Instruction/ maintenance manual of the product 1020 BT
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Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 U se r gu i d e B T Hub Phone 1020 8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 1.
Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 W elcome… to your B T Hub Phone 1020 Digital Cordless Handset • Hi-Definition Sound • Black and white graphic display with back .
Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 This user guide provides you with all the inf ormation you need to get the most from your phone. This phone has been designed to work with B T T otal Broadband and BT Br oadband T alk. Before you mak e your firs t call you will need to set up your phone.
Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 In this guide Getting star ted Location . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Setting up the handset . . . . . . . . . . . . . . . .7 Standby display . . . . . . . . .
Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Phonebook Stor e a phonebook entr y . . . . . . . . . . . . . . .33 Character map . . . . . . . . . . . . . . . . . . . . . . .34 Dial a phonebook entr y . . . . . . . . . . . . . . . .
Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 In this guide Hub base settings Reset your B T Hub Phone 1020 to the default settings . . . . . . . . . . . . . . . . .54 T o change the System PIN code . . . . . . . . .54 Time settings Setting the time .
Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 7 Location Y ou need to place your B T Hub Phone in the charger cradle and then place both handset and charger cr adle in the BT Home Hub to set it up.
Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Getting star ted 8 2. Attach the cr adle to the BT Home Hub. 3. Slide open the battery compar tment on the back of your B T Hub Phone handset. Inser t the 2 x AAA rechar geable batteries supplied.
5. On the handset: Screen pr ompts on the handset will help guide you through the registration pr ocess – it’ s easy! • REGISTER TO HUB will appear on screen.
Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Y our BT Hub Phone 1020 is ready f or use. Getting star ted 10 Standby displa y Clock Shortcut to menu Shortcut to phonebook Range ico.
11 Getting to know your phone 11 Redial/V ol/Scroll Up/Pause In standby , press and release to access the redial list, page 30. During a call, press to increase the earpiece volume, page 27. In a menu, press to scroll thr ough options, page 12. Soft Key 1 In standby , press to access the menu, page 12.
Navigating the menus Y our BT Hub Phone 1020 handset has a menu system t o guide you through the handset and setting options. R efer to the menu map on the next page for the available options. When the handset is displaying the idle screen: 1. In standby press Menu to open the main menu.
Getting to know your phone 13 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Calls Lists Received Calls Dialled Calls Delete Calls List Received Calls Dialled Calls Delete All Names.
Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Making calls with B T Broadband T alk 14 As par t of your BT T otal Br oadband subscription, you get access to BT Br oadband T alk which gives you free UK evening and weekend calls (up to one hour) over your broadband connection.
Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 There is an option within the Hub manager to set incoming landline calls (from your standard phone number) to ring on your Hub Phone. Go to http://bthomehub.home and change your settings on the t elephones page.
T o see BT Br oadband T alk call charges: visit www .bt.com/broadbandtalk and go to the ‘what it costs’ section. Y ou can make outgoing calls using your standar d phone line number by dialling 5 and then the number you want to call.
Hi Def calls Y our BT Hub phone is designed with High Definition Sound (Hi-dS™) capability . If somebody using a BT Hub Phone (or other Hi-dS™ capable device) calls someone else using a Hi-dS ™ capable device, then the call will automatically set itself to the best call quality using the Hi-dS™ call quality feat ure.
If yo u als o hav e a videophone or BT Soft Phone associated with your BT Br oadband T alk number you can also use them to make simultaneous calls up to a t otal of 4 calls across all your BT Br oadband T alk phones.
Call quality Usual call quality using B T Broadband T alk should be better than on a mobile phone, but it can be affect ed by general congestion on the internet, or by heavy traffic on the br oadband link into your home (e.g. if someone in your home is playing games online).
20 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Making calls with BT Broadband T alk Making and receiving multiple calls e n o h p e l e t d r a d n a t S t e k c o s l l a w e .
21 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Making calls with BT Broadband T alk Phone in back of hub Hub handsets Soft phone Videophone Incoming call 1 All phones ring. Incoming Call 2 All phones ring, call waiting on the device you picked up your incoming call 1 on.
22 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Frequently ask ed questions: What happens to service in the event of power or broadband failur e? Y our service may cease t o function if ther e is a power cut or broadband connection failur e.
23 Emergency Location Inf ormation is captured and passed to the Emergency Services for use in the case of an emergency call being made via the ser vice. The location information captured is limit ed to the address of the BT t elephone line. Impor tant: if there’ s a power failure, your B T Hub Phone and/or DECT cordless phone will not work.
24 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H What numbers can I call? • Any person in the UK • Other Broadband T alk customers • Anywhere in the world • Any UK mobile.
Switching the handset power on/ off Press and hold . Press and hold t o switch the handset back on again. Make an external call 1. Press listen f or the dial tone then dial the number . Prepar ator y dialling (pre-dial) T o see the number on the display before dialling use pr e-dial.
26 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Receiving calls 1. Press t o answer the call or , if the handset is on the charging cr adle, simply lif t it and speak.
27 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 T o switch to handsfree during a call 1. At any time during the call, to t oggle between hands free mode and handset mode, press . Earpiece volume 1. During a call, pr ess to increase or to decrease the earpiece volume.
28 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Secrecy During a call, you can mute the microphone so that you can talk to someone nearby without your caller hearing you. 1. During your call, pr ess Secrecy . SECRECY is displayed and your caller cannot hear you.
29 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 T o switch key lock on: 1. Pr ess and hold . KEYPAD LOCKED and the icon is displayed. T o swit ch key lock off: 1. Press Unlock . PRESS # TO UNLOCK KEYS is displayed. 2. Pr ess to unlock the handset.
30 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H T o redial a number Fr om standby: 1. Pr ess to access the redial list. 2. Press or to scroll and display the number you want. 3. Press to dial the number . Via the menu: 1. Press Menu t o access the menu.
31 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Delete a redial number 1. Press to access the redial list. 2. Press or to scroll and display the number you want and press Options . 3. Press or to scroll to DELETE CALL , then press OK .
32 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Save a redial list number to the phonebook 1. Press to access the redial list. 2. Pr ess or to scroll and display the number you want to save and press Options . 3. SAVE NUMBER will appear .
Stor e a phonebook entr y Y ou can use the phonebook to store up t o 150 entries. For each entry you can store a name together with home, work and mobile numbers. Stor ed numbers can be up to 20 digits and stored names up to 12 char acters long. Phonebook entries are stored alphabetically .
34 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H 4. Once you have entered the name you ar e taken to the home number screen. Either enter a number or pr ess Save to move to the next number screen. Y ou can store home, work and mobile for each contact.
35 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Pressing will scroll forward alphabetically through the phonebook entries. Pressing will scroll backwards alphabetically through the phonebook entries. Dial a phonebook entry Fr om standby: 1.
36 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Via the menu: 1. Press Menu to access the menu. 2. Press or to scroll and display NAMES and press OK to select. 3. Press or to scroll and display FIND ENTRY and press OK to select.
37 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Edit a phonebook entry 1. Press Names to access the phonebook. 2. Press OK to select FIND ENTRY then press or to display the entr y you want. 3. Press Options then use or to scroll and display EDIT ENTRY .
38 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Stor e a phonebook entr y with an assigned ring. 1. Press Names to access the phonebook. 2. Press OK to select FIND ENTRY then press or to scroll and display the entr y you want. 3.
39 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 If you decide not t o delet e all phonebook entries, pr ess No to cancel. 4. Press OK , DELETE <ENTRY>? is displayed. 5. Press Y es to confirm. DELETED is displayed. 6. Press to return to standby .
Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Caller information not available Occasionally the telephone number of the caller is not available and cannot ther efor e be displayed.
41 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Fr om standby: Press to access the Calls list. 2. The most recently r eceived call details are displayed.
42 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Save a calls list entry to the phonebook 1. Press to access the Calls list. The most recently received call details are displayed. 2. Press or repeatedly to scroll to the entry you want.
43 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Delete all calls list entries 1. Press Menu to access the menu. 2. Press or to scroll and display CALLS LISTS and press OK . 3. Press or to display DELETE CALLS LIST and press OK . 4.
44 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Call W aiting Y ou will hear a beep every 5 seconds if an incoming call arrives while you are alr eady on the phone.
45 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 By using the BT globe menu your B T Hub Phone 1020 gives you easy access to a range of B T featur es.
46 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Y ou can choose a range of settings t o suit your personal pref erences. Adjust the earpiece volume Ther e ar e5 volume levels t o choose from. 1. Press Menu to access the menu. 2.
Naming a handset Each handset registered t o the base is assigned a number . Y ou can give a handset a name to match the user or location e.g. DAVE or OFFICE . The name can be up to 8 charact ers long. The number is given automatically and cannot be changed.
48 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Auto-talk When you receive a call, if the handset is on the cr adle you can answer it by lifting the handset off the cradle, this is called auto-talk. When you switch auto-talk off , all calls mus t be answered by pr essing .
Hub Phone 1020 – Edition 1 – 16.07.07 – 8281 49 Beep tones Y our BT Hub Phone 1020 handset emits beeps t o aler t you to cer tain situations. Y ou can set the handset to beep: • As confirmation each time a handset button is pressed (k ey beeps).
50 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H 5. Press or to select ON or OFF then press OK . SAVED is displayed. 6. Pr ess Back repeatedly to ret urn to the idle screen.
51 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 T o switch out of range beeps On/Off During a call, if the handset moves out of communication range with the base you will hear a warning beep to alert you to move closer to the base f or improved reception and to avoid being disconnected.
52 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Handset ring tones and volume Y ou have a choice of 10 ringtones and 5 volume levels (or you can switch the ringer OFF). Y ou can select a diff erent ring tone for external calls (calls fr om an external incoming number) or internal calls (calls from another handset).
53 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 T o change the ring tone 1. Press Menu to access the menu. 2. Pr ess or to scroll and display MELODY and press OK . 3. EXTERNAL CALLS / INTERNAL CALLS is displayed, press OK to confirm.
T o exit and return to the idle display at any time, press Back r epeatedly . When you reset to default this doesn't include calls list or phone book contents. If you change your system PIN on one handset it will change the system PIN on all Hub phones registered to the Hub.
55 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 3. Pr ess or until SYSTEM PIN is displayed and press OK . 4. OLD PIN is displayed. Enter your old 4 digit PIN then press OK . 5. NEW PIN is displayed. Enter a new 4 digit PIN and pr ess OK .
Time settings 56 Setting the time Y ou can set the time in your Hub, so that all handsets show the right time: 1. Go to a computer that is connected to your Hub (wir ed or wireless) and open the Hub Manager: click the icon on your desktop or browse to http://bthomehub.
Enter the login information: username admin; password admin Click CONFIGURATION Click CONFIGURE in the horizontal menu on the right Tick the auto-configuration bo x. Under TIME SERVER 1 , type ntp.homehub.btopenworld.com Click APPLY . 5. Y our Hub is now set to the correct time.
Time settings 58 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H 3. Scr oll to ALARM ON/OFF , press OK to select. 4. Press or to select the type of alarm ON or OFF and press OK . 5. Enter the time in 24 hour format, using 2 digits f or the hour and 2 for the minut es (e.
T o silence the alarm When the alarm time is reached, the alarm will sound and ALARM will be displayed. The alarm will ring for 1 minute unless stopped. 1. When the alarm sounds, pr ess . The handset r eturns to standby . Time settings 59 Hub Phone 1020 – Issue 3 – Edition 1 – 05.
Using additional handsets 60 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Y ou can register up to five B T Hub phone 1020 handsets to your BT home hub. Y ou can use up to two B T Hub phones at any one time to make calls. See page 17-21 f or more information about using the handsets with BT Br oadband T alk.
4. Press the wir eless association button. Af ter 3 seconds the phone LED star ts to flash. 5. Press OK on the handset. 6. The display shows REGISTERING HANDSET.
Using additional handsets 62 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Internal calls Making internal calls Y ou can make int ernal calls between two BT Hub phone handsets that are r egis tered to your hub. This can only occur if ther e are no other calls in progr ess on additional handsets.
Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 63 T ransferring calls Y ou can transf er an external call to another handset registered to your B T Hub Phone 1020 if no other calls are in progr ess. During an external call: 1. Pr ess INT and the number of the other handset.
64 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H 1. Pr ess Menu to access the menu. 2. Press or to scroll and display REGISTRATION and press OK . 3. Press or until DE-REGISTER is displayed and press OK to select. 4. SYSTEM PIN is displayed.
Sof tware upgr ades Automatic software upgrade Y our BT Home Hub checks r egularly for handset software upgrades. If ther e is a new version of sof tware available it will send a message to any register ed handsets needing to be upgraded.
66 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Manual sof tware upgr ade If new software is available and you selected to upgrade lat er , you can manually upgrade the software at any time using the handset menu. 1. Pr ess Menu to access the menu.
67 67 Software upgrades R escue mode If the upgrade was unsuccessful, or if the handset was lifted from the char ger during the upgrade for mor e than 90 seconds, the user can initiate a new upgrade of the handset softwar e fr om the hub manager . T o use the rescue mode on the Hub Manager: 1.
Many common problems ar e caused by incorrect connections. Please reboot your hub by turning it on and off (from the mains) and check that your B T Hub Phone 1020 has been correctly set up befor e ringing the Helpline.
The handset charger is not working Y ou should hear a beep when placing the handset in the charger . Check that the power adaptor is properly plugged into the char ger . Make sur e your handset has slotted correctly into the charger . Check the batteries are fitted corr ectly into the handset.
What happens when I make emer gency calls? If you make an emer gency call to 999 or 112 from your BT Br oadband T alk line, the Hub will automatically use your standard telephone line. This is a saf ety measure to ensure the emer gency ser vices can identify your location, if necessar y .
Safety IMPORT ANT This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made f or access to emergency services. General • Only use the power supply included with the product. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone.
Cleaning Simply clean the handset and hub with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dr y cloth as this may cause a s tatic shock. Environmental • Do not expose to direct sunlight.
Guarant ee Y our BT Hub Phone 1020 digital cordless telephone is guaranteed f or a period of 12 months from the date of purchase. Subject to the terms listed below , the guarantee will provide f or th.
For your records Date of purchase: Place of purchase: Serial number: For guar antee purposes proof of purchase is requir ed so please keep your r eceipt. Enter your base PIN here: [///] (See page 54 for mor e information) T echnical inf ormation Only use the approved base mains power supply , either item code 027300, 034503, 040691 or 040692.
Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 75.
Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Offices worldwide The services described in this publication ar e subject t o availability and may be modified from time to time. Services and equipment are provided subject t o British T elecommunications plc’s respective standard conditions of contract.
An important point after buying a device BT 1020 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought BT 1020 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data BT 1020 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, BT 1020 you will learn all the available features of the product, as well as information on its operation. The information that you get BT 1020 will certainly help you make a decision on the purchase.
If you already are a holder of BT 1020, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime BT 1020.
However, one of the most important roles played by the user manual is to help in solving problems with BT 1020. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device BT 1020 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
