Instruction/ maintenance manual of the product Cintiq 13HD Wacom
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User’ s manual Index 1 1 Contents Index Cintiq 13HD (DTK-1300) Y our Cintiq: Parts and Accessories Installation Calibrating the Cintiq Customizing your Cintiq Pen features W orking with Display T og.
2 2 Index Index Contents Contents Cintiq 13HD User’ s Ma nual V e rsion 1.0, Re v C0413 Copyright © W ac om Co., Ltd., 20 13 All rights reserved. No part of this manual may be repr oduced except for yo ur express personal use. W acom r eserves the ri ght to r evise this publication without ob ligation to pr ovide notifica tion of such changes.
Contents Index 3 3 3 Index Index Contents Contents CONTENTS CONTENTS 3 About the man ual 5 Y OUR CINTIQ: PARTS AND ACCESSORIES 6 Cintiq location 7 Adjusting the display incline 7 GETTING TO KNOW YOUR .
Contents Index 4 4 4 Index Index Contents Contents W arranty Service in the U.S.A. and Canada 81 W arranty Service Outs ide of the U.S.A. and Canada 81 Ordering parts and accesso ries 82 GLOSSARY 83 I.
5 5 Index Index Contents Contents ABOUT THE MANUAL This manual provides quick access to information about your Cintiq. The information is common to Windows and Mac compu ters. Windows scr een captur es ar e shown unless otherwise noted. • Go directly to Contents or Index topics by clicking on them.
6 6 Index Index Contents Contents YOUR CINTIQ: PARTS AND ACCESSORIES Y our Cintiq 13HD interactive pen display can be used while lying flat on your desk or lap, or it can be placed in one of thr ee differ ent inclined po sitions to accommodate your work preferences.
7 7 Index Index Contents Contents CINTIQ LOCATION Select a location on your desktop or other work surface that is level and stable. Make sure the surface is flat, clean, and dry .
8 8 Index Index Contents Contents GETTING TO KNOW YOUR CINTIQ The Cintiq 13HD combines the benefits of a Liquid Cr ystal Display (LCD) with the control , comfort, and productivi ty of W acom’ s cordless, battery-fr ee pen technology . This gives you a direct pen-on-screen interface for your computer .
9 9 Index Index Contents Contents SETTING UP YOUR CINTIQ Y our Cintiq 13HD functions as both a display and a pen tablet. Follow th e inst ructions below to complete the har dware and softwar e installation. Important: Y ou MUST install the W ac om driver softwar e for corr ec t pen-on-scr een functiona lity .
10 10 Index Index Contents Contents INSTALLATION STEP 1: HARDWAR E INSTALLATION In this step, conne ct the USB, interfac e, power , and adapter cables. Refer to the cabling diagram, or Getting to know your Cintiq . Important: Never connect or disconnect the video or power cables while your computer or Cintiq are power ed on.
11 11 Index Index Contents Contents Cintiq connecti on diagram 8. T urn on your computer . The Cintiq will install as a default monitor . 9. As necessary , configure the display contr ol panel settings for the pr oper size and color resolution. For best r esults, s et Cintiq to th e maximum (native) resolution of 1920x108 0.
12 12 Index Index Contents Contents If an image has fine striping (suc h as scr een stripes), it may appe ar to fl icker or display a moiré pattern. Do not apply excessive pressur e on the screen su rface, it may cause the appearance of a moiré or pooling pattern.
13 13 Index Index Contents Contents STEP 2: SOFTWAR E INSTALLATION Important: Y ou MUST install the W ac om driver softwar e for corr ec t pen-on-scr een functiona lity . 1. Save your work and close all open applications. 2. T emporarily disable any vi rus pr otection pr ograms.
14 14 Index Index Contents Contents CINTIQ FEATURES After you have set up your Cintiq, ta ke some time to familiarize yourself with the featur es and components. Although they will appear as sepa rate devices to your operat ing syst em, the display and tablet sensor function as an integrated output and input device .
15 15 Index Index Contents Contents ROCKER RINGFRONT VIEW The features of your Cintiq ar e illustrated below and listed in the Pen Display Features box. See Using the ExpressKeys, Rocker Ring and Home Button for descriptions and a table of default Expr essKey functions.
16 16 Index Index Contents Contents PEN FEATUR ES Important: • Use only the pen that came with your pr oduct, or a W acom accessory pen specified for use with Cintiq. Other pens may not function pr operly . See ordering parts and accessories . Also, the Cintiq pen tip is specifically designed for use with the Cintiq.
17 17 Index Index Contents Contents WORKING WITH YOUR CINTIQ The Cintiq 13HD is designed for a wi de range of flexibi lity and an er gonomic work appr oach. The design allows you to quickly ad just Cintiq to a dif fer ent h eight and position wh enever the need aris es.
18 18 Index Index Contents Contents • Periodically shift you r gaze from you r computer an d focus on other objects wi thin th e r oom. This will help to relax your eyes. • Use a gentle grip when working with the pen. T ake short breaks between tasks to stretch and r elax your muscles.
19 19 Index Index Contents Contents CONFIGURING CINTIQ FOR HANDEDNESS Y our Cintiq can be used in either one of two landscape orientations. During the instal lation pr ocess, you we re p rompte d to choose a d efault configuration for Cin tiq based on whether you are right-handed or left-handed.
20 20 Index Index Contents Contents HOLDING THE PEN Hold the pen like you would a normal pen or pencil. Ad just your grip so that the side switch is in a convenient location where you can t oggle it with your thumb or for efing er . Be careful not to accidentally press the switch while drawing or positioning with the pen.
21 21 Index Index Contents Contents POSITIONING CLICKING T o position the screen cursor , move the pen slightly above the Cintiq screen without touching the scr een surface. Press the pen tip on the screen to make a selection. Note: Calibrating the Cint iq ensures corr ect alignment of the screen cursor with the pen tip.
22 22 Index Index Contents Contents DRAGGING USING THE SIDE SWITCH The pen comes equipped with a side switch. This sw itch has two customizable functions that can be selected by rocking the switch in either dir ection. Y ou can use the si de switch whenever the pen tip is within proximity (5 mm (0.
23 23 Index Index Contents Contents DRAWING WITH TILT The Cintiq r ecognizes when you tilt th e pen from vertical to incline positions. Tilt can be used to control line shape and thickness in supporting applications. Visit the W acom website to lear n about applicat ions that support tilt .
24 24 Index Index Contents Contents USING THE EXPR ESSKEYS, ROCKER RING AND HOME BUTTON Y ou can use the ExpressKeys, Rocker Ring and Home Button to perform freque ntly used functions or keystrokes, or to modify your pen or other input tool pr operties as you work.
25 25 Index Index Contents Contents W ORKING WITH MULTIPLE MONITORS When working with Cintiq and additional monitors on the same system, the screen cursor movement on the standard monitors will depend on your system configuration.
26 26 Index Index Contents Contents Allows you to choose a display if you ar e working with more than one Cintiq 13HD. Displays the Advanced dialog. Independently adjusts the r ed, blue, and gr een color values. Changes you manually make to the color settings will override the color profile setti ngs.
27 27 Index Index Contents Contents POWER SAVING Cintiq conforms to VESA power saving guidelines. When used with a Display Power Management Signa lin g (DPMS) compliant comp uter or video card , the display will au tomatically compl y with the power saving parameters shown below .
28 28 Index Index Contents Contents CUSTOMIZING YOUR CINTIQ After mastering the basics of us ing your pen and Cintiq 13HD inte ractive Cintiq, you may want to customize the way Cintiq works. This chapter describes how to adjust yo ur Cinti q and input tool setti ngs.
29 29 Index Index Contents Contents MANAGE YOUR CONTR OL PANEL SETTINGS Launch the W acom T ablet contr ol pane l by using the pen on th e Cintiq: •W i n d o w s . Click on the Windows STAR T button and choose A LL P ROG RA M S . Then select W ACOM T ABLET and choose the W ACOM T ABLET P ROPERTIES option.
30 30 Index Index Contents Contents CONTR OL PANEL OVERVIEW Use the W acom T ablet control panel to customize your Cintiq or Grip Pen. When you open the contr ol panel, an icon for the Grip Pen or ot her input tool is displayed in the T OOL list. The appropriate tabs are displayed.
31 31 Index Index Contents Contents T ool Tips are available for most contr ol panel items. Position the scr een cu rsor over an item and let it r est there. The appr opriate T ool Tip will pop up in a few moments. Y our keyboard tab and arrow keys can also be used to navigat e the contr ol panel .
32 32 Index Index Contents Contents Contro l panel lists and tabs : The control panel T ABLET , T OOL , and A PPLICATION lists allow you to select the display , tablet, tool, or applicat ion for which you want to change settings. Note: The A PPLICATION list is optional.
33 33 Index Index Contents Contents CALIBRATING THE CINTIQ For optimum performance, you must calibrate the Cintiq to align the scr een cursor with the po sition of the pen on the screen. This is r equir ed to compensate for viewing angle, and to adjust for parallax .
34 34 Index Index Contents Contents CUSTOMIZING THE PEN Use the pen when opening the W acom T ablet cont rol panel. The pen will be selected i n the T OOL list and the appr opriate tabs w ill be displa yed. If not selected, choose the pen fr om th e T OOL list.
35 35 Index Index Contents Contents ADJUSTING TIP FEEL AND DOUBLE-CLICK T o adjust the tip sensitivity of your pen, select the P EN tab. Customizes the am ount of pressure needed to clic k, draw , or ink. T o create broad brush stro kes or to click with a light touch, use a S OFT tip setting.
36 36 Index Index Contents Contents ADJUSTING ERASER FEEL T o adjust the eraser sensitivit y of your pen, select the E RASER tab. ADVANCED TIP AND ERASER PRESSUR E SETTINGS T o further customize tip or eraser pr essur e settings, s elect the P EN or E RASER tab and click on the C USTOMIZE .
37 37 Index Index Contents Contents CUSTOMIZING PEN BUTTONS Select the P EN tab to change the functions assigned to the side switches and tip of your pen. Double-click her e to chang e the functi on assigned to the pen tip. The tip must be set to C LICK in or der to draw in most graphics applications.
38 38 Index Index Contents Contents CUSTOMIZING TILT SENSITIVITY T o adjust the tilt sensitivit y of your pen, select the P EN tab. Tilt sensitivity deter mines how far you have to tilt the tool to pr oduce the ma ximum tilt ef fect. Y ou need to tilt the pen less at high sensitivity than at low sensitivity .
39 39 Index Index Contents Contents CUSTOMIZING TH E EXPRESSKEYS T o customize the ExpressKeys, select the E XPRESS K EYS tab. Each key can be customized to perform a Display T oggle, modifier , keystroke, or other function. The defaul t Expr essKey settings ar e shown below .
40 40 Index Index Contents Contents CUSTOMIZING THE ROCKER RING AND HOME BUTTON T o customize the Rocker Ring or Home Button, select the R OCKER R ING tab. Each position on the Rocker Ring, as well as the Home Button, can be customized to perform a Disp lay T oggle, modifier , keystroke, or other function.
41 41 Index Index Contents Contents BUTTON FUNCTIONS Customize Cintiq for the way you like to work. Simpl y use the W acom T ablet control panel to change the button function that is assigned to a pen t ool butto n, Expr essKey , or Radial Menu setting.
42 42 Index Index Contents Contents FUNCTION NAME DESCRIPTION K EYSTR OKE ... Enables you to simulate keystr okes. Select this option to displa y the D EFINE K EYSTROKE dialog box.
43 43 Index Index Contents Contents FUNCTION NAME DESCRIPTION R ADIAL M ENU Displays the Radial Menu on your screen. Each level of the hierarchical menu consists of eight menu slices which may cont ain various featur es and options to choose fr om. B ACK Simulates the B ACK command in brow ser applications.
44 44 Index Index Contents Contents FUNCTION NAME DESCRIPTION O PEN /R UN ... Opens a dialo g box where you can select a specific application, file , or script to launch. I NK T OGG LE (Mac only .) T oggles t he “ink in any applic ation” function o f Ink on and off.
45 45 Index Index Contents Contents FUNCTION NAME DESCRIPTION P REC ISI ON M ODE Changes the ma pping around the current pen tip position so tha t you must move the pen fart her for the sc reen cursor to cover a specific distance on the screen. This featur e can be very useful for the precise control of pen or brush strokes.
46 46 Index Index Contents Contents FUNCTION NAME DESCRIPTION M ODE T OGGLE ... To g g l e s b e t w e e n pen mode and mouse mode . When u sing Cintiq on a multiple monitor system, this enable s you to use your pen to contr ol the other monitors in mouse mode.
47 47 Index Index Contents Contents FUNCTION NAME DESCRIPTION S ETTINGS Activate s (on your scr een) an interactive dia gram of the curr ent Expr essKey , Rocker Ring, Home Butt on, and pen se ttings. The cu rr ent functions fo r each contr ol ar e shown.
48 48 Index Index Contents Contents USING AND CUSTOMIZING THE RADIAL MENU The Radial Menu is a pop-up menu that provides quick access to ed iting, navigation, media contr ol functions, and more. • Set a tool bu tton or Expr essKey to the R ADIAL M ENU function.
49 49 Index Index Contents Contents W ORKING WITH DISPLAY T OGGLE A Display T oggle feature is availabl e only on multiple monitor systems. Set an ExpressKey or pen side switch to the D ISPLAY T OGGLE function. Then press that button to to ggle the screen cursor between Cintiq and your other displays.
50 50 Index Index Contents Contents APPLICATION-SPECIFIC SETTINGS Y ou can customize your tools for use with a particular application. For example, you may prefer a firm pen tip pressur e setting i n one application and a soft pr essur e setting in another .
51 51 Index Index Contents Contents CREATING AN APPLICATION-SPECIFIC SETTING First choose the product and input t ool for which you want to cr eate an application-specific setting. After adding an application, its icon appears in the A PPLICATION list whenever the r espective tool is selected in the T OOL list.
52 52 Index Index Contents Contents CHANGING APPLICATION-SPECIFIC SETTINGS T o change tool settings for a specific application, se lect the tool and the applica tion. Then customiz e the tab settings. REMOVING APPLICATION-SPECIFIC SETTINGS T o remove an application-specific setting: 1.
53 53 Index Index Contents Contents RENAMING THE TABLET IN THE TABLET LIST Within the contr ol panel T ABLET list, double-click on the pen displ ay icon.
54 54 Index Index Contents Contents TROUBLESHOOTING If you are having tr ouble, W acom recommends you do the following: 1. If the W acom driver failed to load pr operly , first perform the recomme nded action in any err or message that may appe ar on your scr een.
55 55 Index Index Contents Contents T ESTING CINTIQ 1. If the Cintiq status LED does not light, check the following: • First verify that the light on the power adapter is on. If the light is not on, check that the power ca ble is properly conn ected between the powe r adapter and an active AC outlet.
56 56 Index Index Contents Contents T ESTING CONTR OLS AND INPUT TOOLS If the Grip Pen or the Cintiq controls do not work as you expect, it is a good idea to first check the assigned functions or r eset them to their default conditions. A quick way to r eturn a pen to its default condit ion is to r emove it fr om the control panel T OOL list.
57 57 Index Index Contents Contents T ESTING THE EXPRESSKEYS, ROCKER RING AND HOME BUTTON 1. With the D IAGNOSTICS dialog box open, observe the T ABLET I NFO column as you test each ExpressKey or Rocker Ring position. Be sure to select the pen display you are testing fr om the T ABLET I NFO column.
58 58 Index Index Contents Contents 4. T est tilt for the x-axis by moving the pen from a vertical position toward the right ; the X T ILT value should change from appr oximately 0 to +60. Now move the tool to the left of vertical; the X T ILT value should change from appr oximately 0 to - 60.
59 59 Index Index Contents Contents T R OUBLESHOOTING If you encounter problems with the display portion of yo ur Cintiq, r efer to the following tables.
60 60 Index Index Contents Contents Color quality is inaccurate. • In the W acom Display Settings dialog, ch oose A DVANCED and then F ACTORY R ESET to return the display to its original settings. • Check the colo r profil e settings that you ar e using with Cintiq.
61 61 Index Index Contents Contents PEN TABLET TR OUBLESHOOTING If you encounter problems with the tablet portion of the Cintiq, see the following tables. Y our pr oblem may be described here, and you can try the solution offer ed. Also check the Notes linked to the driver download screen for the latest information up dates.
62 62 Index Index Contents Contents Double-clicking is diff icult. • Be sure you ar e quic kly tapping th e scr een twice in the same place. W acom r ecommends using the side switch to double-click. • Open the W acom T ablet contro l panel and go to t he P EN tab.
63 63 Index Index Contents Contents The pen side switch does not work. • Be sur e you ar e usin g only the pen that came with your pr oduct , or a W acom accessory pen specified for use with the Cintiq 13HD. Other pens may not function pr operly on the Cintiq.
64 64 Index Index Contents Contents The screen cursor moves erratically or jumps around on the scr een when a nother tablet is connected to your computer . The tablet portion of Cintiq emits electr omagnetic waves at a certa in frequency . If another tablet is pl aced too close to the Cintiq it may interfere wi th scr een cursor positioning.
65 65 Index Index Contents Contents WINDOWS-SPECIFIC PR OBLEMS Y ou suspect the Cintiq prefer ences may be corrupted, or want to make certain that all settings are at their factory defaults. Use the W acom T ablet Prefer ence File Utility to work with prefer ences.
66 66 Index Index Contents Contents MAC-SPECIFIC PROBLEMS At startup, a d ialog box appears telling you that either the driver failed to l oad or the Cintiq prefer ences have not yet been cr eated. The tablet portion of the Cintiq was not detected at startup .
67 67 Index Index Contents Contents Ink does not work correctly with the Cintiq. There may be a pr oblem with the Ink prefer ences. Remove the damaged prefer ence files as follows. They will be re-cr eated when you enable handwriting recogn ition. 1. Open S YSTEM P REFER ENCES , choos e S HOW A LL and selec t I NK .
68 68 Index Index Contents Contents T ECHNICAL SUPPORT OPTIONS If you have a problem with your Cintiq, check the appropriate installation section in this manual to make sure the Cin tiq is installed correctly . Then r eview the t roubleshooting procedur es.
69 69 Index Index Contents Contents FREQUENTLY ASKED QUESTIONS This section provides answers to some of the mor e commonly as ked questions a bout Cintiq.
70 70 Index Index Contents Contents Can I use older W acom input tools with Cintiq? Pens and accessories are generally specific to the product model they c ome with, so they may not b e inter changeable. V isit the W acom we bsite for your r egion and che ck the Customer Car e Knowledge Base for details.
71 71 Index Index Contents Contents CARE AND MAINTENANCE This section pr ov ides tips for t he car e and maintenance of your Cintiq 13HD. Caring for Cintiq Replacing the pen nib CARING FOR CINTIQ Keep the Grip Pen and the Cintiq LCD screen surface cl ean.
72 72 Index Index Contents Contents REPLACING THE PEN NIB T o protect your Cintiq from dama ge and for best performance, peri odically r eplace your pen nibs.
73 73 Index Index Contents Contents OTHER USEFUL INFORMATION This section includes instructions on how to mana ge your Cintiq pr efer ence s, uninstall the pr oduct so f tw are , a n d m o re.
74 74 Index Index Contents Contents UNINSTALLING CINTIQ Follow the appropriate pr ocedure below to r emove the W acom driver softwar e and the Cintiq from your system. Important: When you remove the W acom driver software, your Cintiq will no longer operate with full tablet functionality but will conti nue to function as a mouse device.
75 75 Index Index Contents Contents MANAGING PR EFER ENCES Use the W acom T ablet prefer ences utility to manage yo ur Cintiq prefer ences for single or mult iple users. Close any open applications. Windows 8: From the Windows 8 Start scr een, click the W ACOM T ABLET P RE F ERE NC E F ILE U TILITY tile.
76 76 Index Index Contents Contents INSTALLING MULTIPLE TABLETS Any Cintiq or tablet that has been detected on your sy stem will appear a s an icon within the W acom T ablet contro l panel T ABLET list. T o add a new pen display or tablet , connect it to y our computer .
77 77 Index Index Contents Contents USING APPLICATIONS INTEGR ATED FOR TABLET CONTR OL Some softwar e applications may be designed to di re ct ly contr ol Expr essK ey or Rocker Ring functions.
78 78 Index Index Contents Contents IMPORTING EXPERT SETTINGS The import expert settings feature enables you to import customized Wacom T ablet control panel settings that have been specified in an XM L (Exten sible Markup La nguage) fil e.
79 79 Index Index Contents Contents PEN AND DIGITAL INK CAPABILITIES IN WINDOWS Microsoft Windows 8 and Windows 7 pr ovide extensive support for pen input. Pen featur es ar e supported in all versions of Windows 8 and Windows 7 except Windows 7 Start er and Home Basic.
80 80 Index Index Contents Contents Search the Microsoft website for enhanced information about digital inking in Windows. Y ou can also visit the W acom website at www .
81 81 Index Index Contents Contents W ARRANTY SERVICE IN THE U.S.A. AND CANADA The full product warranty and lic ensing agreement is provided in the Important Product Informatio n (IPI) document that is included on your product CD. T o obtain Warranty service within the U.
82 82 Index Index Contents Contents OR DERING PARTS AND ACCESSORIES For a list of available parts and accessories , visit the Wacom website for your r egion. Y ou can also do the following: • In the USA or Canada , call 1.888.884.1870 (toll-fr ee) or visit W acom’ s website at http://dir ect.
83 83 Index Index Contents Contents GLOSSARY Active area . The area of the Cintiq wher e your tools are detected. Application-specific settings . Cintiq tool and Cintiq settings that have been customized for individual applications. The W acom T ablet cont rol panel enables you to customize a tool to behave uniquely in differ ent applications.
84 84 Index Index Contents Contents Pen mode . A method of positioning the screen cursor . Wherev er you place yo ur input tool on the Cintiq, the screen cursor will jump to the corr esponding point on the scr een . This is known as absolute positioning, and is the default settin g for the pen.
85 Index 85 Index Contents Contents INDEX About the manual 5 Accessories ordering 82 Adding a new tool 52 Applications, in tegrated for tab let contr ol 77 Application-specific settings changing se tt.
86 Index 86 Index Contents Contents Multiple tablets, installing 76 Multiple tools, working with 52 New tool, adding 52 Ordering, parts and accessories 82 Parts ordering 82 Pen 16 clicking with 21 cus.
87 87 Index Index Contents Contents WACOM INTERNATIONAL OFFICES W ACOM T ECHNOLOGY CORPORATION WA C O M EU RO P E GM BH 1311 SE Cardinal Court Europark Fichtenhain A9 V a ncouver , WA 98683 47807 Krefeld U.S.A. Germany T elephone: +1 .360.896.9833 Intern et: http://www .
An important point after buying a device Wacom Cintiq 13HD (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Wacom Cintiq 13HD yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Wacom Cintiq 13HD - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Wacom Cintiq 13HD you will learn all the available features of the product, as well as information on its operation. The information that you get Wacom Cintiq 13HD will certainly help you make a decision on the purchase.
If you already are a holder of Wacom Cintiq 13HD, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Wacom Cintiq 13HD.
However, one of the most important roles played by the user manual is to help in solving problems with Wacom Cintiq 13HD. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Wacom Cintiq 13HD along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
