Instruction/ maintenance manual of the product ALR 7300 Gateway
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Main ta in ing an d T ro ub lesh ooting the Gate w a y ALR 7300 Ser v er Par t # 85 04 075 A MAN SYS US 7 300 TE CH REF R1 12/98 407 5. book P age 1 F rida y, Apri l 2, 199 9 9: 26 A M.
N otices Copyright © 1998 Gateway 20 00, Inc. All Rights Res erved 610 Gateway Drive N. Si oux Ci ty , SD 570 49 U SA All Righ ts Re ser ved This publi cation is prote cted by copyrig ht an d all r ights are reser ved.
C o n t e n ts i Contents Pref ace ............. ................... .................. ................... ................. v Convent ions us ed in t his guide ... ...... ....... ...... .... ..... ...... .... .... ....... ...... .... vi Saf ety in structio ns .
ii Mai nt a in in g and T r ou blesh oo t in g the G a tew ay ALR 730 0 Ser ve r Insta lling a second proce ssor . ..... .... .... ...... ..... .... .... .... ..... .... ...... ..... .... ... 30 Sett ing the jumpers ..... .... .... .... ..... .... ...
Con te nts iii Err or me ssages.. .... ...... .... ..... ...... .... .... ..... .... ...... ..... .... .... .... .... ..... ...... .... . 98 Reference Data .................. ......... ................... .................. ... 101 Acronyms a nd abbrevi a tions .
iv M aint ainin g an d Tro uble sh ooti ng th e Gate way A LR 7300 Server 4075 . b ook P ag e iv F ri d ay, Apr il 2, 19 99 9 :2 6 A M.
Pr ef ace Convent ions us ed in t his guide ...... ...... .... ..... ...... ... vi Saf ety in str uctio ns ..... .... .... .... ..... .... ...... .... .
vi Ma inta in ing and Trou bl esho ot in g the Ga tewa y ALR 730 0 Serve r Con v ention s used in this guide Throughout this guide, you wil l see the f ollo wing c on ventions: Con vention Descr iptio n E NT ER Ke yboard k ey names ar e printed in small capit als.
P r e fa ce v i i Safety instructions Observe t he fol lo wing safety inst r uctions when using your syst e m: • F ollo w all instructions m ark ed on the system and in t he documentation. • When the c omputer i s tur ned of f, a small a mount of el ectrical current still r uns through the computer .
viii Mai nt a in ing an d T r oubl esh oo t in g the G a tew ay ALR 7 30 0 Ser ve r • There is a danger of explosion if the CMOS (com plementary metal-o xide semiconductor ) bat ter y is r eplaced inc or rectl y . Replace the battery w ith the same or e qui vale nt type recommended by the manufacturer .
1 Chapt er 1: Sys tem Access Stat ic electr icity preca utions . ..... .... ...... ....... .... .... .... 2 Opening the system . .... .... .... .... ..... .... .... ....... .... .... .... 3 Closing the system ..... .... .... .... ..... .... .... .... .
2 Ma inta in i ng and Tr ou bl es hoot in g t he Ga tew a y ALR 730 0 Ser v er Static electricity precaution s Stat ic electricity can pe rmane ntl y dama ge el ect r onic components i n your computer . When opening y our computer case, al wa ys perform the follo wing procedure: 1.
Sys tem A ccess 3 Opening the s ystem Depending on your purpose, you ma y need to remo ve only one or all of the system c ov ers. F ollo w the instructions spe cif ic to th e co ve r y ou wish to remo ve as indi c ated in e ach se ction. Rem o ving th e si de pane l Most of the system components are accessibl e through the side panel.
4 Ma inta in i ng and Tr ou bl es hoot in g t he Ga tew a y ALR 730 0 Ser v er F igur e 1: Remo ving the Side P anel 4. Pull the co ver to ward the back of the system and remo ve it from the chassis. 5. Set the side co ver aside. 6. If y ou need t o remo ve the othe r side panel, repeat st eps 3-5 f or the other side of the system.
Sys tem A ccess 5 Rem o ving th e bez el If y ou need t o ins tall or r eplace a 5.25- inch de vice or the 3.5-i nch disk e tte dri ve, y ou need to remo ve the front bezel. 1. F ollo w the ESD preca utions described in “ Static electric ity precautions” on page 2.
6 Ma inta in i ng and Tr ou bl es hoot in g t he Ga tew a y ALR 730 0 Ser v er 5. Holding onto the bottom handle, f ir ml y pull the bezel a wa y from the chassis. 6. Set the bezel aside. Remo ving th e top co v er It ma y be easier to access the cab les to the 3.
Sys tem A ccess 7 F igur e 3: Remo v ing the T op Co v er 6. Pull the top co ver straight up. 7. Set the co ve r asi de. 407 5.bo ok Page 7 Fri day , Apri l 2, 199 9 9:26 AM.
8 Ma inta in i ng and Tr ou bl es hoot in g t he Ga tew a y ALR 730 0 Ser v er Closin g the syste m Before closing t he system, verify that all connect ors a nd boards are properl y installed and f irm ly seate d.
Sys tem A ccess 9 Rep lacin g the bez el After installing a 5.25-inch de vice or replacing the 3.5-inch disket te dri ve, replace the f ront bez el before you replace the side panel. 1. P osition the bezel to the front of the chassis so that the bezel pegs are aligned wit h the mount holes on the f ront of t he chassis.
10 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er Rep lacin g the si de panel The f inal step in closing the system is to r eplace the si de panel. 1. Align the side panel with the ledges on the chassis. 2. Slide the panel to ward the front of the chassis (see Figur e 6).
2 Chapt er 2: Co mpone nts Syste m boar d compone nts .... ..... .... ...... .... ..... .... .... 12 Quick Hot - swap R AID ca ge ... ..... ...... ....
12 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er Syst em board comp onen t s The system board functions as the main interface betw een the processor , memory , and pe ripherals. See t he ta ble belo w for the k ey to F igure 7.
Co mpo nents 13 J Diske tte dri ve connector K SHM Mode c onnector L F r ont pa nel connector M Reset connect or N External hard driv e c onnector O Hard dri ve LED connector P Server manage m ent con.
14 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er AR Slot 2 processor 1 c onnector ( boot pro cessor) AS Slot 2 processor 2 c onnector ( applicati on processor) AT DIMM bank A .
Co mpo nents 15 Soft po wer connector The soft po w er connector pr o vide s for the connection of a s w itch tha t po w ers up or po wer s do wn the ser ve r from a standb y state.
16 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er SCSI controller and c o nnectors This inte gr ated dual channel Adaptec ® AIC™-7890 SCSI controlle r is a high-performance, PnP compliant, single -chip PCI local bus- to-Ult r a2 SCSI master host adapter .
Co mpo nents 17 F ront panel connector The fr ont pane l connector pr o vide s the signal s for the fr ont co ve r indica tor LEDs and the front co ver buttons. This connector is not used in the ALR 7300 server . Reset connector The re set c onnector pro vides the connection of the r eset button f rom the front co ve r .
18 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er Exter nal boot R OM connector Pro vides connection for expansion cards that contain a separate boot R OM and require independent access to the system board. LED Displa y/Switch connector Connects the LEDs and switches on the front co ver to the system board.
Co mpo nents 19 Sys t em ju m per s The jumpers allo w you to set certain charact eristics of the system. Some jumpers are reserved and are not described in this section. Do not change an y jumper unless it is necessary to conf igure the system. In som e cases, changing the settings of reserved jumpers can cause damage to the system board .
20 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er Expan sion s lots The sys tem featur es se ven e xpansion slots: f iv e PCI slot s, one shared PCI/RAID port slot, and one shared PCI/ISA sl ot. The I 2 O fea t ure connector is align ed with one of the PCI slots (secondary P CI slot 1).
Co mpo nents 21 and dynamic resource allocation for all atta c hed peripherals. Most major operating systems pro vide USB dri vers and should require no spe cial procedures for implementat ion or use .
22 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er V oltage regulator modules Each pr ocessor m ust ha ve a dedicate d volt age regul a tor module (VRM) whic h adjust s the v oltage supplied t o the processor . The VRM for the f irst processor (CPU 1) is embedded on the system board.
Co mpo nents 23 continues normal operations . Y ou can replace the failed dri ve and re b uild its contents on an equiv alent replacement dri ve automati cally , without shutting do wn the system.
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3 Chapt er 3: Insta lling Co mpone nts Replac ing the proc essor ... . ... ....... ...... .... .... ....... ...... 26 Insta lling a second processor ... ....... .... .... ....... ...... .. 30 Sett ing the jumpers .. .... .... .... ....... .... .... ..
26 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er Replacing the p r o cessor The sys tem is compatib le with Intel P entium ® II Xeon ™ pr ocessors. Y ou can either upgrade the existing P entium II Xeon processor or insta ll a second pr ocessor of the same speed as the f irst processor .
I nsta lli ng Com pone nts 27 F igur e 11: Re mo v ing the Loc k Bar 4. Lift the cartridge up and a w a y from the system board. See Figure 12. 407 5.bo ok Page 27 Fri da y, Apri l 2, 19 99 9:2 6 AM.
28 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er F igur e 12: Remo v ing the Pr ocessor 5. Place the processor cartrid ge that you remo ved in a safe place. 6. Remo ve the replacement processor cartridge from its protecti ve wrapping and place it in the cartridge supports for the slot 2 connector .
I nsta lli ng Com pone nts 29 F igur e 13: Inst alling the Replacemen t Pr oc essor 8. If the processor cartridge does not already ha ve the heatsink attached to it, attac h the heatsink according to the instructions that came with the processor upgrade kit.
30 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er Installing a second pr o cess or The sys tem is compatib le with Intel P entium II Xe on proc essors. Y ou can either upgrade the existing P entium II Xeon processor or insta ll a second pr ocessor of the same speed as the original processor .
I nsta lli ng Com pone nts 31 F igur e 14: Remo ving the T erminator Car d 5. Align the new P entium II Xeon SEC cartridge into the CPU 2 connector and press it f irm l y into place.
32 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er F igur e 1 5: Ins talling the Second Pr ocessor 6. Place the lock bar on top of the suppor t s and s ecure it b y inserting and tighteni ng the tw o s cre ws you remo v ed in S tep 3.
I nsta lli ng Com pone nts 33 Setting the jumpe r s The sys tem board jumpers l et y ou change se veral syst e m funct ions. Jumpers are set to the default positions at the factor y .
34 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er Clear CMO S jum per The Clear CMOS jumper (JP15) lets y ou cl e ar a ll cur rent v alues i n compliment ar y metal-o xide semiconductor (CMOS) memory (see “Syste m Board C omponents” on page 14 for the location of the jumper) .
I nsta lli ng Com pone nts 35 Installing mem or y an d har dware Ins t al lin g me mo r y The sys tem board supports up t o 2 GB of R AM in ECC S DRAM DIMMs. The sys tem board is con f igure d with 4 D IMM banks. Y ou can f ill Bank 0, Bank 1, Bank 2, or Bank 3 or a combination of banks with DIMMs.
36 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er F igur e 17: Inserting the DIMM 5. Gentl y press the DIMM into the socket until it is f irm l y seated. (Inserting the DIMM a utomaticall y locks the socket clamps on each end of the DIMM.
I nsta lli ng Com pone nts 37 2. Carefull y lift the DI M M out of the socket (see F igure 19). F igur e 19: Remo ving the DIMM 3. Store the DIMM in a st a tic-f ree contai ner . Addin g and repl acing dr iv es The case must be opened to a dd or replace dri ves (such as disk dri ves and CD-R O M dri ve s) in the system.
38 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er 3. Locate the 3.5-inch dri ve bracke t. 4. Disconnect the po w er and data cable s from the back of the dri v e that you w ant to replace, noting their l ocation and orientation.
I nsta lli ng Com pone nts 39 F igur e 21: Remo ving t he 3.5-inc h Drive 7. Place the new 3.5-inc h dri ve i n the mounting br acke t (see Fi gur e 22). F igur e 22: I nstalli ng the Ne w 3. 5-inch Dri v e 8. Secure the driv e to the mounting br acket using the s cre w s y ou remo ved in Step 6.
40 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er 9. Place the dri ve bracke t in the cha ssis (see Fi gur e 23). If you a re instal ling a second front- accessib le dri ve, do not reinstall the 3.5-i nch metal f iller panel when y ou reinsta ll the dri ve ba y in the chassis .
I nsta lli ng Com pone nts 41 Installing a driv e i n the 5.25-i nch dr iv e bay The 5.25-inch dri ve ba y supports a CD-R OM dri ve, disk dri ve, or other 5.
42 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er F igur e 24: Remo v ing a 5.25-inc h Drive 7. Remo ve the screws that secure the dri ve rails to the driv e and remo ve the rails. 8. Mount the guide rails to the new dri ve using the scre ws y ou remo ved from the old dri ve.
I nsta lli ng Com pone nts 43 F igur e 25: Installing a Drive in the 5.25-Inch Drive Bay 10. Connect the po w e r and data cab le s to the back of the dri ve. (See driv e documentation f or prope r dr iv e jum per setti ngs and c ab le orient ation.) 11.
44 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er Replacing the R AID cage i n the 5.25-inch dr ive ba y The Quick Hot-Sw ap Driv e Cage consists of a dri ve cage, a locking door, and all the necessary hardware to install it in the system.
I nsta lli ng Com pone nts 45 F igur e 27: Rem o ving the SCSI Drives B. Pull the dri ve out of the dri ve cage. C. Place the dri ve in a safe place, pr eferab ly in an anti-st atic bag.
46 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er F igur e 28: Remo ving the RAI D Ca ge 1. Slide the new dri ve cage into the dri ve bra cket as sho w n in Figure 29.
I nsta lli ng Com pone nts 47 F igur e 29: Installing the RAID Cage 2. Connect all cable s that connect the RAID Cage and its backplane to other sys te m components. 3. Reinstal l the SCSI dr iv es in the ne w RAID cage by a ligning the rai ls and s liding them all the w a y into the cage (see F igure 30).
48 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er F igur e 30: Replacing the SCSI Drives 4. Secure the dri ves by closing the latc hing clips.
I nsta lli ng Com pone nts 49 4. Disconnect the data and po we r cable s from the hard disk dri ve, noting their location and orient a tion. (Y ou will reconnect these cab les when you install the ne w hard dri ve.
50 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er F igur e 32: Insta lling a Har d Drive i n the Rear Drive Bay 8. Place the hard disk assemb ly into the chassis and secure it to the chassis us ing the scre ws you remo ved in S tep 5 (see Figur e 32) .
I nsta lli ng Com pone nts 51 SCSI cab l e ki t installat ion The fol lo w ing sect ion describes ho w to instal l the SCSI ca b le kit from the inte g rated onboard SCSI connector on the s ystem board to the rear pa nel of t he cha ss is.
52 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er 8. Plug the other end of the S CSI cab le into the a ppropriate SCSI connector on the s ystem board. 9. Arra nge the ribbon cable so that it doesn’ t interfere w ith chassis or CPU f ans, or b lock airflo w through the system.
I nsta lli ng Com pone nts 53 5. Remo ve and r etain the scre w se curing the expansion port co ver to the rear co ver . Keep the port c o ver for reinstall a tion in case you e ver need to re mov e th e ca rd (see Figu r e 34). F igur e 34: Installing an Expansion Car d 6.
54 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er Rem o ving an e xpans ion card Remo ving a n expansion card ma y require yo u to r un softw are to reconf igure the system. 1. T ur n of f the system and disconnect all po wer cords and peripheral de vices .
I nsta lli ng Com pone nts 55 F igur e 36: Pr essing the Retaini ng Latc h 6. Gentl y but f irmly pull the e xpansion c ard out of the chassis. 7. Press the release button on the card guide to retur n the retaining latch to the extended position.
56 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er Rep lacin g the batt er y The battery pro vides po wer for the system real-time clock and CMOS RAM, which holds the system conf iguration information. 1. Restart the computer and start the BIOS Setup program by press ing F 2 whe n y ou are prompted to do so.
I nsta lli ng Com pone nts 57 F igur e 37: Remo ving t he Battery 7. Close the case, as d e scribed in “Closing the syste m” on page 8. 8. Reconnect the po w e r cord and tur n on the system. 9. Enter the BIO S Set up pro g ram and v erify that t he syste m conf igur ation is correct usin g the data you recorded in S tep 2.
58 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er • T ur n of f the system, remo ve the co ver , and ver ify that all cables inside the case are attached securel y . A lso, make sure that the colored cab le ed ge s a re aligned c or rectl y and that the c onnectors do not miss an y pins.
I nsta lli ng Com pone nts 59 Net W are 4.1 1 driv ers an d Seagate Back up Ex ec is su e s NetW are 4.11 dri v er issues: When inst a lling t he second instance dri ver f or the se cond SCSI controll er , the server wi ll generate interr upts w hich hang the server .
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4 Chapt er 4: BI OS Setup About the BIOS Setup Utili ty .... ...... ...... ..... .... ...... 62 Using the BIOS Setup Utility..... .... ...... ....... .... .... .. 62 Updating the B IOS .... .... .... .... ..... .... ...... .... ..... .... .... 81 407 5.
62 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er About the BIOS Setu p Utility The computer BIOS ha s a built-in pro g ram t hat lets you set m an y basic system c ha racteristic s. These set tings are store d and s av e d e ven whe n the po w er is of f.
BIOS Setup 63 • Sel ect Me nu —Use th e left arro w and r ight a r ro w ke ys to mov e betw een the six ma in menus ( Main, Adv a nced , Security , P o w er , Boot a nd Exit) . • Change V alues —Use the plus (+) ke y or the minus (-) ke y to to ggle through the av aila ble options for the sel ected item.
64 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er • System T ime lets you set t he system tim e. Use a twent y- four hour cl oc k in the f ormat HH:MM:SS. • System Date lets you set the system date, using the for mat MM:DD:YYYY .
BIOS Setup 65 Hard disk dr ive setup screen The har d disk dri ve setup sc reen appears w he ne ver the P r imar y Mas te r , Pr im a ry S la ve, S eco nd ary M as te r , or S eco nda ry Sl ave f ields a re selected from the main menu screen.
66 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er • Mu lti -Se ct or T ran s fers: enabli ng thi s option a llo ws multiple sector data transfe rs on com patib le driv e s. The options are Disab led, St andard, 2 Secto rs, 4 Se cto r s , 8 Sect ors, and 16 Sec tors .
BIOS Setup 67 Advanc ed me nu sc ree n The adv anced menu sc reen a llo ws y ou to a ccess a la r ge number of adv anced feat ures. Many of these featur es can cause the system to malfunction if set incorrectl y . Do not change these settings unless you must .
68 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er • Larg e Disk Access Mode: options include DOS and Oth er . Sel ect DOS if you are using DOS or one of the DOS-based operating syst ems. Select Oth er i f y ou ar e using another oper ating syst e m such as UNIX.
BIOS Setup 69 • Embedded PCI NIC: e nabli ng turns on the optional inte grated netw ork int erface contr oller ( NIC). The opt ions are Enab led and Disable d . • SHM A ddress : de f ines the S ystem Hardware Manager ( SHM ) address. The opt ions are 1 t hrough 7.
70 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er Memory Reser va tion Screen This sc reen a ppears w hene ver Me mory Re serv at ion is selected f rom the resource conf i guration screen. It allo ws you to reserve blocks of memory for IS A devic es.
BIOS Setup 71 F igur e 44: IRQ Reservation Scr een • IRQx: the spec if i ed IRQ ma y be re served for use b y leg a cy I S A de vices. Options are A vai lable and Re ser v ed .
72 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er P eri pher al configuration screen This screen allo ws you to conf igure the system peripherals. F igur e 45: P e ripher al Conf igur ation Scr een • Serial P ort A: allo ws you to se t the characterist ics of ser ial port A.
BIOS Setup 73 • Int err up t: displa ys the c urr ent interr upt for inte grated Serial P or t B . Using the + or - key displa ys the optional inter rupts a vai lab le. • P arallel P ort : allo ws you to set the chara cteristics of the inte g rated parallel port.
74 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er K e yboar d f eatures screen This screen allo ws you to conf igure the features of your keyboa rd. F igur e 46: K eyboar d F eatur es Scr een • Num L o ck : options include Au t o , On and Off .
BIOS Setup 75 Cache mem or y screen This screen allo ws you to conf igure v arious aspects of the system cache memo ry . F igur e 47: Cache Memory Scr een • Memory Cache: a llo ws y ou to disab le the L1 a nd L2 memory cache s. Options include Enab led or Disa bled .
76 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er • Cache Extend ed Memory Ar ea: controls cac hing of the system memory abo ve 1 MB . Options are Un cache d , Wri t e Thr ough, Wr i te P ro tect , and W rite Back . • Cache segment s (e .
BIOS Setup 77 • Set Su pe rv isor Pa ssword opens the supervisor pass w ord menu. In this box, the super visor can enter and verify the pass w ord used to control a ccess to the set up utility .
78 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er Boot m enu s creen This sc reen a llo ws y ou to se t t he order in which the syste m seeks boot data . F igur e 49: Boot Me nu Scr een • Firs t Boot De vice: designa tes t he de vice that the s ystem polls f irst upon boot up.
BIOS Setup 79 • F ourth Boot De vice: designate s the d evi c e that the system polls fourth upon boot up, a ssuming that it f inds no boot data on the pre viousl y designa ted de vice. Options inc lude Diske tte Drive, Hard Drive, Rem o vable Devices, A T API CD-ROM Drive , and Network Boot .
80 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er Exi t me nu s cre e n This scre en allo ws you t o exit the Setup pro g ram or to sa ve an y changes y ou ha ve made t o the BIOS s ettings. F igur e 50: Exit M enu Scr een • Exit Sa ving Change s: exits B IOS Set up and sa ves the changes you ha ve entere d in the CMOS.
BIOS Setup 81 Updating the B IOS Flash memory sim plif ies distributing BIOS upgr ades. If y ou need a ne w ve rsion of the BIOS, y ou can do wnload the BIOS update from the T echnical Support w eb site and install the new ve rsion from a disk. 1. Enter B I OS Setup by pr essing F 2 whe n prompted during sta rtup.
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5 Chapt er 5: T roub le shooting Intr oduction... .... .... ....... .... .... .... ..... .... .... ....... .... .... .. 84 Compute r virus notice . .... .... .... ..... .... ...... ..... .... .... .. 84 Trouble shooting checklist ... ....... ...... ..
84 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er Intr oduc tion If y our system doe s not operate c or rectl y , re-r e ad t he instructions for the pr oc edur e(s ) y ou ha ve per formed. I f an error o ccu rs within a n applic ation, consult the doc umentation supplied wit h the s of tw a re.
T rou bl es ho ot in g 85 V ir uses ar e ina cti ve until the infe cted pro gram is e xecut ed , or a boot record is r ead. Thereafter , t he virus l oads itself into syst e m memory and be gins to cop y and spre ad itself . Di skettes u se d in a contami nated syste m can get infected and , in turn, transfer the vir us when used in another system.
86 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er V er ifyi ng y our c onfigur ation If y our system is not operating c or rectl y , the BIOS ma y contain a n in valid conf igur ation parameter . Enter the BIOS pro g ram and c heck y our conf igur ation settings.
T rou bl es ho ot in g 87 CD-R OM pr oblems An a udio CD produces n o sound. Pr obable Caus e Soluti on The CD is loa ded inco r rec tly . M ak e cert ain th e label is f acing upw ard, and then tr y ag ain. The s peake rs ar e not connec ted. Check the speak er cab les .
88 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er The CD- ROM drive is not recogniz ed b y the syste m . Har d di sk pr ob le ms The S CSI driv e is not r ecogniz ed b y the system . Pr obable Cause So lut io n The CD is not intended f or PC use.
T rou bl es ho ot in g 89 The I D E driv e is not recogniz ed b y the syste m . Memo r y/Pr oc ess or p r oblems Memory errors w ere detect ed dur ing system star t up . Prob able Cause Solution The primary IDE de vi ce ma y be disabl ed. Restart the serv er , and then press F 2 to e nte r Setup .
90 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er A ne w processor is no t recogniz ed b y the system. Modem pr oblems The m odem is not re cognized by the system. Prob able Cause Solution The proces sor was inst al led in correc tl y or i n the wrong soc k et.
T rou bl es ho ot in g 91 P eriph eral/Ad apter pr oblems A SC SI de vice is not recogniz ed b y the system. The d iskette dr iv e is not recogn i ze d by the system.
92 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er The di skette dr iv e will not read, write, o r f o r mat. The disk ette driv e LED illuminates continuously . An e xpansion card is not r ecogniz ed b y the system . Prob able Cause Solution The disk ette is not IBM f or matted.
T rou bl es ho ot in g 93 Printer pr oblems The printer will not tur n on. The p r inte r is turned on b ut will not print. The p r inter prints garb led te xt. Prob able Cause Solution The print er i s not plugge d in. Chec k the po we r cable . Make cer tai n it is plugg ed i nto a liv e powe r sour ce.
94 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er Sy stem pr ob lems The syst em will not sta r t up . The k eyboa rd doesn’t work. Pr obable Cause So lut io n The s ystem i s not connec ted to a n A C outl et. Chec k th e pow er cab le(s) an d mak e cer tain it is connec ted to an A C p ower source.
T rou bl es ho ot in g 95 The m ouse doesn’ t work. Video prob lem s The syst em is running b ut there is no displa y . Proba ble Cause Solution The mouse is not plugged in or connected properl y . Chec k the cab l e. Make certai n it is pl ugged in co rrect l y .
96 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er The t ext on the d ispla y is dim or difficult to read. The co lor monitor displa ys e verything in b lac k and w hite. The d ispla yed character s are ga rbl ed. Pr obable Cause So lut io n The mon it or bri ght ness and c ontrast control s are tur ned do wn.
T rou bl es ho ot in g 97 The vid eo is distor ted. Prob able Cause Solution The mo nitor contr ols ar e not prop er ly adjusted . Ad ju st th e mo n ito r co nt ro ls un t il th e text becom e s cl ear . (See y our monitor docum entati on f or mor e inf or mation .
98 Ma in tain ing and Tr oubl esho ot in g the Ga tewa y ALR 7300 Serv er Err or m essag es The follo wing tab le lists c ommon error messages tha t ma y be displa yed on your monitor . These mess ages often i ndic ate pr ocedural e r rors suc h as an incorrect keystr oke or a write-protecte d disk.
T rou bl es ho ot in g 99 Gate A20 f ailure . Y ou m a y ha v e an XT ke ybo ard connected to an A T system or vice v ersa. M ak e certain th e ke yboard is conf igured to work wit h th e appropri ate sy stem. Some k eyboar ds ha v e a swit ch to se le c t ei th e r A T or XT .
10 0 Main ta in i ng a nd Tr ou bles ho ot in g t he Ga tew a y ALR 7 300 S erv er K ey board not detected. See “The ke yboard d oesn’t w ork.” on page 94. T urn off the sys tem and chec k the k e yb oard c abl e. K ey board stu ck k ey fa i lure .
A Appendix A: Re f erence Data Acronyms a nd abbrevi ations. ....... ...... .... ..... ...... .. 102 Terms a nd definiti ons .... .... .... ....... .... .... ....... ...... .. 106 Spec ific ations.. .... ....... .... .... .... ..... .... .... ...... .
10 2 Main ta in i ng a nd Tr ou bles ho ot in g t he Ga tew a y ALR 7 300 S erv er Acr o n ym s and abbreviations AC - Alternating cur rent A CPI - Adv a nced Conf iguration & P o w er Interface A.
Ref ere nc e D ata 10 3 EPP - Expanded paralle l port ESD - Electro-stat ic dischar ge FAT - File allocati on tab le GB - Gigabyte IDE - I ntegrated dri v e ele ctronics I/O - Input/output IRQ - I nte.
10 4 Main ta in i ng a nd Tr ou bles ho ot in g t he Ga tew a y ALR 7 300 S erv er PIC - Programmable inter r upt controller PIO - P aged input/output PnP - P lug and pla y POST - P o wer-on s elf -te.
Ref ere nc e D ata 10 5 USB - Univ e rsal seri al b us V - V olt VA C - V olts alternating cur re nt VG A - V ide o g rap hi cs arra y VRM - V oltage re gulator modul e W - W att 407 5.
10 6 Main ta in i ng a nd Tr ou bles ho ot in g t he Ga tew a y ALR 7 300 S erv er T erms and defin itions This lis t of t erms should help you get acquainted with term s used in your computer’ s documentat ion and i n your system softw ar e. Ap p lication s - Sof twa re in stalled on your syste m.
Ref ere nc e D ata 10 7 Disk - The de vice used by the computer to store and retrie ve infor mation. Disk c an ref er to a diske tte or a hard disk. Disket t e - A remo vab le disk, also called a flopp y . Hard d rive - The dri ve installe d inside your computer that stores all your system a nd data f iles.
10 8 Main ta in i ng a nd Tr ou bles ho ot in g t he Ga tew a y ALR 7 300 S erv er Ref resh rat e - The refresh rate i s the rate at w hich the image on the monitor screen is re written to the screen. A f ast refresh rate helps ke ep the image from flic k ering.
Ref ere nc e D ata 10 9 Specifications The follo wing speci f ications are for the st andard c onf i guration; y our system ma y contain opt ional e quipment. All specif icat ions are subject to ch ang e. Summary The sys tem supp or ts P entium I I Xeon p r ocessor s running a t 400 o r 45 0 MHz.
11 0 Main ta in i ng a nd Tr ou bles ho ot in g t he Ga tew a y ALR 7 300 S erv er Me mo r y m ap The follo wing tab le gi ves descr iptions of w hat t he memory is used f or a t each address location.
Ref ere nc e D ata 11 1 I/ O map The follo wing tab le gi ves descr iptions of what t he memory is use d for a t each address location. Addres s (hex ) Size Descr iptio n 0000–000 F 16 bytes DMA-1 0.
11 2 Main ta in i ng a nd Tr ou bles ho ot in g t he Ga tew a y ALR 7 300 S erv er IRQ usa ge The follo wing tab le lists t he I nter r upt Reque st Lines (IRQs) that the s ystem typicall y uses and which ones are a vailab le for use by add-on de vices.
Ref ere nc e D ata 11 3 DMA us ag e The follo wing table lists the dir ect memor y access (DMA) channels tha t the system typi cally use s and which ones are a vai labl e for use by expa nsion card s.
11 4 Main ta in i ng a nd Tr ou bles ho ot in g t he Ga tew a y ALR 7 300 S erv er DIMM configurations Refer t o the follo wing tabl e to conf igure the syst em random access memor y (RA M ).
Ref ere nc e D ata 11 5 384 MB 1 6 x 72 128 MB 16 x 72 128 MB 16 x 7 2 128 MB –– 384 MB 3 2 x 72 256 MB 16 x 72 128 MB –––– 512 MB 1 6 x 72 128 MB 16 x 72 128 MB 16 x 7 2 128 MB 16 x 72 12.
11 6 M aint a inin g an d T roub le shoo tin g th e Ga tew ay ALR 730 0 Ser ver Regul atory compliance st at ements FCC Notice This de vice has bee n tested a nd found to compl y with t he limits for a Cla ss A dig ital de vice, purs ua nt to P ar t 15 of the FCC rules.
Ap pe ndi x 117 Atten tion! Co uper le c our ant a van t l’e ntre tien . CE Notice This Information T e chnolo gy Equipment has been tested and found to comply with the foll o w ing Europe an direct.
11 8 M aint a inin g an d T roub le shoo tin g th e Ga tew ay ALR 730 0 Ser ver A ustr alia/Ne w Zeala nd Notice This de vice has bee n tested a nd found to compl y with t he limits for a Cla ss A digital device, purs uant to t he Australian/ New Ze aland standard AS/ N ZS 3548 s et out b y the Spectrum Management Agency .
Index 1 19 Index Numerics 32 Bit I/O, Setup utility fiel d 66 A abbreviations 102 acronyms 102 Adaptec 7895 16 ada pte r car ds instal ling 52 removing 54 troubleshooti ng 92 advan ced menu, S etup sc.
12 0 Main ta in i ng a nd Tr ou bles ho ot in g t he Ga tew a y ALR 7 300 S erv er Embedded PCI SC SI Channel A field 6 8 Embedded PCI SC SI C hannel B field 6 8 Exit Disc a rding Changes field 8 0 ex.
Index 1 21 Seri al Po rt A fiel d 7 2 Seri al Po rt B fi eld 7 2 Set Supervisor Password field 7 7 Set User Password field 77 setup utilit y 62 SHM Address f ield 69 Supervisor Password field 76 Syste.
12 2 Main ta in i ng a nd Tr ou bles ho ot in g t he Ga tew a y ALR 7 300 S erv er D400-D7FF, Setup utility field 70 D800-DFFF, S etup utili ty field 70 definitions of terms 106 dimensions 109 DI MMs .
Index 1 23 troubleshooti ng 88 Hard Drive, Setup utility field 79 Heads, S etup uti lity field 65 heat sink, i m portance 26, 30 I IDE contr oller PCI 1 5 ult ra DMA 15 Industry C a nada Notice 116 input/output connectors 20 map 111 instal ling 3.5-i nch disk drive 37 5.
12 4 Main ta in i ng a nd Tr ou bles ho ot in g t he Ga tew a y ALR 7 300 S erv er field 7 5 Memo r y Re ser vat ion Setup screen 70 Setup util ity field 69 Mode, Par allel Port, Setup util ity field .
Index 1 25 Reset C onfigurati on Data, Set up utility fi e ld 67 Resource Configurat ion Setup sc r een 69 Setup util ity field 68 resource s DMA usage 113 IRQ usage 112 memory usage 110 S safety guid.
12 6 Main ta in i ng a nd Tr ou bles ho ot in g t he Ga tew a y ALR 7 300 S erv er diskett e drive B 64 diskett e drive w rit e protect ion 77 DMA Channel, P arallel P ort 73 Embedded PCI NI C 69 Embe.
Index 1 27 Set Supervisor Password 77 Set User Password 77 SHM Address 69 Supervisor Password 76 System Date 64 System Memory 64 System Ti m e 64 Third Boot Device 78 Transfer Mode 66 Type 65 Ultra DM.
12 8 Main ta in i ng a nd Tr ou bles ho ot in g t he Ga tew a y ALR 7 300 S erv er U Ultra DMA Mode, Setup uti lity field 6 6 ultraDMA, cont roller 15 ult raSC SI, co nt rol ler 16 updating, BIOS 81 U.
An important point after buying a device Gateway ALR 7300 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Gateway ALR 7300 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Gateway ALR 7300 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Gateway ALR 7300 you will learn all the available features of the product, as well as information on its operation. The information that you get Gateway ALR 7300 will certainly help you make a decision on the purchase.
If you already are a holder of Gateway ALR 7300, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Gateway ALR 7300.
However, one of the most important roles played by the user manual is to help in solving problems with Gateway ALR 7300. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Gateway ALR 7300 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
