Instruction/ maintenance manual of the product GXP-2000 Grandstream Networks
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Grandstream Networks, Inc. GXP – 2000 SIP Enterprise Phone GXP– 2000 User’s Manual www.grandstream.com Firmware Version 1.1.1.14 support @grandstream.
TABLE OF CONTENTS GXW- 2000 USER’S MANUAL WELCOME........................................................................................................................ ............................ 4 INSTALLA TION ..................................
TABLE OF FIGURES GXW- 2000 USER’S MANUAL F IGURE 1: C ONNECTING THE GXP-2000 ......................................................................................................... 5 F IGURE 2: C ONNECTING THE GXP-2000 AND THE GXP-E XTENSION .....
Welcome Thank you for purchasing the Grand stream GXP – 2000 SIP Enterprise Phone, an affordable, high-quality IP phone designed for the small to large busi ness enterprise. Grandstream GXP-2000 is a next-generation enterprise SI P telephone that is feature rich, ea sy to use, supports Power-over-Ethernet.
Installation E QUIPMENT P ACKAGING The GXP-2000 phone package contains: 1) One GXP-2000 Main Case er Adaptor he GX tains: 7) One PS2 cable ptor C ONNE TING Y OUR P HONE Figure 1: Connecting the GXP-20.
W A GX all m one on the wall, place two fixed hangers on the wall, ang the back of the phone on the fixed hangers. om the handset cradle, rotate the tab and plug it additional programmable extension s. n has 56 multi-purpose keys, dual color LEDs (red/gre en) and support BLF (busy ld) and BLA (bridg d line appearance).
Figure 2: Connecting the GXP-2000 and the GXP-Extensio n Extension GXP-2000 w/GXP-Extension GXP Connecting the GXP-2000 Reverse side of conn ction w/GXP-Extension e w/connection plate OTE: Ensure your GXP-2000 h as the latest firmware at http://www.grandstream.
P Back View Desk View Side View roduct Overview Table 2: GXP Key Features in a Glance Feature Benefit Open Standards Compatible SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A record and SRV), DHCP (b oth client and server), PPPoE, TFTP, NTP, Telnet, and TLS.
Table 4: GXP-2000 Techni Lines 4 dire ct lines cal Specifications with 7 speed dial keys; up to 11 line calls (with an addi tional 112 lines daisy-chained GXP Protocol Support Support SIP 2.
Using GXP-2000 SIP Enterprise Phone F AMILIAR Table 5: LCD Icon G ETTING WITH LCD Definitions Icon LCD Icon Definitions Connectivity Status / SIP Proxy/Se rver Icon: Solid – connected to SIP Server/.
Figure 4: Getting Familiar with Keypad Table 6: GXP Button Definitions Key Button Key Button Defini tions LINE1-LINE4 4 Line keys with LED, can be c onfigured to different SIP profiles UP ↑ Use butt.
C OMPLETING AND A NSWERING P HONE C ALLS Handset, Speakerphone and He adset Mode Handset can be toggled between Speaker or Headset. To switch between Handset and Speaker/Headset, press the Hook Flash in the handset cradle or press the SPEAKER button. Multiple SIP Accounts and Lines The GXP-2000 can support up to 4 independent SIP accounts.
Making Calls using IP Addresses Direct IP calling allows two phone s to talk to each other in an ad hoc fashion without a SIP proxy. VoIP sing private or public IP addresses, or ll. t. PN by keying in the last octet in the IP address. This simulates x X is completed.
2. Attended (or Supervised) Transfer: Press “Linex” button to make a call and au tomatically OTE: To transfer calls a cross SIP domains, SIP servic e providers must support transfer across SIP domains account SIP profile . 3-Way C 1. Initiate a Conference Call : Place first call(er) on HOLD, call second party.
Extensi The fifty n GXP-Ext ension board function the same as multi-functional ne vanced telephony features. Tab on Board -six multi-functional buttons o buttons on the phone base station. These exten sio ns are fully programmable but can not be used as li keys.
C ONFIGURATION C ONFIGURATION W IT G UIDE H K EYPAD e automatically exit s MENU mode with an i ncoming call, the phone i s off-hook or the MENU mo de if ft idle for 20 seconds. onfiguration Menu cluding To enter the MENU, press the round button. Navigate t he menu by using the a rrow keys: up/down and left/right.
Display “ Configure ” Press Menu button to display the configuration selections: “ Network ” or “ SIP ” or “ Audio ” or “ Upgrade ” or “ Factory Reset ” More detailed information on these selections are in the web configuration page.
C ONFIGURATION W ITH W EB B ROWSER dded Web s edded ser to conf t’s IE or ozilla Firefox. CCESS THE W EB C ONFIGURATION he GXP IP Phone Web Configur hone-IP-Address The GXP-2000 embe TML pages allow a u erver responds to HTTP/HTTPS GET/POST requests.
Table 10: Device Configuration - Status Definitio ns Hardware Revision Hardware version number: Main Board, Interface Board The device ID, in HEX format. This is a very important ID for ISP troubleshooting. MAC Address IP Address This field shows IP address of GXP-2000 Product Model This field contains the product model information.
A DVANCED U SER C ONFIGUR ATION To login to the Advan password is case sen ced U section 5.2.1. The sitive default password for is “admin”. er configurati tion, but also advanced such as SIP rsal .
Default is 4 se No Key Entry Timeout conds . Use # as This parameter allows users to configu re the “#” key as the “Send” (or “Dial”) key. If set Dial Key to “Yes”, the “#” key will immedi ately send the call. In this case, this key is essentially equivalent to the “(Re)Dial” key.
L Enable XML Idle Screen via TFTP or HTTP. Define XML server pat h. Idle Screen XM This parameter sets the payload type for DTMF u sing RFC2833. Default is 101 . DTMF Payload Typ e The IP address or URL of System log server. This feature is espe cially useful for ITSPs.
I NDIVIDUAL A CCOUN The GXP-2000 has 4 lin T S ETTINGS e appearances, each with an indep endent SIP account. Each SIP accou nt o cc requires its own c nfiguration page. T heir co nfigurations are identical. Table 12: SIP A ount Configuration Page Definiti ons Account Activ e This field indicates whether the accou nt is active.
NAT Traversal This parameter activates the NAT traversal m echanism. If activated (by choosing “Yes”) and a STUN server is also specif ied, the phone performs a ccording to the STUN client specification. Using this mode, the embedded STUN client detects if and what type of NAT/Firewall configuration is used.
Force INVITE Session Timer can be ref reshed using INVITE method or UPDATE method. Select “Yes” to use INVITE method to refresh th e session timer. PRACK (Provisional Acknowledgment) method enabl es reliability to SIP provisional respo nses (1xx series).
Saving the Con r make figuration After the use s a chan The LCD will then display the followi Grandstream recomme nds Rebooting the Phone from Remote ton a will then display the following sc n Wait 30 seconds to log-in again UGH S E tomatic wnloading the 00b82xxx GAPSLITE - Grandstream A GXP-2000.
Software Upgrade & Customization The corresponding onfiguration settings are i n the ADVANCED SETTINGS configuration page . irmware Upgrade through TFTP/HTTP :6688/Grandstream/1.
Directions to configure local TFTP : 1. Unzip the file and put all of them under the root directory of the TFTP server. 2. The PC running the TFTP server and the GXP-2000 should be in t he same LAN segment.
Restore Factory Default Setting WA I of the phone. Please dstream is not resp Dire RN NG: Restoring the Factory Default Setting will delete all configuration information backup or print all the settings before you restoring fact ory default settings. Gran onsible for resto ring lo st param eters and ca nnot connect to your VoIP service provider.
Glossary of Terms ADSL Asymmetric Digital Subscri ber Line: Modems a ttached to twisted pair copper wiring that transmit from 1.5 Mbps to 9 Mbps downstream (t o the subscriber) and from 16 kbps to 800 kbps upstream, depending on line distance. AGC Automatic Gain Control is an electronic system found in many types of dev ices.
FQDN Fully Qualified Domai domain. For example, www.g n Name. A FQDN consists of a host and domain name, including top-level randstream.com is a fully qualified domain name. www is the host, or rom the telephone comp any like AT&T. They should also operate the same es (by an FXO interface, of course).
MTU A Maximum Transmission Unit (MTU) i s the largest size packet or frame , specified in octet s (eight- bit bytes), that can be sent in a packet- or frame- based network su ch as the Internet.
UDP User Datagram Protocol (UDP) is one of the core protocols o f the Internet protocol suite . Using UDP, programs on networked computers can send short message s known as datagrams to one another. UDP does not provide t he reliab ility and ordering guarantee s that TCP does; datagrams may arrive out of rder or go missi ng without notice.
An important point after buying a device Grandstream Networks GXP-2000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Grandstream Networks GXP-2000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Grandstream Networks GXP-2000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Grandstream Networks GXP-2000 you will learn all the available features of the product, as well as information on its operation. The information that you get Grandstream Networks GXP-2000 will certainly help you make a decision on the purchase.
If you already are a holder of Grandstream Networks GXP-2000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Grandstream Networks GXP-2000.
However, one of the most important roles played by the user manual is to help in solving problems with Grandstream Networks GXP-2000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Grandstream Networks GXP-2000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
