Instruction/ maintenance manual of the product TMX 10031161 3Com
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http: //www .3com.co m/ U.S. Robotics ® Cable Modem TM X Getting Started Gu ide Part No. 10031161 Published February 2000.
3Com Corporation 3800 Gol f Rd. Rolling Meadows, IL 60008 Copyri ght © 2000 3C om Corp oration . All rig hts reserv ed. No part of this do cumentat ion may be reproduced in any form or by any means or used to make any deriva tive work (such as translation, transfor mation , or adaptat ion) wit hout w ritten p ermiss ion from 3Com Cor poratio n.
C ONTENTS 1 B EFOR E Y OU B EGIN Intr oduction 1 Cable M odem TMX F eatur es 1 Contacti ng Y our Br oadband Servic e Pr ovider ( BSP) 2 Preparing Y our Workspace 3 Y ou Wi ll Ne ed T hese I tems 4 Con.
Message Log 33 Interpr eting Y our Cab le Mo dem's L ED Ligh ts 34 Upgradin g to CMX Functio nality 35 4 T R O UBLE SHOO TING AND S UPPO RT R ESOUR CES T r oubl eshooti ng 37 The ana log m odem doe s no t dial my cab le company ’s server prope rly .
Gover ning Law 47 6 W AL L - MOUNTIN G T EMPLATE.
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1 B EFOR E Y OU B EGIN Int r oduction This guide provides al l the inf ormat ion you need to use your Cable Mo dem TMX a nd an an alog mode m to dial int o one-way B roadband Se rvice Providers (BSPs). Not all cabl e compani es an d BSPs provide two -way service.
2 C HAPTE R 1: B EFORE Y OU B EGIN ■ Plug and play operation ensures easy setup and instal lat ion ■ 3Com’ s extensi ve user sup port organi zations an d our 5-year lim ited warranty * Pl ease n.
Prepar ing Y our W orksp ace 3 ■ The mode m’ s m ode l numb er ( loca ted on a sticke r on the bo ttom of the modem). MAC addr ess: EA = __ ______________ __ Model num ber: 3CR292 B-TR56 Y ou sho uld now cont act your BSP and ve rify the fo llowing : ■ Y ou have cable serv ice to your home that supports cable modem access.
4 C HAPTE R 1: B EFORE Y OU B EGIN ■ Do no t sta ck a nythin g on top of the cable mod em. (See the instru ctions on page 14 conce rn ing sta cking this modem wit h 3Com OfficeConnect products.) ■ The temp era ture in the room where the cable modem will b e operat ing sh ould b e betwe en 0 and 4 0 ° C (32 and 1 04 ° F).
Configur ing the TCP/ IP Proto col 5 the sl ot. If yo u are using w ood s crews, use # 6 pan hea ds or equi val ent. Confi guring th e TCP/IP P rotocol NOTE: I f you are u sing a Ma cintosh computer , tur n to the instru ctions on page 7.
6 C HAPTE R 1: B EFORE Y OU B EGIN 6 "TCP/I P" will appe ar in the list of in stalle d networ k component s. Click OK . 7 W indows will no w as k you if you woul d lik e to restart your computer . Click No . 8 Right-c lick o n the Network Neighborhood i con on your deskt op then click Properties in the drop-down m enu tha t appear s.
Configur ing the TCP/ IP Proto col 7 15 Click th e Renew button. Numbers w ill replace the zeros. Click OK and tu rn to "Har dware and So ftwar e Installati on" (page 1 1). NOTE: The num bers on your scree n SHOULD be di fferen t than those sho wn in the fo llowin g exam ple.
8 C HAPTE R 1: B EFORE Y OU B EGIN 2 Click Edit on the Finder (gr ay bar) at th e top of the screen. Scroll down to the bot tom of the me nu and click User Mode . 3 Click th e Advanced button then cli ck OK . 4 Click the Up/D own selector arrows (to the right of “Conne ct Via”) an d click "Usi ng DHCP Serv er".
Configur ing the TCP/ IP Proto col 9 6 V erify tha t the “Use 802.3” box is unchecked (circled in the followi n g image). If ther e is a check mark in the box, click it to r emove the check mar k. Th en cli ck the Info button in the lo wer left corner .
10 C HAPTE R 1: B EFORE Y OU B EGIN Hardware Address, please conta ct your local A pple author ized deal er or A pple sup port..
2 H AR D WAR E I NSTALLATION NOTE: B ef ore in stal ling your mode m, wr ite its seri al number in th e space provid ed on th e first page of this manual . (Y ou’l l find the serial number above the ba r code on t he wh ite stic ker o n the back o f the mode m a nd on th e outside of th e mo dem ’s box.
12 C HAPTE R 2: H AR DWARE I NSTALLATIO N The se sl ots fit ov er the heads of wall-m ounting sc rews to secur e the modem to the wa ll. 1 Remove the mounti ng template from this Guide . 2 Place the mounting t emplat e against the wall at the location chosen for t h e cable mod em.
Desktop Inst allation 13 If you ha ve not already do ne so, t urn to “Con necting the Cable Mode m to Y our Comp uter” (pa ge 15) to complet e your insta llation.
14 C HAPTE R 2: H AR DWARE I NSTALLATIO N Stacking In stallation with Of ficeConnec t Products If you own 3Com Offi ceConnect produ cts, you can use the four stac king cli ps included in your modem’ s pack age to neatly and secu rely stack your cable mo dem wi th th e OfficeConnect uni t(s).
Connec ting t h e Cabl e Modem t o Y o ur Compute r 15 Conne cti ng the Ca ble Mode m to Y our Co m pute r TIP: Be fore you unplug any cords , la bel the m or ma ke a sketch of how they a re connected . This can be helpful when you plug the m back in late r .
16 C HAPTE R 2: H AR DWARE I NSTALLATIO N ■ Connect you r cable l ine to the cabl e mode m’ s CA TV cable con nector . Be careful not to be nd the wire in the cen ter of the cable line when y ou connect it to the cable modem.
Connec ting t h e Cabl e Modem t o Y o ur Compute r 17 ■ Plug a phon e cord into the analog mod em ’ s TELCO jack (ma rked with a on the bot tom of the modem ’ s case) and a wall phon e jack. If you purchased t he TMX Dia lup Kit, use the phone cord includ ed w ith the a nalog m odem.
18 C HAPTE R 2: H AR DWARE I NSTALLATIO N.
3 C ABLE M ODEM C ONFIG URATION The fir st time you u se your Cable Mo dem TMX, y ou must con figu r e it using ou r W eb-ba sed co nfig urat ion softwa re.
20 C HAPTE R 3: C AB LE M ODEM C ONFIGURATION.
21 4 This brin gs up t he “D ial -Up Pa ramet ers screen”. Cli ck Dialing Information . 5 Fill in t he "Diali ng Inf ormat ion" fie lds wi th the inf ormat ion that sho uld ha ve bee n already provided t o you b y your BSP . When you a re finishe d enteri ng the in format ion, cl ick Submit .
22 C HAPTE R 3: C AB LE M ODEM C ONFIGURATION If you are using a 3Com U.S. Robotics ext er nal anal og modem in conjuncti on with your Cable Modem TMX , turn to "Using the Ca ble Mode m TMX" on page 24. Oth erwis e, see the f ollowi ng section f or info rmati on about configur ing non-3Co m U.
Confi guring No n-3Co m U.S. Robo tics Mod ems for U se wi th the T MX 23 ■ Modem must have an RS-23 2 standard inter face ■ Mode m’ s seria l port rate must suppor t 115.
24 C HAPTE R 3: C AB LE M ODEM C ONFIGURATION situat ions, where the a nalo g modem a nd telep hone l ine quality a re both satisf actory , you can d isable V .42 e rror correction and V .4 2bis data com pression. Disa bling V .42 error correction and V .
Summ ary of Configur ation S oftwa re Scree ns 25 Dial /HangU p If you woul d like to hang up the current connection , you can do so by accessi ng this menu and clicking H angUp Phone . Once yo u a re r eady to establ ish a new connect ion, click Dial Phone .
26 C HAPTE R 3: C AB LE M ODEM C ONFIGURATION Thi s menu allows y ou t o manuall y st art a sca n for an open channel by clickin g the Scan Now button. This is use ful if for some re ason th e cable modem is not curr ently lo cked on t o an active signal.
Summ ary of Configur ation S oftwa re Scree ns 27 This sc r een allows yo u to se lect opti ons for detectin g/selectin g source I P addresses for out -bound DHCP pa ckets. Choose your method of detection and then click Submit . Enroll Access this screen to enroll into a new ca ble mo dem access account wi th a Broadband Se rvice Provider (BSP).
28 C HAPTE R 3: C AB LE M ODEM C ONFIGURATION Dial- Up Para meter s This s cr een pr ovid es link s to scr eens whic h all ow yo u to modify the d ial-up parameters for your cable modem .
Summ ary of Configur ation S oftwa re Scree ns 29 Dialing Paramet ers This screen allows you t o enter prima ry and backup pho ne numbers in to which you r analog m odem can d ial to access your Broadband Ser vice Provider ’ s (BSP’ s) cable mo dem service .
30 C HAPTE R 3: C AB LE M ODEM C ONFIGURATION Access Parameters This screen allows you t o modify your accoun t’ s logi n name, pa ssword, and radius realm infor mation .
Summ ary of Configur ation S oftwa re Scree ns 31 DHCP/PPP Parameter s Here you can view your curent provid er infor mation , select auth enti cati on and ser ver IP ad dress, and set PPP authen tication to P AP onl y , CHA P only , or a nego tiated setting.
32 C HAPTE R 3: C AB LE M ODEM C ONFIGURATION Cable Mo dem Co nfigura tion This s cree n disp lays informat ion co ncerni ng y our c able modem’ s configura tion an d allow s you to e dit your user initia l.
Summ ary of Configur ation S oftwa re Scree ns 33 Session Status This option d ispla ys infor matio n concer ning your ca ble modem ’ s current c onnect ion.
34 C HAPTE R 3: C AB LE M ODEM C ONFIGURATION The Message Log documents the events of e ach cal e modem se ssio n (establi shing conn ections , failures to connect, fi le t ransfers, etc.
Upgra ding to CMX Functionality 35 3 PC Link Status - Indi cates tha t the cabl e modem is connected t o the Ethe rne t card in your compu ter . This lig ht is solid green when this link is e stablished and your computer is on. 4 PC Link Activity - Ind icates that data is being transmi tted to o r from you r PC ove r the Ethe rn et port.
36 C HAPTE R 3: C AB LE M ODEM C ONFIGURATION.
4 T R O UBLESHOOTING AND S UPPORT R ESOUR CES T roubleshootin g The analo g modem do es not d ial m y cable comp any’ s serve r properly . ■ Make su re that the pow er supp lies fo r both the analog modem an d the TMX ar e plugged i nto elect rical outle ts and make sure the an alog m odem is turned on.
38 C HAPTE R 4: T ROUBLE SHOOTING AND S UPPORT R ESOUR CES enter the set up menu. Cons ult you computer ’s manual f or exact instru ctions. I see a delay wh en load ing W eb pages or down loading fi les (Mac us er s only ). ■ Close yo ur Internet so ftwar e and r estart it .
Supp ort Resour ces 39 If Y ou N eed to R eturn the Mode m to Us Contact 3Co m T echnical S upport. If the s upport re p re sentati ve determin es that you need to r eturn the modem, yo u will r eceive a USO (User S ervice Or der) number . Y ou mus t have a USO number before r e tur ning the mod em to u s.
40 C HAPTE R 4: T ROUBLE SHOOTING AND S UPPORT R ESOUR CES.
5 R EGULATORY I NFORMATION AND L IMITED W ARRANTY Manufa cturer’ s Declarat ion o f C onform ity 3Com 3800 Go lf Road Rolling Mea dows, IL 60008 U.S.
42 C HAPTE R 5: R E GULATORY I NFORMATION AND L IMITED W A RRANTY transf erred fr om the US o r Canada wi thout an approved US De partmen t of Comme rce export lice nse.
3Com Corpor ation Lim ited Warranty 43 specifi cati ons in Part 15 of FCC r ules , which a re designed to provide reasonab le prot ectio n against such int erference in a resident ial in stal latio n. However , there is no guarant ee that inter fe rence will not occur in a pa rticular install ation.
44 C HAPTE R 5: R E GULATORY I NFORMATION AND L IMITED W A RRANTY 3Com’ s so le obliga tion und er this express war ranty sh all be, at 3 Com’ s opt ion and e xpense , to repair th e d efect ive p.
3Com Corpor ation Lim ited Warranty 45 THI S 3COM PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD P ARTY SOF TW ARE, THE USE OF W HICH IS GOVER NED BY A SEP ARA T E END USER LI CENSE AGRE EMENT . T HIS 3CO M W ARRAN TY DOES NOT APPL Y TO SUCH THIR D P ARTY SO F TW ARE.
46 C HAPTE R 5: R E GULATORY I NFORMATION AND L IMITED W A RRANTY authorization. Dated p roof of purchase fr om 3 Com or its authorize d reseller ma y be required.
3Com Corpor ation Lim ited Warranty 47 LIMIT A TION OF LIA BIL ITY TO THE FULL EXTENT ALLOWE D BY LA W , 3COM ALSO EXCLUDES FOR ITSE LF AND ITS SUPPL IERS ANY LIA BILIT Y, WHETHE R BASED IN CO NTRA CT.
48 C HAPTE R 5: R E GULATORY I NFORMATION AND L IMITED W A RRANTY.
6 W ALL - MOUNTING T EMPLATE 3Com U .S. Robotics Cable Modem CMX W all-mounting T emplate For complete instructions, see the Getting Star ted Guide ..
50 C HAPTE R 6: W ALL - MOUNTING T EMPLATE.
An important point after buying a device 3Com TMX 10031161 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought 3Com TMX 10031161 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data 3Com TMX 10031161 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, 3Com TMX 10031161 you will learn all the available features of the product, as well as information on its operation. The information that you get 3Com TMX 10031161 will certainly help you make a decision on the purchase.
If you already are a holder of 3Com TMX 10031161, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime 3Com TMX 10031161.
However, one of the most important roles played by the user manual is to help in solving problems with 3Com TMX 10031161. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device 3Com TMX 10031161 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
