Instruction/ maintenance manual of the product NS-37D20SNA14 Insignia
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NS-37D20SNA14/LE-37MY83 Us e r G u i d e 37" LED T V Before using your new produc t, please read these instruct ions to prevent an y damage..
ii www.in signiap roducts .com Co n t e n t s CHILD SAFE TY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Important Safety Ins tructio ns . . . . . . . . . . . . . . . .
iii Contents www.in signiap roducts.co m Adjusting the pic ture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Adjusting the TV picture . . . . . . . . . . . . . . . . . . . . . . . . .
iv Contents www.in signiap roducts .com Using a USB flash drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Switching to USB mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 www.insig niaproduct s.com As y ou enjoy y our new produc t, keep these safety tips in mind The issue The home theater enter tainment experie nce is a growing trend , and larger T Vs are popular purchas es. Howev er , T V s are not alwa ys supported on the proper s tands or installed according to the manufacturer ’ s rec ommendations.
2 NS- 37D20 SNA 14/LE -37M Y83 www.insig niaproduct s.com Importan t Safety Inst ructions 1 Read these instr uctions . 2 Keep these instr uctions . 3 Heed all warn ings. 4 F ollo w all instru ctions. 5 Do not us e this ap paratus near water . 6 Clean o nly wit h dr y cl oth.
3 www.insig niaproduct s.com Safety c heck After compl eting any ser vice o r repair to t his de vice, ask the service t echnicia n to perform rout ine saf ety checks t o determ ine that your T V is in c orrect operatin g condi tion. Powe r s o ur ce Opera te yo ur T V only from the ty pe of pow er sourc e indicated on the ma rkin g labe l.
4 NS- 37D20 SNA 14/LE -37M Y83 www.insig niaproduct s.com Introd uc ti on Cong ratulat ions on y our purc hase of a high-quality Insignia product. Y our NS-37D 20SNA14/LE-37MY8 3 rep resents the sta te of the art in LED T V design and i s designe d for reliabl e and tr ouble-free p er forma nce.
5 www.insig niaproduct s.com 2 Align the stand column w ith the T V , the n secure t he stand c olumn t o the TV using two M 4 and two T 4 screw s. (A ll scr ews a re pr ovid ed.) 3 Align the T V stand with the sta nd column, th en secure the TV stand to the stand column with f our T4 scr ew s.
6 NS- 37D20 SNA 14/LE -37M Y83 www.insig niaproduct s.com Instal ling a wa ll-mo unt brack et T o attach your TV to a w all-mount brack et: 1 Car efully pl ace y our TV face- down on a cushion ed, c lean surface to pr otect the scr een fr om damage s and scratches.
7 Insignia 37" LED T V www.insig niaproduct s.com Insignia 37" LED T V TV c o m p o n e n t s Packag e cont ents •3 7 " L E D T V • Remote contro l and batt eries (2 AAA ) •S t a .
8 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Side # Item De scription /AUDIO O UT Connect headpho nes, an analog audio amplifier , a home theater system, or a sound bar to this jack. F or mo re inf ormation , see “ Usin g analog audio ” on page 30 .
9 Insignia 37" LED T V www.insig niaproduct s.com Back # Item Description L and R A UDIO Conn ect the audio f or a component video device to these jacks. For more informatio n, see “ Using com pon ent vid eo (b etter) ” on page 14 , 20 , or 23 .
10 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Remote control # Button Descr ip tio n (power) Pre ss to turn your TV on o r off (standby m ode). Wa rn i n g: When yo ur TV is off , pow e r still flo ws through it.
11 Insignia 37" LED T V www.insig niaproduct s.com W hat c o nnec tion should I use? Y our T V has sever al connection types for connec ti ng de vices to you r T V . F or the b est video qua lity , you should con nect a device to the be st available connec tion.
12 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com C onnecting a ca ble or sa te llite bo x Many cable or sa tellit e T V box es ha ve mor e than on e connection ty pe. T o get the best vide o, y ou shou ld use the best connec tion t ype available.
13 Insignia 37" LED T V www.insig niaproduct s.com Usi ng DVI (s ame as HDMI but requi res an audi o connection) T o connect a cable or sa tellite bo x using D VI: 1 Make sure t hat yo ur T V ’ s power c ord is un plugged and all conne cted equipment is turned o ff .
14 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Usi ng compone nt video ( better) T o connec t a c able or satell ite box usi ng compo nen t vide o: 1 Make sure t hat yo ur T V ’ s power c ord is un plugged and all conne cted equipment is turned o ff .
15 Insignia 37" LED T V www.insig niaproduct s.com Us ing co mposite video (good) T o connec t a c able or satelli te box usi ng compo site video: 1 Make sure t hat yo ur T V ’ s power c ord is un plugged and all conne cted equipment is turned o ff .
16 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Using coaxial (go od) T o connect a cable or sa tellite bo x using coaxial: 1 Make sure t hat yo ur T V ’ s power c ord is un plugged and all conne cted equipment is turned o ff .
17 Insignia 37" LED T V www.insig niaproduct s.com C onnecting an ante nna o r cable T V (no bo x) T o connect an antenna or cable TV (no box): 1 Make sure t hat yo ur T V ’ s power c ord is un plugged and all conne cted equipment is turned o ff .
18 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com C onnecting a D VD or Blu -ra y pla y er Many DVD or Blu- ray pla yer s have more than one c onnection type . T o get the best video , you should use t he best conne ction type a vailab le.
19 Insignia 37" LED T V www.insig niaproduct s.com Usi ng DVI (s ame as HDMI but requi res an audi o connection) T o connect a DVD or Blu -ray pla yer u sing DVI: 1 Make sure th at your TV ’ s power cor d is unplugg ed and the DVD o r Blu-ray pla yer is turned off .
20 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Usi ng compone nt video ( better) T o connect a DVD or Blu-r ay pla yer us ing component vide o: 1 Make sure th at your TV ’ s power cor d is unplugg ed and the DVD o r Blu-ray pla yer is turned off .
21 Insignia 37" LED T V www.insig niaproduct s.com Us ing co mposite video (good) T o connect a DVD or Blu-r ay pla yer us ing composite video: 1 Make sure th at your TV ’ s power cor d is unplugg ed and the DVD o r Blu-ray pla yer is turned off .
22 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com C onnecting a gam e c onso le Usin g HD MI ( be st ) T o connect a game console u sing HDMI: 1 Make sure t hat yo ur T V ’ s power cord i s unplugged and the game consol e is turned off .
23 Insignia 37" LED T V www.insig niaproduct s.com Usi ng compone nt video ( better) T o connect a game console u sing component video: 1 Make sure t hat yo ur T V ’ s power cord i s unplugged and the game consol e is turned off .
24 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Us ing co mposite video (good) T o connect a game console u sing composite vid eo: 1 Make sure t hat yo ur T V ’ s power cord i s unplugged and the game consol e is turned off .
25 Insignia 37" LED T V www.insig niaproduct s.com C onnecting a c o mp ute r Usin g HD MI ( be st ) T o connect a computer using HDMI: 1 Make sure t hat yo ur T V ’ s power c ord is unplugged and the comp uter is t urned off .
26 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Usi ng DVI (s ame as HDMI but requi res an audi o connection) T o connect a computer using DVI: 1 Make sure t hat yo ur T V ’ s power c ord is unplugged and the comp uter is t urned off .
27 Insignia 37" LED T V www.insig niaproduct s.com C onnecting a US B flash dr iv e T o connect a USB flash driv e: 1 Plug a USB fl ash drive into the USB port on the side o f your T V . 2 If your T V is turned on wh en you connect the USB flash dr ive, press S or T to select Ye s in t he message that appears.
28 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com C onnecting head phon es When y ou con nect headphon es, the T V speakers a re mut ed. T o connect headphones: 1 Connect the headphon es to the /A UDIO OUT jack on the si de of y our T V .
29 Insignia 37" LED T V www.insig niaproduct s.com C onnecting a basic h ome th ea ter sy stem Using digit al audi o T o connect a basic home thea ter sy stem using digit al audio: 1 Make sure that yo ur T V ’ s power cor d is unplugged and the home theater sy stem is turned off .
30 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Usi ng analog audio When y ou connect a home theat er system to the /A UDIO OUT j ack, the T V speakers are mute d.
31 Insignia 37" LED T V www.insig niaproduct s.com C onnecting a hom e theat er sy stem with m ultip le dev ice s The c onnections y ou make de pend on the video and a udio jacks a vailable on your devices . Refe r to the documentatio n that came wi th your devices for connecti on information.
32 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com C onnecting po w er T o connect the pow er: • Plug the AC power cord into a power outlet. Cauti on • Y our T V should only be oper ated fr om the power source indica ted on the labe l.
33 Insignia 37" LED T V www.insig niaproduct s.com U si ng th e remote control Instal ling re mote cont rol ba tte ries T o install remot e control batteries: 1 Whil e pressin g the r elease latch on the back of the rem ote contro l, lift the ba tter y compar tm ent cover off the re mote co ntrol.
34 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Tu r n i n g o n y o u r T V f o r t h e first time The first time you turn on your T V , the S etup Wizard opens .
35 Insignia 37" LED T V www.insig niaproduct s.com 13 Pr ess S or T to highli ght A ntenna , Cabl e , o r Satellite Bo x , then press EN TER . A If you sele ct Ant enna , your T V scans for availab le cha nne ls. The sca n may t ake several minutes.
36 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com C If you sele ct Satel lite Box , a message asks how you co nnected th e satell ite bo x to you r T V: •S e l e c t HDM I , Component , or A V , then press ENTER if you connect ed a sat ellite box to your T V using one of these ca bles.
37 Insignia 37" LED T V www.insig niaproduct s.com On-screen menu o verview PIC TURE menu (T V mode) AU D I O m e n u ( T V m o d e ) CHAN NELS men u ( T V mo de) SETTINGS menu (T V mode) PHOT OS menu (USB mo de) Navig ating the menus Notes • Depending on t he sign al source selec ted, you may see diff erent options on your screen.
38 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Selecting a channel T o select a channel: • Pr ess CH or CH to go to the nex t or previous channel on the memoriz ed channel l ist.
39 Insignia 37" LED T V www.insig niaproduct s.com • Tin t —Adjusts the col or balan ce of th e pictur e. Use this co ntrol to mak e sk in tones loo k mo re natural. • Sharpness —A djusts the col or detail of image s. If you s et this control too h igh, da rk images m ay appear with li ght or wh ite edg es.
40 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Setting th e powe r on picture mode Y ou can set the pictur e mode your TV uses when you turn it on. T o set the pow er on picture mode: 1 Pr ess MENU . The on-scr een menu op ens.
41 Insignia 37" LED T V www.insig niaproduct s.com • MT S/SAP —(Anal og chan ne ls only ) Se lec ts th e audio mode. Y ou c an select: • Mono —Select th is option if ther e is noise or stat ic on weak ster eo broadcasts. • Stere o —Select this opti on for pro grams br oadcast in ster eo .
42 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Play ing TV audio only Y ou can turn off the pic ture on your TV an d listen to the prog ram au dio onl y . T o play TV audio only: 1 Pr ess MENU . The on-scr een menu op ens.
43 Insignia 37" LED T V www.insig niaproduct s.com B If y ou s ele ct Cable , a message asks if you have a cable box: •S e l e c t No , then press ENTER if no cab le box is connected . Y our T V scans for availab le cha nne ls. The sca n may t ake several minutes.
44 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Hiding ch annels Y ou can hide channels in the cha nnel list. When you press CH or CH , your TV skips the hidden channels. Y ou c an still tune to a hidden c hannel by pre ssing the number buttons fo r the channel .
45 Insignia 37" LED T V www.insig niaproduct s.com Ad ding o r changi ng a ch annel l abel If a channel is no t already labeled, you can label the channe l to m ake it e asier to identi fy . Y ou can also relabel a channel that is already labe led.
46 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Au tomati cally adjust ing the aspect ra tio Aut o As pe c t R at io automatic ally changes how the picture looks on t he screen (aspect r atio) b ased on the T V progra m you are v iew ing.
47 Insignia 37" LED T V www.insig niaproduct s.com Lock i ng cont rol butt ons When t he butto n lock is t urned On , th e bu ttons o n the side of your TV are locked , and you can only oper ate your TV using the remote co ntro l. T o lock control but tons: 1 Pr ess MENU .
48 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Sett ing pa rental control levels Y ou can set pa rental controls for the U .S. and Ca nad a. U.S. r ating levels Some of t he age-based T V P aren tal Guideli nes ratings also hav e content- based ratings.
49 Insignia 37" LED T V www.insig niaproduct s.com 5 Pr ess S or T to highli ght US A Par ental L ocks , then press ENTER . ( T o set Canadi an rati ngs, select Canadian P aren tal Locks .) USA P arental L ocks Canadian P aren tal Locks 6 Pr ess W or X to high light: • Movie Ratings or TV R at in g s for USA ratings.
50 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com 6 Pr ess S T W or X to selec t the program and cont ent types you wa nt to b lock, then pr ess ENTE R .
51 Insignia 37" LED T V www.insig niaproduct s.com Sel ec ting t he analo g clo sed capt ioni ng mo de Analog channels usu ally ha ve one or more closed captioning modes. The C C1 mode usually displays a text ve rsion of the T V prog ram audio in a small banner .
52 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com C usto mizing di gital close d captionin g setting s T o customize digit al closed captioning styles: 1 Pr ess MENU . The on-scr een menu op ens. 2 Pr ess W or X to high light SET TINGS , then press T or ENTER .
53 Insignia 37" LED T V www.insig niaproduct s.com A djusting time sett ings When you set up you r T V for the first time , the clock was set up . If you move your TV to a diffe rent time zone , you need t o reset th e clock t o the correct time.
54 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Setting th e sleep timer Y ou can specify the amount of time befo re your TV automa ticall y tur ns of f . T o set the sleep timer: 1 Pr ess MENU . The on-scr een menu op ens.
55 Insignia 37" LED T V www.insig niaproduct s.com Labeling an in put sour ce Y ou can a dd a la bel to an inp ut sou rce to ma ke it easier t o iden tify . T o label an input source: 1 Pr ess MENU . The on-scr een menu op ens. 2 Pr ess W or X to high light SET TINGS , then press T or ENTER .
56 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Us i n g I N l i n k INlink let s you c ontrol H DMI CEC-compatible devices connec ted to the HDMI jacks o n your T V u s i n g t h e re m o t e c o n t r o l t h a t c a m e w i t h y o u r T V .
57 Insignia 37" LED T V www.insig niaproduct s.com T urning T V Auto P ow er On on or off T V A uto P ow er On aut omatica lly tu rns on your T V when an HDMI CEC d evice is tur ned on, if the device has this feature . T o turn TV Auto P ow er On on or off: 1 Pr ess MENU .
58 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Displa ying a list of INlink-com pati ble (HDMI CEC) devi ces Y ou can displa y a list of H DMI CEC devic es that ar e connec te d to your T V . T o display a list of INl ink-compatible (HDMI CEC) devi ces: 1 Pr ess MENU .
59 Insignia 37" LED T V www.insig niaproduct s.com Opening an INlink-comp atible devic e ’ s root menu Y ou can open an INlink -compatibl e device ’ s root menu , then use your T V ’ s re mote c ontr ol to c ontr ol the device, i f the devic e has this fea ture.
60 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Browsing p hot os T o browse photos: 1 Swit ch t o U SB m o de. S ee “ Switchin g to U SB mode ” o n pag e 59 . Th e PHOT OS me nu ope ns. 2 Pr ess S or T to highli ght Br owse Photos , then press ENTER .
61 Insignia 37" LED T V www.insig niaproduct s.com V iewi ng fav orite photos After you cr eated your fa vori te phot o list, y ou can brow se amon g your fa vorit e photos qu ickly . T o view fav orite photos: 1 Swit ch t o U SB m o de. S ee “ Switchin g to U SB mode ” o n pag e 59 .
62 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com C usto mizing sli deshow setting s Y ou can cust omize th e slideshow set tings , includi ng Repeat , Shuffle , Speed , and Tr a n s i t i o n . T o customize slideshow settings: 1 Swit ch t o U SB m o de.
63 Insignia 37" LED T V www.insig niaproduct s.com Tr o u b l e s h o o t i n g Restorin g sett ings to the de faults When you restore default settings, all the settings you hav e customized (includi ng parental controls) are reset. T o restore setti ngs to t he de faul ts: 1 Pr ess MENU .
64 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com V ideo and audio Problem Solution Pictur e does not fill t he scre en. Ther e are bla ck bars ar ound the pictur e. • Change t he aspect r atio. An incr easing a mount of digital T V and movies ar e presen ted in wide scr een (1 6:9).
65 Insignia 37" LED T V www.insig niaproduct s.com Only sn ow (noi se) appea rs on the screen. • T r y another channel. The station may be exper ien cing prob lems. • Make sure that t he antenna or cable T V is conn ecte d correc tly and secur ely .
66 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Remote control Good pictur e, but no sound. • Incr ease th e volu me. • Make sure that t he sound is not muted. • Mak e sure that you do not have headphon es conne c ted .
67 Insignia 37" LED T V www.insig niaproduct s.com Gener al Problem Solution No pow er . • Make sure that the power cord is correctl y connec ted to your TV and a pow er outle t. • Unplug the pow er cor d, wa it 60 seconds, then plug the cord back in and turn on your T V .
68 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com INlin k ( CEC -comp atible) devi ce Problem Solution My T V is not displayi ng the vid eo from the connect ed CEC device . • Make sur e that the HDMI cab le is c onnected secure ly to yo ur T V and the device .
69 Insignia 37" LED T V www.insig niaproduct s.com My T V does not turn on wh en I turn on my device . • Make sure that the INlink fe ature i s turned on. See “ T urning INlink on or off ” on page 56 . • Make sure that TV A ut o P ow e r On is se t to On on th e INlink menu.
70 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Specifica tions Spec ificat ions ar e subj ect to cha nge witho ut noti ce. Basic Model: LE-37MY83 Dimensions and weight Screen Disp lay r eso lut ions Tu n e r Inputs Outputs Audio Pow er Miscellaneous Without stand 33.
71 Insignia 37" LED T V www.insig niaproduct s.com P ro gra mming univ ersal re mot e cont ro l s Y ou can opera te y our Insignia TV with a new or exist ing u niver sal rem ote control. T o progra m a un iversa l rem ote con trol: 1 See the t able in “ Common univer sal remo te control codes ” for common c odes.
72 NS- 37D 20SNA 14/ LE-3 7MY8 3 In sig nia 3 7" L ED TV www.insig niaproduct s.com Leg al n o t i ce s FC C Statement This dev ice complies with Part 15 o f the FCC Rules.
73 Insignia 37" LED T V www.insig niaproduct s.com One -year li mited warranty - Insig nia T elev ision s Definitions : Insignia Products ("Insi gnia") warrants to you, the o riginal pu.
ww w .insigni aproducts.co m (877) 467-428 9 Dist ribut ed b y Bes t Buy Pur chasi ng , LL C 7601 P enn A venue South, Richfield, MN 55423-3645 USA © 2013 BBY Solutions, Inc. All righ ts rese r ved . INSIGNIA is a tradema rk of BBY Solutions , Inc. Regis ter ed in some c ountries .
An important point after buying a device Insignia NS-37D20SNA14 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Insignia NS-37D20SNA14 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Insignia NS-37D20SNA14 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Insignia NS-37D20SNA14 you will learn all the available features of the product, as well as information on its operation. The information that you get Insignia NS-37D20SNA14 will certainly help you make a decision on the purchase.
If you already are a holder of Insignia NS-37D20SNA14, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Insignia NS-37D20SNA14.
However, one of the most important roles played by the user manual is to help in solving problems with Insignia NS-37D20SNA14. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Insignia NS-37D20SNA14 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
