Instruction/ maintenance manual of the product version 5.2 Blackberry
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BlackBerry Mobile Voice System Version: 5.2 Release Notes.
SWD-1944926-0629091605-001.
Contents 1 Functional changes ........................................................................................................................................... 2 2 Using the Cisco Options Package (COP) file ..................................
Functional changes 1 The following table lists the functional changes for BlackBerry Mobile Voice System 5.2. Item Description Call forwarding If the BlackBerry MVS administrator enables call forwarding, a BlackBerry MVS user can forward incoming BlackBerry MVS calls to an internal extension or an external phone.
Item Description Support for Cisco Unified Communications Manager 8.6.2 BlackBerry MVS supports routing calls through the Cisco Unified Communications Manager 8.
Using the Cisco Options Package (COP) file 2 The BlackBerry Mobile Voice System COP file is a phone definition file from Cisco that provides native support for BlackBerry MVS devices in the Cisco Unified Communications Manager environment. The BlackBerry MVS is only supported when the BlackBerry MVS COP file is installed.
10. In the User Password field, enter the password for the SFTP server. 11. In the Transfer Protocol list, select SFTP . 12. Click Next . 13. In the Options/Upgrades list, select the digitally-signed BlackBerry MVS COP file. 14. Click Next . 15. Verify the MD5 hash value for the digitally-signed BlackBerry MVS COP file against the Cisco website.
• Set the Maximum Number of Calls field to 4. • Set the Busy Trigger field to 3. 15. Click Save . 16. Open the .csv file that you created in step 8 and delete all BlackBerry MVS users who will not use Voice over Wi- Fi.
25. Navigate to Bulk Administration > Upload/Download files and import the .csv file that you saved in step 17. Set the following parameters: • Target = Phones • Transaction Type = Insert Phone - Specific Details 26. Click Save . 27. Navigate to Bulk Administration > Phones > Insert Phones .
Upgrading the BlackBerry MVS software 3 You must upgrade the BlackBerry Mobile Voice System server software before you upgrade the BlackBerry MVS Client on the users' BlackBerry devices. To upgrade the BlackBerry MVS software, you must perform the following tasks: • Upgrade the BlackBerry MVS.
• MVS Data Manager : The MVS Data Manager communicates with the BlackBerry Configuration Database to store and retrieve data for all BlackBerry MVS services except the MVS Console.
• In the MVS Data Manager TCP Port field, type the port number that the MVS Data Manager listens on for messages from the MVS Session Manager. The default port number is 17631. • In the Java Management Extensions TCP Port field, type a port number that the MVS Session Manager uses for internal communication.
Configure a communication password 4 The BlackBerry Enterprise Server encrypts data traffic between multiple BlackBerry Enterprise Server components using a communication password.
Fixed issues 5 BlackBerry MVS Server This section lists the issues that were fixed for the BlackBerry MVS Server. Item Description DT3528538 If an administrator created a class of service and selected.
Item Description DT3844679 In this scenario in the user's class of service, the Device can use the no data coverage number to make calls when the network is experiencing congestion option was enabled and the Restrict calls to use only the BlackBerry MVS Line option was disabled.
Known issues 6 The BlackBerry Mobile Voice System does not support BlackBerry devices that operate on iDEN networks. Users must have BlackBerry Device Software 5.0 or later and must be associated with a Cisco Unified Communications Manager 7.1 or later PBX before they can add participants to an active call.
Item Description DT1100305 When the BlackBerry MVS is configured to route calls through a SIP gateway, when a user places another user on hold, the user on hold does not hear music on hold, if music on hold is configured. Impact : Users do not hear music on hold.
Item Description Impact : There is no visual indication that call forwarding is configured even though call forwarding is configured correctly. Workaround : Turn the device radios off and then turn them on again. DT2405904 When a users make Voice over Mobile calls, they might hear a loud DTMF tone when the calls are being connected.
Item Description Impact : Users lose calls. Workaround : The user can make the call again. DT1425998 If a user uses Voice over Wi-Fi to make a call to a conference bridge, and then moves the call to Voice over Mobile, the user loses audio. Impact : Users lose audio.
Item Description DT859517 When a user makes a call using Voice over Mobile , the call connects but the user does not hear the beginning of the conversation.
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An important point after buying a device Blackberry version 5.2 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Blackberry version 5.2 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Blackberry version 5.2 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Blackberry version 5.2 you will learn all the available features of the product, as well as information on its operation. The information that you get Blackberry version 5.2 will certainly help you make a decision on the purchase.
If you already are a holder of Blackberry version 5.2, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Blackberry version 5.2.
However, one of the most important roles played by the user manual is to help in solving problems with Blackberry version 5.2. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Blackberry version 5.2 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
