Instruction/ maintenance manual of the product 5000 IBM
Go to page of 204
I BM Netfinity 5000 Server Hardware Information and Procedures.
Note Before using this information and the product it supports, be sure to read the general information in “Product Warranties and Notices” in the “Legal and Safety Information” section of this Server Library .
Tables 1. Maximum Allowable Drive Sizes ........................ 5 7 2. Automatically Assigned SCSI IDs ....................... 5 8 3. Switch Settings for Microprocessor Speed .................. 7 0 4. Serial Port Connector Pin-Number Assignments ....
Contents Safety Information Statements ........................... vii Lithium Battery Notice .................................. i x Laser Compliance Statement .............................. x About This Book .................................... x i How This Book is Organized .
Ethernet Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Chapter 5. Installing a Server in a Rack Enclosure .............. 9 3 Before You Begin .................................... 9 4 Installing the Rack Model in a Rack Enclosure .
Safety Information Statements Before installing this product, read the Safety Information. Antes de instalar este produto, leia as Informações de Segurança. Před instalací tohoto produktu si přečtěte příručku bezpečnostních instrukcí. Læs sikkerhedsforskrifterne, før du installerer dette produkt.
1 DANGER To avoid a shock hazard, do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. To avoid shock hazard: – The power cord must be connected to a properly wired and earthed receptacle.
Lithium Battery Notice 2 CAUTION: When replacing the battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Laser Compliance Statement Laser Compliance Statement Some IBM server models are equipped from the factory with a CD-ROM drive. CD-ROM drives are also sold separately as options. The CD-ROM drive is a laser product. The CD-ROM drive is certified in the U.
Notices Used in This Book About This Book This book provides instructions on how to set up and configure your Netfinity 5000 server and how to install and remove options. This book also provides information to help you solve many simple problems that might occur.
Related Publications Caution These notices indicate situations that can be potentially hazardous to you. A caution notice is placed just before descriptions of potentially hazardous procedure steps or situations.
Chapter 1. Introducing Your Netfinity 5000 We appreciate your decision to purchase an IBM Netfinity Server. Your Netfinity 5000 server is a high-performance server with the capability of microprocessor upgrade to a symmetric multiprocessing (SMP) server.
This chapter contains: Features at a Glance .................................. 3 What Your IBM Netfinity 5000 Server Offers ..................... 4 Reliability, Availability, and Serviceability Features ................. 6 Controls and Indicators ....
Features at a Glance Features at a Glance The following table summarizes the features of the Netfinity 5000 server. Microprocessor Intel Pentium I I microprocessor with MMX technology .
What Your IBM Netfinity 5000 Server Offers The IBM Netfinity 5000 server is designed to be cost effective, powerful, and flexible. Your server offers: Impressive performance using an innovative approach to SMP The Netfinity 5000 server supports up to two Pentium II microprocessors.
Refer to the “Advanced System Management Information” section of this Server Library for more information. IBM ServerGuide CDs The ServerGuide CDs included with IBM Netfinity servers provide programs to help you set up your server and install the network operating system (NOS).
Reliability, Availability, and Serviceability Features Three of the most important factors in server design are reliability, availability, and serviceability (RAS).
Controls and Indicators Controls and Indicators The most commonly used controls and status indicators are on the front of your server. Server Controls .1/ Diskette-Eject Button: Press this button to release a diskette from the drive. .2/ Diskette Drive In-Use Light: This light comes on when the diskette drive is accessed.
Controls and Indicators .6/ Power-on switch: Use this switch to turn on your server, or to return the server to Standby mode (power is present but the server is not turned on). Important After you plug the server power cord into an outlet, wait 20 seconds before pressing the power switch.
Controls and Indicators Status Indicators The following illustrations identify the indicators located on the front of the server. Tower model Rack model .1/ Power-On Light: This green LED blinks when the server is in Standby mode (power is present but the server is not turned on).
Controls and Indicators .4/ Primary Microprocessor Activity Light: This green LED blinks to indicate the activity of a microprocessor installed in the primary microprocessor socket. The LED comes on during POST to indicate the presence of the microprocessor.
Controls and Indicators The following illustrations identify the indicators located on the back of the server. .1/ Power Supply Lights: These green LEDs indicate a power good status for each of the 175-watt modules in the power supply.
Input/Output Connectors Input/Output Connectors The following illustrations identify the connectors located on the back of the server. .1/ Power Connector: The server power cable connects here. .2/ Serial Connector A: Signal cables for modems or other serial devices connect here to the 9-pin serial connector for serial port A.
Input/Output Connectors .7/ Universal Serial Bus (USB) Connector 1: Attach I/O devices with universal serial bus (USB) connectors to USB connector 1. You need a 4-pin cable to connect a device to this port. .8/ Universal Serial Bus (USB) Connector 2: Attach I/O devices with universal serial bus (USB) connectors to USB connector 2.
Expansion Bays Expansion Bays Your server comes with one 3.5-inch, 1.44 MB diskette drive, and one 5.25-inch CD-ROM drive. The following illustrations show the server front view with the door (if any) removed. .1/ CD-ROM Drive: Your server comes with an IDE CD-ROM drive.
Arranging Your Workspace Chapter 2. Arranging Your Workspace This chapter contains information on arranging your workspace. If you have not already done so, unpack your server. Follow the instructions in the “Express Setup and Installation” section of this Server Library .
Arranging Your Workspace Arranging Your Workspace To get the most from your server, arrange both the equipment you use and your work area to suit your needs and the kind of work you do.
Arranging Your Workspace clarity of the image on the screen; try them only after you have exhausted other methods of reducing glare. Dust buildup compounds problems associated with glare. Remember to clean your monitor screen periodically using a soft cloth moistened with a nonabrasive liquid glass cleaner.
Chapter 3. Configuring Your Server This chapter provides information about the configuration and utility programs that come with your server. The configuration programs are part of the basic input/output system ( BIOS ) that comes with your server.
Configuration Overview Configuration Overview You play a key role in how your server allocates resources to organize and interconnect hardware devices and software programs. This allocation process is referred to as configuration . The steps required to configure your server depend on the number and types of devices and programs that you install.
The Configuration/Setup Utility 6. Resolve configuration conflicts. See “Resolving Configuration Conflicts” on page 30. The Configuration/Setup Utility For most configurations, the server will operate using the default system settings.
Using the Configuration/Setup Utility Using the Configuration/Setup Utility From the Configuration/Setup Utility program main menu you can select settings you want to change.
Using the Configuration/Setup Utility Product Data Select this choice to view system information such as the machine type and model, the system serial number, the system board identifier, and the revision level or issue date of the flash electronically erasable programmable ROM (EEPROM) and BIOS.
Using the Configuration/Setup Utility You can configure the IDE channel (enabled or disabled) and view the IDE Primary Master Device (type, size, transfer selection and mode, and logical block addressing (LBA) mode). To display or change the port assignments: 1.
Using the Configuration/Setup Utility Type of Password Results No password set No password required to start system. You can access all choices on the Configuration/Setup Utility program main menu. Power-on password only You must enter the password to complete the system startup.
Using the Configuration/Setup Utility When a power-on password is set, POST does not complete until you enter the password. If you forget the power-on password, you can regain access to the server thr.
Using the Configuration/Setup Utility Using the Administrator Password Menu The administrator password (sometimes called a supervisor-level password) controls access to some features of the server, including the Configuration/Setup Utility program. Important If an administrator password is set and then forgotten, it cannot be overridden or removed.
Using the Configuration/Setup Utility Defining a System Owner's Name You can specify a system owner's name that displays during POST each time that your server is started. If you set an administrator password, only the administrator can set, change, or delete the system owner's name.
Using the Configuration/Setup Utility Use the Left Arrow ( ← ) or Right Arrow ( → ) key to highlight the options for the selected menu item. Core Chipset Control Select this choice to modify settings that control features of the core chip set on the system board.
Resolving Configuration Conflicts Plug and Play Most adapters designed for PCI slots are Plug and Play devices that are auto-configuring. However, many ISA adapters are not Plug and Play devices and you must allocate the system resources that the adapter will use.
Resolving Configuration Conflicts A software program is installed that requires the same resource as a hardware device. The steps required to resolve a configuration error are determined by the number and variety of hardware devices and software programs you install.
Configuring the Ethernet Controller If a device driver is causing a memory-address conflict, refer to your operating-system documentation or the documentation supplied with the device drivers. Configuring the Ethernet Controller Your Netfinity 5000 server comes with an Ethernet controller on the system board.
Failover for Redundant Ethernet identical. Most applications and protocols that are currently installed on a standard Ethernet system can be seamlessly migrated to a Fast Ethernet system. Because of the equivalence of the two types of Ethernet, mixed Ethernet and Fast Ethernet systems also can be designed and implemented.
Failover for Redundant Ethernet Notes: 1. Only one controller in the redundant pair is active at any given time. For example, if the primary Ethernet controller is active, then the secondary Ethernet controller cannot be used for any other network operation.
Using the SCSISelect Utility Program 5. Check the Grouping box. This will show the possible combinations for redundant pairs. 6. Select the adapter pair you want and then select OK . Note that the integrated Ethernet controller is located at PCI bus 0, slot 9.
Using the SCSISelect Utility Program Starting the SCSISelect Utility Program You can access this program when you start the server. The SCSISelect prompt appears after the IBM Netfinity Logo appears. Press Ctrl + A immediately after the SCSISelect prompt appears.
Using the SCSISelect Utility Program Advanced Configuration Options Select this choice to view or change the settings for advanced configuration options. These options include enabling support for large hard disk drives and support for BIOS parameters if BIOS is enabled.
Using the SCSISelect Utility Program Performing a Low-Level Disk Format You can perform a low-level format on hard disk drives using the Format Disk feature of the SCSISelect Utility program. Depending on the hard disk capacity, the low-level format program could take up to two hours.
Chapter 4. Installing Options This chapter provides instructions to help you add options to your server. Some option-removal instructions are provided, in case you need to remove one option to install another. If you have several internal options to install, these instructions enable you to add them all at one time.
Before You Begin Before You Begin Before you begin to install options in your server, read the following information: Notes: 1. Become familiar with the safety and handling guidelines specified under .
Electrical Safety Electrical Safety 10 CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attach.
Handling Static-Sensitive Devices Handling Static-Sensitive Devices Static electricity, though harmless to you, can seriously damage server components or options. Note: When you are adding an internal option, do not open the static-protective package containing the option until you are instructed to do so.
Preparing to Install Options Preparing to Install Options Before you begin Be sure your current server configuration is working properly. Locate the key to the cover lock, if any. Obtain a small, flat-blade screwdriver. Read “Electrical Safety” on page 41 and “Handling Static-Sensitive Devices” on page 42.
Preparing to Install Options Preparing a Tower Model The hard disk drives in Netfinity 5000 server are hot-swappable. If you are installing only a hard disk drive (bays 1 through 5), go directly to “Installing or Removing Internal Drives” on page 56.
Preparing to Install Options 5. If you are installing or removing a drive in bays A to C, remove the front bezel. a. Locate the blue bezel release lever on the left side of the server in the top front corner. Bezel Release Lever b. Move the lever upward following the curve of the lever opening.
Preparing to Install Options Preparing a Rack Model Before you begin Read the documentation that comes with the rack enclosure for additional safety and operating information.
Preparing to Install Options 5. Remove the top cover. a. Locate the captive thumbscrew .1/ on the back of the cover and turn it to release the cover. b. Slide the cover back about 25 mm (1 inch); then, lift the cover and remove it. c. Set the cover aside in a safe place.
Preparing to Install Options 6. Install (or remove) the desired options. Option Go To: Adapters “Working with Adapters” on page 49 Memory modules “Working with Memory Modules” on page 54 Inter.
Working with Adapters Working with Adapters Adding an adapter, such as a communication adapter, extends the capabilities and power of your server. For example, you can add a RAID (redundant array of independent disks) adapter that can enhance logical-drive capacity and performance.
Working with Adapters The integrated video controller is not removable. If you want to disable this controller and use a video adapter instead, you can install a video adapter in an expansion slot. When you install a video adapter, the server BIOS automatically disables the integrated video controller.
Working with Adapters b. If the adapter is a full length card in slot 1 or 2, ensure that the card support bracket has the appropriate card support installed for that slot.
Working with Adapters 1) To remove a card support from a slot .1/ or storage location .2/ , gently release the card support tab .3/ and slide the card support away from the system board until the card support is free.
Working with Adapters c. Fit the foot of the slot retaining clamp to the top of the expansion slot. d. Push the curved arm of the slot retaining clamp toward the adapter until the clamp is locked into place. e. If necessary, connect any internal cables to the adapter.
Working with Memory Modules Working with Memory Modules Adding system memory to your server is an easy way to make programs run faster. You can increase the amount of system memory by installing options called memory modules . The server uses a noninterleaved memory configuration, with error correcting code (ECC) data protection.
Working with Memory Modules 4. Touch the static-protective package containing the DIMM to any unpainted metal surface on the server; then, remove the memory module from the package. 5. Position the DIMM so that the two key slots (openings in the connector pins) on the bottom edge align with the corresponding sections in the connector.
Installing or Removing Internal Drives Installing or Removing Internal Drives Drives are devices that your server uses to store and retrieve data. You can add drives to your server to increase storage capacity and to enable your server to read other types of media.
Installing or Removing Internal Drives Table 1. Maximum Allowable Drive Sizes Bay Drive Width Drive Type Drive Height A 5.25-inch Removable media drive 1 only 41.3 mm (1.6 in.) B 5.25-inch CD-ROM 41.3 mm (1.6 in.) C 3.5-inch Diskette drive 25.4 mm (1.
Installing or Removing Internal Drives SCSI Devices Your Netfinity 5000 server supports drives that comply with American National Standards Institute (ANSI) SCSI Standards X3.131-1986 (SCSI), X3.131-1994, (SCSI-2), X3.277-1996 (SCSI-3 Fast-20 parallel interface), and X3.
Installing or Removing Internal Drives You can change the default ID addresses of the drives by changing the jumper settings on the DASD backplane. See “SCSI Jumpers” on page 173. Termination Requirements The UltraSCSI controller and the backplane of the hot-swap bays provide termination for the internal SCSI bus (cable) in your server.
Installing or Removing Internal Drives 2. Touch the static-protective bag containing the drive to any unpainted metal surface on the server; then, remove the drive from the bag.
Installing or Removing Internal Drives 2. Remove the bay cover plate, if present. a. Remove the screws on either side of the cover plate that secure the plate to the target bay. b. Remove the cover plate from the server front panel. (Save the cover plate for future use.
Installing or Removing Internal Drives Installing or Removing a Drive in Bay C (Diskette Drive) This section gives the procedure for installing or removing a diskette drive. Before you begin Read “Electrical Safety” on page 41 and “Handling Static-Sensitive Devices” on page 42.
Installing or Removing Internal Drives c. Locate the drive-release tab on the diskette drive. d. Press the tab against the drive and hold it there; slide the drive into the bay until it clicks into place. 4. If you want to install or remove any other options, do so now.
Installing or Removing Internal Drives Notes: 1. The Netfinity 5000 server EMI integrity and cooling are both protected by having the hot-swap bays covered or occupied. When you install a drive, save the filler panel from the bay, in case you later remove the drive and do not replace it with another.
Installing or Removing Internal Drives 3. Check the hard disk drive status indicators to verify that the hard disk drives are operating properly. See “Status Indicators” on page 9 for details. Notes: a. There are no termination requirements for any SCSI hard disk drives installed in the hard drive bays.
Installing Microprocessors Installing Microprocessors When you install an additional microprocessor, your Netfinity 5000 server can operate as a symmetric multiprocessing (SMP) server. With SMP, certain operating systems and application programs can distribute the processing load between microprocessors.
Installing Microprocessors Installing or Replacing a Microprocessor This section gives the procedure for installing microprocessors. If you want to remove a microprocessor, reverse the order of the following steps. Before you begin: Read “Electrical Safety” on page 41 and “Handling Static-Sensitive Devices” on page 42.
Installing Microprocessors Note: When you install a second microprocessor, it becomes the startup (boot) microprocessor. 3. Carefully remove the microprocessor from the static-protective package. 4. If you are replacing a microprocessor, remove the existing microprocessor from its socket.
Installing Microprocessors 6. Press inward on the retainer tabs until they click into place. Note: For the location of the retainer tabs, see the illustration in step 4b on page 68. 7. Align the new microprocessor with the microprocessor connector on the system board and slide it into the guides.
Installing Microprocessors 10. Go to “Record the Identification Numbers” on page 162 and Table 14 on page 164, and update the microprocessor information; then, return here. 11. Because you installed a new microprocessor in your server, you must reconfigure your server.
Installing or Replacing the Power Supply Installing or Replacing the Power Supply Your Netfinity server is shipped with a 350-watt power supply that provides redundant power through the use of two internal power modules.
Connecting External Options Connecting External Options The information in this section supplements the instructions that come with the external options (SCSI drives, printers, modems, and other serial and parallel devices). To connect external options, see the documentation that comes with the options.
Connecting External Options Attaching External Options To attach an external option: 1. Turn off the server and all attached devices. 2. Follow the instructions that come with the option and the illustration in “Input/Output Connectors” on page 12 to connect it to the server.
Adding Security Adding Security You can add elements to your server to help to protect the server itself from theft and tampering, and to help to protect the data and programs stored in the server from unauthorized access and use.
Adding Security 3. If you have completed installing the U-bolt and do not want to install any other internal options, replace the server cover and reconnect all external cables and power cords (see “Completing the Installation” on page 76 if you need additional information).
Completing the Installation Completing the Installation Before you begin Complete all the installation procedures for the internal options you have chosen to install. Read “Electrical Safety” on page 41. If you have a tower model, continue with “Completing the Tower Model Installation.
Completing the Installation 2. Replace the bezel, if it was removed. a. Place the bezel tabs .1/ in the slots at the bottom front of the server. b. Press the top of the bezel toward the server front until the bezel clicks into place. 3. Replace the server door, if it was removed.
Completing the Installation Attention: Be sure to maintain a clearance of at least 127 mm (5 inches) on the front and rear of the server to allow for air circulation. 5. Reconnect the cables to the back of the server; then, plug the power cords into properly grounded electrical outlets.
Completing the Installation Completing the Rack Model Installation 1. Replace the top cover: a. Align the top cover with the top of the server, about 25 mm (1 inch) from the front of the server. b. Hold the cover against the server and slide the cover toward the front of the server until the cover clicks into place.
Completing the Installation 3. Attach the monitor, keyboard, and power cables to the corresponding connectors on the server. Refer to the rack documentation for instructions.
Completing the Installation 4. If you have a modem or fax machine attached to the server, reconnect the telephone line to the wall outlet and the server.
Updating the Server Configuration Updating the Server Configuration When you start your server for the first time after you add or remove an internal option or an external small computer systems interface (SCSI) device, you might see a message telling you the configuration has changed.
Serial Port Connectors Serial ports are used to communicate with printers, plotters, external modems, auxiliary terminals, and other computers. Your server provides two serial ports (A and B), and a special type of serial port (Management Port C, described on the next page).
Management Port C Your server has a dedicated systems management I/O port. This port can be used to attach a modem that is dedicated to communication with the system-management processor. The connector on the back of the server and the pin-number assignments are the same as for the serial ports.
Parallel Port Connector Parallel ports are used to communicate with printers and other devices, such as some CD-ROM and tape drives. Your server provides one 25-pin, D-shell connector on the back of the server. 13 1 25 14 This parallel port connector conforms to the Institute of Electrical and Electronics Engineers (IEEE) Standard 1284.
Video Port Connector The video port is where you can attach a video monitor to your Netfinity 5000 server. Your server provides a 15-pin video port connector. 1 5 11 15 6 10 Table 6 shows the pin-number assignments for the video port connector. Table 6.
Keyboard and Mouse Connectors Your server provides one keyboard port and one auxiliary-device port. An auxiliary device can be a mouse or other pointing device. 6 4 2 1 3 5 Table 7 shows the pin-number assignments for the keyboard and auxiliary-device port connectors.
SCSI Connectors Your server comes with a 16-bit UltraSCSI controller on the system board, which provides two independent SCSI channels. This controller has two 68-pin, shielded, high-density connectors: one internal, on the controller, and one external, on the back of the server.
Table 8 shows the pin-number assignments for the 68-pin SCSI connectors. Table 8. The 68-Pin SCSI Port Connector Pin-Number Assignments Pin Signal Pin Signal 1 Ground 35 Data 12 2 Ground 36 Data 13 3 .
Universal Serial Bus Ports The universal serial bus (USB) is an emerging serial interface standard for telephony and multimedia devices. Each USB port is a single connector for devices that previously used serial, parallel, keyboard, mouse, and game ports.
Ethernet Connector The system board in your Netfinity 5000 server contains an Ethernet controller . The controller has an external RJ-45 connector on the rear of the server that is used with a category 3, 4, or 5 twisted-pair cable. The connector enables an Ethernet network to attach to the internal transceiver in your server.
Installing the Server in a Rack Enclosure. Chapter 5. Installing a Server in a Rack Enclosure This chapter provides instructions for installing a Netfinity 5000 server rack model in a server rack enclosure. If you have a rack model, your server comes with the necessary rack mounting hardware.
Before You Begin Before You Begin You will need the following items: – Flat-blade screwdriver – 8-inch adjustable wrench or pliers – Tape – Pencil Some of the installation procedures require two people.
Before You Begin Table 11. Netfinity 5000 Server Operating Specifications Size – Depth: 560 mm (22.05 in.) – Height: 230 mm (9.06 in.) – Width: 420 mm (16.54 in.) Weight Typical server as shipped: 39 kg (85.8 lb) Environment Air temperature: – Server on: 10° to 35° C (50° to 95° F) Altitude: 0 to 914 m (3000 ft.
Installing the Rack Model in a Rack Enclosure Installing the Rack Model in a Rack Enclosure During this procedure, you must install parts on the rack enclosure and the server.
Installing the Rack Model in a Rack Enclosure To prepare the Netfinity 5000 server for installation in a rack enclosure: 1. Attach the cable-arm bracket to the rear of the server.
Installing the Rack Model in a Rack Enclosure Preparing the Rack Enclosure In this section, you will use the following parts: Two slide bracket assemblies Two slide rails (fitted to system uni.
Installing the Rack Model in a Rack Enclosure b. From the front of the rack enclosure, insert two long screws through the slide bracket and mounting rail. Press the slide bracket until it is flush with the outer edge of the mounting rail; then, tighten the screws.
Installing the Rack Model in a Rack Enclosure 4. Attach the slide rail to the right side of the rack enclosure. a. Extend the outer slide rail until the slide bracket is flush against the outside of the right front mounting rail. Align the slide bracket with the cage nuts on the mounting rail.
Installing the Rack Model in a Rack Enclosure b. From the rear of the rack enclosure, insert a long screw through the holes in the cable-management arm mounting panel and cage nut; then, tighten the screws.
Installing the Rack Model in a Rack Enclosure Installing the Server in the Rack Enclosure In this section, you will use the following parts: Four long screws (M6 by 16 mm) Two cage nuts One cable-management arm Cable ties To install the server into the rack enclosure: 1.
Installing the Rack Model in a Rack Enclosure 5. Attach the cable-management arm to the cable-arm bracket, using two long (M6 by 16 mm) screws. 6. If you have not done so already, attach the cable-management arm to the rack as described in steps 5a on page 100 and 5b on page 101.
Removing the Rack Model from a Rack Enclosure 9. Secure the rack model in the rack enclosure. a. Slide the rack model into the rack enclosure. b. Secure the server to both sides of the rack enclosure by inserting a long screw (M6 by 16 mm) through the chassis bracket, mounting rail, and cage nut.
Removing the Rack Model from a Rack Enclosure To remove the Netfinity 5000 server from a rack enclosure: 1. Remove the screws from each front bracket. Set the screws aside for later use.
Chapter 6. Solving Problems Server problems can be caused by the hardware, the software, or a user error. An example of a user error is pressing the wrong key on the keyboard. You can check the hardware by using the diagnostic test programs and the information in this chapter.
Identifying Problems Using Status LEDs ..................... 153 Power Supply LEDs ................................ 153 LED Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Recovering BIOS . . . . . . . . . . . . . .
Diagnostic Tools Overview Diagnostic Tools Overview The following tools are available to help identify and resolve hardware-related problems: LEDs on the system board, power supplies, and Ethernet.
Diagnostic Tools Overview Power-On Self-Test (POST) When you turn on the server, it performs a series of tests to check the operation of server components and some options.
Diagnostic Test Programs POST Error Messages and Beep Codes POST error messages and beep codes occur during startup when POST finds a problem with the hardware or detects a change in the hardware configuration. For more information, see pages 122 through 124.
Diagnostic Test Programs Navigating Through the Diagnostic Tests Error messages in the Test Log are stored by diagnostic test session. A diagnostic test session is defined as running one, all, or a selection of tests, one or more times. You can use the following keys to maneuver within the test program: Enter Selects an item.
Diagnostic Test Programs To start the diagnostic tests: 1. Turn on the server and watch the screen. If the system is turned on already, shut down your operating system and restart the server. 2. When the message Press F2 for Diagnostics appears, press F2.
POST Messages Power-on Self Test (POST) Messages The following table shows error messages that can appear on the screen during the power-on self-test (POST). Notes: 1. The actions for some of the messages require you to run the Configuration/Setup Utility.
POST Messages POST Message Description 161 The real-time clock battery has failed. Action: Have the system serviced or replace the battery yourself. For additional information, see “Replacing the Battery” on page 159 and “Lithium Battery Notice” on page ix before you attempt to change the battery.
POST Messages POST Message Description 176 177 178 A security hardware error occurred. Action: Check for indications that someone has tampered with the server. If no one has tampered with the server, have the system serviced. 184 The power-on password information stored in your server has been removed.
POST Messages POST Message Description 229 An error was detected in the L2 cache of one of the microprocessors. Action: 1. If you just installed a microprocessor, verify that the microprocessor is installed and seated correctly.
POST Messages POST Message Description 962 A parallel port configuration error occurred. Action: If you changed a hardware option, make sure that the parallel port setting is correct in the Configuration/Setup utility programs. If the setting is not correct, change it.
POST Messages POST Message Description 1801 A PCI adapter has requested memory resources that are not available. Action: 1. Make sure that the PCI adapter and all other adapters are set correctly in the Configuration/Setup utility programs. If the memory resource settings are not correct, change the settings.
POST Messages POST Message Description 1962 No valid startup devices were found. The system cannot find the startup drive or operating system. Action: Be sure that the drive you want to start from is in the startup sequence. 1. Select Start Options from the Configuration/Setup utility program main menu.
POST Messages POST Message Description 00019501 Processor 1 is not functioning. Action: Replace the primary microprocessor. (The Primary Microprocessor Error LED on the system board will be on. See “System Board LEDs” on page 168 for the location of the LED.
POST Beep Codes Power-on Self-Test (POST) Beep Codes The successful completion of POST is indicated by one beep and the appearance of the first screen of your operating system or application program. More than one beep indicates that POST detected an error.
POST Beep Codes Ensure that: 1. Nothing is resting on the keyboard and pressing a key. 2. No key is stuck. 3. The keyboard cable is connected correctly to the keyboard and to the correct connector on the server. Running the diagnostic tests can isolate the server component that failed, but you must have your system serviced.
POST Beep Codes POST Beep Code Table Beep Code Description 1-1-2 1-1-3 1-1-4 1-2-1 1-2-2 1-2-3 2-1-1 2-1-2 2-1-3 2-1-4 2-2-1 2-2-2 2-2-3 2-2-4 2-3-2 2-3-3 2-3-4 2-4-1 3-1-1 3-1-2 3-1-3 3-1-4 3-2-1 3-2-2 3-2-3 3-2-4 3-3-2 Microprocessor register test has failed.
Diagnostic Messages Diagnostic Messages Error messages indicate that a problem exists; they are not intended to be used to identify a failing part. Troubleshooting and servicing of complex problems indicated by these error messages should be performed by a trained service technician.
Diagnostic Messages Aborted This result occurs when the user ends the diagnostic test before it is complete. Warning This result occurs when a possible problem is reported during the diagnostic test, such as when a device that is to be tested is not installed.
Diagnostic Messages Function: USB Port Interface Messages (015) Result Test Specific String Failed System board. Action: Have the system serviced. Function: PCI Interface Messages (020) Result Test Specific String Failed System board. Action: Have the system serviced.
Diagnostic Messages Function: System-Management Processor Messages (165) Result Test Specific String Failed System-management processor on system board. Action: Have the system serviced. Function: Thermal System Messages (175) Function Test Specific String Failed Fan #1 Note: The FAN1 LED on the system board will also be on.
Diagnostic Messages Result Test Specific String Failed x MB DIMM location J16 Note: x is the size in megabytes of the DIMM. Action: 1. Reseat the DIMM in DIMM socket J16. 2. If the problem persists, replace the DIMM. If the problem persists, have the system serviced.
Diagnostic Messages Function: Hard Disk Drive Messages (217) Result Test Specific String Failed BIOS drive #1. Note: On a server that is not using RAID, this message indicates the physical hard disk drive that failed. In a RAID configuration, this message indicates the logical disk that failed rather than a specific hard disk drive.
Diagnostic Messages Function: Keyboard Messages (301) Result Test Specific String Failed On system board keyboard test failed. Action: 1. Replace the keyboard. 2. If the problem persists, replace the keyboard cable. If the problem persists, have the system serviced.
Diagnostic Messages Result Test Specific String Failed Test setup error: Invalid microprocessor in socket number U2 or BIOS setup problem. Action: 1. Update the BIOS. See the “Getting Help Information” section of this Server Library for information about obtaining updates.
Diagnostic Messages Result Test Specific String Failed Test setup error: Corrupt BIOS in ROM. Action: Update the BIOS. See the “Getting Help Information” section of this Server Library for information about obtaining updates. If the problem persists, have the system serviced.
Diagnostic Messages Result Test Specific String Failed Test setup error: Unknown hardware problem associated with microprocessor in socket number U21. Action: 1. Update the BIOS. See the “Getting Help Information” section of this Server Library for information about obtaining updates.
SCSI Messages SCSI Messages The following table lists messages that reflect problems with the SCSI controller or a SCSI device. Note: If your server does not have a hard disk drive, ignore any message that indicates that the BIOS is not installed. SCSI Message Table You will get these messages only when running the SCSISelect program.
Ethernet Controller Messages Ethernet Controller Messages The integrated Ethernet controller might display messages from the following device drivers: Novell NetWare or IntraNetWare Server ODI NDIS Adapter for level 2.01 (OS/2) NDIS Adapter for level 4.
Ethernet Controller Messages PCNTNW-NW-074 The hardware interrupt cannot be set. Explanation: An attempt was made to initialize a given hardware interrupt.
Ethernet Controller Messages PCNTNW-NW-165 The device was not found at IOADDRESS. Explanation: The Ethernet controller cannot be found at the I/O address specified. Action: The Ethernet controller does not require a parameter for the I/O address. Remove the I/O address parameter.
Ethernet Controller Messages PCNTND-15 Device not found. Explanation: The driver cannot find an Ethernet controller in the server. Action: Verify that the PCI Ethernet device type is set to the default (enabled) position in the Configuration/Setup utility programs (see “PCI Bus Control” on page 29).
Ethernet Controller Messages NDIS 4.0 (Windows NT) Driver Messages This section contains the error messages for the NDIS 4.0 drivers. The explanation and recommended action are included with each message. PermaNet(tm) Server: No Secondary Adapter Found.
Ethernet Controller Messages pnt0-12 Device failed checksum test! Explanation: The driver cannot find an Ethernet controller. Action: Verify that the PCI Ethernet device type is set to the default (enabled) position in the Configuration/Setup utility programs (see “PCI Bus Control” on page 29).
Ethernet Controller Messages pnt0-23 add_intr_handler failed! Vector already occupied. Explanation: The interrupt request (IRQ) that was specified, or the IRQ that was found, conflicts with other devices in the server. Action: Modify your hardware settings.
Troubleshooting Troubleshooting You can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms. Note: When a procedure requires you to open the cover of the server, be sure to read “Electrical Safety” on page 41 first.
Troubleshooting Monitor Problems Action The screen is blank. Verify that: 1. The system power cord is plugged into the system and a working electrical outlet. 2. The monitor power cord is plugged into the monitor and a working electrical outlet. 3. The monitor is turned on and the Brightness and Contrast controls are adjusted correctly.
Troubleshooting General Problems Action The server does not power on. Verify that: 1. The power cables are properly connected to the server. 2. The power outlet functions properly. 3. The type of memory installed is correct. 4. You have not installed more options than the power supply supports.
Troubleshooting Keyboard, Mouse, or Pointing- Device Problems Action All or some keys on the keyboard do not work. 1. Make sure that the keyboard cable is properly connected to the system. 2. Make sure that the system and the monitor are turned on. 3.
Troubleshooting Parallel Port Problems Action The number of parallel ports displayed is less than the number of parallel ports installed. Verify that: 1. Each port is assigned a unique address. 2. The parallel-port adapter, if you installed one, is seated properly.
Troubleshooting Note: If you cannot find the problem in the troubleshooting charts, go to “Running Diagnostic Test Programs” on page 112 to test the system. If you already have run the diagnostic tests, or if running the tests does not reveal the problem, have the system serviced.
Troubleshooting Troubleshooting the 10/100 Mbps Ethernet Controller This section provides troubleshooting information for problems that might occur with the 10/100 Mbps Ethernet controller. Network Connection Problems If the Ethernet controller cannot connect to the network, check the following: Make sure that the cable is installed correctly.
Troubleshooting 10/100 Mbps Ethernet Controller Troubleshooting Chart You can use the following troubleshooting chart to find solutions to 10/100 Mbps Ethernet problems that have definite symptoms. Controller Problem Action The server stops running when loading device drivers.
Troubleshooting Controller Problem Action The Ethernet stopped working when another adapter was added to the server. Check the following: Make sure that the cable is connected to the Ethernet. Make sure that your PCI system BIOS is current. Reseat the adapter (see “Working with Adapters” on page 49).
Resolving Configuration Conflicts Resolving Configuration Conflicts The Configuration/Setup Utility program program configures only the system hardware. It does not consider the requirements of the operating system or the application programs. For these reasons, memory-address configuration conflicts might occur.
Identifying Problems Using Status LEDs Identifying Problems Using Status LEDs Your Netfinity 5000 server has LEDs to help you identify problems with some server components. These LEDs are part of the diagnostics built into the Netfinity 5000 server. By following the path of lights, you can quickly identify the type of system error that occurred.
Identifying Problems Using Status LEDs LED Diagnostics The diagnostics built into your Netfinity 5000 server allow you to quickly identify the type of system error that occurred. When the System Error LED on the information LED panel is illuminated, use the following information to isolate the problem.
Identifying Problems Using Status LEDs System Board LED Description FAN 1 LED on Fan 1 has failed or is operating too slowly. Note: A failing fan can also cause the TEMP and DASD 1 LEDs to be on. Action: Replace fan 1. FAN 2 LED on Fan 2 has failed or is operating too slowly.
Identifying Problems Using Status LEDs System Error LED on the information LED panel on the front of the Netfinity 5000 server is off. The diagnostics have not detected a system error. System Board LED Description DASD 1 LED on A hot-swap hard disk drive has failed.
Recovering BIOS Recovering BIOS If your BIOS has become corrupted, such as from a power failure during a flash update, you can recover your BIOS using the recovery boot block and a BIOS flash diskette. Note: You can obtain a BIOS flash diskette from one of the following sources: Use the ServerGuide program to make a BIOS flash diskette.
Checking the System for Damage Checking the System for Damage This section provides instructions on what to do if your system might be damaged. After Dropping It Look for loose cables and obvious damage. If any cables are loose, reconnect them securely.
Replacing the Battery Replacing the Battery IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions and the requirements in the “Lithium Battery Notice” on page ix.
Replacing the Battery To replace the battery: 1. Locate the battery on the system board (see “System Board Illustration” on page 168). 2. Remove the battery: a. Use one finger to lift the battery clip over the battery. b. Use one finger to slightly slide the battery toward the front of the server.
Server Records and Specifications Chapter 7. Server Records and Specifications Whenever you add options to your server, be sure to update the information in this section. Accurate, up-to-date records make it easier to add other options and, if the need should arise, to report a hardware problem.
Record the Identification Numbers Record the Identification Numbers Record and retain the following information. Table 12. Server Identification Numbers The server serial number and other identification numbers are located on a label on the rear of the server.
Installed Device Records Installed Device Records Use the following tables to keep a record of the options installed in or attached to your system. You can also record your system's default configuration settings.
Installed Device Records Table 14 (Page 1 of 3). Configuration/Setup Program Defaults and Changes Option Default Value New Value Additional Information System Summary Microprocessor Microprocessor Spe.
Installed Device Records Table 14 (Page 2 of 3). Configuration/Setup Program Defaults and Changes Option Default Value New Value Additional Information Devices and I/O Ports Serial Port Setup Serial Port A [ Port 3F8, IRQ4.] Serial Port B [ Port 2F8, IRQ3.
Installed Device Records Table 14 (Page 3 of 3). Configuration/Setup Program Defaults and Changes Option Default Value New Value Additional Information Advanced Setup Core Chipset Control PCI Bus Cont.
Installed Device Records The following table shows the defaults for system memory and extended memory in your server. Record changes to existing memory and upgrades here.
System Board Illustration The following illustrations show some of the system board components. Refer to the label inside the system cover for detailed information. System Board LEDs System Board LEDs .1/ Microprocessor 1 error LED (CR1) .2/ Microprocessor 2 error LED (CR5) .
System Board Connectors 33 34 37 32 35 38 31 36 39 System Board Connectors .1/ Systems management adapter connector (J21) .2/ Fan 2 connector (J6) .3/ System switch block (SW1) .4/ Microprocessor 2 connector (U21) .5/ Reserved (J1) .6/ Microprocessor 1 connector (U2) .
System Board Switches System Board Switches The following table provides the system switch identifiers and descriptions of these switches. The system switch block is identified by key .3/ in the illustration at “System Board Connectors” on page 169.
Bypassing an Unknown Power-on Password Table 18. Switch Settings for Microprocessor Speed 350 MHz 12345678 ON OFF 400 MHz 12345678 ON OFF 450 MHz 12345678 ON OFF Bypassing an Unknown Power-on Password When a power-on password is set, POST does not complete until you enter the password.
Changing Jumper Positions Changing Jumper Positions The DASD backplane, which is the Netfinity 5000 SCSI backplane, contains two-pin jumper blocks, which are behind the daughterboard (SAF-TE) on the DASD backplane. Jumper block J4 controls the addressing of the SCSI hard disk drive hot-swap bays.
SCSI Jumpers The option jumper block on the DASD (SCSI) backplane defines the SCSI IDs for hot-swap drives. See the illustration in “DASD Backplane Jumper Block Location” on page 174 for the location of the option jumper block. Table 19 summarizes the settings for the DASD backplane SCSI option jumper block (J4).
DASD Backplane Jumper Block Location The following illustration shows the location of the DASD backplane SCSI option jumper block (J4). J3 J4 A2 A1 A0 Power Cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product.
IBM power cords for a specific country are usually available only in that country: IBM Power Cord Part Number Used in These Countries 13F9940 Argentina, Australia, China (PRC), New Zealand, Papua New .
Glossary This glossary includes terms and definitions from the following publications. The American National Dictionary for Information Systems , ANSI X3.172-1990, copyright 1990 by the American National Standards Institute (ANSI). Copies may be purchased from the American National Standards Institute, 11 West 42 Street, New York, NY 10036.
client . A functional unit that receives shared services from a server. (T) clock . A device that generates periodic, accurately spaced signals used for purposes such as timing, regulation of the operations of a processor, or generation of interrupts.
EDO . Extended data output. EEPROM . Electrically erasable programmable read-only memory. EISA . Extended industry standard architecture. electrically erasable programmable read-only memory (EEPROM) . EPROM that can be reprogrammed while it is in the computer.
J jumper . A connector between two pins on a network adapter that enables or disables an adapter option, feature, or parameter value. L LAN . Local area network. LED . Light-emitting diode. link segment . In simple terms, a single cable or interconnected cables that connect a device to a 10BASE-T repeater.
O ODI . Open-Data Link Interface. operating system . Software that controls the execution of programs and that may provide services such as resource allocation, scheduling, input/output control, and data management. Although operating systems are predominantly software, partial hardware implementations are possible.
S SCSI . Small computer system interface. segment . A section of cable between components or devices. A segment may consist of a single patch cable, several patch cables that are connected, or a combination of building cable and patch cables that are connected.
U unshielded twisted pair (UTP) . See telephone twisted pair. utility program . (1) A computer program in general support of computer processes; for example, a diagnostic program, a trace program, a sort program. (2) A program designed to perform an everyday task such as copying data from one storage device to another.
Index Numerics 10/100 Mbps Ethernet Controller 32 25-pin parallel port 12 4-pin universal serial bus port 13 9-pin serial port 12, 23 A about this book xi accessing Configuration/Setup program 21, 27 .
boot See startup boot block recovery 157 broken cover latch 144 broken door lock 144 buffered extended data output (EDO) memory 54 bypassing power-on password 171 C cable management arm cable-arm brac.
configuration (continued) updating server 82 utility programs 20 Configuration/Setup utility program administrator password 27 configuring devices 23 configuring I/O ports 23 controlling access to 27 .
diagnostic utility programs (continued) diskette 143 equipment 112 error messages 125 main menu 111 menu Test Log 113 messages, error 125 navigating through tests 112 starting 112 tools overview 109 u.
error messages (continued) POST messages and beep codes 110 power supply diagnostic (075) 127 SCO UNIX driver 140 SCSI 135 SCSI interface diagnostic (030) 127 serial port diagnostic (011) 126 software.
IBM 10/100 Mbps Ethernet Controller 32 IBM service center See telephone numbers ID, SCSI 58 identification numbers 162 in-use lights CD-ROM 8 diskette drive 7, 143 hard disk drive 9 problems 144 indic.
LED diagnostics 154 lighting 16 lights CD eject 7 CD-ROM in-use 8 diskette drive 7 Ethernet Link Status 10, 149, 150 Ethernet Speed 10 Ethernet Speed 100 Mbps 149 Ethernet Transmit/Receive Activity 10.
microprocessor (continued) problems 145 removing 68 replacing 68 speed switches, setting 70 startup 145 upgrades 66 model number 162 module test description 112 modules dual-inline memory module (DIMM.
PCI (peripheral component interconnect) architecture assigning interrupt requests 29, 30 bypassing defective adapter 21 features and options 30 features and options, configuring 30 Interrupt Request 2.
programs (continued) navigating through diagnostic tests 112 protecting data 27 the server 40 publications ordering xii part numbers xii related xii R rack model connectors 12 controls 7 expansion bay.
security options 74 security procedures See also password administrator password 25 defining system owner's name 28 power-on password 25 self-tests, internal 110 serial number keys 162 server 162.
surge protectors 17 switches See also jumper microprocessor speed 70, 170, 171 system board 170 symmetric multiprocessing (SMP) 4 system board battery failure 115 LEDs 168 System Information descripti.
video (continued) connector location 13, 169 default settings 165 defining cache buffer 29 enabling BIOS cache 29 ROM address conflicts 152 video port 86 view front 7 rear 12 virus checking 28 vital p.
IBM Part Number: 01K7717 Printed in U.S.A. September 1998 ð1K7717.
An important point after buying a device IBM 5000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought IBM 5000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data IBM 5000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, IBM 5000 you will learn all the available features of the product, as well as information on its operation. The information that you get IBM 5000 will certainly help you make a decision on the purchase.
If you already are a holder of IBM 5000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime IBM 5000.
However, one of the most important roles played by the user manual is to help in solving problems with IBM 5000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device IBM 5000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
