Instruction/ maintenance manual of the product X41 IBM
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T hinkP a d ® X4 1 Ta b l e t S e rvi c e an d T r o u b l es h o o ting Gu i d e.
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T hinkP a d ® X4 1 Ta b l e t S e rvi ce an d T r o ub l es h o o tin g Gu i d e.
Note Before using this information and the pr oduct it supports, be sure to read the general information under “Important safety information” on page v, Appendix A, “W ireless r elated information,” on page 45, Appendix B, “W arranty information,” on page 47, and Appendix D, “Notices,” on page 75.
Contents Important safety information . . . . . .v Conditions that requir e immediate action . .v General safety guidelines . . . . . . . .v i Service . . . . . . . . . . . . .v i Power cords and power adapters . . . . vii Extension cords and r elated devices .
iv ThinkPad ® X41 T ablet Service and T roubleshooting Guide.
Important safety information Note Please read important safety information first. This information can help you safely use your ThinkPad computer . Follow and retain all information included with your ThinkPad computer .
Or , they might indicate a potential safety issue. However , do not take risks or attempt to diagnose the situation yourself. Frequently inspect your computer and its components for damage or wear or signs of danger . If you have any question about the condition of a component, do not use the product.
Note: Some parts can be upgraded or replaced by the customer . These parts are r eferred to as Customer Replaceable Units, or CRUs. Lenovo expressly identifies CRUs as such, and pr ovides documentation with instructions when it is appr opriate for customers to replace those parts.
Always connect power cords and signal cables in the corr ect order and ensur e that all power cord connectors ar e securely and completely plugged into receptacles. Do not use any power adapter that shows corrosion at the ac input pins and/or shows signs of overheating (such as deformed plastic) at the ac input or anywhere on the power adapter .
mobile products such as ThinkPad notebook PCs utilize a r echargeable battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with appr oved parts.
Always turn off and unplug the computer befor e opening the cover . If possible, avoid operating your computer within 2 feet of high-traffic ar eas. If you must operate your computer in or near a high-traffic ar ea, you should inspect and, if necessary , clean your computer more frequently .
T ur n ev erything OFF . T ur n ev erything OFF . First, attach all cables to devices . First, remov e the power cord from the outlet. Attach the signal cables to receptacles. Remov e signal cables from receptacles. Attach the power cord to an outlet.
DANGER Reduce the risk of fire and electric shock by always following basic safety precautions, including the following: v Do not use your computer in or near water . v During electrical storms: – Do not use your computer with the telephone cable connection.
DANGER If the backup battery is incorrectly replaced, there is danger of explosion. The lithium battery contains lithium and can explode if it is not properly handled or disposed of.
DANGER To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as: v Never install telephone wiring during an electrical storm. v Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
DANGER Class 1 laser products ar e not considered hazar dous. The design of the laser system and the optical storage drive ensures that ther e is no exposure to laser radiation above a Class 1 level during normal operation, user maintenance, or servicing.
DANGER Safety Notice for users in Australia Don’t connect phone line while using tablet mode. Save these instructions. xvi ThinkPad ® X41 T ablet Service and T roubleshooting Guide.
Important notice for users Important regulatory notice for users Information about hard disk capacity The ThinkPad X41 T ablet computer complies with the radio frequency and safety standards of any country or region in which it has been appr oved for wireless use.
xviii ThinkPad ® X41 T ablet Service and T roubleshooting Guide.
Finding information with the Access IBM button Access IBM The blue Access IBM button can help you in many situations when your computer is working normally , and even when it is not. At your desktop, press the Access IBM button to open ThinkV antage ™ Productivity Center .
and rewind the video clip. Note: If a bootable device is attached to the computer , and the boot priority of that device is higher than IDE HDD, the computer boots from that device.
Chapter 1. Overview of your new ThinkPad computer Y our ThinkPad at a glance . . . . . . .2 Features . . . . . . . . . . . . . .4 Specifications . . . . . . . . . . . .5 Caring for your ThinkPad computer . . . .6 © Lenovo 2005. Portions © IBM Corp. 2005.
Y our ThinkPad at a glance Front view P ower button Computer display System-status indicators Modem connector Ethernet connector USB connector T rackP oint Access IBM button Security k eyhole Infrared.
Rear view P ow ered USB 2.0 connector Monitor connector P ow er jack T ablet Digitizer P en Y our ThinkPad at a glance Chapter 1. Overview of your new ThinkPad computer 3.
Features Processor v Intel ® Pentium ® M processor Memory v PC2-4200 double data rate II (DDR2) synchr onous dynamic random access memory (DRAM) Storage device v 1.
Specifications Size v W idth: 274 mm (10.8 in.) v Depth: – 246 mm (9.7 in.) with 4 Cell battery pack installed – 269 mm (10.6 in.) with 8 Cell battery pack installed v Height: 29 mm – 32 mm (1.
Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer .
v Use a quality carrying case that pr ovides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v A void inserting diskettes at an angle and attaching multiple or loose diskette labels, as these can lodge in the drive.
Only this pen is designed for use with the ThinkPad X41 T ablet computer . Any other pen might stick in the penholder or cause other problems. v The T ablet Digitizer Pen is not waterproof.
– Mini-PCI Car d – Communication Daughter Car d Cleaning the cover of your computer Occasionally clean your computer as follows: 1. Pr epare a mixture of a gentle kitchen-use deter gent (one that does not contain abrasive powder or strong chemicals such as acid or alkaline).
5. W ipe the display again; do not let any liquid drip into the computer . 6. Be sur e to dry the display before closing it. Care for the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly: v Scratching the surface of the r eader with a hard, pointed object.
Chapter 2. Solving computer problems Diagnosing problems . . . . . . . . .1 2 T roubleshooting . . . . . . . . . . .1 2 Error messages . . . . . . . . . .1 2 Errors without messages . . . . . . .1 7 A password pr oblem . . . . . . . .1 9 A power switch problem .
Diagnosing problems If you have a problem with your computer , you can test it by using PC-Doctor for W indows. To run PC-Doctor for W indows, do as follows: 1. Click Start . 2. Move the pointer to All Programs and then to PC-Doctor for W indows . 3. Click PC-Doctor .
Message Solution 0177: Bad SVP data, stop POST task. Checksum of the supervisor password in the EEPROM is not correct. Checksum of the supervisor password in the EEPROM is not corr ect. The system board should be r eplaced. Have the computer serviced.
Message Solution 0200: Hard disk err or The hard disk is not working. Make sure that the har d disk drive is attached firmly . Run the BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu.
Message Solution 0280: Previous boot incomplete Y our computer was previously unable to complete the boot process. T urn the computer off; then turn it on to start the BIOS Setup Utility . V erify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10.
Message Solution 1810: Hard disk partition layout error A problem in r ecognizing the layout of the partition on the hard disk has halted computer startup.
Message Solution Operating system not found. V erify the following: v The hard disk drive is correctly installed. v A startable diskette is in the diskette drive If you still see the same error message, check the boot sequence, using the BIOS Setup Utility .
v The ac adapter is connected to the computer and the power cor d is plugged into a working electrical outlet. v The computer power is on. (T urn on the power switch again for confirmation.) If these items are pr operly set, and the screen r emains blank, have the computer serviced.
A password problem Problem: I forgot my passwor d. Solution: If you forgot your power -on password, you must take your computer to a Lenovo authorized servicer or marketing repr esentative to have the password canceled.
Problem: A number appears when you type a letter . Solution The numeric lock function is on. To disable it, press and hold Shift; then press NumLk. Problem: All or some of the keys on the external numeric keypad do not work. Solution: Make sure that the external numeric keypad is corr ectly connected to the computer .
Solution: Make sure that the T rackPoint is set to Automatic in the ThinkPad Configuration Program. Then detach the mouse or the pointing device, and try using the T rackPoint. If the T rackPoint works, the error might be due to the mouse or the pointing device.
v The operating temperatur e is within the acceptable range. Refer to “Specifications” on page 5. If these items are corr ect, have the computer serviced. Problem: The critical low-battery error message is displayed, and the computer immediately turns off.
Problem: Y our computer does not enter standby or hibernation mode. Solution: Check whether any option has been selected that would disable your computer from entering standby or hibernation mode.
v If you ar e using one of the communication PC Cards. To enter hibernation mode, stop the communication program, and then r emove the PC Card or disable the PC Car d slot. Click the Safely Remove Hardware icon in the taskbar . v If the hibernation mode is not enabled.
5. Make sur e ″ Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family ″ is shown in the adapter information window . 6. Click the Properties button. Check the ″ Device status ″ box and make sure the device is working pr operly . If not, click the T roubleshooter button.
Problem: The operating time for a fully charged battery is short. Solution: Discharge and r echarge the battery . If your battery’s operating time is still short, use a new battery . Problem: The computer does not operate with a fully charged battery .
To open Rescue and Recovery , do the following: 1. T urn off your PC, then turn it on again. 2. W atch the screen car efully while your PC starts. When “T o interrupt normal startup, press the blue Access IBM button” message is displayed at the lower left of the screen, pr ess the blue Access IBM button.
W arranty Status enables you to see when your warranty expires, the terms of service for your computer , or a list of replacement parts. Help provides information about the various pages in the Rescue and Recovery workspace. Restart closes the Rescue and Recovery workspace, and resumes the startup sequence that was interrupted.
Also make sure that the device fr om which the computer starts is enabled. In the startup menu in the BIOS Setup Utility , make sure that the device is included in the ″ Boot priority order ″ list. If it is included in the ″ Excluded from boot or der ″ list, it is disabled.
If an error message appears while you ar e using the application program, refer to the manuals supplied with the application. On some models, the following application programs may not run correctly . Download the latest version from the We b site listed below: v ThinkPad 2.
5. Click Ye s . The computer restarts, and BIOS Setup Utility screen appears. If you have set a supervisor password, the BIOS Setup Utility menu appears after you enter the password.
Notes: 1. If the optical drive is not attached to your ThinkPad computer during recovery , DVD software and CD-r ecording software will not be installed. To ensure that they will be installed correctly , attach your ThinkPad computer to the X4 Dock and install the optical drive in the Ultrabay Slim before performing a r ecovery operation.
Attention Handling a hard disk drive v Do not dr op the drive or subject it to physical shocks. Put the drive on a material, such as soft cloth, that absorbs the physical shock. v Do not apply pr essure to the cover of the drive. v Do not touch the connector .
6. Open the computer display; then stand the computer on its side and remove the har d disk drive by pulling the cover away from the computer . 7. Detach the cover fr om the hard disk drive. 8. Attach the cover to a new har d disk drive. 9. Insert the har d disk drive and its cover into the hard disk drive bay; then firmly install them.
Replacing the battery 1. T urn of f the computer , or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer . Note: If you are using a PC Car d or Secure Digital Car d, the computer might not be able to enter hibernation mode.
5. Align the fr ont of a fully charged spare battery with the fr ont side of the battery space in the computer; then gently push the battery into the space. 6. Slide the battery lock to the lock position. 7. T urn the computer over again. Connect the ac adapter and the cables to the computer .
4. Attach the snap-on bracket to the Extended Life Battery as shown in the drawing below . 5. Align the guides of the Extended Life Battery with the holes of the computer . 6. Gently push the battery into place until you hear a click. The battery is attached to the docking connector of the computer .
7. Slide the latch as the arr ow shows. 8. T urn the computer over again. Connect the ac adapter and the cables to the computer . To remove the battery from the computer , do the following: 1.
5. Push the eject latch of the battery 1 until the battery lifts up; then remove it 2 . Using the Extended Life Battery Chapter 2. Solving computer problems 39.
Using the Extended Life Battery 40 ThinkPad ® X41 T ablet Service and T roubleshooting Guide.
Chapter 3. Getting help and service Getting help and service . . . . . . . .4 2 Getting help on the We b . . . . . . . .4 2 Calling the Customer Support Center . . .4 2 Getting help around the world . . . . . .4 4 © Lenovo 2005. Portions © IBM Corp.
Getting help and service If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you.
The following items are not cover ed: v Replacement or use of parts not manufactur ed for or by Lenovo or nonwarranted parts Note: All warranted parts contain a 7-character identification in the forma.
Getting help around the world If you travel with your computer or relocate it to a country wher e your ThinkPad machine type is sold, your computer might be eligible for International W arranty Service, which automatically entitles you to obtain warranty service throughout the warranty period.
Appendix A. Wireless related information Wireless interoperability W ireless LAN Mini-PCI Adapter is designed to be interoperable with any wireless LAN pr oduct that is based on Direct Sequence Spr ead Spectrum (DSSS) and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology , and is compliant to: v The IEEE 802.
Because W ireless LAN Mini-PCI Adapter and Bluetooth Daughter Card operates within the guidelines found in radio frequency safety standar ds and recommendations, Lenovo believes the integrated wir eless cards ar e safe for use by consumers.
Appendix B. W arranty information Lenovo Statement of Limited W arranty LSOL W-00 05/2005 Part 1 - General T erms This Statement of Limited Warranty includes Part 1 - General T erms, Part 2 - Country-unique T erms, and Part 3 - Warranty Information. The terms of Part 2 replace or modify those of Part 1.
What this W arranty Does not Cover This warranty does not cover the following: v any softwar e programs, whether pre-loaded or shipped with the Machine, or installed subsequently; v failur e resulting.
If your problem can be r esolved with a Customer Replaceable Unit (“CRU”) (e.g., keyboard, mouse, speaker , memory , hard disk drive), your Service Provider will ship the CRU to you for you to install.
other service locations around the world), and (c) ensur e that such processing complies with any laws applicable to such Personal Data. Limitation of Liability Lenovo is responsible for loss of, or d.
and Lenovo’s rights, duties, and obligations arising from, or r elating in any manner to, the subject matter of this Statement of Limited W arranty , without regar d to conflict of law principles.
MEXICO Jurisdiction: The following is added after the first sentence: Any litigation arising from this Statement of Limited W arranty will be settled exclusively by the Federal Courts of Mexico City , Federal District.
UNITED ST A TES Governing Law: The following replaces "laws of the country in which you acquir ed the Machine" in the first sentence: laws of the State of New Y ork.
Other vacancies shall be filled by the respective nominating party . Proceedings shall continue from the stage they wer e at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed arbitrator shall be the sole arbitrator , provided that the arbitrator was validly and properly appointed.
W arranty shall be finally settled by arbitration which shall be held in Metro Manila, Philippines in accordance with the laws of the Philippines then in effect. The arbitration awar d shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law .
If you purchase a Machine in one of the W estern European countries, as defined above, you may obtain warranty service for that Machine in any of those countries from a Service Pr ovider , provided the Machine has been announced and made available by Lenovo in the country in which you wish to obtain service.
Jurisdiction: The following exceptions are added to this section: 1) In Austria the choice of jurisdiction for all disputes arising out of this Statement of Limited W arranty and relating thereto, inc.
termination or nullity will be finally settled under the Rules of Arbitration and Conciliation of the International Arbitral Center of the Federal Economic Chamber in V ienna (V ienna Rules) by three arbitrators appointed in accordance with these r ules.
1. Lenovo’s liability for any damages and losses that may arise as a consequence of the fulfillment of its obligations under or in connection with this Statement of Limited W arranty or due to any o.
THE FOLLOWING TERMS APPL Y TO THE COUNTR Y SPECIFIED: AUSTRIA The provisions of this Statement of Limited W arranty replace any applicable statutory warranties.
In such instances, regar dless of the basis on which you are entitled to claim damages from Lenovo, Lenovo is liable for no mor e than: (items 1 and 2 unchanged).
Except as expressly pr ovided in these terms and conditions, all statutory conditions, including all warranties implied, but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are her eby excluded.
involving nonperformance by Lenovo in respect of the subject matter of this Statement of W arranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from Lenovo.
Part 3 - W arranty Information This Part 3 provides information r egarding the warranty applicable to your Machine, including the warranty period and type of warranty service Lenovo provides. W arranty Period The warranty period may vary by country or region and is specified in the table below .
Machine T ype Country or Region of Purchase W arranty period T ypes of W arranty Service 1869 US Parts and Labor - 3 years Battery pack and T ablet Digitizer Pen - 1 year 6 1 Note: Y our ThinkPad X41 T ablet computer is shipped with five replacement tips for the X41 T ablet Digitizer Pen.
Yo u will disconnect the failing Machine for collection arranged by your Service Provider . A shipping container will be provided to you for you to return your Machine to a designated service center . A courier will pick up your Machine and deliver it to the designated service center .
Country or Region T elephone Number Africa Africa: +44 (0)1475 555 055 South Africa: +27 11 3028888 and 08001 10756 Central Africa: Contact the nearest IBM Business Partner Argentina 0800-666-001 1 (S.
Country or Region T elephone Number El Salvador 250-5696 (Spanish) Estonia +386-61-1796-699 Finland 09-459-6960 (30 day up and running support) +358-800-1-4260 (W arranty service and support) (Finnish.
Country or Region T elephone Number Japan Desktop: T oll free: 0120-887-870 For International: +81-46-266-4724 ThinkPad: T oll free: 0120-887-874 For International: +81-46-266-4724 Both of the above numbers will be answered with a Japanese language voice prompt.
Country or Region T elephone Number Russian Federation +7-095-940-2000 (Russian) Singapore 1800-3172-888 (English, Bahasa Melayu) Slovakia +421-2-4954-1217 Slovenia +386-1-4796-699 Spain 91-714-7983 9.
is not responsible for the information in such softwar e programs and/or any additional software pr ograms installed by you or installed after purchase of the product. Services not chargeable to the guarantee shall be char ged to the final user , prior an authorization.
Appendix C. Customer replacement units (CRUs) Customer replaceable units (CRUs) For your ThinkPad computer , the following parts are designated Customer Replaceable Unit (CRU) parts. Listed below are the CRUs and the documentation wher e removal/r eplacement instructions are located.
v The Online Har dware Maintenance Manual and Online V ideos available on the Support We b site http://www .lenovo.com/think/support/site.wss/document.do? lndocid=part-video v The Customer Support Center . For the telephone number of the Support Center for your country or region, see “W orldwide telephone list” on page 67.
Appendix D. Notices Notices Lenovo may not offer the pr oducts, services, or features discussed in this document in all countries. Consult your local Lenovo repr esentative for information on the products and services curr ently available in your area.
indemnity under the intellectual property rights of Lenovo or thir d parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The r esult obtained in other operating environments may vary .
However , there is no guarantee the interfer ence will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determin.
Standard EN 55022. The limits for Class B equipment wer e derived for typical residential envir onments to provide r easonable protection against interference with licensed communication devices.
service, or marketing, and follow that person’s instructions. Yo u can also see the instructions at www .ibm.com/jp/pc/recycle/battery If you use a ThinkPad computer at home and need to dispose of a battery pack, you must comply with local ordinances and r egulations.
terms of this Offer and the IPLA. For further information r egarding the IBM IPLA, visit http://www .ibm.com/software/sla/sladb.nsf. These programs ar e not for resale. Proof of Entitlement: The proof of pur chase for your qualifying ThinkPad computer , as well as this Offer document, should be r etained as your proof of entitlement.
eFulfillment Solution Center 750 Chai Chee Road #03-10/14, T echnopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an order , contact: Smartsuiteapac@modusmedia.
82 ThinkPad ® X41 T ablet Service and T roubleshooting Guide.
Index A A startup problem 26 B battery Extended Life Battery 36 problems 25 replacing 35 BIOS Setup Utility 30 C carrying the computer 6 cleaning the computer 10 computer screen 24 configuration setup.
84 ThinkPad ® X41 T ablet Service and T roubleshooting Guide.
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Part Number: 39T9259 Printed in China (1P) P/N: 39T9259.
An important point after buying a device IBM X41 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought IBM X41 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data IBM X41 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, IBM X41 you will learn all the available features of the product, as well as information on its operation. The information that you get IBM X41 will certainly help you make a decision on the purchase.
If you already are a holder of IBM X41, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime IBM X41.
However, one of the most important roles played by the user manual is to help in solving problems with IBM X41. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device IBM X41 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
