Instruction/ maintenance manual of the product Cintiq 12WX Wacom
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Installation Guide & Har dwar e Manual Model: DTZ-1200W.
W acom Cintiq ® 12WX Installation Guide & Hardware Manual V ersi on 2.0, Rev C2510 Copyright © W acom Co., Ltd., 2010 All rights reserved. No part of th is manual may be r eproduced except for your expres s personal use. W acom reserves the right to revise this publication withou t obligation to provide notifi cation of such changes .
Introduction and overview Page 1 INTRODUCTION AND OVERVIEW The W acom ® Cintiq ® 12WX interactive pe n display combines the benefits of a Liquid Crystal Display (LCD) with the contr ol, comfort, and pr oductivity of W acom’ s cordless, batt ery-fr ee pen technology .
Precautions Page 2 PRECAUTIONS T o en sure the safe usage of your product, be sure to follow all instructions, c autions, and war ning s found within this man ual.
Precautions Page 3 USAGE HANDLING Wa r n i n g Only use the converter unit and power adapter that came with Cintiq. If a differ ent type of converter or power adapter are used, Cintiq will not work properly or may be d amaged. Using a different type of converter or power adapter al so has the potentia l to result in fire.
Precautions Page 4 Caution Do not put heavy articles on the pen display or push against it with a strong force; th is may break the stand m echanism or damage the display scr een. Do not overload the unit when the stand is open or the stand may br eak.
Contents Page 5 CONTENTS INTRODUCTION AND OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 PRECAUTIO NS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Page 6 T ROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 T esting Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Your new Cintiq Page 7 YOUR NEW CINTIQ PACKAGE CONTENTS Caref ully unpack all items and pl ace them on a desktop or stable work surface. V erify that your package cont ents are c omplete. T o avoid damage, see the in structions on the following pages befor e setting up and using Cintiq.
Your new Cintiq Page 8 CINTIQ PEN DISPLAY COMPONENTS Y our product has many features and components with whic h you will want to become familiar . FRONT VIEW The display and tablet sensor functio n as an inte grated output and input device . The tablet sen sor reports pen coordinates, pressure, tilt, switch, eraser , and other in formation.
Your new Cintiq Page 9 REAR VIEW Display stand Enables you to you to adjust the incline of the working surface. See “Adjusting display incline” on page 25. The unit can also be fixed to a VESA 75 standard mounting fixt ure. See “Using a mounting fixture” on page 55.
Your new Cintiq Page 10 CONVERTER UNIT The conver ter unit provide s an interfac e for all video and data sig nals passing between th e Cintiq pen display and your computer . The unit also routes input po wer from the supply adapt er to your pen display .
Installation Page 11 INSTALLATION The computer trea ts the interac tive pen display a s two separa te devices (t he display and the pen tablet). Ther efore, the inst allation proc ess is completed in two stag es: • First install as a display . • Then install as a pen tablet.
Installation Page 12 STEP 1: DISPLAY INSTALLATION In this step, Cintiq is installed as a display on your system. Important: Never connect or disc onnect the vide o or power ca bles while your c omputer or Cin tiq are powered on . This can damage the display or video card.
Installation Page 13 DISPLAY CABLING DIAGRAM Cintiq – B – DVI or VGA video card Rear panel of computer Power adapter – D – To A C o u t l e t – E – Caution Make sure your video car d has a DVI or VGA connector , and that you correctly set the Cintiq DVI/VGA switch for the video c onnection you are using.
Installation Page 14 7. Next, tur n on yo ur computer . For Windows: Cintiq will automatically install as a defaul t monitor . T o identify the unit as a pen display and install the color calibration pr ofile: For Macintosh , a color profile is added to your color manageme nt system during the driver software installation process.
Installation Page 15 8. As necessary , configure the display control panel settings fo r the proper size and color resolution. See the “Pr oduct specification s” on page 59 f or details about the maximum (native) re solution and other resolution sizes that can be used with Cintiq.
Installation Page 16 STEP 2: PEN TABLET INSTALLATION In this step, Cintiq is in stalled as a pen tablet. USB CABLE INSTALLATION 1. First plug the USB cable into the USB connector located on the converter u nit. 2. Plug the other end o f the cable into an available USB port on your com puter or into a USB h ub.
Installation Page 17 SOFTWAR E INSTALLATION Important: Y ou MUST install the W acom pen tablet driv er software for correct pen-on-screen functionality . Save your work and close all ope n applications. T emporarily disable any virus protection programs.
Working with your Cintiq Page 18 WORKING WITH YOUR CINTIQ USING THE GRIP PEN The pen is cor dless, battery-fr ee, and sensitive to th e tilt and pressure you exert upon it.
Working with your Cintiq Page 19 BASIC PEN OPERATIONS Positioning : T o position the screen curso r , move the pen slightly above th e Cintiq display screen without touc hing the screen surface. Press the pen tip on the display screen to make a selection.
Working with your Cintiq Page 20 Using the side switch : The pen is equipped with a Du oSwitch. This switch has two pr ogrammable functions th at can be select ed by rocking the switc h in either direction. Y ou can use the Duo Switch whenever the pen t ip is within 5 mm (0.
Working with your Cintiq Page 21 PEN DISPLAY CONTR OLS The customizable Expr essKeys and T ouch Strips enable you to impr ove your workflow in graph ics or other applicati ons. While using the pen with your dominant hand, you c an simultaneously use your other hand to o perate the ExpressKeys or T ouch Strip.
Working with your Cintiq Page 22 USING THE EXPR ESSKEYS As you work with yo ur pen on the display surface, press an ExpressKey to togg le between tools or change tool properties. Y ou can work wit h the default settings, or choose f rom any of the oth er available functions.
Working with your Cintiq Page 23 USING THE T OUCH STRIPS The customizable T ouch Strips can be operated in several dif fer ent ways: • Standard operation : Slide your f inger up or do wn to zoom, sc roll, or issue the as signed functio n. Y ou can do this with your secondary hand while us ing your primary hand to work with the Grip Pen.
Working with your Cintiq Page 24 SETTING UP YOUR WORK AR EA T o minim ize fatigu e, organize your work area so you can work c omfortably . Posit ion Cintiq, th e Grip Pen, and your keybo ard so they are easily accessible w ithout unnecess ary reaching.
Working with your Cintiq Page 25 ADJUSTING DISPLAY INCLINE • T o open the display st and, locate and slide the stan d latch to releas e the stand. Unfo ld the stand from the pen display casing. • T o clo se the stan d, gently fo ld the stand back into the closed po sition until the lat ch catches t he stand.
Working with your Cintiq Page 26 ROTATING THE TABLET When the pen display stand is in the c losed position, t he unit can be rotated. As you w ork, position Cintiq by the main body; it w ill move on the rotation pivot.
Customizing Page 27 CUSTOMIZING After you master the basics of using your Grip Pen on the Cintiq pen display , you may want to customize the w ay the pen or pen display works. The W acom T ablet control panel makes it ea sy to customize Cintiq an d the pen.
Customizing Page 28 CUSTOMIZATION BASICS This manual descr ibes only the bas ics of cust omizing Cintiq. For deta iled information see the Software User’ s Ma nual.
Customizing Page 29 CALIBRATING CINTIQ Y ou must calibrate the pen d isplay in order to a lign the screen cursor with the position of th e pen on the display scr een. This is r equire d to compensate for v iewing angle, and to adjust for parallax caused by the display screen cover g lass and coating.
Customizing Page 30 ADJUSTING CLOCK AND PHASE (VGA ONLY) Some computers and video cards may not allow the au to-sync functio n to fully work when Cintiq is first connecte d. If some por tion of text appears blurred, open the OSD menu , go to the VGA I MAGE menu, and sele ct A UTO A DJUST .
Customizing Page 31 ADJUSTING THE DISPLAY FACTORY PR ESETS, AUTO-SYNC, AND COLOR CALIBRATION Factory pr esets : For optimal display quality , set your video c ard to the maximum (native) r esolution that can be used w ith Cintiq. See t he “Product specifications” on pag e 59 for deta ils.
Customizing Page 32 ON SCREEN DISPLAY (OSD) SETTINGS The Cintiq OSD f unction enables you to adjust and o ptimize a variety o f display settings at the touch of a button. 2. Selection buttons Use the up or down buttons to toggle between menu options, and to incre ase or decrease the value of a selected setting.
Customizing Page 33 The basic pr ocess for working with the OSD is as follows: • Press the M ENU button t o open the OSD main menu. • Press the up or down buttons to toggle between the main menu icons. Then press the E NTER button to choo se the highlighted icon.
Customizing Page 34 When you open th e On Screen Display , the main menu ico ns are displayed. Language. Allows you to choose the language in which the OSD menu will be dis played. D ISPLAY menu options ar e as follows: •B RIGHTNESS . Incr eases or decr ea ses the image brightness.
Customizing Page 35 C OLOR menu options are as follows: •T EMPERATU RE . Enables you to adjust the pen display color temperature. Pr ovides color temperature settings for 6500° and 9300° Kelvin, as well as D IRECT and C USTOM options. •D IRE CT displays the colors directly from the video car d without any adjustment.
Customizing Page 36 POWER SAVING Cintiq conforms to VE SA po wer saving guidelines. When using Cintiq with a Display Pow er Management Signa ling (DPMS) compliant computer or vide o card, the display will automatica lly comply with th e below power sa ving parameters.
Troubleshooting Page 37 TROUBLESHOOTING Most of the time your inte ractive pen display will work flawlessly . But if you are having trouble, W acom reco mmends you do the following : 1. If the Wacom tablet driver failed to load properly , first perfo rm the recommended action in any error message that may ap pear on your sc reen.
Troubleshooting Page 38 2. If there is no display: • Make sure that your computer is tur ned on. The power LED will light blue when the proper video signal is received, and orange if th ere is no video signal or if the computer is in a power saving mode.
Troubleshooting Page 39 T ESTING CONTROLS AND INPUT TOOLS If the Grip Pen, or the Cintiq Expr essKeys or T ouch Strips do not work as you expect, it is a good ide a to first chec k the assigned functions or reset t hem to their default condi tions.
Troubleshooting Page 40 T ESTING A PEN 1. While observing the P OINTING D EVICE I NFO c olumn, bring your pen within 5 mm (0.2 in ch) of the display screen. A value for P ROX I M IT Y , th e D EVICE N AME , D EV ICE T YPE , and a D EVICE S/N (serial number) should be displayed.
Troubleshooting Page 41 DISPLAY TR OUBLESHOOTING If you encou nter problems with the display portion o f your Cintiq, see the following tables; your proble m may be described here and you can try the solution of fered. For more information ab out color issues, se e the docu mentation tha t came with your operating sy stem or applicatio ns.
Troubleshooting Page 42 An “invalid mode” message briefly appears on your display screen. • The input signal frequency is incorrectly set or not co mpatible with Cintiq. Set the refresh rate to a vertical frequency that is compatible with Cint iq.
Troubleshooting Page 43 VGA PROBLEMS The display ripples or f lickers. • Open the OSD men u, go to the I MAGE menu, and select the A UTO A DJUST option. If necessary , manu ally adjust the clock and phase settings. • V erify t hat the dis play adapter or video card matches the specifications for Cintiq.
Troubleshooting Page 44 PEN TABLET TR OUBLESHOOTING If you enco unter pro blems with the tablet portion of your Cintiq, see the f ollowing tables. Y our problem may be described here, and you can try the solution offe red. Be sure you r efer to the Cintiq Read Me file for the latest information.
Troubleshooting Page 45 Double-clicking is difficult. Be sure you are quic kly tapping the display scr een twice in the sam e place on the pen display active area. W acom recommends using the side switch to double-click. Open the W acom T ablet cont rol panel an d go to the P EN tab.
Troubleshooting Page 46 The pen side switch does not work. Be sure you are using the pen th at originally c ame with your pen display , or an Intuos3 pen. Other pens may not functio n properly . Be sure you press the side switch when the pen tip is with in 5 mm (0.
Troubleshooting Page 47 The line you are drawing does not lin e up with the location of the scr een cursor in paint applications. T o fun ction properly , s ome applicatio ns requir e that the pen is set to P EN mode. Mak e sure the pen has n ot been toggled to M OUSE mode.
Troubleshooting Page 48 WINDOWS-SPECIFIC PROBLEMS Y ou suspect the Cintiq pref erence s may be corrupted, or want to mak e certain tha t all settings are at their fact ory defaults. Use the W acom T ablet Prefer ence File Utility to w ork with your prefer ences.
Troubleshooting Page 49 MACINTOSH-SPECIFIC PR OBLEMS At startup, a dialog box appears telling you that either the driver fa iled to load or the tablet preferences have not yet been cr eated. The tablet portion of the pen displa y was not detected at startup.
Troubleshooting Page 50 Ink does not wor k correctly with Cintiq. There may be a problem with the In k prefer ences. Remove the damaged prefer ence files as follows . They will be recreated when you enable handwriting recognition. 1. Open the S YSTEM P RE F E REN C ES pane, choose S HOW A LL and select I NK .
Troubleshooting Page 51 T ECHNICAL SUPPORT OPTIONS If you have a problem with your Cin tiq pen disp lay , firs t check the Inst allation s ection in this guide to make sure the unit is installe d correctly . The n review the T roubleshooting procedures.
Troubleshooting Page 52 OBTAINING DRIVER DOWNLOADS W acom periodically updates the pe n tablet software driver to maintain compatibility with new products.
Appendix Page 53 APPENDIX CARING FOR CINTIQ Keep the Grip Pen a nd your Cintiq LCD screen surface clean. Dust and dirt particles can stick to the pen and cause excessive wear to the display screen surface. Regular cleaning will help to pr olong the life of your LC D screen surface and pen.
Appendix Page 54 REPLACING THE PEN TIP The pen tip (nib) will wear with normal use. Exce ssive pressure will cause the nib to wear sooner . When the nib ge ts too short o r develops a sharp edge, replace it with one of t he extra nibs that came with the pen.
Appendix Page 55 USING A MOUNTING FIXTUR E Attaching to a fixtur e : 1. T ur n off your computer and power of f Cintiq. Disconnect the power cable fr om the converte r unit, and then the Cinti q cable from th e converter unit.
Appendix Page 56 PEN AND DIGITAL INK CAPABILITIES IN WINDOWS Microsoft Win dows 7 and Vista pr ovide extensive suppo rt for pen* input. When using Cintiq with a computer runnin g Windows 7 or Vista, y.
Appendix Page 57 ABOUT THE WINDOWS T ABLET PC INPUT PANEL The Windows 7 or V ista T ablet PC Input Panel enables you to use handwritin g or an on-screen keyboard to directly enter text with you r W acom pen.
Appendix Page 58 UNINSTALLING CINTIQ Follow the appr opriate pr ocedur e below to remo ve the W acom tablet software and Cintiq pen display from your system.
Appendix Page 59 PR ODUCT SPECIFICATIONS CINTIQ 12WX (MODEL DTZ-1200W) GENERAL SPECIFICATIONS Dimensions (W x D x H) 405.2 x 269.7 x 17 mm (15.96 x 10.
Appendix Page 60 DISPLAY Display a-Si active matrix TFT LCD (IPS type) Screen size 12.1 inch (261.1 x 163.2 mm (10.3 x 6.4 in)) Aspect ratio 16 : 10 Input video connector DVI-I (29 pin) Input video signal Digital: DVI 1.
Appendix Page 61 PEN TABLET CONVERTER UNIT POWER ADAPTER GRIP PEN (MODEL ZP-501E) Reading technology Electromagnetic resonance technology Active area 261.1 x 163. 2 mm (10.3 x 6.4 in) Resolution 0.005 mm/point (5080 lpi) Accuracy ±0.5 mm (±0.02 in), center Edge ar ea 1 (20 mm wide from edge of display area) to be ±2.
Appendix Page 62 ACCESSORIES Airbrush . A true digital airbrush incorp orating a pressur e-sensitive tip and eraser , tilt sensitivity , and a fi ngerwheel that provides an additional degree of control over the application of digital paint. This tool also includes a program mable side switch.
Appendix Page 63 PR ODUCT INFORMATION T o le arn more about your inte ractive pen dis play and ho w to take fu ll advantage o f the many pen and digital inking fe atures in Microsof t Windows 7 and V .
Appendix Page 64 RADIO AND TELEVISION INTERFER ENCE The equipment described in this manual generates, uses, and can radiate radi o-frequency energy . If it is not installed and used properly – that is, in strict accordance with Wacom instructions – it may cause interference with radio and television reception.
Appendix Page 65 INDUSTRY CANADA (CANADA ONLY) Industry Canada, Class B “This Class (B) digital apparatus co mplies with Canadian ICES-003” “Cet appar eil numerique de la classe (B) est conforme a la norme NMB-003 du Canada.
Appendix Page 66 W ARRANTY (W ORLDWIDE, EXCEPT FOR EUROPE , AFRICA AND MIDDLE EAST) LIMITED W ARRANTY W acom warrants the product, to the original consumer pu r chaser , except for the Soft ware and c.
Appendix Page 67 W ARRANTY SERVICE IN TH E U.S.A. AND CANADA T o obtain W arranty service wit hin the U.S. or Canad a contact: W acom Customer Care Center Phone: 1.360.896.9833 Email Inquiry form: http://www .w acom.com/productsupport/email.cfm W ARRANTY SERVICE OUTSIDE OF THE U.
Appendix Page 68 LICENCE WARRANTY CONDITIONS (EUROPE, AFRICA AND MIDDLE EAST) SOFTWAR E LICENCE AGREEMENT Important cust omer information The scope of delivery of this pr oduct covers copyri ght-protected computer programs ("softwar e"), which are the inalienable intel lectual property of W ACOM Europe GmbH ("WACOM").
Appendix Page 69 The existing limitations on liability shall not apply in the case of the assumption of ex plicit guarantees, or in case of fraudulent behaviour on th e part of WACOM, nor for damages .
Appendix Page 70 Any descriptions, drawings, specificat ions, samples, models, notifications or similar material provided in connection with the purchase of the pr oduct cannot be taken as an explicit gu arantee that the product corr esponds to or fulfils the cu stomer's requir ements.
Appendix Page 71 CINTIQ EXCHANGE POLICY (EUROPE, AFRICA AND MIDDLE EAST) Should your Cintiq Interactive Pen Display become defective during the warranty period, W acom Europe GmbH offers an exchange program.
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WACOM TECHNOLOGY CORPORA TION WACOM EUROPE GMBH 1311 SE Cardinal Court Europark Fichtenhain A9 V anc ouver , WA 98683 47807 Krefeld U.S.A. Germany T elephone: +1.360.896.9833 T e lephone: +49.(0)2151 .3614.0 Fax: +1.360.896.9 724 Fax: +49.(0)2151.36 14.
Installation Guide & Hardwar e Man ual W acom Co., Ltd. UE-0387 ( B ).
An important point after buying a device Wacom Cintiq 12WX (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Wacom Cintiq 12WX yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Wacom Cintiq 12WX - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Wacom Cintiq 12WX you will learn all the available features of the product, as well as information on its operation. The information that you get Wacom Cintiq 12WX will certainly help you make a decision on the purchase.
If you already are a holder of Wacom Cintiq 12WX, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Wacom Cintiq 12WX.
However, one of the most important roles played by the user manual is to help in solving problems with Wacom Cintiq 12WX. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Wacom Cintiq 12WX along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
