Instruction/ maintenance manual of the product TRUE-50 Hearth and Home Technologies
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1 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 • DO NOT store or use gasoline or other fl am- mable vapors and liquids in the vicinity of this or any other appliance. • What to do if you smell gas - DO NOT try to light any appliance.
2 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Listing Label Information/Location Model Name: ___________________________________________ Date purchased/installed: ______.
3 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Safety Alert Key: • DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury . • W ARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury .
4 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 = Contains updated information. 14 Appliance Setup A. Remove Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . 53 B. Remove the Shipping Materials . . . . . . .
5 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 B. Limited Lifetime W arranty 4021-645C 12-29-10 Page 1 of 2 Hearth & Home T echnologies Inc.
6 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 4021-645C 12-29-10 Page 2 of 2 W ARRANTY CONDITIONS: 7KLVZDUUDQWRQOFRYHUV++7DSSOLDQFHVWKDWDUH.
7 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 C. BTU Speci fi cations This product is listed to ANSI standards for “V ented Gas Appliance Heaters” and applicable se.
8 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 H. Requirements for the Commonwealth of Massachusetts For all side wall horizontally vented gas fueled equipment installed .
9 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Figure 2.1 General Operating Parts B. Y our Fireplace W ARNING! DO NOT operate fi replace before read- ing and understanding operating instructions. Failure to operate fi replace according to operating instructions could cause fi re or injury .
10 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 C. Clear Space W ARNING! DO NOT place combustible objects in front of the fi replace or block louvers. High temperatures may start a fi re. See Figure 2.2. Avoid placing candles and other heat-sensitive objects on mantel or hearth.
11 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 J. Before Lighting Fireplace Before operating this fi replace for the fi rst time, have a quali fi ed service technician : • V erify all shipping materials have been removed from inside and/or underneath the fi rebox.
12 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 K. Lighting Instructions (IPI) 1. This appliance is equipped with an ignition device which automatically lights the burner. DO NOT try to light the burner by hand. 2. Wait fi ve (5) minutes to clear out any gas.
13 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 L. After Fireplace is Lit Initial Break-in Procedure • The fireplace should be run three to four hours continuously on high. • T urn the fi replace of f and allow it to completely cool.
14 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 3 3 Maintenance and Ser vice A. Maintenance T asks-Homeowner The following tasks may be performed annually by the homeowner . If you are uncomfortable performing any of the listed tasks, please call your dealer for a service ap- pointment.
15 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 B. Maintenance T asks-Quali fi ed Service T echnician The following tasks must be performed by a quali fi ed ser- vice technician.
16 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Figure 3.1 IPI Pilot Flame Patterns Burner Ignition and Operation Frequency: Annually By: Quali fi ed Service T echnician T ools needed: Protective gloves, vacuum cleaner , whisk broom, fl ashlight, voltmeter , indexed drill bit set, and a manometer .
17 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 A. T ypical Appliance System NOTICE: Illustrations and photos re fl ect typical installations and are for design purposes only . Illustrations/diagrams are not drawn to scale.
18 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 B. Design and Installation Considerations Heat & Glo direct vent gas appliances are designed to operate with all combustion air siphoned from outside of the building and all exhaust gases expelled to the outside.
19 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 5 5 F raming and Clearances A. Selecting Appliance Location When selecting a location for the appliance it is important to consider the required clearances to walls (see Figure 5.
20 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 C B D A B. Constructing the Appliance Chase A chase is a vertical box-like structure built to enclose the gas appliance and/or its vent system. In cooler climates the vent should be enclosed inside the chase.
21 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 D. Mantel and W all Projections W ARNING! Risk of Fire! Comply with all minimum clear- ances as speci fi ed. Framing or fi nishing material closer than the minimums listed must be constructed entirely of non- combustible materials (i.
22 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 6 12 10 18 21 FIREPLACE OPENING 1-1/4 IN. SEE SECTION 13.D 1/2 IN. NON-COMBUSTIBLE MA TERIAL TRUE-36 TRUE-42 MIN. MAX. Figure 5.8 Non-Combustible Mantel Allowance - TRUE-36, TRUE-42 Note: All measurements in inches.
23 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 NON-COMBUSTIBLE BOARD HEARTH CLEARANCE BRACKET NON-COMBUSTIBLE HEARTH EXTENSION 1 IN.
24 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 A. V ent T ermination Minimum Clearances Roof Pitch H (Min.) Ft. Flat to 6/12...........................................................1.0* Over 6/12 to 7/12 ..............
25 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 O N P R Q C J B D B F B A E V V V V V V M H or i V G X V H A V V H Electrical Service V K V K V L C V X = AIR SUPPL Y INLE.
26 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 A. Approved Pipe This appliance is approved for use with Hearth & Home T echnologies DVP venting systems. Refer to Section 16.B for vent component information. DO NOT mix pipe, fi ttings or joining methods from differ- ent manufacturers.
27 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 H 1 V 1 1. T op V ent - Horizontal T ermination Figure 7.3 One Elbow TRUE-36 (NG/LP), TRUE-42 (NG), TRUE-50 (NG/LP) V 1 Minimum H 1 Maximum 2 ft 610 mm 7 in* 178 mm 3 ft 914 mm 2 ft 610 mm 4 ft 1.
28 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 H 2 H 1 INST ALLED HORIZONT ALL Y V 1 Figure 7.4 T wo Elbows TRUE-36 (NG/LP), TRUE-42 (NG/LP), TRUE-50 (NG/LP) V 1 Minimum H 1 + H 2 3 ft 914 mm 18 in 457 mm 4 ft 1.2 m 3 ft 914 mm 5 ft 1.
29 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 1. T op V ent - Horizontal T ermination - (continued) Figure 7.5 Three Elbows TRUE-36 (NG/LP), TRUE-42 (NG/LP), TRUE-50 (NG/LP) V 1 H 1 V 2 H 2 2 ft 610 mm 7 in 178 mm * H 2 Max = 2 X V 2 3 ft 914 mm 2 ft 610 mm * H 2 Max = 2 X V 2 4 ft 1.
30 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 2. T op V ent - V ertical T ermination No Elbow Figure 7.6 V 1 = 50 ft. Max. (15.2 m) V 1 = 2 ft. Min. (610 mm) NOTE: Flue Restrictor ships in manual bag assembly . Note: Flue restrictor is permit- ted ONL Y on 30 ft.
31 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Figure 7.8 TRUE-36 (NG/LP), TRUE-42 (NG/LP), TRUE-50 (NG/LP) V 1 H 1 V 2 2 ft 610 mm 1 ft 305 mm * 3 ft 914 mm 3 ft 914 mm * 4 ft 1.2 m 4 ft 1.2 m * 5 ft 1.5 m 9 ft 2.7 m * 6 ft 1.
32 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Three Elbows TRUE-36 (NG/LP), TRUE-42 (NG/LP), TRUE-50 (NG/LP) V 1 H 1 H 2 V 2 H t Max. 2 ft 610 mm * * ** 7 in 178 mm 3 ft 914 mm * * ** 2 ft 610 mm 4 ft 1.2 m * * ** 4 ft 1.
33 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 F . PVK-80 and PVI-SLP Information This section provides speci fi c detail for installation of TRUE-36, TRUE-42, and TRUE-50 models with ap- proved power vent kits. Follow instructions included with the PVK-80 or PVI-SLP power vent kits.
34 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 A* B 10 in. 12 in. DO NOT P ACK WITH INSULATION OR OTHER MATERIAL A. Pipe Clearances to Combustibles W ARNING! Risk of Fire! Maintain air space clearance to vent.
35 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 C. Install the Ceiling Firestop A ceiling fi restop MUST be used between fl oors and attics. • DVP pipe only - Frame an opening 10 in. by 10 in. (254 mm by 254 mm) whenever the vent penetrates a ceiling/ fl oor (see Figure 8.
36 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 D. Install Attic Insulation Shield W ARNING! Fire Risk. DO NOT allow loose materials or insulation to touch vent. Hearth & Home T echnologies Inc. requires the use of an attic shield.
37 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 A. V ent Preparation 9 9 Appliance Preparation SEAL CAP SEAL CAP GASKET GASKET Figure 9.2 Seal Cap and Gasket Location CAUTION! Risk of Cuts, Abrasions or Flying Debris. Wear protective gloves and safety glasses during instal- lation.
38 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Figure 9.3 Side Nailing T ab in Shipping Position Figure 9.4 Nailing T ab Bent Out for Installation Figure 9.5. Heat Shields and Nailing T abs in Installation Position HEA T SHIELD NAILING T AB IN SHIPPING POSITION B.
39 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Figure 9.6 Shipping Location of Non-Combustible Board C. Installing Non-combustible Facing Material W ARNING! Risk of Fire! • Follow these instructions exactly . • Facing materials must be installed properly to prevent fi re.
40 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 1 0 10 Inst alling V ent Pi pe (D VP P ipe ) A. Assemble V ent Sections Attach V ent to the Firebox Assembly Note: The end of t he pipe sections wi th the lanced t abs will face toward the appliance.
41 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 120º Figure 10.5 Securing V ertical Pipe Sections 120º Figure 10.6 Securing Horizontal Pipe Sections C. Disassemble V ent Sections • Rotate either section (see Figure 10.
42 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 D. Install Metal Roof Flashing • See minimum vent heights for various pitched roofs (Figure 10.9) to determine the length of pipe to extend through the roof. • Slide the roof fl ashing over the pipe sections extending through the roof as shown in Figure 10.
43 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 SCREWS CAULK STORM COLLAR (1 of 3) Figure 10.13 Figure 10.13 TERMINA TION CAP F .
44 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 A. Fuel Conversion • Make sure the appliance is compatible with available gas types. • Conversions must be made by a qualified service technician using Hearth & Home T echnologies speci fi ed and approved parts.
45 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 1 2 12 Electr ical Information A. Wiring Requirements NOTICE: This appliance must be electrically wired and grounded in ac.
46 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 D. Electrical Service and Repair W ARNING! Risk of Shock! Label all wires prior to dis- connection when servicing controls. Wiring errors can cause improper and dangerous operation.
47 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 1 3 13 Fi nishing A. Finishing T emplates T wo side fi nishing templates and one top fi nishing template are supplied with the appliance. They are fastened to the top surround.
48 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Figure 13.6. Splatter Guard Installation B. Splatter Guard The splatter guard is a piece of corrugated material used to protect the appliance during the installation process before fi nishing work on the whole hearth is complete.
49 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 C. Mantel and W all Projections W ARNING! Risk of Fire! Comply with all minimum clear- ances as speci fi ed. Framing or fi nishing material closer than the minimums listed must be constructed entirely of non- combustible materials (i.
50 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 1 9 3 6 12 9 12 15 18 21 FIREPLACE OPENING 1/2 IN. NON-COMBUSTIBLE MA TERIAL TRUE-36 TRUE-42 MAX. MIN. Note: All measurements in inches. Note: Measurement is taken from top of the opening, NOT the top of the fi replace.
51 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 D. Facing Material • Metal front faces may be covered with non-combustible materials only . • Facing and/or fi nishing materials must not interfere with air fl ow through louvers, operation of louvers or doors, or access for service.
52 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 E. Doors A door (decorative front) is required for this appliance. Only doors certi fi ed for use with this appliance model may be used. Contact your dealer for a list of doors that may be used.
53 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 A. Remove Fixed Glass Assembly See Section 14.I. B. Remove the Shipping Materials Remove shipping materials from inside or underneath the fi rebox.
54 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 G. LED’ s LED’s are factory installed. No additional set up or acti- vation required. • See section 3.A for maintenance and bulb replacement. Figure 14.5. Location of Glowing Embers F .
55 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 H. Install the Log Assembly Log Set Assembly: LOGS-TRUE36 LOGS-TRUE42 Models: TRUE-36C, TRUE-36H, TRUE-36S TRUE-42C, TRUE-42H, TRUE-42S CAUTION: Logs are fragile, handle with care.
56 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Log #4 (2280-704 for TRUE-36; 2281-704 for TRUE-42) : See Figure 7. Place Log #4 between the left and center grate tines. Notches on log will rest on tines. Log should be positioned as far forward as possible.
57 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 2281-935 Figure 1 1. Figure 12. Figure 13. Figure 16. Log Set Installed. 4 4 2 2 6 6 5 5 1 1 3 3 Log #6 (2281-706) : Place Log #6 into appliance as shown in Figure 12. Base of log will sit on bottom refractory and notch on log will rest against grate tine.
58 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Log Set Assembly: LOGS-TRUE50 Models: TRUE-50C, TRUE-50H, TRUE-50S LOG PLACEMENT INSTRUCTIONS CAUTION: Logs are fragile, handle with care. Log #1 (2282-701) : Locate log placement notch on the bottom of log #1.
59 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Log #5 (2281-705) : Locate fl at area on Log #4 that will be used to position Log #5. See Figure 8. Place Log #5 into appli- ance as shown in Figure 9. The left side of the log will rest on bottom refractory and pilot bracket.
60 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 2282-935 Figure 10. Figure 1 1. Figure 12. Figure 15. Log Set Installed. 4 4 2 2 6 6 5 5 1 1 3 3 Log #6 (2282-706) : Place Log #6 into appliance as shown in Figure 1 1. Base of log will sit on bottom refractory and notch on log will rest against grate tine.
61 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 I. Fixed Glass Assembly W ARNING! Risk of Asphyxiation! Handle fi xed glass assembly with care. Inspect the gasket to ensure it is undamaged and inspect the glass for cracks, chips or scratches.
62 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 TOP RET AINING RAIL NOTCH TOP RET AINING RAIL NOTCH GLASS FRAME NOTCH GLASS FRAME NOTCH Figure 14.
63 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 J. Air Shutter Setting Air shutter settings should be adjusted by a quali fi ed ser- vice technician at the time of installation. The air shutter is set at the factory for minimum vertical vent run.
64 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 1 5 15 T roubleshooting With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service.
65 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 T roubleshooting (continued) Symptom Possible Cause Corrective Action 4. Pilot lights but contin- ues to spark, and main burner will not ignite. (If the pilot continues to spark after the pilot fl ame has been lit, fl ame recti fi cation has not occurred.
66 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 1 6 16 Reference Materials Appliance Dimensions T able TRUE-36 A. Appliance Dimension Diagram Dimensions are actual appliance dimensions. Use for reference only. For framing dimensions and clearances refer to Section 5.
67 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 A B D C E I L M N O P R Q GAS ACCESS ELECTRICAL ACCESS J K HEA T -ZONE ® PORT HEA T -ZONE ® PORT H F G Appliance Dimensi.
68 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 B. V ent Components Diagrams Figure 16.3 DVP vent components 10-1/2 in. (267 mm) 10-7/8 in. (276 mm) 45 ° 7-3/8 in. (187 mm) 11-3/8 in. (289 mm) 1-1/4 in. (32 mm) 9-1/4 in.
69 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 DVP-TRAP1 DVP-TRAP2 DVP-TRAPK2 DVP-TRAPK1 DVP-TRAP Horizontal T ermination Cap 15-1/8 in. (384 mm) 12 in. (305 mm) 8 in. (203 mm) Max Effective Length Note: Heat shields MUST overlap by a minimum of 1-1/2 in.
70 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 13-1/4 in. (337 mm) 24-5/8 in. (625 mm) 27-1/2 in. (699 mm) RF6M Roof Flashing Multi-pak 31 in. (787 mm) 24-5/8 in. (625 mm) 13-1/4 in. (337 mm) RF12M Roof Flashing Multi-pak BEK Trap Ca p Brick Extension 13-3/4 in.
71 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 7-1/4 in. 12 in. 305 mm (184 mm) 5-1/4 in. (133 mm) 12-1/2 in. (318 mm) DVP-TVHW VerticalTermination Cap (Highwind) PVK-80 (Approved for TRUE-36, TRUE-42, TRUE-50) 11-1/2 in.
72 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Service Parts IMPORT ANT : THIS IS DA TED INFORMA TION. When requesting service or replacement parts for your appliance please provide model number and serial number . All parts listed in this manual may be ordered from an authorized dealer .
73 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Service Parts 21.1 22.1 23.1 21.2 22.2 23.2 21.3 22.3 23.3 21.4 22.4 23.4 21.5 22.5 23.5 21.6 22.6 23.6 21.7 22.7 23.7 21.8 22.8 23.8 IMPORT ANT : THIS IS DA TED INFORMA TION.
74 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Service Parts IMPORT ANT : THIS IS DA TED INFORMA TION. When requesting service or replacement parts for your appliance please provide model number and serial number . All parts listed in this manual may be ordered from an authorized dealer .
75 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Service Parts IMPORT ANT : THIS IS DA TED INFORMA TION. When requesting service or replacement parts for your appliance please provide model number and serial number . All parts listed in this manual may be ordered from an authorized dealer .
76 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Service Parts IMPORT ANT : THIS IS DA TED INFORMA TION. When requesting service or replacement parts for your appliance please provide model number and serial number . All parts listed in this manual may be ordered from an authorized dealer .
77 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Service Parts IMPORT ANT : THIS IS DA TED INFORMA TION. When requesting service or replacement parts for your appliance please provide model number and serial number . All parts listed in this manual may be ordered from an authorized dealer .
78 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Service Parts IMPORT ANT : THIS IS DA TED INFORMA TION. When requesting service or replacement parts for your appliance please provide model number and serial number . All parts listed in this manual may be ordered from an authorized dealer .
79 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Service Parts Beginning Manufacturing Date: May 2012 Ending Manufacturing Date: Active TRUE-36, TRUE-42, TRUE-50 IMPORT ANT : THIS IS DA TED INFORMA TION. When requesting service or replacement parts for your appliance please provide model number and serial number .
80 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Heat & Glo, a brand of Hearth & Home T echnologies Inc. 7571 215 th Street West, Lakeville, MN 55044 www .heatnglo.com D. Contact Information Please contact your Heat & Glo dealer with any questions or concerns.
An important point after buying a device Hearth and Home Technologies TRUE-50 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Hearth and Home Technologies TRUE-50 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Hearth and Home Technologies TRUE-50 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Hearth and Home Technologies TRUE-50 you will learn all the available features of the product, as well as information on its operation. The information that you get Hearth and Home Technologies TRUE-50 will certainly help you make a decision on the purchase.
If you already are a holder of Hearth and Home Technologies TRUE-50, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Hearth and Home Technologies TRUE-50.
However, one of the most important roles played by the user manual is to help in solving problems with Hearth and Home Technologies TRUE-50. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Hearth and Home Technologies TRUE-50 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
