Instruction/ maintenance manual of the product 9415 Gateway
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U ser Guide Gateway 9415 Ser ver.
i www .gate wa y .com Co n te n t s 1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ii www .gate way . com 4 Installing Compo nents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Preparin g to ins tall comp onents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
iii www .gate wa y .com Resetti ng the BIO S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 3 Resetting BIOS passw ords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
iv www .gate way . com 8510522.book Page iv Wednesday, March 16, 2005 11:19 AM.
Chapter 1 1 Checking Out Y our Gatew ay Ser v er ■ Locating drives, ports , jacks, and controls ■ Locating system board co mponents ■ A vailable help resour ces 8510522.
2 ww w .g at eway .c om Fr o nt Co nt r o l p a n e l Standard p ower supply Slim-line CD or DV D d r i v e Control p anel Har d drive b a y Hard driv e ba y Hard driv e ba y Hard driv e activity L ED.
3 www .gate wa y .com Local Control Panel (L CP) wi th L CD scree n (opti onal) Syst em status LE D Hard driv e activity L ED LAN 1 ac tivity LED LAN 2 ac tivity LED P ow er button USB por t Reset b utton P o wer/sleep LED System ID LE D Menu sc roll up USB por t Menu sc roll down Menu sc roll lef t Menu sc roll r ight LCD screen 8510522.
4 ww w .g at eway .c om Back I/O panel Low-p rofile PCI expansi on bays Full-heigh t, full-length PCI e xpansion ba ys Redunda nt pow er supply (option al) Po w e r connec tors I/O panel PS/ 2 mouse Serial port (RJ-45) LAN 1 and 2 jack s Video por t USB ports External SCSI connec tor Diagn ostic LEDs ID LED Ke y b o a r d 8510522.
5 www .gate wa y .com Interior Primary power supply (sta ndard) Redunda nt pow er supply (optional) DI MM socket s Proc essor air du ct P owe r distributio n board (als o par tiall y under air duc t) Driv e bay area PCI riser assembly CPU so cket s Processor f an module Hot-s wap bac kplane Po w e r s u p p l y air duct 8510522.
6 ww w .g at eway .c om S y stem board C onnec t ors Cont rol pan el 34-p in Diskette CPU 2 f an head er PCI r ise r slot (low-p rofile) PCI r i ser slo t (full- height) I/O pane l Battery Serial A he.
7 www .gate wa y .com Hot-swap backplanes SCSI backplane Po w e r conne ctor F ront contr ol panel con nector SCSI drive connect or Mountin g thumbsc rew Drive LED SCSI conn ector from s ystem board Driv e LED Driv e LED SCSI drive conn ector SCSI driv e connec tor 8510522.
8 ww w .g at eway .c om Getting Help In addition to y o ur operating system’ s documenta tion, you can use the following information resour ces to help you use your server . S ystem C ompanion CD Use the System Companion CD to acces s file utilities, Windows S erver 2003 drivers, and documentation for your server and its components.
Chapter 2 9 Setting Up Y our S er ver ■ Using your se r ver safe ly ■ Installing your s erver into a cabinet ■ Starting and turning off y our ser ver ■ Setting up your operating s y stem 8510522.
10 ww w .g at eway .c om Setting up th e hardwar e T o make sure that your working environment is safe: ■ Use a clea n, dry , f l a t, stable surfac e for your ser ver . A llow at least 6 i nches at the b ack of the server for cabling and air circula tion.
11 www .gate wa y .com P rotecting from po wer sour ce pr oblems Surge protectors, line conditioners, a nd uninterrupti ble power supplies can help protect your server against power source problems.
12 ww w .g at eway .c om Mounting y our ser v er into a cabinet The cabinet mounting hardware included with your server should be used with standard 4- p os t c ab in et s t ha t ha ve fr on t a nd ba c k ve r ti ca l p os ts . If yo ur ca bi ne t i s a d if fe re nt ty pe , obtain mounting h ardwa re fro m the cabinet manufacturer .
13 www .gate wa y .com T o mount your server in a cabinet: 1 Remove the two screws from each ha ndle , then set the handles and screws aside. 2 Align the slots in a server rail with the studs on the side of the server , then engage the slots with the stud s and slide the rail ba ck until it stops.
14 ww w .g at eway .c om 4 Place a disk guide over the disk guide sc rew hole towards the back of the server . 5 Insert a small screw through the disk guid e , th en tighten the screw . Attach the remaining disk guide on the other side of the s e rver .
15 www .gate wa y .com 6 Attach a nut b a r to the inside of the two back cabinet posts using medium screws, but do not completely tighten th e screws (leave them loose eno ugh to allow insertion of the cabinet rail in the next s tep).
16 ww w .g at eway .c om 8 W ith the front of the server facing you, lift the server and insert it into the cabinet from the front, then pos ition the disk guides so they fit in the cabi ne t rails. ( Y our server may be differen t than the server shown in the example.
17 www .gate wa y .com Installing the bezel T o inst all the bezel: 1 W ith the server pulled out from the c abinet, align the holes in the handle with the holes in the front si d e of the server . 2 Attach the handles to the side s o f the ser ver with two mountin g screws on ea c h side.
18 ww w .g at eway .c om 7 Use a screw through each handle to secure the server to the cabinet posts. 8 Remove the bezel lock keys fro m the ins id e of the bezel, then snap on the be zel with the control panel area at t he right. 9 T o lock the bezel, insert the key into the lock and rota te i t ¼ turn clockwise.
19 www .gate wa y .com Remo ving the server from a cabinet T o remove the server from a cabinet: 1 Remove the screws through the handles t hat hold the server in the cabinet. 2 While supporting the ser ver , slide the ser ver out from the cabinet. Wa rn i ng Screws are requi red to support the front of the ser v er .
20 ww w .g at eway .c om Star ting y our ser v er Before you start your server for the first time: ■ Make sure that the server and monitor are plug ged into a power outlet or surge protector and that the surge protector (if you are using o ne) i s turned o n .
21 www .gate wa y .com If nothing happens when yo u press the power button: ■ Make sure that the power cable(s) is plugged in securely and that your surge protector (if you are using o ne) is plugged in and turned on. ■ Make sure that the monit o r i s connected to the server , plugged into the power outlet or surge protector , and turned on.
22 ww w .g at eway .c om T urning off your ser v er Every time you turn off your server , first sh ut down the operating system. Y ou may lose data if you do not follo w the correct procedure. T o turn off the server: 1 See the opera ting system’ s d ocumentation or online help for instructions on shutting down the opera t ing system.
23 www .gate wa y .com C onfiguring the RJ-45 serial por t The RJ-45 serial port connector can be configured to sup port either a D a ta S et Ready (DSR), or a Data Ca rrier Detect (DCD) signal. Th e default configuration fo r y o ur server supports DSR signals.
24 ww w .g at eway .c om S etting up the o perating system If you ordered your server with the operating system already insta lled by Gateway , in most cases it is c o m pletely installed and the basic s e tt ings are already configured.
Chapter 3 25 Maintaining Y our S er ver ■ Caring fo r your ser ver ■ Record ing the BIOS configuration ■ Managing yo u r ser v er and network 8510522.
26 ww w .g at eway .c om Ca ring for y our ser v er T o extend the life of your server: ■ B e c a r e f u l n o t t o b u m p o r d r o p y o u r s e r v e r . ■ When transporting your ser v e r , we recommend that you put it in the original packag ing ma terials .
27 www .gate wa y .com ■ Use a damp, lint-free cloth to clean your server and other parts of your ser ver system. Do not use abrasive or solvent clean ers because they can damage the finish on componen ts.
28 ww w .g at eway .c om P reparing for sy stem r eco v er y If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskett es that let you start the server and attempt to fix the problem.
29 www .gate wa y .com S yst em administra tion Gat ewa y S erver Manager Gateway Server Manager lets you manage mult iple com puters on a W indows network from a single window , then implemen t commands an d policies a c ross the network with a single action.
30 ww w .g at eway .c om T o remove a BIOS security password: 1 Restart your serve r , then p r ess F2 when the Gateway logo screen app ears during startup. The BIOS S etup utility opens. 2 Sele ct the Security menu, then select th e password to remove.
31 www .gate wa y .com ■ Read the state of the LCP butt ons ■ Control the LCP b uttons ■ Change LCP menus ■ Read information from the LCP mi croc ontroller ■ Update the LCP firmware Na vigat.
32 ww w .g at eway .c om Configu re the server (con t’ d) BIOS r e visi on View BIOS re vi sion BMC fir mware r e visio n View BMC fi rmware r evisi on Local Contr ol P anel firmware re visio n Vie .
33 www .gate wa y .com Control th e server Boot flags (s elect from a va ilable boot flags) ■ Set the flag — o ne time reboot ■ Reboot th e system Configu re boot order P ow er control ■ Pow e r o n ■ Pow e r o f f P ow er control Control th e power s tate by creating b utton push es — as if pe rforme d on the f ront panel.
34 ww w .g at eway .c om Identifying y our ser v er While you are working on a cabinet that contains several slim servers, it can be difficult to keep track of which serv er or servers you are current ly working on. The System ID indicator is a blue LED that you can turn o n to help you locate the correct server .
35 www .gate wa y .com Upda ting the baseboard managemen t controller firmware The baseboard management controlle r (BMC) performs several syste m management functions suc h a s : ■ Monitoring se r .
36 ww w .g at eway .c om 4 Move the shor ting block from pins 2-3 to pins 1-2 on the Boo t B lo ck Update jumper (J1B1) on the IMM module. 5 Replace the PCI riser assembly . 6 Follow the instruc tions in “ Closing the server case” on page 44 , then reconnect the power cord.
37 www .gate wa y .com 12 Remove the PCI riser assembly . 13 M o v e t h e s h o r t i n g b l o c k o n t h e B o o t B l o c k j u m p e r ( J 1 B 1 ) b a c k t o p i n s 2 - 3 . 14 Replace the PCI riser assembly . 15 Follow the instructions in “C losing the serv er c a se” o n page 44 .
38 ww w .g at eway .c om U sing y our Sy stem C ompani o n CD Y ou can use your System Companion CD to : ■ Ins tall hardw are dr ivers ■ Install programs ■ View server document ation Instructions for using the CD are provided in Using Y our S ystem Compa nion CD .
Chapter 4 39 Instal ling C omponents ■ Opening and closing the se rver case ■ Installing and replacing major compon ents Y ou must open your server case to install components. If you are not comfortable with these proced ures, get help from a computer serv ice techn ician or co ntact Ga teway C ustome r Care.
40 ww w .g at eway .c om P reparing to install componen ts Selec ting a place to w ork W o r k o n y o u r s e r v e r i n a n a r e a t h a t : ■ Is clean (avoid dust y areas). ■ Is a low-static environment (a void carpeted areas). ■ Has a stabl e surfac e on wh ich to se t your server .
41 www .gate wa y .com P re v enting static electricity discharge The components inside y our server are extremely sensitiv e to static electricity , also kn own as electrostatic discharge (E SD). Before working with server components, follow these guidelines: ■ T urn off the server , then unplug the power cords and all other cab les.
42 ww w .g at eway .c om Opening the ser v er case Because the compon ents inside yo ur s e rver are extremely sensitive to static electricity , make sure that you follow the in structions at the beginning of this c hapter to avoid static electricity damage.
43 www .gate wa y .com 6 Press and hold the panel relea se button, then slid e the top panel toward the back of the server about ½ inch. 7 Lift the top pa nel away from the server .
44 ww w .g at eway .c om Cl osing the ser v er case T o close the ser ver case: 1 M ak e s ur e t ha t a ll of t he in te rn al ca bl es a r e arranged inside the case so they w ill not be pinche d when you close the ca se. 2 Slide the top panel on t o t he ser ver .
45 www .gate wa y .com Remo ving and installin g air duc ts and air dams Y our serv er has been engineered to provide co rrect airflow in the chassis for sufficient cooling of drives, processors, an d power supplie s. As your server configuration changes, the airflow within the chassis will need to be modified to accommodate those changes.
46 ww w .g at eway .c om 3 Lift the processor air duct from the chassis. Remo ving the pr ocessor air dam If you are addi n g a second processor to a sing le processor system, you need to remove the air dam located on the underside of the processor air d u ct.
47 www .gate wa y .com 4 T urn the proc essor air duct over , then re m o ve the air dam from the unde rsi d e of the air duct. 5 Follow the instructions in “Installing the processor air du ct” on page 48 . 6 Follow the instructions in “C losing the serv er c a se” o n page 44 .
48 ww w .g at eway .c om Installing the processor air duc t T o install the process or air duct: 1 Place the processor air duct over the processor sockets. The front edge of the a ir duct should contac t the fan module, and the top of the installed a ir duct should be flush with the top of th e fa n module.
49 www .gate wa y .com Remo ving the po wer supply air duc t Y our server is e quipped with a power supply fan module and a power supp ly air duct to direct the airflow and ensure proper cooling. T o remove the power supply air duct: 1 Follow the instruction s in “ Preventing static electricity discharge” on page 41 .
50 ww w .g at eway .c om Installing the power supply air duct T o install the power supply air duct: 1 Place the power supply air duct in to the chassis over the power supply fan module and in fr ont of the back power supply ( between the power supplies if the second p ower supply is installed).
51 www .gate wa y .com Installing and remo ving driv es Y our server’ s basic config uration include s one CD or DVD driv e and as many as thr ee SCSI hot-swap ha rd drives. An optional diskette drive can al so be add ed in place of the center hard drive.
52 ww w .g at eway .c om Installing a dis k ette in a con v er ted hard dr ive ba y If you need to install a slim-line diskette drive into your ser ver , you must in stall the diskette drive in the center hard drive bay .
53 www .gate wa y .com 6 Slide the diskette drive into the d r i v e c a rri er . The ba ck of the drive should go into the carrier first with the bottom of the drive (drivelight down) facing down.
54 ww w .g at eway .c om 9 Open the connector on the back of the disk ette dr i v e by pullin g up on the co nnecto r cover . 10 Insert one end of the 26-pin diskette drive flat flex cable into the connector , then push down on the connector c o v er to lock it into place.
55 www .gate wa y .com 15 Connect the other end of the data cable to the system board. See “Sy stem board ” on page 6 for the location of the connectors on the system board. 16 Reinstall the bezel, if required, by snapping it into place on the front of the chassis.
56 ww w .g at eway .c om 11 If you are replacing the drive, follow the instruc tions in “Insta lling a diskette in a converted hard drive bay” on page 52 . - OR - Install an empty hard drive carrier into the e m p ty hard drive bay . 12 Reinstall the bezel, if required, by snapping it into place on the front of the chassis.
57 www .gate wa y .com 5 Dis connec t the data an d powe r cab les from the i nterp oser bo ard. 6 Push in on t he blue lever at the back of the drive ca rrier to release the driv e carrier from the drive bay , then slide the drive ca rrier out through the front o f the ser ver .
58 ww w .g at eway .c om 11 Remove the two screws securing the interp o ser boa r d to th e back of the CD or DVD drive, then remove th e i nterposer board. 12 Follow the instructions in “In stalling a CD or DVD drive” on page 58 . - OR - Install a slim-l ine dr i ve bay filler panel into the empty bay .
59 www .gate wa y .com 5 Place the CD or DVD drive in the drive carrier ( in c lu d ed with y our ser ver) by al igning the two holes in the left side of the drive with the two alignment p ins in the carrier , then lowering the righ t side of the drive into the carrier until it c licks into place.
60 ww w .g at eway .c om 10 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. 11 Follow the instructions in “C losing the serv er c a se” o n page 44 . 12 Reconnec t a l l power c ords and peripheral device cables, then turn on the se rver .
61 www .gate wa y .com 4 If you are replacing a hard drive, remove the four screws that secure the old hard drive to the drive tray , then remove the drive from the tray . - OR - If you are addin g a n e w drive, remove the four screws that secure the hard drive spacer to the drive tray , then remove the spacer from the tray .
62 ww w .g at eway .c om F illing empty drive ba ys Empty drive bays in the server must be filled by empty drive carriers or empty drive trays, as appropria t e . W ith the bezel removed , install the a ppropriate carrier , then replace the bezel by snapping it into plac e on the front of the server .
63 www .gate wa y .com During the boot process you will s ee the following message: Press <Ctrl>-<C> for BIOS Console 8 Press and hold the C TRL key , then press the C key . The RAID BIOS console will open. 9 Configure the RAID op t io ns, then exit the RAID BIOS console.
64 ww w .g at eway .c om If partitions are define d on this disk, a message warns you that data on the disk will be lost when the mirrore d volume i s crea ted. Pr ess Delete to confirm erasing data from t he disk, or press any other key to deselect the disk.
65 www .gate wa y .com 4 Use the arrow keys to select the first disk for the IS volume, use the arrow keys to move to the Array Disk c olumn for this d is k, then use the + and - keys to select Ye s as the value for this c olumn.
66 ww w .g at eway .c om Installing memor y Y our serv er supports from 256 MB to 16 GB of tota l memor y . Supported DIMM sizes include 2 5 6M B , 5 1 2M B , 1G B , 2G B , a n d 4G B .
67 www .gate wa y .com ■ A maximum of four DIM Ms can be populated when all four DIMM s are dual rank (double ro w) DIMMs. Memory online sparing The chipset on the system board in your Gate way serv er supports memory online sparing, which can provide a way to prevent data loss in c ase of DIM M failu re.
68 ww w .g at eway .c om maintained as a spare, only 75% of the installed memory is usable. For example, if si x 1 GB DIM Ms are ins talled , only fo ur are ac tively u sed (the other tw o are use d as spa res), so the maximum us able memor y in t his example is 4 GB.
69 www .gate wa y .com Installing and remo ving PCI expansion car ds Remo ving and installing the PCI riser assembly T o remove and reinst all the PCI riser assembly: 1 Follow the instruction s in “ Preventing static electricity discharge” on page 41 .
70 ww w .g at eway .c om 4 Lift up on th e two, blue latches on the PCI riser assembl y , then lift t he assembly out of the chassis. 5 Place the PC I riser assembly on a st able, static-free su rface.
71 www .gate wa y .com 6 Position the PCI riser assembly ov e r t he PC I sockets on the server board, lining up the four hooks at the back of the riser assemb ly with the four slots in the back of t he chassis. 7 Press the PCI riser assembly int o t he PCI sockets.
72 ww w .g at eway .c om T o remove and install a PCI r i ser c onnector: 1 Follow the instruction s in “ Preventing static electricity discharge” on page 41 . M ake sure that you turn off the server , then un plug the power cord(s) and all othe r cables connected to the server .
73 www .gate wa y .com 8 Line up the screws on the riser assembly with the slot and large hole in the replacement PCI riser connector . 9 Press and hold the blue riser locking lever , t hen pl ace the PCI ris er co nnector onto the retention pin s.
74 ww w .g at eway .c om 4 Remove the PCI riser assembly f r om the se r ver by following the instruc tions in “Removing and installing the PC I riser assembly” on page 69 . 5 Open the PCI retention cl ip on the PCI riser card assembly . 6 Remove the PCI exp a ns ion card and place it in a static -free bag for storage.
75 www .gate wa y .com 7 Insert the PCI expansion card int o t he c ard sl ot, pressing on it with firm, even pressure until it seats c o mpletely . Make sure that the bracket inserts into the matching slot.
76 ww w .g at eway .c om Replacing fans and fan modules Y our server come s equipped with se veral cooling fans an d fan modules designe d to provide sufficient airflo w t o k eep your ser ver run ning without overheating.
77 www .gate wa y .com T o replace a fan in the fan module: 1 Follow the instruction s in “ Preventing static electricity discharge” on page 41 . M ake sure that you turn off the server , then un plug the power cord(s) and all other cables connected to the server .
78 ww w .g at eway .c om 8 Follow the instructions in “Installing the processor air du ct” on page 48 .. 9 Follow the instructions in “C losing the serv er c a se” o n page 44 . T o replace the system (PCI) fan: 1 Follow the instruction s in “ Preventing static electricity discharge” on page 41 .
79 www .gate wa y .com 6 Connect the fan cable to the connector on the power distribution board. 7 Follow the instructions in “C losing the serv er c a se” o n page 44 . Important Mak e sure the arro w on top of the f an indicating airfl ow points to the back of the chassis .
80 ww w .g at eway .c om P ow er supply fans Power supply fans are monitored and c ontro lled by the power subsystem. A fan f ailure (predicted or current) will show up in the IMM System Event Log ( SEL ) as a “Power Un it 0x01h” failure event an d a GSM event will show up as “Power Unit Failure Detect ed.
81 www .gate wa y .com 3 Follow the instructions in “Removing the po wer supply air duct” on p age 49 . 4 Disconnect the fan cable from th e connector on the power distribution board. 5 Lift the fan from t he powe r su pply fan module assembly in the chassis.
82 ww w .g at eway .c om Installing a pr oces sor The server is compatible with Intel ® Xeon processors with an 800 MHz front side bus speed and a proce ssor speed of 2.8 MH z or faster . The ser ver automatically de tects the processors each time you turn o n the ser ver .
83 www .gate wa y .com 5 Loosen the four captive sc rews (one on each corner of the h eatsin k) . 6 Remove the heat sink. If the heatsink sticks to the processor , rotate the heatsink slig htly to lo osen i t. 7 Rotate the pro c esso r release lever a full 135° to re l ease the processor , then lift the pr ocesso r out of the s ocket.
84 ww w .g at eway .c om 8 If you are installing a second processor in y our server , follow t he instructions in “Remov in g th e processor air dam” on page 46 to remov e t he processor air dam in the processor air duct.
85 www .gate wa y .com 11 Place the heat sink over the processor , lining up the four captive screws with the four posts surrounding the processor . 12 Loosely screw in the captive screws on the corners of the heat sink, gently tightening diagonal screws (screw in one screw , then the screw located diagonally to the first screw).
86 ww w .g at eway .c om Installing an Intel Ma nagemen t Module (IMM) The optional Intel Management Module (IMM) provides enhanced levels of server funct ionality over th e standard baseb oar d management controller (BM C ) .
87 www .gate wa y .com 6 Find the IMM connector on th e left back portion of the system board. 7 Grasp the module by the edges, close to the mo unting connector , align the m odule with the IMM connector on the system board, t he n gently apply pressure to seat the module.
88 ww w .g at eway .c om Replacing a pow er supply module Y our serve r uses as many as two 520 W hot -swap pable power supply modules. If your server has both power supply modules installed, th e modules act as redundant, ho t-swappable power su pplies.
89 www .gate wa y .com 3 Fold out the handle and p ush the green locking lever to the right to release the power supply module from the chassis (front or back, w h ic h e v er is applicable). 4 Pull the power supply module straight out of the server with the handle.
90 ww w .g at eway .c om Replacing the p o w er distribution board T o replace the power distribution board: 1 Follow the instruction s in “ Preventing static electricity discharge” on page 41 . M ake sure that you turn off the server , then un plug the power cord(s) and all othe r cables connected to the server .
91 www .gate wa y .com 9 Slide the power distribution bo a rd to the right to release it from the stand-offs, then lift it out of t he c h a ssi s. 10 Align the new power distributio n board with the stand-offs on the chassis, then place it on the stand-offs and slide it to th e left until it is firmly mounted.
92 ww w .g at eway .c om 16 Reinstall the po w er sup ply air duct by following the instructions in “Installi ng the power su pply air duc t” on page 5 0 .
93 www .gate wa y .com Replacing the hot-swap back plane T o replace the hot-swap backplane: 1 Follow the instruction s in “ Preventing static electricity discharge” on page 41 . M ake sure that you turn off the server , then un plug the power cord(s) and all othe r cables connected to the server .
94 ww w .g at eway .c om 7 Slide the backplane to the left until it stops. 8 Holding the backplane by the edges only , lift it f rom the chassis. 9 Place the backplane in a static-free bag to store it for future use.
95 www .gate wa y .com Replacing the CMOS battery If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server , replace the CMOS batter y with an equivalent battery . T o replace the battery: 1 Print the appendix for BIOS Settings in this guide.
96 ww w .g at eway .c om 7 Locate the old battery on the system board a nd no te its orientation. Y ou will need to install the new battery the same way . 8 Push the battery retention clip away from the battery un til the batter y lifts up, then remove the old battery .
97 www .gate wa y .com Replacing the control panel module The steps for replacing the standard control panel module and the optional local control pane l (LCP ) module, a re almost identical and are desc ri be d in the following steps. Differences in the proced ure, where they exist, are noted.
98 ww w .g at eway .c om 5 Press the blue la tch at the back of t he control panel module, then slid e the module out of the chassis en oug h to reach the USB cable. Blue la tch Standard control pa nel modul e Blue latch Optional LCP control pa nel modul e 8510522.
99 www .gate wa y .com 6 Disconnect the USB c onnector from the control panel module, then slide the module forward an d remove it from the ch assis. 7 Disconnect the front pa nel cable from the control panel module. T o install the c ont rol panel module: 1 Connect th e front panel cable t o the new control panel m odule.
100 ww w .g at eway .c om 3 Connect the USB cable to the control panel module, then slide the module into the chassis until it clicks into place. 4 Conn ect th e front pa nel ca ble t o the ho t-swa p b ackpla ne. 5 Replace the bezel by snapping it in to place on the front of the server .
101 www .gate wa y .com 2 Remove the blue thumbsc rew f rom its existing position on th e l e f t tab. 3 Slide the tray sections a part as far as the tab slots allow . 4 Reinstall the blue thumbscrew in the new posit ion on the right tab, sec uri ng the tray extension in th e b ack position.
102 ww w .g at eway .c om Replacing the sy stem board T o replace the system board: 1 Follow the instruction s in “ Preventing static electricity discharge” on page 41 . M ake sure that you turn off the server , then un pl u g the po wer cord(s) and all other cables connected to the server .
103 www .gate wa y .com 9 Remove the 7 screws that secure the system board to the server . Scre w Scre w Scre w Scre w Screw Screw Scre w 8510522.book Page 103 Wednesday, March 16, 2005 11:19 AM.
104 ww w .g at eway .c om 10 Slide the system board toward the front of the server . If the board is difficult to move, push on the back I/O port panel for added leverage.
105 www .gate wa y .com 12 Insert the new system board into the case, then slide the board tow a rd the back of the case so the board is h eld under the system board guides. 13 Replace the s e ven system board screw s you removed in Step 9 . 14 Follow the instru ctions in “I nstalling memory” on page 66 .
106 ww w .g at eway .c om 20 Check BIOS settings to make sure that they detect the server’ s new hard wa re , then save your changes (if a ny ) a nd c l o se th e BIOS Setup utility . 21 If your server does not start after installing t he new system b oard, contact Gateway Customer Care.
Chapter 5 107 Using the BIOS S etup Utility ■ Opening the BIOS Setup utility ■ Updating the BIOS ■ Resetting the BIOS settings to thei r factory defaults ■ Resetting the BIOS passwords 8510522.
108 ww w .g at eway .c om Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your server . These settings include basic hardware configuration, resour ce settings, an d password security . These settings are stored and saved even when the power is off.
109 www .gate wa y .com Updating the BIOS If you need a new v ersio n o f the BIOS, you can download the BIOS update from Gateway , then install t he new v ersion from a diskette. T o update the BIOS : 1 Print the appendix for “BIOS S e t tings” on pa ge 149 .
110 ww w .g at eway .c om 3 Remove the jumpe r across pins 1-2 of jumper J1A4 (at the left back o f the system board), t hen place the j umper across pi ns 2-3. 4 Follow the instructions in “C losing the serv er c a se” o n page 44 . 5 Reconnec t th e power cords and turn on the server .
111 www .gate wa y .com T o recov er the old BI OS: 1 T urn on or restart the ser ver . 2 Press and hold C TRL +H OM E . The old BIOS is recovered . T o manually recover the BIOS: 1 T urn off the server , then disconnect the power cord s a nd all other cables connected to the server .
112 ww w .g at eway .c om 5 Insert a bootable U SB “disk-o n - key” cont aining a v alid BIOS i m age into a USB port. 6 Reconnect the power cords and turn on the server . The BIOS recovery is initiated. While the BIO S is being recovered, the monitor displays a blue screen and the ser ver will beep continually .
113 www .gate wa y .com Resetting the BIOS Y o u can u se two metho ds to cle ar all BIOS Se tup se tting s and re turn them t o the fac tor y defaults: ■ Press the power and reset buttons o n the front of the serve r . ■ Move the Clear BIOS jump er on the system board.
114 ww w .g at eway .c om 3 Remove the jumpe r across pins C1-C2, then place the jumper a cross pins C2-C3. 4 Follow the instructions in “C losing the serv er c a se” o n page 44 . 5 Reconnec t th e power cords and turn on the ser ver . The BIO S password(s) is cleared.
115 www .gate wa y .com T o clear the BIOS password(s): 1 T urn off the server , then disconnect the power cord s a nd all other cables connected to the server . 2 Follow the instructions in “O pening the server cas e” on page 42 . 3 Remove the jumpe r across pins A1-A2, then place the jumper acr oss pins A2-A3.
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Chapter 6 117 T roublesho oting ■ Getting telephone support and trainin g ■ Interpre ting error messag es a nd codes ■ T roubleshooting If the suggestions in this chapter do not correct the problem, see “T elephone support” on page 1 18 for more information abou t h o w to get help.
118 ww w .g at eway .c om T elephone suppor t Before calling G a tewa y Cu stomer Car e If you have a technical problem with your serv er , f ollo w thes e re c ommendation s before contactin g Gateway Customer Care: ■ Make sure that your server is connected correctly to a grounded AC outlet that is supplying power .
119 www .gate wa y .com T elephone suppor t Gateway offers a wide range of customer service, technical support, and information services. T elephone numbers Y ou can access the following services thro.
120 ww w .g at eway .c om Safety guidelines While troubleshooting your serv er , follow these safety guidelines: ■ Never remove the top panel while your se rver is turned o n a nd while the modem cable an d the power cords are connected. ■ Do not attempt to ope n the m onitor .
121 www .gate wa y .com Error messages These messages often indicate procedural errors such as typ ing an inco rrect ke ystroke or trying to save a file to a write-protected d i skette. Some messages, ho w e ver , may indic ate a problem that requires further troubleshooting.
122 ww w .g at eway .c om Inv alid pa s sword ■ Enter your password again. Some passwords are case sensiti v e. ■ If you do not know the passwo rd , yo u may need to reinstall the software you are trying to access. ■ System startup passwords are stored in BIOS.
123 www .gate wa y .com T roubleshooting F irst steps T ry thes e step s fir st be fore go ing to the following sections: ■ Make sure that the po w er co rd s are connected to your ser ver and an AC outlet and that the AC outlet i s supplying power .
124 ww w .g at eway .c om Battery replacement If you have problems after installing a new CMOS batter y , try each of the following items, closing the case and rest a rti ng the ser v er a ft e r ea c h tr y: ■ Restart your server , then open the BIOS Setup utility by pressing and holding F2 while your server restarts.
125 www .gate wa y .com 3 Base mem or y read/w r ite test error Same as f or 1 beep . 4 System b oard timer not op erational. P ossib le system bo ard malfuncti on. T o elimina te the possib ility of an add in-card prob lem, remo ve all e xpan sion cards.
126 ww w .g at eway .c om A dd itional beep codes pro vided b y opt ional Int e l Management Modules In addition to the preceding beep cod es, the following additional beep codes are p rovided if an I.
127 www .gate wa y .com Diagnostic LEDs The BIOS sends a 1-byte hex code to port 80 prio r to each POST task. These codes are displayed on four tri-co l o red LEDs, located on the system boa rd and available at the back of the server chassis. They can pro vide troubleshooting information in the event of a system hang during PO ST .
128 ww w .g at eway .c om POST code checkpoints The following table shows the checkpoint s, LED c od es, a nd task description of events that may occur during the POST portion of the BIOS: Check point Diagnosti c LED decoder G=Green, R=Re d, O=Orange Description 03 Off Off G G Disable NM I, Parity , vide o for EGA, and D MA controllers .
129 www .gate wa y .com 0 E GGGO f f T e s t i n g a n d i n i t i a l i z a t i o n o f d i f f e r e n t I n p u t D e v i c e s . A l s o , u p d a t e the Ker nel V ar iables. T rap th e I NT09h vec tor , so that the POST INT09h ha ndler gets control f or IRQ1 .
130 ww w .g at eway .c om 5 2 O f f R G R U p d a t e C MO S m e m o r y s i z e f r o m m e m o r y fo u n d i n m e m o r y t e s t . Allocates memory for Ext ended BIOS Da ta Area from base memo r y . 60 Off R R Off Initialize N UM-LOCK status and progr ams the KBD type matic rate .
131 www .gate wa y .com Boot block in itialization code checkp oints The Bootblock initialization c o de sets up th e chipset, memor y and other comp onents before system memory is available.
132 ww w .g at eway .c om Bo otblo ck recover y code chec kpo ints The bootblock r ec overy code gets control when the B IO S determines that a BIOS recover y needs to occur because the user has for ced the update or the BIOS checksum is corrupt.
133 www .gate wa y .com E F OOOGR e a d e r r o r o c c u r r e d o n m e d i a . J u m p b a c k t o c h e c k p o i n t E B . F 0 RRRRS e a r c h f o r p r e - d e f i n e d r e c o v e r y f i l e n a m e i n r o o t d i r e c t o r y . F 1 RRRO R e c o v e r y f i l e n o t f o u n d .
134 ww w .g at eway .c om DIM code check point s The Device Initia lization Manager (DIM) gets control at va rious times during BIOS POST to initialize different system buses. T he fo llowing table describes the main checkpoints where the DIM module is acc essed.
135 www .gate wa y .com BIOS The settings in the BIO S Setup utility are not retain ed ■ Replace the CMOS battery . For instructions, see “Replacing th e CMOS battery” on page 95 .
136 ww w .g at eway .c om Hard driv e Th e hard driv e cannot be acce ssed , or y ou rec eiv e a “ General failur e re ading dri ve C” erro r message ■ If a diskette is in the diskette drive, ejec t it and restart your server by pressing the reset button.
137 www .gate wa y .com The master boot record is corrupte d ■ In a W indows network operating system, repair the master boot record using FDISK . T o repair the master boot record: ■ At a DOS c ommand prompt , type fdisk /mbr , then press E NTER .
138 ww w .g at eway .c om ■ Make sure that t he monitor is plugged in a nd t urned on. If the monitor is turned on, the power LED should be lit. ■ Check the port an d cable for bent or damaged pins. ■ Connect your monitor to another computer , or connect a mo nitor that you know works to your server .
139 www .gate wa y .com Pr ocessor Y ou r server does not r ecogniz e a new proces sor ■ Make sure that the processor is full y sea t ed in its socket. The processor should be recognized automatically i f it is installed correctly . ■ Set the Retest Processor o p tion in the BIOS Setup utility to Ye s .
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App endi x A 141 Ser ver Specifications The following specifications are for the standard configuration. Y our server may co ntain optional equipment. All sp ecifications are subject to change .
142 ww w .g at eway .c om S yst em specifications Case size 27.48 × 16.93 × 1.70 inches (69.8 × 43.0 × 4.33 cm) (w ithout handle s) We ight V aries b y configu ration.
143 www .gate wa y .com S yst em board specifica tions Processor Dual sock et 604 pac kage 800 MHz F ront Side Bus Supports as many as two Intel Xe on CPUs, 2 .
144 ww w .g at eway .c om En vironmen tal specifications The following specifications identify maximum envi ronmental conditions. At no time should the server run under conditions which violate these specifications.
145 www .gate wa y .com Elec tr onic sp ecifica tions Memory map Interrupts The following table reflects a typic a l c onfiguration, but you can change these interrupts. Use this information t o determine how to program each interrupt. The actua l interrupt map is defined using config uration registers in the ICH5-R (I/ O cont roller).
146 ww w .g at eway .c om PCI interrupt r outing PCI interrupt routing in PIC mode IRQ6 Diskette controller IRQ8 Real-tim e clock/H PET#1 in legac y replacem ent mode IRQ9 Generic, Option f or SCI IRQ.
147 www .gate wa y .com Legacy ID E ICH 5R_IRQ15 Intel 8254 6GB 1 P64A_IRQ6 Intel 8254 6GB 2 P64A_IRQ7 SCSI Controll er 1 P64B_IRQ2 SCSI Controll er 2 P64B_IRQ1 FH Riser P64A_IRQ5 P64A_IRQ4 P64A_IRQ2 P64A_IRQ1 LP Riser P64B_ IRQ4 P64B_IRQ3 P64B_IRQ2 P64B_IRQ1 Device Interrupt A Interrupt B Interr upt C I n terrupt D 8510522.
148 ww w .g at eway .c om A dditional specifications For more i nform ation about y our se rver , such as m emory s ize, h ard dr ive si ze, an d processor type, visit Gateway’ s eSupport pa ge at support.gateway .com . The eSuppor t page also has links to a dditional Gateway docume ntation and detailed specifications for your own serv er .
Appe ndi x B 149 BIOS Settings If you ever need to restore your B IOS settings, such as a fter a system bo ard change, a re cord of the settings will make the process much easier . Y ou can print this appendix, then record your custom BIOS settings on t he printout.
150 ww w .g at eway .c om T o view all BIOS settings: 1 Restart your serve r 2 Press F2 w hen the Gateway logo screen appears during startup. The BIOS Setup utility opens. 3 Select menus an d su bmenus to display setting in fo rma tion. Caution Setting th e wrong va lues in the Adv anced Men u may cause the server to malfunc tion.
151 www .gate wa y .com CPU1 (CPUID , Cach e L1, Cache L2, Cache L3 ) CPU2 (CPUID , Cach e L1, Cache L2, Cache L3 ) Proc essor Re test Enable d Disabled Max CPUID V alue Limit Enab le d Disabled Hyper.
152 ww w .g at eway .c om Seconda r y IDE Master N/A (auto -detected) Select s IDE Device Config uration sub-men u. Seco ndar y IDE S lav e N/A ( auto-d etecte d) Select s IDE Device Config uration sub-men u. Thir d IDE M aster N/A (auto-d etecte d) Select s IDE Device Config uration sub-men u.
153 www .gate wa y .com Serial P ort A Address Disabl ed 3F8/IRQ4 2F8/IRQ3 3E8/IRQ 4 2E8/IRQ 3 Serial P ort B Address Disabl ed 3F8/IRQ4 2F8/IRQ3 3E8/IRQ 4 2E8/IRQ 3 USB Config uration USB De vices En.
154 ww w .g at eway .c om Dual Moni tor Video Enab led Disabled Onboard NIC 1 (Left) Disabl ed Enabled Onboard NIC 1 ROM Disab led Enabled Onboard NIC 2 (Right) Disabled Enabled Onboard NIC 2 ROM Disa.
155 www .gate wa y .com Slot 6 Opt ion ROM (Onl y visib le when suppo r ted by r is er ) Disabled Enabled Memor y Config uration DIMM 1A (Information ) Installe d Not Installed Disabled Spare DIMM 1B .
156 ww w .g at eway .c om Memor y Rem ap F ea ture Enabled Disabled Sparing (Disab led pro vides the m ost memor y sp ace. Spar ing rese rves memo ry to r eplace f ailures.
157 www .gate wa y .com nth Boot Device V aries (Specifies boot seq uence from th e avai la ble devices. A device enclos ed in parent hesis has been dis abled.) Hard Disk Dr iv e 1st D rive V ar ies ( Specifi es boot seq uence from th e avai la ble devices.
158 ww w .g at eway .c om User Pass word is (Install ed/Not installe d) Set Admin P a s sword (Set or clear Adm in pass word) Set User P assw ord (Set or clear Use r pass word) User Acce ss Le vel No .
159 www .gate wa y .com Ser ver System Manage ment Server Board P art Number V aries Server Boa rd Serial Numb er V aries NIC 1 MAC Address V aries NIC 2 MAC Address V aries Syst em P ar t N umber V a.
160 ww w .g at eway .c om Baud Ra te 9600 19.2K 38.4K 57.6K 115.2K Flow C ontrol No Fl ow Contr ol CTS/RTS XON/XOFF CTS/R TS + CD Te r m i n a l Ty p e P C - A N S I VT100+ VT -UTF8 ACP I R ed ir ec t.
161 www .gate wa y .com Server (Cont ’d) Assert NM I or SERR Disab led Enabled Assert NM I or PERR Disab led Enabled Resu me on AC P ower Lo ss Stays O f f Po w e r O n Last State (Only displa yed if Intel Manage ment Module is pres ent. Def ault if presen t.
162 ww w .g at eway .c om * See the following Caution before changing the Onboard SCS I . The following 2nd level submenus are accessed from th e submenu indic a ted in the first column .
163 www .gate wa y .com BIOS submenu BIOS 2n d level submenu Setting Value IDE Configura tion (Cont’d) IDE Device Con figurat ion Device Device inform ation V endor De vice ve ndor Size Device size .
164 ww w .g at eway .c om DMA Mode Au to SWDMA 0-2 MWDM A 0-2 UWDMA 0-5 S.M. A.R. T . Aut o Disabled Enabl ed 32Bit Data T ransf er Disabled Enabl ed BIOS submenu BIOS 2n d level submenu Setting Value.
165 www .gate wa y .com USB Configura tion (cont’d) Emulati on T ype Aut o Flopp y Fo rce d F DD Hard Disk CDROM BIOS submenu BIOS 2n d level submenu Setting Value 8510522.
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Append ix C 167 Safe t y , Regu lator y , and L egal Info rmation ■ Safety information ■ Legal and Regulatory Information 8510522.book Page 167 Wednesday, March 16, 2005 11:19 AM.
168 ww w .g at eway .c om Impor tant saf ety informa tion Y our Gateway system is designed and tested to meet the latest standards for saf ety of information tech nology equipment. However , to ensure safe use of this product, it is i mport ant th at the safety inst ructio ns ma rked on the product and in the documentat ion are followed.
169 www .gate wa y .com Replacemen t part s an d accessories Use only replacement parts and accessories recommended by Gateway . Wa rn i ng T o reduce the risk of fir e, use only No . 26 AW G or larger teleco mmunica tions line co rd. Important Do no t use Gatew a y products in areas classifi ed as hazardo us locations .
170 ww w .g at eway .c om Regulat or y c omplianc e stat ements United Sta tes of America F ederal C ommunications C ommission (FC C) Unint entional emitter per FCC Part 15 FC C Part 15 Class A Stat e.
171 www .gate wa y .com The United States T elephone Consumer Protection Act of 199 1 makes it unlawful for any person to u s e a computer or other elect ronic device to send any message via a telepho.
172 ww w .g at eway .c om Users should make sure, for their own protection, that the electrical gr o un d connect ions of the power utili ty , telephone lines , an d internal metallic water p ip e s ystem, if present, are connected together . This precaution may be p artic ularly impor tant i n ru ral are as.
173 www .gate wa y .com Laser safety sta tement All Gateway system s equipped with CD an d DVD drives comply wi t h the appropriate safety standards, including IEC 825 . The laser devices in these components are classi fied as “Class 1 Laser Prod ucts” under a US Depar tment of Health and Human Services (DHHS) Radiation Performance Standard.
174 ww w .g at eway .c om Noti c es Copy r ight © 200 5 Gate way , I nc. All Rights Reserved 7565 Irvine Center Dr iv e Irv ine , CA 92618-2930 USA All Ri ghts Reserv ed This publication is pr ot ec t ed by copyright and all rights are re ser v ed.
175 www .gate wa y .com Inde x Numerics 5.25-in c h d rive installing 58 location 2 A accessories safety precautions 169 ACPI runtime checkpoints 13 4 add-in ca rd see card adding see installing addit.
176 ww w .g at eway .c om configuration jumper 6 config uring onboard RAID 62 RJ-45 serial p o rt 23 connecti ons diskette drive 6 front panel 6 IDE 6 keyboard 4 LAN 4 monitor 4 mouse 4 network 4 powe.
177 www .gate wa y .com location 6 removing 76 replacing 76 filling empty driv e bay s 62 find ing s peci ficat ions 142 , 148 front pane l connector 6 G Gateway Custom er Care 11 8 Learning Libraries.
178 ww w .g at eway .c om troubleshooting 137 L LAN jack 4 LCD control panel module 30 screen 3 LED indicators 21 information 126 LEDs 2 , 21 diagnostic 12 7 system board 126 line conditioners 11 loca.
179 www .gate wa y .com cord conn ector 4 , 6 indicator 2 , 21 LED 2 , 21 line conditioners 11 main connec tor 6 protecting from surges 11 reset button 2 source problems 11 static electricity 41 surge.
180 ww w .g at eway .c om server back 4 identifying 34 interior 5 mounting 12 removing fro m cabinet 19 starting 20 turning off 22 turning on 20 Server m enu BIOS Set up utility 108 setting up hardwar.
181 www .gate wa y .com tele phone s upport 118 video 13 7 turning off server 22 turning on server 20 U uninterr uptible power supp ly (UPS) 11 updating the BIOS 109 UPS 11 USB ports 4 internal connector 6 location 2 , 4 user password 29 utilities BIOS Se tup 107 V VGA port 4 W Web site Gateway 8 8510522.
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A MAN 9415 USR GDE R0 03/05.
An important point after buying a device Gateway 9415 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Gateway 9415 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Gateway 9415 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Gateway 9415 you will learn all the available features of the product, as well as information on its operation. The information that you get Gateway 9415 will certainly help you make a decision on the purchase.
If you already are a holder of Gateway 9415, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Gateway 9415.
However, one of the most important roles played by the user manual is to help in solving problems with Gateway 9415. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Gateway 9415 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
