Instruction/ maintenance manual of the product OL-10189-01 Cisco Systems
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CH A P T E R 3-1 Cisco Unified CallM anager Assistant User Guide OL-10189-01 3 How to Use the Assistant Console to Handle Calls Y ou can use yo ur mouse and keyboard to place, an swer , transfer , end, and otherwise handle calls from the Assist ant Console.
Chapter 3 How to Use the Assista nt Console to Handle Calls How to Place a Call 3-2 Cisco Unified CallM anager Assistant User Guide OL-10189-01 How to Place a Call T o place a call from the Assistant Console, choose any of the follo wing opt ions: • Click the Dial call co ntrol bu tton.
3-3 Cisco Unified CallM anager Assistant User Guide OL-10189-01 Chapter 3 How to Use the Assistant Conso le to Handle Calls How to Answer a Call How to Answer a Call T o answer a selected call, c hoo se any o f the follo wing options: • Click the Answer call control b utton.
Chapter 3 How to Use the Assista nt Console to Handle Calls How to Put a Call on Hold 3-4 Cisco Unified CallM anager Assistant User Guide OL-10189-01 How to Put a Call on Hold T o put a selected call on hold, choo se one of the follo wing options: • Click the Hold call control button.
3-5 Cisco Unified CallM anager Assistant User Guide OL-10189-01 Chapter 3 How to Use the Assistant Conso le to Handle Calls How to Transfer a Call How to Transfer a Call There are three ways to transf.
Chapter 3 How to Use the Assista nt Console to Handle Calls How to Set up a Conference Call 3-6 Cisco Unified CallM anager Assistant User Guide OL-10189-01 • In the Speed Dials or Direct ory panel, right-click on the l isting to which you want to transfer the call, then choose Consult T ransfer from the pop-up menu.
3-7 Cisco Unified CallM anager Assistant User Guide OL-10189-01 Chapter 3 How to Use the Assistant Conso le to Handle Calls How to Divert a Ca ll to Anot her Number • Click the Conference call cont rol butto n. • Right-click on the call and choose Conference from the pop-up menu.
Chapter 3 How to Use the Assista nt Console to Handle Calls How to Divert a Call to Another Number 3-8 Cisco Unified CallM anager Assistant User Guide OL-10189-01 How to Use Immediate Divert T o di vert a selected call to the Immedi ate Di vert tar get, choose one of the follo wing options: • Click the Immediate Divert call control b utton.
3-9 Cisco Unified CallM anager Assistant User Guide OL-10189-01 Chapter 3 How to Use the Assistant Conso le to Handle Calls How to Send a Call to a Voice Messaging Service Tips • In addition to configuring y our ow n Immediate Di vert tar get, you can do so for you manager .
Chapter 3 How to Use the Assista nt Console to Handle Calls How to Send a Ca ll to a Voice Messaging Service 3-10 Cisco Unified CallM anager Assistant User Guide OL-10189-01 • This feature does not apply to calls th at you have placed or receiv ed on one of your o wn phone lines.
An important point after buying a device Cisco Systems OL-10189-01 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Cisco Systems OL-10189-01 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Cisco Systems OL-10189-01 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Cisco Systems OL-10189-01 you will learn all the available features of the product, as well as information on its operation. The information that you get Cisco Systems OL-10189-01 will certainly help you make a decision on the purchase.
If you already are a holder of Cisco Systems OL-10189-01, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Cisco Systems OL-10189-01.
However, one of the most important roles played by the user manual is to help in solving problems with Cisco Systems OL-10189-01. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Cisco Systems OL-10189-01 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
