Instruction/ maintenance manual of the product DA402 Zebra Technologies
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Rev . 2 Customer order # 52005L Manufacturer part # 52005LB DA 40 2 User s Guide ' Stripe Series Direct Thermal P rinter ®.
Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation. It is intended solely for the information and use of parties operating and maintaining the equipment described herein.
I have determined tha t the Zebra printers ide ntified as the Stripe Series 402 and 402 ® DA T manufactured by : Zebra T echnologies Corporation 333 C orporate W o ods P arkway V ernon Hills, Illinois 60061-3109 U.
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Contents Introduction Hello! ..................................1 What’s in the Box ............................1 Unpacking and Inspection ........................2 Reporting Damage ..........................2 DC Power Supply ........................
Troubleshooting Wha t th e Statu s LE D i s Tellin g Yo u .................. 2 5 Prin t Qualit y Problem s ......................... 2 6 Manua l Calibratio n ........................... 2 8 Troubleshootin g Test s ......................... 2 9 Printin ga Configuratio n Labe l .
Introduction Hello! Thank you for choosing the Zebra DA 402 Printer. This rugged little printer is certain to become a productive and efficient addition to your workplace! n This user’s guide provides the information you will need to operate and maintain the printer.
Unpacking and Inspection Inspect the printer for possible shipping damage: n Check all exterior surfaces for damage. n Rais e th e to p cove r (refe r t o “Loadin g th e Media ” o n pag e 5 ) an d inspect the media compartment for damage. In case shipping is required, save the carton and all packing material.
WARNING: NEVER OPERATE THE PRINTER AND POWER SUPPLY IN AN AREA WHERE THEY CAN GET WET. SERIOUS PERSONAL INJURY COULD RESULT! DC Power Supply Refer to Figure 1. 1. The DC power supply has a barrel connector on one end that must be inserted into the power supply receptacle on the back of the printer.
Printer Overview 4 Media Hangers Printhead P eel- Off Option T ear Bar P eel Bar P eel Roller Cutter Unit Release Lever Release Lever Platen Roller Media Guide Adjuster Media Guides Lock - down Screw .
Getting Ready to Print Loading the Media You can operate this printer in three different modes: tear-off, peel-off, or with a cutter. n Tear-off mode allows you to tear off each label (or a strip of labels) after it is printed. n In peel-off mode, the backing material is peeled away from the label as it is printed.
2. Separate and hold open the media hangers (refer to Figure 4). 3. Place the media roll onto the media hangers, ensuring that it is tightly woun d (refe r t o Figur e 5 ). NOTE : Refe r t o Figur e 6 . I f yo u ar e usin g labels , mak e sur e the media unwinds from the top of the roll.
7 Figure 5 Labels T ags Figure 6.
4. Refer to Figure 7. Thread the media through the media guides. NOTE: If the media guides must be changed to accommodate the width of the media, turn the green media guide adjuster (refer to Figure 7). The media guides should just touch, but not restrict, the edges of the media.
Peel-Off Mode (optional) 1. Unlatch the top cover by pulling the two green release levers toward you (refer to Figure 8). Then, lift the top cover to expose the media compartment.
2. Separate and hold open the media hangers (refer to Figure 9). 3. Place the media roll onto the media hangers, making sure it is tightly woun d (refe r t o Figur e 10 ). 4. Open the peel-off unit by pulling down on its textured top surface (refer t o Figur e 11 ).
11 Figure 10 P eel- off Switch ON OFF Figure 11.
7. Refer to Figure 12. Thread the label backing through the media guides and over the peel bar. NOTE: If the media guides must be changed to accommodate the width of the media, turn the green media guide adjuster (refer to Figure 12). The media guides should just touch, but not restrict, the edges of the media.
8. Thread the label backing between the black platen roller and white peel roller until it comes out of the slot beneath the peel-off unit (refer to Figure 13). 9. Close the peel-off unit by pushing in on its smooth side surface. 10. To remove any slack, rewind media onto the roll.
Cutter Mode (optional) NOTE: The cutter is designed to cut through paper labels or the backing between labels, not the adhesive backing of the label. Adhesive build-up on the cutter blade may cause the cutter to jam. 1. Unlatch the top cover by pulling the two green release levers toward you (refer to Figure 14).
15 Figure 16 Media Hanger Media Hanger Figure 15.
4. Refer to Figure 17. Thread the media through the media guides. NOTE: If the media guides must be changed to accommodate the width of the media, turn the green media guide adjuster (refer to Figure 17). The media guides should just touch, but not restrict, the edges of the media.
Fanfold Media Fanfold media loads from the outside of the printer. Refer to Figure 18. 1. Thread the media through the access slot in the back of the printer. 2. Separate and hold open the media hangers. 3. Lock the media hangers in position by tightening the screw located on the right media hanger.
Auto Calibration NOTE: If you are using pre-printed labels, pre-printed label backing , o r continuou s media , se e “Manua l Calibration ” on page 28. A n aut o calibratio n i s performe d whe n th e printe r i s turne d o n (i f medi a is loaded) or after a media error is cleared.
Operator Controls Refer to Figure 19. Power Switch n Press to turn on and turn off the printer. CAUTION: The power should be turned off before connecting or disconnecting the communications and power cables. Feed Button n Forces the printer to feed one blank label.
Printing a Test Label Before you connect the printer to your computer, make sure that the printer is in proper working order. You can do this by printing a configuration label: 1. Make sure the media is properly loaded and the top cover of the printer is closed.
Paralle l Interfac e Requirements Th e require d cabl e (IEE E 1284-complian t i s recommended ) mus t hav e a standar d 36-pi n paralle l connecto r o n on e end , whic h i s plugge d int o the paralle l por t locate d o n th e bac k o f th e printe r (refe r t o Figur e 20 ) .
Communicating with the Printer Via the Serial Port Serial communications between the printer and the host computer can be set by either autobaud synchronization or the ^SC command. Autobaud Autobaud synchronization allows the printer to automatically match the communication parameters of the host computer.
Using ZPL II For detailed information about creating labels using ZPL II, refer to the ZP L I I Programmin g Guid e o r visi t ou r we b sit e a t www.zebra.com . Adjusting the Print Width Print width must be calibrated when: n You are using the printer for the first time.
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Troubleshooting What the Status LED is Telling You RESOLUTIONS: 1. The printer is not receiving power. n Have you turned on the printer power? n Check power connections from the wall outlet to the power supply, and from the power supply to the printer.
5. The media is out. n Loa da rol l o f media , followin g th e instruction s i n “Loadin g the Media ” o n pag e 5 . Then , pres s th e fee d butto n t o resum e printing. The printhead is open. n Close the top cover. Then, press the feed button to resume printing.
n Adjust the print darkness and/or print speed. Refer to the six-flash sequenc e i n “Fee d Butto n Modes ” o n pag e 31 , o r th e ^P R an d ~SD commands in the ZPL II Programming Guide .
Manual Calibration Manual calibration is recommended whenever you are using pre-printed labels (or label backing) or if the printer will not correctly auto calibrate. 1. Turn on the printer power. 2. Remove approximately 4” (102 mm) of labels from a section of backing material.
Troubleshooting Tests Printing a Configuration Label To print out a listing of the printer’s current configuration (an example is show n i n Figur e 22) , refe r t o th e one-flas h sequenc e i n “Fee d Button Modes ” o n pag e 31. Recalibration Recalibrate the printer if it starts to display unusual symptoms, such as skippin g labels .
Resetting the Factory Default Values Sometimes, resetting the printer to the factory defaults solves some of the problems . Follo w th e four-flas h sequenc e instruction s i n “Fee d Button Modes ” o n pag e 31.
Feed Button Modes 31 Power Off Mode (Communications Diagnostics Mode) With the printer power off, press and hold the feed button while you turn on the power .
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Maintenance Cleaning CAUTION: Use only the cleaning agents indicated. Zebra Technologies Corporation will not be responsible for damage caused by any other cleaning materials used on this printer. I f necessary , refe r t o Figur e2 fo r par t locations.
34 1 2 3 4 5 6 7 8 9 Figure 24.
Parts List Refe r t o Figur e 24 . 35 Item Number Description Part Number 1 Feed Switch Assembly (set of 3) 105910-004 2 Printhead and Latch Assembly 105910-003 3 Printhead Assembly 105910-010 4 Media.
Replacing the Printhead Removing the Printhead 1. Turn printer power off and unplug the printer. 2. Refer to Figure 25. Remove the four screws that secure the printhead and latch assembly to the top cover. 3 . Refe r t o Figur e 26 . Slid e th e tensio n ba r al l th e wa y t o th e righ t i n its mounting bracket (1).
37 T ension Bar T ension Bar Mounting Bracket T ension Bar Mounting Bracket 1 2 3 Figure 26 Printhead Bracket Lip Printhead Screw and W asher Screw and W asher Connector Connector Receptacle (shown hi.
Installing the Printhead 1. Ensure that the printer is turned off and unplugged. 2. Refer to Figure 28. Route the two printhead wire harness connectors as shown. Then, insert the connectors into their receptacles. 3. Insert the printhead into the printhead bracket.
39 Printhead Bracket Printhead Screw and W asher Green Grounding Cable Screw and W asher Figure 29 T ension Bar “V ” of T ension Bar Printhead Bracket Notch 1 2 Figure 30.
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Specifications NOTE: Printer specifications are subject to change without notice. Printing Specifications 41 Print Density 203 dots/inch (8 dots/mm) Print Speed 1.5” (38 mm), 2” (51 mm), and 2.5” (64 mm) per second Print Width 1” to 4.09” (25.
Label/Tag Specifications 42 Label/Tag Width 1” to 4.25” (25.4 mm to 108 mm) 1” to 2.25” (25.4 mm to 57 mm) for tag stock Label/Tag Length 0.5” to 22” (13 mm to 559 mm) with standard memory Interlabel Gap 0.08” to 0.16” (2 mm to 4 mm) 0.
Font/Bar Code Specifications Physical/Environmental/Electrical Specifications 43 Fonts Available ü CG Triumvirate Bold Condensed scalable smooth (0) ü Zebra fonts A-H, GS, P-V ü IBM Code Page 850 I.
Agency Approvals n UL 544 Medical Equipment Standard Part 42.5 n CSA 22.2 No. 950-95 Canadian Safety Standard n IEC 950/EN 60950 International Safety Standard n FCC Class B n UL 1950 Domestic Safety Standard, 3rd Ed.
Serial (RS-232) Connector Technical Information NOTES: The maximum current available through the serial and/or parallel port is not to exceed a total of 0.75 Amps. When XON/XOFF handshaking is selected, data flow is controlled by the ASCII control codes DC1 (XON) and DC3 (XOFF).
46 Connecting the P rinter to a DTE Device DB -25S Connector to DTE Device (PC) DB -9S Connector to DTE Device (PC) DB -9P Connector to Printer DB -9P Connector to Printer 2 3 4 5 6 7 8 20 22 1 2 3 4 .
47 Connecting the P rinter to a DCE Device DB -25S Connector to DCE Device DB -9S Connector to DCE Device DB -9P Connector to Printer DB -9P Connector to Printer 2 3 4 5 6 7 8 20 22 1 2 3 4 5 6 7 8 9 .
Parallel Interface Technical Information NOTE: The maximum current available through the serial and/or parallel port is not to exceed a total of 0.75 Amps. 48 Pin No. Description 1 nStrobe/Host Clk 2-9 Data Bits 1-8 10 nACK/PtrClk 11 Busy/Per Busy 12 PError/ACK Data Req.
A Adjustments Prin t darknes s ........ 2 3 Prin t spee d ......... 2 3 Prin t widt h ......... 2 3 Agenc y approval s ........ 4 4 Aut o calibratio n ......... 1 8 Autobau d ............ 2 2 C Calibration Aut o ............. 1 8 Manua l ........... 2 8 Cleaning Cutte r .
M Maintenanc e part s ........ 3 5 Manua l calibratio n ....... 2 8 Medi a loading Cutte r mod e ......... 1 4 Fanfol d ........... 1 7 Peel-of f mod e .........9 Tear-of f mod e ........5 O Operato r control s ........ 1 9 Option s ............. 4 4 P Paralle l connecto r pinout s .
An important point after buying a device Zebra Technologies DA402 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Zebra Technologies DA402 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Zebra Technologies DA402 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Zebra Technologies DA402 you will learn all the available features of the product, as well as information on its operation. The information that you get Zebra Technologies DA402 will certainly help you make a decision on the purchase.
If you already are a holder of Zebra Technologies DA402, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Zebra Technologies DA402.
However, one of the most important roles played by the user manual is to help in solving problems with Zebra Technologies DA402. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Zebra Technologies DA402 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
