Instruction/ maintenance manual of the product F9600 F9600c Fujitsu
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SINGLE LINE TELEPHONE USER GUIDE F 9 600 F 9 600 c Menu.
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SINGLE LINE TELEPHONE USER GUIDE SECTION 1 19-046-015 Issue 1, January 2001 Copyright © 2001 Fujitsu Busine ss Communication Systems All rights reserved.
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i T ABLE OF CONTENTS Tit le P a ge INTRODUCTION . ................ ............. ............. ................ ............. ........... 1 GENERAL INFORMATION .............. ................ ............. ................ ........ 3 FEATURE USAGE ...
ii T ABLE OF CONTENTS (Cont’d) Tit le P a ge Call Forward - Follow Me . ................ ................ ................ ................ ... 19 Call Forward - No Answer ..... ................ ................ ................ ............. 21 Call Forward Password .
iii T ABLE OF CONTENTS (Cont’d) Tit le P a ge Speed Calling ........... ............. ................ ............. ................ ............. ... 71 Three-Way Conference - Extension ...... ............. ................ ............. ... 73 Three-Way Conference - Outside Pa rty .
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INTRODUCTION 1 INTRODUCTION The F9600 / F9600 c Single Line Telephone User Guide provides instructions for opera ting your single line telephone. Please take the time to look through this guide in order to be come familiar with the c ontents and organiz ation.
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GENERAL INFORMATION 3 GENERAL INFORMA TION FEATURE USAGE A Flash is required in order to use many of the F9600/F9600 c features. Firmly press an d release the hookswitch to Flash .
4 Busy Tone There are two types of busy tones in the F9600/ F9600 c system: •A standard busy tone (a repetitive .5 second tone followed by a .5 se cond paus e) means that the dialed number is busy. •A distinctive busy tone (a repetitive .2 second tone followed by a .
5 Call Warning Tone Call warning tone is two brief bursts of tone indicating that the most expensive route has been chosen for your outgoin g call. Do Not Disturb Tone Do not disturb tone is a continuous be ep to indicate that the called party has registered Do Not Disturb at their extension.
6 CLASS OF SERVICE (COS) There are refere nces to your extension's Class of Service (COS) throughout this guide. Class of service allows or denies you access to various features within the F9600 /F9600 c system.
FEATURE OPERATION 7 F E AT U R E O P E R AT I O N ACCOUNT CODE The Account Code feature lets you bill incoming and outgoing calls to a specific account. Multiple account co des can be entered for a call th at is tied to multiple accounts. To register an Account Co de call: Action Results 1.
8 ACCOUNT CODE - FORCED Your class of service (COS) may req u ire you to dial an account code to place outgoing calls. An outside line co de is required before you begin dialing your outside num ber. To register the Account Code-Forced feature: Action Results 1.
9 ANNOYANCE CALL ALARM The Annoyance Call Alarm featur e lets you n otify the Syst em Administrator when a troublesome call occurs. A c all report pr ints with the following information: • Date. •T i m e . • Your extension number. • Caller's extension or incoming teleph one line identification number.
10 ANNOYANCE CALL HOLD The Annoyance Call Hold feature lets you put an ann oying caller on hold. This type of hold disables th e calling extension by holding the call in the system for as long as you remain on the line. To place a call in Annoyance Call Hold: Action Results 1.
11 ATTENDANT RECALL The Attendant Recall feature lets you tra nsfer a call back to the attendant. This is useful when a call has bee n misdirected an d needs attendant assistance in order to be rerouted. To transfer a call bac k to the attendant: Action Results 1.
12 AUTHORIZATION CODE The Authorization Code feature lets you over ride possible calling restrictions at an ext ension and apply the callin g privileges defined by your personal author ization code. The fe ature applies to only one call at a time. T he proced ure must b e repeate d for each successive call.
13 AUTOMATIC ALTERNATE ROUTING (AAR) The AAR feat ure provide s automatic selection of the least expensive outgoing line availab le. The selection is ba sed on the outside number dialed. AAR provides alternate routin g of private networ k (on-net) ca lls over a preprogra mmed route pattern.
14 AUTOMATIC ROUTE SELECTION (ARS) The ARS feat ure is used to place an outgoing call over th e least expensive route available using the ou tside lines. To place an ARS c all: Action Results 1. Lift handset. You hear internal dial tone . 2. Dial the ARS code _____ .
15 AUTOMATIC ROUTE SELECTION - MANUAL ADVANCE The ARS Manual Advance fea ture le ts you use another ou tside line without redialing the entire num ber. Th is feature is useful if you connect to a bad o utside line or receive a recorded annou ncement that the call cannot be completed.
16 BAD LINE REPORTING The Bad Line Reporting featur e lets you report a bad line to system maintenance. System maintenance prin ts a bad line report that includes the following fault logging information: • Date. •T i m e . • Caller's extension or incoming line ide ntification number.
17 CALL FORWARD - ALL CALLS The Call Forward - All Calls feature le ts you forward all calls to another extension, an outside destination, or to the atten dant console. To forward all incoming calls to anot her extension: Action Results 1. Lift ha ndset.
18 CALL FORWARD - BUSY/NO ANSWER The Call Forward - Busy/No Answer feature lets you au tomatically forward your calls to anoth er extension or outside destination when your line is busy or you do not answer your pho ne within a preprogramm ed time. To forward all calls to another extension if your line is busy: Action Results 1.
19 CALL FORWARD - FOLLOW ME The Call Forward - Follow Me feature lets you register the Call Forward - All Calls feature to your extension from an other telephone so that you can receive yo ur calls at th is extension. Each time th is feature is registered, the previo us call forwar d registration is automatica lly canceled.
20 Call Forward - Fo llow Me (Cont'd) Action Results 1. Lift ha ndset at you r extens ion. You hear d ial tone. 2. Dial the call forw ard - all calls You hear ser vice tone.
21 CALL FORWARD - NO ANSWER The Call Forward - No Answe r feature lets you forward all calls to another extension or outside destin ation if you do not answer your telephone within a cer tain time. To forward all calls to another extension if you do not answer within a certain time period: Action Results 1.
22 CALL FORWARD PASSWORD This service protects the user from havin g the Call Forward feature misused. A password must be defi ned by a technician via an M&A command before this procedure is used. To forward incoming calls to another ex tension using Call Forward All Calls, Busy/No Answer, or No Answer : Action Results 1.
23 CALL FORWARD PASSWORD - FOLLOW ME Using a pass word with the Call Forwar d - Follow Me feature prevents this feature from being misused. A password must be defined by a technician via an M&A command before this procedure is used. To register Call Forward - Follow me from anothe r extension: Action Results 1.
24 Call Forward Password - Follow Me (Cont'd) Action Results 3. Enter your extension You hear service tone. password. If the password is not authorized, you hear reorder tone. 4. Hang up. To cancel Call Forward - Follow Me at your extension: Action Results 1.
25 CALL HOLD The Call Hold feature is used to put a telepho ne call on hold. The extension is then free to handle other calls. The call on hold can be picked up fr om anothe r extensio n. When a call is on hol d for longe r than the predefined peri od, it calls back to the extension where the call was placed on hold.
26 CALL PARK/RETRIEVAL The Call Park/Retrieval feature lets you place a call in a specific parking position so that additional calls can be made or received at your extension. You can park as many calls as you want, but only one call may be parked per positio n number.
27 Call Park/Retrieval (Cont'd) NOTES 1. You can park the call for a prede termined time (normally three minutes) before your extension is called back.
28 CALL PICK-UP The Call Pick-U p feature lets you an swer a call that is ringing at another station with in your preprogrammed pick-up group. To answer a call in your pick-up group: Action Results 1. Lift ha ndset. You hear d ial tone. 2. Dial the call pick-up You are connec ted with the code _____ .
29 CALL PICK-UP DIRECTED The Call Pick-Up - Directed feature lets you answer a call for any ringing extension. To answer any ringing extension: Action Results 1. Lift ha ndset. You hear d ial tone. 2. Dial the call pick-up directed code _____ . 3. Dial the ringing extension's You are connected with the number.
30 CALL PICK-UP - MU LTI-GROUP The Call Pick-U p - Multi-Gr oup featur e gives your designat ed multi- group extension the ability to an swer a call in your subgroup. Action Results 1. Lift ha ndset. You hear d ial tone. 2. Dial the call pick-up multi-group code __ ___ .
31 CALL TRANSFER (To A nother Extension) The Call Transfer ( to another exten sion) feature lets you pass a call to another extension. To transfer a call to another extension: Action Results 1. Ask the connec ted party to wait. 2. Press Flash . Y ou hear recall d ial tone.
32 CALL TRANSFER (To An Outside Party) The Call Transfer (to an outside party) featur e lets you pass a ca ll from your extension to an outside part y. Your system must be programmed to allow this feature. To transfer a call to an outside party: Action Results 1.
33 CALL WAITING - ANSWER /ALTERNATE/TRANSFE R The Call Waiting feature lets you know that a call is waiting while you are on a c all. You hear a one burs t (call waiting) tone to in dicate that a third party (the call waiting) has camped-on to your line.
34 Call Waiting - Answer/Alt ernate/Transfer (Cont'd) To alternate betwe en the original and the waiting call: Action Results 1. Ask the connec ted party to wait . 2. Press Flash . The co nnected party is automatically placed on hold. You are conne cted to the original or the waiting call.
35 Call Waiting - Answer/Alt ernate/Transfer (Cont'd) Action Results Dial the code _____ for an You hear ringba ck. outside line and the ou tside number. 4. Announce the call when the destination an swers. 5. Press Flash . The call transfer s and you are automatically reconnected with the party on hold.
36 CAMP-ON The Camp-On feature lets the F9600/F96 00 c system perform an automatic callback to your extension when the busy extension or outside line is available. The system sends a call waiting tone to the busy extension if you wait on the line. You can continue to use your extension for additional calls while you are in the camp -on mode.
37 Camp-On (Cont'd) To cancel a registered camp -on: Action Results 1. Lift handset. You hear dial ton e. 2. Dial the camp -on You hear service tone. cancellation code ___ __ . 3. Hang up. NOTES 1. When you are camped-on to an extension, your extension receives the camp-on callback ring once the called extension is available.
38 CODE CALL The Code Call feature lets you notify a party of a call using a bell or chime. The signal repeats as long as you remain on the line or until the paged pers on answers. This fe ature also lets the pa ged person answer the code call fro m any exte nsion.
39 DATA SECURE - SELECTIVE The Data Secure - Selective feature pr events interruptions by call processing tones, busy override s, and break-ins duri ng a telephone connection. This feature can be u sed during a conversation but has more us e in the data tr ansmission mo de where it is used to prevent the corruption of transmitted da ta.
40 DAY/NIGHT CHANGE The Day/Night Change feature is use d to change the Day/Night mode access from an extension. Thi s featur e can be used only when there is no Attendant Console in the system tenant. To change the mode to Night mode: Action Results 1.
41 DICTATION MACHINE ACCESS The Dictation Machine Access feat ure lets you access dictation equipment. Your di alpad is used to: • Activate reco rding. • Playbac k. • Rewind. • Use other dictation machine features after you co nnect with the machine.
42 DO NOT DISTURB (DND) The Do Not Disturb (DND) fe ature denies a ca ller access to your extension. A caller from an extension hears DND tone . Outside callers will hear reorder (fast busy) tone. To register Do No Disturb to your exte nsion: Action Results 1.
43 DO NOT DISTURB (DND) - ADVISORY MESSAGE The Do Not Disturb - Adviso ry Message feature registers an ad visory message to a caller's display te lephone. The default messag e is 00 DO NOT DISTURB if no other message selectio n is made. Callers without a display telephon e hear DND tone only.
44 Do Not Disturb (DND) - Advisory Message (Cont'd) To change an advisory message : Action Results 1. Lift handset. You hear dial tone. 2. Dial the DND registration You hear recall di al tone. code _____ . 3. Dial the new advisor y You hear service dial to ne.
45 DO NOT DISTUR B (DND) - FROM ANOTHER EXTENSION The Do Not Dist urb from Ano ther Extensio n feature re gisters DND to a specific extension number from another exte nsion. To register Do Not Distur b from another extension: Action Results 1. Lift ha ndset.
46 DO NOT DISTURB (DND) OVERRIDE The Do Not Disturb Over ride feature allo ws you to ring through to an extension which has registered DND. You he ar reorder tone if this feature is not available to your extension's class of service. To register a DND Override : Action Results 1.
47 DO NOT DISTURB (DND) SELECTIVE EXEMPTION The Do Not Disturb - Selective Ex emption feature lets you exempt selected extensions from your extension's re gistered DND. These extensions can call you if you register Do Not Disturb. You can register as many as ten exempted stations, even before r egistering the Do Not Disturb feature.
48 EIGHT-WAY CONFERENCE The Eight-Way Conference feature lets up to eight persons speak together in a conference call. The people can b e extension and outside callers. If several of the part ies are outside calls, it may be harder to hear the outside parties.
49 Eight-Way Conference (Cont'd) To transfer the conf erence control privilege to another ext ension: Action Results 1. Ask the connec ted parties to wait. 2. Press Flash . You hear recall d ial tone. 3. Dial the ex tension n umber You hear ringback .
50 EMERGENCY CALL TO ATTENDANT The Emergency Call to Attend ant featur e allows the u ser to mak e an emergency call, which is treated with a higher priority than most other types of calls. To place an emergency call to the attendant: Action Results 1.
51 PLACING A CALL The Placing a Call featur e lets you call an attend ant console, an ins ide extension, or an outside number. To place a call to an atte ndant console: Action Results 1. Lift handset. You hear dial tone. 2. Press 0 . OR Dial the specific attendant access code and attendant number .
52 EXECUTIVE BUSY OVERRIDE The Executive Busy Override featur e lets a pre programmed extension interrupt a busy line in order to speak to both parties. Action Results 1. Listen for distinctive busy tone and remain on the line. 2. Press Flash . You hear recall d ial tone.
53 EXECUTIVE CAMP-ON The Executiv e Camp-On feature giv es you inc reased tran sfer capability. If you try to t ransfer a call to a busy extension, y ou can camp the call onto the busy extension an d hang up. When the extension is available, th e camped-o n call automa tically rings th e extension .
54 GROUP PAGING THROUGH DT SPEAKERS The Group Paging Throu gh DT Speakers feature enable s a single line telephone user to page anothe r user within a paging group throug h the speaker on a DT. To page a p arty: FEATURE CODE Action Results 1. Lift the handset.
55 HOOKFLASH SIGNAL TO TRUNK The Hookflash Signal to Trunk feature allows the user to send a hookflash signal to an outside CO line dur ing a conversation. To register a hookflash sign al: Action Results 1. Ask the caller to wait. 2. Press Flash . Y ou hear recall d ial tone.
56 ISDN CALLING NUMBER PRIVACY The ISDN Calling Number Pr ivacy feature allows yo u to select whether sending your DID number (CLID) to the destina tion user via PRI CO is allowed or restricted. To allow your DID number to be sent to the destina tion: Action Results 1.
57 ISDN Calling Number Privacy (Cont’d) To restrict your DID number fro m being sent to the destination : Action Results 1. Lift the handset. You hear dial tone. 2. Dial the calling number You hear dial tone. restriction code _____ ___. 3. Dial the code ________ for a PRI You hear dial tone.
58 LAST NUMBER REDIAL The Last Number Redi al feature le ts your extension automatically redial the last number you called. Fo r example, if you get a busy tone or no answ er when y ou place a call (extens ion or outs ide line), th is feature allows yo u to keep trying the call until you ge t an answer.
59 MEET-ME CONFERENCE The Meet-Me Conference feature le ts you schedule in advance up to eight extensions for a dial-up confer ence call. The parties must be notified of the intended date, time, and specific conference code. To establish the conferenc e call at the agreed date and time: Action Results 1.
60 MESSAGE WAITING (MW) - OVERV IEW Your extension is capable of sendin g and r eceiving messages. Fifteen messages can be left at one time. After yo ur extension reaches the message limit, the next message will be saved and the oldest message will be deleted.
61 MESSAGE WAITING - TIME STAMPED CALLBACK (TSCB) The Time Stamped Ca llback Message Waiting feature re gisters the time, date, and extension num ber of the caller. It is called Blind Callback on a single line telephone (SLT) b ecause the time, date, and extension number cannot display.
62 Message Waiting - Time Stamped Callback (TSCB) (Cont'd) To cancel a registered TSCB waiting mes sage: Action Results 1. Lift handset. You hear dial ton e. 2. Dial the mess age waiting You hear service tone. cancellation cod e _____ . 3. Dial the registered extension You hear service tone .
63 MESSAGE WAITING - CANNED/ SEMI-FREE TEXT The Message Waiting - Canned/Se mi- Free Text feat ure is used to send this type of message to a display telephone. These types of messages cannot be received on your SLT. Canned messages are preprogrammed by the system.
64 Message Waiting - Canned/ Semi-Free Text (Cont'd) To cancel a registered Canned/Semi-Fre e Text Message Waiting: Action Results 1. Lift handset. You hear dial ton e. 2. Dial the mess age waiting You hear service tone. cancellation code _____ and the registered extension number.
65 PAGING The Paging feature lets you pa ge a party within the paging system range and wait on the line for th e person to answer the page (meet- me paging). Your class of service dete rmines you r extension's pa ging zone capabilities. You can have the following: • All system zones.
66 Paging (Cont'd) To page using an individual zone: Action Results 1. Lift handset. You hear dial ton e. 2. Dial the paging - individual You hear service tone. zone code _____ and a zone numb er. 3. Announce your message af ter service tone ends.
67 Paging (Cont'd) To answer a page: Action Results 1. Lift handset at any You hear dial tone. extension . 2. Dial the paging answer You are connected to the code _____ and the zone paging party.
68 REMOTE SYSTEM ACCESS (RSA) The Remote System Access feature provides direct access to certain F9600/F9600 c features fr om a remote location. This lets you make a call from outside of the system using c ost-saving, long distance calling and other conveniences provid ed by the F9600/F9600 c .
69 SILENT MONITOR The Silent Monitor feature allows you to monitor other extensions during conversations. This feature, however, is restri cted to all users except thos e stations that are per mitted by Cla ss of Servic e. To monitor other calls: Action Results 1.
70 SILENT MONITOR BY ACD GROUP The Silent Monitor by ACD Group f eature allows you to monitor other agents in an ACD group during conversations. To monitor other calls in an ACD group: Action Results 1. Lift handset. You hear dial ton e. 2. Dial the sile nt monitor by You hear dial tone.
71 SPEED CALLING The Speed Calling fe ature lets you call a pe rson without entering the whole number. There ar e three types: • System: Preprogrammed into the system's data base; cannot be registered from an individual exten sion. • Group: Registered by membe rs of a preprogrammed speed calling group.
72 Speed Calling (Cont'd) To register or change a group-level (#A or #B) number for Speed Calling: Action Results 1. Lift handset. You hear dial ton e. 2. Dial the group level (#A or #B) speed calling registration code _____ and an entry code ( 00-99 ).
73 THREE-WAY CONFERENCE - EXTENSION The Three-Way Conference - Extension feature lets you add a third extension to an existing two-way conversation. To add another exten sion for a Three-Way Conferenc e call: Action Results 1. Ask the connec ted party to wait.
74 THREE-WAY CONFERENCE - OUTSIDE PARTY The Three-Way Conference - Outside Party feature is used to add an outside party to an existi ng two-w ay conversation. To add an outside party fo r a Three-Way Conference ca ll: Action Results 1. Ask the connec ted party to wait.
75 UNIVERSAL NIGHT ANSWER The Universal Night Answer feature is u sed to answer calls when the system is without an attenda nt and is in the night mode. A night bell or some other type of audible device sounds when a call comes in on an outside line. To answer a call when the night answer alarm so unds: Action Results 1.
76 UNIVERSAL REGISTRATION/CANCELLATION The Universal Registration/Cancellatio n feature lets an extension register and cancel ce rtain features for other extensions. The following chart lists the affected features an d their service identific ation codes : To assign Universa l Registration to a specific ex tension: Action Results 1.
77 Universal Registration/ Cancellation (Cont’d) NOTE 5. Dial the ex tension n umber of the location where calls will be forwarded. OR Dial the exte nsion numb er of You hear service tone. the party le aving the m essage. To cancel Universal Registration from a specific ex tension: Action Results 1.
78 Universal Registration/Cancellation (Cont’d) Action Results Dial the exte nsion numb er You hear service tone. where you left a mes sage followed the extension number of the party that left the messag e.
79 VOICE MESSAGE The Voice Message feature integra tes with voice mail systems. This feature let s you leave o r listen to a recorded voice message. Your extension's message waiting lamp (if available) or the audible message waiting tone indicates that your extension has a voice message registered .
80 WHISPER CALL ANNOUNCE The Whisper Call Anno unce feature allows an agent to hear the announcement when an ACD call is terminated to the agent. To receive a Whisper Call An nouncement: Action Results 1. Lift the handset to answer You hear the announceme nt.
81 T able 1. Feature Codes LEGEND : DN: Directory Number IDC: ID Code EC: Entry Co de PN: Position Number EXT: Extension Number ZN: Zone Number FEATURE FEATURE CODE Record your system's customized feature codes in the spaces provided on this table.
82 T able 1. Feature Codes (Cont'd) LEGEND : DN: Directory Number IDC: ID Code EC: Entry Co de PN: Position Number EXT: Extension Number SGN: Subgroup Numbe r ZN: Zone Number FEATURE FEATURE CODE.
83 T able 1. Feature Codes (Cont'd) LEGEND : DN: Directory Number IDC: ID Code EC: Entry Co de PN: Position Number EXT: Extension Number ZN: Zone Number FEATURE FEATURE CODE Message Waiting (canc.
84 T able 2. Ringing Patterns NOTE: Intercom Call ringing p atterns ar e determin ed by softwa re command. ON/OFF INTERVAL DATA CALL CAMP ON CALLBACK AND FORW ARDED CALL INCOMING CALL STATION TO STATI.
85 CUST OMIZED LISTINGS Paging Zon e List Code Call Zone List ZONE PAGING AREA ZONE CODE CALL AREA.
86 CUST OMIZED LISTINGS (Cont’d) Code Call Paging Zones Group Paging List ZONE PERSON PAGED GROUP PAGING AREA.
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SECTION 1 19-046-015 January 2001 P/N D1 19-046-015 Printed in U.S.A..
An important point after buying a device Fujitsu F9600 F9600c (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Fujitsu F9600 F9600c yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Fujitsu F9600 F9600c - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Fujitsu F9600 F9600c you will learn all the available features of the product, as well as information on its operation. The information that you get Fujitsu F9600 F9600c will certainly help you make a decision on the purchase.
If you already are a holder of Fujitsu F9600 F9600c, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Fujitsu F9600 F9600c.
However, one of the most important roles played by the user manual is to help in solving problems with Fujitsu F9600 F9600c. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Fujitsu F9600 F9600c along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
