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IBM Netcool®/Proviso® 4.3-W Tivoli Document Revision R2E1 Cisco IP T elephony T echnology Pack User’ s Guide.
Notices This infor mation was dev eloped for products and ser vices offered in the U .S .A. IBM ® may not offer the products , ser vices , or feat ures discussed in this document in other countrie s . Consult y our local IBM representative for information about the products and ser vices currently available in your area.
Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products. All statements reg arding IBM’ s future direction or intent are subject to change or wi thdrawal without notice , and represent g oals and objectiv es only .
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Netcool/Pro viso Cisco IP T elephony T echno logy Pack User’ s Guide, Version 4.3-W v Co n t e n t s Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents vi Netcool/Pro viso Cisco IP T elephony T echno logy Pack User’ s Guide, V ersion 4.3-W Cluster Call Distribu tion Detail Char t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Cluster Call Distribu tion Group .
Con te nts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W vii P erfmon MOH Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 P erfmon PSTN D et ail Char t .
Contents viii Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Pre-Requisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Con te nts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W ix V o IP DeviceT ype . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents x Netcool/Proviso Cisco IP T elephony T echnology Pack User’ s G uide, V ersion 4.3-W CauseMisdial e dT r unkP r efix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 CauseNet workOutOfO rder .
Con te nts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W xi Cluster Numb er of Direc t V oi ceMail Calls (Nb). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 Cluster Percentage of Co mpa ny Calls (percent) .
Contents xii Netcool/P roviso Cisco IP T elephony T echnology Pack User’ s G uide, V ersion 4.3-W ClusterEr l ang B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Con te nts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W xiii Encr yptedRegisteredPhones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301 F orwardT oV oiceM a il .
Contents xiv Netcool/Pro viso Cisco IP T elephony T echnology P a ck User’ s Guide, Version 4.3-W Interface Pack et Loss (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337 Interface T hroughput In (k bps) .
Con te nts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W xv P ercentage of Successful Calls (Nb) CME(Bulk) V OIP Cisco . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373 P ercentage of T ollBypass Calls (percent) CME(Bulk) V OIP Cisco .
Contents xvi Netcool/Pro viso Cisco IP T elephony T echnolog y Pa ck U ser’ s Guide, Version 4.3-W SNMP R esponse Time (ms) (avg last hour). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409 SNMP R esponse Time (ms) (avg last hour).
Con te nts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W xvii Other T asks and Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455 V erifyi ng Resources .
Contents xviii Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W xix Pr e f a c e This manual describes the Netcool/P roviso Cisco IP T elephony T echnology Pac k, focusing on the Cisco IP T elephony environment.
Preface xx Netcool/P roviso Cisco IP T elephony T echno logy Pack User’ s G uide, V e rsion 4.3-W • Chapter 4, Element and Sub-Element Properties Describes the properties that the Cisco IP T elephony T echnolog y Pac k discov ers during the in ventor y process .
Preface Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W xxi • Netcool/Proviso T echnolog y P acks extend the Netcool/Proviso system with serv ice-ready re por t s for network operations , business develo pment, and customer viewing .
Preface xxii Netcool/Pro viso Cisco IP T elephony T ec hnolog y Pa ck U ser’ s Guide, V ersion 4.3-W.
Netcool/Pro viso Cisco IP T elephony T echno logy Pack User’ s Guide, Version 4.3-W 1 Chapter 1: Intr oduc tion This chapter discusses the following topics: Over view Netcool/Proviso T echnolog y Pa.
Chapter 1: Introduction 2 Netcool/P roviso Cisco IP T elephony T ec hnology Pack User’ s G uide, V ersion 4.3-W T echnolog y Pac k. The g rouping r ules use the properties and values defined within in ventory for mulas or adaptor design files to filter th e sub-elements into their appropri ate collection or reporting g roups .
Chapter 1: Introduction Netcool/Pro viso Cisco IP T elephony T echno logy Pack User’ s Guide, Version 4.3-W 3 CME Operation The C ME is designe d to work with data that is gat hered over the space of one hour .
Chapter 1: Introduction 4 Netcool/P roviso Cisco IP T elephony T ec hnology Pack User’ s G uide, V ersion 4.3-W A T echnolog y P ack reporter set is a related g roup of repor ts that provide perfor man ce infor mation on a specific set of devices or resources that exist in a netw ork.
Chapter 1: Introduction Netcool/Pro viso Cisco IP T elephony T echno logy Pack User’ s Guide, Version 4.3-W 5 NO TES.
Chapter 1: Introduction 6 Netcool/P roviso Cisco IP T elephony T ec hnology Pack User’ s G uide, V ersion 4.3-W.
Netcool/Pro viso Cisco IP T elephony T echno logy Pack User’ s Guide, Version 4.3-W 7 Chapter 2: Suppor ted Repor ts This chapter discusses the following topics: Over view The Cisco IP T elephony T .
Chapter 2: Supported Repor ts 8 Netcool/P r oviso Cisco IP T elephony T echno logy P ack User’ s Guide, V ersion 4.3-W ...Infrastructure ......CallManager Server ......PSTN Gateway .........Interface .........Device .........DSP Card ......Media Devices .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echno logy Pack User’ s Guide, Version 4.3-W 9 Repor ts This technolog y pack provides the f ollowing repor ts: CCM Server Qualit.
Chapter 2: Supported Repor ts 10 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gatekeeper Availability Re source Detail Chart Gatekeeper Device Quality Resourc.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 11 PSTN Gateway E1/T1Availability Resource Top 10 CDR Call Completion Top 10 CDR C.
Chapter 2: Supported Repor ts 12 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W C C M Ser ver Quality Resource Detail Char t Description Detail chart showing CallManager cluster and ser ver quality .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 13 CC M S e r ve r Q u a l i t y R e s o u r c e Description Re source summary chart showing CallMa nager cluster a nd se r ver qual i ty .
Chapter 2: Supported Repor ts 14 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W C CM Sql Ser ve r Gr oup Description Group summar y chart showing Ca llManager SQL server usage .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 15 C CM Sql Ser ver Res ourc e Deta il Chart Description Detail chart showing CallManager SQL ser ver usage.
Chapter 2: Supported Repor ts 16 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W C CM Sql Ser ve r Res our ce Description Re source summar y char t showing CallManager SQL ser ver usage.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 17 CDR Call Distribution Detail Char t Description Detail chart showing the specific sub-element call dist ribution based on infor mation collected through CD Rs and CMRs .
Chapter 2: Supported Repor ts 18 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CDR Call Distribution Group Description Group summar y chart showing the specific sub-element ca ll distribution based on info r mation coll ected through CDRs and CMRs .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 19 CDR Call Distribution Resource Description R esource summary chart showi ng the specif ic sub-elemen t call dist ribution based on infor mation coll ected through CDRs and CMRs .
Chapter 2: Supported Repor ts 20 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NOC Reporting > VOIP > Cisco > IP T elephony Call Detail Record > Ex.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 21 CDR Quality Detail Char t Description Detail chart showing the specific sub-e lement quality ba sed on infor mation collected through Call D etail records (call signaling) and Call Maintenance R ecords .
Chapter 2: Supported Repor ts 22 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Perfmon MOH Resource Perfmon PSTN Resource Perfmon Security Resource Top 10 CDR .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 23 CDR Quality Group Description Group summar y chart showing the specific sub-elemen t quality based on infor mat ion collected through Call Detail records (call signaling) and Call Maintenance Records .
Chapter 2: Supported Repor ts 24 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CDR Quality Resource Description Re source summar y char t showing the specific sub-elem ent quality based on infor m ation collected through Call Detail records (c all signaling) and Call Maintenance Records .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 25 NOC Reporting > VOIP > Cisco > IP T elephony Ca ll Detail Record > .
Chapter 2: Supported Repor ts 26 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CDR Utilization Det ail C hart Description Detail chart showing the specific sub-element utilizat ion based on infor mation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 27 CDR Utilization Group Description Group summar y chart showing the specific sub-e lemen t utilization based on information colle cted through CDRs and CMRs .
Chapter 2: Supported Repor ts 28 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CDR Utilization Resource Description Resource summary chart showing the specific sub-elem ent utilization based on infor mation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 29 NOC Reporting > VOIP > Cisco > IP T elephony Call Detail Record > E.
Chapter 2: Supported Repor ts 30 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CDR V oiceMail Usage Detail Char t Description Detail chart showing the speci fic sub-element voicemail ut ilization based on infor mation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 31 CDR V oiceMail Usage Resource Description Re source summar y chart showing the specific sub-elemen t voicemail utilization based on infor mation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts 32 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NOC Reporting > VOIP > Cisco > IP T elephony Call Deta il Record > E.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 33 Cluster Call Distribution Detail Char t Description Detail chart showing cluster call distribution base d on infor mation collected through CDRs and CMRs.
Chapter 2: Supported Repor ts 34 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster Call Distribution Group Description Group summar y chart showing cluster call distribution ba sed on infor mation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 35 Cluster Call Distribution Resour ce Description Re source summary chart showing clus ter call distribu tion based on infor mation co llected thr ough CDRs and CMRs .
Chapter 2: Supported Repor ts 36 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster Erlang-B Group Description Group summar y repor t for predic ting call loss in a cluster .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 37 Cluster IP vs L egacy De tail Char t Description Detail chart showing cluster company call distribution ba sed on infor mation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts 38 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster IP vs L egac y Resource Description Re source summar y chart showing cluster company call distribution based on infor m ation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 39 Cluster Quality D etail Char t Description Detail chart showing cluster quality based on infor mation co llected through Call De ta il R ecords (call si gna ling) and Call Maintenance Records .
Chapter 2: Supported Repor ts 40 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster Quality Group Description Group summar y chart showing cluster quality based on infor mation collected through Call Detail Records (call signaling) and Call Maintenance Records .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 41 Cluster Quality Resource Description Re source summary char t showing cluster quality based on in for mation collected through Cal l Detail Records (call signaling) and Call Maintenance Records .
Chapter 2: Supported Repor ts 42 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Global VOIP.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 43 Cluster Utilization Detail Char t Description Detail chart showing cluster utilization based on infor mation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts 44 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster Utilization Group Description Group summar y chart showing cluster utilization base d on infor m ation collected through CDRs and CMRs.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 45 Cluster Utilization MLH Resource Description Re source summar y repor t showing cluster utilizat ion based on multi-line hunt (MLH) metrics .
Chapter 2: Supported Repor ts 46 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster Utilization Resource Description Resource summary chart showing cluster utilization ba sed on infor mation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 47 Cluster V oiceMail Usage Detail C har t Description Detail chart showing cluster voicemail utilization based on infor mation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts 48 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster V oiceMail Usage Resourc e Description Re source summar y chart showing cluster voicemail utiliz ation based on infor mation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 49 Errors on Cluster by Codec Description Resource summary re por t for codec e r rors in a cluster .
Chapter 2: Supported Repor ts 50 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NOC Reporting > VOIP > Cisco > IP T elephony Call De tail Record > C.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 51 Gatekeeper A vailability Resource Detail Char t Description Detail chart based on gatekee per devi ce reachability and response time.
Chapter 2: Supported Repor ts 52 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gatekeeper A vailability Resource Description Re source summar y char t based on gatekeeper device reachability and response time .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 53 Gatek eep er Device Q ualit y Resource D etail Ch ar t Description Detail chart base d on gate kee per device CPU utilization and netw ork errors.
Chapter 2: Supported Repor ts 54 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gate kee p er Device Q ualit y Re source Description Re source summar y char t based on gatekeeper device CPU utilizati on and network errors .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 55 Gatekeeper Inter face A vailabi lity Resource Detail Char t Description Detail chart showing ga te keeper’ s interface availability percentage.
Chapter 2: Supported Repor ts 56 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gatekeeper Inter face A vailability Resource Description Re source summar y chart showing g a te kee per’ s interface availability percentage.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 57 Gatekeeper Inter face Utilization Resour ce Detail Char t Description Detail chart showing g a te kee per’ s interf ace bandwidth utiliz ation percentage.
Chapter 2: Supported Repor ts 58 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gatekeeper Inter face Utilization Resour ce Description Resource summary chart showing g atekeeper’ s interfac e bandw idth utilization percentage.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 59 Global VOIP Description A multi-techno logies report that targ ets the customerís de cision mak er .
Chapter 2: Supported Repor ts 60 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster Utilization Resource PSTN Gateway Device Quality Resource Detail Chart Top 10 E1/T1 Utilization Resource Drilled Down From None.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 61 K-F ac tor Detail Char t Description Detail repor t on listening quality using ITU-standard K-Factor metrics .
Chapter 2: Supported Repor ts 62 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W K-F ac tor Group Description Group summar y repor t on listening quality us ing ITU-standard K-Factor metrics .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 63 Drilled Down From None..
Chapter 2: Supported Repor ts 64 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W K-F ac tor Resource Description Re source summar y repor t on listening qualit y using ITU-standard K-Factor metrics .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 65 NOC Reporting > VOIP > Cisco > IP T elephony Ca ll Detail Record > .
Chapter 2: Supported Repor ts 66 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Media Devi ce Grou p Description Group summar y chart showing the media devi ce’ s registration availability percentage.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 67 Media Devi ce Re sour ce Detail Cha r t Description Detail chart showing the media device’ s registration availabi lity per ce n ta ge.
Chapter 2: Supported Repor ts 68 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Media Dev ic e Reso ur c e Description Re source summary chart showing the media devi ce’ s registra t ion av ai lability percentage.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 69 P er fmon Active Calls Detail Char t Description Detail repor t for Microsoft perfor mance counter metrics .
Chapter 2: Supported Repor ts 70 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W P er fmon Active C alls Group Description Group summar y re por t for Microsoft perfor mance counter metrics .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 71 Pe r f m o n A c t i v e C a l l s R e s o u r c e Description Re source summar y re por t for Microsoft perfor mance counter metrics.
Chapter 2: Supported Repor ts 72 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Drilled Down From Perfmon Active Calls Group Perfmon MOH Group Perfmon PSTN Grou.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 73 P er fmon MOH Deta il Chart Description Detail repor t for P erfmon Music on Hold (MOH) counter metrics .
Chapter 2: Supported Repor ts 74 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W P er fmon MOH Group Description Group summar y repor t for Pe rf mon Musi c on Hold (MOH) counter met rics .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 75 P er fmon MOH Resourc e Description Resource summar y re por t for P erfmon Mu sic on Hold (MOH) counter metrics .
Chapter 2: Supported Repor ts 76 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Pe r f m o n P S T N D e t a i l C h a r t Description Detail re por t for Perfmon PSTN counter m et ri cs .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 77 Pe r f m o n P S T N G r o u p Description Group summar y re por t for Perf mon PSTN counter metrics .
Chapter 2: Supported Repor ts 78 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Pe r f m o n P S T N R e s o u r c e Description Resource summar y re por t for P erfmon PSTN counter metrics .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 79 Drilled Down From Perfmon PSTN Group.
Chapter 2: Supported Repor ts 80 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Pe r f m o n S e c u r i t y D e t a i l C h a r t Description Detail chart for P erfmon counter metrics on acti ve calls .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 81 Pe r f m o n S e c u r i t y G r o u p Description Group summar y repor t for Perf mon security metrics .
Chapter 2: Supported Repor ts 82 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Pe r f m o n S e c u r i t y R e s o u r c e Description Resource summar y re por t for P erfmon security metr ics .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 83 Drilled Down From Perfmon Security Group.
Chapter 2: Supported Repor ts 84 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway A vailability Resource Detail Chart Description Detail chart based on PSTN g ateway errors and availability on the network.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 85 PSTN Gateway A va ilability Resource Description Re source summar y chart based on PSTN g ateway errors and availability on the netw ork.
Chapter 2: Supported Repor ts 86 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway Device DS0 Usage Detail Char t Description Detail chart showing PSTN g a te way DS0 usage and quality .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 87 PSTN Gateway Devic e Quality Resource Detail Char t Description Detail chart showing PSTN ga te way CPU utilization, number of pac kets , and er rors .
Chapter 2: Supported Repor ts 88 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway Devic e Quality Resource Description Re source summar y chart showing PSTN ga te way CPU utilization, number of pac kets , and er rors .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 89 PSTN Gateway DSP Car d Resource Detail Char t Description Detail char t showing DSP ca rd u tl ization percentag e.
Chapter 2: Supported Repor ts 90 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway DSP Ca rd Resource Description Resource summar y chart showing DSP card utl ization percentag e.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 91 PSTN Gateway E1/T1 A vailability Resource Detail Char t Description Detail chart showing E1 or T1 interface availability .
Chapter 2: Supported Repor ts 92 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN G ateway E1/T1 I nter face U t ilization Resource Detail Char t Description Detail chart showing E1 or T1 interface utilization percentag e.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 93 PSTN G ateway E1/T1 I nte r f ace Utilization Resource Description Resource summary chart showing E1 or T1 interface utilization perce ntag e.
Chapter 2: Supported Repor ts 94 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway E1/T1A vailability Resource Description Re source summar y chart showing E1 or T1 interfac e av ailability .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 95 To p 1 0 C D R C a l l C o m p l e t i o n Description T op 10 and bottom 10 extensions, gateways , or pa ths based on successful or unsucc essful calls .
Chapter 2: Supported Repor ts 96 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NOC Reporting > VOIP > Cisco > IP T elephony Call Detail Record > Me.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 97 To p 1 0 C D R C a l l D u r a t i o n Description T op 10 extensions, gateways , or pa ths base d on t otal call duration.
Chapter 2: Supported Repor ts 98 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NOC Reporting > VOIP > Cisco > IP T elephony Call Detail Record > Me.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack U ser’ s Guide, V ersion 4.3-W 99 To p 1 0 C D R K - F a c t o r Description T op-10 CDR data using IDU-st andard K-factor metrics.
Chapter 2: Supported Repor ts 100 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Drills Down T o K-Factor Detail C hart Drilled Down From None.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 101 T op 10 CDR Number of Calls Description T op 10 extensions, gateways , or paths based on tota l number of incoming or outg oing calls to PSTN .
Chapter 2: Supported Repor ts 102 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NOC Reporting > VOIP > Cisco > IP T elephony Call Detail Record > M.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 103 T op 10 CDR Number of Er rors Description T op 10 extensions, gateways , or paths based on total number of errors.
Chapter 2: Supported Repor ts 104 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NOC Reporting > VOIP > Cisco > IP T elephony Call Detail Record > M.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 105 T o p 10 Cluster Call Comp letion Description T op 10 and bottom 10 clusters based on th e percentage of succes sful calls .
Chapter 2: Supported Repor ts 106 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W T o p 10 Cluster Numbe r of Calls Description T op 10 clusters based on number of incoming and outgoing calls.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 107 To p 1 0 C l u s t e r N u m b e r o f E r r o r s Description T op 10 cluster based on number of errors .
Chapter 2: Supported Repor ts 108 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W T op 10 E1/T1 Utiliz ation Resource Description T op 10 E1 or T1 interfaces based on bandwidth utiliz ation percentag e.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 109 NO TES.
Chapter 2: Supported Repor ts 110 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 111 Chapter 3: Devices and Ser vices This chapter discusses the following topics: Over view This chapter provides a summar y of Cisco IP T ele phony device technolog y that the Cisco IP T elephony T echnolog y P ack is designed to support.
Chapter 3: Devices and Ser vices 112 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Cat egories of Ser vice Repor ting The technolog y pack provides the followi.
Chapter 3: Devices and Ser vices Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 113 Sources of Collected Data The Netcool/Proviso Cisco IP T elephony T e chnolog y Pack uses both SNMP and bulk data collection.
Chapter 3: Devices and Ser vices 114 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W The following figure illustrates the technolog y pack’ s data collection architecture in a CCM environment: P ort for SQL A ccess CallManager Publisher r uns on an MS-SQL2000 ser ver .
Chapter 3: Devices and Ser vices Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 115 • With pre-4.4.3 Netcool/Proviso v ersions , ensure that the dc.cfg file contains a URI for each CCM Publisher bulk adaptor , and that the URI matc hes the URI of the associated data source in the odbc.
Chapter 3: Devices and Ser vices 116 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W P re-Requisites This section describes the pre-requ isites for the Netcool/Proviso Cisco IP T ele phony T echnolog y P ack.
Chapter 3: Devices and Ser vices Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 117 In addition, the following enter p rise pa ra me ters must be set: • LocalCDRP ath — A directory for local CDR files writt en b y Ci sco CallManager .
Chapter 3: Devices and Ser vices 118 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NO TES.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 119 Chapter 4: Element and Sub-Element Pr o p e r t i e s This chapter discusses the following topics: Over view Note: T o see a list of the properties that this technology pack defines for e ach of the sub-element it creates, see the chapter on defined resources.
Chapter 4: Element and Sub-Element Properties 120 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W AP_ifT ype Description Open-for mat name of the specific type of resour ce represented (for exam ple, Ethernet and DS1).
Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 121 CDRclusterId Description The cluster identifier. Used with bulk data. Captured in Disco very F ormulas None. Used in CME F o rmulas None.
Chapter 4: Element and Sub-Element Properties 122 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CDRcustomerId Description The customer identifier. Used with bulk data. Captured in Disco very F ormulas None. Used in CME F o rmulas None.
Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 123 CDRsiteId Description The site identifie r. Used with bulk data. Captured in Disco very F ormulas None. Used in CME F o rmulas None.
Chapter 4: Element and Sub-Element Properties 124 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W cdrT ype Description The type of Call Detail Record (CDR) — for example, Extension, Gatewa y , P ath. Used with bulk data.
Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 125 clusterId Description This proper ty has been replaced by CDRclusterId . Captured in Disco very F ormulas None. Used in CME F o rmulas None.
Chapter 4: Element and Sub-Element Properties 126 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W customerId Description This proper ty has been replaced by CDRcustomerId . Captured in Disco very F ormulas None. Used in CME F o rmulas None.
Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 127 Element.NAME Description The name of a Cisco IP element. Captured in Disco very F ormulas None. Used in CME F o rmulas None.
Chapter 4: Element and Sub-Element Properties 128 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Element.ST A TE Description Indicates whether a n element is a ctiv e. Captured in Disco very F ormulas None. Used in CME F o rmulas None.
Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 129 FA M I LY Description Identifies a sub-element for repor ting and sub-element grouping purposes. Captured in Disco very F ormulas None.
Chapter 4: Element and Sub-Element Properties 130 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NAME Description The path name of collect ed path sub-elements . Captured in Disco very F ormulas None. Used in CME F o rmulas None.
Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 131 siteId Description This proper ty has been replaced by CDRsiteId . Captured in Disco very F ormulas None. Used in CME F o rmulas None.
Chapter 4: Element and Sub-Element Properties 132 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ST A TE Description Indicates whether t he entry is activ e. Captured in Disco very F ormulas None. Used in CME F o rmulas None.
Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 133 V oIPCallMgrClust erId Description The cluster ID . T his value is ba sed on the following MIB values: • ccmClusterId , with CallManager devices.
Chapter 4: Element and Sub-Element Properties 134 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W V oIPCallMgrC ustomerId Description The customer ID . T his value is based on the following MIB v alues: • sysName , with PSTN Gatewa y E1/T1 interfaces and PSTN Gatew ay DSP .
Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 135 V oIPCallMgrDSPMaxChannel Description The maximum number of channels allow ed in each DSP . The value of this property is based on the MIB object cdspCardMaxChanPerDSP .
Chapter 4: Element and Sub-Element Properties 136 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W V oIPCallMgrF ileSystemName Description The file ser ver name, based on the MIB value hrStorageDescr . Captured in Disco very F ormulas CCM_Server_FileSystem Used in CME F o rmulas None.
Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 137 V oIPCallMgrGateway IpAddress Description The last known IP Address of the g ateway . The value of this proper ty is based on the MIB object ccmGatewayInetAddress .
Chapter 4: Element and Sub-Element Properties 138 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Vo I P C a l l M g r G a t e w a y N a m e Description The name that the CallManager assigns to the gateway . Captured in Disco very F ormulas CCM_Gateway_ Device Used in CME F o rmulas None.
Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 139 Vo I P C a l l M g r G a t e w a y Ty p e Description The g atewa y type. This v alue is based on the MIB object ccmGatewayType .
Chapter 4: Element and Sub-Element Properties 140 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W V oIPCallMgrMediaDeviceIpA ddress Description The media device IP address , based on the MIB v alue ccmMediaDeviceInetAddress .
Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 141 V oIPCallMgrMediaDeviceName Description The media device name, based on the MIB v alue ccmMediaDeviceDescription .
Chapter 4: Element and Sub-Element Properties 142 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W V oIPCallMgrMediaDeviceT ype Description The me d ia de vice typ e , based on th e MIB v alue ccmMediaDeviceType .
Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 143 Vo I P C a l l M g r P r o c e s s N a m e Description The CallManag er Ser ver process id entifier , based on the MIB value hrSWRunName .
Chapter 4: Element and Sub-Element Properties 144 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W V oIPCallMgrSerialOrDsp Description Indicates a voice device. Captured in Disco very F ormulas None. Used in CME F o rmulas None.
Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 145 V oIPCallMgrSer verDescr Description The Call Manager Ser ver descri ption, based on the MIB value ccmDescription .
Chapter 4: Element and Sub-Element Properties 146 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W V oIPCallMgrSer verId Description The CallManag er Ser ver ID . T his value is based on the following MIB v alues: • cdpGlobalDeviceId , with CallManager Ser ver devices .
Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 147 V oIPCallMgrSer verV ersion Description The CallManager Ser ver v ers ion, based on the MIB v alue ccmVersion . Captured in Disco very F ormulas CCM_Server_Device Used in CME F o rmulas None.
Chapter 4: Element and Sub-Element Properties 148 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Vo I P C a l l M g r S q l D b N a m e Description The CallManager Ser ver SQL datab a se name, based on the MIB v alue mssqlDbInfoDbName .
Chapter 4: Ele ment and Sub- Element Proper ties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 149 Vo I P D e v i c e Ty p e Description One of the following Ci.
Chapter 4: Element and Sub-Element Properties 150 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NO TES.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 151 Chapter 5: Defined Resources This chapter discusses the following topics: Over view A N et co ol /Pro viso res ou rc e is a netw ork element or sub-element, such as a router or a hub .
Chapter 5: Defined Resou rces 152 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Sub-elements An element has o ne or more sub-elem ents for statistics that app ly to the Cisco IP T ele phony techn ol ogy . T he sub-elemen t nam e identifies a sub -el ement that resides in the database .
Chapter 5: Defined Resou rces Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 153 Sub-Element T ypes The Cisco IP T e le phony T echnolog y Pa ck crea tes the fol.
Chapter 5: Defined Resou rces 154 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CallManager Gat ew ay Device Collection T ype SNMP F amily V OIP_Cisco_CCM_Gate.
Chapter 5: Defined Resou rces Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 155 CallManager Server De vice Collection T ype SNMP F amily 1213_Device Naming Stru.
Chapter 5: Defined Resou rces 156 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CallManager Server Pr ocess Collection T ype SNMP F amily V OIP_Cisco_CCM_Ser v.
Chapter 5: Defined Resou rces Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 157 Codec Collection T ype Bulk F amily V OIP_Cisco_ CDR_Codec Naming Struc ture Sub.
Chapter 5: Defined Resou rces 158 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Commen ts This sub-el ement is the extension number for a phone or a CTI application. An ex tension can be any inter nal phone number ma naged by the CallManager’ s DialPlan, according to its configuration.
Chapter 5: Defined Resou rces Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 159 Gate w ay Collection T ype Bulk F amily V OIP_Cis co_CDR_Gat eway Naming Struc t.
Chapter 5: Defined Resou rces 160 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Pe rf m o n Collection T ype Bulk F amily V OIP_Cisco_CCM_Server_PERFMON Naming.
Chapter 5: Defined Resou rces Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 161 PSTN Gat ew ay DSP Card Collection T ype SNMP F amily V OIP_Cisco_PSTN_Gateway_DSP_Card (for ca rds discovered through CISCO_DSP-MGMT - MIB) Or .
Chapter 5: Defined Resou rces 162 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NO TES.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 163 Chapter 6: Sub-Element Grouping Rules This chapter discusses the following topics: Over view T ypically , a Netcool/Pro viso T echnolog y P ack defines sub-element groupi ng r ules .
Chapter 6: Sub-Element Grouping Rules 164 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NOC Grouping The NOC re porting tree provides the framework that allo ws users to na vigate to re ports. The NOC repor ting tree for this technology pack contains the following high-lev el branches .
Chapter 6: Sub-Element Grouping Rules Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 165 The sub-branches are describe d as follows: Global Cust omer View Br anch (No Rules or Conditions) Sub-branch Name Description CCM Ser vers T ype: Static.
Chapter 6: Sub-Element Grouping Rules 166 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W IP T elephony Call Detail Rec ord Branch The IP T ele phony Call Detail.
Chapter 6: Sub-Element Grouping Rules Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 167 Sub-elements that matc h this condition are tested agains t the ru les and conditions in the sub-branches .
Chapter 6: Sub-Element Grouping Rules 168 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Media Gateways T ype: Static. Purpose: Fi lters by condition: %(FAMILY) = 'VOIP_Cisco_CDR_Gateway' Media Gateways --By Cluster Ty p e : S t a t i c .
Chapter 6: Sub-Element Grouping Rules Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 169 Infrastructure Branch The Infrastr ucture branch of the Cisco IP T elephony NOC repor ting tree contains the sub-branches sho wn below: This branch has no r ules or conditions .
Chapter 6: Sub-Element Grouping Rules 170 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Per f m o n --By Site ----%(CDRsiteID) Ty p e : R u l e . Purpos e : Gro ups the collected Perfmon sub-elemen ts by CCM site ID .
Chapter 6: Sub-Element Grouping Rules Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 171 Sub-Element Collect Grouping The sub-elem ent colle ction tree org anizes the requ ests that col lect metrics from sub-elements .
%(FAMILY) = 'VOIP_Cisco_CCM_Med ia_Device' %(VoIPDeviceType) = 'CallManage rServer' Chapter 6: Sub-Element Grouping Rules 172 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W The branches are described as follows: Sub-branch Name Description CCM Media Device T ype: Static.
Chapter 6: Sub-Element Grouping Rules Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 173 NO TES.
Chapter 6: Sub-Element Grouping Rules 174 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 175 Chapter 7: C ollec tion F ormulas This chapter discusses the following topics: Over view This technolog y pack.
Chapter 7: Collection Formulas 176 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Data Collection This technolog y pack uses both SNMP collection and bulk colle.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 177 Fo r m u l a R e f e r e n c e The following pages provide a reference of the formulas that this technology pack provides . The reference pages hav e the following sections: • Ty pe .
Chapter 7: Collection Formulas 178 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W AttendantC onsoleClientsOnline Ty p e Import Description T otal number of attendant console clients currently online. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 179 Att en d ant Co ns o le Cl ientsRegistered Ty p e Import Description T otal number of attendant con sol e cl i ent s reg i ste re d to the device.
Chapter 7: Collection Formulas 180 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Authenticat edCallsActive Ty p e Import Description T ota l number of active authentica te d calls . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 181 Authenticat edP ar tiallyRegisteredPhone Ty p e Import Description T otal number of active authenticate d ext ensions that hav e not completed the registration process .
Chapter 7: Collection Formulas 182 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Authenticat edRegisteredPhones Ty p e Import Description T otal number of active authenticate d and fully registe re d ext ensions.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 183 A vailability (percent) Ty p e SNMP (collection) Description The perce ntage of tim e tha t this resource was in an operational state .
Chapter 7: Collection Formulas 184 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W BRIChannelsActive Ty p e Import Description T otal number of BRI channels currently in use in the target devi ce. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 185 BRISpansInSer vice Ty p e Import Description T otal number of BRI spans av ailable in the target device. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 186 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CallDuratio n Ty p e Import Description The duration of the call, in seconds .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 187 CallsActi ve Ty p e Import Description T otal number of curr ently active calls for the resource or resources specified. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 188 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CallsInProgress Ty p e Import Description T otal number of calls being e stab lished at the time of sampling . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 189 CauseC allRejected Ty p e Import Description Call rejected.
Chapter 7: Collection Formulas 190 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CauseChannelUnacceptable Ty p e Import Description Channel unacceptable. Cause code 6. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 191 CauseDestinationOutOfOrder Ty p e Import Description Destination out of order . Cause code 27. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 192 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CauseIn v alidNumberF ormat Ty p e Import Description Address incomplete, inv alid number for mat. Cause code 28. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 193 CauseMisdialedT runkP refix Ty p e Import Description Misdialed tr unk prefix. Cause code 5. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 194 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CauseNetw orkOutO fOrder Ty p e Import Description Network out of order . Cause code 38. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 195 CauseNoAnswerF romUser Ty p e Import Description No answer from user . Cause code 19. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 196 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CauseNoChannelA vailable Ty p e Import Description No channel/circuit av ail able. Cause code 34. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 197 CauseNoRouteT oD estination Ty p e Import Description No route to destination. Cause code 3. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 198 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CauseNoRouteT ransitNetwork Ty p e Import Description No route to specified transit network. Cause code 2. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 199 CauseNoUserResponding Ty p e Import Description No user respon ding to the ca ll. Cause cod e 18. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 200 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CauseNumberChanged Ty p e Import Description CNumber changed.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 201 CauseOther Ty p e Import Description Unspecified error.
Chapter 7: Collection Formulas 202 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CauseResourc eUnav ailable Ty p e Import Description Re source unavailable or unspecified. Cause code 47. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 203 CauseSubscriberAbsent Ty p e Import Description Subscriber absent. Cause code 20. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 204 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CauseSwitc hCongestio n Ty p e Import Description Switchin g equipment con gestion. Cause code 42. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 205 CauseT emporar yF ailure Ty p e Import Description T emporary failure. Caus e cod e 41. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 206 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CauseUnassignedNumber Ty p e Import Description Unassigned or unallocated number . Cause code 1. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 207 CauseUserBusy Ty p e Import Description User busy .
Chapter 7: Collection Formulas 208 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W C C M CPU Utilization (per cent) (a vg last 5 mn) Ty p e SNMP (collection) Description The av erage percentage of time , o ver t he last fi ve minutes , that this processor was not idle.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 209 C CM Media D evice Registra tion A vailability (per cent) Ty p e SNMP (collection) Description The availability (percentage) that the medi a devices can register with a CCM server .
Chapter 7: Collection Formulas 210 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W C C M Physical Memor y Utilization (percent) Ty p e SNMP (collection) Description The percentag e of CallManage r physical memor y utilizati on.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 211 C C M Registered CTI Devices (Nb) (G auge) Ty p e SNMP (collection) Description The total number of CTI devices registered to the CallManager.
Chapter 7: Collection Formulas 212 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W C C M Registered Devices (Nb) (G auge) Ty p e SNMP (collection) Description The total num ber of device s currently registered t o the CallMana ger device.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 213 C C M Registered Gateways (Nb) (Gauge) Ty p e SNMP (collection) Description The total number of media g ateways registered to a CallManager device.
Chapter 7: Collection Formulas 214 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W C C M Registered Media D evices (Nb) (Gauge) Ty p e SNMP (collection) Description The total num ber of media d evices regist ered to a Call Manager Ser ver .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 215 C C M Registered Phones (Nb) (Gauge) Ty p e SNMP (collection) Description The total number of IP phones regi stered to a CallManager device.
Chapter 7: Collection Formulas 216 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W C C M Registered V oiceMail D evices (Nb) (Gauge) Ty p e SNMP (collection) Description The total num ber of regist ered v oicemail devi ces .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 217 C C M Rejected Devices (Nb) (Gauge) Ty p e SNMP (collection) Description The total number of rejected devices. Syntax ccmRejectedPhones.
Chapter 7: Collection Formulas 218 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W C C M SQL Ser ver A vailability percentage Ty p e SNMP (collection) Description The availability percentage of the CallManager SQL ser ver .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 219 C C M SQL Ser ver C ache Hit ratio (perc ent) Ty p e SNMP (collection) Description The buffer cac he hit rati o . The percenta ge of time that a requested dat a page was found in the data cache instead of being read from disk.
Chapter 7: Collection Formulas 220 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W C CM SQL Ser ver fr ee buffers (Nb) Ty p e SNMP (collection) Description The total number of data cache bu ffers currently in the free pool.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 221 C CM SQL Ser ver number active user c onnections Ty p e SNMP (collection) Description The total number of open user connections. Syntax Dim I0 AS Integer Default * NAME Sql ; V1=OIDVAL(mssqlSrvInfoUserConnection s.
Chapter 7: Collection Formulas 222 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W C C M SQL S er ver number of blocked users Ty p e SNMP (collection) Description The total Number of users blocked b y other users .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 223 C C M SQL Ser ver number of locks block ing processes Ty p e SNMP (collection) Description The total number of locks blocking other processes .
Chapter 7: Collection Formulas 224 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W C CM SQL Ser ver number of locks Ty p e SNMP (collection) Description The total number of locks in use b y SQL Ser ver . Syntax Dim I0 AS Integer Default * NAME Sql ; V1=OIDVAL(mssqlSrvInfoTotalLocks.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 225 C C M SQ L Se rv er nu m b e r of p e nd in g rw Ty p e SNMP (collection) Description The total number of pending reads and writes.
Chapter 7: Collection Formulas 226 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CC M S Q L S e r ve r T o t a l n u m b e r o f Pa g e s Ty p e SNMP (collection) Description The total number of pages read and written.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 227 CC R Ty p e Import Description Cumulati ve concealment ratio du ring a call represented as c oncea lme nt time / speech time. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 228 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Cluster Erlang Ty p e CME Description Cluster Erlang measured in mi nutes: ClusterCallD ur a tion / 60. Syntax ^(duration/60) F ormula Input Input: duration Source: ClusterCallDuration (Formula) Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 229 Cluster Number of Direct V oiceMail Calls (Nb) Ty p e CME Description The total number of voicemail calls that are direct calls to voicemail (that is, users calling voicemail directly rather than being forwarded).
Chapter 7: Collection Formulas 230 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Cluster P e rcentage of C om pan y Calls (percent) Ty p e CME Description The ratio betw een company ca lls and the total n umber of call s .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 231 Cluster P ercentage of Drop C alls (perce nt) Ty p e CME Description The ratio between dropped calls and the total n umber of calls .
Chapter 7: Collection Formulas 232 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Cluster P e rcentage of Norma l Ca ll Clearing (perc ent) Ty p e CME Description The ratio between calls that hav e a nor mal ter mination code and the total numb er of calls .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 233 C l u s t e r Pe r c e n t a g e o f Pa c k e t L o s t ( p e r c e n t ) Ty p e CME Description The ratio between packets lost and the to tal number of pac kets sent and recei ved.
Chapter 7: Collection Formulas 234 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Cluster P ercentage of Succ essful Calls (per cent) Ty p e CME Description The ratio betw een successful calls and th e total n umber of calls .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 235 Cluster P e rcentage of T o llBypass Calls (percent) Ty p e CME Description The ratio between toll bypass calls and the total number of calls .
Chapter 7: Collection Formulas 236 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Cluster T otal Hours of T raffic Ty p e CME Description The total call duration in hours. This for mula w ill be useful for future Erlang calculation.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 237 Cluster T otal Num ber of Compan y Calls (Nb) Ty p e CME Description The total number of company calls . This is the opposite of an exter nal call (see Cluster Total Number of External Calls (Nb) ).
Chapter 7: Collection Formulas 238 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Cluster T otal Num ber of Compan y IP Calls (Nb) Ty p e CME Description The total number of intras ite and intersite IP calls .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 239 Cluster T otal Num ber of Co mpan y Le gac yPBX Calls (Nb) Ty p e CME Description The total number of company leg acy PBX Calls. A legacy PBX call is an intrasite or inte rsite le g acy PBX call.
Chapter 7: Collection Formulas 240 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Cluster T otal Num ber of External Calls (Nb) Ty p e CME Description Any call to or from the PSTN . This is the opposite of a company call (see Cluster Total Number of Company Calls (Nb) ).
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 241 Cluster T otal Num ber of Normal Call Clearing Ty p e CME Description The total of calls with a nor mal ter mination code.
Chapter 7: Collection Formulas 242 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Cluster T otal Num ber of Ou tgoing External Calls (Nb) Ty p e CME Description The total of outbound calls g oing to th e PSTN . This metric is a subset of Cluster Total Number of External Calls (Nb) .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 243 ClusterBlocking Ty p e Import Description T otal number of times tha t call bloc king occurred. T his can be due to la ck of channel availability or switc h congestion.
Chapter 7: Collection Formulas 244 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterCallDur ation Ty p e Import Description The duration of the call, in seconds . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 245 ClusterCauseCallRejected Ty p e Import Description Call rejected.
Chapter 7: Collection Formulas 246 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterCauseChannelUnacc eptable Ty p e Import Description Channel unacceptable. Cause code 6. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 247 ClusterCauseDestinationOutOfOrder Ty p e Import Description Destination out of order . Cause code 27. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 248 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterCauseIn validNumberF ormat Ty p e Import Description Address incomplete, inv alid number for mat. Cause code 28. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 249 ClusterCauseMisdialedT runkPrefix Ty p e Import Description Misdialed tr unk prefix. Cause code 5. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 250 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterCauseNetworkOutOfOrder Ty p e Import Description Network out of order . Cause code 38. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 251 ClusterCauseNoAnsw erF romUser Ty p e Import Description No answer from user . Cause code 19. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 252 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterCauseNoChannelA vailable Ty p e Import Description No channel/circuit av ail able. Cause code 34. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 253 ClusterCauseNoRout eT oD estination Ty p e Import Description No route to destination. Cause code 3. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 254 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterCauseNoRout eT ransitNetwork Ty p e Import Description No route to specified transit network. Cause code 2. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 255 ClusterCauseNoUserResponding Ty p e Import Description No user respon ding to the ca ll. Cause cod e 18. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 256 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterCauseNumberC hanged Ty p e Import Description Number changed. Cause code 22. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 257 ClusterCauseOther Ty p e Import Description Unspecified error.
Chapter 7: Collection Formulas 258 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterCauseResourceUna vailable Ty p e Import Description Re source unavailable or unspecified. Cause code 47. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 259 ClusterCauseSubscriberAbsent Ty p e Import Description Subscriber absent. Cause code 20. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 260 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterCauseS witchCongestion Ty p e Import Description witching equipment cong estion. Cause code 42. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 261 ClusterCauseT emporar yF ailure Ty p e Import Description T emporary failure. Caus e cod e 41. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 262 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterCauseUnassignedNumber Ty p e Import Description Unassigned or unallocated number . Cause code 1. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 263 ClusterCauseUserBusy Ty p e Import Description User busy .
Chapter 7: Collection Formulas 264 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterDropCall Ty p e Import Description Identifies a call successfully establ ished, but that has been dropped acci dentally during the comm unication between the tw o parties .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 265 ClusterErlangB Ty p e Import Description Probability that a new arriving call will be rejected because circ uits are busy . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 266 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterErlang Ty p e Import Description Distribution of v oice traffic tha tra v erses the PSTN , divided by time . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 267 ClusterF or wardT oV oiceM ail Ty p e Import Description Identifies a call forwarded to another des t ination by the original callee .
Chapter 7: Collection Formulas 268 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterIncomingCall Ty p e Import Description Identifies a call whe r e the caller is not an internal extensi on. An incoming call can also be an inbound call or an of f-net call that comes from the PSTN .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 269 ClusterInternalCall Ty p e Import Description An internal call is a call between two internal exte nsi ons , managed by one or more CallManager clusters , where the caller and callee extensions are shor t, inter nal numbers .
Chapter 7: Collection Formulas 270 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterInternationalCall Ty p e Import Description Identifies a call whe r e t.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 271 ClusterInter siteIPCall Ty p e Import Description Identifies a specific intern .
Chapter 7: Collection Formulas 272 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterIntersite Legac yPBX Call Ty p e Import Description Identifies a specific inte rnal call where the caller and calle e are from different sites and where the voice path g oes through a PSTN G at eway .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 273 ClusterIntrasi teIPCall Ty p e Import Description Identifies a specific interna.
Chapter 7: Collection Formulas 274 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterIntrasite LegacyP BX Call Ty p e Import Description Identifies a specif i c i nternal Call where the cal l er an d cal l e e are both at the same site , but where the v oice path g oes through a PSTN Gate way .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 275 ClusterJitter Ty p e Import Description Provides an estimate of the statistical variance of the R TP data packet interval, in milliseconds.
Chapter 7: Collection Formulas 276 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterLatenc y Ty p e Import Description An estimate of netw ork latency , expressed in milliseconds.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 277 ClusterLines Ty p e Import Description T otal number of type-18 interfaces lines. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 278 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterLocalCall Ty p e Import Description Identifies a call where the caller is an internal extensio n and the callee is a local exter nal PSTN number, according to the numbering plan (NANP or other prefixes).
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 279 ClusterLongDistanc eCall Ty p e Import Description Identifies a call wh er e th.
Chapter 7: Collection Formulas 280 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterMOS Ty p e Import Description The mean opinion score (MOS).
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 281 ClusterNbP ack etsLost Ty p e Import Description T otal number of pa ck ets that the sub-element loses d uring a call. This metric comes from the CMR table.
Chapter 7: Collection Formulas 282 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterNbP ack etsReceived Ty p e Import Description T otal number of pack ets that the sub-element receiv es during a call. This metric comes from the CMR table.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 283 ClusterNbP ack etsSent Ty p e Import Description T otal number of pack ets that th e sub-element se nds during a cal l. This metric comes from the CMR table.
Chapter 7: Collection Formulas 284 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterO ffNetCall Ty p e Import Description Identifies a call where at least .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 285 ClusterOnNetCall Ty p e Import Description Identifies a cal l where both t he c.
Chapter 7: Collection Formulas 286 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterShor tCall Ty p e Import Description Identifies a call suc ce ssfu l ly established, but with a call duration of less than one second.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 287 ClusterSuccessfulCall Ty p e Import Description Identifies a call successfu lly establis hed. Once the cal l is establi shed, the comm unication starts between the tw o part ies .
Chapter 7: Collection Formulas 288 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterT ollB ypassCall Ty p e Import Description Identifies a call whe re the.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 289 ClusterT otalCall Ty p e Import Description T otal number of calls ,including call attempts, for the entire cluster . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 290 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterT otalHoursO fT raffic Ty p e Import Description Sum of all call dura tions for the period, measured in hours . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 291 ClusterUnsuccessfulCall Ty p e Import Description Identifies a call that has not been successfully estab lished. In this case , the call setup has been reje cte d , and communication betw een the tw o par ties never started.
Chapter 7: Collection Formulas 292 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterV oicemailCallDuration Ty p e Import Description Duration of a call with the v oic email application, in seconds . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 293 ClusterV oiceMailCall Ty p e Import Description Identifies a ca ll where th e fi nal destin ation (callee) is v oicemail.
Chapter 7: Collection Formulas 294 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ClusterV oicemailP ack ets Ty p e Import Description Number of pack ets that the sub-element se nt and receiv e d duri ng a voicemail call.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 295 CS Ty p e Import Description The number of seconds of concealment during a call.
Chapter 7: Collection Formulas 296 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W DropCall Ty p e Import Description Identifies a call successfully establ ished, but that has been dropped acci dentally during the comm unication between the tw o parties .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 297 DSP Card A vailability (percent) Ty p e SNMP (collection) Description DSP card av ailability percentage. Syntax Def DefaultNoRespResult 0; Dim I1 AS Integer Default * NAME Int erface; 100 * abs( delta(sysUpTime.
Chapter 7: Collection Formulas 298 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W DSP Card Resource Utilization (percent) Ty p e SNMP (collection) Description T otal per ce ntage of DS P s in use for a DSP c ard.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 299 Encr yptedCallsActive Ty p e Import Description T otal number of cur r ently active encry pte d calls . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 300 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Encr yptedP ar tiallyRegisteredPhones Ty p e Import Description T otal number of encr ypted extensions that have not completed the registration process .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 301 Encr yptedR egistered Phones Ty p e Import Description T ota l number of active authentica te d calls . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 302 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W F or wardT oV oiceMail Ty p e Import Description Identifies a call forw arded to another destinat ion by the orig inal callee . In this case, the destination is one of the voicemail extension numbers .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 303 FX OP or tsActive Ty p e Import Description T otal number of FXO ports cur rently in use in the targ e t de vice. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 304 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W FX OP or tsInSer vice Ty p e Import Description T otal number of FX O ports available in the target device. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 305 FXSP or tsActive Ty p e Import Description T otal number of FXS ports cu r re ntl y in use in the target device. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 306 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W FXSP or tsInS er vice Ty p e Import Description T otal number of FX S por ts available in the target device. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 307 Gatekeeper Buffer Utilization (percent) Ty p e SNMP (collection) Description The percentag e of a g atekeeper device’ s buffer space that is in use.
Chapter 7: Collection Formulas 308 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Gatekeeper Call Setup Qualit y (percent) Ty p e SNMP (collection) Description P ercentage of calls that ha v e been set up successfully .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 309 Gatekeeper CPU Utilization (percent) (avg last 5 mn) Ty p e SNMP (collection) Description CPU utilization percentag e over the last fi ve min utes .
Chapter 7: Collection Formulas 310 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Gatekeeper ICMP Inbound Errors (percent) Ty p e SNMP (collection) Description P ercentage of inbound ICMP pa ckets that trigg ered errors.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 311 Gatekeeper ICMP Outbou nd Errors (per c ent) Ty p e SNMP (collection) Description P ercentage of outbound ICMP packets that trigg ered er rors .
Chapter 7: Collection Formulas 312 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Gatekeeper P acket Errors (Nb) Ty p e SNMP (collection) Description T otal number of pack et errors for a gatekeeper devic e. Syntax V1=OIDVAL(distrib(delta(sysUpTime.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 313 Gatekeeper T otal Number of Admission Rejects (Nb) Ty p e SNMP (collection) Description T otal number of admission rejections . Syntax V1=OIDVAL(distrib(delta(sysUpTime.
Chapter 7: Collection Formulas 314 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Gatekeeper T otal Number of Admission Requests (Nb) Ty p e SNMP (collection) Description T otal number of gatekeeper admission requests .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 315 Gatekeeper T otal Number of Concurrent Calls (Nb) (Gauge) Ty p e SNMP (collection) Description T otal number of concurrent calls for a g atekeeper device.
Chapter 7: Collection Formulas 316 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Gatekeeper T otal Number of Location Rejects (Nb) Ty p e SNMP (collection) Description T otal number of locati on reject messages that a g atekeeper device sent and received.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 317 Gatekeeper T otal Number of Location Requests (Nb) Ty p e SNMP (collection) Description T otal number of locati on r equests that a g atekeeper devi ce sent and received.
Chapter 7: Collection Formulas 318 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Gatekeeper T otal Number of Registered EndP oints (Nb) Ty p e SNMP (collection) Description T otal number of endpoints registered to a Cisco gate keeper .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 319 Gatekeeper T otal P ackets (Nb) Ty p e SNMP (collection) Description T otal number of pack ets that the ga tekeeper device sent and received.
Chapter 7: Collection Formulas 320 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Gat ewa yC al ls A ctiv e Ty p e Import Description T otal number of curr ently active calls for the gateway re source or resources specified.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 321 H323CallsA ctive Ty p e Import Description T otal number of currently active H.323 calls for the resource or resources specified. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 322 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W H323CallsInP rogress Ty p e Import Description T otal number of H.323 calls being esta blished at the time of sampling . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 323 HuntlistCallsActive Ty p e Import Description T otal number of curr ently active huntlist calls . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 324 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W HuntlistCallsInP rogress Ty p e Import Description T otal number of curr ently active huntlist calls . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 325 ICR Ty p e Import Description Inter val Conceal Ratio . The average concealment rate measured during the last three seconds of speech.
Chapter 7: Collection Formulas 326 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ICRmx Ty p e Import Description Maximum conceal ratio during a call.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 327 Inbound Loss (percent) Ty p e Generic Description Of all inbound traffic receiv.
Chapter 7: Collection Formulas 328 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Incoming Ty p e Import Description Identifies a call w here caller is not an inte rnal extension.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 329 Inter face A v ailability (percent) Ty p e Generic Description The perce ntage of tim e tha t this inte rface was in an operational state.
Chapter 7: Collection Formulas 330 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Inter face A vailabi lity (percent) Ty p e SNMP (collection) Description P ercentag e of availability of a PSTN g a te way interface.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 331 Inter face A v ailability (percent) Ty p e SNMP (collection) Description Interface availability percentag e for a Cisco g atekeeper.
Chapter 7: Collection Formulas 332 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Inter face Bandwidth Utilization In (per cent) Ty p e SNMP (collection) Description Inbound bandwidth utilization percentage for a PSTN ga teway interface .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 333 Inter face Bandwidth Utilization In (per cent) Ty p e SNMP (collection) Description Inbound bandwidth utilization meas ured on a Gateke eper interface.
Chapter 7: Collection Formulas 334 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Inter face Bandwidth Utilization Out (per cent) Ty p e SNMP (collection) Description Outbound bandwidth utilization percentage for a PSTN g ateway interface .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 335 Inter face Bandwidth Utilization Out (per cent) Ty p e SNMP (collection) Description Outbound bandwidth utilization meas ured on a Gatekeeper interface.
Chapter 7: Collection Formulas 336 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Inter face P acket Loss (per cent) Ty p e SNMP (collection) Description P ercentage of interface packet loss . Syntax Dim I1 AS Integer Default * NAME Int erface; 100 * (delta(ifInErrors.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 337 Inter face P acket Loss (per cent) Ty p e SNMP (collection) Description T otal percentag e of pack ets lo st for a gate keeper interfac e.
Chapter 7: Collection Formulas 338 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Inter face Thr oughput In (k bps) Ty p e SNMP (collection) Description Inbound interface throughput measured in kilobits per second.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 339 Inter face Throughput In (kbps) Ty p e SNMP (collection) Description T otal inbound throughput for a Gatekeeper inte rface, measured in kilobits per second.
Chapter 7: Collection Formulas 340 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Inter face Thr oughput Out (k bps) Ty p e SNMP (collection) Description Outbound interface throughput meas ured in kilobits per second.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 341 Inter face Throughput Out (k bps) Ty p e SNMP (collection) Description T otal outbound throughput for a Gatekeeper in terface , measured in kilobits per second.
Chapter 7: Collection Formulas 342 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Internal Ty p e Import Description A call between tw o inter nal extensions, managed by one or more CallManage r clusters , wh ere the caller and callee extension numbers are short, inter nal numbers .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 343 International Ty p e Import Description Identifies a cal l where the caller is an internal extension and the ca llee is an international ext ernal PSTN number , according to the n umbering pl an (NANP or other prefixes).
Chapter 7: Collection Formulas 344 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Intersit eIPCall Ty p e Import Description Identifies a spec if ic i nternal C.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 345 IntersiteL egac yPBX Call Ty p e Import Description Identifies a spec ific internal call where the cal ler and callee are from different sites and whe re the voic e path goes through a PSTN G at eway .
Chapter 7: Collection Formulas 346 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Intr asiteIPCall Ty p e Import Description Identifies a specific internal Call.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 347 Intrasit eL egac yPBX Call Ty p e Import Description Identifies a speci f i c i nternal Call where the cal l er and callee are both at th e sam e si te , but where the voice path g oes through a PSTN Gate way .
Chapter 7: Collection Formulas 348 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W isCallee Ty p e Import Description Identifies the callee por tion of the call.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 349 isCaller Ty p e Import Description Identifies the caller portion of the call.
Chapter 7: Collection Formulas 350 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Jitter Ty p e Import Description Provides an estimate of the statistical variance of the RTP data pac ket inter val, in milliseconds .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 351 Latency Ty p e Import Description An estimate of netw ork latency , expressed in milliseconds.
Chapter 7: Collection Formulas 352 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Loc a l Ty p e Import Description Identifies a call where the caller is an internal extensio n and the callee is a local exter nal PSTN number, according to the numbering plan (NANP or other prefixes).
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 353 Lon g D i st a n ce Ty p e Import Description Identifies a call whe re the call.
Chapter 7: Collection Formulas 354 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ML QK av Ty p e Import Description A verage MOS Listening Quality K-factor for a call Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 355 ML QK Ty p e Import Description MOS Listening Quali ty K-factor . T his is an estimate of the MOS score of the la st eight seconds of spee c h measured on the receiving end.
Chapter 7: Collection Formulas 356 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W ML QKmn Ty p e Import Description Minimum MOS Listening Quality K-factor for the wors t-sounding eigh t seconds . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 357 MOHMulticastResourceA ctive Ty p e Import Description T otal number of curr ently active message-on-hold multicast resources . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 358 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W MOHMulticastResourceA vailable Ty p e Import Description T otal number of av ailable messag e-on-hold multicast resources . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 359 MOHT otalMulticastResources Ty p e Import Description T otal number of activ e and inactiv e messag e-on-hold multicast resources .
Chapter 7: Collection Formulas 360 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W MOHT otalUnicastResources Ty p e Import Description T ota l number of active and inacti ve message-on-hold unicast resources . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 361 MOHUnicastResourceActive Ty p e Import Description T otal number of curr ently active message-on-hold unicast resources. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 362 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W MOHUnicastResourceA vailable Ty p e Import Description T otal number of av ailable messag e-on-hold unicast resources . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 363 MOS Ty p e Import Description The mean opinion score (MOS).
Chapter 7: Collection Formulas 364 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NbP acketsLost Ty p e Import Description Number of pac kets the sub-element lost during a call. This metric comes from the CMR table.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 365 NbP acketsReceived Ty p e Import Description Number of pack ets that the su b-element received during a call. This metric comes from the CMR table.
Chapter 7: Collection Formulas 366 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NbP acketsS ent Ty p e Import Description Number of pack ets that the su b-element sent during a call. This metric comes from the CMR table.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 367 Of f N e t Ty p e Import Description Identifies a call wher e at least one PSTN.
Chapter 7: Collection Formulas 368 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W OnNet Ty p e Import Description Identifies a c all where both the ca ller and .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 369 Outbound Loss (per cen t ) Ty p e Generic Description Out of all outbound traff.
Chapter 7: Collection Formulas 370 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Pe r c e n t a g e o f C o m p a n y C a l l s ( p ercent) CME(Bulk) VOIP Cisco Ty p e CME Description Ratio between company calls and the total number of calls .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 371 P ercentage of Drop Calls (p er cent) CME(Bulk) VOIP Cisc o Ty p e CME Description Ratio between dropped calls and th e total number of calls .
Chapter 7: Collection Formulas 372 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Pe r c e n t a g e o f Pa c k e t L o s t ( p ercent) CME(Bulk) VOIP Cisco Ty p e CME Description Ratio between pac kets lost and the total number of pack ets sent and receiv ed.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 373 P ercentage of Successful Calls (Nb) CME(Bulk) VOIP Cisc o Ty p e CME Description Ratio between the n umber of successful calls and the total number of calls .
Chapter 7: Collection Formulas 374 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W P ercentage of T ollBypass Calls (percent) CME(Bulk) VOIP Cisc o Ty p e CME Description Ratio between toll by pass calls and the total n umber of calls .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 375 PSTN Gateway Active DS0 Channels (Nb) (Gauge) Ty p e SNMP (collection) Description The total number of currently activ e DS0 channels for a PSTN gateway PRI.
Chapter 7: Collection Formulas 376 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway Active DS0 Channels (Nb) (Gauge) Ty p e SNMP (collection) Description The total number of currently activ e DS0 c hannels for a PSTN gatewa y .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 377 PSTN Gateway Active DS0 Channels (Nb) Ty p e Generic Description The total number of activ e DS0 channels for all of the enabled PRIs in a PSTN device.
Chapter 7: Collection Formulas 378 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway Call Setup Qualit y (percent) (Successful / T otal) Ty p e Generic Description P ercentage of successful call setups for a PSTN g ateway device.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 379 PSTN Gateway Call Setup Qualit y (percent) (successful / T otal) Ty p e SNMP (collection) Description The perce ntage of successful call setups for a PSTN gateway device.
Chapter 7: Collection Formulas 380 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway Call Setup Qual ity (percent) (successful / unsuccessful) Ty p e SNMP (collection) Description T otal call setup quality for a PSTN devic e (successful/ unsuccessful).
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 381 PSTN Gateway DS1 Active DS0 Channels (Nb) Ty p e SNMP (collection) Description Number of activ e DS0 channels that are acti ve for a specific serial E1/T1 interface .
Chapter 7: Collection Formulas 382 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway ICMP Inbo und Errors (perc e nt) Ty p e SNMP (collection) Description P ercentage of inbound ICMP er rors . Syntax (100*(delta(icmpInErrors.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 383 PSTN Gateway ICMP Outb ound Errors (perc e nt) Ty p e SNMP (collection) Description P ercentage of outbound SNMP errors. Syntax (100*(delta(icmpOutErrors.
Chapter 7: Collection Formulas 384 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway Networ k Errors (perc ent) Ty p e SNMP (collection) Description P ercentage of network errors obser ved b y a PSTN g atewa y .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 385 PSTN Gateway P acket Discards Ty p e SNMP (collection) Description The total number of PSTN Gateway pac kets discarded. Syntax distrib(delta(sysUpTime.
Chapter 7: Collection Formulas 386 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway T otal Ac tive DS0 Channels (Nb) (Gauge) Ty p e SNMP (collection) Description The total num ber of currently activ e DS0 channels for a PSTN Gatew ay .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 387 PSTN Gateway T o tal Call Signaling Errors (Nb) Ty p e SNMP (collection) Description The total number of signaling er rors obser ved for a PSTN Gateway .
Chapter 7: Collection Formulas 388 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway T otal Calls per minute (calls/mn) (sum of all DS0s) Ty p e SNMP (collection) Description The total calls per minute summed for a ll configured PRIs on a PSTN Gateway .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 389 PSTN Gateway T otal Number Calls Rejec ted (Nb) Ty p e SNMP (collection) Description The total number of reje cted calls for a PSTN G ateway .
Chapter 7: Collection Formulas 390 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway T otal Number of Calls (Nb) Ty p e Generic Description The total n umber of calls for a PSTN de vice .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 391 PSTN Gateway T otal Number of Calls (sum of all DS0s) Ty p e SNMP (collection) Description The total num ber of currently acti v e calls for all DS0s configured in a PSTN Gateway .
Chapter 7: Collection Formulas 392 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway T otal Number of Calls per mn (Calls/mn) Ty p e Generic Description The tota l number of calls per minute for a PSTN device.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 393 PSTN Gateway T otal Number of Calls per mn (Calls/mn) Ty p e SNMP (collection) Description The tota l number of calls per minute for a PSTN Gateway .
Chapter 7: Collection Formulas 394 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway T o tal Number of Calls Ty p e SNMP (collection) Description The total number of calls obser ved b y a PSTN Gateway .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 395 PSTN Gateway T otal Number of Successful Calls (Nb) Ty p e Generic Description The total number of successful calls for a PSTN g a te way device.
Chapter 7: Collection Formulas 396 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway T otal Number of Successful Calls (Nb) Ty p e SNMP (collection) Description The total number of successf ul calls for a PSTN Gateway .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 397 PSTN Gateway T otal Number of Successful Calls (Nb) Ty p e SNMP (collection) Description The total number of successful ca lls made through a PSTN Gateway .
Chapter 7: Collection Formulas 398 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W PSTN Gateway T otal Number of Unsuccessful Calls (Nb) Ty p e Generic Description The total number of unsuccessful calls for a PSTN gateway device.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 399 PSTN Gateway T otal P ackets per S econd Ty p e SNMP (collection) Description The total number of pack ets per second for a PSTN Gatewa y .
Chapter 7: Collection Formulas 400 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W SCS Ty p e Import Description Severely concealed seconds . Concealment lasting long er th an fifty milliseconds or fiv e percent of the voice traffic.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 401 Shor tCall Ty p e Import Description Identifies a call suc cessfully establis hed, but with a call duration of less than one second.
Chapter 7: Collection Formulas 402 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W SIPCallsA ctive Ty p e Import Description T otal number of curr ently active SIP calls for the resource or resources spec ified .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 403 SIPCallsInP rogress Ty p e Import Description T otal number of SIP calls being es tablished at the time of sampling. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 404 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W SNMP A vailability (per cent) (a vg last hour) Ty p e SNMP (collection) Description The average of SNMP av ailability percentages over the last hour , for CallManag er devices .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 405 SNMP A vailability (per cent) (a vg last hour) Ty p e SNMP (collection) Description The average of SNMP av ailability percentages ov er the last hour , for PST N Gateway devices .
Chapter 7: Collection Formulas 406 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W SNMP A vailability (per cent) (a vg last hour) Ty p e SNMP (collection) Description The average of SNMP av ailability percentages over the last hour , for Cisco Gatekeeper devices .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 407 SNMP A vailability (per cent) (a vg last hour) Ty p e SNMP (collection) Description Netcool/Proviso performance Metric . W orks with PVL 1.
Chapter 7: Collection Formulas 408 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W SNMP Response Time (ms) (avg last hour) Ty p e SNMP (collection) Description The average of SNMP pac k et response times , in milliseconds , over the last hour , for CallManager Ser ver devices .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 409 SNMP Response Time (ms) (avg last hour) Ty p e SNMP (collection) Description The average of SNMP packet response times , in milliseconds , ov er the last hour , for PSTN Gatewa y devices .
Chapter 7: Collection Formulas 410 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W SNMP Response Time (ms) (avg last hour) Ty p e SNMP (collection) Description Netcool/Proviso performance metric. W orks with PVL 1.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 411 SNMP Unav ailable (percent) (avg last hour) Ty p e CME Description The average of SNMP unav ailability percentages over the last hour .
Chapter 7: Collection Formulas 412 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W SuccessfulCall Ty p e Import Description Identifies a call successful ly established . Once the call i s established , the comm unication starts betwe en the tw o part ies .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 413 T1ChannelsActive Ty p e Import Description T otal number of T1 channels currently in use in the target devi ce. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 414 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W T1SpansInSer vice Ty p e Import Description T otal number of T1 spans av ailable in the target device. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 415 T ollbypassCallDuration Ty p e Import Description The duration of a toll bypass call, in seconds . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 416 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W T ollB ypassCall Ty p e Import Description Identifies a call whe re the caller.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 417 T otal Number of Calls (Nb) CME(Bulk) VOIP Cisco Ty p e CME Description The total n umber of ca lls for all callers and callees .
Chapter 7: Collection Formulas 418 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W T otal Number of Outgoing Ex ternal Calls (Nb) Ty p e CME Description The total number of outbound calls going to the PSTN .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 419 T otal Number of V oiceM ail Direct Calls (Nb) CME(Bulk) VOIP Cisco Ty p e CME .
Chapter 7: Collection Formulas 420 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W UnsuccessfulCall Ty p e Import Description Identifies a call that has not been succ es sfully established . In this ca se , the call setup has been reje cte d, and the communication betw een the tw o parties never started.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 421 V oicemailC allDuration Ty p e Import Description Duration of a call with the v oic email application, in seconds . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 422 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W V oiceMailCall Ty p e Import Description Identifies a call where the final destination (callee) is voicemail.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 423 V oicemailP ackets Ty p e Import Description Number of pack ets that the sub-element se nt and receiv ed during a voicemail call. This metric comes from the CMR table .
Chapter 7: Collection Formulas 424 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NO TES.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 425 Chapter 8: Disc o ver y F ormulas This chapter discusses the following topics: Over view A discov er y for mul.
Chapter 8: Discovery Formulas 426 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Discov er y F ormula Struc ture A discovery for mula typically has three sections: • Instance v ariable declaration . Instance v ariables represent the inpu t values for a for mula.
Chapte r 8: Di scover y Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 427 CC M _ G a t e w a y _ D e v i c e Ty p e SNMP (discov e ry) Description Sub-element discovery for CallManag er ga te wa ys through the CCM MIB .
Chapter 8: Discovery Formulas 428 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CC M _ M e d i a _ D e v i c e Ty p e SNMP (discov e ry) Description CallManager m edia device discover y . Syntax Dim I1 AS Integer Default * NAME Med ia; V1 = OIDVAL(ccmMediaDeviceName.
Chapte r 8: Di scover y Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 429 C C M_Ser ver_Device Ty p e SNMP (discov e ry) Description CallManager Ser ver device discovery . Syntax V1 = OIDVAL(ccmClusterId.
Chapter 8: Discovery Formulas 430 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W C C M_Ser ver_F ileSystem Ty p e SNMP (discov e ry) Description CallManager Ser ver file system discov er y . Syntax Dim I1 AS Integer Default * NAME Fil eSys; V1 = OIDINST((hrStorageIndex.
Chapte r 8: Di scover y Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 431 C CM_Ser ver_Inter face Ty p e SNMP (discov e ry) Description CallManager Ser ver interface discovery . Syntax Dim I1 AS Integer Default * NAME If; V009 = OIDINST(ifAdminStatus.
Chapter 8: Discovery Formulas 432 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W CC M _ S e r ve r _ Pr o c e s s Ty p e SNMP (discov e ry) Description CallManager Ser ver process discov er y . Syntax Dim I1 AS Integer Default * NAME Pro cess; V1 = OIDINST( not (hrSWRunName.
Chapte r 8: Di scover y Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 433 CC M _ S e r ve r _ S q l D a t a b a s e Ty p e SNMP (discov e ry) Description CallManager Ser ver SQL datab ase disco ver y . Syntax Dim I1 AS Integer Default * NAME Sql Db; V1 = OIDVAL(mssqlDbInfoDbName.
Chapter 8: Discovery Formulas 434 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Gatekeeper_D evice Ty p e SNMP (discov e ry) Description Gateke eper device disco v er y . Syntax V1=OIDVAL(cgkStatsAdmissionRequests.
Chapte r 8: Di scover y Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 435 PSTN_Gateway_Device Ty p e SNMP (discov e ry) Description PSTN Gateway device discovery . Syntax Dim I1 AS Integer Default * NAME If; Dim I2 AS Integer Default * NAME Dev ; V002 = OIDVAL(sysLocation.
Chapter 8: Discovery Formulas 436 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W rfc1213-MIB-II CISCO-CDP-MIB .
Chapte r 8: Di scover y Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 437 PSTN_Gateway_DSP_Car d Ty p e SNMP (discov e ry) Description PSTN Gateway DSP card disco v er y . Syntax Dim I1 AS Integer Default * NAME DSP Card; V1 = OIDVAL(cdspCardIndex.
Chapter 8: Discovery Formulas 438 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W NO TES.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 439 Appendix A: Configur ation This appendix explains how to configure the Cisco IP T elephony T echnology Pack an.
Appendix A: Configuration 440 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Impor tant: Y ou will need to r efer to this guide in order to r un a Bulk inventor y pr ofile. — Access to the Netcool/Pro viso DataMart ser ver .
Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 441 2. Copy technolog y-specific files from the Da taMart ser ver to the DataChannel ser ver. T echnolog y-specific files are used to associate a UB A technolog y pack with a specific instance of the UB A.
Appendix A: Configuration 442 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W 3-c . Click the Configuration tab , then click Reque st Edit or to open the Request Editor . 3-d. Click the Collection tab . 3-e. Click Refre sh .
Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 443 The technolog y pack’ s UBA is responsible for retrieving CCM data, using the Data Direct SQL se r ver bridge to do so . This bridg e is par t of the UB A in stallation.
Appendix A: Configuration 444 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W Impor tant: I f you do not have a CUCM envir onment, skip Step 6 through Step 9 , and continue with Step 10 .
Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 445 cucm.user User ID required for login to the CUCM. Example : cucm.user=cucmuser cucm.pass User passw ord required for login to the CUCM.
Appendix A: Configuration 446 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W resend_sent_files If true , the CUCM ser ver will re-send files that it has already successfully sent.
Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 447 Note: Befor e pr oceeding to the nex t step, be sure you have configur ed each cucm.pr oper ties file in the dir ectories you cr ea te d i n Step 6.
Appendix A: Configuration 448 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W 11. (R equires the Netcool/Pr oviso DataMar t Configuration Guide ) Run the initial SNMP inv entor y and initiate a disco very. site A v ariab le assigned to th e J av aScript object S ite .
Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 449 An inv entory collects data about the netw ork resources that the tec hnolog y pack mo nitors .
Appendix A: Configuration 450 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W T o manually add the pack-spe cific UB A parameters to the dc.cfg file, follow these steps: 12-f. Open a second ter minal emulator . 12-g .
Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 451 kill -9 <amgrw_pid> kill -9 <cmgrw_pid> 14-f. Use the following commands to rest art each DataChanne l visual process: cnsw logw amgrw cmgrw 14-g .
Appendix A: Configuration 452 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W 15. Ensure that the Bulk input files can be read. T o verify that the UB A application can read the Bulk input files, fo llo w these steps: 15-a.
Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 453 tail -f D ATA_CHANNEL_ HOME /log/p roviso.log | grep UBA.<channel>.<collector>- | more The following ta ble identifies the success mess ages you should look for .
Appendix A: Configuration 454 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W where: Y ou must use the Inve ntor y T ool to r un a Bulk in ventory profile. T o r un this technolog y pack’ s Bulk invent ory profile, perfor m the following steps: 16-a.
Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 455 17-g . (O ptional) Y ou can also deploy repor ts on a regula r basis by creating a cron entry that makes use of the inventory CLI command and the -reportGrouping option.
Appendix A: Configuration 456 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 457 Appendix B: UBA P arameters Ref erence (443, T opology Editor) This appendix provides Unix refere nce pag es for each of the pack-specific UB A parameters supplied with the XSD file for the Cisco IP T ele phony T ec hnolog y P ack.
Appendix B: UBA Parameters Reference (443, T o pology Editor) 458 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W • Detail .
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 459 INST ANCES Description Group alias .
Appendix B: UBA Parameters Reference (443, T o pology Editor) 460 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W INST ANCES Description Group alias .
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 461 INST ANCES Description Group alias .
Appendix B: UBA Parameters Reference (443, T o pology Editor) 462 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISC O_IPT .CCMINPUT .DELETEONAC QUIRE Description Deletes CCM Bulk input files after acquisition.
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 463 VOIP_CISC O_IPT .
Appendix B: UBA Parameters Reference (443, T o pology Editor) 464 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISC O_IPT .CDRINPUT .DELETEONAC QUIRE Description Deletes CUCM Bulk input files after acquisition.
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 465 VOIP_CISC O_IPT .
Appendix B: UBA Parameters Reference (443, T o pology Editor) 466 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISC O_IPT .DESIGNFILE Description J av aScript file that controls UB A for CCM or CUCM metrics .
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 467 VOIP_CISC O_IPT .DESIGNFILE Description J av aScript file that controls UB A for CCM or CUCM metrics .
Appendix B: UBA Parameters Reference (443, T o pology Editor) 468 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISCO _IPT .INPUT_DIRECTOR Y Description P ath to Bulk input files director y for CCM or CUCM metrics .
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 469 VOIP_CISC O_IPT .INPUT_DIRECT ORY Description P ath to Bulk input files director y for CCM or CUCM metrics .
Appendix B: UBA Parameters Reference (443, T o pology Editor) 470 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISC O_IPT .INPUT_FTP_P ASSWORD Description FTP or SFTP passw ord for Bulk input f iles used in CCM or CUCM en vironments.
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 471 VOIP_CISC O_IPT .INPUT_FTP_USERNAME Description FTP or SFTP username for Bulk input f iles used in CCM or CUCM en vironments .
Appendix B: UBA Parameters Reference (443, T o pology Editor) 472 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISCO _IPT .INPUT_HOST Description Hostname for Bulk input files in CCM or CUCM environments.
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 473 VOIP_CISC O_IPT .
Appendix B: UBA Parameters Reference (443, T o pology Editor) 474 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISCO _IPT .INPUT_USE_SECURE_FTP Description Acquire CCM or CUCM Bulk i nput files us ing secure FTP .
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 475 VOIP_CISC O_IPT .INPUT_USE_SECURE_FTP Description Acquire CCM or CUCM Bulk i nput files using secure FTP .
Appendix B: UBA Parameters Reference (443, T o pology Editor) 476 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISCO _IPT_PERFMON.DESIGNFILE Description J av aScript file that contro ls UB A for CUCM Perfmon metrics .
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 477 VOIP_CISC O_IPT_PERFMON.INPUT_DIRECT ORY Description P ath to Bulk input files directory for CUCM P erfmon metrics.
Appendix B: UBA Parameters Reference (443, T o pology Editor) 478 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISC O_IPT_PERFMON.INPUT_FTP_P ASSWORD Description FTP or SFTP passw ord for Bulk input files used fo r collecting Perfmon metrics in CUCM environments .
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 479 VOIP_CISC O_IPT_PERFMON.INPUT_FTP_USERNAME Description FTP or SFTP username for Bulk i nput files used for collecting P erfm on metrics in CUCM environments .
Appendix B: UBA Parameters Reference (443, T o pology Editor) 480 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISC O_IPT_PERFMON.INPUT_HOST Description Hostname for Bulk input files containing P erfmon metrics in CUCM environments .
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 481 VOIP_CISC O_IPT_PERFMON.INPUT_USE_SECURE_FTP Description Acquire CUCM Perfmon Bulk input files using secure FTP .
Appendix B: UBA Parameters Reference (443, T o pology Editor) 482 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W VOIP_CISC O_IPT_PERFMON.PERFMON.DELETEONA C QUIRE Description Deletes CUCM P erfmon Bulk i nput files after acquisition.
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 483 VOIP_CISC O_IPT_PERFMON.
Appendix B: UBA Parameters Reference (443, T o pology Editor) 484 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 485 Appendix C: T emplate F ile Refer e nce Y ou should be reading this appendix after you ha ve opened the voip_cisco_ipt_sample_dc.cfg template file for editing, as instr ucted to do so in Appendix A , Configuration .
Appendix C: T emplate File Refer ence 486 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W P ack-S pecific UBA P arameter V alues Additional Inf ormation on UBA P arameter V alues INSTANCES The DataChannel UBA application supports multiple instances of technolog y packs r unning in a single c hannel component.
Appendix C: T emplate File Reference Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 487 Notes Use the following guidelines to deter mine if you hav e the correct value for the UBA. <channel_number> . <collector_number> .
Appendix C: T emplate File Refer ence 488 Netcool/Pro viso Cisco IP T elephony T e c hnology Pack User’ s Guide, Version 4.3-W.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 489 A dditional C opy righ t Inf ormation The following copyright infor mation is for software used by Netcool/Pr oviso. Tcl 8.3.3, Combat/T CL 0.7.3, Combat /T CL 0.
Additional Copyright information 490 Netcool/Proviso Cisco IP T elephony T echnology Pack User’ s G uide, V e rsion 4.3-W AND NON-INFRINGEMENT . THIS SOFTW ARE IS PR O VID ED ON AN “ AS IS” B ASIS , AND THE AUTHORS AND DISTRIBUTORS HA VE NO OBLIGATION TO PR O VIDE MAINTENANCE, SUPPORT , UPDA TES, ENHANCEMENTS , OR MODIFICA TIONS.
Additional Copyright information Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 491 • R edistributio ns in binary for m must reproduce the abo ve co pyright notice , this list of conditions and the follo wing disclaime r in the document ati on and /or other material s pro vided with the distribution.
Additional Copyright information 492 Netcool/Proviso Cisco IP T elephony T echnology Pack User’ s G uide, V e rsion 4.3-W This software is copyri ghted by the R e gents of the University of California, Sun Microsy stems, Inc .
Additional Copyright information Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 493 3. Neither the names of Networks Associat es T echnolog y , Inc, Cambridge Broadband Ltd.
Additional Copyright information 494 Netcool/Proviso Cisco IP T elephony T echnology Pack User’ s G uide, V e rsion 4.3-W for loss of data, lo ss of profit, or any othe r damage resulting direc tly or indirectly from th e use of the software, even if th e damage is caused by defects in th e software.
An important point after buying a device IBM 4.3-W (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought IBM 4.3-W yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data IBM 4.3-W - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, IBM 4.3-W you will learn all the available features of the product, as well as information on its operation. The information that you get IBM 4.3-W will certainly help you make a decision on the purchase.
If you already are a holder of IBM 4.3-W, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime IBM 4.3-W.
However, one of the most important roles played by the user manual is to help in solving problems with IBM 4.3-W. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device IBM 4.3-W along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
