Instruction/ maintenance manual of the product POWEREDGE SC440 Dell
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www .dell.com | support.dell.com Dell™ PowerEdge™ SC 440 Sy stems Hardware Owner’ s Manual book.book Page 1 Tuesday, August 25, 2009 1:14 PM.
Notes, Notices, and Cautions NOTE: A NOTE indicates important i nformation that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential da mage to hardware or loss of da ta and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for propert y damage, personal injury , or death.
Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Other Information Y ou May Need . . . . . . . . . . . . . . . . . . . . . . . . . 9 Accessing Sy stem Featur es During Startup . . . . . . . . . . . .
4 Contents 3 Installing Sy stem Components . . . . . . . . . . . . . . . . . . . . 39 Recommended T ools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Inside the Sy stem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 5 Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Removing the Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . . . 65 Replacing the Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . . .
6 Contents T roubleshooting a NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 T roubleshooting a Wet Sy stem . . . . . . . . . . . . . . . . . . . . . . . . . . 84 T roubleshooting a Damaged Sy stem . . . . . . . . . . . . . . . . .
Contents 7 Sy stem Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Disabling a Forgotten Password . . . . . . . . . . . . . . . . . . . . . . . . 104 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8 Contents book.book Page 8 Tuesday, August 25, 2009 1:14 PM.
About Y our Sy stem 9 About Y our Sy stem This section describes the physical, firmware, and softwar e interface features that provide and ensure the essential functioning of your system. The ph ysical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability .
10 About Y our Sy stem • Release notes or r eadme files may be included to provide last-minute updates to the system or documentation or advanced technical refer enc e material intended for experienced users or technicians.
About Y our Sy stem 11 Front-Panel Features and Indicators F igure 1-1 shows the controls, indicators, and connector s located on the system's front panel. T able 1-2 provides component descriptions. Figure 1-1. Front-Panel Features and Indicators 1 2 3 4 6 7 8 9 5 T able 1-2.
12 About Y our Sy stem 5 USB connectors (2) Connects USB 2. 0-compliant devices to the system. 6 power button The power button controls the DC power supply output to the system.
About Y our Sy stem 13 Back-Panel Features and Indicators F igure 1-2 shows the controls, indicators, and co nnectors located on the system's back panel.
14 About Y our Sy stem • Always attach an external device while your system and the device ar e turned off. Next, turn on any external devices befor e turning on the system ( unless the documentation for the device specifies otherwise).
About Y our Sy stem 15 Power Supply Indicators The voltage selection switch on the back panel of t he system allows you to select one of two primary voltage inputs.
16 About Y our Sy stem Sy stem Messages System messages appear on the screen to notify you of a possible problem with t he system. T able 1-6 lists the system messages that can occur and the probab le cause and corrective action for each message.
About Y our Sy stem 17 CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team.
18 About Y our Sy stem Alert! CPU fan failure. The processor cooling fan is faulty or the fan assembly is not installed correctly . Ensure that the processor cooling shroud is properly installed. See "T roubleshooting System Cooling P roblems" on page 86 and "Microprocessor" on page 62.
About Y our Sy stem 19 Alert! Previous Shutdown Due to Thermal Event The processor or hard drive overheated the last time the system was used. Ensure that nothing is blocking the airflow vents and that all fans are working correctly . Also , ensure that the processor heat sink is properly installed.
20 About Y our Sy stem Data error The diskette d rive or har d drive cannot read the data. F or the operating system, run the appropriate utility to check the file structure of the disk ette drive or hard drive. See your operating system documentation for information on running these utilities.
About Y our Sy stem 21 General failure The operating system is unable to carry out the command. This message is usually followed by specific information. T ake the appropriate action to resolve the problem. Hard-disk configuration error Hard-disk controller failure Hard-disk drive failure The hard drive failed initialization .
22 About Y our Sy stem Memory data line failure at address , read value expecting value Memory double word logic failure at address , read value expecting value Memory odd/even logic failure at address , read value expecting value Memory write/read failure at address , read value expecting value A memory module might be faulty or improperly seated.
About Y our Sy stem 23 No boot sector on hard-disk drive The system configuration information in the System Setup program might be incorrect. Enter the System Setup program and verify the system configuration information for the hard drive. See "Using the System Setup P rogram" on page 27.
24 About Y our Sy stem Operating system not found See "T roubleshooting a Hard Drive" on page 91. If the problem persists, see "Getting Help" on page 107. Please connect USB keyboard/mouse to USB ports on the back of the computer The keyboar d and/or mouse is not properly connected.
About Y our Sy stem 25 W arning Messages A warning message alerts you to a po ssible problem and prompts you to respond befor e the system continues a task. F or example, befor e you format a disk ette, a message will warn you that you may lose all data on the diskette.
26 About Y our Sy stem Diagnostics Messages When you run system diagno stics, an error message may result. Diagnostic error messages ar e not covered in this section.
Using the Sy stem Setup Program 27 Using the Sy stem Setup Program After you set up your system, run the System Setup program to familiari ze yourself with your system configuration and optional settings. Reco rd the information for futur e refer ence.
28 Using the Sy stem Setup Program NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the sy stem.
Using the Sy stem Setup Program 29 Figure 2-1. Main Sy stem Setup Program Screen T able 2-2 through T able 2-9 lists the options and descri ptions for each group of information fields that appear on the main System Setup program screen. NOTE: The Sy stem Setup program defaults are listed under their respec tive options, wh ere applicable.
30 Using the Sy stem Setup Program Memory Info Displays the amount of Installed Memory , Memory Speed , Memory Channel Mode , and a description of the Memory T echnology . This option also displays a table that describes the memory size, whether the memory module is ECC capable, single or dual rank, type, and organization for each DIMM socket.
Using the Sy stem Setup Program 31 T able 2-4. Onboard Devices Options Option Description Integrated NIC ( On default) Enables or disables the integrated Network Interface Controller (NIC). Off disables the controller . On enables the controller . On w/PXE enables the controller with PXE.
32 Using the Sy stem Setup Program Limit CPUID Limits the maximum value the processo r standard CP UID function will support. Some operating system s will not complete installation when the maximum CPUID is gr eater than 3.
Using the Sy stem Setup Program 33 Chassis Intrusion ( On-Silent default) Enables or disables the chassis-intrus ion detection feature. When set to On-Silent , chassis intrusion is detected but no warning message is reported during start-up. When set to On , this field displays DETECTED when the chassis cover has been opened.
34 Using the Sy stem Setup Program T able 2-8. Maintenance Options Option Description Service T ag Displays the system service tag. If th e service tag is corrupted, the system will prompt to enter the correct serv ice tag upon entering the system setup program.
Using the Sy stem Setup Program 35 Password Features NOTICE: The password features provide a basic level of security for the data on your sy stem. If your data requires more security , use additio nal forms of protection, such as data encryption programs.
36 Using the Sy stem Setup Program The password assignment is not case-sensitive. Howeve r , certain k ey combinations are not valid. If you enter one of these combinations, the system beeps. T o erase a character when entering your password, press <Backspace> or the left-arrow k ey .
Using the Sy stem Setup Program 37 4 P ress <Enter> twice to enter a new blank pass word and to confirm the new blank passwor d. 5 P ress <Enter> again to continue. The setting changes to Not Set . Changing an Existing Sy stem Password 1 Enter the System Setup program.
38 Using the Sy stem Setup Program A change to the Admin P assword option becomes effective immediately (restarting the system is not requir ed). By entering the System P assword , you can scroll thro.
Installing Sy stem Components 39 Installing Sy stem Components This section describes how to ins tall the following system components: • F ront drive bezel • Diskette drive • Optical and tape dr.
40 Installing Sy stem Components Inside the Sy stem In F igure 3-1, the system cover is opened to provide an interior view of the system. Figure 3-1. Inside the Sy stem The system board can accommodate one processor , five expansion car ds, and four memory modules.
Installing Sy stem Components 41 Opening the Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team.
42 Installing Sy stem Components Figure 3-2. Opening and Closing the Sy stem Front Drive Bezel The front drive bezel is the cover for the optional diskette and 5.25-inch drives. T o re move or install a drive, you must first remove the front drive bezel.
Installing Sy stem Components 43 3 Slide the lever on the sliding plate in the direction of the arrow until it r eleases the front drive bezel from its side hinges. See F igure 3-3. 4 Carefully tilt the front drive bezel away from the chassis and lift it out as shown in F igure 3-3.
44 Installing Sy stem Components Replacing an Insert on the Front Drive Bezel If you remove a drive in the 3.5-inc h or 5.25-inch drive bays, r eplace the corresponding insert on the front drive bezel. F rom the back of the bezel, fit the tab on the end of the ins ert into the notch on the bezel and snap the other end of t he insert into place.
Installing Sy stem Components 45 Figure 3-5. Removing or Installing a Diskette Drive 7 If you are permanently r emoving the drive, replace the 3.5-inch insert on front drive bezel. See "Replacing an Insert on the F ront Drive Bezel" on page 44.
46 Installing Sy stem Components 3 Unpack the replacement disk ette driv e, and prepare it for installation. 4 Check the documentation for the drive to veri fy that it is configured for your system. 5 Remove the front drive bezel. See "Rem oving the F ront Drive Bezel" on page 42.
Installing Sy stem Components 47 17 (Optional) T est the drive by running the system diagn ostics. See "R unning the System Diagnostics" on page 97. Optical and T ape Drives In the upper 5.25-inch drive bay , you can install only an optical drive.
48 Installing Sy stem Components Figure 3-7. Removing and Ins talling an Optical or T ape Drive 7 If you are installing another drive in the bay , see "Installing an Optical or T ape Drive" on page 49. 8 If the drive is being permanently removed, install an insert on front drive bezel.
Installing Sy stem Components 49 Installing an Optical or T ape Drive CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team.
50 Installing Sy stem Components Figure 3-8. Installing Optical or T ape Drive Shoulder Screws 8 Gently slide the drive into place until you hear a click or feel the drive securely installed.
Installing Sy stem Components 51 Hard Drives NOTE: The sy stem’ s drive configuration must consist of all SA T A hard drives or all SAS hard drives. Hard Drive Installation Guidelines Y our system contains up to two SA T A or SAS hard dr ives in internal drive bays.
52 Installing Sy stem Components Figure 3-9. Removing and Installing a Hard Drive in the Drive Carrier NOTE: If you do not intend to replace the drive, it is highly recommended that you remove the drive from the guide bracket (see Figure 3-10) and insert the empty guide bracket back into the dr ive bay .
Installing Sy stem Components 53 If a replacement har d drive does not have the hard-d rive bracket attached, r emove the bracket from the old drive. 6 Snap the new drive into the guide bracket. See F igure 3-10. 7 Insert the guide bracket assembly into the dr ive bay until it snaps into place.
54 Installing Sy stem Components Figure 3-11. Cabling a SA T A Hard Driv e to the Integrated SA T A Controller 1 SA T A data cable to sy stem board 2 power cable to hard drive 3 SA T A hard drives (2) 4 SA T A data cable to hard drive 3 4 2 1 book.
Installing Sy stem Components 55 Figure 3-12. Cabling a SAS or SA T A Hard Drive to a SAS Controller Expansion Card 10 Ensure that all connectors ar e pr operly cabled and firmly seated. 11 Close the system. See "Closing the System" on page 41.
56 Installing Sy stem Components 15 P artition and logically format the drive. See the documentation for your op erating system for instructions. 16 (Optional) T est the hard drive by running the system diagnostics. See "R unning the System Diagnostics" on page 97.
Installing Sy stem Components 57 Figure 3-13. Removing and Installing an Expansion Card 7 Close the card r etention door to secure the remaining car d(s) in the system. See F i gur e 3-13. 8 Close the system. See "Closing the System" on page 41.
58 Installing Sy stem Components 3 T o open the card r etenti on door , press the two r elease tabs inward. See F igure 3-13. 4 If you are installing a new car d, remove the filler bracket. NOTE: Keep this bracket in case you need to remove the expansion card.
Installing Sy stem Components 59 Memory Module Upgrade Kits The system is upgradable to 4 GB by installing co mbinations of 512-MB and 1- GB 533-MHz or 667-MHz unbuffered ECC DDR II single or dual-rank memory modules. Y ou can purcha se memory upgrade kits from Dell.
60 Installing Sy stem Components The following components requir e address space: • System ROM • Advanced P rogrammable Int errupt Controllers (APIC) • Integrated PCI devices (such as NICs) and SCSI controllers • PCI e xpansion cards At start-up, the BIOS identifies the components th at requir e address space.
Installing Sy stem Components 61 5 Applying even pressur e to both ends of the module , insert the module into the connector and carefully press the module into place. Figure 3-14. Installing and Removing a Memory Module 6 P ull up on the securing clips to lock the module into place.
62 Installing Sy stem Components 11 Open the system. See "Opening the System" on page 41. 12 Ensure that the installed memory modules ar e seat ed properly in their connectors, and repeat step 7 through step 9. 13 When the Memory Info value is correct, pr ess <Esc> to exit the System Setup program.
Installing Sy stem Components 63 Figure 3-15. Installing and Removing the Heat Sink 1 heatsink and shroud assembly 2 asse mbly bracket 3 captive screws (2) 4 processor cooling fan 1 2 3 4 book.
64 Installing Sy stem Components 5 Open the processor cover by sliding the release lever from under the r e lease lever latch on the socket. Then, pull the lever back to release the processor . See F i gur e 3-16. Figure 3-16. Installing and Removing a Processor NOTICE: The retention latch is pressure -loaded.
Installing Sy stem Components 65 Replacing the Processor 1 U npack the new processor . 2 Ensure that the contacts on the bottom of the r epl acement processor are fr ee from dirt or other foreign material. 3 Align the notched edge of the re placement processor with the tab on the processor frame.
66 Installing Sy stem Components 3 Disconnect the fan’s power cable from the system boar d by depressing the locking tab. See F igure 3-17. 4 If you are r emoving the small er card cage fan (see F igure 3-17): a P ull up on the single release tab th at attaches the fan to the chassis.
Installing Sy stem Components 67 Replacing the Cooling Fans 1 Align the securing tabs on the replacement fan with the mounting holes in the system chassis.
68 Installing Sy stem Components 5 P ress the tab on the battery socket to r elease the battery , then lift the battery out of the socket. See F igure 3-18. Figure 3-18. Removing and Installing the Sy stem Battery Installing the Sy stem Battery 1 Install the new battery with the "+" facing u p, and press down until it snaps into place.
Installing Sy stem Components 69 Power Supply Removing the Power Supply CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team.
70 Installing Sy stem Components Figure 3-19. Removin g the Power Supply Installing the Power Supply 1 Attach the cable clamp to the new power supply . 2 Align the power supply mounting holes with the mounting holes on the back panel. 3 Slide the power supply toward the back panel until it snaps into place over the power -supply release tab.
Installing Sy stem Components 71 7 Place the heat sink assembly onto the heat sink assembly bracket and tilt the heat sink assembly down on the system board. See F igure 3-15. 8 Align the two captive screws with the system boar d a nd tighten them to secure the heat sink assembly to the system board.
72 Installing Sy stem Components Figure 3-20. Removing and Installing the Chassis Intrusion Switch Installing the Chassis Intrusion Switch 1 Align the chassis intrusion switch with th e securing bracket notch. See F igure 3-20. 2 Slide the switch into the securing bracket notch.
Installing Sy stem Components 73 Bezel Removing the Bezel CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team.
74 Installing Sy stem Components Figure 3-21. Remov ing the Bezel Replacing the Bezel 1 Align the bezel with the chassis frame and slide it into position. 2 Attach the three bezel r elease screws to secure the bezel to the system chassis. See F igure 3-21.
Installing Sy stem Components 75 Removing the I/O P anel Assembly 1 T urn off the system and attached peripherals, and di sconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 41. 3 Remove the heat sink and shroud assembly .
76 Installing Sy stem Components Replacing the I/O P anel Assembly CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team.
Installing Sy stem Components 77 • SA T A hard-drive data cable(s) from the SA T A connector(s) • Intrusion switch cable from the INTRUDER connector 4 Remove all expansion car ds and any attached cable s. See "Removing an Expansion Card" on page 56.
78 Installing Sy stem Components 9 Carefully route any loose cables away from the edges of the system boar d. 10 Gently slide the system board towar d the front of the system, then lift the system board up and out of the chassis.
T roubleshooting Y our Sy stem 79 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem T o perform certain procedures in this document, you must r emove the system cover and work inside the system.
80 T roubleshooting Y our Sy stem T roubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another de vice, but they cannot use an IRQ simultaneously . T o avoid this type of conflict, see the documentation for each PCI de vice for specific IR Q requirements.
T roubleshooting Y our Sy stem 81 T roubleshooting the V ideo Subsy stem Problem • Monitor is not working properly . Action 1 Check the system and power co nnections to the monitor . 2 R un the appropriate online diagnostic test. See "Using Dell P owerEdge Diagnostics" on page 97.
82 T roubleshooting Y our Sy stem 2 Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 4. If the mouse is damaged, continue to the next step. 3 Swap the faulty mouse with a working mouse. If the problem is resolved, r eplace the faulty mouse.
T roubleshooting Y our Sy stem 83 4 T urn on the system and the reconnected device. If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 107 . 5 If possible, swap the interface cable with a working cable.
84 T roubleshooting Y our Sy stem T roubleshooting a Wet Sy stem Problem • Liquid spilled on the system. • Ex cessive humidity . Action CAUTION: Many repairs may only be don e by a certified service tec hnician.
T roubleshooting Y our Sy stem 85 Action CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team.
86 T roubleshooting Y our Sy stem If the problem is not resolved by r eplacing the battery , see "Getting Help" on page 107 . NOTE: Some software may cause the sy stem time to speed up or slow down .
T roubleshooting Y our Sy stem 87 • System cover , drive blank, or fron t or back filler panel is removed. • Ambient temperatur e is too high. • External airflow is obstructed. • Cables inside the system obstruct airflow . • An individual cooling fan is removed or has fa iled.
88 T roubleshooting Y our Sy stem Action CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team.
T roubleshooting Y our Sy stem 89 17 If the memory problem is still indicated, repe at step 11 through step 16 for each memory module installed. If the problem persists, see "Getting Help " on page 107. T roubleshooting a Diskette Drive Problem • Error message indicates a disk ette drive problem.
90 T roubleshooting Y our Sy stem 16 T urn off the system and attached peripherals, and di sconnect the system from the electrical outlet. 17 Open the system. See "Opening the System" on page 41. 18 Reinstall one of the expansion car ds you removed in step 12.
T roubleshooting Y our Sy stem 91 T roubleshooting an IDE T ape Drive Problem • System cannot read data from a tape in an IDE tape drive. • Diagnostic indicators or system messa ges indicate a tape drive-r elated failur e. • T ape drive indicator (if applicable) does not blink during boot.
92 T roubleshooting Y our Sy stem NOTICE: This troubleshooting procedure can destroy data stored on the hard dr ive. Before you proceed, back up all files on the hard drive. 1 R un the appropriate online diagnostics test. See "Using Dell P owerEdge Diagnostics" on page 97.
T roubleshooting Y our Sy stem 93 Action CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team.
94 T roubleshooting Y our Sy stem Action CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team.
T roubleshooting Y our Sy stem 95 T roubleshooting the Microprocessor Problem • Error message indicates a processor problem. • Diagnostic indicator code indicates a pr oblem with the processor or system board. • A heat sink is not installed for the processor .
96 T roubleshooting Y our Sy stem book.book Page 96 Tuesda y, August 25, 2009 1:14 PM.
Running the Sy stem Diagnostics 97 Running the Sy stem Diagnostics If you experience a problem with your system, run th e diagnostics befor e calling for technical assistance. The purpose of the diagnostics is to test your syst em's hardwar e without requiring additional equipment or risking data loss.
98 Running the Sy stem Diagnostics When to Use the Sy stem Diagnostics If a major component or device in the system does not operate properly , component failur e may be indicated.
Running the Sy stem Diagnostics 99 Selecting Devices for T esting The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or by module, depending on the option you select. Click the (+) next to a device or module to view its components.
100 Running the Sy stem Diagnostics book.book Page 100 Tuesday, August 25, 2009 1:14 PM.
Jumpers and Connectors 101 Jumpers and Connectors This section provides specific information abou t the system jumpers and describes the connectors on the various boards in the system. Sy stem Board Jumpers CAUTION: Many repairs may only be done by a certified service technician.
102 Jumpers and Connectors Figure 6-1. Sy stem Board Jumpers T able 6-1. Sy stem Board Jumper Settings Jumper Setting Description PSWD (default) The password featur e is enabled. The password featur e is disabled. R TCRST (default) The configuration settings in NVR AM are retained at system boot.
Jumpers and Connectors 103 Sy stem Board Connectors CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team.
104 Jumpers and Connectors Disabling a Forgotten Password The password jumper on the system boar d enables the sy stem password featur es or disables them and clears any password(s) curr ently in use. CAUTION: Many repairs may only be don e by a certified service tec hnician.
Jumpers and Connectors 105 3 Move the PSWD jumper to the disabled position. See F igure 6-1 to locate the passwor d jumper on the system board. 4 Close the system. See "Closing the System" on page 41. 5 Reconnect the system to the electri cal outlet, and turn on the system.
106 Jumpers and Connectors book.book Page 106 Tuesday, August 25, 2009 1:14 PM.
Getting Help 107 Getting Help Obtaining Assistance 1 Complete the procedures in "T roubleshooting Y our System." 2 R un the system diagnostics and recor d any information provided. 3 Make a copy of the Diagnostics Checklist (see "Dia gnostics Checklist" on page 111), and fill it out.
108 Getting Help www .dell.com/la (Latin American countries) www .dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous , and use your e-mail address as your passwor d. • Electronic Support Service support@us.
Getting Help 109 Dell Enterprise T raining and Certification Dell Enterprise T raining and Certification is available; see www .dell.com/training for mor e information.
110 Getting Help Before Y ou Call NOTE: Have your Express Service Code r eady when you call. The code helps Dell 's automated-support telephone sy stem direct your call more efficiently . Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 111).
Getting Help 111 Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back of the computer): Expres s Service Code: Return Material Authorization Number ( if provided.
112 Getting Help Contacting Dell T o contact Dell electronically , you can access the following websites: • www .dell.com • support.dell.com (support) F or specific web addresses for yo ur country , find the appropriate co untry section in the table below .
Getting Help 113 Aruba W e bsite: www .dell.com.aw E-mail: la-techsupport@dell.com General Support toll-free: 800-1578 Aust ralia (Sydney) International Access Code: 0011 Country Code: 61 City Code: 2 W e bsite: support.ap.dell.com E-mail: support.ap.
114 Getting Help Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 We b s i t e : support.euro .dell.com T ech Support for XPS 02 481 92 96 T ech Support for all other Del.
Getting Help 115 Canada (North Y ork, Ontario) International Access Code: 011 Online Order Status: www .dell.ca/ostatus AutoT ech (automated Hardwar e and W arranty Support) toll-free: 1-800-247-9362 Customer Service (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Service (med.
116 Getting Help China (Xiamen) Country Code: 86 City Code: 592 T echnical Support website: support.dell.com.cn T echnical Support E-mail: cn_support@dell.
Getting Help 117 Costa Rica W e bsite: www .dell.com/cr E-mail: la-techsupport@dell.com General Support 0800-012-0231 Czech Republic (P rague) International Access Code: 00 Country Code: 420 W e bsite: support.
118 Getting Help El Salvador We b s i t e : www .dell.com/ec E-mail: la-techsupport@dell.com General Support 800-6132 F inland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9 We b s i t e : support.euro .dell.com E-mail: fi_support@dell.
Getting Help 119 Germany (F rankfurt) International Access Code: 00 Country Code: 49 City Code: 69 W e bsite: support.euro .dell.com E-mail: tech_support_central_europe@dell.
120 Getting Help Hong Kong International Access Code: 001 Country Code: 852 W ebsite: support.ap.dell.com T echnical Support E-mail: HK_support@Dell.com T echnical Support (Dimension and Inspiron) 296.
Getting Help 121 Ireland (Cherrywood) International Access Code: 00 Country Code: 353 City Code: 1 W e bsite: support.euro .dell.com E-mail: dell_direct_support@dell.
122 Getting Help Jamaica E-mail: la-techsupport@dell.com General Support (dial from within Jamaica only) 1-800-440-9205 Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 We b s i t e : support.
Getting Help 123 Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2 E-mail: krsupport@dell.com Support toll-free: 080-200-3800 Support (Dimension, PDA, Electronics and Accessor.
124 Getting Help Malaysia (P enang) International Access Code: 00 Country Code: 60 City Code: 4 We b s i t e : support.ap.dell.com T echnical Support (Dell Pr ecision, OptiPlex, and Latitude) toll-fre.
Getting Help 125 Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 W e bsite: support.euro .dell.com T echnical Support for XPS 020 674 45 94 T echnical Support for .
126 Getting Help P oland (W arsaw) International Access Code: 011 Country Code: 48 City Code: 22 We b s i t e : support.euro .dell.com E-mail: pl_support_tech@dell.
Getting Help 127 Singapore (Singapore) International Access Code: 005 Country Code: 65 NOTE: The phone numbers in th is section should be called from within Singap ore or Mala y sia only .
128 Getting Help Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 We b s i t e : support.euro .dell.com Home and Small Business T echnical Support 902 100 130 Customer Care .
Getting Help 129 Ta i w a n International Access Code: 002 Country Code: 886 W e bsite: support.ap.dell.com E-mail: ap_support@dell.com T echnical Support (OptiPlex, Latitude, Inspiron, Dimension, and.
130 Getting Help U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 We b s i t e : support.euro .dell.com E-mail: dell_direct_support@dell.
Getting Help 131 U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free: .
132 Getting Help U.S. V irgin Islands E-mail: la-techsupport@dell.com General Support 1-877-702-4288 V enezuela We b s i t e : www .dell.com/ve E-mail: la-techsupport@dell.
Glossary 133 Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and P ower Interface. A standard interface for enabling the operating system to direct configuration and power management.
134 Glossary cm — Centimeter(s). cmos — Complementary metal-oxide semiconductor . component — As they r elate to DMI, components include operating systems, computer systems, e xpansion cards, and peripherals that ar e compatible with DMI. Each component is made up of groups and attributes that are defined as r elevant to that component.
Glossary 135 expansion-card connector — A connector on the system board or riser boar d for plug ging in an expansion car d. F — F ahrenheit. FAT — F ile allocation table. The file system structure used by MS-DOS to organize and k eep track of file storage.
136 Glossary KBps — Kilobyte(s) per second. key combination — A command requiring you to pr ess multiple keys at the same time (for e xample, <Ctrl><Alt><Del>). kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KMM — Keyboar d/monitor/mouse.
Glossary 137 NVR AM — Nonvolatile random-access memory . Memory that does not lose its contents when you turn off your system. NVR AM is used for maintaining the date, time, and system configuration information. parity — Redundant information that is associated with a block of data.
138 Glossary ROMB — R AID on motherboard. rpm — Revolutions per minute. RT C — Real-time clock. SAS — Serial-attached SCSI. SA T A — Serial Advanced T echnology Attachment. A standard interface between the system boar d and storage devices. SCSI — Small computer system interface.
Glossary 139 TOE — TCP/IP offload engine. A technology to improve data-transfer performance o ver IP networks by allowing the operating system to offload all TCP/IP traffic to specialized hardwar e on the network adapter , while leaving TCP/IP control deci sions to the host server .
140 Glossary book.book Page 140 Tuesday, August 25, 2009 1:14 PM.
Index 141 Index Numerics 3.5-inch drive removing, 4 4 5.25-inch drive installing, 4 9 A admin password assigning, 3 7 changing, 3 8 deleting, 3 8 using, 3 7 alert messages, 26 B battery installing, 6 .
142 Index 142 Index front-panel, 1 1 H hard drive installing, 5 2 re moving, 5 1 troubleshooting, 9 1 I I/O panel installing, 7 6 re moving, 7 4 re placing, 7 6 indicators back-panel, 1 3 front-panel, 1 1 NIC, 1 4 insert on front drive bezel re moving, 4 3 re placing, 4 4 installing 5.
Index 143 removing 3.5-inch drive, 4 4 bezel, 7 3 CD/D VD drive, 4 7 chassis intrusion switch, 7 1 cooling fans, 6 5 diskette drive, 4 4 expansion car ds, 5 6 front drive bezel, 4 2 hard drive, 5 1 I/.
144 Index 144 Index NIC, 8 3 power supply , 8 6 SAS controller card, 9 2 serial port, 8 2 start-up routine, 7 9 system battery , 8 5 system cooling, 8 6 tape drive, 9 1 USB device, 8 2 video , 8 1 wet.
An important point after buying a device Dell POWEREDGE SC440 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Dell POWEREDGE SC440 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Dell POWEREDGE SC440 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Dell POWEREDGE SC440 you will learn all the available features of the product, as well as information on its operation. The information that you get Dell POWEREDGE SC440 will certainly help you make a decision on the purchase.
If you already are a holder of Dell POWEREDGE SC440, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Dell POWEREDGE SC440.
However, one of the most important roles played by the user manual is to help in solving problems with Dell POWEREDGE SC440. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Dell POWEREDGE SC440 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
