Instruction/ maintenance manual of the product EV2416W Eizo
Go to page of 85
Impor tant Please read PRECA UTIONS, thi s User ’ s Ma nual, and t he Setup Gui de ( sep arate volume) carefully to f amilia riz e yourself wi th safe a nd ef fec tive usag e. • Please refe r to the Se tup Guid e for basic info rma tion ra nging from connec tio n of the moni tor to a PC to using t he monit or .
2 Location of Caution Statem ent EV23 1 6W / EV23 36W (Ex.FlexSt and 2 ) EV24 1 6W / EV243 6W ( Ex.FlexSta nd 2 ) Th is pr oduct ha s be en adjust ed sp eci cally for use i n the r egion to wh ich i t wa s or igin ally sh ipped . If ope rat ed outside th is reg ion, the pr oduct m ay not per form a s st ated i n t he spe cicat ions.
3 Noticeforthismonitor No t ice for th is monit or Th is pr oduct is s uite d to gener al pu r p oses l ike cr eati ng doc ume nts, v iewi ng multi med ia conte nt. Th is pr oduct ha s be en adjust ed sp eci cally for use i n the r egion to wh ich i t wa s or igin ally sh ipped .
4 Noticeforthismonitor C leaning At te nt io n • Che mica ls such a s alcohol a nd ant ise pt ic solution m ay caus e gloss va r iat ion, t a r n ishi ng, a nd fa di ng of the c abine t or pa nel, and a lso qu al it y det er iora tion of the i ma ge.
5 CONTENTS C ON TEN TS Cover ...................................................................... 1 Not ice f or thi s moni tor ......................................... 3 Cle anin g ..................................................................
6 CONTENTS ● T oswitc hamo nginputsi gnals ....................... 5 1 ● T osetinp utsigna lselec ti on ...........................52 6 - 5. Ma kin g Use of US B (Unive rs al Se ri al Bus) ....................
7 Chapter1Introduction C hapter 1 Intro duct ion Th an k you ver y much for choosing an EI ZO color LCD mon itor . 1 - 1 . F eatures • 23 .0″ wide for mat LCD ( EV23 1 6W / EV23 36W ) • 24.
8 Chapter1Introduction *2 Referen ce value s: EV23 1 6W Ma xi mu m power con su mpt ion: 4 3 W ( Br ight ne ss Ma x., when a USB dev ice is co n nect ed , sp ea ker work ing, a t defau lt set ti.
9 Chapter1Introduction 1 -2. C ontrols and F u nc tions ● F ront 6 7 8 9 5 2 1 3 4 6 7 8 9 5 2 1 3 4 6 7 8 9 5 2 1 3 4 Set ti ngmen u *1 Set tingm enu *1 FlexS tan d2 T r iS tan d2 1.
10 Chapter1Introduction ● Rear 13 16 15 14 13 16 15 14 21 20 19 18 17 20 19 18 17 101 1 12 21 101 1 12 FlexS tan d2 *3 T r iS tan d2 10. Ma in pow er swi tc h T ur nsthem ainpowero norof f. 1 1. P ow er co nne ct or Con nect sthep owerco rd.
1 1 Chapter1Introduction 1 - 3. EIZ O L CD Util it y Disk A n “EI ZO LCD Util ity D isk” ( CD -RO M ) is supplied w ith t his pro duct. T he fo llowi ng table shows the disk conte nts and t he ov e r view of the soft wa re prog ra ms.
12 Chapter1Introduction 1 - 4. Basic Operations and F unctions ● Basic operation of the Set ting menu 1 . Display ing the S etting menu 1 . Press . The Se t ti ng menu app ea rs. 2. Adjusting / Setting 1 . Choose a menu to a djust / set w ith , , and t hen pr ess .
13 Chapter1Introduction ● F unctions The following t able sho ws t he Set ti ng menu a nd set ti ng item s of each menu. Mai n menu Set t ing Refe renc e Col or *1 Bri ghtne ss “ 2-3.
14 Chapter2 AdjustingScreens C hapter 2 A djus t in g Screens 2 - 1 . Compatible R esolutions The mon itor su ppor t s the follo w i ng resolutions. ● EV23 1 6W Analog Input (D- Sub ) Resolu ti on App lic abl e Sign als V er ti cal Sc an F re que ncy Dot Clo ck 6 40×48 0 VGA 60Hz 1 4 8.
15 Chapter2 AdjustingScreens ● EV2336W Analog Input (D- Sub ) Resolu ti on App lic abl e Sign als V er ti cal Sc an F re que ncy Dot Clo ck 6 40×48 0 VGA ,VESA ~ 75Hz 1 4 8.
16 Chapter2 AdjustingScreens ● EV24 1 6W Analog Input (D- Sub ) Resolu ti on App lic abl e Sign als V er ti cal Sc an F re que ncy Dot Clo ck 6 40×48 0 VGA 60Hz 1 9 3.
17 Chapter2 AdjustingScreens ● EV24 36W Analog Input (D- Sub ) Resolu ti on App lic abl e Sign als V er ti cal Sc an F re que ncy Dot Clo ck 6 40×48 0 VGA ,VESA ~ 75Hz 1 9 3.
18 Chapter2 AdjustingScreens 2 -2. Setting the Reso lution W hen you con nect t he mon itor to the P C and nd th at the re solution is impro per, or when yo u wa nt to cha nge the resolution, follow the proce du re belo w . ● Windows 8 / Windo ws 7 1 .
19 Chapter2 AdjustingScreens 2 - 3. Adj usting Color ● T o select t he display mode ( FineC ontr ast Mode ) Th is f u nct ion allows easy s election of a desire d mode ac cordi ng to mon itor applicat ion. Disp lay Mo des Mod e Purp ose User1 S elec tthi stodenead esire dsetofpara meterset ting s.
20 Chapter2 AdjustingScreens ● T o p er for m advanced adjustments The “C ol or ” menu of the Set t ing me nu allows y ou to se t and save the i ndep endent color adjust me nt f or e ach mode. At te nt io n • It ta kes ab out 30 mi nut es for the p er for ma nce of elect r ica l pa r ts t o st abil iz e.
21 Chapter2 AdjustingScreens ● T o adjust contra st The b r ight ness of the scr een is a djust ed by var y i ng the v ideo sign al leve l. Adjus tab le ra nge 0 to 1 0 0 Proce dure 1 . Choose “Color” in t he Set t ing me nu, a nd press .
22 Chapter2 AdjustingScreens ● T o adjust gamma Ga m ma ca n be adjust ed. T he br ig htne ss of the monitor va r ies de pend ing on t he i nput si g n al, how ever, the var iat ion rate is not pr opor t ional to t he i nput si g n al.
23 Chapter2 AdjustingScreens ● T o adjust hue Th is f u nct ion allows yo u t o adjust hue. Adjus tab le ra nge - 50 to 50 Proce dure 1 . Choose “Color” in t he Set t ing me nu, a nd press . 2. Choo se “ A dva nced Set t i ngs” in t he “Color” menu, a nd pre ss .
24 Chapter2 AdjustingScreens ● T o adjust gain The b r ight ness of each color component re d, g re en , and blue is called “G ai n” . Y ou c an cha nge the hue of “wh ite” by adjust i ng gai n. Adjus tab le ra nge 0 to 1 0 0 Proce dure 1 .
25 Chapter2 AdjustingScreens 2 - 4. Screen Adj ust ment ● Digit al Signal Input W hen d igita l signal s are i nput, i mage s are d isplayed cor re ctly bas ed on the p reset d at a of the monitor, but if char ac ter s and / or l ine s appe ar blu r red , go to “ T o modif y blu r re d char act er s / li nes” ( page 28 ) .
26 Chapter2 AdjustingScreens 2. Prepare to use analog s creen adjust ment patt erns. Loa d the “ EIZO L CD Util ity D isk” t o your PC, a nd then o pen t he “Sc reen a djust ment pat t er n les” .
27 Chapter2 AdjustingScreens ● T o remove ickering or b lurr ing Proce dure 1 . Choose “ Ana log A djust me nt” i n t he “Scr een” menu , and pre ss . 2. Choo se “Phas e” in t he “ An alog A djust me nt” me nu, a nd pres s .
28 Chapter2 AdjustingScreens 5. Adjusting color gradation. ● T o adju st color gr adat ion auto matic ally E ver y c ol or g r ad ation (0 to 25 5) ca n be d isplay e d by adjust ing t he signa l out put lev el.
29 Chapter2 AdjustingScreens 2 - 5. Screen Size C hanging ● Screen Size Changing The i ma ge with t he resolution othe r th an t he recom me nded re solution is displayed in f u ll sc ree n automat ically . Y o u ca n cha nge the sc reen si ze by usi ng the “ Scre en Size” f u nct ion.
30 Chapter2 AdjustingScreens ● T o adjust bright ness of non- displa y area A border ( black a rea w ith no i mage ) arou nd t he im age appea r s in t he “ Nor mal” or “En la rged” mode. Bor der Proce dure 1 . Choose “Monitor Se t ti ngs” in t he Set ti ng menu , and p ress .
31 Chapter3SettingMonitor C hapter 3 Sett ing M onitor 3 - 1 . Adjustin g V olume Th is f u nct ion allows yo u t o adjust t he vo lu me. Adjus tab le ra nge 0 to 30 Proce dure 1 . Press . 2. Use or for adjust me nt. 3 . Press to ex it. No te • T he vo lu me for t he spe ake rs a nd t he hea dphone ca n be s et i ndiv idu ally .
32 Chapter3SettingMonitor 3 - 3. Compensating v iewing an gle d ecien cy (EV2 3 1 6W / EV24 1 6 W only ) W hen t he scre en is t o be viewed f rom below , the v iewi ng angle ca n be comp ens ated for so t he scre en looks a s if it is bei ng see n f rom di rec tly ahe ad.
33 Chapter3SettingMonitor 3 - 5. Locking Operation Buttons Th is f u nct ion allows yo u t o lock the set t ings t o prevent the m bei ng changed . Proce dure 1 . Press to t u r n off t he monitor. 2. Hol d dow n whi le pressi ng to t u r n on t he mon itor .
34 Chapter3SettingMonitor 3 - 8. Ch anging Setting Menu Displa y P osition Y o u ca n cha nge the d isplay position o f t he Set t ing menu . Proce dure 1 . Choose “Monitor Se t ti ngs” in t he Set ti ng menu , and p ress . 2. Choo se “Menu Set t ings” i n the “ Monitor Set t ing s” menu, a nd press .
35 Chapter3SettingMonitor 3 - 1 0 . Res et ting the Monitor to the Default Sett ings The s et ti ng values a re re set to t he default set t ings. At te nt io n • Af t er re set t i ng, you can not u ndo t he op er ation . No te • Regar di ng t he defau lt set ti ng, se e “M ai n Defau lt Set ti ngs” ( pa ge 60) .
36 Chapter4PowerSavingFunctions C hapter 4 P ow er Sa ving F un c tions 4 - 1 . Sett ing P ow er Sav ing ● Monitor Th is f u nct ion allows yo u t o set the mon itor i nto t he pow e r savi ng mode ac cordi ng to t he PC st at us.
37 Chapter4PowerSavingFunctions ● Audio Output Th is mon itor al lo ws you to t u r n off t he audio out put f rom t he spea ker s / headphone at t he power savi ng mode. Proce dure 1 . Choose “Sou nd” i n the Set t ing me nu, a nd pres s .
38 Chapter4PowerSavingFunctions ● Eco View Optimi zer 2 Using the E co Vi ew O pt im i zer 2 f u nct ion automat ically a djusts t he scr een br ig htne ss ac cordi ng to t he whit e leve l of the i nput signal.
39 Chapter4PowerSavingFunctions 5 . When “O n” is selecte d, select “ Eco View Sense Set t i ngs” for sett ing t he det ail s. It em Se tt ing Ra nge Desc ri pti on Time 5,3 0.
40 Chapter4PowerSavingFunctions 4 - 5. Check ing the power s av ing le v el The E co View menu allows y ou to che ck P ower Reduct ion, CO 2 Reduct ion, and E co Per form ance L evel . T he more ind icator s light up re pre sent ing t he Eco Per for manc e Level, the h igher t he power savi ng lev el at ta ine d.
41 Chapter5T roubleshooting C hapter 5 T r oubles hoo t in g If a problem st ill re mai ns a f ter ap plying t he sugge sted r emed ies, cont act you r local EI ZO re prese ntat ive . 5 - 1 . No picture Probl em Possibl e cau se and r eme dy 1. No pi ct ure • Powerindic atord oesnotli ght.
42 Chapter5T roubleshooting Probl em Possibl e cau se and r eme dy 2. The m es sag e be low ap pe ar s. Thism ess ageapp earsw henth esigna lisnotinpu tcor rec tly evenwhenth emonito rfunc tio nspro per ly .
43 Chapter5T roubleshooting 5 - 3. Imaging pr oblems (for d igit al on ly ) Probl em Possib le ca use an d reme dy 1. The m oni tor c on gu rat io n is ch ang ed t o sing le u nde r th e mul ti ple m oni to r con gu - rat io n (whe n Di spl ayPor t i s con nec t ed).
44 Chapter5T roubleshooting 5 - 5. Ot her problems Probl em Possib le ca use an d reme dy 1. The S et ti ng m enu do es n ot ap pe ar. • Chec kwhet hertheo perat ionl ockf unct ionisac tive(see “ 3 - 5.Lo ckin gOpe ratio nBut tons”(pag e33) ).
45 Chapter5T roubleshooting Probl em Possib le ca use an d reme dy 6. USB dev ice s co nne ct ed to t he m oni tor d o not wo rk . • Chec kwhet hertheU SBc ablei scon necte dco rre ctl y( see “6 - 5.Maki ngUse of USB(Uni versal SerialBus )” (page 52 ) ).
46 Chapter6Reference C hapter 6 R eferen ce 6 - 1 . A t taching the Optional Arm A n optiona l ar m ( or a n optiona l sta nd) ca n be at t ached by removi ng t he sta nd sec tion. Please refer to ou r web site for the cor re spond i ng optional a r m ( or opt ional st and).
47 Chapter6Reference 6 -2. Detachin g / Att achi ng the T riStand2 Stand Bas e No te • T here a re 2 t y p es of shap es for th e st and br a ce and t he ba se mou nt ing s ect ion ( r efer to t he g ur es i n th e proc edu re) . Ch eck the sh ape of t he mon itor you have pur chas ed.
48 Chapter6Reference Attaching procedure The on ce removed the Sta nd ba se can b e at ta ched to t he monitor a gai n with t he follo w ing pro cedu re s. 1 . Lay the L CD monitor on a soft cloth spread over on a s t able sur face wi th the panel sur face facing down.
49 Chapter6Reference 6 - 3. Att achi ng / Detaching the T riStand2 C able Holder W hen you want to u se the ca bl e holder wit h T r iSta nd 2, follo w t he proce du re below . The holder can a lso be removed. No te • FlexSt and 2 i s a set com pr ise d of the st an d and t he cable holder.
50 Chapter6Reference Detaching procedure 1 . Shut the botto m of the cable hold er . 2. While holding the shut section, lif t the ca ble holder upward to remo ve it from the Stand base.
51 Chapter6Reference 6 - 4 . Co nnect ing Mu l tiple PC s The p roduct h as mult iple conne ction s to PCs a nd allows y ou t o switch t o one o f t he con nec tions for d isplay .
52 Chapter6Reference ● T o set input signal se lec tion Set t ing Functi on Auto Them onito rrec ognize sthec onne ctort hroug hwhic hPCsig nalsarein put. Whe naPCistur nedof fo renter sthepowe rsavingmo de,them onitorauto matic ally displ aysanothers ignal.
53 Chapter6Reference ● Connection Procedure ( Setup of USB F unct ion ) 1 . Conne ct the mon itor rst t o a PC usi ng the sign al cable, and r u n t he PC. 2. Con ne ct the USB cable betwee n the USB do w n st rea m por t of the PC a nd the USB upst rea m por t of the monitor.
54 Chapter6Reference 6 - 7 . Specications ● EV23 1 6W LCDPanel Size 23.0 -i nch(58 0mm ) T ype T FTc ol orLCD,LEDbackli ght Sur f acet reatme nt Anti - G lareH ardCo ating View ingang les H orizo ntal1 70˚ ,ver t ic al160˚(CR≥1 0) DotPitc h 0.
55 Chapter6Reference Mas s Mainu nit(FlexSta nd2) Approx.5.7kg( 12.6lbs. ) Mainu nit( T ri Stan d2 ) A ppr ox.4.3kg( 9.
56 Chapter6Reference Power Con sumptio n Scr eenDi splayOn 4 0Worle ss Powersavingm ode 0.3Worl ess (wit hnoUSBc onn ect ions,“ EcoViewSe nse”:“Of f ” ,and “S ound ”-“Powe rSave” :“ SoundO f f ” ) PowerOf f 0.
57 Chapter6Reference ● EV24 1 6W LCDPanel Size 24. 1-inc h(6 10mm ) T ype T FTc ol orLCD,LEDbackli ght Sur f acet reatme nt Anti - G lareH ardCo ating View ingang les H orizo ntal1 70˚ ,ver t ic al160˚(CR≥1 0) DotPitc h 0.
58 Chapter6Reference Movabler ange FlexS tand2 Ti lt: 3 0˚Up,0˚Down Swi vel: 1 72˚R ight,172˚Left Adjust ableh eight: 195mm( 7 .
59 Chapter6Reference InputS ignalC onne ctor D - Submini15 -p in DVI - Dco nnect or(App lic abletoH DCP) Disp layPor t(Stan dardV1 . 1 a,ap plic abletoH DC P ) Ap plic ableFor mat(Audi osigna l) - 2chline arPCM (32kHz/44.
60 Chapter6Reference ● Main Default Set tings AutoEcoView St andar d EcoViewOpt imizer2 O n EcoViewSens e Of f FineC ontr astMo de User1 Scr eenSize FullSc reen Smo othing.
61 Chapter6Reference T r iSt and2 Unit :mm(in ch) 92.5 (3.64) 25° 1 13.5 (4.5) 100 (3.9) 172° 172° SWIVEL 60 (2.36) 95 (3.74) 1 1 (0.43) TIL T 51 1.8 (20.1) 540 (21.3) 14.1 (0.56) 14.3 (0.56) 288.8 (1 1.4) 317.5 (12.5) 315 (12.4) 24.5 (0.
62 Chapter6Reference T r iSt and2 Unit :mm(in ch) 552.5 (21.8) 520.4 (20.5) 358 (14.1) 16 (0.63) 326 (12.8) 92.5 (3.64) 25° 1 13.5 (4.5) 100 (3.9) 100 (3.9) 16.05 (0.63) 172° 172° SWIVEL 60 (2.36) 226.25 (8.9) 226.25 (8.9) 129 (5.1) 129 (5.
63 Chapter6Reference 6 - 8. P reset Tim ing The following t able sho ws fa ctor y p reset a nalog signa l ti m ing. At te nt io n • Dis play position m ay be dev iate d dep end i ng on th e PC con ne cte d, wh ich may re qu ir e scr een a djus tm ent usi ng Set t i ng menu .
64 Chapter6Reference ● EV24 1 6W Resolu ti on Ap plic abl e Sign als F re que ncy Polar it y Dot Clo ck: MH z Hor izo nta l: kHz Ver tic al: Hz Hor izon tal V er ti cal 6 40×48 0 VGA 25. 18 31 .47 59.9 4 Negat ive Neg ative 80 0×6 0 0 VESA 40.
65 Chapter6Reference 6 - 9 . Glossar y Clock The a na log s ig nal i nput mon itor need s to re prod uce a clock o f t he same f re quency a s the d ot c lock of the g raph ics syste m in u se, when t he an alog si g nal i s conver ted t o a digit al sign al for image d isplay .
66 Chapter6Reference Overdriv e Th is t ech nolo g y en h ance s res ponse s pee d by inc rea sing t he potent ial d if ference at t he ti me of motion of liqu id-c r yst al pixels, a nd it is used for liqu id-c r yst al T V set s and ot hers i n gene ral.
67 Appendix Appendi x T rademar k The D isplayP or t Complia nce Logo and V ESA are r egist ere d tr ad ema rk s o f t he Video Elect ronics St and a rds Asso ciation.
68 Appendix ENER G Y ST A R As a n EN ER GY ST A R Pa r t ner, EIZO Cor por ation ha s dete r mi ned t hat t h is produc t meet s the EN ER GY ST A R g u ideline s for energ y ef ciency .
69 Appendix F CC Declaration of C onformit y F or U .S .A. , Cana da , etc . ( rated 1 00 - 1 20 V ac ) On ly FC C Declara t io n of C onf ormit y W e , the Responsi ble Part y EIZ OInc.
70 Appendix Hin weise zu r Aus wahl des richtigen Sch wenk ar ms für Ihren Mon itor Dieser Monitor ist für Bildschirmarbeitsplätze vorgesehen. W enn nicht der zum Standardzubehör gehörige Schwenkarm verwendet wird, muss statt dessen ein geeigneter anderer Schwenkarm installiert werden.
71 Appendix LIMITE D W ARR ANT Y LIMITED W ARRANTY EIZO Corporation (hereinafter referred to as “ EIZO ”) and distributors authorized by EIZO (hereinafter re.
72 Appendix BEGRENZTE GARANTIE E I Z O C o r p o r a t i o n ( i m We i t e r e n a l s „ EIZO “ bezeichnet) und die V ertragsimporteure von EIZO (im We.
73 Appendix GARANTIE LIMITÉE EIZO Corporation (ci-après dénommé « EIZO ») et les distributeurs autorisés par EIZO (ci-après dénommés « Distrib.
74 Appendix GARANTÍA LIMIT ADA EIZO Corporation (en lo sucesivo “ EI Z O ”) y sus distribuidores autorizados (en lo sucesivo los “ Distribuidores ”) .
75 Appendix GARANZIA LIMIT A T A EIZO Corporation (a cui si farà riferimento da qui in poi con “ EIZO ”) ed i Distributori autorizzati da EIZ.
76 Appendix BEGRÄNSAD GARANTI EIZOCorporation(nedan kallat“ EIZO ”)och EIZOsauktoriseradedistributörer (nedankallade“ Distributörer ”)garanterar i .
77 Appendix ΠΕΡΙΟΡΙΣΜΕΝΗ ΕΓΓΥΗΣΗ Η E I Z O C o r p o r a t i o n ( σ τ ο ε ξ ή ς « EIZO » ) κ α ι ο ι δ ι α ν ο μ ε ί ς .
78 Appendix ОГР АНИЧЕННАЯ Г АР АНТИЯ EIZ O Co rpo rat ion (наз ывае мая в да льн ейш ем “ EIZO ”) и автори зир ован .
79 Appendix 有限责任保证书 EIZO Corporation ( 以下简称 EIZO ) 和 EIZO 授权的经销商 ( 以下简称 经销商 ) , 接受并依照本有限责任保证书 (.
80 Appendix Rec y cling In for mation Recycling Information This product, when disposed of, is supposed to be collected and recycled according to your country’s legislationto reduce environmental burden.
81 Appendix Πληροφορίες ανακύκλωσης Τ ο προϊόν αυτό, ότ αν απορρίπτεται, πρέπει να συλλέγεται και να.
82 Appendix Informace o recyklaci Při likvidaci produktu musí být produkt vyzvednut a recyklován podle zákonů příslušné země, aby nedocházelo k zatěžování životního prostředí.
83 Appendix Инфор мация о тносно рециклиране Приизхв ър лянет онатозипро дуктсепредлаг асъбиране то.
84 Appendix C hina Measu res for RoH S Compliance in C hinaR oHS 关于电子信息产品污染控制标识 本标识根据「电子信息产品污染控制管理办法」 ,适用于在中华人民.
8th Edition-August, 2013 03V24034H1 (U. M -E V2 41 6W ) Copyright © 2012-2013 EIZO Corporation All rights reserved..
An important point after buying a device Eizo EV2416W (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Eizo EV2416W yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Eizo EV2416W - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Eizo EV2416W you will learn all the available features of the product, as well as information on its operation. The information that you get Eizo EV2416W will certainly help you make a decision on the purchase.
If you already are a holder of Eizo EV2416W, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Eizo EV2416W.
However, one of the most important roles played by the user manual is to help in solving problems with Eizo EV2416W. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Eizo EV2416W along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center