Instruction/ maintenance manual of the product 5370DW Brother
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USER’S GUIDE Brother Laser Printer HL-5340D HL-5350DN HL-5370DW For visually-impaired users You can read this manual with Screen Reader 'text-to-speech' software. You must set up the hardware and install the dr iver before you can use the pr inter.
i Using this guide Symbols used in this guide We use the following icons throughou t this User’s Guide: Warnings tell you what to do to preve nt possible personal injury. Cautions specify procedures you must fo llow or avoid to p revent possible minor injuries.
ii Safety precautions To use the printer safely If you DO NOT follow these safety instructions, there is a possibility o f a fire, electrical shock, burn or suffocation. Please keep these instruction s for later reference and read them before attempting any maintenance.
iii DO NOT use this product to report a gas lea k in the vicinity of the leak. Use only the power cord provided with th e machine. Plastic bags are used in the packaging of your mach ine. To avoid danger of suffocation, keep these bag s away from babies and children.
iv CAUTION After you have just used the printer, some internal parts of the printer will be extremely hot. To prevent injury, when you open the front cover or back cove r ( back output tray) of the printer, DO NOT touch th e shaded parts shown in the illustration .
v Note DO NOT remove or damage the caution label located on o r around the fuser..
vi Trademarks The Brother logo is a registered tra demark of Brother Ind ustries, Ltd. Microsoft, Windows, Windows Server and Internet Ex plorer are registered trademarks of Microsoft Corporation in the United States a nd/or other countries.
vii Table of Contents 1 About this Printer 1 Carton components .............. ............. ................ ............. ................ ............. ................ ......... .............. ....... 1 Interface cable ................ ............
viii 4 Control Panel 76 LEDs (Light Emitting Diodes) ................ ............. ................ ............. ................ ............. ............ .... ............ 76 Service call indications ......... ................ ............. .....
ix A Appendix 140 Printer specifications... ............. ................ ............. ............. ................ ............. ................ .. .............. ....... 140 Engine ............... ............. ............. ................ ..
1 1 1 About this Printer1 Carton components 1 When you unpack the printer, make sure t hat you have all of the following parts. Interface cable 1 The interface cable is not a standard accessory. Purc hase the ap propriate cable for the interface you a re using.
About this Printer 2 1 Third party USB ports are not suppo rted by Macintosh. Parallel cable DO NOT use a parallel interface cable that is longer than 6 feet (2 .
About this Printer 3 1 Front view 1 1 Front Cover Release Button 2 Control Panel 3 Face-down Output Tray Support Flap 1 (Support Flap 1) 4 Front Cover 5 Paper Tray 6 Power Switch 7 Face-down Output Tr.
About this Printer 4 1 Back view 1 1 Back Cover (Back Output Tray) 2 Duplex Tray 3 AC Power Connector 4 10BASE-T / 100BASE-TX (Ethernet) Port (HL-5350DN and HL-5370DW only) 5 Network Activity LEDs (Li.
About this Printer 5 1 Positioning the printer 1 Read the following before you use t he printer. Power supply 1 Use the printer within the recomme nded power range.
6 2 2 Printing Methods2 About paper 2 Type and size of paper 2 The printer loads paper from the installed paper tray or the multi-purpose tray. The names for the paper trays in the p rinter driver and this guid e are as follows: When looking at this page on the CD-ROM, you can ju mp to the page for each printing method by clicking p in the table.
Printing Methods 7 2 1 Legal or Folio size paper is not availabl e in some regions outside th e USA and Canada. Envelopes p Up to 3 sheets Envelopes Env.
Printing Methods 8 2 Recommended paper 2 To get the best print quality, we sugge st usin g paper that meets the conditions mentioned below. Paper that is made for plain-paper copying Paper that is 75 to 90g/m 2 (20 to 24lb) Neutral paper.
Printing Methods 9 2 Types of envelopes 2 Most envelopes will be suitable for your p rinter. Ho we ver, some envelopes may have feed and print qua lity problems due to the way they have be en made. A suit able envelope should have edg es with straight, well- creased folds and the leading edge s hould not be thicker than two pieces of paper.
Printing Methods 10 2 Unprintable area 2 The area of the paper that cann ot be printed on is shown in the ta ble below: Note When using BR-Script emulation, the edges o f the paper that cannot be print ed on are 4.32 mm (0.17 in). Portrait 2 Landscape 2 A4 Letter Legal B5 (ISO) Executive A5 A6 B6 (ISO) 14 .
Printing Methods 11 2 Printing methods 2 Printing on plain paper, bo nd paper and transparencies 2 Printing on plain paper, b ond paper or transparenci es from Tray 1, 2 or 3 2 Note Transparencies are only for Tray1. (For the recommended paper to use, se e About paper on page 6.
Printing Methods 12 2 Note For Legal or Folio size paper, press the release button (1) in the bottom of the pape r tray and then pull out the back of the paper tray. (Legal or Fo lio size paper are not available in some regions.) c Put paper in the tray, and make sure that the p aper is below the maximum paper mark ( bbb ).
Printing Methods 13 2 e Lift up the support fla p to prevent paper fro m sliding off the face-do wn output tray, or remove each page as soon as it comes out of the pr inter.
Printing Methods 14 2 f Choose the following from the print er driver: Paper Size ......(1) Media Type ......(2) Paper Source ......(3) and any other settings you may want to make.
Printing Methods 15 2 Macintosh printer driver g Send the print data to the printer. IMPORTANT When printing on transpare ncies, remove each transparency at once af ter printing. Stacking the printed transparencies may cause a paper jam o r the transparency to curl.
Printing Methods 16 2 Printing on plain paper, bond paper or transparencies from the MP tray 2 (For the recommended paper to use, se e About paper on page 6.
Printing Methods 17 2 d Put paper in the MP tray. Make sure that the paper stays under the maximum paper mark ( b ) on both sides of the tray. The side to be printed on must be face up with the leading edg e (top of the paper) in f irst. e While pressing the paper-guide rele ase lever (1), slide the p aper guide to fit the paper size.
Printing Methods 18 2 f Choose the following from the print er driver: Paper Size ......(1) Media Type ......(2) Paper Source ......(3) and any other settings you may want to make.
Printing Methods 19 2 Macintosh printer driver g Send the print data to the printer. IMPORTANT When printing on transpare ncies, remove each transparency at once af ter printing. Stacking the printed transparencies may cause a paper jam o r the transparency to curl.
Printing Methods 20 2 Printing on thick pape r, labels and envelopes 2 When the back output tray is p ulled down, the printer has a straig ht paper path from the MP tray th rough to the back of the printer. Use this paper feed and output method when you want to print on thick paper, lab els or envelopes.
Printing Methods 21 2 d Pull out the MP tray support flap (1). e Put paper in the MP tray. Make sure that the paper stays under the maximum paper mark ( b ). Note • DO NOT put more than 3 envelopes in t he MP tray. • Envelope joints th at are sealed by the manufacturer should be secure.
Printing Methods 22 2 g Choose the following from the print er driver: Paper Size ......(1) Media Type ......(2) Paper Source ......(3) and any other settings you may want to make.
Printing Methods 23 2 Note • To use the BR-Script prin ter driver you must install the driver using the Custom Install f rom the CD-ROM. • When you use En velope #10, choose Com-10 for the Paper Size . • For other envelopes which are not listed in the printe r driver, such as Envelope #9 or Envelope C6, choose User De fined.
Printing Methods 24 2 i <For printing envelopes only> When you have finished printing , reset the two gray levers which are pulle d down at step b back to the original position. Note • Remove each sheet or envelope at once afte r printi ng. Stacking the sheets or envelope s may cause the paper to jam or curl.
Printing Methods 25 2 Duplex printing 2 The supplied printer drivers for Windows ® 2000 or greater and Mac OS X 10.3.9 or greater all enable duplex printing. For more informat ion about how to choose the settings, see the Help text in the printer driver.
Printing Methods 26 2 d Send the data to the printer. The printer will automatically print all the even -numbered pages on one side of the pap er first. e Remove the printed even-number ed pages from the output tray and then , in the same order 1 , put them back in the paper tray with the side to be p rinted on (blank side) face down.
Printing Methods 27 2 Manual duplex printing from the MP tray 2 Note Before putting the sheets ba ck in the MP tray, you will have to straighten them, or you may get paper jams.
Printing Methods 28 2 e Remove the printed even-numbered pag es from the output tray and then, in the same orde r 1 , put them back into the MP tray. Put the paper with the side to be printed on (the blank side) face up. Follow the instructions on the computer screen.
Printing Methods 29 2 Automatic duplex printing 2 If you are using the Macintosh Printer Driver, see Duplex Printing on page 62. a Put paper in the paper tray or MP tray. b For the Windows ® printer driver 1 Open the Propert ies dialog box in the printer driver.
Printing Methods 30 2 For the BR-Script printer driver 1 Open the Propert ies dialog box in the printer driver. 2 From the General tab, click the Printing Preferences butt on. 3 From the Layout tab, choose Orientation , Print on Both Sides and Page Order .
Printing Methods 31 2 Booklet print ing 2 a Put paper in the paper tray or MP tray. b For the Windows ® printer driver 1 Open the Propert ies dialog box in the printer driver. 2 From the General tab, click the Printing Preferences butt on. 3 From the Basic tab, choose Booklet from the Duple x / Booklet setting.
32 3 3 Driver and Soft ware3 Printer driver 3 A printer driver is software that translates data from the fo rmat used by a computer to the f ormat that a particular printer needs.
Driver and Software 33 3 1 For the information on supported Linux distributio n and to download the printer driver, visit u s at http://solutions.brother.
Driver and Software 34 3 You can change the following printer settings when you print from your computer. Paper Size Orientation Copies Media Type Resolution Print Settings .
Driver and Software 35 3 Features in the printer driver (for Windows ® ) 3 (For more information, see the Help text in the printer driver.) Note • The screens in this section are on based Windows ® XP. The screens o n your computer will vary depending on your operating syste m.
Driver and Software 36 3 Paper Size 3 From the drop-down list choose the Paper Size yo u are using. Orientation 3 Orientation selects the position of how you r document will be printed ( Portrait or Landscape ). Copies 3 The copies selection sets the number of copies that will be p rinted.
Driver and Software 37 3 Resolution 3 You can choose the resolution as follows. 300 dpi 600 dpi HQ 1200 1200 dpi Note If you use the high quality 1200 dpi setting (1200 x 1 200 dpi) the print spee d will be slower. Print Setting 3 You can manually change the print setting.
Driver and Software 38 3 Duplex / Booklet 3 When you want to print a bo oklet or do duplex printing, use this function, and then from the Basic tab, choose a Duplex / Booklet (See Duplex printing on page 25). None Disable duplex printing. Duplex When you want to do duplex printing, use this functio n.
Driver and Software 39 3 Paper Source 3 You can choose Auto Select , Tray1 , Tray2 1 , Tray3 1 , MP Tray or Manual and specify separate trays for printing the first page and for printing from the second page onwards. 1 Tray2 and Tray3 are options. You must add Tray2 or Tr ay3 in the Ac cessories tab to sele ct Tray2 or Tray3 from the driver .
Driver and Software 40 3 Use Watermark 3 You can put a logo or text into your documents as a watermark. You can choose one of the preset waterma rks, or you can use a bitmap file or text that you have created. When you use a bitmap file as a watermark, you ca n change the size of the watermark and put it anywhere you like on the page.
Driver and Software 41 3 Header-Footer Print Lock Lock the current settings of the Header-F oot er Print option to prevent changes being made. Other Print Options.
Driver and Software 42 3 Sleep Time 3 When the printer does not receive data for a certain period of time, it enters sleep mode. In sleep mode, the printer acts as though it were turne d off. When you choose Printer Default the timeout setting will be 1 minute.
Driver and Software 43 3 Density Adjustment 3 Increase or decrease the print density. Note The Density Adjustment is not available when you set the Resolution to HQ 1200 . Error Message Printout 3 You can choose whether the printer reports problems by printing an error page.
Driver and Software 44 3 Accessories tab 3 Note From the Start menu , select Control Panel and then Print ers and Faxes 1 . Right-click the Brother HL- 5340D/HL-5350DN/HL-5370DW series ico n and select Properties to access the Accessories tab. 1 Printers for Windows ® 2000 users.
Driver and Software 45 3 Serial No. (3) By clickin g Auto Detect , the printer drive r will probe the printer and display it s serial number. If it fails to receive the information, the screen will display "---------".
Driver and Software 46 3 Support 3 Note You can access the Support dialog box by clicking Support... in the Printing Preferen ces dialog box. Brother Solutions Center (1) The Brother Solutions Center (http://solut ions.
Driver and Software 47 3 Status Monitor 3 This reports the printer status (any errors that may happen with the printer) when printing. If you would like to turn the status monitor on, follow these ste ps: Click the Start button, All Programs 1 , Brother , your printer (e.
Driver and Software 48 3 Using the BR-Script3 prin ter driver (PostScript ® 3™ language emulation f or Windows ® ) 3 (For more information, see the Help text in the printer driver.) Note • To use the BR-Script3 printer driver you must insta ll the driver using the Custom Install fro m the CD- ROM.
Driver and Software 49 3 Printing Preferences 3 Note You can access the Printing Preferen ces dialog box by clicking Printing Preferences... in th e General tab of the Brother HL-5340D/HL-535 0DN/HL-5370DW BR-Script3 Properties dialog box.
Driver and Software 50 3 Paper/Quality tab Choose the Pape r Source . Paper Source You can choose Automatically Select , Auto Select , Tray1 , Tray2 1 , Tray3 1 , MP Tray or Manual Feed .
Driver and Software 51 3 Advanced options 3 a Choose the Paper Size a nd Copy Count (1). Paper Size From the drop-down box choose the Paper Size you are using. Copy Count The copy selection sets the number of copies that will be printed. b Set the Scaling and True Type Font settings (2).
Driver and Software 52 3 c You can change settings by c hoosing a setting in the Printer Features list (3): Print Quality You can choose the followin g print quality settings. 1200 dpi HQ 1200 600 dpi 300 dpi Media Type You can use the following types o f media in your printer.
Driver and Software 53 3 Sleep Time When the printer does not receive data for a certain period of time, it en ters sleep mode. In sleep mode, the printer acts as though it were turned off. When you choose Printer Default the timeout setting will be 1 minute.
Driver and Software 54 3 Features in the printer driver (for Macint osh) 3 This printer supports Mac OS X 10.3.9 or greater. Note The screens in this section are based on Mac OS X 1 0.5. The screens on your Macintosh will vary depending on your operating system.
Driver and Software 55 3 For Mac OS X 10.5 For more page setup options, click the disclo sure triangle besid e the Printer pop-up menu. Choosing printing options 3 To control special printing features, choose the optio ns in the Print dialog box.
Driver and Software 56 3 Cover Page 3 You can make the following cover page setting s: Print Cover Page If you want to add a cover page to your document, use this function.
Driver and Software 57 3 Layout 3 Pages per Sheet Choose how many pages will appear on each side of the paper. Layout Direction When you specify the pages per sheet, you can also specify the direction of the layout. Border If you want to add a border, use th is function.
Driver and Software 58 3 Print Settings 3 You can change settings by choosing a setting in the Print Settings list: Basic tab Media Type You can change the me dia type to one of the following: Plain Paper Thin Paper Thick Paper Thicker Paper Bond Paper Transparencies Envelopes Env.
Driver and Software 59 3 Toner Save Mode You can conserve toner use with this feature. When you se t Toner Save Mode to On , print appears lighter. The default setting is Off . Note • We do not recommend Toner Save for printing Photo or Greyscale images.
Driver and Software 60 3 Improve Print Output... This feature allows you to improve a prin t quality problem. Reduce Paper Curl If you choose this se tting, the paper curl may be r educed. If you are printing only a few pages, you do not need to choose this setting.
Driver and Software 61 3 Support Brother Solutions Center The Brother Solutions Center (http://solu tions.brother.com/ ) is a website offering information about your Brother product including FAQs (Frequently Asked Questions), User’s Guides, drive r updates and tips for using your printer.
Driver and Software 62 3 Duplex Printing 3 Use duplex unit. Select Layou t . Choose Long-edg e binding or Short-edge binding in Two-Sided . Manual duplex Select Paper Handlin g . For Mac OS X 10.3 and 10.4 Choose Odd numbered pages and print.
Driver and Software 63 3 For Mac OS X 10.5 Choose Odd Only and print. Turn the paper over and reload it in th e tray, and then choose Even Only and print. Status Monitor 3 This reports the printer status (any errors that may happen with the printer) when printing.
Driver and Software 64 3 Using the BR-Script3 printer driver (Post Script ® 3™ language emulation for Macintosh) 3 Note • To use the BR-Script3 printer driver on a Network, see the Network User’s Guide on the CD-ROM .
Driver and Software 65 3 b Open the Utilities folder. c Double-click the Printer Setup Utility icon. d Click Add . For Mac OS X 10.3 users, go to e . For Mac OS X 10.
Driver and Software 66 3 e Choose USB . f Choose the model name and make sure that Brother is in Printer Model (Print Using), then select the model name that shows BR-Script in the Model Name (Model), and then click Add .
Driver and Software 67 3 For Mac OS X 10.4 or greater users: g From the Printer Setup Utility menu, choose Quit Printer Setup Utility ..
Driver and Software 68 3 For Mac OS X 10.5 a From the Apple menu choose System Preferences . b Select Print & Fax ..
Driver and Software 69 3 c Click + . d Choose the Printer Nam e and choose Select a driver to use... in Print Using , and then choose the Printer Name that shows BR-Script in Model Name , and click Add .
Driver and Software 70 3 Uninstalling the printer driver 3 You can uninstall the printer driver that y ou have installed with the following steps. Note • This is not available if you inst alle d the printer driver from the Windows ® Add a printer function.
Driver and Software 71 3 e Drag the folder (from the Macintosh HD (Startup Disk), choose Library , Printers , Brother ) into the Trash and then empty the Trash.
Driver and Software 72 3 Software 3 Software for networks (For HL-5350DN and HL-5370DW) 3 BRAdmin Light 3 BRAdmin Light is a utility for initial setup of Brother n etwork connected devices. This utility can search for Brother products on your network, view the statu s and configure basic network se ttings, such as IP addre ss.
Driver and Software 73 3 BRPrint Auditor (for Windows ® ) 3 The BRPrint Auditor software brings th e monitoring powe r of Brother network management tools to locally connected machines. This utility allows a client comp ut er to collect usage and status information from a machine connected via the parallel or USB interface.
Driver and Software 74 3 Adobe Systems Incorporated. PostScript ® Language Reference, 3rd edition. Addison-Wesley Professional, 1999. ISBN: 0-201-37922 -8 Adobe Systems Incorporated. PostScript ® Language Program Design . Addison-Wesley Professional, 1988.
Driver and Software 75 3 Remote Printer Console 3 Remote Printer Console is soft ware to change many of the printer settings independently of your application. For example, you can change the se ttings for printer margin, sleep mode, character set and so on.
76 4 4 Control P anel4 LEDs (Light Emitting Diodes) 4 This section refers to five LEDs Back Cover , Toner , Drum , Paper , Status and two buttons Job Cancel and Go on the cont rol panel. The LED indications shown in the table below ar e used in the illustrations in this chapter.
Control Panel 77 4 LED Printer status Sleep mode The printer is in sleep mo de. Pressing Go wakes up the p rinter from sleep mode to ready mode. Ready to print The printer is ready to pr int. Warming up The printer is warming up. The Status LED will turn on for 1 second and off for 1 second.
Control Panel 78 4 Receiving data The printer is either re ceiving data from the computer , process ing data in memory or printing the data. The Status LED will turn on for 0.5 seco nds and off for 0.5 seconds. Cooling down The printer is cooling down .
Control Panel 79 4 Drum life will end soon The drum unit is near the end of its lif e. We recommend th at you get a new drum unit to replace the current on e. See Replacing the drum unit on pa ge 103. The Drum LED will turn on for 2 seconds and off for 3 seconds.
Control Panel 80 4 No tray The paper tray was not detected, install it, or ensure it is inserted corr ectly. Paper jam Clear the paper jam. See Paper jams and how to clear them on page 121. If the printer does no t start printing , press Go . The Paper LED will turn on for 0.
Control Panel 81 4 Front cove r is open Close the front cover of the printer. Too many trays Maximum number of optiona l trays is two. Remove additional trays. Buffer error Check the cable connection betwee n the PC and printer. Memory full The printer memory is full and the printer cannot p rint full pages of a document.
Control Panel 82 4 Service call indications 4 If there is an error that cannot be cleared by the user, th e printer will show that a service call is needed by lighting up all the LE Ds as shown below. If you see the service call indication shown above, turn off the power switch, and then turn it back on and try to print again.
Control Panel 83 4 For example, the LED indication belo w shows a fuser unit failure. Make a note of the indication, referring to the table on page 82, and report the error status to your dealer or Brother Customer Service. Note Make sure that the front cover is completely closed before you report a service call.
Control Panel 84 4 Control panel buttons 4 The control panel buttons have the fo llowing functions: Cancel printing Cancel only the printing job: If you press Job Cancel while printing, the printer will immedi ately stop printing and will then eject the paper.
Control Panel 85 4 Print a test page 4 You can use the Go button o r the printer driver to print a test pa ge. Using the Go button 4 a Turn off the printer. b Make sure that the front cover is closed and the p ower cord is plugged in. c Hold down Go as you turn on the power switch.
Control Panel 86 4 Print the Printer Settings page 4 You can print the current settings using the co ntrol panel button or printer driver. Using the Go button 4 a Make sure that the front cover is closed and the p ower cord is plugged in. b Turn on the printer and wait until the print er is in the Ready state.
Control Panel 87 4 Print Fonts 4 You can print a list of the internal fonts u sing the control panel button or p rinter driver. Using the Go button 4 a Turn off the printer. b Make sure that the front cover is closed and the p ower cord is plugged in.
Control Panel 88 4 Default settings 4 If you want to reset the print server back to its f actor y default settings (resetting all information such as the password and IP address information), follo w these steps: Network default settings (HL-5350DN / HL-5370DW only) 4 a Turn off the printer.
89 5 5 Options5 This printer has the following optional accessories. Yo u c an increase the capabilities of the printer with these items. Lower tray (LT-5300) 5 Two optional lower trays (Tray 2 and Tray 3) can be instal led ; each lower tray can hold up to 250 sheets of 80 g/m 2 (21 lb) paper.
Options 90 5 SO-DIMM (memory module) 5 For HL-5340D The HL-5340D printer has 16 MB of standard memory and one slot for optional memory expan sion. You can expand the memory up to 528 MB by insta lling dual in-line memory modules (SO-DIMMs).
Options 91 5 Installing extra memory 5 a Turn off the printer power switch, and th en unplug the printer. Disconnect the interface cable from the printer. IMPORTANT Be sure to turn off the printer power switch before you in stall or remove the DIMM. b Remove the DIMM cover.
Options 92 5 e Put the DIMM cover back on . f Reconnect the interface cable to your printer. Plug th e printer back in, and then turn o n the power switch. Note To make sure that you have installed the DIMM properly, you can print the printer settings page that shows the current memory si ze.
93 6 6 Routine Ma intenance6 You will need to replace certain parts and clean the printer regularly. Replacing the consumable items 6 You will need to repla ce the consumable ite ms when the machine indicates tha t the life of the consu mable is over.
Routine Maintenance 94 6 Toner cartridge 6 The life of the original to ner cartridge that came with the printer may be either a standard 1 or high yield toner cartridge 2 , and depends on the model a nd country you bought the printer in. 1 Standard toner cartridges print approximately 3 ,000 A4 or Letter-size single-sided pag es.
Routine Maintenance 95 6 Replace Toner message 6 The printer will stop printing un til you replace the toner cartridge with a new one. Replacing the toner cartridge 6 Note • To ensure high quality printing, we recommend that you use only genuine Brother toner cartridges.
Routine Maintenance 96 6 b Take out the drum unit and toner cartridge assembly. IMPORTANT We recommend that you put the drum unit and toner cartridg e assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
Routine Maintenance 97 6 WARNING DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries. Use neutral detergents when cleaning the printer. DO NOT use cleaning materials that contain ammonia, al cohol, any type of spray, or any type of flammable substance to clean the outside or in side of the machine.
Routine Maintenance 98 6 d Unpack the new toner cartridge. Gen tly shake it from side to side several times to d istribute the toner evenly inside the cartridge. IMPORTANT Wait to unpack the toner cartridge until immediately befo re you put it in the printer.
Routine Maintenance 99 6 IMPORTANT For USA and Canada Brother strongly recommends that you do not ref ill the to ner cartridge provided with your printer. We also strongly recommend that you continue to use only genuine Brother brand rep lacement toner cartridges.
Routine Maintenance 100 6 f Put the new toner cartridge firmly into the drum unit unt il you hear it lock into place. If you pu t it in properly, the lock lever will lift automatically. Note Make sure that you put in the toner cartridge p roperly or it may separate from the drum unit.
Routine Maintenance 101 6 Drum unit 6 A new drum unit can print approximately 25,000 1 A4 or Letter size single-sided pages at 1 per/ job. Note • There are many factor s that determine the actual drum life, such a s the temperature, humidity, type of paper, type of toner used and so o n.
Routine Maintenance 102 6 Replace Drum message 6 If Drum LED lights, it means the drum unit should be replaced. Please replace it to a drum unit..
Routine Maintenance 103 6 Replacing the drum unit 6 IMPORTANT While removing the drum unit, handle it ca refully because it may contain toner. Every time you replace the drum unit, clea n the inside of the printer.
Routine Maintenance 104 6 IMPORTANT We recommend that you put the drum unit and toner cartridg e assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. To prevent damage to the printer caused by static elec tricity, DO NOT touch the electrodes shown in the illustration.
Routine Maintenance 105 6 IMPORTANT Handle the toner cartridges carefully. If toner scatters on your han ds or clothes, wipe or wash it off with cold water at once. To avoid print quality problems, DO NOT touch the shaded parts shown in the illu strations.
Routine Maintenance 106 6 f Put the drum unit and toner cartridge assembly back in the printer. g Press and hold down the Go for about 4 seconds until a ll the LEDs light up. Once all four LEDs are lit, release Go . IMPORTANT Do not reset the drum counter when you only re place the toner cartridge.
Routine Maintenance 107 6 Cleaning 6 Clean the outside and inside o f the printer regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, ma ke sure that you clean the insid e of the printer. If printed pages are sta ined with toner, clean the inside of the p rinter with a dry, lint-free cloth.
Routine Maintenance 108 6 c Wipe the outside of the printer with a dry, lint-free clot h to remove dust. d Remove anything that is stuck inside the paper tray. e Wipe the inside of the paper tray with a dry, lint-free cloth to remove dust. f Put the paper tray back in the printer.
Routine Maintenance 109 6 Cleaning the inside of the printer 6 a Turn off the printer power switch and the n unplug the printer. b Press the front cover release button and then open the front cover.
Routine Maintenance 110 6 c Take out the drum unit and toner cartridge assembly. CAUTION After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the in ternal parts of the printer.
Routine Maintenance 111 6 d Wipe the scanner window with a dry, lint-fr ee cloth. e Put the drum unit and toner cartridge assembly back in the printer.
Routine Maintenance 112 6 Cleaning the pape r pick-up roller 6 If the paper pick-up roller is stained, the printer may not feed paper. In that ca se, clean the paper pick-up roller as follows: a Turn off the power switch and unplug t he printer. b Unplug the power cord and interface cable from the printer.
Routine Maintenance 113 6 e Wipe the two paper pick-up rollers (1) inside the printer. f Put the paper tray back in the printer. g Make sure that you have turned off th e power switch, and then connect the power cord and inte rface cable to the printer.
Routine Maintenance 114 6 Cleaning the corona wires 6 Cleaning the corona wire 6 If you have print quality problems, cl ean the corona wire as follows: a Press the front cover release button and then open the front cover. b Take out the drum unit and toner cartridge assembly.
Routine Maintenance 115 6 IMPORTANT We recommend that you put the drum unit and toner cartridg e assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. To prevent damage to the printer caused by static elec tricity, DO NOT touch the electrodes shown in the illustration.
116 7 7 Troubleshoo ting7 You can correct most problems by yourself. If you need additional he lp, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Troubleshooting 117 7 Error messages in the Status Monitor 7 The Status Monitor will report problems with the printer. Take the necessary action by referring to t he following table. If you want to turn the status monitor on, see Status Monitor on page 47 (For Windows ® user) or Status Monitor on page 63(For Macintosh users).
Troubleshooting 118 7 No Paper No Paper for Manual Feed No Paper MP or Size Mismatch No Paper in Tray 1 or Size Mismatch No Paper in Tray 2 or Size Mismatch No Paper in Tray 3 or Size Mismatch The paper tray may be out of paper or not properly installed .
Troubleshooting 119 7 Error message printout 7 The printer can also report problems by print i ng an error message. Use the tab le below to identify and clear the error message.
Troubleshooting 120 7 Paper handling 7 First, make sure that you are using paper th at m eets Brother recommended pa per specifications. (See About paper on page 6.) Problem Recommendatio n The printer does not feed paper. If there is paper in the paper tray, make su re it is straight.
Troubleshooting 121 7 Paper jams and how to clear them 7 Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 7 If a paper jam occurs inside the MP tray or paper tray, the printer will flash the Paper LED as shown below. CAUTION After you have just used the printer, some internal parts of the printer will be extremely hot.
Troubleshooting 122 7 Note • Always remove all paper from th e paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding throug h the printer at one time and prevents paper jams. • Please confirm that you have in stalled both a toner cartridge and a drum unit in the machine.
Troubleshooting 123 7 IMPORTANT We recommend that you put the drum unit and toner cartridg e assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. To prevent damage to the printer caused by static elec tricity, DO NOT touch the electrodes shown in the illustration.
Troubleshooting 124 7 e Pull the jammed paper down and out of the print er. f Push down the blue lock lever and take the toner ca rtridge out of the drum unit. Clear the jammed paper if there is any inside the drum u nit. IMPORTANT Handle the toner cartridge carefully.
Troubleshooting 125 7 g Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the blue lock lever will lift automatically. h Open the front cover. Put the drum unit and toner cartridge assemb ly back in the printer.
Troubleshooting 126 7 Jam Rear / Duplex 7 If a paper jam occurs behind the back cover (back outpu t tray) or inside the duplex tray, the printer will flash the Back Cover and Paper LED as shown b elow. CAUTION After you have just used the printer, some internal parts of the printer will be extremely hot.
Troubleshooting 127 7 Clear the jammed paper as follows. a Press the cover release button and then ope n the front cover. b Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with the drum unit and toner cartr idge assembly.
Troubleshooting 128 7 c Open the back cover. d Pull the tabs at the left and right hand sides toward you to open the fuser cover (1). e Using both hands, gently pull the jammed paper ou t of the fuser unit. CAUTION After you have just used the printer, some internal parts of the printer will be extremely hot.
Troubleshooting 129 7 f Put the drum unit and toner cartridge assembly back in the printer (press firmly). g Fully close the front and back covers. h Pull the duplex tray completely out of the printer. i Pull the jammed paper out of the printer or the duplex tray.
Troubleshooting 130 7 Improving the print quality 7 If you have a print quality problem, print a test pa ge first (see Print a test page on pa ge 85). If the printout looks good, the problem is probab ly not the printer. Check the interf ace cable or try the printer on another computer.
Troubleshooting 131 7 Hollow print Make sure that you u se paper that mee ts our specificatio ns. See About paper on page 6. Choose Thick Paper mo de in the printer driver, or us e thinner paper th an what you are now using . Check the printer’s environ ment.
Troubleshooting 132 7 White Spots on black text and graphics at 94 mm (3.7 in.) intervals Black Spots at 94 mm (3.7 in.) intervals If the prob lem is not so lved after printing a few pages, the drum unit may ha ve glue from a label stuck on the OPC drum surface.
Troubleshooting 133 7 Black toner marks acros s the page The drum unit may be dam aged. Put in a new drum unit. See Replacing the drum unit on page 103. The toner cartri dge may be damaged. Put in a new toner cartridge . See Replacing the tone r cartridge on page 95.
Troubleshooting 134 7 Curled or wavy Check the paper type and quality. High temperatures and high humidity will cause paper to curl. Se e About paper on page 6. If you do not use the p rinter often, the p aper may have been in the paper tray too long.
Troubleshooting 135 7 Poor Fixing Open the back cover and ma ke sure that t he two blue levers on the left and right hand sides a re in the up po sition.
Troubleshooting 136 7 Curled Lift up the Face-down Outp ut Tray Support Flap 2 (Suppor t Flap 2) (1). Choose Reduce Paper Curl mode in the printer driver.
Troubleshooting 137 7 Solving print problems 7 Problem Recommendatio n The printer prints unexpected ly or it prints garbage data. Make sure that the printer cable is not too long. We recommend that you use a parallel or USB cable that is no longer than 2 meters (6.
Troubleshooting 138 7 Network problems (For HL-5350DN and HL-5370DW) 7 For problems concerning using your print er on a Network, see the Network User’s Guide on the CD-ROM we have supplied. Click Documentation on the menu screen. The Network User’s Guide in HTML format will be installed automatically when you install the driver.
Troubleshooting 139 7 BR-Script 3 7 Problem Recommendation The print speed slows down. Add optional memor y. (See Installing extra memory on page 91.) The printer cannot print EPS da ta that includes binary.
140 A A AppendixA Printer specifications 0 Engine 0 1 The printing speed may change depending on the type of document you print. 2 Print speed may be slower when the p rin ter is connected by wireless LAN. 3 From standard paper tray. 4 If you use the high quality 1200 dpi setting ( 1200 x 1200 dpi) the print speed will be slower.
Appendix 141 A Controller 0 1 Wireless and wired network cannot be used at the same time. 2 See the Network User's Guide locator on the CD -ROM for details on the supported network protocols. 3 Brother original Windows ® and Ma cintosh utility for printer and print serv er management.
Appendix 142 A Software 0 1 For the latest driver updates, vi sit http://solutions.brother.com /. 2 Download the printer driver for Linu x from http://solutions.
Appendix 143 A Media specifications 0 1 Up to 3 envelopes 2 Up to 10 sheets 3 Legal or Folio size paper is not availabl e in some regions outside th e USA and Canada.
Appendix 144 A Dimensions / weights 0 Other 0 1 We do not recommend Toner Save for printing Photo or Gr ey Scale images. Model HL-5340D HL-5350DN H L-5370D W Dimensions (W × D × H) 371 × 384 × 246 mm (14.6 × 15.1 × 9.7 in.) Weights Approx. 9.5 kg (20.
Appendix 145 A Computer requirements 0 1 Microsoft ® Internet Explorer ® 5.5 or greater 2 Third party USB/Parallel ports are not supported . For the latest driver updates, visit http ://solutions.
Appendix 146 A Important information for choosing your pa per 0 This section gives information to help you choose pa per to use with this printer. Note If you use paper that is not recommended, a paper jam o r misfeed may occur in the printer. (See Recommended paper on page 8.
Appendix 147 A Print surface 0 The characteristics of the face side and revers e side of a sheet of paper may vary a little. Usually, the opening side of the paper ream packag e is the print side. Follow the indications o n the paper package. Typically, the print side is indicated by an arrow.
Appendix 148 A Envelope C5 162 × 229 mm B5 (JIS) 182 × 257 mm B5 (ISO) 176 × 250 mm B6 (ISO) 125 × 176 mm Folio 8.5 × 13 in. A4 Long 210 × 405 mm Envelope DL-L 220 × 110 mm 3 × 5 3 × 5 in.
Appendix 149 A Symbol and character sets 0 For the HP LaserJet emulation modes, you can choose the symbol and character sets using a We b Based Management (web browser) or the Remote Printer Console soft ware. How to use the Web Based Management (web browser) 0 To use the Web Based Management (web browser), follow the step s below.
Appendix 150 A Symbol and char acter sets list 0 OCR symbol sets 0 When you choose the OCR-A or OCR-B fo nt, the matching symbol set is always used. OCR A (0O) OCR B (1O) HP LaserJet mode 0 ABICOMP Br.
Appendix 151 A Quick reference for bar code control commands 0 The printer can print b ar codes in the HP LaserJet emulation modes. Print bar codes or expanded characters 0 Format: ESC i n ... n Creates bar codes or expanded characters according to the segment of parameters ‘n .
Appendix 152 A Bar code, expanded character, line block drawing and box drawing 0 This parameter chooses the bar code style as above. Wh en the EAN 8, EAN 13, UPC-A, Code 128 or EAN 128 bar code mode is chosen, this bar code style parameter is ignored.
Appendix 153 A This parameter shows whether the printer prints the hu man readable line below the bar code. Human readable characters are always printed with OCR-B font of 10 pitch and all the current character style enhancements are masked. The default setting is determi ned by the bar code mode selected by ‘t’ or ‘T’.
Appendix 154 A This parameter shows the height of b ar codes or expanded characte rs as shown above. It can sta rt with ‘h’, ‘H’, ‘d’, or ‘D’.
Appendix 155 A When EAN 8, EAN 13, or UPC A is selected with the parameter ‘t5’ or ‘T5’ Ten numbers ‘0’ to ‘9’ can be accepted as bar code dat a.
Appendix 156 A Box drawing 0 ESC i ... E (or e) ‘E’ or ‘e’ is a terminator. Line block drawing 0 ESC i ... V (or v) ‘V’ or ‘v’ is a terminator. Expanded character data start 0 n = ‘l’ or ‘L’ Data that follows ‘l’ or ‘L’ is read as expanded character data (or labeling data).
Appendix 157 A Table of Code (EAN) 128 set C 0 Code(EAN) 128 set C describes an original command. T he correspondence table is as follows. No. Code 128 Set C Input command Hex No.
Appendix 158 A Example Program Listin gs 0 WIDTH "LPT1:",255 'CODE 39 LPRINT CHR$(27);"it0r1s0o0x00y00bCODE39?"; 'Interleaved 2 of 5 LPRINT CHR$(27);"it1r1s0o0x00y20.
159 B B Appendix ( for Euro pe and Oth er Countries)B Brother numbers 0 IMPORTANT For technical and operat ional help, you must call the country where you bought t he printer. Calls must be made from within that country. Register your product 0 By registering your Brother pro duct, you will be recorded as the original owner of the product.
160 C C Appendix ( for USA and Ca nada)C Brother numbers 0 IMPORTANT For technical and operat ional help, you must call the country where you bought t he printer.
Appendix (for USA and Canada) 161 C Service center locator (USA only) 0 For the location of a Brother au thorized service center, call 1- 877-BROTHER (1-877-276-8437). Service center locations (Canada only) 0 For the location of a Brother au thorized service center, call 1- 877-BROTHER.
Index 162 D D A Accessories tab ...... ................ ............. ............. ......... 44 Automatic duplex printing ........................ ............. ..... 29 Automatic Emulation Selection .................. ............... 74 Automatic Interface Select ion .
Index 163 D Paper pick-up roller .......................... ............. .......... 112 Parallel interface .............. ............. ................ ............ 74 PCL printer driver .......................... ............. ............... 35 Power supply .
An important point after buying a device Brother 5370DW (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Brother 5370DW yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Brother 5370DW - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Brother 5370DW you will learn all the available features of the product, as well as information on its operation. The information that you get Brother 5370DW will certainly help you make a decision on the purchase.
If you already are a holder of Brother 5370DW, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Brother 5370DW.
However, one of the most important roles played by the user manual is to help in solving problems with Brother 5370DW. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Brother 5370DW along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
