Instruction/ maintenance manual of the product 8682 IBM
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IBM xSeries 350 T ype 8682 Hardware Maintenance Manual E Rs e rv e r .
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IBM xSeries 350 T ype 8682 Hardware Maintenance Manual ER s e r v e r .
: Note: Before using this information and the product it supports, be sure to read the general information under “Notices” on page 160 Sixth Edition (September 2003) INTERNA TIONAL BUSINESS MACHIN.
About this manual This manual contains diagnostic information, a Symptom-to-FRU index, service information, error codes, error messages, and configuration information for the IBM ® Eserv er ™ xSeries ™ 350 T ype 8682 server . Important: This manual is intended for trained servicers who are familiar with IBM xSeries products.
iv IBM xSeries 350 T ype 8682: Hardware Maintenance Manual.
Contents About this manual ....................... i i i Important safety information .................... i i i Online support ......................... i i i General checkout ........................ 1 Checkout procedure ....................... 2 General information .
Using the SCSISelect utility program ................. 3 9 Starting the SCSISelect utility program ............... 3 9 Choices available from the SCSISelect menu ............. 4 0 Installing options ....................... 4 1 Expanded view of the xSeries 350 .
Advanced System Management ports ............... 8 7 Cabling the server ........................ 8 8 FRU information (service only) .................. 8 9 LED switch card ........................ 8 9 Four-fan housing ........................ 9 0 Dual fan mount assembly with cable .
viii IBM xSeries 350 T ype 8682: Hardware Maintenance Manual.
General checkout The server diagnostic programs are stored in upgradable read-only memory (ROM) on the system board. These programs are the primary method of testing the major components of the server.
Checkout procedure 1. IS THE SYSTEM P ART OF A CLUSTER? YES. Schedule maintenance with the customer . Shut down all systems related to the cluster . Run storage test. NO. Go to step 2. 2. IF THE SYSTEM IS NOT P ART OF A CLUSTER: v Power-off the computer and all external devices.
General information The IBM xSeries 350 server is a high-performance server with the capability of microprocessor upgrade to a symmetric multiprocessing (SMP) server .
v Size (4 U) – Height: 178 mm (7 in.) (4 U) – Depth: 71 1.2 mm (28 in.) – Width: 482.6 mm (19 in.) – Weight: 34.9 kg (77 lb.) to 50.4 kg (1 1 1 lb.
Server features The unique design of the server takes advantage of advancements in symmetric multiprocessing (SMP), data storage, and memory management. The server combines: v Impressive performance using an innovative approach to SMP The server supports up to four Pentium III Xeon processors.
provides full-duplex (FDX) capability , which enables simultaneous transmission and reception of data on the Ethernet local area network (LAN). v Redundant network-interface card (NIC) The addition of an optional, redundant network-interface card (NIC) provides a failover capability to a redundant Ethernet connection.
v Hot-swap hard disk drives v Active PCI (hot-plug) adapter slots v Information and diagnostic LED panels v Menu-driven setup, system configuration, SCSISelect configuration, and diagnostic programs v.
Start the server Use the following procedure to start the server . 1. T urn on all external devices, such as the monitor . Note: After you plug the power cord into an outlet, wait 20 seconds before pressing the power control button. During this time, the system-management processor is initializing and the power control button does not respond.
Controls and indicators 1 Power-control button: Press this button to manually turn on or off the server . 2 Reset button: Press this button to reset the server and run the power-on self-test (POST). 3 Hard-disk drive activity light: Each hot-swap drive has a hard–disk drive activity light.
are nonredundant or some other noncritical event has occurred. Check the diagnostic LED panel for more information (see “Diagnostic panel LEDs” on page 18). 5 System error light: This amber light is on when a system error occurs. A light on the diagnostics LED panel will also be on to further isolate the error .
Diagnostics This section provides basic troubleshooting information to help you resolve some common problems that might occur with the server . If you cannot locate and correct the problem using the information in this section, refer to “Symptom-to-FRU index” on page 97 for more information.
POST beep codes POST generates beep codes to indicate successful completion or the detection of a problem. v One beep indicates the successful completion of POST .
T echConnect CD Action Can’t start T echConnect ® CD. Be sure you’re starting the CD on a system with Microsoft ® Windows ® installed. Can’t view publications from T echConnect CD, or text is unreadable. Be sure you have the Adobe reader installed (available from the T echConnect CD).
T ext messages The diagnostic text message format is as follows: Function Name: Result (test specific string) where: Function Name is the name of the function being tested when the error occurred. This corresponds to the function code (ff f) given in the previous list.
Notes: a. If the server stops during testing and you cannot continue, restart the server and try running the diagnostic programs again. b. The keyboard and mouse (pointing device) tests assume that a keyboard and mouse are attached to the server .
Light path diagnostics The server has LEDs to help you identify problems with some server components. These LEDs are part of the light path diagnostics built into the server . By following the path you can quickly identify the type of system error that occurred.
The following table describes the ac and dc power LEDs. AC power LED DC power LED Description and action On On The power supply is on and operating correctly . On Off There is a dc power problem. Possible causes: 1. The server is not turned on (the power LED is blinking on the front of the server).
Diagnostic panel LEDs The following illustration shows the LEDs on the diagnostics panel inside the server . See T able 1 on page 19 for information on identifying problems using these LEDs.
Notes: 1. The server does not support replaceable voltage regulator modules (VRMs). 2. The server supports a maximum of three PCI buses. 3. The server supports a maximum of three power supplies. Light Path Diagnostics Y ou can use the light path diagnostics built into the server to quickly identify the type of system error that occurred.
T able 1. Light Path Diagnostics (continued) LED on Cause Over Spec The server is drawing more power than the power supplies are rated for . (See “Diagnostic panel error LEDs” on page 101) T emp The system temperature has exceeded the maximum rating.
4. Insert the BIOS flash diskette into the diskette drive. 5. Restart the server . 6. The system begins the power-on self-test (POST). Select 1 – Update POST/BIOS from the menu that contains various flash (update) options. 7. When you are asked if you would like to move the current POST/BIOS image to the backup ROM location, type N .
2. Follow any special handling and installation instructions supplied with the battery . 3. T urn off the server and all attached devices and disconnect all external cables and power cords (see “Safety information” on page 127); then remove the top cover .
T emperature checkout Proper cooling of the system is important for proper operation and system reliability . For a typical eServer , you should make sure: v Each of the drive bays has either a drive .
The network cable must be securely attached at all connections. If the cable is attached but the problem persists, try a different cable. If you set the Ethernet controller to operate at 100 Mbps, you must use Category 5 cabling.
T able 2. Ethernet troubleshooting chart (continued) Ethernet controller problem Suggested Action Ethernet Link Status light does not light. Check the following: v Make sure that the hub is turned on. v Check all connections at the Ethernet controller and the hub.
T able 3. Novell NetWare or IntraNetWare ODI driver messages for the Ethernet controller PCNTNW-NW -026 The MSM is unable to parse a required custom keyword. Explanation: The user entered an incorrect parameter keyword. Action: Reload the driver using the correct keyword.
T able 3. Novell NetWare or IntraNetWare ODI driver messages for the Ethernet controller (continued) PCNTNW-NW -079 The Multiple Link Interface Driver (MLID) did not initialize MSMTx Free Count. Explanation: The MSMTx Free Count is not initialized correctly .
Network driver interface specification 2.01 (OS/2) driver messages This section provides explanations of the error messages for the NDIS 2.01 (OS/2) drivers, and suggested actions to resolve each problem. T able 4. NDIS 2.01 (OS/2) driver messages for the Ethernet controller PCNTND-1 Unable to open the Protocol Manager .
T able 4. NDIS 2.01 (OS/2) driver messages for the Ethernet controller (continued) PCNTND-23 W ARNING: PCNET IRQ found = xx Explanation: The interrupt request (IRQ) setting ( xx ) in the PROTOCOL.INI file does not match the hardware IRQ setting. Action: Remove the IRQ setting from the PROTOCOL.
UNIX messages This section provides descriptions of the Ethernet error messages for the SCO UNIX LLI driver , and suggested actions to resolve each problem. T able 6. UNIX LLI driver messages for the Ethernet controller pnt0-2 PCI search specified, PCI device not found! Explanation: The driver cannot locate the Ethernet controller on the PCI bus.
T able 6. UNIX LLI driver messages for the Ethernet controller (continued) pnt0-19 IRQ found for PCnet hardware does not match space.c (or pnt.conf)! Explanation: This is a warning message referring to the interrupt request (IRQ) that the SunSoft Solaris driver found in the system.
32 IBM xSeries 350 T ype 8682: Hardware Maintenance Manual.
Configuring the server In addition to the ServerGuide CDs, you can use the following configuration programs to customize your server hardware: v Configuration/Setup Utility The Configuration/Setup Utility program is part of the basic input/output system ( BIOS ) code that comes with the server .
Choices available from the Configuration/Setup main menu From the Configuration/Setup Utility main menu, you can select settings that you want to change.
This choice also allows you to enable or disable the integrated SCSI, video, and Ethernet controllers. – The default setting is Enable for all the controllers. If you select Disable, the system will not configure the disabled device and the operating system will not see the device.
The server uses a startup sequence to determine the device from which the operating system loads. For example, you can define a startup sequence that checks for a startable diskette in the diskette drive, then checks the hard disk drive in bay 1, and then checks a network adapter .
Select this choice to enable or disable the microprocessor cache. In addition, you can define the microprocessor cache type as write-back (WB) or write-through (WT). Selecting write-back mode will provide the maximum system performance. – Memory Settings Select this choice to manually enable a bank of memory .
Power-on password After you set a power-on password, you can enable the unattended-start mode. This locks the keyboard and mouse, but allows the server to start the operating system. The keyboard and mouse remain locked until you enter the correct password.
The following table provides a summary of the password features. T able 8. Power-on and administrator password features T ype of password Results Power-on password v Enter the password to complete the system startup. v All choices are available on the Configuration/Setup Utility main menu.
5. Follow the instructions on the screen to change the settings of the selected items; then, press Enter . Choices available from the SCSISelect menu The following choices appear on the SCSISelect Utility menu: v Configure/View Host Adapter Settings Select this choice to view or change the SCSI controller settings.
Installing options This chapter provides instructions to help you add options to the server . Expanded view of the xSeries 350 88 T erminator card Microprocessor Hot-sw ap dr ive tra y assembly Filler.
Component locations This section provides illustrations of the system board, Diagnostic LED panel, memory board, and Advanced System Management Interconnect board component locations. System board component locations The following illustrations detail certain locations on the system board.
System board cable connectors: The following illustration shows the location of the cable connectors on the system board. P ower signal (J16) Diagnostic panel (J18) IDE (J21) 120 MM fan (J30) 120 MM f.
System board jumpers: The following illustration shows the location of the flash ROM page swap jumper (J14) and power-on password override jumper (J15) on the system board. Jumper J14 is located at the top of the jumper block, and jumper J15 is located immediately below jumper J14.
The following illustration shows the location of the microprocessor speed (core-frequency-selection) jumper block on the system board. The jumpers on this block are in the following order , from top to bottom: J13, J27, J28, and J29. See “Installing a microprocessor kit” on page 66 for the jumper speed settings.
System board LED locations The following illustration shows the location of the lights on the system board. Note: The illustrations in this document might differ slightly from your hardware.
Diagnostic panel LEDs The following illustration shows the location of the LEDs on the diagnostic panel. The diagnostic panel LEDs are visible through a special cutout area located to the left of the cover-release latch on the top cover .
Memory board component locations The following illustration shows the location of the dual inline memory module (DIMM) connectors and error LEDs on the memory board. Notes: 1. The illustrations in this document might differ slightly from your hardware.
Advanced System Management Interconnect board component locations The following illustration shows the connectors and lights for the Advanced System Management Interconnect board. Notes: 1. The illustrations in this document might differ slightly from your hardware.
Before you begin Before you begin to install options in the server , read the following information: v Become familiar with the safety and handling guidelines provided in “Safety information” on p.
v Remove items from your shirt pocket (such as pens or pencils) that could fall into the server as you lean over it. v Avoid dropping any metallic objects, such as paper clips, hair pins, or screws, into the server . Handling static-sensitive devices Static electricity , though harmless to you, can seriously damage server components or options.
T o Connect T o Disconnect 1. T urn everything OFF . 2. First, attach all cables to devices. 3. Attach signal cables to connectors. 4. Attach power cords to outlet. 5. T urn device ON. 1. T urn everything OFF . 2. First, remove power cords from outlet.
Removing the server top cover and bezel Review the information in “Before you begin” on page 50 The following illustration shows how to remove the top cover and bezel from the server . Note: The illustrations in this document might differ slightly from your hardware.
W orking with adapters The following illustration shows the location of the Active ™ PCI adapter expansion slots on the system board. Notes: 1. The illustrations in this document might differ slightly from your hardware. 2. Active PCI slots are also called hot-plug PCI slots.
Attention: Do not remove a hot-plug PCI adapter before performing the operating-system-defined procedure for disabling the Active PCI (hot-plug) slot that contains the adapter . Failure to do so might cause your system to lock up. Refer to your operating-system documentation.
c. Press on the rear of the adapter retention assembly and lift the adapter retention cover . Attention: Expansion-slot covers must be installed on all empty slots. This maintains the electromagnetic emissions characteristics of the system and ensures proper cooling of system components.
T o cable the ServeRAID adapter: 1. T urn off the server . 2. Remove all adapters from the Active PCI adapter slots. 3. Remove the plastic dividers between the PCI adapter slots. 4. Press the fan assembly release latches on both sides of the fan assembly; then, remove the fan assembly from the server .
Attention: When you route the SCSI cable, observe the following: v Do not block the ventilated space in front of the fan assembly . v Do not place the SCSI cable fold on top of the fan assembly . v Do not route the SCSI cable over the memory board assembly .
Installing internal drives If you add different types of drives, the system can read multiple types of media and store more data. Several types of drives are available, such as: v Diskette v Hard disk v CD-ROM v DVD-ROM v T ape Note: The server supports external tape drives; however , the server does not support internal tape drives.
v The server supports three standard and three optional 1-inch (26 mm) slim-high, 3.5-inch, hot-swap hard disk drives in the hot-swap bays. The standard hot-swap bays are bays 1 through 3 (from bottom to top). The optional hot-swap bays are bays 4 through 6 (from bottom to top).
The following illustration shows the rear connectors on the hot-swap-drive backplane before the repeater card is installed, as viewed from the rear of the server .
Installing a hot-swap hard disk drive The following illustration shows how to install a hot-swap hard disk drive. Note: Y ou do not have to turn off the server to install hot-swap drives in these bays. Filler panel Drive tra y assembly Drive tr ay handle (in open position) T o install a drive in a hot-swap bay: 1.
Installing memory-module kits The illustrations in this document might differ slightly from your hardware. Adding memory to the server is an easy way to make programs run faster . Y ou can increase the amount of memory in the server by installing memory-module options.
Note: The illustrations in this document might differ slightly from your hardware. Memor y s lot 1 Memor y s lot 5 Memor y s lot 9 Memor y s lot 13 Error LE D s Error LE D s Before you begin: v Review “Before you begin” on page 50 v Read the documentation that comes with your option.
b. Place the memory board assembly on a static-protective surface, such as the static-protective package in which an option comes. 3. Locate the DIMM connectors on the memory board. Determine the DIMM connectors into which you will install the DIMMs. (See the notes at the beginning of this procedure.
Installing a microprocessor kit The server comes with one microprocessor installed on the system board. The server supports up to four microprocessors. If you install at least one additional microprocessor , the server can operate as a symmetric multiprocessing (SMP) server .
The following illustration is a simplified layout of the microprocessor connector locations and other microprocessor-related components on the system board.
T o install an additional microprocessor: Attention: When you handle Electrostatic Discharge-Sensitive devices (ESD), take precautions to avoid damage from static electricity . For details on handling these devices, refer to the following Web site and search for ESD: http://www .
Changing jumper positions Jumpers located on the system board help you to customize the way the server operates. The server system board contains two-pin and three-pin jumper blocks. In some cases, groups of jumpers might combine to define a function.
Installing a hot-swap power supply The following illustration shows how to install a hot-swap power supply . Note: The illustrations in this document might differ slightly from your hardware. Filler panel P ower supply handle P ower supply DC power light AC po wer light T o install an additional power supply: 1.
CAUTION: If you install a strain-relief bracket option over the end of the power cord that is connected to the device, you must connect the other end of the power cord to an easily accessible power source.
The following illustration shows the rear connectors on the SCSI repeater card after the repeater card is installed, as viewed from the rear of the server .
Note: If you connected these optional hot-swap hard disk drives to the optional hot-swap backplane, then the optional hot-swap backplane sets the SCSI IDs for the optional hot-swap backplane and the hot-swap hard disk drives. See “Setting SCSI IDs” on page 80 for additional information.
Completing the installation T o complete the installation, you must reinstall the top cover , reinstall the bezel, reconnect all cables that you disconnected, and, for certain options, run the Configuration/Setup Utility program. Follow the instructions in this section.
Note: If necessary , refer to “Input/output ports” on page 76 for connector locations. T o install the bezel: 1. Insert the two tabs on the bottom of the bezel into the matching holes on the server chassis. 2. Push the top of the bezel toward the server until the two tabs at the top of the bezel snap into place.
Input/output ports This section provides information about the input/output (I/O) ports on the rear of the server . These ports include the following: v One parallel port v One video port v One keyboa.
4. Select the parallel port; then, use the arrow keys to advance through the settings available. Note: When you configure the parallel port as bidirectional, use an IEEE 1284-compliant cable. The maximum length of the cable must not exceed 3 meters (9.
Note: If you install a PCI video adapter , the server BIOS will automatically disable the integrated video controller . The following table shows the pin-number assignments for the 15-pin analog video connector on the rear of the server . 1 5 11 15 T able 14.
T able 15. Keyboard connector pin-number assignments Pin I/O Signal 1 I/O Data 2 N/A Reserved 3 N/A Ground 4 N/A +5 V dc 5 I/O Keyboard clock 6 N/A Reserved Auxiliary-device (pointing device) port The system board has one auxiliary-device port that supports a mouse or other pointing device.
Note: If you install a PCI RAID adapter to configure and manage the internal hot-swap drives, you must move the SCSI cable from the system-board SCSI connector to an internal channel connector on the RAID adapter . See “Cabling example for the ServeRAID adapter” on page 56 for additional information.
T able 18. 68-pin SCSI connector pin-number assignments Pin Signal Pin Signal 1 +Data 12 35 -Data 12 2 +Data 13 36 -Data 13 3 +Data 14 37 -Data 14 4 +Data 15 38 -Data 15 5 +Data P1 39 -Data P1 6 +Data.
Viewing or changing the serial-port assignments T o view or change the serial-port assignments: 1. Restart the server and watch the monitor screen. 2. When the message Press F1 for Configuration/Setup appears, press F1. 3. From the main menu, select Devices and I/O Ports ; then, press Enter .
USB-port connectors Each USB port has an external connector on the rear of the server for attaching USB compatible devices. The following table shows the pin-number assignments for the USB-port connectors on the rear of the server .
all Ethernet traffic associated with it is switched to the redundant (secondary) controller . If the appropriate device drivers are installed, this switching occurs without any user intervention. When the primary link is restored to an operational state, the Ethernet traffic switches back to the primary Ethernet controller .
Hot Plug Solution package, the adapter device driver will not recognize the hot-plug code. This happens because the adapter device driver only checks the NT registry for the Hot Plug package during installation.
If the Enable for DMI / Hot Swap Support checkbox is not checked or is not present, traffic will automatically switch back to the primary adapter when the primary link status is restored. In this mode, the adapter cannot be hot-swapped. Users with the IBM Hot Plug PCI for Windows NT Server 4.
T able 21. Ethernet RJ-45 connector pin-number assignments. Pin Signal Pin Signal 1 Transmit data+ 5 Not connected 2 Transmit data- 6 Receive data - 3 Receive data+ 7 Not connected 4 Not connected 8 Not connected Advanced System Management ports The server has three communication ports dedicated to the Advanced System Management processor .
Cabling the server The following illustration shows the cabling for a typical server configuration. Notes: 1. The illustrations in this document might differ slightly from your hardware. 2. Refer to the documentation that comes with your options for additional cabling instructions.
FRU information (service only) Field Replacement Units (FRUs) should be replaced by qualified service personnel only . LED switch card Before you begin: v Read “Safety information” on page 127 v R.
Four-fan housing Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 1 Release latches 2 Fan housing T o remove the four-fan housing, do the following: 1. Power-off the server , if it is on.
Dual fan mount assembly with cable Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 Note: T o remove the fan housing assembly.
Service processor card assembly Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 8 8 1 Holding screws 2 Service processor card assembly T o remove the service processor card assembly , do the following: 1.
PCI switch card Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 1 Switch card latches 2 Switch card assembly 1. Power-off the server , if it is on. 2. Disconnect the server from the electrical outlet.
Power backplane assembly Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 1 Holding screws 2 Power backplane T o remove the power backplane assembly , do the following: 1.
System board assembly with backerplate Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 8 8 1 Shipping screws 2 R.
96 IBM xSeries 350 T ype 8682: Hardware Maintenance Manual.
Symptom-to-FRU index This index supports xSeries 350 servers. Notes: 1. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms. 2. The default configuration can be loaded by starting the system and then pressing the reset button four times, waiting 15 seconds between each press.
Beep/Symptom FRU/Action 1-2-4 (RAM refresh verification failed) 1. DIMM 2. System Board 3. Memory Card 1-3-1 (1st 64K RAM test failed) 1. DIMM 2. Memory Card 3. System Board 1-3-2 (1st 64K RAM parity test failed) 1. DIMM 2. Memory Card 3. System Board 1-4-3 (Interrupt vector loading test failed) 1.
Beep/Symptom FRU/Action 2-4-1 (Video failed, screen believed operable) 1. System board 3-1-1 (T imer tick interrupt failed) 1. System Board 3-1-2 (Interval timer channel 2 failed) 1. System Board 3-1-3 (RAM test failed above address OFFFF h) 1. DIMM 2.
Beep/Symptom FRU/Action T wo Short Beeps (Information only , the configuration has changed) 1. Run Diagnostics 2. Run Configuration/Setup Three Short Beeps 1. DIMM 2. System Board One Continuous Beep 1. Processor 2. Optional Processor (if installed) 3.
Diagnostic panel error LEDs The system error LED is turned on when an error is detected. If the system error LED is on, remove the cover and check the diagnostic panel LEDs. The following is a complete list of diagnostic panel LEDs followed by the FRU/Action for correcting the problem.
Note: The System Error LED will also be on. Diagnostic Panel LED FRU/Action PCI A LED on 1. Check System Error Log for additional information. 2. PCI card in slot 1. See “System board component locations” on page 42 3. Remove all PCI adapters from slots 1-6.
Diagnostic error codes Note: In the following error codes, if XXX is 000 , 195 ,o r 197 do not replace a FRU. The description for these error codes are: 000 The test passed. 195 The Esc key was pressed to abort the test. 197 This is a warning error and may not indicate a hardware failure.
Error Code/Symptom FRU/Action 020-XXX-002 (Failed Hot-Swap Slot 2 PCI Latch test) 1. PCI Hot-Swap Latch Assembly 2. System Board 020-XXX-003 (Failed Hot-Swap Slot 3 PCI Latch test) 1. PCI Hot-Swap Latch Assembly 2. System Board 020-XXX-004 (Failed Hot-Swap Slot 4 PCI Latch test) 1.
Error Code/Symptom FRU/Action 089-XXX-004 (Failed Optional Microprocessor test) 1. Optional Microprocessor 4 165-060-000 (Unable to communicate with Service Processor . It may be busy .) 1. Re-run the Diagnostic test. 2. T roubleshoot all errors in the error logs; then re-run this test.
Error Code/Symptom FRU/Action 201-XXX-0NN (Failed Memory test, see ″ Memory Settings ″ on page 37) NN = DIMM location. 1. DIMM Location J1-J16 2. Memory card 201-XXX-999 (Multiple DIMM failure, see error text.) 1. See error text for failing DIMMs 2.
Error Code/Symptom FRU/Action 217-XXX-004 (Failed BIOS Fixed Disk test) Note: If RAID is configured, the fixed disk number refers to the RAID logical array . 1. Fixed Disk 5 217-XXX-005 (Failed BIOS Fixed Disk test) Note: If RAID is configured, the fixed disk number refers to the RAID logical array .
Error symptoms General FRU/Action CD is not working properly . 1. Clean the CD. 2. Run CD-ROM diagnostics. 3. CD-ROM Drive CD-ROM drive tray is not working. (The server must be powered-on.) 1. Insert the end of a paper clip into the manual tray-release opening.
Setup Action Setup and Installation CD won’t start. v Be sure the server is supported; all Eserv er s with a startable (bootable) CD-ROM drive are supported. v If the startup (boot) sequence settings have been altered, be sure the CD-ROM is first in the boot sequence.
Power supply LED errors Use the power supply LED information on the following page to troubleshoot power supply problems. Note: The minimum configuration required for the DC Good light to come on is: .
Error Code/Symptom FRU/Action 129 (Internal cache error) 1. Processor 2. Optional processor (if installed) 151 (Real time clock error) 1. Run Diagnostics 2. Battery 3. System Board 161 (Real time clock battery error) 1. Run Configuration/Setup 2. Battery 3.
Error Code/Symptom FRU/Action 201 (Memory test error , see ″ Memory Settings ″ on page 37) If the server does not have the latest level of BIOS installed, update the BIOS to the latest level and run the diagnostic program again. 1. Run memory diagnostics.
Error Code/Symptom FRU/Action 1301 (cable to front panel not found) 1. Cable 2. Front Panel 3. Power Switch Assembly 4. System Board 1302 (cable from system board to power on and reset switches not found) 1. Cable 2. Power Switch Assembly 3. System Board 1303 (cable from system board to power backplane not found) 1.
Error Code/Symptom FRU/Action 2400 (Video controller test failure) 1. Video Adapter (if installed) 2. System Board 2462 (Video memory configuration error) 1. Video Adapter (if installed) 2. System Board 5962 (IDE CD-ROM configuration error) 1. Run Configuration/Setup 2.
Error Code/Symptom FRU/Action 00180300 (No more memory (above 1MB for PCI adapter) 1. Run Configuration/Setup 2. Failing Adapter 3. System Board 00180400 (No more memory (below 1MB for PCI adapter) 1. Run Configuration/Setup 2. Failing Adapter 3. System Board 00180500 (PCI option ROM checksum error) 1.
Error Code/Symptom FRU/Action 01298104 (Bad update data for processor 4) 1. Ensure all processors are the same stepping level and cache size. 2. Processor 4 01298200 (Microprocessor speed mismatch) 1. Ensure all processors are the same speed. I9990301 (Fixed boot sector error) 1.
I2C bus fault messages The System Event/Error Log may contain I2C bus fault messages from both the Service Processor Diagnostic and the Advanced System Management processor , indicated by the source DIAGS and SERVPROC, respectively .
Message Action Failure reading I2C device. Check devices on bus 9. 1. Reseat DIMMs 5, 6, 7l, and 8 2. Replace DIMMs 5, 6, 7l, and 8 3. Replace memory card 4. Replace System Board Failure reading I2C device. Check devices on bus 9. 1. Reseat DIMMs 9, 10, 1 1, and 12 2.
Message Action Power Supply ″ X ″ T emperature Fault (level-critical; power supply ″ x ″ had over temperature condition) 1. Ensure system is being properly cooled; see “T emperature checkout” on page 23 2.
Message Action Power Supply ″ X ″ fault (level-critical; power supply ″ X ″ has been removed or has encountered some other fault) 1. Check error log for other messages. 2. See “Power checkout” on page 20 Power Supply ″ X ″ overvoltage fault (level-critical) 1.
T emperature related system shutdown Message Action System shutoff due to CPU ″ X ″ over temperature (level-critical; CPU ″ X ″ is over temperature) 1.
Undetermined problems Y ou are here because the diagnostic tests did not identify the failure, the Devices List is incorrect, or the system is inoperative.
Parts listing, T ype 8682 The following parts information is for the xSeries 350, T ype 8682, Models 1RY 2RY 4RY 5R Y 6RY . System 8 8 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 © Copyright IBM Corp.
Index xSeries 350, T ype 8682 (models 1R Y 2R Y 4R Y 5R Y 6R Y) FRU No. 1 T op cover assembly (all models) 36L961 1 2 Memory card with backer plate assembly (all models) 00N6637 3 CPU terminator card,.
Index xSeries 350, T ype 8682 (models 1R Y 2R Y 4R Y 5R Y 6R Y) FRU No. Cable, signal system board to SCSI backplane (all models) 37L0350 Power cord (all models) 6952301 Keyboards Keyboard FRU No.
Power cord FRU No. Argentina, Australia, New Zealand, Papua New Guinea, Paraguay , Uruguay , Western Samoa 12J5128 Antigua, Bahrain, Brunei, Channel Islands, Cyprus, Dubai, Fiji, Ghana, Hong Kong, Ira.
Related service information Note: The service procedures are designed to help you isolate problems. They are written with the assumption that you have model-specific training on all computers, or that are familiar with the computers, functions, terminology , and service information provided in this manual.
Electrical safety CAUTION: Electrical current from power , telephone, and communication cables can be hazardous. T o avoid personal injury or equipment damage, disconnect the attached power cords, tel.
v Regularly inspect and maintain your electrical hand tools for safe operational condition. v Do not use worn or broken tools and testers. v Never assume that power has been disconnected from a circuit. First, check that it has been powered-off. v Always look carefully for possible hazards in your work area.
b. The power cord should be the appropriate type as specified in the parts listings. c. Insulation must not be frayed or worn. 4. Remove the cover . 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations.
Safety notices (multi-lingual translations) The caution and danger safety notices in this section are provided in the following languages: v English v Brazilian/Portuguese v Chinese v French v German v Italian v Japanese v Korean v Spanish Important: All caution and danger statements in this IBM documentation begin with a number .
Statement 2 CAUTION: When replacing the lithium battery , use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer . If your system has a module containing a lithium battery , replace it only with the same module type made by the same manufacturer .
Statement 4 ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
Importante: T odas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
Instrução 2 CUIDADO: Ao substituir a bateria de lítio, utilize apenas uma bateria IBM, Número de Peça 33F8354 ou uma bateria de tipo equivalente, recomendada pelo fabricante. Se o seu sistema possui um móídulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de mídulo, do mesmo fabricante.
Instrução 4 ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CUIDADO: Ao levantar a máquina, faça-o com segurança. Instrução 5 CUIDADO: Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo.
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Important: T outes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section.
Notice n° 2 A TTENTION: Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant.
Notice n° 4 ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) A TTENTION: Faites-vous aider pour soulever ce produit. Notice n° 5 A TTENTION: Le bouton de mise sous tension/hors tension d.
Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer . Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten V ersionen dieses Hinweises in diesem Abschnitt.
Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM T eilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller .
Hinweis 4 ≥ 18 kg ≥ 32 kg ≥ 55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der V orderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen.
Importante: T utti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.
A vviso 2 A TTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore.
A vviso 4 ≥ 18 kg ≥ 32 kg ≥ 55 kg A TTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. A vviso 5 A TTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità.
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Importante: T odas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
Declaración 2 PRECAUCIÓN: Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante.
Declaración 4 ≥ 18 kg ≥ 32 kg ≥ 55 kg PRECAUCIÓN: T ome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo.
Problem determination tips Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions.
When referring to hard disk drive capacity , GB equals one bilion bytes. T otal user-accessible capacity may vary depending on operating environments. IBM makes no warranties, express or implied, rega.
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Part Number: 24P2905 File Number: Printed in U.S.A. (1P) P/N: 24P2905.
An important point after buying a device IBM 8682 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought IBM 8682 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data IBM 8682 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, IBM 8682 you will learn all the available features of the product, as well as information on its operation. The information that you get IBM 8682 will certainly help you make a decision on the purchase.
If you already are a holder of IBM 8682, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime IBM 8682.
However, one of the most important roles played by the user manual is to help in solving problems with IBM 8682. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device IBM 8682 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
