Instruction/ maintenance manual of the product MFC-9840CDW Brother
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USER’S GU IDE MFC-9840CDW.
If yo u n eed to c all Cu stomer S ervice Ple ase com plete the fol lowin g inform ation for futu re refere nce: Model Number: MFC-9840CDW Ser ial N umb er: 1 Da te of P u rch a se : P lac e o f P urc h as e: 1 The seria l number is on the back of the unit.
i Brother nu mbers IMPORTANT For t echnical help, y ou must call t he coun try where you bought the machi ne. Calls must be made fr om w i thin that country. Re gist er yo ur pr odu ct By registering your produ c t wit h B rother Inter national Corporation , y ou will be r eco rded as the original own er of the product.
ii Service Ce nter Locator ( USA only) For the location of a Br other authorized serv i ce center, call 1-80 0-284-4357. Service Center Locations (Canada only) For the location of a Br o ther authorized service cen t er, call 1-877-BR OTHER.
iii Orde ring acce ssories an d supplie s For best quality results use only ge nui ne Brother ac cessories, which are avail abl e at mos t B rother retailers. If yo u cannot find the acc essory y ou need a nd you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly f rom Brot her.
iv Not ice - D iscl aimer of Warranties (USA and Cana da) BROTHER’S LICE NSOR(S), AND THE I R DIRECTORS, OFFICERS, E M P LOYEES OR AGENTS (COLLECT IVELY BRO T H ER’S LI C E NSOR) MAKE NO WARRANT I.
v Br other ® Color Laser One-Y ear On-S ite Limi ted Warran ty (USA o n ly ) W ho i s co ve red : This limit ed warr anty (“ warrant y”) i s g iven only to t he ori ginal e nd-us e/re tail p .
vi Broth e r ® Color Lase r On e-Year On -Site Limited War r an ty (USA on ly) Wha t Brothe r will do: If t h e probl em report ed conc erning y our Mach ine an d/or accom panyin g Consumab le an d A.
vii BROTHER LASER PRINTER / MULTIFUNCTION CENTER ® / FAX ON- S ITE WARRANTY (Can ada on ly) For a limited on-site warranty of 1 year labour and part s f rom the date of p urc h ase, Brother International Co r p orat i on (Canada) Lt d.
viii Tab le of Con ten ts Se cti on I Ge ner al 1 Genera l in f ormation 2 Usi ng th e d ocu menta tion ..... .... ..... ..... .. ..... ..... .... ..... ..... ..... .... ..... ..... .... ..... ..... ....... .. 2 Sy mbols an d conven tio ns used in th e d ocument ation .
ix 4 S e curity featur es 28 Secur ity.... ..... .... ....... ..... ..... ..... .... ..... ..... ..... ....... .... ..... ..... ..... .... ..... ..... ....... ..... .... .. 28 Sett ing lock . ..... ..... ..... .... ..... ..... .... ..... ..... .......
x 7 Teleph o n e services an d e xterna l devices 49 Telephon e line service s . . . . . .. ................................... ........................................ ..... 49 Voi ce M ail ..... ..... .... ..... ..... ..... .... ..... ..... ..... ..
xi 10 Pollin g 71 Pol ling receive .. ..... ..... ..... .... ..... ..... .... ..... ..... ..... .... ..... ..... ....... ..... .... ..... ..... ..... .... .. 71 Sequen tial po lling ..... . . . .... . . . .... . . . .... . . . .. . . . .... . . . ....
xii 14 Prin ting d ata fro m a U SB flash memo ry drive 89 Supported file formats ..................... .......................... .......................... . .... ............ 89 Creating a PRN or PostScript ® 3™ fi le f o r dir ect p r inting ..
xiii C T roub le s h oot ing an d r outin e m aint ena nce 112 Troublesho oti n g ....................................................................... .......................... 112 If yo u are having d iffi culty wi th yo ur m a c h i ne .... ....
xiv E Speci fications 221 Genera l ... ....... ..... ..... .... ..... ..... ..... .... ....... ..... ..... ..... .... ..... ..... ..... ....... .... ..... ..... ..... 221 Prin t m e dia . .... ..... ..... .... ..... ..... ..... .... ..... ..... ......
Section I Genera l I General information 2 Loading paper and docum ents 11 General setup 22 Security features 28.
2 1 Using the documen tation 1 Thank y ou for bu y ing a Brother m achine! Reading the docu m entation will help you make the mos t of your ma c h ine. Sy mbols and co nven tion s used in th e do cu men tatio n 1 The f ol lowing symbols an d conventions are used throughou t t he doc umentation.
General i nformat i o n 3 1 Vi ewi ng docu ment atio n 1 Viewing doc umentation ( Windows ® ) 1 To view the docum entat ion, from the Sta rt menu , poi nt t o B rothe r , MFC-9840 CDW fr om the program gro up, and then click User’s G u ides in HTML fo rmat .
Chapter 1 4 Viewing doc um enta tion (Ma c int osh ® ) 1 a Turn on your Macintosh ® . Insert the Brother CD-ROM label ed Macintosh ® i nto your CD-ROM dri v e. b The following window wil l ap pear. c Double-click the Do cumentation icon. d If t he language selection screen appears, do uble-click your la nguage.
General i nformat i o n 5 1 Acces sing Brother support (for Windows ® ) 1 You can fi nd a ll the c ontacts y ou will need , such as Web support (Brother S olutions Center), Cu s t omer Service and Brothe r Authorized S ervice Centers on page i and on the Brother CD-ROM.
Chapter 1 6 Control panel over view 1 1 One-Touch keys These 2 0 keys give you inst ant access to 40 previ ously store d n umbers. Shift Lets you access One- Touch number s 21 to 40 when held down. 2L C D Displ ays message s to help you set up a nd use your ma chine.
General i nformat i o n 7 1 8 Copy keys: Contrast / Qual ity Lets you ch ange the qua l i ty or contr ast for t he next c opy. Enlarge/ Reduce Reduces or enl ar g es copies. Tray Select Lets y ou change which tr ay wi ll be us ed for t he next c opy. Sort Sorts multi ple copies usi ng t h e ADF.
Chapter 1 8 12 Print keys Direct Lets you pr i nt data from a USB f lash memory driv e that y ou can connect di rectly to the machine. You c an also print i mages dir ectly from your Pict Bridge co m p atible camera. Secure When using Secur e Function Lock , you can switc h rest ricted use rs by holding down Shift as you press the Secur e key.
General i nformat i o n 9 1 Stat us LED in dica tions 1 The Sta tu s LED (lig ht emit t ing diode) will flas h and change color depend ing on the machine’ s stat u s . The LE D i ndi c ations s h own in t he table below are used in t h e il l ustrations in this chapter.
Chapter 1 10 Note When the powe r sw i tch is off or the m achine is i n Sle ep m ode, the LED is o ff. Red Cover open The front cover or fus er cover is open. Clos e t he cover. Toner Li f e End R eplace th e toner cartridge wit h a ne w on e. Paper err or Put pap er i n t he t r ay or clear the pa per jam.
11 2 2 Accep table pap e r and other media 2 Rec ommend ed pap er 2 To get t h e best print quality, w e suggest using the following paper. Print quality may vary according to the type of paper y ou are using. You can use the following types of media: plain pape r , l abels or env el opes.
Chapter 2 12 The names f or the paper tra ys i n the print e r driver and this Guide are a s follows: 2 Paper capa c it y of t he paper trays 2 1 F olio size is 8 i n. × 13 i n. Recommended paper s pe cifi cations 2 The f ol l owing pape r specifications are suitable for t his m achine.
Loading pap er and documents 13 2 Ha ndli ng an d us ing speci al pape r 2 The ma c h ine i s designed to work well wi t h most ty pes of x e r ographic and bond pape r. Howev er, som e p aper variables may have an e f f ect on print quality or handl ing reliab ility.
Chapter 2 14 Envelopes 2 Most envelopes wi l l be s uitable for your machine. However, some e nvelopes will have feed and print-quality pro bl em s becau s e of the way they have be en made. A suitable envelope s houl d have edge s with straight, well-creased folds and the le adi ng edge s hould not be t h icker than t wo pieces of paper.
Loading pap er and documents 15 2 Types of e nv e l ope s to avoid 2 CAUTION DO NOT use envelopes : • that are dam aged, curled, wrinkled or an unusual s hape • that are extremely shiny or texture.
Chapter 2 16 Labels 2 The ma c hi ne wil l print on most ty pes of labels designed for u s e with a laser machine. L abels should hav e an adhesive that is acr y lic-based since this material is more stable at the h igh temperatu r e s in the fuser unit.
Loading pap er and documents 17 2 Un print able ar ea when prin ting fr o m a comp uter 2 W hen using t h e de fault driver t he printabl e are a i s smaller than t he paper size, as shown bel o w. Po rtrait 1 0.1 6 in . ( 4.2 3 mm) 2 0.1 6 in . ( 4.2 3 mm) Land scape 1 0.
Chapter 2 18 Loading pla in paper in the paper t ra y 2 a Unfold the output p aper tray sup port fl ap (1). b Pull the paper tray co m plete l y out o f the machine. c While pressin g the green paper-guide release lever (1), slide the paper guides to f i t t h e p aper size.
Loading pap er and documents 19 2 Loading envelopes or other m edi a in the mult i-purpose tra y (MP tray) 2 Use the MP t ray when printing envelop es, labels, and thick paper. Before loading, press t he corners an d sides of the envelopes t o m ake t hem as flat as pos s ib le .
Chapter 2 20 Loading docum ents 2 You can send a fax, m a ke copi es, and scan from the ADF (aut omatic do c u ment feeder) and f rom the sc anner glas s . Using t he ADF (aut o ma t ic doc ume nt fe eder ) 2 The A DF can h old up to 50 pages and feeds each sheet individu al ly.
Loading pap er and documents 21 2 Us ing the scan ner glas s 2 You can use the scanner glass to fax, scan, or copy the pages of a bo ok or one pa ge at a time. Docum ents can be up t o 8.5 inches wide and up to 14 inches long (215.9 mm wide to 355.6 mm long).
22 3 Mo de ti mer 3 The m achine has three mode key s on the control panel: Fax , Sc an , an d Copy . You can set how much time the ma c h ine takes af t er the last Copy o r S c an operation to return to Fax mode. If you choose Off , the machine will stay i n the mode you used last.
General setup 23 3 Paper s ize 3 You can use n ine sizes of paper f or printing copies : A 4, Letter, Legal, Executive, A5, A6, B5, B 6 and F o lio, and f our sizes for p rinting faxes: A4, Letter, Legal or Folio (8" × 13").
Chapter 3 24 Tr ay use i n fax m ode 3 You can change the def ault t r ay t ha t t he machine will use for pri nt i ng received fax es. When y ou choose Tray#1 Only , MP Only or Tray#2 Only 1 , the machine pulls the paper onl y from that t r a y. If the selected tray is out of paper, No Paper will appear on t he LCD.
General setup 25 3 Volume se ttings 3 Ring volume 3 You can choos e a ring v olume le v el from a range o f settings, f rom High to Off . W hi le in Fax mode pres s or t o adjust the volume l evel. The L CD shows th e current s etting, a nd each key press will chan ge t he v ol ume to the nex t level.
Chapter 3 26 Autom atic daylight savings time 3 You can set t he m achine to c hange automat icall y f or Day l ig ht Savings Time. It will set it s elf forward on e hour in the Sp r i ng, and back one hour in the Fall. a Pre ss Me nu 1 , 5 . 15.Auto Daylight a On b Off Select ab or OK b Pre ss a or b to choose On (or Off ).
General setup 27 3 LCD cont rast 3 You can change the con trast to mak e the LCD lo ok lighter or darker. a Pr e s s Menu , 1 , 8 . 18.LCD Contrast - nnonn + Select dc &O K b Pr e s s c to make the LCD darker. Or, press d to mak e t he LCD lighter.
28 4 Security 4 You can set up your machine with multiple levels of security u s i ng Setting Lock and Sec ure Fun ction Lock. Y ou will no t b e ab le to continue to sched ule Delayed Fa xes. Howeve r , any presched uled Delayed Faxes will be sen t even if you turn on Secure Functi on Lock, so they won’t be lost.
Securi t y feature s 29 4 Turning setting lock on/off 4 If you enter the wrong password when following the in s t ruct i ons below, the LCD will show Wrong Password . Re -e nt er t he correct pa s sword. Turning setting lock on 4 a Pr e s s Menu , 1 , 9 , 1 .
Chapter 4 30 Sett ing the pa sswo rd for th e administrator 4 The pa ssword you set in these st eps is for the admin i strator. This password is used to set up users and to turn Secure Function Lock on or off. (See Se t t i ng up res t rict ed users on p age 31 a nd Turning Secure Functi on Lock on on page 31.
Securi t y feature s 31 4 Sett ing up r est ri cted u sers 4 You can set up users with restrictions and a pas s wor d. a Pr e s s Menu , 1 , 9 , 2 . 19.Security 2.Function Lock a Lock Off i On b Set Password Select ab or OK b Pr e s s a or b to select Setup User .
Chapter 4 32 Switchi ng Users 4 This setting allows a restricted user to log on the machine when Se c u re Function Lock is turned on. Note After a restricted user has f inished using th e machi ne, it will ret urn to the P ubli c setting w ithin the same time as the Mode Timer s ett i ng ( Menu , 1 , 1 ).
Section I I Fax II Sending a fax 34 Receiving a fax 43 Telephone services and external devices 49 Dialing and storing numbe rs 57 Remote fax options (black & white only) 64 Polling 71 Printing rep.
34 5 How to fax 5 En terin g fa x mode 5 To ent er fax mode press ( Fax ), and t he key w ill glow blu e. Sen ding a single- side d fax from th e ADF 5 Using t he ADF to send y o ur faxes is the easiest way. To cancel a fax in progress press Sto p/ Exit .
Sending a fa x 35 5 d Pr e s s Bl ack S tar t or Color Start . I f y ou pres s Black Start , the machine starts scanni ng t he f i rst page. Go to e .
Chapter 5 36 Broadcastin g (black & white onl y) 5 Broadcas ting l ets you send the same fax mess age t o m ore t han one fax numbe r . Y ou can include Groups , One-Touch, Speed - D ial numbers and up to 50 manuall y dialed numbers in the same broadcas t .
Sending a fa x 37 5 Additional s ending operations 5 Se ndi ng fax es usi ng mu ltipl e sett ing s 5 Before you send a fax, y ou c an chang e any combin ation of t he se settings : contrast, resolution, overseas mode, d elayed f ax timer, p olling trans mis s i on, real time tran smis sion or cover page settings.
Chapter 5 38 Composing your ow n comments 5 You can set up two commen t s of your own. a Make sure you are in F a x mode . b Pre ss Me nu , 2 , 2 , 8 . 22.Setup Send 8.Coverpage Msg a 5. b 6. Select ab or OK c Pre ss a or b to c h oose 5 or 6 to store your own c omment.
Sending a fa x 39 5 Contras t 5 For m ost do c u ments the default setting of Auto will giv e the best results. It automat ically chooses the suitable contrast for your document. If your document is very light or dark, chan gi ng the contrast m ay improve the quality of the f ax.
Chapter 5 40 Color Standard: Suitable for most t yped docum ents. Fine: Use wh en the document is a photograph. The transm i ssion time is slower than Standard res ol ut i on. If you c h oose S.Fine or Photo and th en use the Color Start key to send a fax , t he machine will send t he fax using the Fin e setting.
Sending a fa x 41 5 Ov er sea s mod e 5 If you are having difficulty sending a fax overseas due t o a bad connec tion, then turnin g on the overseas mode may hel p. This is a temporary setting, and will only be active for your next fax. a Make s ure you are in Fax m ode .
Chapter 5 42 Ch ecking and can celin g wait ing job s 5 Check which jobs are still waiting i n the mem ory to be s ent. If th ere are no j ob s, the LCD will show No Jobs Waiting . You can cancel a fax job that is stored and waiti n g in the memory. a Pre ss Me nu , 2 , 6 .
43 6 6 Choose the correct Rece ive Mode 6 The corre c t Receive mode is determ i ned by the ex t e rnal devices and telephone subsc r i ber services (Voicemail, Distinctive R ing, etc.) you have (or will be using) on the same line as t h e Brother m achine.
Chapter 6 44 Using receive modes 6 Some rec eive modes answer automatically ( Fax Only and Fax/Tel ) . You may want t o chang e the ring delay before using the s e modes. (See Ring delay on page 45.) Fax Only 6 Fax Only m od e wi ll automatically answe r every call as a f a x.
Receivi ng a fax 45 6 Recei ve mode setti ngs 6 Ring delay 6 The ring delay sets the numbe r of tim es the machin e rings before it answers in Fax Only and Fax/Tel m odes. If you have exten s i on tele phones on the same line as the m achine or subs cribe to the telephone c ompany’s Distinctive Ring service, kee p the Ri ng Delay s ett ing of 4.
Chapter 6 46 Eas y re ceive 6 Turning easy rec eive On al lo ws the machine to receive fax calls autom atically if y o u lift any hands et on the sam e li ne as the machine.
Receivi ng a fax 47 6 Additional rec eiving operations 6 Pr inting a re duce d inc oming fax 6 If y ou choose On , th e m ach ine au tom at ical ly reduc es e ach page of an incom i ng fax to fit on one page of A4, Letter, Legal or Folio size paper.
Chapter 6 48 Se tting t he fa x rece ive st amp (bla ck & whit e on ly) 6 You can set t h e machine to pri nt the received date and time in the top center of each received fax page. a Make sure you are in F a x mode . b Pre ss Me nu , 2 , 1 , 8 . 21.
49 7 7 Telephone line servi ces 7 Vo ice Mail 7 If y ou have V oice M ail on t he same t el ephone line a s your Brother machi ne, Vo ice Mail and the Brother m achine will conflict w ith each other when receiving incoming calls.
Chapter 7 50 Distin ctiv e ring 7 Brother us es the term ‘Distinctive Ring’ but different telephone co m panies hav e o t her names for this service such as Cust om Ringing, Pers onalized Ring, RingMaster, Smart Ring, Teen Ring, Ident-A-Call, Da ta Id e nt-A -Ca ll, Ide nt-A -R ing, Simp le Biz Fax & Alternate Number Ringing.
Telep hone ser vices and e x te rnal devi ces 51 7 Before you choose the ring pattern to registe r 7 You can only register one Dist i nctive R ing pattern with the machine. Some ring patterns cann ot be registered . T he ring pa t t erns below are supported by your Br ot h er machine .
Chapter 7 52 Turning of f distinctiv e ring 7 a Pre ss Me nu , 2 , 0 , 2 . 20.Miscellaneous 2.Distinctive a Off b Set Select ab or OK b Pre ss a or b to choose Off . Pre ss OK . c Pre ss St o p/E xit . Note If you don’t want t o receive faxes on your Distinctive Ring number, you can turn off Dis tinct ive Rin g.
Telep hone ser vices and e x te rnal devi ces 53 7 Conne c t io n s 7 The external TA D must be plugged into t he back of the machine, in t o th e j ack l ab eled EXT. You r m achine cannot work properly if you pl ug the TAD into a wall jack (un less you are us i ng Distinctive Ring).
Chapter 7 54 Two-line t elephone s y s t e m 7 A two-lin e tel ephone syst em is nothing m ore than two s eparate telephone num bers on the same wal l outlet. The t wo telephone numbers can be o n separate jacks (RJ11) o r combined into one jack (RJ14).
Telep hone ser vices and e x te rnal devi ces 55 7 You can keep two-l i ne telephone s on ot her wall outlets as always . Th ere are tw o wa y s to add a two-line t elephone to the machi ne’s wall outlet. You can plug the telephone line cord from the two-line telephone into the L1+L2 jack of t he t r i p lex adapter.
Chapter 7 56 Co nnec ting an e xter nal o r e xtens ion t el epho ne 7 You can connec t a se parate t elephone directly to your machine as shown in the diagram below. Connec t th e telep hone li ne cord to the jack labeled EX T. 1 Extensi on telephone 2 External t el ephone When y ou are using an ext ernal telephone, the LCD shows Telephone .
57 8 8 How to dia l 8 You can dial i n any of the fol l owing ways. Manua l dial ing 8 Use the dial pad to enter all the d igi t s of the telephone or fax num ber. One- touc h diali ng 8 Press the One - T ouch k ey that st ores the numb er you want to call.
Chapter 8 58 Search 8 You can search alphabetically f or names y ou have stored in t he One-Touc h and Speed - Di al m e mories. ( See S t o ring one-touch dial nu mbers on page 59 and Storing speed-dial nu mbers on page 60.) a Pre ss Se arch/Speed Dial .
Dial i ng and stori ng number s 59 8 Storing numbe rs 8 You can set up your machin e to do the following types of e asy dialing: O ne-Touch, Spee d-Dial and Grou ps for B roadcasting faxes. You c an a lso spe cify the default resolution f or each One-Touch a nd Spee d-Dial number.
Chapter 8 60 e Choose one of the options below: Enter the name using the dial pad (up to 15 c h aracters). Press OK . Pre ss OK t o s t o re the number or E-mail ad dress without a name.
Dial i ng and stori ng number s 61 8 e Choose one of the options below: Enter t he name us ing the dial pad (up to 15 characters). Press OK . Press OK to store the number or E-mail a ddress without a name.
Chapter 8 62 Sett ing up groups for br oadcas ting 8 If you often want to send the same fax mess age t o m any fax numb ers y ou can set up a group. Groups are store d on a One-Touch key or a Speed - Di al number. Each group uses up a One-Touch key or a Speed-Dial location.
Dial i ng and stori ng number s 63 8 Note If yo u have selected Fax/IFAX in d and added One -Touch or Speed-Dial numb ers that a r e stored as ‘I F AX’, y ou cannot select S.Fine . i Select the f i le format (TIFF or PDF) that will be us ed to send to you r comput er.
64 9 Remo te fax opti ons A RE NOT availab l e fo r colo r f a x. Remote fax options let you receive faxes while you are away from the machine. You can use on l y one rem ote f ax option at a time. Fax forw arding 9 The fax forwarding feature lets you automat ical ly forward your received faxes t o another mac hi ne.
Remote fax opt ions ( black & white only) 65 9 Paging 9 W hen P a ging is c h osen, your machine dials the pager number yo u’ ve programmed , and then dials your Personal Identification Number (PI N). Thi s act ivate s your p ag er so you will know that you have a f ax m essage in the m em o ry.
Chapter 9 66 PC fax receive 9 If you turn on t h e PC Fax Receive feature you r ma chin e w ill sto re re ceive d f axes in mem ory and send them t o your PC autom aticall y .
Remote fax opt ions ( black & white only) 67 9 Changing rem ote fax options 9 If received faxes are left i n your machine’s mem ory when you change t he remote f ax opt i on to Off , the LCD will ask you the following mes s a ge: 25.Remote Fax Opt Erase All Fax? a 1.
Chapter 9 68 Remote retrie val 9 The rem ot e ret rieval feature lets you retrieve your st ored fax messages when y o u are not at the machine. Y ou can call your m achine from any touch tone telephon e or fax machine, t hen use the Re mote Access Code to retrieve your mess ages.
Remote fax opt ions ( black & white only) 69 9 Ret riev ing fax me ssag es 9 a Dial your fax number from a telephone or anoth er fax machin e using touch tone. b When y our machine answers, immediately ente r your re m ot e access code (3 digits followed by l ) .
Chapter 9 70 Remo te fax co mmands 9 Follow the com m ands be l ow to access features when you are away fr o m the machine. When you call the m achine and enter y our Remote Acc ess Code (3 digi t s foll owed by l ), the syst em wi l l give two short beeps and you must en t er a remote command.
71 10 10 Pol l ing l et s you set up y o ur machine so other people can rec ei ve faxes from you, but they pay for the call . It al so lets you call s om ebody else’s f ax machi ne and r e c eive a fax fr om it, so you pay for the call. The polling f e ature needs to be set up o n both machines f or this to wo r k.
Chapter 10 72 Polled trans mit (black & white onl y) 10 Polled t ransmit lets you s et up your m achine to wa i t wi th a document s o another fax machine can c al l and retrieve it. Se tup fo r polle d tran smit 10 a Make sure you are in F a x mode .
73 11 11 Fax reports 11 Some fax reports (transmission verification and f ax journal) can be printed autom atically and m anually. Tr ansmis sion verif icatio n repor t 11 You can u se the transmission report a s p roof that you sent a fax.
Chapter 11 74 Reports 11 The f ol l owing reports are available: 1 Transmission Displays t he Transmiss i on Verification Report f or your last outgoing 200 faxes and prin t s t he last report. 2 Help List Prints a list of com monly used function s to help you program your machin e.
Section II I Copy III Making copies 76.
76 12 How to c opy 12 Ente ring cop y mode 12 Press ( Copy ) to enter Copy m ode. 1 Contrast 2Q u a l i t y 3 Copy rati o 4 T r ay se le ctio n 5 Number of copies 6 Bright ness Maki ng a sing le cop y 12 a Make sure you are in Copy mode . b Load your documen t .
Making cop ies 77 12 Copy options (temporary s ettings) 12 W hen you wa nt to qu ick l y chang e the copy settings t emporarily for the next copy, us e the temporary Co p y ke y s.
Chapter 12 78 To en large or redu c e the next copy foll ow the instructions be low: a Make sure you are in Copy mode . b Load your docume nt . c Use the d ial pad to ent e r the num ber of copies (up to 99). d Pre ss En l a rge/Reduce . Pre ss c . e Do one o f the following: Pre ss a or b to choose the enlargemen t or reduction ratio you want.
Making cop ies 79 12 h Place the next page on the scanner glass. Pr e s s OK . Repeat g and h fo r ea ch p age of t he layout. i After all the p ages ha v e been s c a nned, press 2 in g to finish .
Chapter 12 80 2 sided i 1 sided Portr ait Lands c a pe a Make sure you are in Copy mode . b Load your docume nt . c Use the d ial pad to ent e r the num ber of copies (up to 99). d Pre ss Dup l ex and a or b to s ele ct 1sided i 2sided , 2sided i 2sided or 2sided i 1sided .
Making cop ies 81 12 e Pr e s s a or b t o sele ct 2sided i 1sided or 1sided i 2sided . Pr e s s OK . Duplex Advanced a 2sided i 1sided b 1sided i 2sided Select ab or OK f Pr e s s Bl ack S tar t or Color Start to scan the document . Note Duplex copy usin g a 2-sided legal size doc um ent is not available.
Chapter 12 82 Contrast 12 Adjust the contra s t to help an image loo k sharper and more vivid. To temporarily change t he contrast set t i ng, follow t he steps below: a Make sure you are in Copy mode . b Load your docume nt . c Use the d ial pad to ent e r the num ber of copies (up to 99).
Making cop ies 83 12 Tr ay selec tion 12 You can change t he tray use o nly for the next copy. a Make sure you are in Copy mode . b Load your docum ent . c Use the dial pad to enter the numb er of copies (up to 99). d Pr e s s Tr ay Select . e Pr e s s d or c to choose the MP>T1 , T1>MP , #1(XXX) 1 or MP(XXX) 1 .
Chapter 12 84.
Sectio n IV Walk-up printing IV Printing photos from a digit al camera 86 Printing data from a USB fl ash memory drive 89.
86 13 Your Brother mach i ne supports the PictBridge s t and ard, allowing you to connect to a nd print pho tos directly fr om any PictBrid ge compatible d igital came r a . Even if your camera is not in PictBridge mode or does not support PictBridge, you can still print phot os from a digital cam era in mass storage mo de.
Print ing ph otos fr om a digi tal camer a 87 13 a Pr e s s Menu , 5 , 3 . 53.PictBridge 1.Paper Size 2.Orientation 3.Date & Time Select ab or OK b To set the Pic t B ridge settings, press a or b to choose 1.Paper Size , 2.Orientation , 3.Date & Time , 4.
Chapter 13 88 Note Plea s e refer to the documentat ion supplied with your cam era for det ai led operations how to p rint using PictBridge. CAUTION To prevent damage t o your m achine, DO NOT connec t any device other than a digital camera or USB flash m emory drive to t he USB direct i n terface.
89 14 14 W i th t he dir ect print fea t ure, you do not need a co m puter to print data. You can print by j ust pluggin g your USB f l as h m e mory drive i nt o the mach i ne’s USB direct interface. Note Some USB flash memory drives may not work with the machine.
Chapter 14 90 Printing data directly from the USB fla sh memor y drive 14 a Connect your USB flash memory drive to t h e USB direct interface (1) on t he front of t he machin e. b When t he machine h as recogni z e d the USB flash m emory drive, t he Direct LED turns bl ue.
Printin g da ta from a USB flash memory driv e 91 14 e Pr e s s Black S tart or Color Start if you have finished. f Press t h e dial pad key to e nter the number of copies you want. Pr e s s OK . Direct Print FILE0_1.PDF No. of Copies: Press Start 1 g Pr e s s Bl ack S tar t or Color Start to print the data.
Chapter 14 92.
Section V Software V Software and network fea tures 94.
94 15 The User’s Guide on the CD-ROM includ es the Software User’s Guide and Netw ork User’s Guide for features available when conne c t ed t o a compute r (for exam ple, printing an d scanning). These gu ides have easy t o us e links that, w hen clicked, w ill take you di rectly t o a particular s ection.
Sectio n VI Appendix es VI Safety and legal 96 Options 108 Troubleshooting and routine maintenance 112 Menu and features 201 Specifications 221 Glossary 235.
96 A Choosing a location A Place your machine on a flat, stabl e surface that is free of v i br ation and sho cks. Put the machine near a telephon e wall jack and a stan dard, groun ded A C powe r outlet. Choo se a l ocation where the temperature rema ins be t wee n 50 ° F and 90.
Safet y and legal 97 A To use the machine safely A Ple ase keep these instructions for later reference and read them bef ore at t empting any main t ena nce.
98 To prevent injuries, be c areful not to put your hands on the edge of the machine under the document cover. To prevent injuries, be c areful not to put your fingers in the area shown in t he il l ustration. DO NOT use a va c uu m cleaner to clean up scattered toner.
Safet y and legal 99 A CAUTION Lightning and power surges can damage this produ c t ! We rec ommend that you use a quality surge protection device on the AC power line and on the telephone line, or unplug t he c o r d s during a li ghtni ng storm.
100 Important i nformation A Stan dard t e l epho ne and FCC not ices A These notic es a re i n effect on mo dels sold an d used in the United States only. When programm ing emer gency numb ers or m aking t e st calls to em ergency numbers : Remain o n t he l ine and briefly explain to the d ispatcher the reason for the call before hanging up.
Safet y and legal 101 A If y our home h as specially wi red alarm equ ipment conne cted to t he telephone l ine, ensure the instal l at ion of t hi s equipm ent does not disable your alarm equipm ent. If you have questions abo ut what will disable alarm equipment, call your telephone com pany or a qua lified i nstaller.
102 Fe deral Com muni cati ons Com miss i o n (FCC ) Decl aration of C onform ity (US A only ) declares, that the products Product Nam e: MF C- 9 840CDW comply with Part 15 of t he FCC Rul es .
Safet y and legal 103 A Indu stry Ca nada Compl ianc e Stat em en t (Ca nada onl y) A This Class B digital apparatus complies with Canadian ICES–0 03.
104 FDA regul a t io ns A U.S. Food and Drug Administration (FDA) has implemented regulation s for l ase r product s manufac t u red on and after August 2, 1976.
Safet y and legal 105 A 8 This product is equip ped wi th a 3-wire grounded plug. This plug wil l on ly fit into a grounded power outlet. This is a safety fe a t ure. If you are unable to insert the p lug into t he outlet, cal l you r electrician to rep lace you r obsolete out l et.
106 Legal li mitations for copying A Color reproductions of certain document s are illegal and many resul t in either criminal or civil liability. This memorandu m i s i ntended to be a guide rather than a complete listing of every possible prohibition .
Safet y and legal 107 A Trade marks A The Brother logo is a re gi stered t rademark of B rother I ndus t ries, Ltd. Brother is a registered trademark of Brother Industries , Ltd . Multi-F unct ion Link is a registered tradem ark of B r o ther Inte rna t io nal Corporation.
108 B Options B T his ma chin e ha s t he f ollow ing op tion al a c ces sorie s. Y ou c an increas e th e ca pabilit ies of t he machine with these items.
Options 109 B Optional paper tray B Order Nu mber: LT-100 CL An optional lower tray c an be i ns t al led, an d it can hold up to 500 sheets of 20 lb (80 g/m 2 ) paper. W hen an opt i onal tr a y i s installed, the machin e c an hold up to 800 sheets of plain paper.
110 e For Win dows ® u sers: Go to Sta rt > Contr o l Panel > Prin ters and F axes . Right-click on your printer icon and choose P r oper ti es . Choose the Accessor i es tab and click Auto Detect . Whe n the opt i onal l ower tray and paper s i ze have been d etected click Apply .
Options 111 B Note • T here m ight be some SO -DIMM s that will not work with the m achine. • F or m ore information, call B rot h er Customer S ervice. I n s talling ext ra memo ry B a Turn off the machine’s power switch . Unplug t he telephon e line cord.
112 C Troublesh ooting C IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. If yo u ar e ha ving dif ficu lty wit h yo ur mac hine C If you think there is a prob lem, check the chart be l ow and follow the troub leshooting tips.
Troubl eshooting and r outine maintenanc e 113 C Telephone li ne or connecti ons Difficulties S ugg e stion s Di alin g does n ot wor k. C heck for a dia l ton e. Ch ange Tone/Pulse se tting. (S ee the Qu ick Set up Gui de .) (Can ada on ly) Ch eck all lin e cord c o nne ction s.
114 Cu stom fea tures on a sin gle l ine. I f you have C all W aitin g, Call Wait ing /Call er ID , C aller ID , Ri ngMa ster , Vo ice Mai l , an an sweri ng mac hine , an al arm s ystem o r othe r cus t o m feat ur e on a si ngle te leph one line wit h your ma chin e, it may crea te a pro blem sen ding or r ece iving faxe s.
Troubl eshooting and r outine maintenanc e 115 C Th e mac hine pri nts un expe cted ly or i t prin ts gar bag e. Pull out the paper tray a nd wait until t he mac hine stop s pri nting. Then tur n off the ma chin e’s pow er swi tch an d dis conne ct fro m the p ower f o r seve ral mi nutes.
116 Paper ha ndling di fficultie s Difficulties Su ggest ions Th e ma chin e do es n ot lo ad pa per. Th e LCD sh ows No Paper or a Pap er Jam me ssage. If there is n o pa per , loa d a n ew s tack of pa per int o the pape r t ray. If t here is pa per in the p aper t ray , mak e sur e i t is strai ght .
Troubl eshooting and r outine maintenanc e 117 C Th e netw ork sc anni ng feat ure does not wor k. Th e netw ork PC Fa x Re ceiv e fea ture do es not work . Th e netwo rk pri nti ng feat ure d oes not wo rk. (F or Wind ows ® on ly ) The f i rewa ll se t t ing on yo ur PC m ay be rej ecti ng the nece ssar y netw ork c onnec tion.
118 Th e net work scan ning fe ature does not wor k. Th e net work PC Fax Rec eiv e fe ature does not work . Th e net work prin ting featu re does not wor k. (co nti nued ) For Windows Vista ™ user s : a Click th e Sta rt but ton, C ontro l Panel , N etwork a nd Inte rnet , Wind ows Fir ewall an d clic k C han ge set tin gs .
Troubl eshooting and r outine maintenanc e 119 C I mprov in g the pri nt qu ality C If you have a print quality problem, pri n t a tes t page first ( Men u , 4 , 2 , 3 ). If t h e printout looks good, the problem i s probably not t he machin e. Check the interfa c e c able or try the machine on another comput er.
120 Color ed streaks or b ands down the page One of the tone r car tridges may be damaged . Replace the ton er cartr idge tha t m atches th e color of the str eak or b and. (See Replacing a toner car tri dge on page 169 .) Clean all fo ur corona wires (one for each color) of the dr um un i t b y slid i n g t he green tab.
Troubl eshooting and r outine maintenanc e 121 C Color ed spots at 2. 95 in. (75 mm) a Dust, pa per powder, glue, and so on may stick t o the sur f a ce of the photos ensitiv e drum (OPC) an d cause black or white spots to appear on pr inted do cuments.
122 Ghos t Make sure tha t you use paper that meet s our speci f i cations. Rough- surfa ced paper or thick paper may ca use the problem. (S ee Accepta ble pa per and other m edia on page 11.) Make sure th at you choose the proper media type i n the pr i n ter driver or in t he machine’ s Paper Type m enu settin g.
Troubl eshooting and r outine maintenanc e 123 C Col or mi sreg is trat ion Make sur e that t he drum unit is i nstalled p r ope rly. (See Replacin g t he drum unit on page 174.) Make sure th at the belt un i t i s i nstal led properly. (See Re pl a cing the belt unit on page 180.
124 Uneven dens ity appears peri odicall y across the page Ident i f y the colo r t ha t i s u neven and put in a new toner cart r i dge for that col or. ( See Replaci ng a toner cartrid ge on page 169.) The drum unit may be dama ged. Put i n a new dru m uni t.
Troubl eshooting and r outine maintenanc e 125 C Offset i mage Check the machi ne’s enviro nment. Condit i on s s uch as high temperat ures and high humid i t y can cause this pr oblem. (See Choosing a lo cation on pa ge 96.) Make sure that y ou use paper th at meets our speci f i cations.
126 Curl ed or wave Make sure th at you choose the proper media type i n the pr i n ter driver or in t he machine’ s Paper Type m enu settin g. (See Acceptabl e paper and other medi a on page 11 and Bas ic t ab in the Software User’s Guide on the CD-ROM .
Troubl eshooting and r outine maintenanc e 127 C Envelop e crea ses a Open the back cover . b Pull down the two gr ay levers, one on the l eft - han d side and one on the ri ght-h and side to the envelope pos ition, as s hown in the il l us t r ation be l ow.
128 Wh it e lin es o r ri bbi ng do wn t h e page on dupl ex print Note Posit ion B is only for duplex pri nt i ng with rec ycled paper when t he te mperatur e and humidi t y are low. Choose Th in Pa pe r mod e in the print er dr iver and re-se nd the prin t job.
Troubl eshooting and r outine maintenanc e 129 C Toner scat ter or toner sta i n on the edge of du plex pages CAUTION We r ecommend that you pl ace the dr um unit and t oner cartr idges on a clea n, flat s urface wi th a pi ece of disp osable paper u nderneath th em in case you acc identa l l y spill or scat ter t oner.
130 Set ting dial tone de tect ion C Setting t he dial t one to Detection will shorten the dial tone detect pause. a (U SA) Pres s Men u , 0 , 4 . (Canada) Press Me nu , 0 , 5 . 04.Dial Tone a Detection b No Detection Select ab or OK b Pre ss a or b to c h oose D etection or No Detection Pre ss OK .
Troubl eshooting and r outine maintenanc e 131 C Error and maintenan ce mess ages C As with any sophisticate d off ice prod uct, error and mai nt e nance messages m ay be displa y e d. The most com mon error and maintenance messa ges are shown bel ow.
132 Chan ge Part s Lase r Unit It is time to repl ace the laser unit . Call Brother Customer Service to rep lace the las er unit. Chan ge Part s PF Kit M P It is time to repl ace the paper feedi ng kit f or the MP t ray. Call Brother Customer Service t o rep lace the PF Kit MP.
Troubl eshooting and r outine maintenanc e 133 C Docu ment J am The docum ent was not inse rted or fe d prope rly, or the doc ument scann ed from the ADF wa s too long. See Doc ument jams on page 138 or Using the ADF (automat ic document fe eder) on page 20.
134 No R esponse/B usy The number you dia l e d do es not answer or i s busy. Veri f y t he number and try agai n. No Tr ay The paper tray is not compl etely closed. Close t he paper tr ay proper l y . No Wa ste T oner The waste tone r box is not insta l l ed.
Troubl eshooting and r outine maintenanc e 135 C Regi stra tion Registrat ion fai l e d. Press Black Start or Col or Start and tr y agai n. Do one of the fo llowing: Try Manual Re gi s tration , Menu , 4 , 8 . (Se e Manua l Registrat ion in the Softwar e Us er’s Guide on the CD-ROM .
136 Tone r Low Pr epare New B lack(K ) To ner Cartr id ge. 1 1 The ton er cartridge color wh ich is n ear the end of life is s hown in th e mess age. If the LCD shows Tone r Low , you can sti l l print; however, t he machine is tel ling yo u that t he toner car tri dge is near the end of its li fe and the t oner will soo n run out.
Troubl eshooting and r outine maintenanc e 137 C Ch ecki ng if th e ma chin e has fax es in its memo ry C If the LCD shows an error message then you can check to see if th ere are faxes i n t he mach ine’ s memo ry.
138 Note • If you choose Backup P rint O n, t h e machine will also print the fax at y our ma chine s o you will have a copy . Th is is a safety feature in case there i s a power failure before the fax i s forwarded or a problem at the rec ei ving m achine.
Troubl eshooting and r outine maintenanc e 139 C Document is ja m med i n the duplex slot C a Take out any paper f rom the ADF that is not j am m ed. b Pull th e jammed document o ut t o the right. c Pr e s s Stop/Ex it . Paper jams C To cl ear paper j am s, p lease follow t he steps i n t his se cti on .
140 a Remove the paper from the MP tray. b Remove any j am med pap er f rom in and around th e MP tray . c Close the MP tray . Then op en the fron t cover and close it to r e set the machine. Open the MP tray again. d Fan the paper stac k , and then put it back in the MP tray.
Troubl eshooting and r outine maintenanc e 141 C b Use b ot h hands to slowly p ull out the jammed paper. c Make s ure the pa per is below t he maximum paper m ark . Whil e pre s s i ng the gree n paper-guide rele ase lever, slide the paper guides to fit the paper size.
142 c Press t he front cov er release bu tton and then op en the fron t cover. d Hold the green handle of t he d rum uni t . Lift the drum unit up and then pull it out until it s t op s.
Troubl eshooting and r outine maintenanc e 143 C e Release the gray lock lever (1) that is on the left s i de of t he m achine. Lift the f ront of the drum unit up and pull the drum unit comple tely out of t he machine us i n g the gree n handles on the drum unit.
144 f The jammed paper ma y be pull ed o ut with the t on er cartridge and drum un it assembly, or this m ay release the paper so you can pull i t out of the paper tray opening. g Put the drum unit back in the m achine as foll ow s. 1 Make sure that the gray lock lever (1) is in t he up po s i t ion a nd put the drum u nit in the machine.
Troubl eshooting and r outine maintenanc e 145 C Note W hen you p ut the d r um unit in the machin e, m at ch the green g uides (1) of the drum un it hand le t o t he g r e en arrow s (2) on bo t h s i des of the mac hine. 2 Push the drum unit in un t il i t stops.
146 Paper is jammed at the back of the mach in e C If the LC D shows Jam Rear , fo llo w th es e steps: Jam Rea r a Press the cover release lever to open the front cover. b Hold the green handle of t he d rum uni t . Lift the drum unit up and then pull it out until it s t op s.
Troubl eshooting and r outine maintenanc e 147 C d Pull down the two green levers, one on the l ef t -hand-side and on e on t he right-hand-side, as shown in the illustration below, and then fold down the fuse r cover (1). HOT SURFACE After you have just used the m ac h ine, some internal parts of t he machine will be extremely hot.
148 h Put the drum unit an d toner c art rid ge assembly back in the machine. i Cl os e th e fr on t co ve r of t he ma ch in e. Paper is jammed underne a th P a pe r Tray 1 or in the fuser unit C If .
Troubl eshooting and r outine maintenanc e 149 C c If the paper i s not caught in the paper tray, o pen the back cover. d Push the gray lev er on the left hand side (1) t o the right. HOT SURFACE After you have just used the m ac h ine, some internal parts of t he machine will be extremely hot.
150 Routine ma intenance C CAUTION The drum unit contains toner, so handle it carefully. If t oner scat t e rs on your hands or clothes, wipe or wash it of f with cold wat er at once. Cl eaning t he ou tside o f the mach i n e C CAUTION Use neutral detergents.
Troubl eshooting and r outine maintenanc e 151 C e Wipe the inside of the paper tray wi th a dry, lint-free cloth to remove dust. f Re-load the paper and put the paper tray firmly back in the machine. g Plug the machine’s power c ord back i nto the AC power out le t first, and reconn ect all cables and telephone li ne c o r d .
152 Cle anin g the laser sca nner wind ows C CAUTION DO NOT use isopro pyl alco hol to clean t he laser scanner win dows. DO NOT touch the laser scanner windows with your f i ngers. a Turn off the machine’s power switch . Unplug the telephone li ne cord first, disconnect al l cables, and then unplug the power cord f rom the AC power outlet.
Troubl eshooting and r outine maintenanc e 153 C d Release the gray lock lever (1) that is on the left s i de of t he m achine. Lift the f ront of the drum unit and pull the drum uni t completely out of the m achine using the green hand les on t he drum uni t.
154 e Wipe the scanner windows (1) with a dry, lint-free cloth. f Put the drum unit back in the m achine as foll ow s. 1 Make sure that the gray lock lever (1) is in t he up po s i t ion a nd put the drum u nit in the machine. Push down the gray lock lever (1).
Troubl eshooting and r outine maintenanc e 155 C Note W hen you p ut the d r um unit in the machin e, m at ch the green g uides (1) of the drum un it hand le t o t he g r e en arrow s (2) on bo t h s i des of the mac hine. 2 Push the drum unit in un t il i t stops.
156 Cl eaning t he co rona w ire s C If you have print quality problems, clean the corona wires as follows: a Turn off the machine’s power switch . Unplug the telephone li ne cord first, disconnect al l cables, and then unplug the power cord f rom the AC power outlet.
Troubl eshooting and r outine maintenanc e 157 C CAUTION We rec ommend that you pla c e the t one r cartridges on a clean, flat surface with a piece of disposable paper unde r n eath i t in case you accidentall y spill or scatter toner. DO NOT put a toner cartridge into a f i re.
158 f Clean the c orona wire in s i de the drum unit by gently sliding the green tab from left to right and right to left several t i mes. CAUTION Be sure to return the tab to the home position ( b ) (1). If yo u do not, prin ted pages may have a vertical st rip e.
Troubl eshooting and r outine maintenanc e 159 C j Push the drum unit in until it st ops. k Close the front cover of the m achine. l Plug the machine’s power c ord back i nto the AC power out le t first, and reconn ect all cables and telephone li ne c o r d .
160 c Hold the green handle of the drum unit. Lift the drum unit u p and then pull it out until it stops. d Release th e gray lock le v e r (1) that is on the left side o f the ma c h ine. Lift the f ront of the drum unit a nd pull th e drum unit completely ou t of the m achine using the green handles on the drum unit.
Troubl eshooting and r outine maintenanc e 161 C CAUTION We rec ommend that you pla c e the drum unit on a clean, f l at surf a ce wi th a piece of disposable paper underneat h it in case you accidentally spill or sc a tter t oner. e Hold the handle of the t o ner cartridge and pull it out of the drum unit.
162 CAUTION To avoid print q uality problem s, DO NOT touch the shaded parts shown in the illust rati ons. f Turn the drum unit over by h ol ding the green handles. M ake sure t hat the drum unit ge ars (1) are on the left hand side. g See the print sample to identify the color causing the problem.
Troubl eshooting and r outine maintenanc e 163 C h Turn the drum unit gear toward you by hand while looking at t he s urf ac e of th e drum (1). i When you have found the mark on the drum that matches t he print sam pl e, wipe the surface of the drum gently with a co t t on swab u ntil the dus t or paper powder on the surface comes off.
164 k Hold the handle of the t on er cartr i dge and slide the toner cartri dg e into the drum unit. Make sure that you match the toner cartridge c o lor to the s ame color label on the drum unit, and m ake su re that you f ol d down the t on er cartridge handle ( A) once the toner cart ri dge is in place.
Troubl eshooting and r outine maintenanc e 165 C Note W hen you p ut the d r um unit in the machin e, m at ch the green g uides (1) of the drum un it hand le t o t he g r e en arrow s (2) on bo t h s i des of the mac hine. 2 Push the drum unit in un t il i t stops.
166 Replacing the cons umable ite ms C Yo u will need to replace the following con s umab le items r e gularl y. W hen the t ime comes to replace consum able items, the following mess ages wi ll appea r on t h e LC D. The m achine will st op printing when the following main t enanc e messages appear on the LC D.
Troubl eshooting and r outine maintenanc e 167 C The followin g are maintenanc e messages that appear on the LCD in t h e Ready mode. These mess age provide advanced warni ngs to replace the consum able items before they run out. T o avoid any i ncon v e nience, you m ay wish to buy spare consum able items before the m achine stops printing.
168 The fo l lowi ng are maintenance mess ages that appear a lt ern ately w i th the normal me s sage on the upper row of the LCD when t he machine is in the Ready mode. Th ese messages advise you that you will nee d t o replace each of t he consumabl e items as soon as possible, since the consum able item’s e nd of life has been re ached.
Troubl eshooting and r outine maintenanc e 169 C Re plac ing a to ner cart ri dge C Order Nu mbers: Toner Cartridge Standa r d : TN-110 (BK, C, M, Y) Toner Cartridge High Yield: TN-115 (BK, C, M, Y) The High Yield toner cartridges can print approx i mately 5,000 page s (B lack) and approx i mately 4,000 page s eac h (Cyan, Mage nta and Yell o w).
170 Replacing t he toner c a rtridges C HOT SURFACE After you have just used the machi ne, some int ernal pa rts of th e machi ne will b e extremely hot. When you open the front or back cover of the m ac h ine, DO NOT touch the shaded parts show n in t he illu stration.
Troubl eshooting and r outine maintenanc e 171 C CAUTION We rec ommend that you pla c e the t one r cartridges on a clean, flat surface with a piece of disposable paper unde r n eath i t in case you accidentall y spill or scatter toner. DO NOT put a toner cartridge into a f i re.
172 CAUTION DO NOT use flammable sub s t ances near the machine. DO NOT use any type of spray to clean the inside or outs ide of the machine. Doing this may cause a fire or ele ct rica l sh o ck. R e fer to Routine maintenance on page 150 for how to clean the machine.
Troubl eshooting and r outine maintenanc e 173 C f Remove t he orange protective cover. g Hold the handle of the t o ner cartridge and slide the toner cartridge into t he drum un it .
174 Re placi ng th e dru m uni t C Order Num ber: DR-110CL Change Parts Drum message C Change Parts Drum The m achine uses a drum unit to c reate print image s on paper. If the LCD shows Change Parts Drum , t he drum unit is near the end of its l ife and it is time to buy a new one.
Troubl eshooting and r outine maintenanc e 175 C a Turn off the machine’s power switch . Press the front cove r rele ase b utton and then o pen the f ront cover. b Hold the green handle of t he drum uni t. Lift t h e d r u m uni t up and then pull it out until it stops.
176 c Release the gray lock lever (1) t hat i s on the left side of t he machine. Lift the front of t he dru m unit and pull the drum unit completely out of the mac hi ne using the green handles on the drum unit.
Troubl eshooting and r outine maintenanc e 177 C To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. d Hold the handle of the t o ner cartridge and pull it out of the drum unit. Repeat this for a ll the toner c a r tridges.
178 f Hold the handle of the t on er cartr i dge and slide the toner cartri dg e into the drum unit. Make sure that you match the toner cartridge c o lor to the s ame color label on the drum unit, and m ake su re that you f ol d down the t on er cartridge handle ( A) once the toner cart ri dge is in place.
Troubl eshooting and r outine maintenanc e 179 C Note W hen you p ut the d r um unit in the machin e, m at ch the green g uides (1) of the drum un it hand le t o t he g r e en arrow s (2) on bo t h s i des of the mac hine. 2 Push the drum unit in un t il i t stops.
180 j Pre ss Me nu , 8 , 4 . The LCD shows the parts name which needs to be reset the c ounter. 84.Reset Menu Drum Select ab or OK k Pre ss a or b to choose Drum .
Troubl eshooting and r outine maintenanc e 181 C b Hold the green handle o f the drum uni t. Lift the d r u m uni t up a nd then pull it out until it stops.
182 CAUTION Hold the ha ndles of drum unit when you carry it. D O NOT hold the sides of the drum unit. We recommend t hat you place th e dru m unit on a clean, f la t surface with a piece of disposable pap er underneat h it in c ase you accident ally spill or scatt er t oner.
Troubl eshooting and r outine maintenanc e 183 C e Unpack the new belt unit, and remove the protect ive cover and paper. f Pu t t he new be lt un it in t he mac hi ne. M atch the h m ark on the belt unit to t h e g mark on the mac hi ne. Push down on the green area of the belt unit to lock it i n place.
184 Note When you pu t the drum unit in the machine , ma t ch t he green gu ides (1) of the drum unit handle to the green arrows (2) on both sides of t he machine.
Troubl eshooting and r outine maintenanc e 185 C j Pr e s s Menu , 8 , 4 . The LCD shows the parts name whi ch needs to be reset the counter. 84.Reset Menu Belt Unit Select ab or OK k Pr e s s a or b to choose Belt Unit . Pr e s s OK . l Pr e s s 1 to reset the belt unit counter.
186 a Press t he front cov er release bu tton and then op en the fron t cover. b Hold the green handle of t he d rum uni t . Lift the drum unit up and then pull it out until it s t op s.
Troubl eshooting and r outine maintenanc e 187 C c Release the gray lock lever (1) that is on the left s i de of t he m achine. Lift the f ront of the drum unit and pull the drum uni t completely out of the m achine using the green hand les on t he drum uni t.
188 d Hold the green parts of the bel t uni t with both ha nds and l if t the be lt unit up, then pull it o ut. CAUTION We recomme nd that you place t he belt unit on a c l ea n, flat surface with a piece of disposable pap er underneat h it in c ase you accident ally spill or scatt er t oner.
Troubl eshooting and r outine maintenanc e 189 C g Put t he belt uni t back in t he mach i ne. M atch the h m ark on the belt unit to t h e g mark on the mac hi ne. Push down on the green area of the belt unit to lock it i n place. h Put the drum unit bac k in t he machine as fol low s.
190 Note When you pu t the drum unit in the machine , ma t ch t he green gu ides (1) of the drum unit handle to the green arrows (2) on both sides of t he machine.
Troubl eshooting and r outine maintenanc e 191 C Packing a nd shippin g the mach ine C If for any reason you must move or ship your machin e, ca ref ul ly re-pack the mac hine in the original packing mat erial to avoi d any dama ge d uring t ranspo r t .
192 Make sure that you have the following parts for repa c ki ng: 1 Insert ion sheet for repa cking 2 Plasti c bags f o r the waste toner box 3 Orang e prot ective cover and Plas tic b ag that the ton.
Troubl eshooting and r outine maintenanc e 193 C c Hold the green handle o f the drum uni t. Lift the d r u m uni t up a nd then pull it out until it stops.
194 CAUTION We recommend t hat you place th e dru m unit on a clean, f la t surface with a piece of disposable pap er underneat h it in c ase you accident ally spill or scatt er t oner. e Hold the handle of the t on er cartr i dge and pull it o ut of t he drum uni t.
Troubl eshooting and r outine maintenanc e 195 C h Remove t he waste t oner box from the machine using the g reen h andl e and place it i nto the plast ic bag included in the carton. i Put t he belt uni t back in t he mach i ne. M atch the h m ark on the belt unit to t h e g mark on the mac hi ne.
196 l Put the drum unit back in the m achine as fol low s. 1 Make s ure that t he gray lo c k lever (1) is in t he up p os i tion and put t he drum u nit in the machine.
Troubl eshooting and r outine maintenanc e 197 C 2 Push th e drum unit b ack in until it stops. m Insert the original orange packing material for the drum unit un ti l as sho wn in the illustration, and then close the fro nt c ov er. n Note W e recom mend you repack the machine on a table or desk.
198 q Put the assem b led “FRONT” (1) and “REAR” (2) cardboard pieces in the lower c arton at the front and rear of the machine as shown in the illustration. The f oam pads should fit closel y to the machine to support it. r Place the upper carton (1) over the machine and the lower carton.
Troubl eshooting and r outine maintenanc e 199 C u Put the four joints ( 1) into the holes of the carton using st eps A and B as shown below. v Close the carton and tape it shut. w (For USA) Put t h e b ox in the larger cart on. x (For USA) Close t h e carton and tape it shut.
200 Chec king the r em aining lif e of part s C You can view the rema ini ng life of these parts on the LCD. a Pre ss Me nu , 8 , 3 . 83.Parts Life 1.Drum 2.Belt Unit 3.PF Kit MP Select ab or OK b Pre ss a or b to c h oose 1 . Drum , 2.Belt Unit , 3.PF Kit M P , 4.
201 D D On -scree n programming D Your ma c h ine has be en de signed to be easy to use. The LC D provides on-screen pro gram m ing usin g the me nu keys.
202 Ho w to acc ess t he m enu mode D a Pre ss Me nu . b Choose an option. Pre ss 1 f or General S etup me nu. Pre ss 2 for F ax m enu. Pre ss 3 f or Copy m enu. Pre ss 4 for Printer menu. Pre ss 5 f or USB Direct I/ F menu. Pre ss 6 for Print Reports menu.
Menu and feat ur e s 203 D Menu tab le D The factory settings are shown in Bold with an a s terisk. Choose & OK Cho ose & OK t o accept to exit Ma in Me nu Su bmen u Menu S ele cti ons Opti ons De sc rip ti ons P age 1.
204 1.Gener al Setup (co nti nued ) 3.Paper Size (c onti nued ) 2.Tray#1 A4 Letter * Legal Executive A5 A6 B5 B6 Folio Se ts the size of t he pa per in t he pa per tr ay.
Menu and feat ur e s 205 D 1.General Setup (co nti nued) 7.Tray Use 1.Copy Tray#1 Only Tray#2 Only MP Only MP>T1>T2 * T1>T2>MP (Tray# 2 or T2 appe ars on ly if yo u inst alle d the o pti onal pape r tray .) Se lects t he tra y th at will be us ed fo r C opy mode .
206 1.Gener al Setup (co nti nued ) 0. Docu ment Sca n (c onti nued ) 2.Duplex Scan Long edge * Short edge Cho oses the dupl ex scan ni ng fo rmat . See Soft ware User’s Guide on the CD- RO M.
Menu and feat ur e s 207 D 2.Fax (co nti nued) 2.Setup Send (I n Fax mode only ) (co nti nued ) 2. Fax Resolut ion Standard * Fine S.Fine (B&W on ly) Photo (B&W on ly) Sets the de fault r esol ution for o utgoi n g fa xes.
208 2.Fax (co nti nued ) 4. Repo rt Setti ng 1.Transmission On On+Image Off * Off+Image Se ts i nit ial set up for Trans missi on Verifi cation Rep ort and Fax J ourn al. 73 2. Journa l Period Off Every 50 Faxes * Every 6 Hours Every 12 Hours Every 24 Hours Every 2 Days Every 7 Days Sets the inte rval for autom atic p rintin g of the Fax J ournal .
Menu and feat ur e s 209 D 3.Copy 1.Quality — Auto * Text Photo You can choos e th e Copy reso lutio n for y our type of doc umen t. 77 2.Brightness — - nnnno + - nnnon + - nnonn + * - nonnn + - onnnn + Adju sts the b rightn ess for copi es. 81 3.
210 4.Printer (co nti nued ) 3.Duplex — Off * On(Long Edge) On(Short Edge) En able s or disa bles dupl ex p rin ting. You c an al so cho ose long edge o r s hor t edge duplex pri nting . See Soft ware User’s Guide on the CD- RO M. 4 .O utput C olor — Auto * Color B&W Cho oses co lor or bl ack & whi te pri nted do cum ents .
Menu and feat ur e s 211 D 5. USB Dir ect I/F 1 .Di rect Pr int 1.Paper Size A4 Letter * Legal Executive A5 A6 B5 B6 Folio Sets the pap er siz e wh e n print ing d irectly from the US B fl ash mem ory dr ive.
212 5. USB Dire ct I/F (co nti nued ) 2 . Sca n to USB 1.Resolution Color 150 dpi * Color 300 dpi Color 600 dpi B&W 200 dpi B&W 200x100 dpi Sets the re s olu tion to send the sc anned data to US B fl ash me mory dr ive. See Soft ware User’s Guide on the CD- RO M.
Menu and feat ur e s 213 D 6.Print Reports (co nti nued) 3.Tel Index List 1.Numeric — Lis ts nam e and nu mbers stor ed in th e On e-Tou ch and S peed -Di al mem ory, in n umeri cal or alph abet ic al or der. 74 2.Alphabetic — 4.Fax Journ al — — Li sts in forma tio n abou t your last 20 0 inc oming an d outg oing fa xes.
214 7.LAN (conti nued) 1.Wired (c onti nued ) 1.TCP/IP (c onti nued ) 8.DNS Server ( Primary ) 00 0.0 00.0 00.00 0 ( Secondary ) 00 0.0 00.0 00.00 0 Spec ifi es the IP add res s of th e prima ry or sec ond ary D NS serv er. Se e Ne twor k Us er’ s G uid e on t he CD- ROM.
Menu and feat ur e s 215 D 7.LAN (conti nued) 2.WLAN (co nti nued ) 1.TCP/IP (co nti nued ) 6.WINS Config Auto * Static Ch ooses th e WINS conf igu ratio n mode . See Ne twor k Use r’ s G u ide on the CD- ROM. 7.WINS Server ( Primary ) 000 .0 00.00 0.
216 7.LAN (conti nued) 3 .Setu p IF AX 1.S etu p Intern et 1.Mail Addres s — E n ter t he mai l addr ess. (U p to 60 c haract er s) Se e Ne twor k Us er’ s G uid e on t he CD- ROM. 2.SMTP Server Name? ( up to 6 4 char acter s) IP Address? [00 0-255 ].
Menu and feat ur e s 217 D 7.LAN (conti nued) 3. Setup IFA X (co nti nued ) 3. Setup Ma il TX (co nti nued ) 2.Size Limit On Off * Limi ts the s ize of E-ma il do cum ents . See Ne twor k Use r’ s G u ide on the CD- ROM. 3.Notification On Off * Se nds no t i fic ation m es sag es .
218 Main Menu Sub menu Menu S elect ions Opti ons D escriptio ns P age 8.Machi ne Info. 1.Serial No. — — You ca n chec k the se rial numb er of y our m achi ne. 199 2. Pag e Coun ter — Total Fax/List Copy Print Yo u can ch ec k the numb er of t ota l pa ges t he m achi ne has p rinte d durin g its life .
Menu and feat ur e s 219 D Entering text D W hen setting c ert a in menu s elections, su c h as t he Station ID , you will ne ed to t y pe text chara c t ers. The dial pad keys have letters printed on them. T he k e ys: 0 , # a nd l do not have printed le tters because t hey are used for speci al cha r a c t ers.
220 Spec i al characters and symbo ls Press l , # or 0 , then pres s d or c to move the cursor to the symbol or character you want. Press OK t o cho ose it. The symbols and charact ers bel ow wi l l appear depending on your menu sele ction. Pr e s s l fo r (spac e) ! " # $ % & ' ( ) l + , - .
221 E E Ge nera l E Sp eci fi cat ion s E Memor y Capacity 128 M B AD F (a utom atic docum ent feeder) Up to 50 pages ( S taggered) [20 lb (80 g/m 2 )] Duplex, up to Letter s i z e Recom m en d ed Env.
222 Noise level S ound po wer Operat i ng (Copying): LWAd = 6 .9 Bell Standby : LWAd = 4.4 Bell Soun d pressure Operat ing (Copyi ng): LpAm = 54.5 d B A Standby : LpAm = 30 dB A Temperatu re Operating: 50 ° F to 90 .
Specif i c ations 223 E Print me dia E Pap er Inpu t Pape r Tra y Paper Type: Plain paper, Th i n paper or Recycled paper Paper Size: Letter, A4, B5 (ISO), A5, B6 (I S O), A 6, Executi ve, Leg.
224 Fax E 1 ‘ Pages ’ ref ers to th e ‘B roth er Stand ard Char t N o. 1’ (a ty pica l bu si ness l et ter, Stand ar d res oluti on, JBI G co de).
Specif i c ations 225 E Copy E 1 The co py spe ed may ch ange dep endi ng on th e type of doc ument yo u copy . 2 F rom t he s tanda rd pa per tray and opti onal pape r t ray. 3 When m aking a B&W co py fr om the scann er glas s in te xt qual ity mo de at the 25 to 15 0% rati o.
226 Scan E 1 Maxi mum 1200 × 12 00 dp i scan ning with t he W IA d river in W indo ws ® XP /Win dow s V ista™ (r esol ution up to 1920 0 × 1920 0 dpi c an be ch osen by us ing the B roth er scan .
Specif i c ations 227 E Print E 1 The pr inti ng spe ed may c hange depe ndin g on th e type of docum ent yo u prin t. 2 F rom t he s tanda rd pa per tray and opti onal pape r t ray. 3 F irst p rin t ou t time ma y ch ange if t he mach ine is cal ibr ating or regis ter ing itse lf.
228 PictBridge E Direct print featur e E 1 T he da ta in clud ing JBI G2 im age f ile , JPE G20 00 im age file and laye red file s ar e n ot su pport ed . Co mp atib il ity Supports t he Camera & Imaging P roducts Asso c i at i on PictBridge standard CIP A DC-001.
Specif i c ations 229 E Comput er require ments E 1 F or WI A, 1 200x 1200 re solu tion . Bro ther Sc anne r Uti lity enab les to enha nce up to 192 00 x 1920 0 dp i. 2 T hird part y USB po rts a re not sup por ted. 3 P C Fa x su ppo rts bl ack and whi te on ly.
230 Consumab le items E 1 Ap prox . yie lds base d on 5% p ag e co vera ge (L ett er). 2 Dru m y ield is ap prox imat e, and may vary by t ype of us e.
Specif i c ations 231 E Ethernet wi r e d network E 1 PC Fax S end f or Mac ® 2 Pri nting o nly f or Win dows Se rver ® 20 03 3 Mac OS ® X 10.2.4 or gr eater (m DNS) 4 B RAdm in P rofe ssion al and Web BRAd min a re availa bl e as a dow nloa d fr om htt p://s olut ion s.
232 Ethernet w ireless network E 1 PC Fax Send for Mac ® 2 Onl y prin ting for Wi ndows S erv er ® 2003 3 Mac OS ® X 10.2 .4 or g reat er (mDN S) 4 BRA dm in Pro fess ion al an d We b B RAdmin ar e av aila ble a s a downl oad f rom http :// solu tion s.
Specif i c ations 233 E Au thent icatio n an d en cryptio n for wirel ess u sers only E Authentic ation method E The Brother m ac h ine supports the following methods: Open s ys t em W i reless devices a r e allowed to access the network withou t any a ut he nt ication.
234 Net wor k key E There a r e some r u les for each security m et hod: Open system /Shared key with WEP This key is a 64-bit or 128-bi t val ue that must be en t ered in an ASCII or hex adecimal forma t . • 64 (40) bit A SCII: Uses 5 text characters.
235 F This is a comprehensive l ist of feat ures and terms t hat appear in Br other manuals. A vail a bility of these fe at ures depends on the model you purchased. F Glossar y F ADF (automatic document feed er) The docum ent can be placed in the A DF and s canned o ne page at a time aut o mati ca ll y.
236 Easy Receive Enabl es your machi ne to res pond t o CNG tones if you interrupt a f a x call by answe r i ng i t. ECM (Erro r Corre ction Mode) Detects errors during fax transmission and res ends the pages of the fax that ha d an error.
Gl os sa r y 237 F On e- Touc h Keys on the m achine’s control panel where you can store numbers f or easy dialing. You can store a second number on ea ch key if y ou press Shif t and t he One-To uch key t ogethe r . Out of Paper Recep ti o n Rece i ves faxes into the machine’s mem ory when the machine is out of pap er.
238 Tel eph one Answ er Code (Fa x/Tel m ode on l y) When t he machine answers a voice call, it pseud o/ do uble-rings. You can pick up at an extension telephon e b y pressing t his code (# 5 1 ). Tempo rary settings You can sel ect certain options for each fax transmi ss i on a nd copy without changing the default settings.
I ndex 239 G G A Accessori es a nd suppli es .... ..... .... ..... ....... i ii ADF (automatic do cu ment feeder) ... ....... . 34 using ....... ..... .... ..... ..... ..... .... ..... ....... ..... . 20 Answerin g machine (T A D ) connecting ... ....
240 Direct Direct key .... ..... .... ..... ..... ..... .... ....... ..... .... 8 Direct print .... .... ..... ..... ..... .... ..... ..... ....... .... 8 9 Direct key .... ..... .... ..... ..... ..... .... ....... .. 8 , 90 spe cifica tion ..... ....
241 G Fax /Te l m ode answering at extension telephon es ... .... ........ .... ..... ..... ....... . 55 , 56 easy receiv e . .... ........ .... ..... ..... .... ..... ..... . 46 F/T ring t i me (double-ring) ..... .... ........ ... 4 5 fax receive code .
242 O One-tou c h changing ... .... ..... ..... ..... .... ..... ..... ....... ....61 setting up .... ..... .... ..... ..... ....... ..... .... ..... .. 59 using .... ..... .... ..... ..... ..... .... ..... ....... ..... .... 57 O ut of M em or y mess age .
243 G how to pri nt .... ..... ..... .... ..... ..... .... ........ ... 74 Network Configu r a ti o n .... .... ..... ..... ..... ... 74 Q ui ck -Di al Lis t .. ..... ..... ..... .... ..... ....... ..... . 74 Transmission V eri f icat i on .. ..... ..
244 W Warran t ie s .... ....... .... ..... ..... ..... .... ..... ..... ..... iv Canada ....... ..... .... ..... ..... ..... .... ..... ....... .. vii No tice -D is cl aim er . ..... ..... ..... .... ..... ..... ..... i v USA ... ..... ..... ..... ..
EQUIPMENT AT T ACHMENT LIMITAT I ONS (Can ada on ly) NOTICE This product meet s t he appl icable Industry Canada techn ical s p ecif ications . NOTICE The Ringer Equivale nce Nu mber is an indication of t he maximum number of devices allow ed to be conn ect ed to a telephone interface.
Bro the r Int e rnat io nal C orp orat ion 100 S omerse t Corp orate Bo ulevar d P.O. Box 6911 Br idge water, NJ 0880 7-0911 US A Brot her Inte rnatio nal Corp oratio n (Cana da) Lt d. 1 r u e H ô tel de Ville, Dol lard- des-O rmeaux , QC, Cana da H 9B 3H 6 Vi sit us on the W orld W id e Web http: //www.
An important point after buying a device Brother MFC-9840CDW (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Brother MFC-9840CDW yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Brother MFC-9840CDW - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Brother MFC-9840CDW you will learn all the available features of the product, as well as information on its operation. The information that you get Brother MFC-9840CDW will certainly help you make a decision on the purchase.
If you already are a holder of Brother MFC-9840CDW, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Brother MFC-9840CDW.
However, one of the most important roles played by the user manual is to help in solving problems with Brother MFC-9840CDW. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Brother MFC-9840CDW along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
