Instruction/ maintenance manual of the product GATEWAY 955 Gateway
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i Contents 1 Checking Out Your G ateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Control panel .
ii 4 Installing Compo nents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Prepar ing to ins tall compone nts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Selecti ng a pla ce to work .
iii Diskette driv e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 5 Expans ion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Hard d rive .
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1 1 Chec king Out Yo u r G a t e w a y Ser ver Read th is chap ter to learn : ■ Where drives, ports, jacks, an d controls are loca ted ■ Where system board componen ts are located ■ What he lp r.
2 Chapte r 1: Check ing Out Yo ur Gatewa y Serv er www .gatew a y .com Fr ont Contr o l panel SCS I har d dr i ve 1 CD drive Disk ette dri ve Control pane l SCSI hard driv e 2 System f ault indicat or.
3 Back www .gatew a y .com Bac k LAN 2 jac k Serial RJ-45 port Lo w-profile PCI e xpans ion P owe r connecto r External SCSI PS/2 mo use/k eyb oard po r t US B por t Full-he ight PCI e xpansi on LAN 1.
4 Chapte r 1: Check ing Out Yo ur Gatewa y Serv er www .gatew ay .com Interior Low -profile riser card Flex bay Full-h eight ri ser ca rd I/O ports Po w e r s u p p l y Memor y slot s Pro ces so r 1 F.
5 System board www .gatew ay .com System boar d Connectors A uxilia r y po wer F an module pow er Auxilia r y signa l Disk ette/ IDE Mai n power F ront panel USB PCI r iser card (low -profile) PCI ris.
6 Chapte r 1: Check ing Out Yo ur Gatewa y Serv er www .gatew ay .com Getting Help In addition to y o ur operating system’ s documenta tion, you can use t he following info rmation resour ce s to hel p you use your server .
2 7 Setting Up Y our Ser ver Read th is chap ter to learn how to: ■ Use your serv er safely ■ Install your server into a cabinet ■ Start and turn of f your server ■ Set up your o perating syst.
8 Chapte r 2: Sett ing Up Your Serve r www .gatew ay .com Setting up the har d ware T o make sure that your working environment is safe: ■ Use a clean, dry , fl at, stab le surf ace f or yo ur serve r . Allow at least 6 inche s at the rear of the serv er for cabling and a ir circ ulation.
9 Prot ecting from po wer sour ce prob lem s www .gatew ay .com Pr otecting fr om po wer sour ce pr oblems Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source pro b lems.
10 Chapte r 2: Sett ing Up Your Serve r www .gatew ay .com Line conditio ners A line conditioner protects your server from the small fluctuations in voltage from an electrical suppl y . Most serv ers can handle this variation, called line noise, without problems.
11 Mounting y our ser ver int o a cabi net www .gatew ay .com Mounting y our ser ver into a cabinet The cabinet mounting hardware included with your server should be used with standard 4-post cabinets that have front and back vertical po sts.
12 Chapte r 2: Sett ing Up Your Serve r www .gatew ay .com T o mount your ser ver in a cabinet: 1 Remove the two screws from each handle, then set the handles and screws aside. 2 Align the holes in a server rail with the tabs on the side of the server , then place the rail against the server and slide the rail as far forward as it will go.
13 Mounting y our ser ver int o a cabi net www .gatew ay .com 3 Use one of the small screws to fasten the rail to the server , then attach the remaining rail to the other side of the server . 4 Place a disk guide o ver the disk guide screw hole towa rds the back of the server .
14 Chapte r 2: Sett ing Up Your Serve r www .gatew ay .com 5 Insert a small screw through the disk gu ide and ti gh te n th e s cr ew . At tac h the remaining disk guide to the other side of the server .
15 Mounting y our ser ver int o a cabi net www .gatew ay .com 7 Insert the slotted foot of a cabinet ra il between each nut bar and post, then tighten the sc rews. 8 W ith the front of the server facing you, lift the server , insert it into the cabinet from the front, then p o sition the disk guid es so they fit in the cabinet rails.
16 Chapte r 2: Sett ing Up Your Serve r www .gatew ay .com 10 Attach one of the server rails to the front cabinet po st using two of the medium screws and one nut bar , then attach the remaining rail to the other cabine t pos t. Wa r n i n g Screws are required t o support the front o f the ser ve r .
17 Mounting y our ser ver int o a cabi net www .gatew ay .com Ins tallin g the fr ont co ver T o install the front cover (optional): 1 Insert one of the large scr ews into the front screw hole on the handle, then insert a spacer onto the part of the screw protruding from the back of the handle.
18 Chapte r 2: Sett ing Up Your Serve r www .gatew ay .com 3 Align the screw on the handle with the center hole in the server rail, then tighten th e screw . 4 Attach the remainin g handle to the other side of the server . 5 Remove the front cover lock keys from the inside of the fro nt cover , then snap on the front cover .
19 Mounting y our ser ver int o a cabi net www .gatew ay .com 6 T o lock th e front cover , insert the key into the lock and rotate it ¼ t u rn clockwise. T o unlock it, rotate the key ¼ turn c o unter-clockwise. Remo ving th e server fr om a cabine t T o remove the ser ver from a cabinet: 1 Remove the front cover , if installed.
20 Chapte r 2: Sett ing Up Your Serve r www .gatew ay .com Star ting y our ser ver Before you start your server for the first t ime: ■ Make sure that the server a nd monitor are plugged into a power outlet or surge protector and tha t the surge protector (if you are using one) is turned on.
21 Starti ng your s erver www .gatew ay .com If nothing h appens when you press the power butto n: ■ Make sure that the power cable is p l ugged in securely and that your surge protect or (if you are using on e) is plugged in and t urned on.
22 Chapte r 2: Sett ing Up Your Serve r www .gatew ay .com Under standing the po wer -on self-test When you turn on your server , the power-on self-test (POST) routine checks the server me mory and compone nts. If POST fin d s any p roblems, the server displays error messages.
23 Setting u p the ope ratin g system www .gatew ay .com Setting up the operating system If you ordered your server with the operating system already installed by Gateway , it is completely inst a lled and the basic settings are already configured.
24 Chapte r 2: Sett ing Up Your Serve r www .gatew ay .com.
3 25 Maintaining Y our Ser ver Read t his chap ter to learn how to: ■ Care for your serve r ■ Recor d the BI OS confi guration ■ Manage your se rver and network.
26 Chapte r 3: Mainta ining You r Serv er www .gatew ay .com Caring f or y o ur ser ver T o extend the life of your server: ■ B e c a r e f u l n o t t o b u m p o r d r o p y o u r s e r v e r . ■ When transporting y our server , we recommend that you put it in th e original packagin g materials.
27 Caring fo r your serv er www .gatew ay .com Cleaning tips ■ Alw ays tu rn off yo ur s erve r and other pe riphe ral de vices b efore c lea ning any com pone nts. ■ Use a damp, lint-f ree cloth to clean your ser ver and o ther parts of your server system.
28 Chapte r 3: Mainta ining You r Serv er www .gatew ay .com Preparing f or system reco ver y If your system files are corrupted, you may not be able to start the server from the hard drive. Startup disk e ttes are diskettes that let you start the server and attempt to fix the problem.
29 Syst em admi nistrat ion www .gatew ay .com System administration Gatewa y Ser ver Manager Gateway Server Manager lets y ou manage m ultiple computers on a W indows™ network from a single wind ow , then implement comma nds and policies across the network with a sing le action.
30 Chapte r 3: Mainta ining You r Serv er www .gatew ay .com Using BIOS securit y pass wor ds T o prevent unauthor ized use of the server , you can set ser ver startup passwords. Set up a n administrator pass w ord to prevent unauthorized access to the BIOS Setup uti lity .
31 Using you r Serv er Compani on CD www .gatew ay .com Using y our Ser ver Companion CD Y ou can use your Server Co mpanion CD to : ■ Ins tall hardw are dr ivers ■ Install programs ■ V iew ser ver documen tation Instructions for using the CD are provid ed in Usi ng Y our Se rver C ompan ion CD .
32 Chapte r 3: Mainta ining You r Serv er www .gatew ay .com Identifying y our ser ver While you are working on a cabinet that contains several slim serv ers, it can be difficult to keep track of which ser ver or ser vers you a re currently working on.
33 Upda ting the basebo ard manag ement c ontrolle r firmware www .gatew ay .com Updating the baseboar d mana g ement contr oller firmware The basebo ard management c ontrolle r (BMC) p erforms severa.
34 Chapte r 3: Mainta ining You r Serv er www .gatew ay .com T o update the BMC firmware: 1 Follow the instructions in “Preventing static electricity discharge” on page 45 . Make sure that you disconnect the power cord, and wait until the Standby power LED turns off.
35 Upda ting the basebo ard manag ement c ontrolle r firmware www .gatew ay .com 6 Download the BMC update file fro m support.gateway .com . 7 Follow the instru c tions includ ed with the update file. 8 T urn off the server , then disconnect the power cord and wait for the Standby power LED to turn off.
36 Chapte r 3: Mainta ining You r Serv er www .gatew ay .com Using the System Setup Utility The System Setup Utility (SSU) lets you: ■ V iew FRU information ■ V iew sensor data re cords ■ Set up.
37 Using th e System Setup Uti lity www .gatew ay .com Vie wing sensor data recor ds T o view the Sensor Data Recor ds (SDR): 1 Boot your server from the Server Co mpan ion CD , then select System Setup Utility from the menu. The Syst e m Setup Utili ty starts.
38 Chapte r 3: Mainta ining You r Serv er www .gatew ay .com 5 Click the remote access mo de from the L AN Acces s Mode list: ■ Alwa ys A vaila ble —A remote system can initiate a LAN connec tion regardless of the state of the serv er .
39 Using th e System Setup Uti lity www .gatew ay .com 4 T o require a password for remote access, type the password in the Enter Ne w P assw ord box and in the Ve r i f y N ew Pa s sw o rd box. Passwords can be from 1 to 16 chara c ters long, using a ny ASCII chara c ter in the range 32-1 26.
40 Chapte r 3: Mainta ining You r Serv er www .gatew ay .com Setting up paging aler ts T o set up paging alerts: 1 Boot your server from the Server Co mpan ion CD , then select System Setup Utility from the menu. The Syst e m Setup Utili ty starts. 2 Inst all an exte rnal mode m on the serial RJ-45 port on the ba ck of you r server .
41 Using th e System Setup Uti lity www .gatew ay .com 11 In the P aging Strin g box, type the telephone number to dial for the page and the messa ge you want sent with th e page. The maximum length for the paging string is determined at runtime from firmware.
42 Chapte r 3: Mainta ining You r Serv er www .gatew ay .com 5 In the SNMP Comm unity String box, you can type an optional string fo r the community field in the Header se ction o f the SN MP trap sent for an al ert. The string m ust be from 5 to 16 charac te rs.
4 43 Installing Components Read th is chap ter to learn how to: ■ Open and close the ser ver case ■ In sta ll d riv e s ■ Install expansion cards a nd memory modules ■ Install processors ■ R.
44 Chapte r 4: Instal ling Compo nents www .gatew ay .com Preparing to install components Selecting a place to work W o r k o n y o u r s e r v e r i n a n a r e a t h a t : ■ Is clean (avo id dusty.
45 Preve nting st atic ele ctri city dis charge www .gatew ay .com Pre venting static electricity disc harge The componen ts inside your server are extrem ely sensitive to static electricity , also kn own as elect rostati c disch arge (ESD).
46 Chapte r 4: Instal ling Compo nents www .gatew ay .com Opening the serv er case Because the components inside your serv er are extremely sen sitive to static electricity , make sure that you follow the i nstructions at the beginning of th is chapt er to avoi d stati c electr icity dam age .
47 Open ing the se rver case www .gatew ay .com 5 Press and hold the panel release button, then slide the top panel toward the back of the server about 1/ 2 inch.
48 Chapte r 4: Instal ling Compo nents www .gatew ay .com Closing the ser ver case T o close the s er ver case: 1 Make sure that all of the in ter nal cables are arranged insid e the case so they will not be pin c hed when you close the case. 2 Slide the top p a nel’ s edges into the server .
49 Insta lling drives www .gatew ay .com Installing drives Y our ser ver’ s basic configuration includes one combination CD/diskette drive a n d a s m a n y a s t h r e e S C S I h a r d d r i v e s .
50 Chapte r 4: Instal ling Compo nents www .gatew ay .com 3 While holding the l ocking handle, pull the drive out of the server . 4 Insert the new drive into the Flex Ba y , then press it in until the drive faceplate is flush with the front of the server .
51 Insta lling drives www .gatew ay .com Installin g a hot-swap SCSI har d drive into the Flex Ba y T o install a hot-swap hard drive into the Flex Bay: 1 Follow the instructions in “Preventing sta tic electricity discha rge” on page 45 . 2 Rotate the combina tion drive’ s locking handle up.
52 Chapte r 4: Instal ling Compo nents www .gatew ay .com 4 Insert the Flex Bay plug int o the top left area of th e front control panel. The Flex Bay plug comes in your server’ s a ccessory box. 5 Install the hard drive into the hot-swap dr ive tray .
53 Insta lling drives www .gatew ay .com 7 Press the lever closed to lock the drive into place. 8 Reconn ect all po wer cords and periph eral device ca bles, th en turn on the server . After the hard drive is installed and the server is turned on, the h a rd drive in the Flex Bay is hot-swap pable.
54 Chapte r 4: Instal ling Compo nents www .gatew ay .com Installin g a har d drive Use this pro cedure to add or replac e hard d rives in the hot-swap ba y . Y our ser ver supports up to three 1-inch high 3.5-inch SCA SCSI hard dr ives. Y ou can purchase additional SCSI driv es through your Gatewa y sales or T echnical Support repr esentative.
55 Insta lling drives www .gatew ay .com 2 Press the green release button on the hot-swap tray lever , then swing the lever open all the way . 3 Pull the tray straight out o f the server .
56 Chapte r 4: Instal ling Compo nents www .gatew ay .com 4 If you are replaci ng a hard drive, remo ve the four screws that secure the old hard drive to the dr ive tray , then remove the dr ive from the tray .
57 Insta lling drives www .gatew ay .com 5 Line up the screw holes in the new driv e with the holes in the side of the drive tray , then secure the drive to the tray with the four screws you removed in Step 4 . 6 Make sure that the tray’ s release le ver is op en, then slide the new drive into the empty ho t-swap ba y .
58 Chapte r 4: Instal ling Compo nents www .gatew ay .com Installing memor y Modules must be installed in identical pa irs. Use only low-profile (LP) 1.2-inch, DDR-266 compliant, S D RAM registe red ECC, DIMM memo r y modules. F irst install mo dules into Bank 1, th e n Bank 2, then Bank 3.
59 Inst allin g memor y www .gatew ay .com T o install or replace memor y: 1 Follow the instructions in “Preventing sta tic electricity discha rge” on page 45 . 2 Follow the instructions in “O pening the server case” o n page 46 . 3 Pull the plastic ta bs away from the side s of the memory module slot.
60 Chapte r 4: Instal ling Compo nents www .gatew ay .com Installing PCI e xpansion car ds T o replace, add, or reseat a PCI expansion car d: 1 Follow the instructions in “Preventing sta tic electricity discha rge” on page 45 . 2 Follow the instructions in “O pening the server case” o n page 46 .
61 Insta lling PCI expans ion c ards www .gatew ay .com 4 Locate the approp riate riser ca rd, then lift the riser card from the system board by lifting the blue plastic loop and the end of the riser card closest to the front of the server . 5 Pull the card locking clip open, then swing the locking clip a way from the riser card.
62 Chapte r 4: Instal ling Compo nents www .gatew ay .com 7 If this is the first tim e the slot will be used for an expa nsion c ard, remove the slot’ s EMI shield from the riser ca r d b y pu s h in g i t to wa r d t he ba ck o f the riser card. 8 Insert the new card into the card slot.
63 Insta lling PCI expans ion c ards www .gatew ay .com 9 Rotat e the card locki ng c lip closed . 10 Connect any cables t o the card following the instruc tions in the card’ s documentati on. 11 Press the riser card back into the server . 12 Follow the instructions in “Closing t he ser ver case” on page 48 .
64 Chapte r 4: Instal ling Compo nents www .gatew ay .com Replacing the fan module T o replace the fan module: 1 Follow the instructions in “Preventing sta tic electricity discha rge” on page 45 . 2 Follow the instructions in “O pening the server case” o n page 46 .
65 Replaci ng the fan module www .gatew ay .com 5 Press the module’ s release button, th en lift the module aw ay from the server . 6 Insert one end of t he new fan modu le under the modu le guide loca ted on the right si de of the case near the pr ocessors.
66 Chapte r 4: Instal ling Compo nents www .gatew ay .com 7 Press the module dow n until it clicks into pl a ce, then plug t he fa n module’ s power cable into the system board. 8 Insert the air baffle’ s mounti ng post into the m ounting post ho le.
67 Insta lling a pr ocess or www .gatew ay .com Installing a pr ocessor The server is compatible with Intel ® Xeon p rocessors. The s erver automatically detects the processors each tim e you turn on the s erver . Whenever you install new processors, you should first install the most current version of the BIOS.
68 Chapte r 4: Instal ling Compo nents www .gatew ay .com 4 Lift the transparent air duct aw ay from the pro cessor sockets. 5 Remove the fan m odule. For instructions, see “ Replacing the fa n module” on page 64 .
69 Insta lling a pr ocess or www .gatew ay .com 7 Remove the remaining c lip. 8 Remove the heat sink . 9 Rotate t he processor relea se lever a full 135° to release t h e processor , then lift the processor out of the socket. Important The h eat si nk m ounti ng p ast e may harden over time a nd hold the heat sink se curely to the proc essor .
70 Chapte r 4: Instal ling Compo nents www .gatew ay .com 10 If you are installing a processor into an empty processor socket that has an air dam installed, pinc h the sides of the air dam toge ther and lift it away from the socket.
71 Repla cing the p ower supp ly www .gatew ay .com Replacing the po wer suppl y T o replace the power s upply: 1 Follow the instructions in “Preventing sta tic electricity discha rge” on page 45 . 2 Follow the instructions in “Opening the server case” on pa ge 46 .
72 Chapte r 4: Instal ling Compo nents www .gatew ay .com 4 Slide the power supply toward the back of the server until the power supply dis conne cts fr om th e server .
73 Repla cing the p ower supp ly www .gatew ay .com 5 Lift the power supply out o f the case. 6 Lay the new power supply o nto the metal tabs, th e n slide it toward th e front of the server until the ba ck of the power supp ly is secured behind the metal tabs.
74 Chapte r 4: Instal ling Compo nents www .gatew ay .com Replacing the SCSI bac kplane T o replace the SCSI backplane: 1 Follow the instructions in “Preventing sta tic electricity discha rge” on page 45 . 2 Follow the instructions in “O pening the server case” o n page 46 .
75 Replacin g the SCS I back plane www .gatew ay .com 6 Slide the backplane about 1/8 inch to the right, then lift it away from the server . 7 Align the new backplane’ s keyhole slots with the mounting p osts on the floor of the server case, then sli d e the backplane 1/8 in c h to the left.
76 Chapte r 4: Instal ling Compo nents www .gatew ay .com 9 Install the drives back into the se rver . Make sure that you repla ce the drives in the same bays yo u removed them from in Step 3 . 10 Reinstall th e fan module. 11 Follow the instructions in “Closing t he ser ver case” on page 48 .
77 Replaci ng the CM OS batter y www .gatew ay .com Replacing the CMOS batte ry If the server clock does not keep ti me or the settings i n the BIOS Setup utility are not saved when you turn off the ser ver , replace the CMOS batter y with an equivalent battery .
78 Chapte r 4: Instal ling Compo nents www .gatew ay .com 6 Locate the old b attery on the system board a nd note its orientatio n. Y ou will need to instal l the new battery the same way . 7 Push the bat te ry retention clip away from the battery until the battery lifts up, then remove the old battery .
79 Replac ing the p ower di stribut ion boa rd www .gatew ay .com Replacing the po wer distrib ution boar d 1 Follow the instructions in “Preventing sta tic electricity discha rge” on page 45 . 2 Follow the instructions in “Opening the server case” on pa ge 46 .
80 Chapte r 4: Instal ling Compo nents www .gatew ay .com 8 Pull the power distribution board toward the front of your server until it disconnects from the system board. 9 Plug the new power distribut i on board into th e system board, then reconnect the po wer distribution boa rd cables.
81 Repl acing the f ront pa nel boa rd www .gatew ay .com Replacing the fr ont panel boar d 1 Follow the instructions in “Preventing sta tic electricity discha rge” on page 45 . 2 Follow the instructions in “Opening the server case” on pa ge 46 .
82 Chapte r 4: Instal ling Compo nents www .gatew ay .com 4 Lift the back of the board 1/8 inch, th e n pull it to ward the back of your server ..
83 Repl acing the f ront pa nel boa rd www .gatew ay .com 5 Insert the new front panel bo ard so the light pipes align with their corresponding holes in the front panel. 6 Install the thumbscrew to secure the board to the server , then re connect the cables.
84 Chapte r 4: Instal ling Compo nents www .gatew ay .com Replacing the system boar d T o replace the sy stem board: 1 Follow the instructions in “Preventing sta tic electricity discha rge” on page 45 . 2 Follow the instructions in “O pening the server case” o n page 46 .
85 Replaci ng the sys tem boa rd www .gatew ay .com 8 Remove the three screws that secure the system board to the server . 9 Remove the eight screws that secure the heat sink brackets to the system board, then remov e the brackets.
86 Chapte r 4: Instal ling Compo nents www .gatew ay .com 10 Slide the system board toward the front of the server . If the bo ard is difficult to move, push on the rear I/O po rt panel for added leve rage.
87 Replaci ng the sys tem boa rd www .gatew ay .com 13 Replace the three system board screws yo u removed in Step 8. 14 Reins tall the he at s ink b rack ets. 15 Reinstall th e memory , processors, and fan module. 16 Reinstall the riser cards. For instructions, see “Installing PCI ex pansion cards ” o n page 60 .
88 Chapte r 4: Instal ling Compo nents www .gatew ay .com.
5 89 Using the BIOS Setup Utility Read th is chap ter to learn how to: ■ Open the BIOS S e tup utility ■ Update the BIOS ■ Reset the BIOS settin g s to their factory defaults ■ Reset the BIO S.
90 Chapte r 5: Using t he BIO S Setup Uti lity www .gatew ay .com Opening the BIOS Setup utility The BIOS Set up utility stores ba sic settings for your server . These settings include basic hardware configuration, resource settings, and password security .
91 Updatin g the BIOS www .gatew ay .com Updating the BIOS If you need a new versio n of the BIOS, yo u can download the BIOS update from Gateway , then insta ll the new version from a disket te. T o update the BIOS: 1 Print the appendix for “BIOS S e ttings ” on page 119 .
92 Chapte r 5: Using t he BIO S Setup Uti lity www .gatew ay .com Resetting the BIOS Y ou can use two methods to c lear all BIOS S etup settings a nd return them to the factory defaults: ■ Press the power and reset buttons o n the front of the server .
93 Resettin g the BIO S www .gatew ay .com 7 Place a jumper acro ss the CLR/C MOS pins of jumper J1 D4, then remov e the jumper . The BIOS s e ttings are cleared. 8 Follow the instructions in “Closing the server case” on page 48 . Resetting BIOS passw or d s T o reset BIOS passwords, you must reset a nd clear all BIOS settings.
94 Chapte r 5: Using t he BIO S Setup Uti lity www .gatew ay .com.
6 95 T r oub leshooting Read th is chap ter to learn how to: ■ Get telephone support a nd training ■ Interpret error messages and code s ■ T roublesho ot If the suggestions in th is cha pter do not correct the pro ble m, se e “ T elephone support” o n page 96 for more information about h o w to get help.
96 Chapte r 6: Troubl eshoo ting www .gatew ay .com T elephone suppor t Bef ore calling Gate wa y T ech nical Suppor t If you have a tec hnical problem with your server , follow these recommendations .
97 Telep hone s uppor t www .gatew ay .com T elephone sup por t Ga tewa y offer s a wid e rang e of custome r servi ce, t echni cal sup port, and information services.
98 Chapte r 6: Troubl eshoo ting www .gatew ay .com T utoring and training Gateway's T ec hnical Suppo rt professionals can not provide hard ware an d software train ing.
99 Safety guidelin es www .gatew ay .com Safety guidelines While troubleshooting your serv er , follow these safety guidelines: ■ Never remove the top pa nel while your ser ver is turned on and while the modem ca ble and t he power co rd is con necte d.
100 Chapte r 6: Troubl eshoo ting www .gatew ay .com Err or messa g e s These messages often indicate pro cedural errors such as typing an incorrect keystroke or trying to save a file to a write-pro tected diskette. Some messages, however , may indicat e a problem tha t requires furthe r troubleshooting.
101 Error m e ssages www .gatew ay .com In v alid partit ion tabl e ■ The master boot record may be corru pt. For troubleshooting informa t ion, see “The master boot record is corrupt ed” on page 107 . In v alid pas sw ord ■ Enter your password again.
102 Chapte r 6: Troubl eshoo ting www .gatew ay .com T r oub leshooting Fir st steps T ry th ese st eps f irs t b efore go in g to the following sections: ■ Make sure that the po wer cord is connected to your server and an AC outlet and that the AC o utlet is s upplying power .
103 Trou blesh ooting www .gatew ay .com Battery replac ement If you have probl e ms after installin g a new CMOS battery , try each of the following items, closing the case and restarting the ser ver after each try : ■ Restart your server , then open the BIOS Setup utilit y by pressing and holding F2 while your server restarts.
104 Chapte r 6: Troubl eshoo ting www .gatew ay .com Beep s Des cri ption T rou bles ho oting ste ps 1 The memo r y r efr esh c irc uit r y on the sys tem boa rd i s fault y . Reseat th e memor y or rep l ace wit h modul es you kno w are good . 2 P ar ity cann ot be reset.
105 Trou blesh ooting www .gatew ay .com BIOS The settings in the BIOS Setup utility are not retained ■ Replace the CMOS battery . For instructions, see “Repla cing the CMOS battery” on page 77 .
106 Chapte r 6: Troubl eshoo ting www .gatew ay .com The diskette dri ve LED is lit contin uously ■ Remove the diskette from the drive. If the light stays on, try restarting your server . ■ T urn off your ser ver , then remove the combination drive and push it in again to make sure the drive is seated co rrectly .
107 Trou blesh ooting www .gatew ay .com Y our server does not recognize a SCSI drive ■ Make sure that the SCSI c ontroller is enabled in the BIOS S etup utility . ■ Reinstall the device driver . For instructions, see Using Y our Serve r Compan ion CD .
108 Chapte r 6: Troubl eshoo ting www .gatew ay .com Key b o a rd Liquid has been spill ed into the ke yboar d ■ If you spilled liquid in the keyboard, turn off your serv er and unplug the keyboard. Clean the keybo ard and turn i t upside down to drain it.
109 Trou blesh ooting www .gatew ay .com T o check the dialing properties in Windows: 1 In W indows 2000 Ser ver , click Star t , Settings , then click Con trol P anel . The Control Pane l window opens. - OR - In W i ndows Ser ver 2003, click Start , then click Contr ol P anel .
110 Chapte r 6: Troubl eshoo ting www .gatew ay .com If your system has a v .90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your system has a v .92 modem, the speed at which you can upload da ta is limit e d to 48K. Y our ISP ma y not support 48K uploads.
111 Trou blesh ooting www .gatew ay .com A horizontal li ne or wire is visib le across the monit or screen The monitor may use thin damper wires, located approximately 1/3 of t h e way from the upper and lower screen edges, to stabilize th e internal aperture grille.
112 Chapte r 6: Troubl eshoo ting www .gatew ay .com.
A 113 Ser ver Specifications The following specific a tions are for the standard configuratio n. Y our server may contain optiona l equipment. All specifications are subject to ch ange.
114 Appen dix A: www .gatew ay .com System specifications Case size 24.25 × 17 × 11/16 inches (6 1.6 × 43.2 × 1 .75 cm) (without h andles) Wei gh t V aries by configurati on.
115 Syste m boa rd sp ecifica tions www .gatew ay .com System boar d specifications Processor Du al sock et 604 pac kage 533 MHz sy stem bu s Suppo r ts as man y as tw o Intel Xeon CPU s Chipset Intel.
116 Appen dix A: www .gatew ay .com En vir onmental specifications The followin g specifications identif y max imum environme ntal conditio ns. At no time should the serv er run under conditions which violate these specifications.
117 Additio nal sp ecifi catio ns www .gatew ay .com Ad ditional specifications For more information about yo ur server , such as memor y size, hard drive size, and processor type, visit Gateway’ s eSu ppo rt page at support.
118 Appen dix A: www .gatew ay .com.
B 119 BIOS Settings I f yo u e ve r n e e d t o r e s t o r e y o u r B I O S s e t ti n gs , s u c h a s a f t e r a system board c hange, a reco rd of the setting s will make the process much easier . Y ou can print this appendix, then record your custom BIOS setting s o n the printo ut.
120 Appen dix B: www .gatew ay .com BIO S m enu BIO S su bme nu Sett ing Value Main System Time System Date Flopp y A Hard Disk Pre-Delay Pr ima r y ID E Ma ster T ype Pr i ma r y ID E Sl ave T y pe S.
121 www .gatew ay .com P er ipher al Con fig urat ion Ser i al 2 (RJ4 5) Ad dr ess P er ipher al Con fig urat ion Ser i al 2 (RJ4 5) Ad dr ess P er ipher al Con fig urat ion Disk ette Controll er P er.
122 Appen dix B: www .gatew ay .com Security Set Admin P a ss word P a ssword On Bo ot ( sett ing a vai labl e only wh en user pass word i s set) Fix ed Disk Boot Secto r Video Bl anking (se tting a v.
123 www .gatew ay .com F ault Reslient Booting Hard Disk OS Boot Timeou t F ault Reslient Booting PXE OS Boot Tim eout Asser t NMI on PERR Asser t NMI on SERR FRB-2 P o licy POST Error P ause Boot Mo .
124 Appen dix B: www .gatew ay .com.
C 125 Saf ety , Regulator y , and Legal Inf o rmation Impor tant saf ety inf ormation Y our Gateway system i s designed and tested t o meet the latest standards for safety of i nformation t echnology eq uipment.
126 Appen dix C: www .gatew ay .com ■ The product s hou ld be ope rated only fr om the type of po wer sou rce indicate d on t he rati ng label. ■ If your compu ter has a voltag e selecto r switch , make sure that the switch is in the proper posi tion for your area.
127 www .gatew ay .com Regulator y compliance statements Unit ed St ates of A meric a Federal Communicat ions Commission (FCC) Unintentional emitter per FCC Part 15 FCC Part 15 Class A Stat ement The .
128 Appen dix C: www .gatew ay .com If this dev ice causes harm to the tel ep hone network, th e telephone company will notif y yo u in advance that temporary discontinuanc e of service may be required. The telephone company may request that you disconnect the equipment unt il the problem is resolved.
129 www .gatew ay .com Canada Industry Canada (IC) Unintentional emitter per ICE S-003 This digital apparat us does not exceed the Class A limits for radio noise emissions from digital apparatu s as set out in the radi o interference regu lations of Industry Canada.
130 Appen dix C: www .gatew ay .com Laser saf ety statement All Gateway syst ems equipped w ith CD and DVD d rives comply with the appr opriate safety standards, inc luding IEC 825.
131 www .gatew ay .com Notices Cop yright © 2003 Gatewa y , Inc. All Rights Reserved 14303 Gatew ay Pl ace P owa y , CA 92064 USA All Rights Reser ved This publication is protected by cop yr ight and all rights are reser ved.
132 Appen dix C: www .gatew ay .com.
133 Index Numerics 5.25-in c h drive installing 49 , 51 location 2 A accessories safety precautions 126 add-in ca rd see card addi ng see installing administrator pa ssword 30 Advance d menu BIOS S et.
134 RJ-45 5 SCSI 3 , 5 serial 3 USB 2 , 3 VGA 2 , 3 cover pan els removing 46 D DDR S DRAM see memory device driv ers installing 31 DIMM see memory diskette drive connecto r 5 installing 49 , 51 locat.
135 power s uppl y 71 hot-swap drives fan 4 , 5 installing 54 location 2 I I/O ports 4 IDE connecto rs 5 drive configuration 49 indicators 2 , 3 , 21 , 32 installing add-in ca rd 60 backpla ne 74 batt.
136 N network jack 3 NMI 102 non-maskable interrupt 2 , 102 non- techni cal sup port Accounting 97 Sal es 97 Warranty 97 O opening ca se 46 operating syste m setup 23 P password resetting BIOS 93 supe.
137 see memory security locking server 29 set passwords 30 setting up in B IOS 30 supervisor password 30 system 29 user passwords 30 using password 30 Secu rity men u BIOS S etup utility 90 securit y .
138 modem 108 monitor 110 power 111 power s ourc e pro ble ms 9 processor 111 safety guidelines 99 SCSI d rive 107 technica l support 96 tel ep hone s upport 96 video 11 0 turning off server 22 turnin.
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However, one of the most important roles played by the user manual is to help in solving problems with Gateway GATEWAY 955. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Gateway GATEWAY 955 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
