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Corporate Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 526-4100 Cisco P er sonal Assi stant Installation and A dministration Guide Re lease 1 .
THE SPECIFICATION S AND INFORMATION REGARDING TH E PRODUCTS IN TH IS MANUAL A RE SUBJECT TO CHAN GE WITHOUT N OTICE. ALL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED.
iii Cisco Personal Assistant 1. 4 Inst allation and Administration Guide OL-4590-03 CONTENTS Preface ix Overview ix Audience ix Related Documentation x Help and Document Conventions x Using Help x Document Conventions xi Obtaining Documentation xi Cisco.
Contents iv Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Using Partitions and Calling Search Spaces Without Personal Assistant 1-17 Defining Partitions and Call Searc.
Contents v Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 CHAPTER 4 Configuring Personal Assistant 4-1 Personal Assistant Configuration Task List 4-1 Logging On to and .
Contents vi Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Calls Transferred to Voice Mail Too Quickly 6-4 Dial Rules No t Working Pr operly 6-4 Calls Dropping 6-4 Call.
Contents vii Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Directory Hierarchy Configuration A-7 Directory Lookup Rules A-8 Enhanced Text to Speech Config uration A-9 .
Contents viii Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03.
ix Cisco Personal Assistant 1. 4 Inst allation and Administration Guide OL-4590-03 Preface This preface describes who sh ould read this publication and its document con ventions.
x Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Preface Related Documentation The tasks described in this guide are consid ered to be adminis tration-le vel tasks. Because of the cl ose interaction of Personal Assistant with Cisco CallManager, these tasks requi re you to be familiar with Cisco CallMana ger as well .
xi Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Preface Obtaining Documentation Document Conventions The Cisco P ersonal Assistant Instal lation and Administr ation G.
xii Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Preface Documentation Feedba ck Y ou can access the Cisco website at this URL: http://www .cisco.com Y ou can access international Cisco website s at this URL: http://www .
xiii Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Preface Obtaining Technical Assistance Access to all tools on the Cisco T echnical Support W e bsite requires a Cisco.
xiv Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Preface Obtaining Additional Publ ications and Information Se verity 4 (S4)—Y ou require information or assistance with Cisco product capabiliti es, installation, or confi guration.
CH A P T E R 1-1 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 1 Planning for Personal Assistant Before you install Cisco Personal Assistan t into your product ion network, y ou should take the time to understand it and ho w it f its in the rest of the IP tel ephony netw ork.
1-2 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding Persona l Assistant Proxy Access Users can gi ve other users permissio n to access and manage their Personal Assistant accounts.
1-3 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding Personal Assistan t Cisco IP Telephony Terminology Personal .
1-4 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding Persona l Assistant Partitions and Calling Search Spaces In a Cisco CallManager setup , each phone exte nsion is assi gned to a partiti on and a calling search spac e.
1-5 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding Personal Assistan t How Personal Assistant Uses Directories Wi t h P e r s o n a l Assistant, you mu st hav e a supported LD AP directory installed, to meet network requirements.
1-6 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding Persona l Assistant Figure 1-1 illustrates the conn ection of Personal Assistant to the IP telephon y networ k.
1-7 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding Personal Assistan t Personal Assistant and User Interactions.
1-8 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding the Personal Assistant Se rver and Speech-R ecognition Server Access to Personal Assistant The follo wing sequence illu strates the pro cesses in volved when users access Personal Assistant: 1.
1-9 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding the Perso nal Assistant Server and Speec h-Recognition Serve.
1-10 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Creating Server Clusters Interactions of the Personal Assistant Server and.
1-11 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Creating Server Cluste rs During server inst allation, you must specify the same Cisco CallManager publ isher for all of the Personal Assistant and speech-r ecognition serv ers in th e same Personal Assistant cluster .
1-12 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Creating Server Clusters • Whether you enable automatic failo ver for Personal Assistant server redundanc y .
1-13 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Creating Server Cluste rs 2.
1-14 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Creating Server Clusters T o create a simple Personal Assistant server clu.
1-15 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Creating Server Cluste rs Effect of Load Balancing on Rule-Based Call Rou.
1-16 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant If you def ined more than 18 media ports on server A and serv er B, the servers wil l not be able to tak e on the full load of the other serv er if it becomes disab led.
1-17 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant • Defin ing Partiti ons and .
1-18 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant On the other hand, User 5555 can dial User 3000, because the calling search space of User 5555, cssG W , includes the Lobb y partition in which t he extension of User 3 000 exists.
1-19 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant 3. Create the calling search space for Personal Assistant, in this example, cssP A, and add the partitions indicated in the follo wing table to it.
1-20 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant Note that because cssP A contai.
1-21 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant 3. Update each IP phone e xtension that you want managed with th e ne w P AMa naged partition and t he cssPhones calling search space.
1-22 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant When User 1002 dials U ser 1001, Cisco CallManager uses the calling search space of User 1002, cssPhones, and f inds that 1XXX, in the P A partition matches.
1-23 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Customizing Implementation of Personal Assistant Why You Need Interceptor.
1-24 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Preventing Toll Fra ud Preventing Toll Fraud T o prev ent or limit name-di.
CH A P T E R 2-1 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 2 Installing and Upgrading Personal Assistant This chapter contains t he follo wing sections: • T ask.
2-2 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 2 Installing and Upgrading Personal Assistant Installing Personal Assistant Software 4. If the system uses Activ e Director y for the corporate dire ctory , prepare t he directory s ystem to w ork with Personal Assistant.
2-3 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 2 Installing a nd Upgrading Personal Assistant Installing Personal Assistant Softw are Step 7 Do the follo wing substeps on the Cisco Personal Assistant Components windo w: a.
2-4 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 2 Installing and Upgrading Personal Assistant Installing Personal Assistant Software Step 12 Click Next . The Ready to Install Cisco Personal Assistant window opens.
2-5 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 2 Installing a nd Upgrading Personal Assistant Task List for Upgrading from Pe rsonal Assistant Version 1.3(x ) Confir m that the test completes successfully .
2-6 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 2 Installing and Upgrading Personal Assistant Setting Up Active Directory as the Corpor ate Directory for Pe rsonal Assistant 11. If Cisco CallManager is conf igured in a cluster , specify t he Cisco CallManager internal directory configuration.
2-7 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 2 Installing a nd Upgrading Personal Assistant Setting Up Active Directory as the Corp orate Directory for Personal Assistan t Using an LDIF File LDIF is a standard format used to imp ort and export data fro m an LD AP directory .
2-8 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 2 Installing and Upgrading Personal Assistant Disabling McAfee NetShield Se rvices Sample LDIF File Creation For e xample, assume that the directory is Acti ve Directory and that you are setting up the LDIF file Paldifdata.
2-9 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 2 Installing a nd Upgrading Personal Assistant Re-Enabling Cisco Security Agent for Cisco Personal Assistant Step 6 Close the Services MMC.
2-10 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 2 Installing and Upgrading Personal Assistant Refreshing the System—Updatin g User Information from the Corporate D irectory Step 5 Check the Enhanced TTS Server check box .
2-11 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 2 Installing a nd Upgrading Personal Assistant Refreshing the System—Updati ng User Information from the Corporate Directory To Refresh the System Step 1 Log on to the Personal Assistant adminis tration interface.
2-12 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 2 Installing and Upgrading Personal Assistant Refreshing the System—Updatin g User Information from the Co.
CH A P T E R 3-1 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 3 Configuring Cisco CallManager for Personal Assistant After installing Personal Assistant, you must co.
3-2 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 3 Configuring Cisc o CallManager for Personal Assistant Setting Up Cisco IP Phone Route Plans • P A CSS—includes the P AM anagedEmp loyee and Emplo yee partitions The examples are based on a single Cisco CallManager cluster .
3-3 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 3 Configuring Cisco CallManager for Personal Assistant Setting Up Personal Assi stant to Intercept Calls Step 2 Click Add a New Calling Search Space . The Calling Search Space Con figuration page opens.
3-4 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 3 Configuring Cisc o CallManager for Personal Assistant Setting Up Personal Assi stant to Intercept Calls •.
3-5 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 3 Configuring Cisco CallManager for Personal Assistant Setting Up Personal Assi stant to Intercept Calls These route points coincide wi th the phone extensions.
3-6 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 3 Configuring Cisc o CallManager for Personal Assistant Setting Up Personal Assi stant to Intercept Calls Ste.
3-7 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 3 Configuring Cisco CallManager for Personal Assistant Setting Up Personal Assi stant to Intercept Calls Step 14 Continue with the follo wing “T o Create Translation P atterns to Correspond to the Personal Assistant Route Points” procedure.
3-8 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 3 Configuring Cisc o CallManager for Personal Assistant Setting Up the Personal Assistant Number Updating the Partition for Managed Phones T o con vert a phone to Personal Assistant management, assign the p hone to the P AManagedEmployees partition.
3-9 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 3 Configuring Cisco CallManager for Personal Assistant Adding Personal Assistant as a JTAPI User Step 8 In the Directory Number f ield, enter the phone number to be used for calling Personal Assistant (for exam ple, “4000”).
3-10 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 3 Configuring Cisc o CallManager for Personal Assistant Adding Media Ports for Personal Assistant Adding Media Ports for Personal Assistant Media ports terminate the media between Personal A ssistant and the end-user Cisco IP Phones.
3-11 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 3 Configuring Cisco CallManager for Personal Assistant Adding Media Ports for Personal Assistan t For e xample, if yo u need 24 simult aneous sessions, follow these steps to create 24 media ports.
3-12 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 3 Configuring Cisc o CallManager for Personal Assistant Configuring Cisco Unity in Cisco CallManager for In .
CH A P T E R 4-1 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 4 Configuring Personal Assistant The following sections describe how to conf igure Personal Assistant: .
4-2 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Personal Assistant Co nf iguration Task L ist follo wing task list helps you under stand what you must do to make Person al Assistant operational, and also indicates which config uration steps are optional.
4-3 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Logging On to and Out o f the Person al Assistant Admi nistration Interface 12. Personal Assistant looks up callers in th e corporate directory when an in ternal caller is placing a call to another user .
4-4 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Configuring Speech Reco gnition Step 4 Click Session > Logout in the menu bar to log out of the system when you are f inished conf iguring Personal Assistant.
4-5 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Configuring Speech Recognition After clicking Sa ve, Perso nal Assistant displays the number of licenses, which is the maximum number of simultaneous speech ports and locale s av ailable when using this license k ey .
4-6 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Configuring Speech Reco gnition If Maximum Number for Disamb iguation is set to “3, ” a user will be presented with u p to three selections if there are mult iple people with the r e quested name.
4-7 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Configuring Telephony Providers Configuring Telephony Providers Y ou must c.
4-8 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Configuring the Corporate Directory Before you be gin the procedure, you must kno w some details about the corporate directory .
4-9 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Configuri ng the Corporat e Directory The v alue that you enter depends on your corporate directory .
4-10 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Specifying the Cisc o CallManager Internal Dir ectory Config uration (Personal Assistant Version 1.4(3) or Later) Specifying the Cisco CallManager Internal Directory Configuration (Personal Assistant Version 1.
4-11 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Configuring Personal Assistant Servers • The right column contains the settings for the selected server .
4-12 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Configuring Messaging – Adding Personal Assistant W ithout Pre viously D.
4-13 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Configuring Messaging To Identify the Cisco Unity System Mailbox Name Step 1 On the Cisco Unity server , on the W indows Start menu, click Pr ograms > Microsoft Exchange > System Manager .
4-14 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Configuring Enh anced Text to Speec h W e recommend that you use 2000 mill iseconds for a Cisco Unity system, and 40 00 milliseconds for other systems, such as Octe l.
4-15 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Creating a Simple Automated Attendant Step 6 Click Te s t to v alidate the conf iguration.
4-16 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Creating Dialing Rules Step 7 Click Sa ve . The automated attendant is no w operational. Creating Dialing Rules Y ou can create global diali ng rules to automatical ly modify outgoing phon e numbers.
4-17 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Configuring Directory Lookup Rules Ti p T o change a rule, f ind it in the list of rul es, modify the properties as desired, and click Update on the line with the rule.
4-18 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Configuring Directory H ierarchies • New Prefix—Ent er the string of digits that Personal Assistant w ill add to th e front of the dialed number , after removing the specif ied number of digi ts.
4-19 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Setting Up Systemwide Rules Step 6 In the LD AP Search Filter field, enter the LD AP sear ch filter that def ines the group.
4-20 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Integrating Personal Assistant with a Cisco Unity Voice Messaging Syste m To Create and Activate Systemwide Rules Step 1 In the Personal Assistant Administration, select Systemwide Rules > Systemwide Rules .
4-21 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Integrating Personal Assistant with a Cisco Unity Voice Messaging System Do the follo wing six procedures, i n the order gi ven, to conf igure and test the integration.
4-22 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Integrating Personal Assistant with a Cisco Unity Voice Messaging Syste m .
4-23 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Integrating Personal Assistant with an Octel Voice Messagi ng System The Personal Assistant server must be ab le to connect to the Cisco Unity server b y using the DNS name <Cisco Unity server name>.
4-24 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Integrating Personal Assistan t with Exchange 5.5 Octel system as the people who are being called), and which calls Octel would treat as e xternal calls (calls from callers who do not ha ve Octel mailb oxes).
4-25 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Integrating Personal Assistant with Exchange 5.5 Step 3 Expand <Site> . Step 4 Expand Conf igurations . Step 5 Click Connections .
4-26 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Integrating Personal Assistan t with Exchange 5.
CH A P T E R 5-1 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 5 Preparing Users for Personal Assistant There are some configuration changes that you can mak e that affect ho w users use Personal Assistant. Y ou should com municate these changes if yo u make them.
5-2 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 5 Prepa ring Users for Persona l Assistant Dialing Personal Assistant Dialing Personal Assistant Y ou need to.
5-3 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 5 Preparing Users for Personal Assistant How Administrative Changes Affect Users • Reset the recorded name—Y ou can erase the name a us er recorded, which forces the user to rerecord the name the next time they call Personal Assistant.
5-4 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 5 Prepa ring Users for Persona l Assistant How Administrative Changes Affect User s • Enforcing Authenticat.
CH A P T E R 6-1 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 6 Troubleshooting Personal Assistant This chapter contains the following sections: • Resolving Proble.
6-2 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Resolving Problems with Using Personal Assistant • Message W aiting I.
6-3 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Resolvin g Problems with Using Personal Assistan t Users Cannot Make Conference Calls (Cisco CallManager 3.3 or Later) If you are using Ci sco CallManager version 3.
6-4 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Resolving Problems with Using Personal Assistant Calls Transferred to V.
6-5 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Resolvin g Problems with Using Personal Assistan t – Refresh the speech grammar by clicking Refresh Now on the Speech Services Configuration page (Syst em > Speech Services).
6-6 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Resolving Problems with Using Personal Assistant For e xample, user A has the DN 2001 and user B has the DN 2002.
6-7 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Resolvin g Problems with Using Personal Assistan t All Users Cannot Br.
6-8 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Resolving Problems with Using Personal Assistant Step 4 In the Microsoft Ex change Serv er windo w , ver ify the Cisco Unity serv er name in the Micr osoft Exchange Server fie l d.
6-9 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Resolvin g Problems with Using Personal Assistan t If you are using Ci.
6-10 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Resolving Problems with Managing Personal Assistant Resolving Problems.
6-11 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Troubleshooting Failed System Refreshes T o resolve the problem, restart all license managers and speech servers from the control center (System > Control Center ).
6-12 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Monitoring Server Status Step 2 V erify the DNS names or IP addresses in the Speech Recognition Server Hosts and the Speech Recognition License Manager Hosts lists.
6-13 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Monitoring Performance Ta b l e 6-2 P ersonal Assistant P erfor mance Monit or Counters Counter Description Calls Answered The total number of calls that P ersonal Assistant answered.
6-14 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Collecting Call Hist or y Information Collecting Call History Information Personal Assistant maintains call history logs th at you can use to hel p identify toll frau d.
6-15 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Collecting Trace a nd Debug Information • Personal Assistant Speech.
6-16 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Integrating with Netw ork Management Syste ms • P ASCCP—The Skinny protocol subsystem. • P AR ULES—The rules-based call rout ing subsystem.
6-17 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Integrati ng with Netw ork Manag ement Systems Monitoring Personal As.
6-18 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Integrating with Netw ork Management Syste ms Personal Assistant immed iately begins wr iting messages to syslog.
A-1 Cisco Personal Assistant 1. 4 Inst allation and Administration Guide OL-4590-03 APPENDIX A Personal Assistant Administration Page Reference The following sections describe the fields on the pages of the Person al Assistant Administration interface.
A-2 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Control Center If you support mult iple locales, you can instal l a different prompt for each locale, spoken in the applicable language.
A-3 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Corporate Directory Sett ings Corporate Directory Settings The Corporate Directory Set tings page opens when you select System > Corp orate Directory Settings.
A-4 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Corporate Directory Settings Ta b l e A-3 describes the f ields on the Corporate Direct ory Settings page.
A-5 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Corporate Directory Sett ings Directory Search Base DN for Users Enter the Distinguished Name (D N) for the user node o f your corporate d irectory .
A-6 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Cisco CallManager Inter nal Directory Config uration .
A-7 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Directory Hierarchy Configuration Y ou can also modi fy , rearrange, or de lete rules, as foll ows: • T o modify a rule, change the r ule and clic k Update.
A-8 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Directory Lookup Rules If the changes to the directory hi erarchy configuration need to tak e effect immediately , go to the System > Speech Services Conf iguration page, and click Refresh No w .
A-9 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Enhanced Text to Spe ech Configuration calling party .
A-10 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Messaging Configuration Ta b l e A-8 describes the f ields on the Enhanced TTS Configuration page.
A-11 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Messaging Configuration Calendar Mailbox N ame Enter the f irst name and last name of the administr ator account on the Microsoft Exchange server .
A-12 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Miscellaneous Settings Miscellaneous Settings The Miscellaneous Settings page displ ays when you select System > Miscellaneous Settings.
A-13 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Miscellaneous Settings Ta b l e A-10 d escribes the fields on the Miscellaneous Settin gs page.
A-14 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Miscellaneous Settings Caller Input T imeout Enter t.
A-15 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Reset User Information Reset User Information The Reset User Information page opens when you select System > Reset User Information.
A-16 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Server Configuration Server Configuration The Server Conf iguration page opens when you select Servers > Serv er Config uration.
A-17 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Server Configuration Ta b l e A -12 Servers > Serve.
A-18 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Server Configuration Media Port Beginning Address The start of the range of ports def ined in Cisco CallManager that will be used to t erminate calls to Persona l Assistant.
A-19 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Server Configuration Interceptor Ports The phone ext ensions of the user s who are using Personal Assistant.
A-20 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Server Status Server Status The Server Status page opens when you select Servers > Serv er Status. Ta b l e A-13 describes the f ields on the Serv er Status page.
A-21 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Speech Services Configuration Speech Services Configuration The Speech Services Conf iguration page opens when you select Sy stem > Speech Services.
A-22 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Speech Services Configuration License Ke y Enter the license key for the speech-recogniti on software. Y ou must enter a valid key t o enable speech recognition.
A-23 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Speech Services Configuration A v ailable and Supported Locales Use these fi elds to set up the locales to suppor t the Personal Assistant phone an d user web interface.
A-24 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Speech Services Configuration Rejection Confidence Lev el Enter the percentage confidence le vel be low which a user request is rejected.
A-25 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Systemwide Rule Options Systemwide Rule Options The Systemwide Rule Option s page open s when you select Systemwide Ru les > Systemwide Rule Options.
A-26 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Telephony Configuration Use the Systemwide Rule Sets page to create sets of rules that ca n be applie d to all calls that come through the Persona l Assistant system.
A-27 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Telephony Configuration Provide r Group Name The name of the pro vider group y ou are adding. Enter a name you will f ind meaningful.
A-28 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Telephony Configuration.
IN-1 Cisco Personal Assistant 1. 4 Inst allation and Administration Guide OL-4590-03 INDEX A AA Route Addre ss, field description A-17 AA Route Point, fiel d description A-20 Administrator E-mail Ad d.
Index IN-2 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 history logs 6-14 intercepting, confi guration 3-3 intercepting, softwar e required 1-6 intercepting, troubl e.
Index IN-3 Cisco Personal Assistant 1. 4 Inst allation and Administration Guide OL-4590-03 installing 2-9 Enhanced Text to Speech Configuration page A-9 External DTMF Redirection Sequence, field descr.
Index IN-4 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 location h ierarchy 4-18 log, call history 6-14 logon 4-3 lookup rules, direct ory 4-17 M Mailbox Name, field .
Index IN-5 Cisco Personal Assistant 1. 4 Inst allation and Administration Guide OL-4590-03 PASpeech, definition 6-16 PASRV, definition 6-15 Peer Keep-Alive Interval, field description A-15 Peer TCP Po.
Index IN-6 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 route point interceptor port 1-3 using as interceptor port 3-4 Route Point, fie ld description A-20 rule-based.
Index IN-7 Cisco Personal Assistant 1. 4 Inst allation and Administration Guide OL-4590-03 T technical d ifficulties, tro ubleshootin g 6-4 telepho ny configuring 4-7 configuring Cisco CallMana ger us.
Index IN-8 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Windows 2000 installing Personal Assistant in d omains 2-2 user name, for log ging on 4-3 Write to Syslog, fie.
An important point after buying a device Cisco Systems 1.4 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Cisco Systems 1.4 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Cisco Systems 1.4 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Cisco Systems 1.4 you will learn all the available features of the product, as well as information on its operation. The information that you get Cisco Systems 1.4 will certainly help you make a decision on the purchase.
If you already are a holder of Cisco Systems 1.4, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Cisco Systems 1.4.
However, one of the most important roles played by the user manual is to help in solving problems with Cisco Systems 1.4. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Cisco Systems 1.4 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center