Instruction/ maintenance manual of the product UC300 Dell
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Dell Pro Stereo Headset UC300 User’s Guide Regulatory model: HSC011.
NOTE: A NOTE indicates important in formation that helps you make better use of your computer . CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A W ARNING indicates a potential for property damage, personal injury, or death.
│ 3 Contents About Y our Headset ............................. 5 Product Features . . . . . . . . . . . . . . . . . . . . . . . . . 5 Excellent Sound Quality . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Comfortable Leatherette Design . . . .
4 │ End an Incoming Call on the Computer . . . . . . . . . . . . . . . . 15 Adjusting the V olume . . . . . . . . . . . . . . . . . . . . . 16 Muting/Unmuting a Call . . . . . . . . . . . . . . . . . . . 16 T roubleshooting .........................
About Y our Headset │ 5 About Y our Headset Product Features The features of the Dell Pro S tereo Headset UC300 include: Excellent Sound Quality The Dell Pro Stereo Headset UC300 featur es excellent sound clarity – perfect for softphone calls, conference calls, videocon ferencing, live presentations and other multimedia applications.
6 │ About Y our Headset Plug-And-Play USB C onnectivity The Dell Pro Stereo Headset UC300 is certified and optimized for the leading Unified Communications platforms, e.g. MS L ync and Skype, minimizing the time you need to spend on installation. The plug-and-play connectivity makes it easy to get started.
Package Contents │ 7 Package Contents Y our headset is shipped with the components shown below. NOTE: The documents shipped with the headset may vary based on your region.
8 │ Identif ying Parts and Controls Identif ying Parts and Controls Headset 1 2 4 3 6 7 8 1 Soft leatherette padding 5 USB plug 2 Leatherette ear cushions 6 Noise cancelling microphone 3 Adjustable .
Identifying Parts and Controls │ 9 Call-Control Unit 1 2 3 4 5 1 Mute button 4 Phone button 2 Mute red LED 5 Phone green LED 3 V olume buttons.
10 │ Setting Up Y our Headset Setting Up Y our Headset Plug Y our Headset into Y our Computer Plug the headset into a USB port on your computer ..
Setting Up Y our Headset │ 11 Configure the Headset on Y our Computer Configuration for Microsoft (MS) L ync The Dell Pro Stereo Headset UC300 is certified and optimized for MS L ync. Y ou just have to connect your headset to your device via USB. Once the headset is detected, it is ready to use.
12 │ Setting Up Y our Headset Configuration to Listen to Music T o use your headset to listen to music from your computer , the headset has to be selected as the default playback device in Windows Audio Settings. 1. Access the Windows Audio Settings by right clicking on the speaker icon on the Windows toolbar .
Setting Up Y our Headset │ 13 2. Set the Headset Earphone (Jabra UC Voice 550a MS) as the Default Playback Device. For Windows XP For Windows 7 and 8.
14 │ Setting Up Y our Headset Adjusting the Headset Adjust the headband to get the optimal fit for your headset. Adjust the headset boom arm to have the microphone around 2 centimeters (cm) away from the mouth.
Setting Up Y our Headset │ 15 Answering/Ending a Call Answer an Incoming Call on the Computer Y ou will be able to hear the ringtone on the headset on an incoming call from the soft phone. Answer the call by doing one of the following: 1. Accept the call on the softphone.
16 │ Setting Up Y our Headset Adjusting the V olume Use the “+” and “–“ button located at the center of the call control unit to adjust the volume. Press “+” to increase the volume level and “–” to decrease the volume as shown below.
T roubleshooting │ 17 T roubleshooting Common Symptoms The following table contains general information about common Dell Pro Stereo Headset UC300 symptoms you might encounter and the possible solutions.
18 │ T roubleshooting • Make sure that the USB port is not disabled. • T ry using another USB port. • T ry plugging the headset directly into one of the computer’s USB ports and NOT into a USB hub. • T ry using the headset on another computer .
T roubleshooting │ 19 level. • Make sure that the caller has not muted his/her microphone. • Make sure that the audio is routed to the headset from the Softphone and verify the audio settings on the Softphone. • Make sure that the headset is correctly set up in Windows audio settings.
20 │ T roubleshooting • Make sure that the speaker on the media player is not muted and volume is set to an appropriate level. • Make sure that the headset is correctly set up in Windows audio settings.
T roubleshooting │ 21 No microphone audio from headset – Using Softphone on a computer Person on the other end cannot hear you • Make sure that the headset is connected properly and powered up. • Make sure that the microphone is not muted, and the transmit volume is set to the appropriate level, both on the softphone and headset.
22 │ T roubleshooting • Make sure that the Microphone on the headset is not muted. • Make sure that the headset is correctly set up in Windows audio settings as shown in the link Audio settings for Windows.
T roubleshooting │ 23 headset to the appropriate level. Cannot pause Windows Media Player while on an incoming/ outgoing call Music from Windows Media Player does not stop when you take a call • Make sure that the Jabra PC Suite is installed on the computer .
24 │ Specifications Specifications General Model number UC300 USB compliance USB 2.0 (General and Audio Class specifications) LED Green for in use, red for mute Supported operating systems Windows XP , 7 (32 and or 64 bit), 8 and 8.
Statutory Information │ 25 Statutor y Information Warranty Limited Warranty and Return Policies Dell-branded products carry a 1-year limited hardware warranty .
26 │ R egulatory Regulator y Dell Pro Stereo Headset Model: UC300 Regulatory Model: HSC011 Regulatory Information Warning: Changes or modifications on this unit ar e not expressly approved by the party responsible for compliance which could void the user’s authority to operate the equipment.
An important point after buying a device Dell UC300 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Dell UC300 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Dell UC300 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Dell UC300 you will learn all the available features of the product, as well as information on its operation. The information that you get Dell UC300 will certainly help you make a decision on the purchase.
If you already are a holder of Dell UC300, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Dell UC300.
However, one of the most important roles played by the user manual is to help in solving problems with Dell UC300. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Dell UC300 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
