Instruction/ maintenance manual of the product HP FAX-750 HP (Hewlett-Packard)
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HP P art No: 5962-9599EUS Printed in U .S.A. First Edition – December 1994 HP F AX-700 F acsimile Mac hine HP F AX-750 F acsimile Mac hine HP F AX-900 F acsimile Mac hine HP F AX-950 F acsimile Mac .
Notice The information contained in this document is subject to change without notice. HEWLETT -P A CKARD MAKES NO W ARRANTY OF ANY KIND WITH REGARD TO THIS MA TERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED W ARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A P AR TICULAR PURPOSE.
Publication History Changes in text to document updates, subsequent to the initial release, are supplied in ne w editions of the guide. The printing history of this guide is provided belo w: First Edition.
iv Con ventions This guide uses the following conventions: Caution messages appear before or after procedures which, if not observed, could result in loss of data or in damage to equipment.
v About This Guide This guide is designed as a reference for people who provide post-sale technical support to end users of the HP F AX-700, HP F AX-750, HP F AX-900, and HP F AX-950 facsimile machines. It represents a collection of information gathered from He wlett-Packard’ s dealer and end-user support org anizations.
Product Information 1Ć1 Pr oduct Inf ormation Subject Pag e Introduction 1-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fax Product T echnology 1-2 . .
Product Information 1Ć2 Intr oduction This T echnical Support Solutions Guide contains information necessary to support the HP F AX-700, HP F AX–750, HP F AX-900, and HP F AX-950 facsimile (fax) machines.
Product Information 1Ć3 See Figure 1-1 for a simple diagram of the transmission process for Group 3 machines. Figure 1Ć1. Simple Diagram of T ransmission Between F ax Machines S.
Product Information 1Ć4 HP F AX-750 Figure 1Ć2. HP F AX Ć700 and F AX Ć750 Facsimile Machines 750-1 & 750-2 HP F AX-700 HP F AX-900 and F AX-950 Description The HP F AX-900 is a stand alone plain paper inkjet facsimile (fax) machine.
Product Information 1Ć5 The HP F AX-950 uses cut sheet plain paper and thermal inkjet cartridges. The HP F AX-950 includes 512 KB of memory (expandable up to 2.
Product Information 1Ć6 '( (#! !# ,) !0 ()#*(( ),# FF F F %$# # .
Product Information 1Ć7 $!! !(- ($ * $)"#( FF F # ""$&- $& #$(& '(/ ($# (.
Product Information 1Ć8 Plain P aper FF F F (100 sheet capacity) cut sheet printing of fax messages and copies Easy front reloading FF F F OneĆyear warranty FF F F w.
Product Information 1Ć9 "$( #$'(' FF F F &' !# +( FF F F (!%$# # #'+&#.
Product Information 1Ć10 Pr oduct Specifications Product specifications for the HP f acsimile machines are provided in T able 1-3, T able 1-4, and T able 1-5.
Product Information 1Ć11 Product Dimensions Width 345.4 mm Width 429.3 mm Width 401 mm Width 478 mm (13.6 in) (16.9 in) (15.8 in) (18.8 in) Height 218.4 mm Height 218.4 mm Height: 267 mm Height: 267 mm (8.
Product Information 1Ć12 Current (max) .
Product Information 1Ć13 Scanning Method ! $%% #* ! $%% #* ! $%% #* !.
Product Information 1Ć14 Maximum Resolution .
Product Information 1Ć15 T able 1-6. P aper Specifications P aper Size U .S. letter (8 1/2 in x 11 in) U .S. legal (8 1/2 in x 14 in) A4 (210 mm .
Product Information 1Ć16 Media Print Area (F AX-700 and F AX–750) The maximum printable area for the HP F AX-700 and HP F AX–750 is shown in Figure 1-5. 3 mm (0.12 in) Printable area Letter: 8.27 b y 10.46 in (210.0 b y 265.4 mm) Legal: 8.27 b y 13.
Product Information 1Ć17 Media Print Area (F AX-900 and F AX-950) The maximum printable area for the HP F AX-900 and HP F AX-950 is shown in Figure 1-6. Printable area Letter: 8.03 b y 10.48 in (203.7 b y 265.9 mm) Legal: 8.01 b y 13.48 in (203.2 b y 342.
Product Information 1Ć18 Or dering Information The Hewlett-P ackard facsimile products are listed in T able 1-7. A vailability , technical information and items shipped with the fax machine ar e subject to change without notice . Additional documentation is listed in T able 1-8.
Product Information 1Ć19 HP P art Number +!, Product T able 1-7. Ordering Inf ormation (continued) Handset Curl Cord (HP F AX-950) T elephone Assembly HP F AX 750: (Includes handset, .
Product Information 1Ć20 HP P art Number Product T able 1-7. Ordering Inf ormation (continued) Document IN T ray (Document Tray) F AX-900 F AX-950 C3510-60007 C3510-60007 Document OUT T ray (Re.
Installation and Configuration 2Ć1 Installation and Configuration Subject Pag e Introduction 2-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Major Assembly Identification V iews 2-3 .
2Ć2 Installation and Configuration Installation and Configuration Subject Pag e Connecting to an Answering Machine (Continued) Connecting an Answering Machine to the HP F AX-900 and F AX-950 2-34 . . . . . . . . . . . . . . . . . . . . Managing Incoming Calls on the HP F AX-700 and F AX-750 2-35 .
Installation and Configuration 2Ć3 Intr oduction This chapter provides information about installing the control-panel ov erlay and print cartridge. Where applicable, it also provides information abou.
2Ć4 Installation and Configuration Figure 2Ć2. HP F AX Ć750 Major Assemblies F acsimile Machine Document OUT T ra y (W et Paper P ath Assembly) (C3530-62351 Print Car tr idge Handset Ha.
Installation and Configuration 2Ć5 Figure 2Ć3. HP F AX Ć900 Major Assemblies F AX900–1 Print Car tr idge (51626A) Document OUT T ra y (C3510-60008) Document IN T ra y (C3510-60007) T .
2Ć6 Installation and Configuration Contr ol P anel Overlay Vie ws The control panel ov erlays of the HP F AX-700 and HP F AX-750 are identical except for the fax number at the top center of the panel. Figure 2-5 is an illustration of the HP F AX–700 control panel with the overlay in place.
Installation and Configuration 2Ć7 Figure 2Ć7. Control P anel (HP F AX Ć950) F AX950–26 Print Car tridge Installation the HP F AX-900 and F AX-950 Caution Handle the print cartridge only by the green top and take car e not to touch the ink nozzles or the copper contacts while performing step 4.
2Ć8 Installation and Configuration Figure 2Ć8.Removing Cartridge Cradle Securing T ape on the HP F AX Ć900 and F AX Ć950 T op Cover Ribbon Cable Print Cartridge Cradle T ape F AX950-34 4. Open the new print cartridge container to remove the print cartridge.
Installation and Configuration 2Ć9 Figure 2Ć10. Print Cartridge Installation on the HP F AX Ć900 and F AX Ć950 DET AIL A DET AIL B FX310–9 FX310–10 7.
2Ć10 Installation and Configuration Caution Be careful not to touch the ink nozzles or the copper contacts on the print cartridge while per- forming step 4. T ouching the nozzles or copper contacts can cause earlier failure of the cartridge. 4. Handle the ne w print cartridge only by the green top.
Installation and Configuration 2Ć11 P aper Supply T ray Media Size Setting (HP F AX-900 and F AX-950) In the F AX-700 and F AX-750 fax machines, the paper supply tray is adjusted for media size when the paper is loaded. Refer to the procedure titled Loading Paper into the HP F AX-700 and F AX-750 Fax Machines .
2Ć12 Installation and Configuration 3. Pull the tray out of the fax machine. 4. Check whether or not the paper you plan to use fits into the tray as it is currently set.
Installation and Configuration 2Ć13 P aper Supply T ray Loading A W ord About Paper Y our fax machine will accept U.S. letter size (8.5 in. by 11 in.), U.S. legal size (8.5 in. by 14 in.), or metric A4 size (210 mm by 297 mm) paper . HP fax machines work well with good quality bond and photocopy papers.
2Ć14 Installation and Configuration Figure 2Ć17. Pulling Out the P aper T ray Supply Extender (HP F AX Ć700 and F AX Ć750) ED_1 3. Slide the paper guide to the left if you are using U.S. letter (8.5 in. by 11 in.) or U.
Installation and Configuration 2Ć15 Figure 2Ć19. Preparing the P aper for Loading FX310–12 5. Slide the paper into the paper supply tray . See Figure 2-20. Figure 2Ć20. Sliding P aper into the P aper Supply T ray (HP F AX Ć700 and F AX Ć750) EK_5 6.
2Ć16 Installation and Configuration Loading Paper into the HP F AX-900 and F AX-950 Fax Machines Before loading paper into the paper supply tray of the HP F AX-900 or F AX-950 fax machine the paper supply tray must be properly adjusted for media size.
Installation and Configuration 2Ć17 ADF (A utomatic Document Feeder) Document Catcher T ray Installation (HP F AX-900 and F AX-950 Only) T o install the ADF Document Catcher T ray and set it up to catch documents, perform the following procedure: 1.
2Ć18 Installation and Configuration Document OUT T ra y HP F AX-700 and F AX-750 Document OUT T ray Extension The document OUT tray comes already installed in the HP F AX-700 and F AX-750. T o extend the document OUT tray , perform the following steps: 1.
Installation and Configuration 2Ć19 HP F AX-900 and F AX-950 Document OUT T ray Installation W ith the tabs on the document OUT tray pointing down as sho wn in Figure 2-26, DET AIL A, install the tray in back panel of the fax machine as sho wn in Figure 2-26, DET AIL B.
2Ć20 Installation and Configuration HP F AX-900 and F AX-950 Document IN T ray Installation T o install the document IN tray in the HP F AX-900 and F AX-950 fax machines, perform the following procedure: 1.
Installation and Configuration 2Ć21 T o install an expandable memory card in the HP F AX-950, perform the follo wing procedure: 1. Switch OFF ( O ) the fax machine as sho wn in step 1 of Figure 2-29. 2. Lift up gently on the ADF as sho wn in step 2 of Figure 2-29.
2Ć22 Installation and Configuration 3. Locate the paper separator assembly . See Figure 2-31. Figure 2Ć31. Removing the P aper Separator Assembly 750_11 Notch P aper Separator Assembly (C3530-62913) 4. Remov e the paper separator assembly by prying it out at the notch using your fingers, a coin, or a small screw- dri ver .
Installation and Configuration 2Ć23 T o replace the HP F AX-900 and F AX-950 paper separator pad, perform the follo wing procedure: 1. Switch OFF ( O ) the fax machine . Open the top cover . See Figure 2-32. Figure 2Ć32. Opening the T op Cover (HP F AX Ć950 Shown) F AX950–28 Slot at the Center Rear of the ADF 2.
2Ć24 Installation and Configuration 6. Grasping the replacement paper separator so that the spring-loaded separator plate spring is held against the body of the separator , insert the paper separator into its slot until it snaps into place. See Figure 2-33.
Installation and Configuration 2Ć25 Figure 2Ć34. Installing the Handset in the HP F AX Ć750 DET AIL A DET AIL B 750_4 EK_37 4. Plug the end of the handset cord with the large connector into one of the connections marked TEL at the rear of the fax machine.
2Ć26 Installation and Configuration 3. Remov e the handset. 4. Place the fax machine on the bench top with the right side do wn and the bottom of the machine facing you. 5. Press both handset base tabs in tow ard the body of the base and work the base to ward you and out of the f ax machine.
Installation and Configuration 2Ć27 Connecting to the T elephone Line Note For best performance, the phone line should be connected directly to the f ax machine. Y our fax machine is not designed for use in a phone system that has call waiting, multiple phone extensions, caller ID, voice-mail, modems or roll-over lines.
2Ć28 Installation and Configuration Connecting the HP F AX-900 and F AX-950 to the T elephone Line T o connect the HP F AX-900 and HP F AX-950 to the telephone line, perform the following procedure: Connect a telephone line from the phone wall jack to the LINE connector on the back of your fax machine.
Installation and Configuration 2Ć29 3. Plug the other end of the phone cord into the back of the telephone. See Figure 2-40. Figure 2Ć40. Connection the HP F AX Ć700 and F AX Ć750 to the T elephone 750-50 ED_17 4. Connect the fax machine to a source of ac po wer .
2Ć30 Installation and Configuration The following message appears: Call this fax n umber fr om another phone Hav e a telephone using the distinctiv e ring pattern you want to be detected call the customer’ s fax machine number .
Installation and Configuration 2Ć31 T o configur e a F AX-900 or F AX-950 for distinctive ring detect detection, press the buttons in the sequence shown. Use the numeric ke yboard to select the pattern (1 through 5). Menu → 7 → Set → 4 → Set → → Set 3 → 6 → → 1.
2Ć32 Installation and Configuration W ith only a telephone (not an answering machine) connected to your fax machine, you can operate in one of three dif ferent modes. These modes are F AX mode, TELEPHONE mode and F AX/TEL Auto Switch mode. The modes and their use are presented in Chapter 3 of this guide.
Installation and Configuration 2Ć33 Connecting an Answering Machine to the HP F AX-700 and F AX-750 Connect an answering machine to your fax if you want to receiv e both voice telephone calls and fax calls on the same line, or hav e your fax take fax calls and the answering machine take v oice calls.
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Installation and Configuration 2Ć43 Setting the Logo on the HP F AX-900 The term, logo, is not used on the HP F AX-700 and F AX-750. The term, name, is equi valent to the term, logo, since the name is included in the header of documents sent with these machines.
2Ć44 Installation and Configuration T o set the HP F AX-750 handset f or pulse dialing, slide the DIAL switch to the left. See Figure 2-45. Figure 2Ć45.
Installation and Configuration 2Ć45 Entering a Fax Access Code (HP F AX-950) A fax access code can be used to prev ent unauthorized use of the fax machine. Once a code is entered, use of the ma- chine to send a fax requires the entry of the access code.
2Ć46 Installation and Configuration Setting the Paper Size on the HP F AX-900 and F AX-950 Y our HP Fax 900 is factory set for receiving documents using the standard paper size of the country of destination when ordered. In the U.S. A., it is set for recei ving letter - 8 1/2 in.
Installation and Configuration 2Ć47 T o permanently switch the memory-stored verif ication stamp ON, use the follo wing procedure: Menu PRS Set/V olume– T ype the numbers 28 Stop 7 Set 4 GHI Set T .
Operation and Usage 3Ć1 Operation and Usage Subject Pag e Introduction 3-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T urning the F AX machine ON and OFF 3-3 .
Operation and Usage 3Ć2 Operation and Usage Subject Pag e Recei ving a Document (Continued) Attended Modes 3-34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unattended Modes 3-36 .
Operation and Usage 3Ć3 Intr oduction This chapter gi ves information on the operation and usage of the HP F AX-700, HP F AX-750, HP F AX-900, and HP F AX-950 facsimile machines.
Operation and Usage 3Ć4 D In transmitting mode, the f ax machine is transmitting a document to another station. It cannot receiv e or transmit other documents. D In printing mode, the fax machine is printing a report, list, or document. D In information mode, information codes are sho wn in the message window .
Operation and Usage 3Ć5 Contr ol P anel Ke ys and Functions HP F AX-700 and HP F AX-750 Control P anel Keys and Functions Figure 3-1 shows the control panel buttons. The control panel, located on the ADF , contains most of the user interface controls.
Operation and Usage 3Ć6 ** "&'. !'.* +! + & +"% "& *+&0 %' !'.
Operation and Usage 3Ć7 T able 3-1. HP F AX-700 and HP F AX-750 User Interface Controls (Continued Control P anel Item Action $#(&'( !(' ( $#(&.
Operation and Usage 3Ć8 HP F AX-900 Control P anel Ke ys and Functions Figure 3-2 shows the control panel b uttons. The control panel, located on the ADF cover , contains most of the user interface controls. Refer to T able 3-2 for a detailed explanation of each control.
Operation and Usage 3Ć9 Message Window Shows the date and time in standby mode. Shows relevant infor Ć mation during operations.
Operation and Usage 3Ć10 T able 3-2. HP F AX-900 User Interface Controls (Continued) Control P anel Item Action ( ! '&&! &%.
Operation and Usage 3Ć11 HP F AX-950 Control P anel Ke ys and Functions Figure 3-3 shows the control panel b uttons. The control panel, located on the ADF cover , contains most of the user interface controls. Refer to T able 3-3 for a detailed explanation of each control.
Operation and Usage 3Ć12 Message Window Shows the date and time in standby mode. Shows relevant infor Ć mation during operations.
Operation and Usage 3Ć13 T able 3-3. HP F AX-950 User Interface Controls (Continued) Control P anel Item Action & %$$ $# $.
Operation and Usage 3Ć14 Adjusting V olume Adjusting Speaker , Monitor , and Button V olume on the HP F AX-700 and F AX-750 Loudness (volume) of the ring, monitor , and key (b utton) press beep can be adjusted through the settings menus.
Operation and Usage 3Ć15 Adjusting Speaker V olume on the HP F AX-900 and F AX-950 Loudness (v olume) of the dial tone, ringing and b usy signals can be adjusted using the Clear/V olume+ and Set/V ol- ume– buttons.
Operation and Usage 3Ć16 Adjusting Handset Ring er V olume on the HP F AX-950 Loudness (v olume) of the handset ringing signals signals can be adjusted using the ringer v olume control switch lo- cated on the side of the handset cradle near the back edge.
Operation and Usage 3Ć17 Figure 3Ć6. Loading a Document into the HP F AX Ć700 EK_12 Slide the document OUT tray forward until it stops. The tray will catch the pages of the document as they exit the machine after transmission. Figure 3Ć7.
Operation and Usage 3Ć18 One-T ouch Dialing on the HP F AX-700 and F AX-750 W ith one-touch dialing, you can set up a one-touch button to represent a telephone number . Each one-touch number can contain a maximum of 36 digits, including pauses and spaces, and a station name up to 15 characters in length to identify the receiving station.
Operation and Usage 3Ć19 T o print the one-touch dialing overlay and auto dial dial dir ectory . Press the buttons in the sequence sho wn. The one-touch directory prints each station name and phone n.
Operation and Usage 3Ć20 Menu → 2 7 → → Set → Set → → Stop → H → → P → → S → → D → → → D → Set → Press a One-T ouch Key (01 – 16) Enter Phone Number 1 → →→ → T o use one-touch dialing.
Operation and Usage 3Ć21 T o search for unused one-touch keys. Y ou can access and scroll through the one-touch directory by pressing the buttons in the sequence sho wn. If you want to program an unused one-touch k ey , refer to the procedure titled “One- touch K ey Programming”, gi ven earlier in this chapter .
Operation and Usage 3Ć22 T o change a one-touch number . If you need to change a one-touch number or station name, press the b uttons in the sequence sho wn.
Operation and Usage 3Ć23 Entering your station name (15 characters maximum). Use the one-touch k eypad to enter the alphabetic charac- ters. Use the Dial/Space button for inserting spaces between characters.
Operation and Usage 3Ć24 T o use one-touch dialing. If you hav e not already programmed the one-touch keys into your fax machine memory , do so no w using the procedure for programming the one-touch keypad gi ven on the pre vious two pages.
Operation and Usage 3Ć25 T o clear (erase) a one-touch number . Y ou can clear (erase) a number from the current one-touch directory by press- ing the buttons in the sequence sho wn. T o reprogram an erased one-touch key , refer to the procedure titled, “One-touch K ey Programming”, gi ven earlier in this chapter .
Operation and Usage 3Ć26 T o use auto dialing , press the buttons in the sequence sho wn and enter the necessary information where requested. A uto DIal → Enter 2-Digit Code → Load Document (face.
Operation and Usage 3Ć27 T o Program for Speed Dialing, Press the buttons in the sequence shown and enter the necessary information where requested. Enter 2-digit code (01 – 34) on the 900 and (01 .
Operation and Usage 3Ć28 T o clear (erase) a speed dial number , clear (erase) a number from the current speed dial directory by pressing the buttons in the sequence shown (in the F AX-950 the scroll down button is labeled Stamp).
Operation and Usage 3Ć29 Use the numeric keypad to dial the phone number . T o correct an error in entering the number , use an arro w b utton to mov e to the incorrect number and reenter it. When a busy or unanswered line is sensed, your fax machine automatically redials the number up to a maximum of 15 times.
Operation and Usage 3Ć30 T o use manual dialing, press the button in the sequence shown and enter the necessary information where requested. (Load the document face do wn.
Operation and Usage 3Ć31 This feature is useful to send a priority fax when you already hav e other documents stored for transmission. The prior- ity fax will be sent immediately after the current communication is completed. When this feature is used, the message, Direct XMT Reserved, will appear in the display until the document is sent.
Operation and Usage 3Ć32 T ransmission Print Quality on the HP F AX-700 and F AX-750 T ransmission print quality relates to the condition of the original document and how it will be transmitted. Usually , the default settings for resolution, contrast, and photo quality will pro vide acceptable print quality .
Operation and Usage 3Ć33 T o Set T ransmission Resolution on the HP F AX-700 and F AX-750, use the buttons described belo w for temporari- ly setting transmission print quality for the current document being sent.
Operation and Usage 3Ć34 your fax machine rev erts to the pre vious settings. T o set new default values for the settings, you will need to change fax parameters 01, 02 and 03.
Operation and Usage 3Ć35 the fax machine and press the Start button or dial the reception code, normally 123, from an extension phone for the fax machine to receiv e fax calls. Incoming voice calls are treated as normal voice telephone calls. In the Auto Fax/Phone mode, the fax machine answers calls as fax calls.
Operation and Usage 3Ć36 Unattended Modes The two unattended modes are Fax Only and Auto Fax/Ans Mach. In the Fax Only mode, the fax machine answers all incoming calls. In the Auto Fax/Ans Mach mode, the fax machine answers a f ax call, but switches voice calls to the answering machine.
Operation and Usage 3Ć37 T o use telephone mode reception, lift the receiver when the handset or telephone that is connected to the fax machine rings. If you hear a “beep” in the receiv er or the caller states that a fax is going to be sent to you, press the Start button and hang up the recei ver .
Operation and Usage 3Ć38 T able 3-4. Reception Modes on the HP F AX-900 and F AX-950 Attended Mode (requires user action) Unattended Mode Receive Mode Conditions Normally receive only voice calls. Normally receive voice and fax calls.
Operation and Usage 3Ć39 T elephone answering machine interface mode reception is one of the unattended modes of receiving. It is also known as shared reception. T o set your fax machine up for shared reception, refer to the paragraphs under the heading, “Shared Reception Mode on the HP F AX-900 and F AX-950”.
Operation and Usage 3Ć40 T o enable Remote Reception and/or enter a new reception code, press the buttons in the sequence shown and enter the information as indicated. Menu → 6 → Stop Enter → 9 → Enter → → → Enter → T ype new Reception Code → Enter → → Most answering machines can be used with your fax machine.
Operation and Usage 3Ć41 It is recommended that you set the time in fax parameter 19 to match the same length of time as the outgoing message recorded on your answering machine. Factory set time is 20 seconds. T o change the time in fax parameter 19, refer to the information on fax parameters in chapter 4.
Operation and Usage 3Ć42 T o reconf igure f or quality resolution , press the buttons in the sequence sho wn. Menu → 7 → Set → → Stop Set → 4 → Set → 2 → 0 → 3 → Substitute Memory.
Operation and Usage 3Ć43 Size Reduction The fax machines described in this guide can use A4, U.S. letter , and U.S. legal paper sizes for incoming documents. If a fax station sends you a document that cannot be printed on a single page, the fax machine would normally divide the document into two pages.
Operation and Usage 3Ć44 T o set the fax machine for automatic reduction, press the buttons in the sequence sho wn and follow the instructions in the two succeeding paragraphs.
Operation and Usage 3Ć45 Printing Received Documents at A utomatic Reduction on the HP F AX-900 and F AX-950 Printing is scaled to fit in the print area. Reduction ratios of incoming documents are calculated and the recei ved docu- ment stored in memory .
Operation and Usage 3Ć46 Copying a Document Copying a Document on the HP F AX-700 and F AX-750 T o copy a document , press the buttons in the sequence sho wn and enter the necessary information where requested. Use the numeric ke ypad to enter the number of copies to be printed.
Operation and Usage 3Ć47 Copying Documents at Fixed Reduction on the HP F AX-700 and F AX-750 The HP F AX-700 and F AX-750 fax machines do not hav e an automatic copy reduction capability . Printing is scaled by the percent you establish when the fax machine is set for f ixed reduction.
Operation and Usage 3Ć48 3. Set fax parameter 23 (Rec. paper size) to the size paper in your paper tray (1:A4 2:Letter 3:Legal). Menu → PRS 74 →→ GHI Set/V olume – → ABC 2 → → Set/V olume – → → Stop Enter paper size option number → Set/V olume – DEF 3 4.
Operation and Usage 3Ć49 3. Get to f ax parameter 25 (reduction ratio) and enter the percent reduction desired (70% to 100%) by pressing buttons and entering data as follo ws: Menu → PRS 74 →→ GHI Set/V olume – → ABC 2 → JKL 5 → Set/V olume – → → Sto p Enter percent reduction desired.
Operation and Usage 3Ć50 Photo Resolution Darken Normal Lighten Standard Fine Darken Normal Lighten Contrast Contrast If the original has light pr int quality , press the button until the “Dark en” lamp is lit Standard setting f or most documents.
Operation and Usage 3Ć51 Use the Contrast < button as described belo w for temporarily setting copy print quality . Contrast < Normal: Standard setting. Contrast < Lighten: If the original has dark print quality , press the button until the LED (light emitting diode) labeled Lighten just to the left of the Contrast button is lit.
Operation and Usage 3Ć52 Printing Repor ts on the HP F AX-900 and F AX-950 Y our HP F AX-900 and F AX-950 hav e the ability to print reports and journals providing information on numerous fax machine transactions. T o print a report or journal , press the buttons in the sequence shown and enter the necessary information where requested.
Operation and Usage 3Ć53 When the HP F AX-900 or F AX-950 fax machine runs out of ink, the message window displays information code 015 as follo ws: OUT OF INK INFO .
Operation and Usage 3Ć54 Figure 3Ć9. Lifting Open the T op Cover of the HP F AX Ć900 and F AX Ć950 F AX900–28 F AX930–28 F AX Ć950 F AX Ć900 2. Place your thumb on the back of the cartridge cradle (the side closest to you) and your forefinger in the groov e on the cartridge top.
Operation and Usage 3Ć55 3. Lift the cartridge out of the cradle by the green arrow on the top of the cartridge and discard. See Figure 3-11. Figure 3Ć11. Lifting the Cartridge from the Cradle EK-29 W arning The ink in the print cartridge may be harmful if swallowed.
Operation and Usage 3Ć56 3. Hold the print cartridge by the green arro w on the cartridge top, and set the cartridge in the cradle with the green arro w pointing to the green dot on the top of the cradle. See Figure 3-13. Figure 3Ć13. Setting the Cartridge in the Cradle EK-18 4.
Operation and Usage 3Ć57 W arning A void liquid spills. Electrical de vices can be hazardous when wet. If a spill occurs, first dry splashed liquids from hands and electrical cords. Disconnect the fax machine from the po wer outlet and telephone line.
Operation and Usage 3Ć58 2. Locate the scanning glass. Using a soft, clean cloth moistened with water , wipe any paper dust from the scan- ning glass. See Figure 3-16. The ADF is opened much more in Figure 3-16 than the user will be able to open it in order to illustrate the scanning glass and strips.
Operation and Usage 3Ć59 3Ć Figure 3Ć17. Cleaning the Scanning Plate and Scanning Glass on the HP F AX Ć900 and F AX Ć950 F AX950-31 Cleaning the service station cap, wiper , and metal Paper Guide/Roller Assembly on the HP F AX-700 and F AX-750.
Operation and Usage 3Ć60 T o clean the metal Paper Guide/Roller Assembly , perform the following procedure: See Figure 3-19 for a drawing of the P aper Guide/Roller Assembly . W arning The metal Paper Guide/Roller Assembly has sharp edges that could cause injury .
Operation and Usage 3Ć61 Cleaning the Drain Pan on the HP F AX-900 and F AX-950 . Any time you need to mov e your fax machine, clean the drain pan of excess ink to pre vent spillage. T o clean the drain pan, perform the follo wing procedure: 1. T urn off the fax mac hine .
Operation and Usage 3Ć62 Figure 3Ć21. Removing the V erification Stamp from the HP F AX Ć950 F AX950-29 Replacement Items During routine maintenance of your fax machine, you will occasionally replace the follo wing items.
Optimization 4Ć1 OPTIMIZA TION Subject Pag e Introduction 4-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming the Program Ke ys on the HP F AX-950 4-3 .
Optimization 4Ć2 OPTIMIZA TION Subject Pag e Using Relayed T ransmission on the HP F AX-950 (Continued) T o Send a Document Using Relayed Transmission on the HP F AX-950 4-21 . . . . . . . . . . . . . . . . . . . File Handling in the HP F AX-900 and F AX-950 Fax Machines 4-22 .
Optimization 4Ć3 Intr oduction This chapter contains helpful information about using the HP F AX-700, F AX-750, F AX-900, and F AX-950. T opics cov ered are: D Adv anced Configurations D Using Progra.
Optimization 4Ć4 T o mov e the cursor in the display , use the Contrast and Resolution buttons. T o correct an error , place the cursor over the error and enter the ne w data. Y ou can erase the entire line by placing the cursor on the first (left-most) character and pressing the Clear b utton.
Optimization 4Ć5 Pr ogrammed Deferred T ransmission on the HP F AX-950 T o use programmed deferred transmission , perform the following: → Load Document (face down) P1 - P4 Press Program K ey set f.
Optimization 4Ć6 24-hour period. Of course, the number of messages that can be scheduled actually depends on the density and length of the messages, since fax machine memory is limited.
Optimization 4Ć7 T o review or cancel y our scheduled faxes, press button in the sequence sho wn: Menu → 5 → Enter → Enter → The following message appears (No. 1 and No. 2 represent an y phone number): ’ENTER selects fax 01:(Time) No. 1; No.
Optimization 4Ć8 As the Enter button is pressed repeatedly , each succeeding phone number is presented for possible cancellation. When the last scheduled phone number is presented and the Enter butto.
Optimization 4Ć9 Load Document → → → Enter phone numbers (Maximum of 3 num- bers) Press the desired one-touch key (01 – 16) Enter 2–digit speed-dial code → Enter phone numbers using any c.
Optimization 4Ć10 P olling on the HP F AX-700 and F AX-750 No polling in volving passwords is possible on the HP F AX–700 or F AX-750. Neither fax machine has password capability . Polling is the ability to call other stations to retriev e documents.
Optimization 4Ć11 T o set a polling password , press the buttons in the sequence shown and enter the necessary information where requested. Menu → 2 4 6 7 → → → → Set → Set → → Enter .
Optimization 4Ć12 T o P oll Documents from other Stations on the HP F AX-950 Make sure the other station(s) know in adv ance that you will be calling. The other station(s) must hav e the document(s) set in their automatic document feeder(s) or stored in memory .
Optimization 4Ć13 T o use deferred polling on the F AX-900 , press the buttons in the sequence sho wn and enter the necessary information where requested.
Optimization 4Ć14 T o use deferred polling on the F AX-950 , press the buttons in the sequence sho wn and enter the necessary information where requested.
Optimization 4Ć15 If you chose On T ime Only and to be polled from the in tray before loading the document and pressing the start button, the follo wing messages will appear in succession on the fax machine LCD.
Optimization 4Ć16 T o configur e for password transmission , set fax parameter option 44 to ON by pressing the buttons in the sequence sho wn. Menu → 4 7 → → Set → → Set → Stop 4 → 4 → Enter 4-digit passw ord → Set → → 2 → Set → T o enable/disable password transmission , press the buttons in the sequence shown.
Optimization 4Ć17 T o use confidential communication, refer to the follo wing procedures. T o Set Up for Confidential Network Communications on the HP F AX-950 Fax parameter 42 must be set to option 2 (v alid) in order to use confidential network communications.
Optimization 4Ć18 T o P oll Confidential Communications on the HP F AX-950 Be sure the other station is prepared to be polled and to use the correct confidential code. T o poll a confidential communication , press the buttons in the sequence sho wn.
Optimization 4Ć19 T o Delete Confidential Communications on the HP F AX-950 Be sure to use the correct confidential code. T o delete a confidential communication , press the buttons in the sequence sho wn.
Optimization 4Ć20 T o Set up for Rela yed T ransmission on the HP F AX-950 The first step in preparing to use the relayed transmission feature is to set f ax parameter 41 to option 2 (valid). T o set up for r elayed transmission , press the buttons in the sequence sho wn.
Optimization 4Ć21 T o Send a Document Using Relayed T ransmission on the HP F AX-950 All the necessary parameters for your network must be set prior to sending. Instructions for setting up the fax machine for relayed transmission are presented in the preceding paragraphs in this section.
Optimization 4Ć22 File Handling in the HP F AX-900 and F AX-950 Fax Mac hines Storing Files in Memory on the HP F AX-900 and F AX-950 T o store multiple f iles for deferred transmission, each with a different time of transmission , press the buttons in the sequence shown and enter the necessary information where requested.
Optimization 4Ć23 T o Print a File List on the HP F AX-900 or F AX-950 A list file sho ws the current communications settings for documents or files stored in memory . The document file number , date and time stored, start time (for deferred functions), destination station, logo and ID number are listed.
Optimization 4Ć24 T o Delete a File on the HP F AX-900 or F AX-950 Y ou can obtain a print out of the file numbers in memory by performing the file list print procedure gi ven earlier in this chapter . T o delete a file , press the b uttons in the sequence shown and enter the necessary information where requested.
Optimization 4Ć25 T o broadcast , press the b uttons in the sequence shown and enter the necessary information where requested. Menu → Enter → T ype Num- ber → Enter → Enter → The follo wing message will appear: number? Enter another Y es/No T o enter an additional number , press the left arrow button and then the enter button.
Optimization 4Ć26 T o broadcast , press the b uttons in the sequence shown and enter the necessary information where requested. Load Document → → → Memory → Enter phone number Press the desir.
Optimization 4Ć27 T o transmit multifiles , press the buttons in the sequence shown and enter the necessary information where requested. → → → Memory → Enter phone number Press the desired one-touch key (01 – 16) Enter 2–digit speed-dial code → T o send, press Enter phone numbers using any combination of these dialing methods.
Optimization 4Ć28 T o broadcast, press the buttons in the sequence sho wn and enter the necessary information where requested. Load Document → → → Memory → Enter phone number Press the desire.
Optimization 4Ć29 T o transmit multifiles, press the buttons in the sequence shown and enter the necessary information where requested. Load Document → → → Memory → Enter phone numbers Press .
Optimization 4Ć30 T o change or customize your fax parameters, press the buttons in the sequence sho wn and enter the necessary information where requested.
Optimization 4Ć31 T able 4-1. HP F AX-700 and F AX-750 Parameter (Setting) Options (Contin ued) 2ĆDigit P arameter Number P arameter Name Options (choices) * factory set Description 07 RECEPTION MODE 1: Answer manually 2: Fax only * Number of rings 3: Auto fax/ Phone 4: Auto fax/ Ans.
Optimization 4Ć32 T able 4-1. HP F AX-700 and F AX-750 Parameter (Setting) Options (Contin ued) 2ĆDigit P arameter Number P arameter Name Options (choices) * factory set Description 14 REC. P APER SIZE 1: A4 (metric) 2: Letter (U .
Optimization 4Ć33 Viewing the P arameter Menu in the HP F AX-900 T o view the fax parameters menu , press the b uttons in the sequence shown. to scroll do wn through the menu, press Menu → 7 → Se.
Optimization 4Ć34 T able 4-2. HP F AX-900 P arameter Options 2ĆDigit P arameter Number P arameter Name Options (choices) * factory set Description 01 CONTRAST 1: Normal * 2: Darken 3: Lighten Specifies contrast of scanned documents.
Optimization 4Ć35 T able 4-2. HP F AX-900 P arameter Options (Continued) 2ĆDigit P arameter Number P arameter Name Options (choices) * factory set Description 16 UNATTENDED MODE 1: Fax * 2: T am I/F Specifies unattended reception mode, connection of answering machine.
Optimization 4Ć36 T able 4-2. HP F AX-900 P arameter Options (Continued) 2ĆDigit P arameter Number P arameter Name Options (choices) * factory set Description 36 RING P A T TERN 1.
Optimization 4Ć37 Changing Parameter s in the HP F AX-950 T o change or customize your fax parameters , press the buttons in the sequence shown and enter the necessary information where requested.
Optimization 4Ć38 T able 4-3. HP F AX-950 P arameter Options (Continued) 2ĆDigit P arameter Number P arameter Name Options (choices) * factory set Description 07 HEADER PRINT 1: Inside * 2: Outside 3: No Print Specifies location of headers and footers.
Optimization 4Ć39 T able 4-3. HP F AX-950 P arameter Options (Continued) 2ĆDigit P arameter Number P arameter Name Options (choices) * factory set Description 22 SUB STITUTE RCV 1: Invalid 2: V alid * Specifies saving incoming call if unable to print.
Optimization 4Ć40 T able 4-3. HP F AX-950 P arameter Options (Continued) 2ĆDigit P arameter Number P arameter Name Options (choices) * factory set Description 42 CONFIDENTIAL F AX P ARAMETER 1.
Optimization 4Ć41 machine when you want the fax sent. Y our fax can either be put into memory or placed on the document feeder and sent later in the e vening when rates are much lo wer .
Problem R esolution 5Ć1 Pr oblem Resolution Subject Pag e Introduction 5-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Problem Solving Process 5-4 .
Problem R esolution 5Ć2 Pr oblem Resolution Subject Pag e Remote Diagnostics 5-54 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Retriev able and T ransferable Information 5-55 .
Problem R esolution 5Ć3 Pr oblem Resolution Subject Pag e T est Modes on the HP F AX-700 and F AX-750 (Continued) T est Mode 11 (Service Default) on the HP F AX-700 and F AX-750 5-71 . . . . . . . . . . . . . . . . . . . . . . . T est Mode 12 (Service Report) on the HP F AX-700 and F AX-750 5-71 .
Problem R esolution 5Ć4 Intr oduction This chapter contains information which can be used to resolve problems encountered while using the printer . Prob- lems that require removing the printer’ s top cov er in order to troubleshoot or repair the printer , must be referred to qualified service personnel.
Problem R esolution 5Ć5 Overall T roubleshooting T ree A ,&&! $( $ &$% &" "( " '!.
Problem R esolution 5Ć6 '"" ( $ " ! " $ #( ".
Problem R esolution 5Ć7 Scanner T roubleshooting T ree Figure 5Ć2. Scanner Assembly T roubleshooting T ree " " (" .
Problem R esolution 5Ć8 V erify paper meets scanner paper specifications. If not, make a photoĆcopy of the pages and try scanning the copy Figure 5Ć2.
Problem R esolution 5Ć9 Information Codes for the HP F AX-700 and F AX-750 The HP F AX-700 and F AX-750 display messages in the message window and information codes (info codes) in the 32-transaction report to warn of errors or problems with the machine or its operation.
Problem R esolution 5Ć10 T able 5-1. Information Codes on the HP F AX-700 and F AX-750 (Continued) Info Code Mode Description of the Problem Action 431 Rx Phase A Time out during.
Problem R esolution 5Ć11 T able 5-1. Information Codes on the HP F AX-700 and F AX-750 (Continued) Info Code Mode Description of the Problem Action 453 Not used 454 Tx NonĆECM After .
Problem R esolution 5Ć12 T able 5-1. Information Codes on the HP F AX-700 and F AX-750 (Continued) Info Code Mode Description of the Problem Action 473 Tx NonĆECM FCS error occurred.
Problem R esolution 5Ć13 T able 5-1. Information Codes on the HP F AX-700 and F AX-750 (Continued) Info Code Mode Description of the Problem Action 504 Rx NonĆECM Received DTC signal.
Problem R esolution 5Ć14 T able 5-1. Information Codes on the HP F AX-700 and F AX-750 (Continued) Info Code Mode Description of the Problem Action 531 Tx ECM When receiving a resp.
Problem R esolution 5Ć15 T able 5-1. Information Codes on the HP F AX-700 and F AX-750 (Continued) Info Code Mode Description of the Problem Action 542 Tx ECM After sending partial page signal other than PPS.
Problem R esolution 5Ć16 T able 5-1. Information Codes on the HP F AX-700 and F AX-750 (Continued) Info Code Mode Description of the Problem Action 6 $00-0 5'(*$ (, 2'$ 13!0-32(,$ 2- 0$9 "$(4$ , 0$1.
Problem R esolution 5Ć17 T able 5-1. Information Codes on the HP F AX-700 and F AX-750 (Continued) Info Code Mode Description of the Problem Action 577 Rx ECM After receiving PPS Q.
Problem R esolution 5Ć18 T able 5-1. Information Codes on the HP F AX-700 and F AX-750 (Continued) Info Code Mode Description of the Problem Action + %"&!&am.
Problem R esolution 5Ć19 Service P arameters f or the HP F AX-700 and F AX-750 Service parameters are internal settings and default modes that determine ho w the fax machine operates and responds. Some service parameters select signal le vels, signal timing, and default modes of operation.
Problem R esolution 5Ć20 Changing Ser vice P arameters on the HP F AX-700 and F AX-750 (T est Mode 5) Do not change any service parameter setting unless recommended in a troubleshooting pro- cedure or by HP Customer Support Center personnel.
Problem R esolution 5Ć21 T able 5-2. HP F AX-700 and F AX-750 Service Parameter s Service P arameter Number Display Indication P arameter Description Settings Current Setting Standar d Setting 01 BI DIR PRNT DELA Y Run the print test la- beled bi directional Ske w Chec k.
Problem R esolution 5Ć22 T able 5-2. HP F AX-700 and F AX-750 Service Parameter s (Continued) Service P arameter Number Display Indication P arameter Description Settings Current Setting Standar d Setting 17 NO T USED 18 MINIMUM ON- HOOK Minimum time the ma- chine goes on-hook be- tween sending consecu- tiv e fax es.
Problem R esolution 5Ć23 T able 5-2. HP F AX-700 and F AX-750 Service Parameter s (Continued) Service P arameter Number Display Indication P arameter Description Settings Current Setting Standar d Setting 29 SILENT DETECT IT Time inter val of silence needed f or the 700/750 to detect silence.
Problem R esolution 5Ć24 T able 5-2. HP F AX-700 and F AX-750 Ser vice P arameters (continued) Service P arameter Number Display Indication P arameter Description Settings Current Setting Standar d S.
Problem R esolution 5Ć25 T able 5-2. HP F AX-700 and F AX-750 Ser vice P arameters (continued) Service P arameter Number Display Indication P arameter Description Settings Current Setting Standar d S.
Problem R esolution 5Ć26 T able 5-2. HP F AX-700 and F AX-750 Ser vice P arameters (continued) Service P arameter Number Display Indication P arameter Description Settings Current Setting Standar d Setting 60 TCF ON Protocol setting 01: 0.4 s 02: 0.6 s 03: 0.
Problem R esolution 5Ć27 T able 5-2. HP F AX-700 and F AX-750 Ser vice P arameters (continued) Service P arameter Number Display Indication P arameter Description Settings Current Setting Standar d Setting 68 DOC JAM LENGTH This is the length of doc- ument being scanned by the scanner that will cause the machine to in- dicate a document jam 01: 0.
Problem R esolution 5Ć28 T able 5-3. Line Err or on the HP F AX-700 and F AX-750 Number of lines with er - Service P arameter 47 Setting li nes w ith er- ro rs 01 (128) 02 (256) 03 (512) 04 (1024) 05.
Problem R esolution 5Ć29 T able 5-5. Compensating for Comm unication Problems in the HP F AX-700 and F AX-750 T ransmitting Fax Machine Receiving Fax Machine Service P arameter Service Parameter Sett.
Problem R esolution 5Ć30 Figure 5Ć3. Removing the W et P aper P ath Assembly EK_32 W et Paper P ath Assembl y 4. Remov e the jammed document from the front of the machine. Do NO T open the top cover (document feeder assembly) to remov e the document.
Problem R esolution 5Ć31 If print quality problems occur on printouts from an HP F AX-700 or F AX-750 fax machine, check the following: D Print cartridges hav e a specified life.
Problem R esolution 5Ć32 Information Codes for the F AX-900 and F AX-950 If a dif ficulty occurs, an information code should appear in your fax machine display . This code can be used to help identify and resolve the problem. Refer to the following information code table for a description of the codes and recommended actions.
Problem R esolution 5Ć33 T able 5-6. Inf ormation Codes on the HP F AX-900 and F AX-950 (Continued) Code Description Action 408 409 Called station repor ts last page is illegible .
Problem R esolution 5Ć34 T able 5-6. Inf ormation Codes on the HP F AX-900 and F AX-950 (Continued) Code Description Action 550 T elephone line disconnected Check with calling station 552 553 554 555.
Problem R esolution 5Ć35 Function P arameters f or the HP F AX-900 and F AX-950 Listing the Function P arameter Settings on the HP F AX-900 and F AX-950 (T est Mode 3) Use the following procedure to print a list of the function parameter settings.
Problem R esolution 5Ć36 Use the follo wing procedure to change the function parameters: 1. W ith the fax machine in standby mode (message window showing date and time), press Advanced Functions. Then press 7. 2. W ith the message window showing SET MODE NO.
Problem R esolution 5Ć37 T able 5-7. HP F AX-900 and F AX-950 Function P arameters (Continued) No. P arameter Selection Function 18 RX ST ART (9600 bps) 1 = 2400 bps 2 = 4800 bps 3 = 7200 bps 4 = 960.
Problem R esolution 5Ć38 T able 5-7. HP F AX-900 and F AX-950 Function P arameters (Continued) No. P arameter Selections Function 08 MONIT OR (Off) 1 = Off 2 = On Selects Monitor ON/OFF f or monitor-.
Problem R esolution 5Ć39 T able 5-7. HP F AX-900 and F AX-950 Function P arameters (Continued) No. P arameter Selections Function 45 RING DET . COUNT (2) 1 = 1 ring . . 9 = 9 rings Selects a ring detect count from 1 to 9 times in one-step inter vals 46 ON-HOOK TIME (5 sec) 0 = 0 sec .
Problem R esolution 5Ć40 T able 5-7. HP F AX-900 and F AX-950 Function P arameters (Continued) No. P arameter Selections Function 65 SILENT DETECTION (On) 1 = Off 2 = On Selects the silent detection function (T AM I/F). Same function as f ax pa- rameter No .
Problem R esolution 5Ć41 T able 5-7. HP F AX-900 and F AX-950 Function P arameters (Continued) No. P arameter Selections Function 81 DOC END FEED (7 mm) 00 = 0 mm .
Problem R esolution 5Ć42 Setting Function P arameters to Solve Communication Pr oblems on the HP F AX-900 and F AX-950 Communication problems are announced by information codes in the 400 to 500 range.
Problem R esolution 5Ć43 Clearing a Document Jam T o clear a document jam in the automatic document feed mechanism, perform the follo wing steps: 1. Remov e the document from the document IN tray . 2. Lift open the automatic document feed cov er . 3.
Problem R esolution 5Ć44 Figure 5Ć5. Adjusting the Pressure Plate Switch (HP F AX Ć900 and FAX Ć950) F AX950-21 P oor Print Quality Print quality can be caused by sev eral conditions. Dots, dark streaks or missing lines are visible symptoms.
Problem R esolution 5Ć45 Replacing the V erification Stamp on the HP F AX-950 When the verif ication stamp mark begins to fade with use, it is recommended to replace the stamp. Contact your local HP authorized fax dealer to order . The procedure for replacing the verif ication stamp is in chapter 3 on page 60.
Problem R esolution 5Ć46 R=F AX RECEIVED I=POLL IN (F AX RECEIVED S=F AX SENT O=POLLED OUT (F AX SENT) F AX-700/750 JOURNAL Figure 5Ć8. Identifying an Error Code and Diagnostic Code in a F AX Ć700/750 Journal 32 TRANSA CTION REPORT FOR HP F AX–700 SERIES VERSION: 01.
Problem R esolution 5Ć47 T able 5-11. Third Digit in the Dia gnostic Code for the HP F AX-700 and F AX-750 Third Digit in Code Modem Speed 0 Communication not star ted 1 2400 bps 2 4800 bps 3 9600 bps 4 7200 bps T able 5-12.
Problem R esolution 5Ć48 T able 5-14. Sixth Digit in the Diagnostic Code f or the HP F AX-700 and F AX-750 Sixth Digit in Code Receive Mode Receive Active/Inactive 0 1 No reception Manual Do 2 3 F AX.
Problem R esolution 5Ć49 T able 5-16. Eighth Digit in the Diagnostic Code f or the HP F AX-700 and F AX-750 Eighth Digit in Code Send Receive P olling Send P olling Receive 1 Do 2D o T able 5-17.
Problem R esolution 5Ć50 Diagnostic Codes for the HP F AX-900 and F AX-950 T able 5-19 through T able 5-27 describe how to decode the meaning of each digit in the diagnostic in the F AX-900 and F AX-950. The first digit in the diagnostic code is the manuf acturer code.
Problem R esolution 5Ć51 T able 5-20. Third Digit in the Dia gnostic Code for the F AX-900 and F AX-950 Third Digit in Code Receive Start ID (TSI or CSI) P olling Tx in T urnar ound P olling 0 1 A ut.
Problem R esolution 5Ć52 T able 5-22. Fifth Digit in the Diagnostic Code f or the F AX-900 and F AX-950 Fifth Digit in Code P olling RCV Mode RCV Mode XMT Mode T urnar ound P olling Mode 0 1Y e s 2Y e s 3 4Y e s 8 Ye s 9 A Y es Y es B C Y es Y es T able 5-23.
Problem R esolution 5Ć53 T able 5-24. Eighth Digit in the Diagnostic Code f or the F AX-900 and F AX-950 Eighth Digit in Code Resolution Encoding 0 2 Standard MH 3 Standard MMR 4 Fine MH 5 Fine MMR 6 300 dpi MH 7 300 dpi MMR 8 A Standard MR C Fine MR E 300 dpi MR T able 5-25.
Problem R esolution 5Ć54 T able 5-27. T welfth digit in the Diagnostic Code f or the F AX-900 and F AX-950 Data Confidential Communication RTN Receive 0 1Y e s 8 Receiv ed 9 Y es Receiv ed Remote Diagnostics Remote diagnostics provide a method of remotely troubleshooting HP fax machines at the customers site.
Problem R esolution 5Ć55 Retriev able and T ransferable Information T able 5-28 summarizes retrie vable and transferable information using the remote diagnostics function.
Problem R esolution 5Ć56 Figure 5Ć9. Removing the Firmware IC Cover (HP F AX Ć900 or F AX Ć950) 3. Remov e the firmw are IC from the logic PCA. 4. Install the remote diagnostic R OM in the firmware R OM socket by aligning the R OM over the sock et.
Problem R esolution 5Ć57 D JNL data: H 32-transaction journal Retrieving SYS and JNL Data on the HP F AX-700 and F AX-750 The belo w procedure accesses the service menu lev el of the fax machine and should not be disclosed to non-HP personnel.
Problem R esolution 5Ć58 Menu → Dial/Space T one → x 4 → L Start → 1 → PRS → 7 Start → WXY → 9 PRS → 7 ABC → 2 Start → Stop 2. Poll the customer’ s machine to retriev e its SYS data.
Problem R esolution 5Ć59 Menu → DEF → 3 Start → Enter a 4-digit passw ord* → Dial the telephone number of the target machine → Start * The diagnostic center fax machine and the tar get fax machine must have the same diagnostic pass word set.
Problem R esolution 5Ć60 H Relay and confidential communication parameters (F AX-950 Only) H One-touch and speed dial numbers H Program keys (F AX-950 Only) H Fax parameters and function parameters (.
Problem R esolution 5Ć61 T ransferring SYS Data on the HP F AX-900 and F AX-950 T o transfer SYS data on the F AX-900 and F AX-950, perform the following procedure: 1. Set function parameter 78 to 2 (SYS). Menu → Dial/Space T one → x 4 → L Start → 1 → PRS → 7 Start → TUV → 8 PRS → 7 ABC → 2 Start → Stop 2.
Problem R esolution 5Ć62 Remote Diagnostics Process Use the following process to adjust settings in a customer’ s HP fax machine from a customer support diagnostic unit: 1. Retriev e the settings and journal from the customer’ s machine. Use the information under the heading “Re- trie ving Customer Data” in this chapter .
Problem R esolution 5Ć63 T able 5-30. Significant Diagnostic Code Digits Significant Diagnostic Code Digits Diagnostic Code Digit 900/950 Diagnostic Code Digit 700/750 Description 2 9 DCN (disconnect) Receiv ed? 5 8 Receive Mode? T ransmit Mode? 6 1 ECM Used Standard or Non-Standard Group 3 mode? 8 2 Resolution and coding of data.
Problem R esolution 5Ć64 2. W ith the message window showing SET MODE NO. =, press Dial/Space four times. The unit sounds an error beep each time you press Dial/Space. This is normal. 3. Press “ L ”. 4. W ith the message windo w showing SET MODE NO.
Problem R esolution 5Ć65 T est Mode 1 (Changing Function Parameter s) on the HP F AX-900 and F AX-950 The use of test mode 1 to change function parameters has already been described in this chapter under the following heading, “Changing the Function Parameters on the HP F AX-900 and F AX-950 (T est Mode 1).
Problem R esolution 5Ć66 3. Press “ L .” 4. W ith the message window sho wing TEST MODE NO.= (ENTER 0 - 10), press 6 to select test mode 6. 5. Press Start. 6. Press ƞ or Ɵ to select the desired memory setting to initialize. (See note for alternativ e method using code.
Problem R esolution 5Ć67 D If the error is in the system memory section, the fax machine is not usable. Return the machine for repair . D If the error occurs in the optional image memory , the fax machine will operate as a standard unit with no installed optional memory .
Problem R esolution 5Ć68 Entering T est Mode on the HP F AX-700 and F AX-750 T o reach the test mode menu on the HP F AX-700, press buttons in the follo wing sequence: Press & hold the Stop button.
Problem R esolution 5Ć69 the Enter button twice. Then type the number of copies you want (1 to 99) and press the Enter button. When the print test is ov er , the fax machine will return to the service menu lev el. T o exit the print test level and return to the service menu level, press the Stop button once.
Problem R esolution 5Ć70 D Real T ime Clock – When this test is successfully completed, the following messages will appear in the message windo w , and the fax machine will return to the service me.
Problem R esolution 5Ć71 D SRAM T est – When this test is successfully completed, the following messages will appear in the message windo w , and the fax machine will return to the service menu lev el: Doing Self T est SRAM T est O K If a self test is unsuccessful, the letters NG will replace the letters OK in the abov e displays.
Service and Support Information 6Ć1 Service and Suppor t Inf ormation Subject Pag e Product W arranty 6-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HP Express Exchange 6-2 .
Service and Support Information 6Ć2 Pr oduct W arranty The HP fax products described in this manual are warranted against defects in materials and workmanship for a period of one year . During the warranty period, HP will, at its option, either replace or repair products which prove to be defecti ve.
Service and Support Information 6Ć3 HP Suppor t Inf ormation He wlett-Packard stands behind its products with a number of service and support resources ready to answer your product related questions.
Service and Support Information 6Ć4 T able 6-1. U .S. Customer Resour ces (Continued) Organization T elephone Number Suppor t Provided Hours of Operation Printer dri vers by mail (303) 339-7009 Print.
Service and Support Information 6Ć5 Resour ces for Reseller s T able 6-2 pro vides the He wlett-Packard or ganizations for HP f ax service pro viders to call, the telephone number of each organization, the information or resource pro vided, and the hours of operation of the organization.
Service and Support Information 6Ć6 Resour ces for HP A uthorized Dealers T able 6-3 below provides the Hewlett-P ackard organizations for HP authorized dealers to call, the telephone number of each organization, the information or resource pro vided, and the hours of operation of the organization.
Service and Support Information 6Ć7 Resour ces for Canadian Pr oduct Suppor t T able 6-4 lists the He wlett-Packard organizations for Canadian product support.
Service and Support Information 6Ć8 HP Dealer Premier Suppor t Pr ogram Hard ware Suppor t – HP’ s Centraliz ed Repair Services Features and Benefits HP’ s centralized repair services are used to support HP fax products that hav e an Express Exchange W arranty .
Service and Support Information 6Ć9 Ordering HP Customer Return Repair Service T o hav e a unit repaired through HP Customer Return Repair service: 1. Contact the HP Customer Service Center in Corv allis, Oregon at (503) 750-2035. 2. Follo w HP’ s instructions for packaging and shipping the unit to the HP Customer Service Center in Corv allis.
Service and Support Information 6Ć10 Y our Responsibilities: D Design and price your o wn support services for HP products D Merchandise and sell support contracts to your customers D Manage your sup.
Service and Support Information 6Ć11 Only U.S. HP fax resellers who ha ve purchased ne w HP fax products through HP authorized distributors may obtain accessory parts and remanufactured exchange units. Repair parts are not av ailable to resellers.
Service and Support Information 6Ć12 F acilitating Customer Return Repair Service 1. Contact the HP Corv allis Service Center in Oregon at (503) 750-2035 for instructions for packaging and ship- ping the unit. If the unit is under warranty , HP will send you a package of pre-addressed, postage-paid mailing labels.
Service and Support Information 6Ć13 Accessory Replacement P arts HP offers replacement accessory parts only for HP fax product parts which customers may have lost or broken. A remanufactured exchange unit is av ailable when it has been determined that the customer’ s unit is defectiv e.
Service and Support Information 6Ć14 3. Provide HP with the follo wing information: D Y our company name and HP F ax Service Provider identif ication number D The part numbers and quantities you want.
G-1 F AX GLOSSAR Y This glossary lists terms and their associated descriptions to help identify the context in which the terms are used. The term with associated v ariations is followed by the description of the conte xt.
G-2 automatic print reduction A feature of the fax by which an incoming image is reduced to fit within the printable region of the paper supply . See also reduction r atio .
G-3 chart No. 1 An industry standard test image to compare the transmission speed and capabilities of facsimile machines. The chart is patterned after a two-paragraph b usiness letter . CIG* Calling subscriber identification. CNG* Calling tone. This signal has a frequency of 1100 Hz.
G-4 Copy/List A control panel button that lets you copy a document and clear pre vious input when performing an operation or setting up a function. CPU Central Processing Unit. CRP* Command Repeat. CSI* Called Subscriber Identification. CTC* Continue T o Correct.
G-5 deferred transmission DEFF (abbreviation) Refers to the deferral or time-delay of a transmission. Users can defer transmissions to a later time in order to benefit from less e xpensiv e night-time phone rates or adjust for time zone differences.
G-6 document memory capacity The amount of information that a fax machine can store in memory . The HP F AX-200 and HP F AX-900 store up to 12 pages depending on the density of the text. The HP F AX-310 and HP F AX-950 store up to 28 pages depending on the density of the text.
G-7 Error Corr ection Mode ECM (abbreviation) Refers to the fax machine’ s ability to automatically resend pages of a document that did not transmit correctly due to telephone line problems. facsimile machine Equipment that electronically transmits an image of a document form one location to another .
G-8 f ile Refers to a particular item or document stored in the fax memory . As documents are stored for memory trans- mission, the y are assigned a sequential file number . A f ile report can be printed listing files currently stored in memory . f ine Refers to resolution setting used for detailed text documents and illustrations.
G-9 halftone Refers to the printing process in which gradation of tone is obtained. Also a label for a control-panel button that allows an HP F AX-200 or F AX-310 fax machine to distinguish up to 32 le vels of gray from black and white. A button labeled Photo performs a comparable function in the HP F AX-900 and F AX-950.
G-10 keypad See numeric ke ypad . LCS* Line Conditioning Signal LCU Line Control Unit. This PCA (Printed Circuit Assembly) inside the fax machine contains the hardware to connect the fax machine to the telephone. LIU Line Interface Unit. See LCU abov e.
G-11 MPS* Multi-Page Signal. multifile transmission Refers to the fax machine’ s ability to send sev eral documents to different stations at the same time. NO. (singular) NOS. (plural) NO. is an abbre viation for the word number . Does NO T denote a negativ e response.
G-12 OFF Refers to a state or condition of being deacti vated or disabled or po wer is not applied. off-hook dialing The manual dialing of a telephone number with the attached telephone of f the hook. Off-hook dialing is typi- cally used when you want to tell someone at another station to set up for a document transmission.
G-13 Original A control-panel button on the HP F AX-200 and F AX-310 that lets you specify the contrast for the next trans- mission. The analogous button on the HP F AX-900 and F AX-950 is labeled Contrast. page (singular) pages (plural) Refers to one single-sided sheet of a document.
G-14 photocopy paper a grade of paper characterized by its good color , brightness, cleanliness, smooth finish, heat stability , and resistance to curling. PIN* Procedure Interrupt Negati ve. PIP* Procedure Interrupt Positiv e. PIS* Procedure Interrupt Signal.
G-15 PRI-EOP* Procedure Interrupt - End Of Procedure. PRI-MPS* Procedure Interrupt - Multi-Page Signal. PRI-Q* Procedure Interrupt - Q. print cartridge A cartridge that holds the ink used by a fax machine. printable area The fax machines printable area.
G-16 record REC (abbreviation) REC is an abbreviation for the word record. It refers to the historical data file regarding already processed documents. For example; A record of the last 32 transactions can be printed using the communication journal printout.
G-17 reser ved transmission A transmission that is set up to begin as soon as the f ax machine finishes the current operation. resolution The number of dots scanned or printed per inch. Y our fax machine scans horizontal and vertical resolutions separately .
G-18 scan scanning Refers to the optical process the fax machine uses to read the document information for transmission or copy- ing. scanner The part of your fax machine that con verts a document into an electronic image suitable for transmission. scanning glass The part of the scanner through which a document is read.
G-19 smoothing Refers to the process of improving print quality of f axes sent at standard or f ine resolution. speed dialing A method of dialing in which you press the Speed Dial button and enter a two-digit code to dial a telephone. speed No. (singular) speed Nos.
G-20 station name Refers to the name (company name or alphabetic characters) used to identify a f ax station. Both the sending and recei ving fax stations use station names for identification purposes. station number Refers to the telephone number of a fax machine (usually referring to the receiving station or machine being called).
G-21 telephone number T el. No. (abbreviation) The numeric sequence of digits assigned to a f ax machine or telephone. Used for dialing to connect to other party . temporary settings Changes (to parameters) made at the control panel and affecting a single transmission.
G-22 type Refers to a style or method (species). For example, the type of transmission used, memory or direct, is up to the user . unattended mode An operating mode usually associated with the use of an answering machine. Allo ws unattended operation to recei ve v oice and/or fax calls.
Inde x I-1 ADF Document Catcher T ray, installation, 2Ć17 adjusting, pressure plate switch, F A XĆ900 & 950, 5Ć42 answering machine, connection F A X.
Inde x I-2 confidential communications, F A XĆ950, 4Ć16 network communications F A XĆ950, 4Ć17 setting number and password, F A XĆ950, .
Inde x I-3 D (Cont'd) dialing (Cont'd) direct F A XĆ700 & 750, 3Ć28 oneĆtouch F A XĆ700 & 750, 3Ć18 F A XĆ900, 3Ć19 F A XĆ950, 3Ć22 programmed.
Inde x I-4 F (Cont'd) function parameter, settings changing F A XĆ700 & 750, 5Ć20 F A XĆ900 & 950, 5Ć35 listing F A XĆ700 & 750, 5Ć19 F A XĆ.
Inde x I-5 L (Cont'd) listing, fax parameters (Cont'd.) F A XĆ900, 4Ć32 F A XĆ950, 4Ć36 loading document F A XĆ700 & 750, 3Ć16 document (Cont'd) .
Inde x I-6 options, parameter (Cont'd.) F A XĆ900, 4Ć34 F A XĆ950, 4Ć37 ordering information additional documentation, 1Ć20 documentation.
Inde x I-7 P (Cont'd) print cartridges, 3Ć52 ink life, 1Ć14 removing, 3Ć53 print margins F A XĆ700 & 750, 1Ć16 F A XĆ900 & 950, 1Ć17 print.
Inde x I-8 reduction, fixed copying documents at F A XĆ700 & 750, 3Ć47 F A XĆ900 & 950, 3Ć48 printing documents at F A XĆ7.
Inde x I-9 stamp, verification replacing, F A XĆ950, 3Ć60 switching ON, F A XĆ950, 2Ć46 start time, changing, F A XĆ900 & 950,.
Inde x I-10 T (Cont'd) troubleshooting, 5Ć1, 5Ć2, 5Ć3 tree overall, 5Ć5 scanner, 5Ć7 U user interface, controls F A XĆ700 & 750, 3Ć6 F A XĆ900, 3.
An important point after buying a device HP (Hewlett-Packard) HP FAX-750 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP (Hewlett-Packard) HP FAX-750 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP (Hewlett-Packard) HP FAX-750 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP (Hewlett-Packard) HP FAX-750 you will learn all the available features of the product, as well as information on its operation. The information that you get HP (Hewlett-Packard) HP FAX-750 will certainly help you make a decision on the purchase.
If you already are a holder of HP (Hewlett-Packard) HP FAX-750, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) HP FAX-750.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) HP FAX-750. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) HP FAX-750 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
