and Servic es application for you r phone.
Model 9480i CT IP Phone User Guide 257 Available Features Enabled by Administrators — Line 1: conference tog e ther extensions 2005, 2010, and 2020. — Line 2: conference tog e ther extensions 2005, 201 1 and 2021. • Disconnect from an active conference call wh ile allowing the other callers to remain connected.
258 Model 9480i CT IP Phone User Guide Available Features Enabled by Administrators Playing a W A V File On Y our Phone If enabled by your Administrator , the 9480i CT IP Phone can play a W A V file.
Model 9480i CT IP Phone User Guide 259 Available Features Enabled by Administrators Key Redirection Conference, T ransfer , Redial, Intercom Keys and V oicemail Option If enabled by your Administrator , the Conference, T ransfer , Redial, and Interc om keys, as well as the V oicemail option, can be redirected to XML scr ipts.
260 Model 9480i CT IP Phone User Guide Available Features Enabled by Administrators XML Applications and Off-Hook Interaction If enabled by your Administrator , the 9480i CT can be prevented from going int o the off-hook/ dialing state whe n the handset is off-hook and the call ends.
Model 9480i CT IP Phone User Guide 261 Available Features Enabled by Administrators “Hold” Feature Enhanceme nt (for Broadsoft Servers) The Hold feature allows you to pu t an active call on “hold,” then retrieve the cal l later . This enhancement is intended for IP phones operating with servers that support RFC3264 (for example, Broadsoft).
262 Model 9480i CT IP Phone User Guide Available Features Enabled by Administrators Diverting Calls from Y our Phone Y our Administrator can enable/disable a fea ture on your phone that allows incoming calls to be diverted to another phone if required.
Model 9480i CT IP Phone User Guide 263 Available Features Enabled by Administrators Display of Call Destination Information By default, your ph one displays call destination information if your phone is configured to forward calls to other destinations.
264 Model 9480i CT IP Phone User Guide Troubleshooting Solutions T roubleshooting Solutions Why is my display blank? Ensure that power is being prov ided to your phone.
Model 9480i CT IP Phone User Guide 265 Troubleshooting Solutions What are services, and how do I use them? Services on the IP phon e include: • XML Applications • Callers List • Directory List • V oicemail See the section, “Services Key” on page 1 18 more information about th e options available under "Services".
266 Model 9480i CT IP Phone User Guide Troubleshooting Solutions 1. Click Operation->User Password . 2. In the " Current Password " field, enter the current user password. 3. In the " New Password " field, enter the new user password.
Model 9480i CT IP Phone User Guide 267 Troubleshooting Solutions How do I rest art the IP phone? 1. Press the button on the phone to enter the Option List. 2. Use the 2 key to scroll down the list of options to Phone S tatus and press the 4 key to select.
268 Model 9480i CT IP Phone User Guide Troubleshooting Solutions How do I lock my phone? Y ou can lock your phone to prevent the phone fro m being used or configured. Y ou can lock the phone using any of the followin g: • At the path Options->Phone L ock on the IP Phone UI.
Model 9480i CT IP Phone User Guide 269 Troubleshooting Solutions Lock the Phone 2. In the " Lock the Phone? " field, click . The phone locks dynamically and displays the following message: " Phone is locked ". Unlock the Phone 3. Click Operation->Phone Lock .
270 Model 9480i CT IP Phone User Guide Troubleshooting Solutions.
Model 9480i CT IP Phone User Guide 269 Limited Warranty Limited W arranty Aastra T elecom warrants this product against de fects and malfunctions during a one (1) year period from the date of origina l purcha se.
270 Model 9480i CT IP Phone User Guide Limited Warranty Af ter Warranty Service Aastra T elecom offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra T e lecom product, at Aastra T elecom's option, for a fixed charge.
Model 9480i CT IP Phone User Guide A-1 Appendix A - Time Zone Codes Appendix A - T ime Zone Codes The following table iden tifies the time zone name and time zo ne code to us e on the IP phone.
A-2 Model 9480i CT IP Phone User Guide Appendix A - Time Zone Codes CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Y ukon CH-Zurich CK-Rarotonga CL-Santiag.
Model 9480i CT IP Phone User Guide A-3 Appendix A - Time Zone Codes KY -Cayman EST LC-S t Lucia LI-V a duz LT- V i l n i u s LU-Luxembourg L V -Riga AST CET EET CET EET MC-Monaco MD-Chisinau MK-Skopje.
A-4 Model 9480i CT IP Phone User Guide Appendix A - Time Zone Codes SE-S tockholm SG-Singapore SI-Ljubljana SK-Bratisla va SM-San Ma rino SR-Paramaribo SV -El Salvador CET SGT CET CET CET SRT CST TR-I.
Model 9480i CT IP Phone User Guide Index-1 Index Numerics 9480i CT cordless handset features 2 features 2 getting started 4 idle screen 8 installation and setup 3 keys and key descriptio ns 12 line se.
Index-2 Model 9480i CT IP Phone User Guide Index Index pre-dialing a number 21 5 programming feature keys 204 public/private ke y 216 Ring T one 198 silent alert 201 using headset with 215 using keys .
Model 9480i CT IP Phone User Guide Index-3 Index Index intercom, outgoing calls using 255 Intercom, using 137 Introduction 269 IP address, finding 23 , 265 IP address, finding on cordless handset 201 .
Index-4 Model 9480i CT IP Phone User Guide Index Index restarting the phone 55 ring tone on cordless handset 198 ring tone sets 28 ring tones 27 Ringer V olume 205 R TP paging, group 249 S services key , customizable 256 services, softkey for 118 softkeys 61 answer softkey for XML 257 as ACD 86 as BLF 82 as BLF List 84 as BLF/.
Model 9480i CT IP Phone User Guide Index-5 Index Index V Vi b r a t e 205 voicemail 142 , 193 volume control on cordless handset 209 vribrate on cordless handset 199 W warning tone, for Intercom 246 w.
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Aastra T elecom will not accept liability for any da mages and/or long distance charges, which result from unauthorized and/or unlawfu l use. While every effort has been made to ensure accuracy , Aastra T elecom will not be liable for technical or editorial errors or omissions contained with in this documentation.
An important point after buying a device Aastra 9480i (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Aastra 9480i yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Aastra 9480i - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Aastra 9480i you will learn all the available features of the product, as well as information on its operation. The information that you get Aastra 9480i will certainly help you make a decision on the purchase.
If you already are a holder of Aastra 9480i, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Aastra 9480i.
However, one of the most important roles played by the user manual is to help in solving problems with Aastra 9480i. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Aastra 9480i along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
