Instruction/ maintenance manual of the product MFC-J470DW Brother
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Basic User’s Guide MF C-J450DW MF C-J470DW MF C-J475DW Ver sion 0 USA/CAN.
If y ou ne ed to call Customer Service Ple as e comp let e the fo llow ing in fo rma tion f or futu re re fe re n ce : Model Numbe r: MFC - J450DW, MFC -J470D W an d MF C- J4 75 DW ( Ci rcl e you r mode l numb er) Seri al N umb er : 1 Dat e of P ur c ha se : Pl ac e o f P ur ch a s e : 1 The serial n umber is on th e back of th e unit.
i Brother numbers NOTE For technic al help, you must call the count ry where you bough t the machine . Calls must be made fro m within t hat c ountry. Re giste r your pr odu ct By register ing your pr oduct with Brother I nternat ional Corporat ion, you wil l be recorde d as the origina l owner o f the product.
ii Ser vice Cent er Lo cato r (USA only ) For the locat ion of a Broth er authorized servic e center, call 1-877-BROTHER (1-8 77-276-8437) or visit us at http:// www.bro ther-usa.com/ service / . Serv ic e Cen te r L oc ati on s (C an ad a o nly) For the locat ion of a Brother authorized servic e center, ca ll 1-877-BROTHER .
iii Acc ess ori es a n d S uppl i es 1 For mo re in fo rmatio n about t h e repla cement consuma b les, v isit us a t http ://www.brot h er.c o m/pageyie ld/ . Descri ption It em Ink Cartridge S tandar d Yield < black> LC101B K (Prints app rox. 300 pages ) 1 Ink Cartridge S tandar d Yield < yellow> LC101Y (Prints approx.
iv Notice - Discl aime r of Warra nties (USA and Ca nada) BROTH ER'S LICE NSOR(S ), AND T HEIR DIREC TORS , OFF ICERS, EMPL OYEES OR AG ENTS (COLLECTI VELY BRO THER'S LICENSOR) MAK E NO WARR.
v Compilati on and Public ation No tice Under the s upervision of Br other Indust ries, Ltd., t his manual has been c ompiled and publi s hed, covering the lat est produ c t descri pt ions and specificat ions. The contents of this manual and the specificat ions of this product are subjec t to change wit hout notice.
vi User' s Guide s and w here do I find them? 1 Vi sit us at htt p:/ /s ol ution s. bro ther .co m / . Which Gu id e? What's in it? Where is it ? Pr oduc t S af ety Gu ide Read th is Gui de first. Pl ease read the S afety Instruc tions befor e you s et up your mac hine.
vii Table of Conte n ts (Basic Us er’s Guide) 1 Gene ral info rmat ion 1 Usi ng th e doc um en tat ion ..... .. ... .. .. ..... .. .. ... .... ... .. .. ..... .. ... .. ..... .. .. ... .... ... .. .. ... .... ... .. .. . 1 Sym b ols a nd co nv ent ions us ed in the doc um e nta tio n .
viii 5 Receiv ing a fax 27 Receive Modes . ..... ........ . ..... ..... . .. . ..... ..... . .... ......... . .... . ... ..... . .... . ... ..... . .... . ... ..... . .... 27 Choose t he c orrect Recei ve Mode . ......... . .... . ..... ........ . ...
ix 10 How to scan to a c omput er 47 Befo re sca nni ng ... .. ..... .. .. ... .. ..... .. .. .. ..... .. ... .. ..... .. .. ... .... ... .. .. ..... .. ... .. .. ..... .. ... .. ..... .. . 4 7 Scannin g a document as a PDF file using Cont rolCenter4 (Wind ows ® ) .
x D Sp ecifi cation s 116 Gen era l . .. ... .. ..... .. .. ... .... ... .. .. ..... .. ... .. .... ... .. .. ... .... ... .. .. ..... .. ... .. ..... .. .. ... .... ... .. .. ..... .. 116 Pri nt m ed ia . .. .. ... .... ... .. .. ... .... ... .. .. .
xi Table of Conte n ts (Adv anced U ser’s Gu ide) The Advanced User ’s Guide expla ins the followi ng feat ures and oper ations. You can view the Advanced User ’s Guide on the CD-ROM.
xii.
1 1 1 Using the d ocumentation 1 Thank you for buying a Bro ther machine! Reading t he docum entati on will help you make t he most o f yo ur machine. Symb ols a nd conv entio ns us ed i n th e doc umen t ation 1 The followi ng s ymbol s and conventions ar e used thr oughout t he documentation .
Chapter 1 2 b Select your mach ine. c Choose the funct ion you want to use. Acces sing the A dvan ced User’ s Gui de and Softw are and Network User’s Gui d e 1 This B as ic User’s Gui de does no.
Gener al i nfo rmation 3 1 c I f t he language s creen appears, cli ck your langua ge. T he CD-R OM Top Menu w ill appe ar. d Cli ck Use r ’s Gu ides . e Cli ck PDF /H TM L do c ume nt s . If the countr y screen appears, choo s e y our countr y. After t he list of Use r’s G uides appear s , choose the guid e you want to read.
Chapter 1 4 How to access G uides for A d vanc ed Feature s 1 You can view and downlo ad these Gui des from the Brother Solut ions Center at: http ://s oluti on s. brot h er .com / . Click Manu als on you r model ’s page t o downloa d the documentatio n.
Gener al i nfo rmation 5 1 To access the Br ot her CreativeCen t er (http: //www.brother .com/creat ivecenter/ ) for F REE photo projects and printabl e downloads , clic k Brother Creat i veCenter . To return to the To p Me nu , cli ck Back or if you are finis hed, c l ick Exit .
Chapter 1 6 Contro l panel ov ervie w 1 The MFC-J450DW, MFC-J470D W and MFC-J 475DW have the same control pan el keys. NOTE Most of the i llustrati ons i n this User’s Guide show the MF C-J470DW. 1 LCD ( Liqu id Crysta l Display) Displ ays message s on the s creen to help you set up and use your machi ne.
Gener al i nfo rmation 7 1 4 Start keys : Black St art Lets you start sendi ng f axes or maki ng copies in black & whi te. Also lets y ou start a scann ing oper ation (in color or black & whi te depending on the sca n setting in the Contr olCenter software) .
Chapter 1 8 7D i a l P a d Use th ese ke ys to dial telepho ne and fax num bers and as a keyboard for entering inform ation into the machin e. 8 Menu keys: While th e machine is idl e, you can p ress these key s to adjust the ring volume . Press to s tore Speed D ial an d Group number s in th e machine’s m emory.
Gener al i nfo rmation 9 1 Ba sic Op era tio ns 1 The followi ng s teps show how to change a setting in th e machine. In this example, the Receive Mode sett ing is chan ged f rom Fax Only to Fax/Tel . a Press Menu . b Press a or b to choose Fax . Press OK .
10 2 Loading pap er and other print medi a 2 Load only one si z e of paper a nd one type of paper in the paper tra y at a t im e. (For more inf ormation about pa per size, weight and t hickness , s ee Choos ing the right pri nt media on page 19.) a Pull t he paper tray complet ely out of the machine.
Loading pa per 11 2 NOTE When you are us ing Lega l si z e pap er, press and ho ld the univers al guide relea s e butt on (1) as you s lide out th e f ront of t he paper tray. d Fa n the stack of paper well to avoid paper jams and mi sfeeds. NOTE Always ma k e sure that the paper is not curled or wrink led.
Chapter 2 12 f Gently adjust the paper widt h guides (1) to f it t he paper. Make sur e the pape r width guides t ouch the side s of t he paper. g Close the output paper tray c o ver. h Slowly and fir mly pus h t he paper tray complet ely into t he machi ne.
Loading pa per 13 2 Load ing enve lope s 2 Abou t en velop es 2 Use envelo pes that weigh from 20 to 25 lb (80 to 95 g/m 2 ). Some envelopes need margin setting s to be set in the applicat ion. Make sure you do a test print f irst befor e printing man y envel opes.
Chapter 2 14 b Put env elopes in the paper tray with t he address s ide down. I f the envelope f laps are on the long edge, load t he envelop es with the flap on th e left, as sho wn in the illu stra tio n. Gen tly pre ss and sli de t he paper width guides (1) and paper leng t h guide (2) to fit t he size of the en v elopes .
Loading pa per 15 2 Un pri nt ab le a rea 2 The printable area depends on the settings in the appli cation you are usi ng. The figures show the unprintable areas on cut -sheet paper and envelop es. The m achi ne can print in t he shaded areas of cut-shee t paper only when th e Borderles s print featur e is availabl e and turned on.
Chapter 2 16 Paper settings 2 Pa pe r Ty pe 2 To get the best print quality, s et the machine for the t y pe of paper you are using . a Pres s Menu . b Pres s a or b to c hoos e General Setup . Pres s OK . c Pres s a or b to c hoos e Paper Type . Pres s OK .
Loading pa per 17 2 Accepta ble p aper and other print m edia 2 The print quali ty c an be affect ed by the type of paper you use in the machine. To get the best print qualit y for the set t in gs you ha v e chos en, always set the P aper Type to match the type of paper you load.
Chapter 2 18 IMPORTANT DO NOT use the follo wing kinds of paper: • Damaged, curled , wrinkled , or ir regularly shaped 1 0.08 in. (2 m m) or greater cu rl may cause ja ms to occur.
Loading pa per 19 2 Ch oosing t he r ight p rint m ed ia 2 P ap er ty pe an d si ze f or ea ch ope ra tio n 2 Pape r Type Paper Size Us age Fax Co py Pr i nter Cut-Sheet Le tter 8 1/2 11 in. (215.9 279.4 mm) Yes Yes Y es A4 8.3 11.7 i n. (210 297 mm) Yes Yes Yes Legal 8 1/2 14 in.
Chapter 2 20 Pap er weig ht, t h ic knes s an d capac ity 2 1 Up to 10 0 sh eets of plai n pa per 20 l b (80 g/m 2 ). 2 BP7 1 69 lb (2 60 g/ m 2 ) pape r i s es peci all y d esi gne d for Bro ther ink jet ma chin es. Pa per Ty pe Weig h t Thi ckness No .
21 3 3 How to load doc um ent s 3 You can send a fax , make copies, and scan from the ADF (automati c document feeder) and from the scanner glas s. Using the ADF 3 The ADF can hold up to 20 pages and fe eds each she et indiv idually. Us e paper that is within the sizes and weight s shown i n the table.
Chapter 3 22 e After us ing the ADF, cl ose the ADF Document Support. Push down on the upper-le ft por tion of the ADF Doc ument Support to clos e it comp letely. Using t he sc an ner glas s 3 You can use t he s can ner glass to fax, copy or scan page s of a book or one page at a time.
Loadi ng documen ts 23 3 Un sc an na ble a rea 3 The scannabl e area depends on the settings in the applicat ion you are using. The figures show the unscannab le areas. 1 The u ns can na ble a re a is 0. 04 in . (1 m m ) wh en you us e the ADF . Usage Do cumen t Size Top (1 ) Bo ttom (3 ) Le ft (2) Right (4) Fax Letter 0.
24 4 How to send a fa x 4 The following s teps sho w how to s e nd a f ax. a Do one of the following t o load your document : Place the document fa ce d own in the ADF. (S ee Using the ADF on pag e 21.) Load y our document fa ce do wn on the sca nner glass .
Sending a f ax 25 4 e Press Black Start or Color Start . Faxi ng fr om t he ADF 4 The mac hine st art s scanning and sen ding t he docu m ent. Faxi ng fr om t he sc anne r gla ss 4 If you press ed Bl ack St art , the machi ne start s sc anning the first page.
Chapter 4 26 C ancel ing a fax i n pr ogres s 4 If you want to c ancel a fax while the m achine is scanning, dial ing or sen ding, p ress Stop/Exit . Tr ansmis sion Verif icati on Rep o rt 4 You can use the Tran s missio n Verific ation Repor t as proof that you s ent a fax.
27 5 5 Re ceive M odes 5 Choo se the corr ect R ece ive Mode 5 The correct Receiv e Mode is determine d by the exter nal devices and tel ephone subscriber service s (Voice Mail, Distinct ive Ring, etc.) you will be using on the same line as the Brot her machine.
Chapter 5 28 To set the Recei ve Mode, follow the inst ructio n s: a Pres s Menu . b Pres s a or b to c hoo se Fax . Pres s OK . c Pres s a or b to c hoo se Setup Receive . Pres s OK . d Pres s a or b to c hoo se Receive Mode . Pres s OK . NOTE If you cannot cha nge the Receive M ode, make sure the Dist inctiv e Ring feat ure is set to Off .
Rec eiving a f ax 29 5 Using Rec eive Mo des 5 Some Receive Modes ans wer automatic ally ( Fax Only and Fax/Tel ). You may want to change t he Ri ng Delay b efore us ing t hese modes. (See Ri ng Delay on page 30.) Fa x O nl y 5 Fax Only mode will automatic ally answer every call as a fax ca ll.
Chapter 5 30 Recei ve Mode settin gs 5 Rin g De la y 5 The Ring Delay sets t he number of times the machi ne rings befo re it answers in Fax Only or Fax/Tel m ode. If you hav e external or extens ion teleph ones on t he same li ne as th e machi ne, keep t he r ing delay setting of 4r i n g s .
Rec eiving a f ax 31 5 Easy Receiv e 5 If Eas y Rece ive is On : 5 The machine can rece ive a fax automat icall y , even if you answer the call. W hen you see Receiving on the LCD o r hear a click on the phone lin e through the h andset y ou are using, jus t replace th e handset.
32 6 Telephone serv ices 6 Your mac hine supports the Calle r ID and Dis t inctiv e Ring subscriber te lephone servic es that some telephone c om panies of fe r.
Telephone services and external devi ces 33 6 Dist incti ve Ring 6 Distinc t ive Ring is a function of you r B rother machine t hat allows a person wi t h one l ine to receive f ax and v oic e calls t hrough t wo different phone numbers on that one line.
Chapter 6 34 NOTE Ring P attern #1 is oft en cal led Short-Shor t and is the most commo nly used. If the ring pattern you received is not on this c hart, cal l your telepho ne company and ask for one that is shown . T he machin e will only ans wer c alls t o its regist ered number.
Telephone services and external devi ces 35 6 Voice ov er Internet Protocol (VoI P) 6 VoIP i s a type of phone s yst em that uses an Internet connectio n instead of a tr aditional telephone li ne. T elephon e provi ders frequentl y bundle VoIP together wit h Internet and cable servi ces.
Chapter 6 36 Connecti ng a n ex ternal TAD (telephone answer ing dev ice ) 6 You may choose to connec t an external ans wering device. However , when you have an external TAD on the same telephon e line as the machi ne, t he TAD an s wers all cal ls and the mac hine “listens” for fax- call ing (CN G ) tones .
Telephone services and external devi ces 37 6 Co nne ctions 6 The external TAD mu st be plugged into the jack labele d E XT. Your m achine c annot work correctly if you plug t he TAD i nto a wall ja c k (unless you are using Distinc tive Ring) .
Chapter 6 38 Multi-li n e connections (PBX) 6 We sugges t you ask the company who ins t alled y our PBX to connect your machi ne. If you have a mul t i-l ine sy stem , we suggest you ask the inst aller to conne c t t he unit to the last line on the system .
Telephone services and external devi ces 39 6 Usin g ex tern al an d ext ensi on te lephone s 6 Using extensio n telephon es If you answer a fax call at an extension telephone, y ou can make your machine receive the fa x by pressing the Fax Recei v e Code l 51 .
Chapter 6 40 Ch angin g th e rem ote co des 6 The preset F ax Receive Code i s l 51 . The pre s et T el ephone Answer Code is #51 . If you want to, y ou can replace t hem with your own c o des . a Pres s Menu . b Pres s a or b to c hoo se Fax . Pres s OK .
41 7 7 How to dial 7 Ma nual dial ing 7 a Load your document. b Press ( FAX ). c P ress all of the digits of the fax number. d Press Black Start or Color Start . Sp eed Dial ing 7 a Load your docum ent . b Press ( Address Book ). Or, you can press ( FA X ) and t he n pr es s a or b to choose Address Book and pr ess OK .
Chapter 7 42 Fax R ed ial 7 If you are sen ding a f ax automat icall y and t he line i s busy, the machine wi ll redial on c e after five m i nutes . Redial only wor ks if you dialed f rom t he con t rol pane l. a Load your docum ent . b Pres s Redial /Pause .
Dialing and s toring n umbers 43 7 d Do one of the following : En te r t h e n am e ( u p to 16 c har ac t er s) usi ng t he dial pad. Press OK . (For help entering letters, see Entering Text on page 114.) To store t he number without a name, pre s s OK .
44 8 How to copy 8 The following s teps sho w the basic copy oper at ion. a Do one of the following t o load your document : Place the document fa ce d own in the ADF. (See Using th e ADF on page 21 .) Place t he document face dow n on the sca nner glass .
Making c opies 45 8 Copy option s 8 You can change t he following copy settings. Pre ss COPY , and then pr ess a or b to scr oll through t he copy s ettings. W hen t he setting you want is highl ighted, press OK . (Basic Use r’s Gui d e) For inf orm ation about cha nging the f ollowing copy setti ngs, see page 45.
46 9 Printing a document 9 The mac hine can recei v e and pri nt data from you r computer . To print from a computer, you must install t he print er driv er. For more inf ormat ion, see Software and Netwo r k User’s G uide: Pr int . a Install the Brother pri nter driv er from t he CD-ROM.
47 10 10 Be fore sc annin g 10 To use t he machine as a scanner, instal l a scanne r dr iver. If the machi ne is on a networ k, configur e it wit h a TCP/I P address. Instal l the scann er drivers f rom the CD -ROM. (See Quick Set up Guide: I nstall MFL- Pr o S uite .
Chapter 1 0 48 Scanning a docum ent as a PDF file using ControlCenter4 (Window s ® ) 10 For more inf ormat ion, see Softwar e and Network User’s Guide: Scan Using Contr olCenter4 Advanced Mode (Windows ® ) . NOTE The screens on yo ur PC m ay vary depending on your model.
How to s can to a comp uter 49 10 e S et the scann ing configuration. Clic k Co nfig ur atio n , and t hen select B utton set tings , Scan and Fi le . The configu r atio n dialog box appear s. You can change the defaul t settings. 1 C hoose PDF (* .p df) from the F ile Typ e drop-do wn list.
Chapter 1 0 50 g Click File . h Pres s Scan . The mac hine star t s t he s canning proces s. The folder wh ere the s c anned data i s saved will open automati cally.
How to s can to a comp uter 51 10 How to c hange the machine’ s SC AN mode settings for PDF scanni ng 10 You can change your mach ine’s SCAN mode set tings usi ng Control C enter 4.
Chapter 1 0 52 e Choose the File t ab. Yo u can change the default set tings. 1 Choos e PDF (* .pdf) from the File Type drop-dow n list. 2 You can enter the fil e name you want to use for t he document . 3 You can sav e the file to the default folder, or ch oose your pref erred fo lder by cli cking the ( Browse ) button.
How to s can to a comp uter 53 10 How to s can a doc ume nt as a P DF file usin g th e co ntr o l pane l 10 a Load your docum ent. (S e e Ho w to load documents on page 21.) b Press ( SCA N ). c Press a or b to select the S can to File op tion . Pre ss OK .
54 A Replacing the ink cartridge s A Your mac hine is equipped with an ink dot cou nt er. The ink dot count er monitors t he lev el of ink in each of the four ca rtridg es. When t he machine detects an i nk cartr idge is run ning out of ink, t he machine will dis pl ay a message.
Routine maintenan ce 55 A b P ress the lock release lever as shown to relea s e t he cartridg e color indic at ed on the LC D. Remove t he cartrid ge from t he machine. c Op en the new ink cartridg e bag for the color indi cated on the LCD, and then take ou t the ink cartridge.
56 e Each c olor has i ts ow n correct position. Insert t he ink car tridge in the di rection of the arrow on the label. f Gently pu s h the back of the ink cartridge marked “ PUSH” until it latches, and then close the ink car tridge cover. g The machi ne will automati c ally reset the ink dot counter .
Routine maintenan ce 57 A Cleaning and c hecking the ma chine A Clea ning the scan ner A a Unpl ug the machine f rom the AC power outlet. b Lif t the document cover (1). Clean the scanner glas s ( 2) and the whit e plastic (3) with a soft lint-fr ee cloth moist ened with a non-flammable glas s clean er.
58 C leani ng t he pr in t he ad A To mainta in good print quality , the machin e will aut omatically cl ean t he prin t head when needed. You can start the cleaning pro c ess manu ally if there is a print quali t y problem. Clean th e print head if you get a horizontal line in th e text or graphic s, or blank te x t on you r printe d pages.
Routine maintenan ce 59 A g Th e LCD asks y ou if the print quali t y is OK. Do one of the following : If all lin es are cle ar and v isible, press 1 ( Yes ) to fi nish th e Pri nt Qua li ty che c k and go to step k . If you can see missin g short lines as sh ow n bel o w , pr es s 2 to choose No .
60 e Pres s Black S tart or Color S tart . The mac hine star t s printing the Alignment Check Sheet. f For th e “A” patt ern, press the n um ber of the test print t hat has the least visible vertic al stripes (1-9). Repeat thi s step for the B, C and D patterns.
61 B B Identify ing y our problem B First, chec k the followin g. The mac hine's power cord is c onnected correc t ly a nd t he m achine's power swi tch is turned o n. All of the prote c tive par ts have been remov ed. Paper is inser t ed c orrectly i n the paper tray.
62 Copy ing problems: Copying Di f ficult ies on page 88 Scanni ng problems: Scanning Dif ficulties on page 89 Softw are and Ne twork proble ms: Software Diffi culties on page 89 Netwo.
Troubleshooti ng 63 B Error and ma intena nce mes sag es B As with any sophi s tic ated of f ice prod uct, errors may oc cur and cons umable items may ne ed to be replaced. If this happens, your machine ide ntifies the error or re quired rout ine maintenance and shows t he appropria te message.
64 Cannot Detect You instal led a new ink cartridge t oo quickly and t he mac hine did not detect it. Take ou t the new i nk cartridge and re-install it slowly and fir mly un til it latches . (See Repla cing the in k cartridges on page 5 4.) An ink cartridge i s not insta lled cor r ectl y.
Troubleshooti ng 65 B Document Jam The doc ument wa s not inserte d or fed correc tly, or the do cument sc anned from the AD F w as too long. (See U sing th e ADF on page 21.) (See D ocument j am on page 7 2.) DR Mode in Use The ma chine is in Dist inctive R ing mode.
66 Ink low One o r more of the ink c artridges ar e near th e end of t heir life. If one of the color ink cartridges is near the end of its life and someon e is sendi ng you a color fa x, your machi ne’s “handshak e” wi ll ask that the fax be sent as blac k & whi te.
Troubleshooti ng 67 B No Paper Fed The mac hine is out of paper or paper is not co rrectly loaded i n the paper tray. Do one o f the fol lowing: Refill t he paper in the p aper tray, and then pr ess Black St art or Color S tar t . Rem ove and relo ad the p aper, then press Blac k Start or Color S tar t .
68 Out of Memory The machi ne's me mory is full. If a fax- sendin g or copy o pera tion is in pro cess: Press Stop/Exit and w ait un til t he other ope rations i n process fi nish, and then tr y agai n. Press B lack St art or Col or S ta rt to choose Send Now to s end the pages sc anne d so far.
Troubleshooti ng 69 B Paper Jam [Rear] Th e paper i s jammed i n the mach ine. Remove the jam med paper b y followi ng the s teps in Print er jam or paper jam on page 74. M ake sure the paper le ngth guide is set to the cor rect paper size. DO NOT exten d the pa per tray whe n you l oad A5 or smaller si ze paper .
70 Wrong Paper Size T he Paper Size sett ing does not match th e size of p aper in t he tray. Or , you d id not set the p aper guides i n the tray to the i ndicators fo r the paper size you a re using. 1 Check tha t the pa per size you choose matc hes the size of paper in the tray .
Troubleshooti ng 71 B Error animation B Error animat i ons displa y ste p-by-step instruct ions when paper gets jammed. Yo u can read the steps at your own pace by pressing c to see the next st ep and d to go back a step. Tran sfer ring yo ur faxe s or Fa x Jour nal repo rt B If the LCD shows: Unable to CleanXX Unable to Init.
72 d Do one of the following: To transf er all faxes to your PC, press 1 ( Yes ). Press a or b to choose Backup Print:On or Backup Print:Off . Press OK .
Troubleshooti ng 73 B Docum ent is ja mmed in side the ADF uni t B a Ta k e any paper th at is not jammed out of t he ADF. b Lif t the Document Cover. c P ull the j ammed do cument out to t he le ft. 1 Document Cover d Clo se the document cover. e Press Stop/Ex it .
74 Printer jam or pa per ja m B Loc at e and remove the jamm ed paper by foll owing these steps. a Unplug the m achi ne f ro m the AC power outlet . IMPORTANT After 2 4 hours of the power failur e, the faxes stored i n the me m ory will b e lost.
Troubleshooti ng 75 B e Lif t the Jam C lear Flap, and re m ove t he jammed paper. f Make sure you lo ok caref ully inside t he machine above and bel ow the Jam Clear Flap for any pieces of paper. With the tray r emoved, do o ne of the follow ing: If the LCD shows Paper Jam [Front] , go to step j .
76 j Place bot h hands under the plastic tabs on both sides of the mach ine to lift the scanner c over (1) into t he open pos ition. Move t he print he ad (if necessary) to take out any pap er remain ing in t his area. M ake sure t hat jammed paper is not left in t he c or ners of the machi ne (2) and (3).
Troubleshooti ng 77 B k Make sure you lo ok caref ully inside (1) for any pieces of paper. l P ut the paper tray firmly back in the machine. m Lift the scanner cover (1) to releas e the lock. G e ntly push the scanne r cover support down (2) and close the scann er cover (3) using bot h hands.
78 Addi tion al pape r jam cl ear ope rat ions B a Unplug the m achi ne f ro m the AC power outlet . b Pull the paper tray (1) completely out of the mac hine.
Troubleshooti ng 79 B f I f the thick pape r is pushin g any jammed paper out, rem ove the jammed paper. IMPORTANT DO NOT touch the encoder strip (1). Doing this m ay cause damage to the machin e. g P ull the thick paper out of the mac hine. h Lift the scanner cover (1) to releas e the lock.
80 If you ar e h aving difficulty w ith your machin e B NOTE • F or tec hnical hel p, you must call the count ry where you bought t he machine. Calls must be made from wit hin t hat count r y. • I f you think th ere is a problem wit h your machine, c heck the foll owing chart and follo w the troubles hooting t ips.
Troubleshooti ng 81 B No p rintout. (c onti nued ) I f old, unpri nt ed da ta rema ins i n the pr inter dri ver spool er, i t wi ll prev ent new pri nt j obs f rom print ing. O p en t he pri nt er i con and dele te al l dat a a s f ollo ws: (Win d ows ® XP and W i ndows Serv er ® 2003 ) Clic k Start / P rin ters an d F ax es .
82 Pri nt Quality Diffi culties Dif ficulty Sugg est ion s Po or pri nt qu alit y. Ch eck t he pr int qu ali ty. ( See Chec king the pr int qual ity o n pa ge 58 .) Make sure th a t th e Media Type set tin g in the p rin ter dr iver or t he Pap er Ty pe set ting in th e mach in e’ s menu mat ches the type of p ap er you are us ing .
Troubleshooti ng 83 B P rint ing ap pear s d irt y or in k se ems to r un . Mak e su re yo u are usi ng th e rec omm en de d t ypes of pa per . (See Ac cep tab le pap er and oth er pri nt media on pa ge 17 .) D on 't ha ndle the pa pe r unt il t he in k is dry.
84 Machin e feeds mul tiple p a ges. Do the followi n g: (See Loadi ng pa pe r a nd othe r p rin t me dia o n pa ge 10 .) Ma ke s ure the pape r i s loa ded corr ect ly i n th e pa per t ray . Re mov e al l t he pape r fr om t he t r ay a nd fa n th e st ack of p aper we ll, th en p ut it back in th e tra y .
Troubleshooti ng 85 B Print ing Rec e i ved Fax e s Diffic u lty S ugges tio ns Co nd en sed print Ho rizo nta l strea ks T op and bo tto m sen ten ces are cu t o ff Mi ss ing l ines Usua lly t his i s ca us ed by a poo r te leph on e co nnec ti on.
86 Re ceivin g Faxe s Dif ficulty Sugg est ion s Ca nnot rece ive a fa x. Pr ess Hoo k in F ax mo de t o ma ke sur e your ma chine has a di al t one . If yo u he ar stat ic or in ter fere nce on you r fax li ne, call yo ur lo cal t elep hone pr ovid er.
Troubleshooti ng 87 B Ca nnot rece ive a f ax. (c onti nued ) If yo u are using a tel ep hone ans wer ing m a chin e ( Exte rnal TAD mo de) o n the sam e lin e as the B rothe r ma ch ine, m a ke sur e your an swe rin g mac hine is s et up correctl y .
88 Se nt fa xes are bla nk. M ake s ure you ar e loa ding th e do cum ent c orr ectl y. (See Lo adin g d ocum e nts on pa ge 2 1.) Ve rti cal b la ck lin es when sen di ng. Bl ack vert ic al line s on faxe s y ou se nd a re t ypi call y ca used by di rt o r cor rec tion flu id on th e g lass str ip.
Troubleshooti ng 89 B Scan ning Diffi culties Diffic u lty S ugges tio ns TW AIN or W IA er ro rs appe ar whe n star ting to scan. (W indows ® ) Mak e su re the B rot her TW AIN or W IA dri ve r is ch osen a s th e pr imar y so urce in your sca nnin g ap pli cati on.
90 The n etw ork s can ni ng fe atu re do es not wo r k. It is necessary t o configure th e t hird-part y Secur ity/Firewal l Soft wa re to allow Net wor k s canni n g. To add po rt 5492 5 f or N etw ork sca nn ing, en ter th e inf orm a tio n belo w : In Na me: Enter a ny desc ripti o n, fo r example Brot h er NetSc a n.
Troubleshooti ng 91 B Dia l Tone B Setting the di al tone to Detect ion will shorten the dial-det ect pause. a Press Menu . b Press a or b to choose Initial Setup . Press OK . c Press a or b to choose Dial Tone . Press OK . d Press a or b to choose Detection or No Detection .
92 M ach in e In for mat ion B C h e cking the se rial n umbe r B You can see the machi ne’s serial num ber on the LCD. a Pres s Menu . b Pres s a or b to c hoose Machine Info . Pres s OK . c Pres s a or b to c hoo se Serial No . Pres s OK . Your mac hine’s seri al num ber w ill appear on the LCD.
Troubleshooti ng 93 B How t o reset the machine B a Press Menu . b Press a or b to choose Initial Setup . Press OK . c Press a or b to choose Reset . Press OK . d Press a or b to choose the t ype of reset ( Machine Reset , Network , Address&Fax or All Settings ) you want to use.
94 C Using the Settin gs Tables C Your mac hine is easy to set up and oper ate. All you have to do is press the Menu keys to cho ose the settings and options you want to set as they ar e disp layed on the screen.
Settings and f eatur es tables 95 C Menu table C The menu table will hel p you underst and the menu select ions and options in t he machine's programs .
96 General S etup (C onti nued ) Volume Ring Off Low Med * High Adj usts the ring vo lum e. See . Beeper Of f Low * Med High Adj usts th e v ol ume of the soun ds w hen yo u p res s a key. Speaker Off Low Med * High Adj usts the sp eak er volu me. LCD Se ttings Backlight Light * Med Dark Yo u can ad just th e bri ghtn es s of t he L CD back light.
Settings and f eatur es tables 97 C Fax Setup Receive Recei ve Mo de Fax Only * Fax/Tel External TAD Manual Choo se th e Rec ei ve Mod e that be st su its yo ur need s. 27 Ring Delay 0 1 2 3 4 * Set s the n um ber of r ings befo re t he m achin e answ ers i n Fax Only or Fax/Tel mode.
98 Fax (C onti nued ) Repor t Se tting Transmiss ion On On+Imag e Off * Off+Ima ge Choos e t h e in itial s etup f or Tr ans m i ssi on Veri ficatio n Report.
Settings and f eatur es tables 99 C Leve l 1 Lev el2 Le ve l3 Leve l4 Op ti ons D es cri ptio ns Pag e Network WLA N TCP/IP BOOT Meth od Au to * Static RARP BOOTP DHCP Cho oses t he BOOT method that be st suit s your ne eds. See . IP Addres s [0 00-2 55 ].
100 Network (C onti nued ) WLAN (Con ti nued ) W LAN Assis tant — — Y ou ca n conf igur e your wire less n etw ork set tings witho ut us ing a U SB cabl e (Wi nd ows ® XP and Mac OS X n ot su ppor ted ). See . Setu p Wiz ar d — — Yo u ca n manua ll y conf igur e your pri nt se rver for a wire less n etw ork.
Settings and f eatur es tables 101 C Network (Co nti nued ) WLAN Ena ble —— On Off * Lets you use the wire less ne t work co nnec tion. See . Net work Reset — — — Rest or e all netwo r k setti ngs to th e f ac to r y setti ng s.
102 Me nu ( ) ( conti nued ) C Level1 L evel2 Lev el3 Options D escr iptions Page Print Rep orts T ransmission — — Prints these list s an d reports. See . Addres s Book — Alphabe tical Order Nu merical Order Fax Jo urnal —— User S etting s —— Netwo rk C onfig —— WLAN R eport —— C aller ID hist.
Settings and f eatur es tables 103 C Initial Se tup (Co nti nued ) Reset Machine Re set Yes No You ca n res et all the ma chin e’ s se tti ngs that you ha ve ch an ged, su ch as Dat e an d T ime and Ring Delay.
104 FAX ( ) C Level1 L evel2 Lev el3 Options D escr iptions Page Fax Res ol ut i on —— St andar d * Fine S.Fine Photo Sets th e reso lu tio n f or outg oin g faxe s. See . Contrast —— Au to * Light Dark Cha ng es the ligh tnes s or dar kne ss o f fa xes y ou send .
Settings and f eatur es tables 105 C Set Ne w Default — — — Yo u ca n save you r fax setti ngs. See . Factory Re set — — — You ca n res t ore a ll setti ngs back to th e f acto ry se tti ngs . Level1 L evel2 Level 3 Options Descrip tio ns Pa g e See A dv an ced U se r’s Gu id e.
106 SCAN ( ) C Level1 L evel2 Lev el3 Options D escr iptions Page Scan to F ile Set w ith Panel — Off (Set with PC) * On I f you wa nt to us e the cont rol panel to ch an ge the ma ch ine’ s setti ng s, choo se On . See . The set tings bel ow will a ppear when On is s elected in Se t with Pane l .
Settings and f eatur es tables 107 C Sca n to E-ma il Set with Pa nel — Off (Set with PC) * On If you wa n t to u se the co ntr ol pa nel t o ch ange the ma ch ine’ s setti ng s, choos e On . See . The se ttings be low will a p pe a r w hen On i s se le cted in Set with Panel .
108 Scan to O CR (Av aila bl e aft er Pre sto! Pag eMa na ge r i s downlo aded for Ma cint os h user s. See Acce ssing Br othe r S u pp ort (M a ci ntos h) on pa ge 5 .) Set w ith Panel — Off (Set with PC) * On I f you wa nt to us e the cont rol panel to ch an ge the ma ch ine’ s setti ng s, choo se On .
Settings and f eatur es tables 109 C Scan to Im age Set wit h P an el — Off (Set with PC) * On If you wa n t to u se the co ntr ol pa nel t o ch ange the ma ch ine’ s setti ng s, choos e On . See . The se ttings be low will a p pe a r w hen On i s se le cted in Set with Panel .
110 COPY ( ) C Level1 L evel2 Lev el3 Options D escr iptions Page Quality —— Fa st Normal * Best Choos e the Copy resolu tion fo r the next copy. See . Paper Typ e —— Pl ain P aper * Inkjet Paper Brother BP71 Other G lossy Transpa rency Ch oose t he pa per typ e that matc he s the pa pe r in the t ray .
Settings and f eatur es tables 111 C Stack/Sort —— Sta ck * Sort You ca n ch oose to s tack or sor t m u lt ip le co p ie s. See . Page Layou t —— Off (1in1 ) * 2in1(P) 2in1(L) 2in1(ID) 4in1(P) 4in1(L) Poster ( 2x1) Poster ( 2x2) Poster ( 3x3) You can ma ke N in 1, 2 in 1 ID , o r Po st er copi es.
112 WEB ( ) C ( Address Book ) C Leve l1 L evel2 Leve l3 Op tions Descri ptio ns Pag e App s — — — L ets yo u co nnec t the Bro the r ma ch in e to an Interne t service. W eb ser vice s ma y ha ve been adde d and/ or s erv ice nam es m ay ha ve b ee n c hange d b y th e pr ovide r s ince thi s do cum en t was publ ishe d.
Settings and f eatur es tables 113 C R ed ial /Pau se ( ) C Level1 L evel2 Level 3 Options Descrip tio ns Pa g e Outg oi n g Ca ll hist or y Send a fax Add to Addre ssBook Delete — — You ca n ch oose a nu m ber fro m th e O u tg oi ng C al l hist ory a nd t hen s en d a fax to it, add i t to the Addr ess B oo k, or dele te it.
114 Entering Text C When you are s et ting certain men u selections , such as the Station ID, you m ay need to ent er text into the machin e. Most dial pad keys have t hree or four let t ers prin ted on keys. The key s f o r 0 , # and l do not have pri nted l etters be c ause t hey are us ed for s pecial cha racters.
Settings and f eatur es tables 115 C Spe cia l char acte rs an d sy mbols C Pre ss l , # or 0 repeatedl y until you see the special charact er o r sy m bol y ou wa nt.
116 D Ge ner al D NOTE This c hapter provid es a s ummary of the machines’ specificati ons. For addit ional specif ications visit http://w ww. bro t her.c om/ . 1 Me as ured di agon al ly. 2 Me as ured whe n th e ma ch ine i s conne ct ed to the U SB i nter fa ce.
Specific a ti o ns 117 D 1 No ise de pend s on print ing co nditi ons. Dimen si on Wei gh t 19.6 lb (8.9 kg) Nois e Level Sound P re ssure Operati ng: 50 dB(A) (Maxi mum) 1 Tem per atu re Operating: B.
118 Print media D 1 For glo ssy pape r o r t ran spare nci es, r emov e pr i nted page s fro m th e out put pap er tray i mmedi atel y af ter t hey exi t the ma ch ine t o avoi d smu dg ing . 2 Use on ly tran sp aren ci es re co mmen de d for i nkjet pri nti ng.
Specific a ti o ns 119 D Fa x D 1 “Pages” re fers to th e “ITU-T T e st Chart #1” (a typical bus i ness le tter, Standard re s oluti o n, MMR co d e). S p ecifica t ions and p rin te d ma ter ials are su bj ect to cha ng e w itho ut pri or no t ice.
120 Cop y D 1 When cop yin g on Let ter size pape r. Color/ Black Yes/Ye s Co py Widt h 8.26 in. (210 mm) 1 Mul tip le Copi es Stacks/ S or ts up to 99 pages Enlarg e/ Redu ce 25% t o 400% (i n incre .
Specific a ti o ns 121 D Scanne r D 1 Wind ow s ® XP i n this Use r’s Guide i ncludes Window s ® XP Home Ed ition, Wind ows ® XP P rofe ssi onal , an d Wi nd ows ® XP P rofe ssi onal x64 Editi on .
122 Printer D 1 When the B orde rless f eature is s et t o On. 2 See Pa per type a nd siz e for ea ch ope rat ion o n page 19 . 3 W hen pr int ing on Le tte r siz e pape r . 4 For deta iled s p eci ficatio n s v isi t http ://www.brother. c om/ . Interfac es D 1 You r m a chine ha s a US B 2.
Specific a ti o ns 123 D Network D NOTE For more inf ormation about the Netwo rk specific ations, see Software and Netw ork User’s Guide. You can connect your mac hine to a network for Netwo rk Print ing, Network Sc anning, PC Fax Send, PC Fax Receive (Windows ® only ) and Remote Setup 1 .
124 Computer requireme nts D SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS Compu ter Platform & Operating System Version PC Interface Proc essor Ha rd Disk S pace to inst all USB 2 Wireless 802.
Specific a ti o ns 125 D Consuma ble i tems D Ink The mac hine uses individual B lack, Yellow, Cyan and Magenta ink cart ridges that are separat e from the print head assembly. Serv i ce Life of Ink Cart ri dge Star t er i nk c artr idges a r e in th e box.
Index 126 E A Acces sories and supplie s . .. ... .. ..... .. .. ... .. .... ii Addre s s Book Groups . ... .... ... .. .. ..... .. ... .. ..... .. . 4 2 , 92 , 112 Spee d Dial .. ... .. ..... .. .. ... .... ... .. .. ..... .. ... .. .. 41 chang ing .
127 E Extension t elephone, using .. .. ... .. ..... .. .. ... . 39 External t elephone, connecting . .. .. ... .... ... . 3 8 F Fax codes changing .... .. .. ..... .. ... .. ..... .. .. ... .... ... .. .. ... . 40 Fax Receive Code ..... .. ... .... .
128 Prest o! PageManager See Softwar e and Network User’s Guide. See also Help in the P resto! Pag eManager applic ation. Print diff iculties .. .. ..... .. ... .. ..... .. .. ... .... ... .. .. ..... .. 80 pri nt able ar ea . .. .. ... .... ... .. .
www.brothe rearth.com Brother Internat ional Corp oration 200 Crossin g Bouleva rd P.O. Box 6911 Bridgewater, NJ 08807-09 11 USA Brother Intern ational C orporation (Canada ) Ltd. 1 rue Hôtel de Ville , Dollard-des -Ormeaux, QC, Cana da H9B 3 H6 Visi t us on t h e Wo rld Wide We b http ://www .
An important point after buying a device Brother MFC-J470DW (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
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