Instruction/ maintenance manual of the product S 500 Canon
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User’ s Guide BUBBLE JET PRINTER V1.
2 T able of Contents Introduction ..................................................................................................... 5 How to Use This Manual ................................................................................. 6 Saf ety Precautions .
3 T able of Contents Using the Printer with a Network ................................................................. 60 Uninstalling Printer Drivers .......................................................................... 64 Routine Maintenance .
4 T able of Contents Printer Does Not Start or Stops During Print Jobs .................................... 134 Paper Does Not Feed Properly or Paper Jams ......................................... 140 The POWER Lamp Flashes Orange ....................
5 Introduction Intr oduction Thank you f or purchasing the Canon S500 Bub ble Jet Printer . This User’ s Guide provides complete e xplanations of the f eatures and functions of the pr inter . This guide uses the f ollowing symbols to indicate impor tant inf or mation.
6 How to Use This Manual Ho w to Use This Manual T o view this User’ s Guide , we recommend that y ou use Acrobat Reader 4.0 or Acrobat Reader 3.0. Please note that screens display ed by Acrobat Reader 3.0 are slightly diff erent. Use this button to enlarge the viewing screen.
7 How to Use This Manual Displa ys the table of contents . Click the heading to jump to the topic. Click the " " symbol to see the headings f or each chapter . Click the " " symbol to close the headings. Use this button to search f or a word.
8 Saf ety Precautions Safety Precautions Please read the saf ety warnings and cautions provided in this manual to ensure that y ou use the printer safely . Do not attempt to use the printer in any wa y not described in this manual. Warning ➤ You may cause an electric shock/fire or damage the printer if you ignore any of these safety precautions.
9 Saf ety Precautions Ne ver plug the printer into a pow er sock et that is shared with other equipment (e xtension lead, double adapter , etc.). Ne ver use the printer if the pow er cord is bundled or knotted.
10 Saf ety Precautions ■ Maintaining the printer Do not attempt to disassemble or modify the printer . There are no user ser viceable par ts inside the printer . The printer contains high-voltage components. Nev er attempt an y maintenance procedure not descr ibed in this guide.
11 Saf ety Precautions Caution ➤ You may cause injury or damage the printer if you ignore any of these safety precautions. ■ Choosing a location Do not install the printer in a location that is unstable or subject to e xcessiv e vibration.
12 Saf ety Precautions ■ P ower supply Ne ver remo v e the plug by pulling on the cord. Do not use an e xtension lead. If you do not intend to use the printer f or a long period of time, unplug the printer after tur ning it off . Ne ver use a po wer supply v oltage other than that supplied in the countr y of purchase.
13 Saf ety Precautions ■ W orking around the pr inter Ne ver put y our hands or fingers in the printer while it is pr inting. Do not place metal objects (paper clips, staples , etc.) or containers of flammable solv ents (alcohol, thinners. etc.) on top of the pr inter .
14 Printer P ar ts and Their Functions Printer P ar ts and Their Functions • F ront View • Rear Vie w • Inside the Printer • Operation P anel.
F ront View 15 Printer P ar ts and Their Functions Fr ont View P aper Guide When loading paper , ensure the left edge just touches this guide. T o move the paper guide , pinch the knob and slide in the appropriate direction. P aper Rest Sheet Feeder Load paper here.
Rear View 16 Printer P ar ts and Their Functions Rear Vie w USB P ort This connector is used to connect the printer to a computer through a USB interf ace. Printer P ort (Parallel) This connector is used to connect the printer to a computer through a parallel interf ace.
Inside the Printer 17 Printer P ar ts and Their Functions Inside the Printer Print Head Holder Install the print head here. Print Head Lock Le ver Locks the print head into the holder .
Operation P anel 18 Printer P ar ts and Their Functions Operation P anel PO WER Lamp Off: the printer is tur ned off . Green: the printer is ready to print. Flashing green: the pr inter is preparing to pr int, or is currently printing. Flashing orange: an error has occurred and the pr inter is not ready to print.
19 Printer Dr iv er Functions (Windows) Printer Driver Functions (Windo ws) • Opening the Printer Proper ties Dialog Bo x • Printer Proper ties Dialog Bo x Descr iption • BJ Status Monitor Funct.
Opening the Printer Proper ties Dialog Box 20 Printer Dr iv er Functions (Windows) Opening the Printer Pr oper ties Dialog Bo x The Printer Proper ties dialog bo x can be opened from either within an application, or directly from the Windows Star t menu.
Opening the Printer Proper ties Dialog Box 21 Printer Dr iv er Functions (Windows) ■ Opening the Printer Proper ties dialog bo x directly from the Star t menu This method is used f or maintenance operations such as print head cleaning, or to specify printer settings common to all application programs.
Printer Proper ties Dialog Box Description 22 Printer Dr iv er Functions (Windows) Printer Pr oper ties Dialog Bo x Description Note ➤ The screens in this section refer to Windows 95/Windows 98/Windows Me operation. The equivalent screens for Windows 2000 and Windows NT4.
Printer Proper ties Dialog Box Description 23 Printer Dr iv er Functions (Windows) Main T ab (1) Media T ype Ensure this setting matches the type of media loaded in the printer . (2) Print Quality Select the print quality you require from among the diff erent options.
Printer Proper ties Dialog Box Description 24 Printer Dr iv er Functions (Windows) (3) Colour Adjustment Select the method of colour adjustment. T o make detailed colour adjustments, select Manual , then clic k the Set... button. (4) Greyscale Printing Select to print a greyscale v ersion of a colour document.
Printer Proper ties Dialog Box Description 25 Printer Dr iv er Functions (Windows) P a g e Setup T ab (1) P age Size Ensure the correct paper size is selected. (2) Orientation Select landscape or por trait printing and ensure it is the same or ientation used in the application.
Printer Proper ties Dialog Box Description 26 Printer Dr iv er Functions (Windows) (3) Printing T ype Select the printing method from among the follo wing. Normal-size Printing The document is printed according to the or iginal dimensions. This setting is usually selected b y def ault.
Printer Proper ties Dialog Box Description 27 Printer Dr iv er Functions (Windows) Stamp/Bac kgr ound T ab (Not A v ailable in Windows NT 4.0) (1) Stamp Select the check bo x and choose the stamp . (2) Place stamp over te xt When selected, the stamp is printed ov er the pr int data.
Printer Proper ties Dialog Box Description 28 Printer Dr iv er Functions (Windows) (3) Stamp first pa ge only Prints the stamp only on the first page. (4) Define Stamp... This allows y ou to create new stamps , or modify details of a selected stamp .
Printer Proper ties Dialog Box Description 29 Printer Dr iv er Functions (Windows) Effects T ab (1) Simulate Illustration This function manipulates colour image data with cer tain effects . Select the check bo x and adjust the brightness of the image with the Contrast slide bar .
Printer Proper ties Dialog Box Description 30 Printer Dr iv er Functions (Windows) (2) Monochr ome Effects Prints a colour image in a single colour . Select the check bo x and choose a colour or use a custom colour using Select Colour .
Printer Proper ties Dialog Box Description 31 Printer Dr iv er Functions (Windows) Pr ofiles T ab (1) Printing Profiles This list displa ys the printing settings currently registered in the Profiles tab. The Current Settings profile contains the settings currently specified in the Main , P age Setup and Effects tabs .
Printer Proper ties Dialog Box Description 32 Printer Dr iv er Functions (Windows) (2) Details Displa ys all the printer settings selected in Printing Profiles . (3) Description Displa ys a description of the pr inter settings selected in Printing Pr ofiles .
Printer Proper ties Dialog Box Description 33 Printer Dr iv er Functions (Windows) Maintenance T ab (1) Cleaning Click to start pr int head cleaning. (2) Deep Cleaning Click to start pr int head deep cleaning. Use this function only if Cleaning has not improv ed the print quality .
Printer Proper ties Dialog Box Description 34 Printer Dr iv er Functions (Windows) (3) Nozzle Check Prints the nozzle check pattern to ensure the pr int head nozzles are outputting ink nor mally . For details , ref er to “ Examining the Nozzle Check P attern ”.
BJ Status Monitor Functions 35 Printer Dr iv er Functions (Windows) BJ Status Monitor Functions The BJ Status Monitor allows y ou to check the status of the printer . If an error occurs, the status monitor indicates the nature of the error and suggests an appropriate solution.
BJ Status Monitor Functions 36 Printer Dr iv er Functions (Windows) Note ➤ To open the BJ Status Monitor when the printer is not printing, click the Maintenance tab in the Printer Properties dialog box and click the Start Status Monitor button.
BJ Status Monitor Functions 37 Printer Dr iv er Functions (Windows) ■ When errors occur or ink runs low The BJ Status Monitor is automatically displa yed when an error occurs , e.g. if the printer runs out of paper or ink is low . In such cases, tak e the appropriate action as descr ibed in the Printer Status tab .
Cancelling a Print Job 38 Printer Dr iv er Functions (Windows) Cancelling a Print Job T o cancel the current pr int job , first open the BJ Status Monitor .
Uninstalling Printer Dr iv ers 39 Printer Dr iv er Functions (Windows) Uninstalling Printer Driver s Use the Uninstaller to delete any unw anted printer dr ivers . This allows y ou to delete all the files associated with the printer dr iv er at the same time.
40 Printer Dr iv er Functions (Macintosh) Printer Driver Functions (Macintosh) • Description of Pr int Settings • BJ Print Monitor • Cancelling a Print Job • Using the Printer with a Networ k .
Description of Pr int Settings 41 Printer Dr iv er Functions (Macintosh) Description of Print Settings • P age Setup Dialog Bo x • Printer Utility Dialog Bo x • Print Dialog Box • Detailed Set.
Description of Pr int Settings 42 Printer Dr iv er Functions (Macintosh) P a g e Setup Dialog Bo x The P age Setup dialog bo x contains settings f or the printed page, such as the size of the print media, and resizing the pr inted image. T o open the P age Setup dialog bo x, select P age Setup from the File menu in y our application program.
Description of Pr int Settings 43 Printer Dr iv er Functions (Macintosh) (3) Scale Specify the scaling percentage to resize the document f or printing.
Description of Pr int Settings 44 Printer Dr iv er Functions (Macintosh) Printer Utility Dialog Bo x The Printer Utility dialog bo x is displa yed when y ou click the Utilities button in the Pag e Setup dialog bo x. (1) Select the function you wish to perf orm.
Description of Pr int Settings 45 Printer Dr iv er Functions (Macintosh) ➡ Print Head Cleaning ➡ Print Head Deep Cleaning Note ➤ For information about Print Head Alignment, refer to the Quick Start Guide .
Description of Pr int Settings 46 Printer Dr iv er Functions (Macintosh) Print Dialog Bo x The Print dialog bo x specifies the media type and print settings to be used for y our print job . T o open the Print dialog box, select Print from the File menu in your application program.
Description of Pr int Settings 47 Printer Dr iv er Functions (Macintosh) (4) Details... Allows y ou to manually set the print quality and colour settings in the Detailed Setting Dialog Bo x . (5) Options... Specify the output destination, print order and page lay out f or the document you are printing.
Description of Pr int Settings 48 Printer Dr iv er Functions (Macintosh) Detailed Setting Dialog Bo x T o open the Detailed Setting dialog box, select Man ual in the Print dialog bo x and then click Details... . (1) P anel displa y icons Click these icons to s witch betw een panels in the Detailed Setting dialog bo x.
Description of Pr int Settings 49 Printer Dr iv er Functions (Macintosh) (2) Print Quality Mov e the slide bar to adjust the balance between print quality and speed. Moving the bar to the right enhances pr int quality , and moving it to the left increases printing speed.
Description of Pr int Settings 50 Printer Dr iv er Functions (Macintosh) ■ Special Eff ects P anel T o display the Special Eff ects panel, click the Special effects display icon. (1) Simulate illustration This function manipulates colour image data to produce illustration eff ects.
Description of Pr int Settings 51 Printer Dr iv er Functions (Macintosh) (2) Monochr ome effects Prints a colour image in a single colour . Select the check bo x and choose the colour you wish to use .
Description of Pr int Settings 52 Printer Dr iv er Functions (Macintosh) ■ Colour P anel T o display the Colour panel, clic k the Colour displa y icon. (1) Colour Correction Select a colour correction method: BJ Standar d , ColourSync or None . BJ Standard is usually the optimum colour correction method f or printing with a BJ pr inter .
Description of Pr int Settings 53 Printer Dr iv er Functions (Macintosh) (2) Print T ype F or printing that emphasises inter mediate colours, select Photo . F or pr inting that emphasises the brightness of pr imar y colours, select Graphics . For documents that contain large amounts of a basic colour , select Spot Colour .
Description of Pr int Settings 54 Printer Dr iv er Functions (Macintosh) Options Dialog Bo x T o open the Options dialog box, clic k the Options... button in the Print dialog bo x.
Description of Pr int Settings 55 Printer Dr iv er Functions (Macintosh) (2) Fit-to-page Printing The document is automatically resized to fit the paper siz e. When using this function, ensure you correctly specify the Printer Paper Size . (3) Destination Select the print output destination.
Description of Pr int Settings 56 Printer Dr iv er Functions (Macintosh) Register Settings Dialog Bo x T o open the Register Settings dialog box, clic k the Apply ... button in the Print dialog bo x. (1) Settings Displa ys a list of the registered print settings.
BJ Print Monitor 57 Printer Dr iv er Functions (Macintosh) BJ Print Monitor The BJ Print Monitor allows you to chec k the progress of print jobs. Y ou can launch the BJ Print Monitor if background printing is enabled in the Chooser utility . ■ Opening the BJ Print Monitor 1 Select Chooser from the Apple Menu.
BJ Print Monitor 58 Printer Dr iv er Functions (Macintosh) ■ BJ Print Monitor Functions The BJ Print Monitor allows you to change the print order of documents queued f or printing.
Cancelling a Print Job 59 Printer Dr iv er Functions (Macintosh) Cancelling a Print Job When the BJ Print Monitor is r unning, you can use it to cancel or suspend the currently printing job . 1 Select BJ Print Monitor in the Application Menu. 2 Click the name of the print job y ou wish to cancel, then click .
Using the Printer with a Network 60 Printer Dr iv er Functions (Macintosh) Using the Printer with a Netw ork The printer can be used with an Ether net network environment.
Using the Printer with a Network 61 Printer Dr iv er Functions (Macintosh) 4 Click Share . 5 Confir m that S500 server is selected in Enter new print server name: then click Send . 6 Confir m that the ne w pr int ser v er name has been added to Current print servers then clic k Close .
Using the Printer with a Network 62 Printer Dr iv er Functions (Macintosh) ■ Chec king Pr int Status • Checking print status from the print ser ver T o check the status of a print job from the pr int ser v er , star t the BJ Print Monitor . Select BJ Print Monitor in the Application Menu.
Using the Printer with a Network 63 Printer Dr iv er Functions (Macintosh) ■ BJ Status Monitor Functions .... Click to pause printing of the specified document. .... Click to resume printing. .... Click to cancel printing of the specified document.
Uninstalling Printer Dr iv ers 64 Printer Dr iv er Functions (Macintosh) Uninstalling Printer Driver s When a printer dr iv er is no longer needed, use the Installer to delete, all the progr am files associated with it at the same time. Bef ore proceeding, ensure you sa v e any unsa ved files in an y currently running applications.
65 Routine Maintenance Routine Maintenance • When to Replace Ink T ank and Maintain Pr int Head • Replacing an Ink T ank • Printing the Nozzle Check P attern • Print Head Cleaning • Print He.
When to Replace Ink T ank and Maintain Print Head 66 Routine Maintenance When to Replace Ink T ank and Maintain Print Head When an ink tank is empty , it must be replaced. The BJ Status Monitor (Windows) or the BJ Print Monitor (Macintosh) will initially advise you of a lo w ink le vel.
Replacing an Ink T ank 67 Routine Maintenance Replacing an Ink T ank When replacing an ink tank, check the model n umber very carefully . The pr inter will not print properly if the wrong ink tank is used, or installed in the incorrect position. With this printer , ink tanks must be installed from the right in the order indicated below .
Replacing an Ink T ank 68 Routine Maintenance 2 Remov e the empty ink tank. Push the tab and remov e the ink tank. Do not touch the lock le v er ; remove only the ink tank. Impor tant ➤ • Handle ink tanks carefully to av oid staining clothing or the surrounding area.
Replacing an Ink T ank 69 Routine Maintenance 3 Unpack the ne w ink tank and pull off the orange tape ..
Replacing an Ink T ank 70 Routine Maintenance 4 Remov e the orange protectiv e cap from the bottom of the ink tank. Impor tant ➤ • Do not re-attach the protectiv e cap once you ha ve remo v ed it. • Once you ha v e remov ed the protectiv e cap , do not touch the open ink por t.
Replacing an Ink T ank 71 Routine Maintenance 5 Inser t the ink tank in the pr int head holder . Press on the "PUSH" mark until the ink tank snaps fir mly into place. 6 Close the front cov er . The print head holder mov es to the r ight. The ink tank installation process is now complete .
Printing the Nozzle Check P attern 72 Routine Maintenance Printing the Nozzle Chec k P attern Print the nozzle check pattern to deter mine whether the ink spra ys nor mally from the print head nozzles, and to v erify pr int head alignment. Use this function when pr inted results are blurred or the colour is incorrect.
Printing the Nozzle Check P attern 73 Routine Maintenance Macintosh 1 With the printer on, load a sheet of A4 or Letter paper in the pr inter . 2 Open the P age Setup dialog bo x. The P age Setup dialog bo x can nor mally be opened b y selecting Pa g e Setup.
Printing the Nozzle Check P attern 74 Routine Maintenance ■ Printing the Nozzle Check P attern through the Pr inter 1 With the printer on, load a sheet of A4 or Letter paper in the pr inter . 2 Hold the RESUME/CANCEL button do wn until the PO WER lamp flashes twice.
Printing the Nozzle Check P attern 75 Routine Maintenance ■ Examining the Nozzle Chec k P atter n The nozzle check pattern should appear as f ollows when ink is discharged properly . Examine the nozzle check pattern output by the printer . Lines missing here indicate the print head requires cleaning.
Print Head Cleaning 76 Routine Maintenance Print Head Cleaning Clean the print head if you suspect that the nozzles might be clogged. Head cleaning can be perf or med either from the printer dr iv ers or from the pr inter itself . Note ➤ Cleaning the head consumes ink, so perform head cleaning only when necessary.
Print Head Cleaning 77 Routine Maintenance 4 Select the ink nozzles to be cleaned, and then click Execute . All Colours: All nozzles Black: Black ink nozzles Colour : Colour ink nozzles 5 When the confir mation message is displa yed, clic k OK . Macintosh 1 Ensure the printer is on.
Print Head Cleaning 78 Routine Maintenance 5 Select the ink nozzles to be cleaned, and then click OK . All Colours: All nozzles Black: Black ink nozzles Colour : Colour ink nozzles ■ Cleaning the Print Head from the Pr inter This operation cleans all nozzles , both blac k and colour .
Print Head Deep Cleaning 79 Routine Maintenance Print Head Deep Cleaning If print quality does not improv e by standard print head cleaning, tr y deep cleaning, which is a more pow erful process. P erf or m print head deep cleaning from the pr inter driver .
Print Head Deep Cleaning 80 Routine Maintenance Macintosh 1 Ensure the printer is on. 2 Open the P age Setup dialog bo x. The P age Setup dialog bo x can nor mally be opened b y selecting Pa g e Setup... in the File menu. 3 Click the Utilities button to open the Printer Utility dialog bo x.
Cleaning the Printer 81 Routine Maintenance Cleaning the Printer During nor mal pr inting, ink and small scraps of paper accum ulate in the pr inter . When the accumulated debris becomes clearly visible, clean the printer by the f ollo wing procedure.
Cleaning the Printer 82 Routine Maintenance 3 Open the front cov er , and wipe out the inter ior of the printer with a dr y cloth. Wipe aw a y any stra y drops of ink, scr aps of paper , and dust. P a y special attention to cleaning the blac k panel that can be most easily soiled.
T ranspor ting the Printer 83 Routine Maintenance T ranspor ting the Printer P ac k the pr inter carefully in its original packing materials. If you do not ha v e the or iginal pac king mater ials, pac k the printer carefully and thoroughly in protectiv e mater ial inside of a sturdy bo x.
T ranspor ting the Printer 84 Routine Maintenance 3 Remov e the paper rest and the paper output tra y . 4 Disconnect the printer cable from the computer and from the printer , and then disconnect the pow er cord from the pr inter .
T ranspor ting the Printer 85 Routine Maintenance 5 Secure the printer with adhesive tape as sho wn, and then pack it in a plastic bag..
T ranspor ting the Printer 86 Routine Maintenance 6 Attach protectiv e mater ial to both sides of the printer when packing the printer . Clearly label the box as "F ragile", if using a transpor t company .
87 Printing Media Printing Media • Compatib le Media T ypes • En velopes • High Resolution P aper HR-101N • Glossy Photo P aper GP-301 • High Gloss Photo Film HG-201 • Glossy Photo Cards F.
Compatible Media T ypes 88 Printing Media Compatible Media T ypes Y ou can use the f ollowing types of paper and other media. ■ Size • Standard paper : F rom A5 size (148.0 x 210.0 mm / 5.83 x 8.27 in) to legal siz e (215.9 x 355.6 mm / 8.5 x 14.0 in) • Non-standard paper : F rom 90.
Compatible Media T ypes 89 Printing Media ■ W eight 64 to 105 g/m 2 (17 to 28 lb) Do not use paper heavier than this , as it could jam in the printer . ■ T ypes The f ollowing types of media can be used. F or more inf or mation about the media and the printing methods, ref er to the specific sections.
Env elopes 90 Printing Media En velopes Use either European DL or US Com. #10 size env elopes . ■ Preparation f or Printing 1 Press down on all f our corners and edges of the env elopes to flatten them as shown belo w . 2 If the env elopes are curled, hold the opposite cor ners and gently bend them in the opposite direction.
Env elopes 91 Printing Media 3 If the leading edge of an env elope is puff ed up or curled, use a pen to press the env elope flat and sharpen the crease. The env elopes ma y jam in the printer if they are not completely flat and the edges are not aligned.
Env elopes 92 Printing Media ■ Loading • Place env elopes lengthwise with the flap to the left and the address side f acing upwards . • Set the P aper Thic kness Le v er to the r ight.
Env elopes 93 Printing Media The paper roller will rotate ten times as it cleans. Repeat this operation three times. 3 Load a sheet of A4 or Letter plain paper in the printer. 4 Hold down the RESUME/CANCEL button; when the POWER lamp flashes three times, release the RESUME/CANCEL button.
High Resolution P aper HR-101N 94 Printing Media High Resolution P aper HR-101N This type of paper provides better colour reproduction than plain paper . It is suitab le f or printing business documents that f eature graphics , and f or photographs . ■ Loading • Load the paper with the whiter side f acing up .
High Resolution P aper HR-101N 95 Printing Media ■ Printer Dr iv er Settings • Media T ype : High Resolution P aper • P age Size : Ensure the setting matches the size set in the application. ■ Handling of Printed Output Do not stack more than 50 sheets in the paper output tr a y .
Glossy Photo P aper GP-301 96 Printing Media Glossy Photo P aper GP-301 This media is still thick er than High Resolution P aper with a glossy printing surf ace to produce printouts close to photograph quality . ■ Loading • Load the paper with the whiter side f acing up .
Glossy Photo P aper GP-301 97 Printing Media ■ Printer Dr iv er Settings • Media T ype : Glossy Photo P aper • P age Size : Ensure the setting matches the size set in the application. ■ Handling of Printed Output • Do not stack more than 10 sheets in the paper output tr a y .
High Gloss Photo Film HG-201 98 Printing Media High Gloss Photo Film HG-201 This film has an e xtremely glossy surf ace, ideal f or printing photographs with outstanding results. ■ Loading • Load only one sheet at a time. • Load the film with the cut cor ner at the upper right.
High Gloss Photo Film HG-201 99 Printing Media ■ Printer Dr iv er Settings • Media T ype : High Gloss Photo Film • P age Size : Ensure the setting matches the size set in the application. ■ Handling of Printed Output • Remov e each sheet as soon as it is printed.
Glossy Photo Cards FM-101 100 Printing Media Glossy Photo Car ds FM-101 Made of the same material as Glossy Photo P aper GP-301, this photo-size paper is intended f or printing images that cov er the entire surface of the card, without a white border .
Glossy Photo Cards FM-101 101 Printing Media ■ Printer Dr iv er Settings • Media T ype : Glossy Photo Cards • P age Size : Canon 101.6 x 152.4 mm (Canon 4 x 6 in) ■ Handling of Printed Output • Do not stack more than 20 sheets in the paper output tr a y .
Photo P aper Pro PR-101 102 Printing Media Photo P aper Pr o PR-101 This is thick paper with a treated surf ace that enhances gloss and pro vides superior colour reproduction. It is ideal for printing high quality photographs . ■ Loading • Load only one sheet at a time.
Photo P aper Pro PR-101 103 Printing Media ■ Printer Dr iv er Settings • Media T ype : Photo P aper Pro • P age Size : Ensure the setting matches the size set in the application. ■ Handling of Printed Output • Remov e each sheet as soon as it is printed.
Photo P aper Pro PR-101 104 Printing Media ■ Printable Area With some images the trailing edge of the image ma y be b lurred if pr inting e xtends into the printable area.
Photo P aper Pro PC-101S 105 Printing Media Photo P aper Pr o PC-101S Made of the same material as Photo P aper Pro PR-101, this photo-size paper is intended f or printing images that cover the entire surf ace of the card, without a white border .
Photo P aper Pro PC-101S 106 Printing Media ■ Printer Dr iv er Settings • Media T ype : Photo P aper Pro • P age Size : Select Custom Size and enter 118.6 x 215.9mm (4.67 x 8.5 in). ■ Applications Settings Enter 109.6 x 160.4mm (4.31 x 6.31 in) in Image Size .
T ransparencies CF-102 107 Printing Media T ransparencies CF-102 This film is ideal f or printing presentation mater ial f or use with ov erhead projectors. ■ Loading • Place one sheet of plain A4 or Letter paper under the transparencies in the sheet f eeder .
T ransparencies CF-102 108 Printing Media • Although you can print on either side of CF-102, best results can be obtained b y printing on the side toward which it curls when held by the edge . ■ Printer Dr iv er Settings • Media T ype : T ransparency • P age Size : Ensure the setting matches the size set in the application.
T -Shirt T ransf ers TR-201 109 Printing Media T -Shir t T ransfers TR-201 This paper is used to produce iron-on transf ers. The image is printed bac kwards when Media T ype is set to T -Shir t T ransf er in the pr inter driver .
T -Shirt T ransf ers TR-201 110 Printing Media ■ Printer Dr iv er Settings • Media T ype : T -Shir t T ransf er • P age Size : Ensure the setting matches the size set in the application. ■ Handling of Printed Output • Remov e each T -shir t transf er as soon as it is printed.
Banner P aper 111 Printing Media Banner P aper This is long paper that consists of consecutiv e sheets of A4 or Letter size paper , ideal f or printing long posters or banners (up to six sheets long). ■ Preparation f or Printing • When tearing the banner paper , tear off one more sheet than y ou actually need to print.
Banner P aper 112 Printing Media 3 Place the printer where the pr inted banner output can hang ov er the edge of the table . Ensure the ink does not stain the table or floor .
Banner P aper 113 Printing Media ■ Printer Dr iv er Settings • Media T ype : Plain P aper • P age Size : When using A4 banner paper : A4 When using letter size banner paper: Letter • Copies : Must be set to "1" to print correctly . • In Windows , select Banner Printing f or Printing T ype on the Pa ge Setup tab .
114 T roubleshooting T r oubleshooting • Cannot Install the Printer Dr iv er • Print Quality is P oor or Contains Errors • Printer Does Not Star t or Stops Dur ing Print Jobs • P aper Does Not.
Cannot Install the Printer Dr iv er 115 T roubleshooting Cannot Install the Printer Driver ■ Follow the installation pr ocedure correctly . Install the printer dr iv er carefully follo wing the procedures described in the Quick Start Guide . If the printer dr iv er was not installed correctly , reinstall it.
Cannot Install the Printer Dr iv er 116 T roubleshooting ■ If the Installer for the printer driver does not start up automatically when y ou inser t the Setup Software & User’ s Guide CD-ROM , open the My Computer window , and then double-c lick the CD-R OM icon.
Print Quality is P oor or Contains Errors 117 T roubleshooting Print Quality is P oor or Contains Error s • Cannot Print to End of Job • Colours are Unclear • Meaningless Characters or Symbols a.
Print Quality is P oor or Contains Errors 118 T roubleshooting Cannot Print to End of Job ■ Confirm the P age Size setting matches the size of the paper loaded in the printer .
Print Quality is P oor or Contains Errors 119 T roubleshooting Colour s are Unclear ■ Confirm the Media T ype setting in the printer driver matches the type of paper loaded in the printer . If you are printing a photogr aph or an illustration from a Windows en vironment, also increase Print Quality on the Main tab .
Print Quality is P oor or Contains Errors 120 T roubleshooting Meaningless Character s or Symbols are Printed ■ If the prob lem only occur s when printing a specific document, try editing the document and then printing it. If this does not resolv e the problem, there ma y be a prob lem with your application program.
Print Quality is P oor or Contains Errors 121 T roubleshooting Printing is Blurred/Colour s are Wr ong ■ If a specific colour does not print, chec k whether the corresponding ink tank is empty . Replace if necessary . ■ Print the nozzle chec k pattern to ensure that ink is output correctly .
Print Quality is P oor or Contains Errors 122 T roubleshooting Straight Lines are Misaligned ■ Align the print head. Ensure you align the print head e v er y time you install a ne w print head. Windows 1 Open the Printer Proper ties dialog bo x. 2 Click the Maintenance tab .
Print Quality is P oor or Contains Errors 123 T roubleshooting Macintosh 1 Open the P age Setup dialog bo x. 2 Click Utilities . 3 Select T est Print from the pull-down menu, and then clic k Print Head Alignment . F ollow the instructions on the screen.
Print Quality is P oor or Contains Errors 124 T roubleshooting ■ In the printer driver settings, select a higher print quality setting. Windows 1 Open the Printer Proper ties dialog bo x. 2 On the Main tab , clic k High f or the Print Quality setting.
Print Quality is P oor or Contains Errors 125 T roubleshooting Printed P aper Curls or Ink Blots ■ Use high resolution paper or photo paper to print images that require a lot of ink, (i.e. pictures with intense colour s or photographs). ■ Reduce the Intensity setting in the printer driver and try printing again.
Print Quality is P oor or Contains Errors 126 T roubleshooting Macintosh 1 Open the Print dialog box. 2 F or Print Mode , select Man ual and then click Details .
Print Quality is P oor or Contains Errors 127 T roubleshooting Bac k of P aper is Sm udged ■ If the next pa ge prints before the ink is dry , enable the P ause P age printer driver setting. Y ou can either remov e each printed sheet from the output tra y as soon as it is printed, or enable Pause P a g e to pause after each sheet has printed.
Print Quality is P oor or Contains Errors 128 T roubleshooting Macintosh 1 Open the P age Setup dialog bo x. 2 Click the Utilities button. 3 Select Custom Settings f or m the pull-down men u. 4 Select P ause between pages. , and then click Send . ■ Y ou may need to c lean some internal parts of the printer .
Print Quality is P oor or Contains Errors 129 T roubleshooting Printed Surface is Scratched ■ Ensure y ou are using suitable paper . • The paper weight must be less than 105 g/m 2 (28 lb). If you use paper hea vier than 105 g/m 2 (28 lb), the print head ma y scratch the printed surf ace.
Print Quality is P oor or Contains Errors 130 T roubleshooting Windows 1 Open the Printer Proper ties dialog bo x. 2 On the Main tab , select Manual f or Colour Adjustment , and then clic k Set . 3 Drag the Intensity slide bar to adjust the intensity .
Print Quality is P oor or Contains Errors 131 T roubleshooting White Streaks ■ Print the nozzle chec k pattern to chec k the ink output. If a specific colour does not print in the nozzle check pattern, clean the pr int head.
Print Quality is P oor or Contains Errors 132 T roubleshooting Colour s are Uneven or Streaked ■ Increase the print quality setting in the printer driver settings. Windows 1 Open the Printer Proper ties dialog bo x. 2 On the Main tab , clic k High f or the Print Quality setting.
Print Quality is P oor or Contains Errors 133 T roubleshooting ■ Set the halftoning method to Diffusion in the printer driver settings. Windows 1 Open the Printer Proper ties dialog bo x. 2 On the Main tab , select Custom f or the Print Quality setting, and clic k Set .
Printer Does Not Star t or Stops Dur ing Print Jobs 134 T roubleshooting Printer Does Not Star t or Stops During Print Jobs • Printing Does Not Star t • Printing Stops Before It is Completed • P.
Printer Does Not Star t or Stops Dur ing Print Jobs 135 T roubleshooting Printing Does Not Star t ■ Emsure the printer is turned on. If the PO WER lamp is off , press the POWER b utton. If the PO WER lamp is flashing green, the printer is initialising.
Printer Does Not Star t or Stops Dur ing Print Jobs 136 T roubleshooting ■ Ensure the correct printer driver is selected. In Windows , ensure that Canon S500 is selected in the Print dialog bo x. In Macintosh, ensure that S500 is selected in the Chooser .
Printer Does Not Star t or Stops Dur ing Print Jobs 137 T roubleshooting Printing Stops Bef ore It is Completed ■ Check the status of the PO WER lamp.
Printer Does Not Star t or Stops Dur ing Print Jobs 138 T roubleshooting Printer Mo ves But Does Not Print ■ Check the ink tanks. If empty , replace them. ■ Ensure that the ink tanks snap into place when y ou install them. ■ If there is plenty of ink but the printer does not print, clean the print head.
Printer Does Not Star t or Stops Dur ing Print Jobs 139 T roubleshooting Print Head Holder Does Not Mo ve to the Centre ■ Ensure the printer is turned on. The print head holder will not mov e unless the power is on. If the PO WER lamp is off , close the front cov er and turn the power on.
P aper Does Not F eed Proper ly or P aper J ams 140 T roubleshooting P aper Does Not Feed Pr operl y or P aper Jams • P aper Does Not F eed Properly • P aper J ams.
P aper Does Not F eed Proper ly or P aper J ams 141 T roubleshooting P aper Does Not Feed Pr operl y ■ Confirm the paper conditions. • The paper is not too thick (less than 105g/m 2 / 28 lb). • The number of sheets loaded does not e xceed the recommended le v el.
P aper Does Not F eed Proper ly or P aper J ams 142 T roubleshooting P aper Jams Remov e the paper according to the f ollowing procedure . 1 Slowly pull the paper out, either from the sheet f eeder or from the paper output slot, whiche ver is easier .
The PO WER Lamp Flashes Orange 143 T roubleshooting The PO WER Lamp Flashes Orange An error has occurred in the printer . The number of flashes indicates the type of error , as outlined below .
The PO WER Lamp Flashes Orange 144 T roubleshooting ■ Six flashes: No print head installed Install a print head. ■ Seven flashes: Def ective print head Remov e and reinstall the print head. Also , ensure that the protectiv e tape has been remov ed.
The PO WER Lamp Flashes Orange 145 T roubleshooting ■ PO WER lamp flashes alternate green and orange: An error that requires contacting a Canon service representative ma y have occurred. T ur n the pr inter off and unplug the printer from the power supply .
An Error Message is Displa yed on the Screen 146 T roubleshooting An Err or Message is Displa yed on the Screen • Error Wr iting to LPT1 or USBxxx • Application Error or Gener al Protection F ault.
An Error Message is Displa yed on the Screen 147 T roubleshooting Err or Writing to LPT1 or USBxxx ■ Ensure the printer is turned on. If the PO WER lamp is off , tur n the printer on. If the PO WER lamp is flashing green, the printer is initialising.
An Error Message is Displa yed on the Screen 148 T roubleshooting 2 On the Details tab , clic k Spool Settings and then select Print directly to printer . In Windows 2000 or Windows NT4.0, click the Adv anced tab or Scheduling tab and then clic k Print directly to the printer .
An Error Message is Displa yed on the Screen 149 T roubleshooting 5 Click the Resour ces tab , and chec k the Conflicting device list . An error is generated if there are an y device conflicts . If necessar y , delete any conflicting de vices. F or details on how to delete a de vice, ref er to the instruction manual f or that device .
An Error Message is Displa yed on the Screen 150 T roubleshooting ➡ Opening the Printer Proper ties dialog bo x directly from the Star t menu If the setting is incorrect, shut down Windo ws, turn of.
An Error Message is Displa yed on the Screen 151 T roubleshooting Application Err or or General Pr otection Fault ■ Ensure the application program y ou are using is intended f or your operating system. F or e xample, if y ou attempt to pr int with a Windo ws 3.
An Error Message is Displa yed on the Screen 152 T roubleshooting ■ Check the amount of free space on the har d disk. Y ou ma y need to increase the amount of free space by deleting an y unnecessar y files. ■ If the prob lem only occur s when printing a specific document, try editing the document and then printing it.
An Error Message is Displa yed on the Screen 153 T roubleshooting Other Err or Messages ■ If the BJ Status Monitor is display ed, follo w the instructions on screen. If an error occurs during pr inting, the BJ Status Monitor displa ys the error on the Printer Status tab .
An Error Message is Displa yed on the Screen 154 T roubleshooting ■ If one of the follo wing messages is display ed outside of the BJ Status Monitor: Could not spool successfully due to insufficient disk space Increase the amount of free space on the disk by deleting an y unnecessar y files.
An Error Message is Displa yed on the Screen 155 T roubleshooting Other Err or Messages ■ If a message with the format "Err or No.: Xn" (where "X" represents a letter and "n" represents a number) is displa yed: Error No.
Problems Unique to Windo ws 156 T roubleshooting Pr oblems Unique to Windows • The BJ Status Monitor is Not Displa y ed • Cannot Print in Background (Windo ws 95/Windows 98/Windo ws Me only) • C.
Problems Unique to Windo ws 157 T roubleshooting The BJ Status Monitor is Not Displa yed ■ Ensure "Enable bi-directional support for this printer" is selected.
Problems Unique to Windo ws 158 T roubleshooting Cannot Print in Bac kgr ound (Windows 95/Windo ws 98/ Windo ws Me only) ■ Check the amount of free space on the har d disk. Backg round printing requires a cer tain amount of disk space. Y ou may need to delete unnecessar y files, or disab le backg round printing.
Problems Unique to Windo ws 159 T roubleshooting Cannot Print Normall y ■ When the printer port is set to "ECP", cancel ECP mode and then try printing again. Sometimes ECP mode disrupts nor mal pr inting. 1 Open the Printer Proper ties dialog bo x.
Problems Unique to Windo ws 160 T roubleshooting ■ If the WPS driver or CAPT driver is installed, either uninstall it or change the driver port to FILE as follows. The WPS (Windows Printing System) driver or CAPT (Canon Adv anced Printing T echnology) dr iver ma y disrupt nor mal printing.
Problems Unique to the Macintosh 161 T roubleshooting Pr oblems Unique to the Macintosh • J agged T e xt or Graphics, or Banded Gr adations • Cannot Print in Background Macintosh.
Problems Unique to the Macintosh 162 T roubleshooting Jag ged T e xt or Graphics, or Banded Gradations ■ Ensure y our application suppor ts Quick Dra w . If you are using a P ostScript-compatible application, printed text and lines ma y appear jagged and gradations ma y appear banded.
Problems Unique to the Macintosh 163 T roubleshooting Cannot Print in Bac kgr ound ■ Ensure backgr ound printing is enabled. 1 In the Apple menu, select Chooser . 2 Click Bac kgr ounding on. ■ Check the amount of free space on the har d disk. Backg round printing requires a cer tain amount of disk space.
164 Appendices Appendices • Deleting an Unknown De vice (USB interf ace) • F or F aster Pr inting Windows Macintosh Windows.
Deleting an Unknown De vice (USB interf ace) 165 Appendices Deleting an Unkno wn Device (USB interface) If printer dr iv er installation using the USB interface w as not seccessful, carr y out the procedure described in “Notes on Handling the USB interf ace (f or Windo ws Users)” in the Quick Start Guide .
Deleting an Unknown De vice (USB interf ace) 166 Appendices • If the unknown de vice is under Univer sal serial bus contr oller • If the unknown de vice is under Other de vices.
Deleting an Unknown De vice (USB interf ace) 167 Appendices 5 When the confir mation message appears, clic k OK . 6 Click Close to close the System Properties window . In Windows 2000, clic k and then clic k OK in the System Pr oper ties window . 7 Click at the top right of the Control P anel window to close it.
F or F aster Printing 168 Appendices For F aster Printing The USB interf ace provides the quic kest printing with Windows 98, Window Me and Windows 2000. Ref er to the Quick Start Guide f or USB connection details. When using the parallel printer interf ace, use the ECP data tr ansf er mode f or f aster printing.
F or F aster Printing 169 Appendices 3 Click the Maintenance tab and click the Custom Settings icon. 4 Select the Set printer to ECP mode chec k box and clic k Send .
F or F aster Printing 170 Appendices Note ➤ • Some computers ma y hav e prob lems pr inting in the ECP mode. In this case, clear the Set printer to ECP mode chec k bo x in the screen abov e , and clic k Send . T ur n the printer off and back on to cancel the ECP mode.
171 Specifications Specifications Printing method: Bubb le Jet on-demand Printing resolution: 2400 (horizontal) × 1200 (v er tical) dpi. max. Print speed (pr inting with Canon standard patter n): Black printing F ast: 12 ppm Standard: 10 ppm Colour printing F ast: 8 ppm Standard: 3.
172 Specifications Receiv e buff er : 56 KB Interf ace (parallel): IEEE 1284-compatible Interf ace (USB): USB 1.10-compatible Interf ace connector (parallel): Amphenol 57-40360 or equiv alent Interf .
173 Specifications Acoustic noise le vel: Appro x. 42 dB (A) (in the best quality mode) Operating en vironment: T emperature: 5 to 35˚C (41 to 95˚F) Humidity: 10 to 90%RH (no condensation) Storage .
174 Specifications ■ F eed method: Continuous f eed through auto sheet f eeder F or Plain P aper , En v elopes, High Resolution P aper , Glossy Photo P aper , High Gloss Photo Film, Glossy Photo Cards, Photo P aper Pro , T ransparencies, T -shir t T r ansfers , Banner P aper ■ Sheet f eeder capacity: Plain P aper (75 gsm) 100 sheets max.
175 Specifications ■ Ordinar y pr int media: Regular size: A4, A5, B5, Letter , Legal, European DL, US Com.#10 Custom size: width: 90.0 to 215.9 mm (3.
176 Specifications ■ Graphic image printing: Data f or mat: Canon extended mode: Raster image format Resolution: Canon extended mode: 300, 600, 1200, 2400 dpi ■ Print Head: Black: 320 nozzles (600 dpi) Cyan, Magenta, Y ello w: 256 nozzles (1200 dpi) ■ Ink T anks: Capacity: Black(BCI-3eBK) appro x.
177 Specifications ■ Printer dr iv er operating en vironment: IBM PC/A T -compatible computer running on Windows 95, Windo ws 98, Windows Me, Windo ws NT 4.0, Windows 2000 or Macintosh computers with USB interf ace running on Mac OS 8.5 - 9.x ■ Hard disk space: Appro x.
178 Specifications ■ Printing Area T o ensure the best pr int quality , the pr inter allo ws a margin along each edge of media. Printing area (dar k blue): Canon recommends that you print within this area. () Printable area (light b lue): The area where it is possible to print.
179 Specifications A4, B5, A5 Size Printable Area (width x height) A4 203.2 × 289.0 mm / 8.0 × 11.4 in B5 175.2 × 249.0 mm / 6.9 × 9.8 in A5 141.2 × 202.0 mm / 5.6 × 7.9 in 28.0 mm / 1.1 in 26.5 mm / 1.04 in 3.4 mm / 0.13 in 3.4 mm / 0.13 in 5.
180 Specifications Letter , Legal Size Printable Area (width x height) Letter 203.2 × 271.4 mm / 8.0 × 10.7 in Legal 203.2 × 347.6 mm / 8.0 × 13.7 in 28.0 mm / 1.1 in 26.5 mm / 1.04 in 6.4 mm / 0.25 in 6.3 mm / 0.25 in 5.0 mm / 0.2 in 3.0 mm / 0.
181 Specifications Glossy Photo Cards Size Printable Area (width x height) Glossy Photo Card 109.4 × 159.9 mm / 4.3 × 6.3 in 5.1 mm / 0.2 in 4.1 mm / 0.
182 Specifications Photo P aper Pro (PC-101S) Note ➤ The printing area of Photo Paper Pro PR-101 is identical to that of A4 size paper. For details, refer to " A4, B5, A5 ". Size Printable Area (width x height) Photo P aper Pro PC-101S 109.
183 Specifications En velopes Size Printable Area (width x height) European DL 190.5 × 103.2 mm / 7.5 × 4.1 in US Com. #10 211.8 × 98.0 mm / 8.3 × 3.
184 Specifications Banner P aper Size Printable Area (width x height) Banner P aper A4: 203.2 × 1774.0 mm / 8.0 × 69.8 in Letter : 203.2 × 1668.4 mm / 8.0 × 65.7 in 3.4 mm / 0.13 in 3.4 mm / 0.13 in 3.0 mm / 0.12 in 28.0 mm / 1.1 in 5.0 mm / 0.2 in Max.
185 Inde x A Application Error 151 B Background printing (Macintosh) 57 Background printing (Windows) 158 Banner Paper 111 BCI-3eBK 67 BCI-3eC 67 BCI-3eM 67 BCI-3eY 67 BJ Print Monitor (Macintosh) 57 .
186 Inde x Cleaning the Printer 81 Client (Macintosh) 61 Compatible Media Types 88 D Deep Cleaning 33, 79 Deleting an Unknown Device (USB interface) 165 E ECP mode 168 Envelopes 90 Error Message 146, .
187 Inde x I Ink Tank 66, 67 M Media Type (Macintosh) 46 Media Type (Windows) 23 N Network (Macintosh) 60 Nozzle Check Pattern 75 O Opening the Printer Properties Dialog Box (Windows) 20 P Page Setup .
188 Inde x PICT File (Macintosh) 55 Poster Printing 26, 54 POWER Button 18 POWER Lamp 18, 143 Print Advisor (Windows) 24 Print Dialog Box (Macintosh) 46 Print Head Holder 17 Print Head Lock Lever 17 P.
189 Inde x T Transparencies CF-102 107 Transporting the Printer 83 T-Shirt Transfers TR-201 109 U Uninstalling Printer Drivers (Macintosh) 64 Uninstalling Printer Drivers (Windows) 39 USB interface 16.
An important point after buying a device Canon S 500 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Canon S 500 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Canon S 500 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Canon S 500 you will learn all the available features of the product, as well as information on its operation. The information that you get Canon S 500 will certainly help you make a decision on the purchase.
If you already are a holder of Canon S 500, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Canon S 500.
However, one of the most important roles played by the user manual is to help in solving problems with Canon S 500. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Canon S 500 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
