Instruction/ maintenance manual of the product 860 Dell
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www .dell.com | support.dell.com Dell™ PowerEdge™ 860 Sy stems Hardware Owner’ s Manual.
Notes, Notices, and Cautions NOTE: A NOTE indicates important i nformation that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential da mage to hardware or loss of da ta and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for propert y damage, personal injury , or death.
Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Other Information Y ou May Need . . . . . . . . . . . . . . . . . . . . . . . . . 9 Accessing Sy stem Featur es During Startup . . . . . . . . . . . .
4 Contents Disabling a Forgotten Password . . . . . . . . . . . . . . . . . . . . . . . . . 40 Baseboard Management Controller Configuration . . . . . . . . . . . . . . . 40 Entering the BMC Setup Module . . . . . . . . . . . . . . . . . . . . . . 41 BMC Setup Module Options .
Contents 5 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Removing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . 61 Installing th e Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . 62 Expansion Cards .
6 Contents T roubleshooting a Serial I/O Device . . . . . . . . . . . . . . . . . . . . 82 T roubleshooting a USB Device . . . . . . . . . . . . . . . . . . . . . . . 83 T roubleshooting a NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Responding to a Sy stems Management Software Alert Message .
Contents 7 6 Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . . 97 Sy stem Board Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Sy stem Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8 Contents.
About Y our Sy stem 9 About Y our Sy stem This section describes the physical, firmware, and softwar e interface features that provide and ensure the essential functioning of your system. The ph ysical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability .
10 About Y our Sy stem • Updates ar e sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Alway s check for updates on support.dell.com and read the updates first because they often supersede information in other documents.
About Y our Sy stem 11 Front-Panel Features and Indicators Fi g u r e 1 - 1 shows the controls, indicators, connectors, and fe atures on the system front panel behind the optional bezel. (T o remove the bezel, pr ess the latc h at the left end of the bezel.
12 About Y our Sy stem T able 1-2. Front-Panel Components Item Component Icon Description 1 P ower -on indicator , power button The power button turns system power off and on.
About Y our Sy stem 13 6 System status indicator The blue system status indicator lights up during normal system operation. The amber system status in dicator flashes when the system needs attention due to a system problem.
14 About Y our Sy stem Back-Panel Features and Indicators F igure 1-2 shows the controls, indicators, and co nnectors located on the system's back panel.
About Y our Sy stem 15 • Always attach an external device while your system and the device ar e turned off. Next, turn on any external devices befor e turning on the system ( unless the documentation for the device specifies otherwise).
16 About Y our Sy stem T able 1-4. Sy stem Messages Message Causes Corrective Actions Amount of available memory limited to 256MB The OS Install Mode option in the System Setup program is set to On .
About Y our Sy stem 17 Error: Incorrect memory configuration. Ensure memory in slots DIMM1_A and DIMM1_B, DIMM2_A and DIMM2_B match identically in size, speed and rank. The installed memory modules are not matched pairs. See "Memory Module Installation Guidelines" on page 68.
18 About Y our Sy stem Memory address line failure at address , read value expecting value Memory double word logic failure at address , read value expecting value Memory odd/even logic failure at sta.
About Y our Sy stem 19 Not a boot diskette The operating system is trying to boot from a diskette that does not have a bootable operating system installed on it. Insert a diskette that has a bootable operating system. PCI BIOS failed to install PCI device BIOS (Option ROM) checksum failure is detected during shadowing.
20 About Y our Sy stem Primary drive 0/1 failure F aulty drive. INT13 call failure from the drive. Ensure that the har d drive cables are properly connected.
About Y our Sy stem 21 The amount of system memory has changed. F aulty memory module. Information only , if you have changed the memory configuration. See "T roubleshooting System Memory" on page 88. If the problem persists, see "Getting Help" on page 103.
22 About Y our Sy stem Diagnostics Indicator Codes The four diagnostics indicators on the system fron t panel display error codes during system startup. T able 1-5 lists the causes and possible corr ective actions associated with these codes. Write fault Write fault on selected drive F aulty diskette, disk ette drive, hard drive.
About Y our Sy stem 23 Diskette drive or har d drive failure. Ensure that the disk ette drive and hard-drive are properly connected. See "Installing a Har d Drive" on page 56 for information on the drives installed in your system. P ossible USB failure.
24 About Y our Sy stem Sy stem Beep Codes If an error that cannot be reported on the scr een occurs during POST , the system may emit a series of beeps that identifies the problem. NOTE: If the sy stem boots without a keyboard, mouse, or moni tor attached, the sy stem do es not issue beep codes related to those peripherals.
About Y our Sy stem 25 1-2-2 DMA initialization failure See "T ro ubleshooting System Memory" on page 88. 1-2-3 DMA page register write/r ead failure 1-3-1 Main-memory refr esh verification .
26 About Y our Sy stem W arning Messages A warning message alerts you to a po ssible problem and prompts you to respond befor e the system continues a task. F or example, before you format a disk ette, a message will warn you that you may lose all data on the diskette.
About Y our Sy stem 27 Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages fo r drive, temperatur e, fan, and power conditions. F or more information, see the systems management softwar e documentation.
28 About Y our Sy stem.
Using the Sy stem Setup Program 29 Using the Sy stem Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings.
30 Using the Sy stem Setup Program NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the sy stem. Sy stem Setup Options Main Screen When you enter the System Setup program, the main System Setup program screen appears (see Fi g u r e 2 - 1 ) .
Using the Sy stem Setup Program 31 Figure 2-1. Main Sy stem Setup Program Screen T able 2-2 lists the options and descript ions for the information fields that appear on the main System Setup program screen. NOTE: The Sy stem Setup program defaults are listed under their respec tive options, wh ere applicable.
32 Using the Sy stem Setup Program Video Memory Displays the amount of video memory . This option does not have user - selectable settings. System Memory T esting ( Enabled default ) Determines if memory is being tested during POST . OS Install Mode ( Off default) Determines the maximum amount of memory available to the operating system.
Using the Sy stem Setup Program 33 CPU Information Screen T able 2-3 lists the options and descriptions for the information fields that appear on the CPU Information screen. Report K eyboard Errors (Report default) Enables or disables reporting of k eyboa rd errors during the POST .
34 Using the Sy stem Setup Program Integrated Devices Screen T able 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. 64-Bit T echnology Specifies if the in stalled processor supports Intel ® 64-bit extensions.
Using the Sy stem Setup Program 35 Console Redirection Screen T able 2-5 lists the options and descriptions for the information fields that appear on the Console Redirection screen. Serial P ort ( COM1 default) Serial P ort options ar e COM1 , COM3 , BMC Serial , BMC NIC , COM1/BMC , and Off .
36 Using the Sy stem Setup Program Sy stem Security Screen T able 2-6 lists the options and descriptions for the information fields that appear on the System Security screen.
Using the Sy stem Setup Program 37 Exit Screen After you press <Esc> to e xit the System Setup program, the Exit screen displays the following options: • Save Changes and Exit • Discard Chan.
38 Using the Sy stem Setup Program Assigning a Sy stem Password Before you assign a system passwor d, ente r the System Setup program and check the System P assw ord option. When a system password is assigned, the setting shown for the System P assword option is Enabled .
Using the Sy stem Setup Program 39 T o disable the password security : 1 T urn on or reboot your system by pressing <Ctrl><Alt><Del>.
40 Using the Sy stem Setup Program As you press each character k ey (or the spacebar fo r a blank space), a placeholder appears in the field. The password assignment is not case-sensitive. However , certain k ey combinations are not valid. If you enter one of these combinations, the syste m beeps.
Using the Sy stem Setup Program 41 • Control of system functions including power on and off • Support is independent of the system’s power or operating state • P rovides text console redir ect.
42 Using the Sy stem Setup Program.
Installing Sy stem Components 43 Installing Sy stem Components This section describes how to ins tall the following system components: • Cooling shroud • System battery • Optical drive • Hard .
44 Installing Sy stem Components Figure 3-1. Inside the Sy stem The system board holds the system 's control circuitry and other el ectronic components. The processor and memory are installed dir ectly on the system bo ard. Using a riser card, the system can accommodate two expansion car ds.
Installing Sy stem Components 45 Removing the Bezel 1 Unlock the bezel. See F igure 3-2. 2 Unlatch the left end of the bezel and rotate it away from the front panel. 3 Unhook the right end of the bezel and pull the bezel away from the system. Figure 3-2.
46 Installing Sy stem Components Opening the Sy stem CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em.
Installing Sy stem Components 47 Closing the Sy stem 1 Ensure that you did not leave to ols or parts inside the system. 2 Place the cover over the sides of the chassis, and slide the cover forward. 3 Tighten the thumbscr ew at the back of the system to secure the cover .
48 Installing Sy stem Components Figure 3-4. Installing and Remo ving the Cooling Shroud Installing the Cooling Shroud 1 Insert the tab on the side of the cooling shroud and the release latch into the fan assembly .
Installing Sy stem Components 49 Sy stem Battery Replacing the Sy stem Battery CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em.
50 Installing Sy stem Components 8 Reinstall the riser card. See "In stalling the Riser Car d" on page 67. 9 Install the cooling shroud. See "In stalling the Cooling Shroud" on page 48. 10 Close the system. See "Closing the System" on page 47.
Installing Sy stem Components 51 Figure 3-6. Removing and Ins talling the Optional Optical Drive Installing the Optical Drive CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em.
52 Installing Sy stem Components Configuring the Boot Drive The drive or device from which the system boots is determined by th e boot order specified in the System Setup program.
Installing Sy stem Components 53 Figure 3-7. Removing the HDD 0 Hard-Drive Carrier 1 HDD0 hard-drive carrier 2 interface cable 3 power cable 4 plunger 5 notches (4) 6 tabs (4) 4 1 2 3 6 5.
54 Installing Sy stem Components Figure 3-8. Removing the HDD1 Hard-Drive Carrier 6 Using a #2 Phillips screwdriver , r emove the four scre ws that secure the har d drive to the carrier and remove the drive from the carrier .
Installing Sy stem Components 55 Figure 3-9. Removing the Hard Driv e From the HDD0 Drive Carrier 1 HDD0 hard-drive carrier 2 scre ws (4) 3 mounting holes (4) 4 hard drive 4 1 2 3.
56 Installing Sy stem Components Figure 3-10. Removing the Hard Drive From the HDD1 Drive Carrier Installing a Hard Drive CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em.
Installing Sy stem Components 57 • If a SAS controller card is pr esent, attach the HDD0 cable from the SAS controller to hard drive 0 and attach the HDD1 cable to hard drive 1. See the controller car d do cumentation for further information. 7 Install the CD drive.
58 Installing Sy stem Components Figure 3-11. Installing and Removing the Fan Assembly Installing the Fan Assembly 1 Align the holes in the fan assembly with the tw o fan assembly securing posts. See F igure 3-11. 2 Lower the fan assembly until the release levers snap onto the securing posts.
Installing Sy stem Components 59 Optional PCI Fan Assembly The optional PCI fan module provid es cooling for the expansion car ds. NOTICE: Y our sy stem requires the PCI fan assembly if your sy stem has a SAS controller that can be connected to an external storage sy stem.
60 Installing Sy stem Components Figure 3-12. Installing and Re moving the PCI Fan Assembly Installing the PCI Fan Assembly 1 Align the fan assembly with the screw holes on the chassis and use a #2 Phillips scr ewdriver to install the two mounting screws.
Installing Sy stem Components 61 6 Connect the control panel interface cable to the FP_CONN1 connector on the system board. See F igure 6-2 for the location of the connector . 7 Connect the optical drive interface cable to the IDE connector on the system board.
62 Installing Sy stem Components Figure 3-13. Installing and Removing the Power Supply Installing the Power Supply 1 Lower the power supply into the chassis and slide it backward until the four pins on the power supply are engaged into the securing brack ets.
Installing Sy stem Components 63 3 Connect the following power supply cables: a P3 to the hard drive cable harness b P2 to the system board connector 12V c P1 to the system board connector P WR_CONN 4 Close the system. See "Closing the System" on page 47.
64 Installing Sy stem Components Figure 3-14. Installing and Removing Expa nsion Cards 1 expansion-card retainer 2 slot 1 3 slot 2 4 expansion-card connector (on riser card) 5 expansion card 1 5 4 2 3.
Installing Sy stem Components 65 Figure 3-15. Opening and Closing the Expansion-Card Sliding Retainer Removing an Expansion Card CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em.
66 Installing Sy stem Components 6 If you are permanently r emoving the card, replace the metal filler brack et over the empty card-slot opening. NOTE: Filler brackets must be installe d over empty expansion-card slots to maintain FCC certification of the sy stem.
Installing Sy stem Components 67 Figure 3-16. Installing and Removing the Riser Card Installing the Riser Card CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em.
68 Installing Sy stem Components Y ou can upgrade the system memory by installing combinations of 512-MB, 1-GB, and 2-GB unbuffered memory modules. If you receive an error message stating that maximum memory has been e xceeded, see "System Messages" on page 15 for more information.
Installing Sy stem Components 69 Installing Memory Modules CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em.
70 Installing Sy stem Components Figure 3-17. Installing and Removing a Memory Module Removing Memory Modules CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em.
Installing Sy stem Components 71 Replacing the Processor CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em.
72 Installing Sy stem Components 5 If the heat sink has not separated from the processor , carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it r eleases from th e processor . Do not pry the heat sink off of the processor .
Installing Sy stem Components 73 13 Set the processor lightly in the socket and ensur e th at the processor is level in the socket. When the processor is positioned correctly , pre ss it gently to seat it in the socket. 14 Close the processor cover . 15 Rotate the release lever back down until it sn aps into place, securing the processor cover .
74 Installing Sy stem Components Figure 3-20. Installing and Remov ing the Control Panel Assembly Installing the Control Panel Assembly CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em.
Installing Sy stem Components 75 Sy stem Board (Service-Only Procedure) The system board and system boar d tray are removed and r eplaced as a single assembly . Removing the Sy stem Board Assembly CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em.
76 Installing Sy stem Components Figure 3-21. Installing and Re moving the Sy stem Board Installing the Sy stem Board Assembly CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em.
Installing Sy stem Components 77 5 Connect the two power cables to the 12V and PWR_CONN connectors on the system boar d. See Fi g u r e 6 - 2 . 6 Connect the chassis intrusion cable to the IN TRUSION_SWITCH connector on the system boar d. 7 Install the riser card.
78 Installing Sy stem Components.
T roubleshooting Y our Sy stem 79 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem T o perform certain procedures in this document, you must r emove the system cover and work inside the system.
80 T roubleshooting Y our Sy stem Checking the Equipment This section provides troubleshooting procedures for e xternal devices attached to the system, such as the monitor , keyboar d, or mouse. Before you perform any of the procedures, see "T roubleshooting External Connections" on page 81.
T roubleshooting Y our Sy stem 81 T roubleshooting External Connections Loose or improperly connected cables are the most like ly source of problems for the system, monitor , and other peripherals (such as a printer , keyboar d, mouse, or other external device).
82 T roubleshooting Y our Sy stem T roubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly . Action 1 R un the appropriate online diagnostic test. Se e "Using Dell P owerEdge Diagnostics" on page 93.
T roubleshooting Y our Sy stem 83 Action 1 T urn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cab le, and turn on the system and the serial device. If the problem is resolved, r eplace the int erface cable.
84 T roubleshooting Y our Sy stem Action 1 R un the appropriate online diagnostic test. See "Using Dell P owerEdge Diagnostics" on page 93. 2 Check the appropriate indicator on the NIC co nnector . See "NIC Indicator Codes" on page 15.
T roubleshooting Y our Sy stem 85 4 Let the system dry thoroughly for at least 24 hours. 5 Close the system. See "Closing the System" on page 47. 6 Reconnect the system to the electrical outlet, a nd turn on the system and attached peripherals.
86 T roubleshooting Y our Sy stem T roubleshooting the Sy stem Battery Problem • System message indicates a problem with the battery . • System Setup program loses system configuration information.
T roubleshooting Y our Sy stem 87 4 Ensure that the power supply is properly installed by r emoving and reinstalling it. See "P ower Supply" on page 61. If the problem persists, remove the faulty power supply . See "Removing the P ower Supply" on page 61.
88 T roubleshooting Y our Sy stem 4 If the problem is not resolved, install a new fan. See "F an Assembly" on page 57. If the replacement fan is working properly , clos e the system. See "Closing the System" on page 47. If the replacement fan does not operate, see "Getting Help" on page 103.
T roubleshooting Y our Sy stem 89 9 Close the system. See "Closing the System" on page 47. 10 Reconnect the system to its electrical outlet, a nd turn on the system and attached peripherals. 11 Enter the System Setup program and check the syste m memory setting.
90 T roubleshooting Y our Sy stem 6 Ensure that the interface cable is secur ely conne cted to the optical drive and to the controller . 7 Ensure that a power cable is properly connected to the drive. 8 Close the system. See "Closing the System" on page 47.
T roubleshooting Y our Sy stem 91 b Open the system. See "Opening the System" on page 46. c V erify that the cable connections between the hard drive(s) and the drive controller ar e correct, whether the connections are to the SA T A connector s on the system board, a SAS e xpansion card, or a SAS R AID controller .
92 T roubleshooting Y our Sy stem 12 R un the appropriate online diagnostic test. If the tests fail, see "Getting Help" on page 103. 13 F or each expansion card you r emoved in step 9, perform the following steps: a T urn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Running the Sy stem Diagnostics 93 Running the Sy stem Diagnostics If you experience a problem with your system, run th e diagnostics befor e calling for technical assistance. The purpose of the diagnostics is to test your syst em's hardwar e without requiring additional equipment or risking data loss.
94 Running the Sy stem Diagnostics When to Use the Sy stem Diagnostics If a major component or device in the system does not operate properly , component failur e may be indicated.
Running the Sy stem Diagnostics 95 Sy stem Diagnostics T esting Options Click the testing option in the Main Menu window . T able 5-1 provi des a brief explanation of testing options.
96 Running the Sy stem Diagnostics Viewing Information and Results The tabs in the Customize window provide information about the te st and the test results. The following tabs are available: • Res u lt s — Displays the test that ran and the result.
Jumpers and Connectors 97 Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. Sy stem Board Jumpers F igure 6-1 shows the location of the configuration jumpers on the system board.
98 Jumpers and Connectors Sy stem Board Connectors See F igure 6-2 and T able 6-2 for the location and description of the sy stem board connectors. Figure 6-2. Sy stem Board Connectors T able 6-1. Sy stem Board Jumper Settings Jumper Setting Description NVRAM_CLR (default) The configuration setti ngs in NVR AM are retained at system boot.
Jumpers and Connectors 99 Riser Card Connectors The system is available with either a PCIe riser ca rd or a PCI- X/PCIe riser car d. See Figur e 6-3 and F igure 6-4 for the location and description of t he expansion-car d slots on the two riser cards.
100 Jumpers and Connectors Figure 6-3. PCIe Riser Card Connectors Figure 6-4. PCI-X/PCIe Riser Card Connectors 1 slot 1, PCIe x4-lane (x8-lane connector) 2 slot 2, PCIe x8-lane 1 slot 1, PCI-X 64-bit 133 MHz (3.
Jumpers and Connectors 101 Disabling a Forgotten Password The system's software security featur es include a system password and a setup password, which ar e discussed in detail in "Using the System Setup P rogram " on page 29.
102 Jumpers and Connectors.
Getting Help 103 Getting Help Obtaining Assistance If you need assistance with a technical problem, perform the following steps: 1 Complete the procedures in "T roubleshooting Y our System" on page 79. 2 R u n the system diagnostics and recor d any information provided.
104 Getting Help www .euro .dell.com (Europe only) www .dell.com/la (Latin American countries) www .dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous , and use your e-mail address as your passwor d.
Getting Help 105 Dell Enterprise T raining and Certification Dell Enterprise T raining and Certification is available; see www .dell.com/training for more information.
106 Getting Help Remember to fill out the Diagnostics Checklist (see "Dia gnostics Checklist" on page 107). If possible, turn on your system before you call Dell for technical as sistance and call from a telephone at or near the computer .
Getting Help 107 Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back of the computer): Express Servi ce Code: Return Material Authorization Number ( if provided.
108 Getting Help Contacting Dell T o contact Dell electronically , you can access the following websites: • www .dell.com • support.dell.com (support) F or specific web addresses for yo ur country , find the appropriate co untry section in the table below .
Getting Help 109 Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11 W ebsite: www .dell.com.ar E-mail: la-techsupport@dell.com E-mail for desktop and portable computers: la-techsupport@dell.com E-mail for servers and EMC ® storage products: la_enterprise@dell.
110 Getting Help Barbados W ebsite: www .dell.com/bb E-mail: la-techsupport@dell.com T echnical Support 1-800-534-3142 Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 We b s i t e : support.
Getting Help 111 Canada (North Y ork, Ontario) International Access Code: 011 Online Order Status: www .dell.ca/ostatus AutoT ech (automated Hardwar e and W arranty Support) toll-free: 1-800-247-9362 Customer Service (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Service (med.
112 Getting Help China (Xiamen) Country Code: 86 City Code: 592 T echnical Support website: support.dell.com.cn T echnical Support E-mail: cn_support@dell.
Getting Help 113 Costa Rica W ebsite: www .dell.com/cr E-mail: la-techsupport@dell.com T echnical Support toll-free: 800-012-0232 Czech Republic (P rague) International Access Code: 00 Country Code: 420 W ebsite: support.euro.dell.com E-mail: czech_dell@dell.
114 Getting Help El Salvador We b s i t e : www .dell.com/ec E-mail: la-techsupport@dell.com T echnical Support (T elephonica) toll-free: 8006170 F inland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9 We b s i t e : support.
Getting Help 115 Germany (F rankfurt) International Access Code: 00 Country Code: 49 City Code: 69 W ebsite: support.euro.dell.com E-mail: tech_support_central_europe@dell.
116 Getting Help Hong Kong International Access Code: 001 Country Code: 852 W ebsite: support.ap.dell.com T echnical Support E-mail: HK_support@Dell.com T echnical Support (Dimension and Inspiron) 008.
Getting Help 117 Ireland (Cherrywood) International Access Code: 00 Country Code: 353 City Code: 1 W ebsite: support.euro.dell.com E-mail: dell_direct_support@dell.
118 Getting Help Jamaica E-mail: la-techsupport@dell.com T echnical Support (dial from within Jamaica only) toll-free: 1-800-326-6061 or toll-free: 1-800-975-1646 Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 We b s i t e : support.
Getting Help 119 Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2 E-mail: krsupport@dell.com Support toll-free: 080-200-3800 Support (Dimension, PDA, Electronics and Accessor.
120 Getting Help Malaysia (P enang) International Access Code: 00 Country Code: 60 City Code: 4 We b s i t e : support.ap.dell.com T echnical Support (Dell Pr ecision, OptiPlex, and Latitude) toll-fre.
Getting Help 121 Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 W ebsite: support.euro.dell.com T echnical Support for XPS 020 674 45 94 T echnical Support for al.
122 Getting Help P oland (W arsaw) International Access Code: 011 Country Code: 48 City Code: 22 We b s i t e : support.euro .dell.com E-mail: pl_support_tech@dell.
Getting Help 123 Singapore (Singapore) International Access Code: 005 Country Code: 65 NOTE: The phone numbers in th is section should be called from within Singap ore or Mala y sia only .
124 Getting Help Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 We b s i t e : support.euro .dell.com Home and Small Business T echnical Support 902 100 130 Customer Care .
Getting Help 125 Ta i w a n International Access Code: 002 Country Code: 886 W ebsite: support.ap.dell.com E-mail: ap_support@dell.com T echnical Support (OptiPlex, Latitude, Inspiron, Dimension, and .
126 Getting Help U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 We b s i t e : support.euro .dell.com E-mail: dell_direct_support@dell.
Getting Help 127 U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free: .
128 Getting Help U.S. V irgin Islands E-mail: la-techsupport@dell.com T echnical Support toll-free: 1-877-702-4360 V enezuela We b s i t e : www .dell.
Glossary 129 Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and P ower Interface. A standard interface for enabling the operating system to direct configuration and power management.
130 Glossary cm — Centimeter(s). cmos — Complementary metal-oxide semiconductor . component — As they relate to DMI, components include operating systems, computer systems, e xpansion cards, and peripherals that ar e compatible with DMI. Each component is made up of groups and attributes that are defined as r elevant to that component.
Glossary 131 expansion-card connector — A connector on the system board or riser boar d for plug ging in an expansion car d. F — F ahrenheit. FAT — File allocation table. The file system structur e used by MS-DOS to organize and k eep track of file storage.
132 Glossary KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. key combination — A command requiring you to pr ess multiple keys at the same time (for e xample, <Ctrl><Alt><Del>). kg — Kilogram(s); 1000 grams.
Glossary 133 NTFS — The NT F ile System option in the W indows 2000 operating system. NVRAM — Nonvolatile random-access memory . Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information.
134 Glossary SAS — Serial-attached SCSI. SA T A — Serial Advanced T echnology Attachment. A standard interface between the system boar d and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data tran smission rates than standard ports.
Glossary 135 UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language. uplink port — A port on a network hub or switch used to connect to other hubs or sw itches without r equiring a crossover cable.
136 Glossary.
Index 137 Index A alert messages, 27 assigning passwords, 38 B Baseboard Management Controller (BMC), 40 battery removing or r eplacing, 4 9 replacing, 4 9 troubleshooting, 8 6 beep codes, 24 bezel in.
138 Index 138 Index H hard drives configuring the boot drive, 5 2 installing, 5 6 removing, 5 2 troubleshooting, 9 0 I indicators back-panel, 1 4 front-panel, 1 1 NIC, 1 5 installing bezel, 4 5 CD dri.
Index 139 R R AID controller card. See expansion car ds. recommended tools, 43 removing bezel, 4 5 CD drive, 5 0 control panel, 7 3 cooling shroud, 4 7 expansion car ds, 6 5 hard drives, 5 2 memory mo.
140 Index 140 Index U USB device troubleshooting, 8 3 V video troubleshooting, 8 1 W warning messages, 26 warranty , 9 wet system troubleshooting, 8 4.
An important point after buying a device Dell 860 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Dell 860 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Dell 860 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Dell 860 you will learn all the available features of the product, as well as information on its operation. The information that you get Dell 860 will certainly help you make a decision on the purchase.
If you already are a holder of Dell 860, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Dell 860.
However, one of the most important roles played by the user manual is to help in solving problems with Dell 860. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Dell 860 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center