Instruction/ maintenance manual of the product Color Printer Tektronix
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User Manual Phaser ® 360 Color Printer First printing May 1998 070-9922-02.
Copyright © T ektronix, Inc. Printed in the U.S.A. Unpublished rights r eserved under the copyright laws of the United States. Contents of this publication may not be r eproduced in any form without permission of T ektronix, Inc. T ektronix ¨ , Phaser ¨ , ColorStix ¨ , and Made For Each Other ¨ are r egistered trademarks of T ektr onix, Inc.
Phaser ® 360 Printer W arranty T ektronix warrants that the Phaser 360 printer will be fr ee from defects in materials and workmanship for a period of one (1) year fr om the date of shipment.
Users saf ety summar y T erms in manual: CAUTION Conditions that can result in damage to the pr oduct. W ARNING Conditions that can result in personal injury or loss of life. P ower source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground.
User Manual v Contents 1 About Your Printer Features of your new printer 1-2 An illustrated guide to your printer 1-4 Printer parts and components 1-7 Consumables 1-7 Printer parts 1-8 Options and acc.
vi Phaser 360 Color Printer 3 Installing Printer Software Overview 3-1 PC/Windows software 3-2 Installing printer software for Windows 95 3-3 Installing printer software for Windows NT 4.0 3-6 Installing printer software for Windows NT 3.51 3-11 Installing printer software for Windows 3.
User Manual vii When to use the manual-feed slot 4-16 Printing from a PC 4-19 Using Windows printer drivers 4-19 Using the printerÕs front panel 4-19 Downloading utility files 4-19 Using the AdobePS 4 driver with Windows 95 4-22 Using the Tektronix driver for Windows 3.
viii Phaser 360 Color Printer Working with fonts 5-12 Resident typefaces (PostScript and PCL5) 5-12 Downloading fonts 5-13 Using fonts with Windows 5-14 Printing a list of fonts 5-15 Improving print s.
User Manual ix Using isopropyl alcohol 7-19 Cleaning for ink smears and jams: internal paper path 7-20 Cleaning for jams and ink smears: paper-feed rollers 7-22 Cleaning for ink smears: paper-exit pat.
x Phaser 360 Color Printer 9 Customer Support On-line support 9-1 Receiving email update notices 9-1 Customer Support Centers 9-2 Getting information by fax 9-3 10 Supplies, Accessories, and Expanding.
User Manual 1-1 Chapter 1 About Your Printer The T ektronix Phaser ¨ 360 Color Printer is a fast, reliable, economical, and easy-to-use printer that produces brilliant, high-quality color prints on plain paper .
1 About Your Printer 1-2 Phaser 360 Color Printer Features of y our new printer Image quality and speed ■ Fast Color . Quick color prints on paper at 6 pages per minute (ppm) and transparencies at 5.5 ppm. ■ Standard. 300 x 300 dots per inch (dpi) f or normal pr inting on paper at 4 ppm.
About Your Printer 1 User Manual 1-3 Note In addition to this manual, your printer is shipped with the following important resour ces: CD-ROM and diskettes Contains driver and utility Þles for installing and operating your printer and additional user documentation.
1 About Your Printer 1-4 Phaser 360 Color Printer An illustrated guide to y our printer 1 Front panel menu display and buttons 6 T ransparency tray (optional) 2 Front cover 7 T op cover 3 Front cover .
About Your Printer 1 User Manual 1-5 1 Maintenance tray 5 Ink loading bins 2 W aste liner 6 Ink sticks 3 Exit cover release button 7 Front cover (open) 4 Exit cover 3 4 5 6 2 1 7 9922-146.
1 About Your Printer 1-6 Phaser 360 Color Printer 1 External hard drive (optional), with bracket and cable 2 Back panel with interface ports and PhaserShare network car d slot 3 On/Off switch 4 Power .
About Your Printer 1 User Manual 1-7 Printer par ts and components Consumables ColorStix solid-ink sticks Phaser 360 printer ColorStix ¨ solid-ink sticks come in four colors: cyan, magenta, yellow , and black. Each of these ink sticks has a unique shape that matches the shape of the corresponding loading bin on top of the printer .
1 About Your Printer 1-8 Phaser 360 Color Printer Printer par ts P aper /transparency tray The standard tray (for either letter - or A4-size media) shipped with the printer accepts up to 200 sheets of common ofÞce paper , ranging from 60 to 120 g/m 2 (16 to 32 lb.
About Your Printer 1 User Manual 1-9 Options and accessories High-capacity t ransparency tra y Save time and effort by or dering a T ektronix high-capacity transpar ency tray for transparency and label printing only . T ransparency trays (letter - and A4-size) hold up to 175 sheets (about three boxes) of transpar encies and 100 sheets of labels .
1 About Your Printer 1-10 Phaser 360 Color Printer ■ Expanded job accounting. Allows you to keep records on up to 5000 print jobs. Y ou can track usage rates and times, users, paper consumption, duration of print jobs, and other important information.
User Manual 2-1 Chapter 2 Getting Set Up Setting up the printer: at a glance 1. Unpack the printer and its accessories (page 2-3). 2. Send in your registration car d (page 2-3). 3. Install the Lower Paper T ray Assembly (optional) (page 2-4). 4. Unlock the transit restraint (page 2-7).
2 Getting Set Up 2-2 Phaser 360 Color Printer What y ou g et with y our printer The following items are shipped with the printer . The optional Lower Paper T ray Assembly , network cards, and T ektronix external hard disk ar e shipped separately . 1. Quick-Start Installation guide 2.
Getting Set Up 2 User Manual 2-3 Choosing a printer location T o ensure proper printer operation: 1. Install the printer on a ßat surface. The degree of tilt should be no more than 3 degr ees, approximately equivalent to lifting one side of the printer 2 cm (0.
2 Getting Set Up 2-4 Phaser 360 Color Printer Installing the Lo wer P aper T ra y Assembl y (optional) Caution If you are adding a Lower Paper T ray Assembly to a printer that is already in service, let the printer cool down for at least 30 minutes before you move it to allow sufficient time for the ink to solidify .
Getting Set Up 2 User Manual 2-5 4. Place the printer on top of the Lower Paper T ray Assembly . W arning The printer weighs about 32 kg (70 lb.). Do not attempt to lift the printer without the assistance of another person. 5. Make sure that the left and right alignment pins Þt in the holes in the base of the printer .
2 Getting Set Up 2-6 Phaser 360 Color Printer 7. If you are installing a Lower Paper T ray Assembly on a printer already in service, r einsert the maintenance tray , plug the printer back in, and turn the printer on. W arning The printer is not permanently attached to the Lower Paper T ray Assembly .
Getting Set Up 2 User Manual 2-7 Unloc king the transit restraint 1. Insert a wide ßat-blade screwdriver into the slot of the transit restraint lock, located on the right side of the printer . 2. While pushing inward with slight pr essure, turn the lock button counterclockwise until it springs out ßush with the side of the printer .
2 Getting Set Up 2-8 Phaser 360 Color Printer Installing the maintenance tra y The disposable maintenance tray (labeled with a blue ÒBÓ) shipped with your printer must be installed before printing is possible.
Getting Set Up 2 User Manual 2-9 4. Install the maintenance tray by sliding it into the printer . Make sure that the tray slides in straight on both sides.
2 Getting Set Up 2-10 Phaser 360 Color Printer Loading the ink stic ks Y our printer is shipped with a sampler containing one of each of the ColorStix ink sticks (black, cyan, magenta, and yellow). Load the ink sticks before you begin printing. For mor e details on color ink sticks, see ÒAdding inkÓ on page 7-6.
Getting Set Up 2 User Manual 2-11 Loading the media tra ys Y our printer is shipped with a single media tray (letter- or A4-size) that accepts common ofÞce paper and letter head, transparencies, and labels. If you frequently print on dif ferent types of media, you may want to obtain a tray for each type of media you use.
2 Getting Set Up 2-12 Phaser 360 Color Printer 2. T o load paper: a. First fan the paper to release sheets that ar e stuck together . b. Load up to 200 sheets of common ofÞce paper (slightly less than one-half ream). A label on the inside of the paper tray indicates the trayÕs maximum capacity .
Getting Set Up 2 User Manual 2-13 3. T o load transparencies: a. Handle transparencies by the edges and with both hands to avoid Þngerprints and creases, which can r esult in poor print quality .
2 Getting Set Up 2-14 Phaser 360 Color Printer 4. Make sure that the media Þts snugly against the inside fr ont wall of the tray . 5. Insert the loaded media tray into the printer .
Getting Set Up 2 User Manual 2-15 Loading the optional Lower P aper T ra y Assembl y The Lower Paper T ray Assembly holds up to 625 sheets (approximately one and one-quarter ream) of 90 g/m 2 (24 lb.) paper . A label on the inside of the tray provides a Þll line to indicate the trayÕs maximum paper capacity .
2 Getting Set Up 2-16 Phaser 360 Color Printer 2. Select one-half of a ream (250 sheets or less) of paper at a time. 3. Prior to loading paper in the Lower Paper T ray Assembly , fan the paper stack to release sheets that ar e stuck together . 4. Load the Þrst stack of paper in the tray .
Getting Set Up 2 User Manual 2-17 Connecting an e xternal har d disk (optional) The Phaser 360 printer has a SCSI (Small Computer System Interface, pronounced ÒscuzzyÓ) port on the r ear panel. The SCSI speciÞcation is an industry standard for connecting computer peripherals.
2 Getting Set Up 2-18 Phaser 360 Color Printer Connecting the printer The printer can be connected to networks and single workstations. Refer to the PhaserShare Networking System Administrator Manual for mor e information on installing and conÞguring the printer on a network.
Getting Set Up 2 User Manual 2-19 Connecting to a netw ork The Phaser 360 printer has a built-in 10BaseT Ethernet port for network connectivity . An expansion slot is provided for optional T ektronix PhaserShare network car ds for 100BaseTx Ethernet (includes connection for 10Base2), T oken Ring, or LocalT alk connections.
2 Getting Set Up 2-20 Phaser 360 Color Printer Connecting a PC or UNIX w orkstation to the parallel por t The printer supports a bidirectional parallel port. Connect your computer to the printer Õs parallel port with a standard parallel cable and the adapter shipped with your printer .
Getting Set Up 2 User Manual 2-21 Connecting to a Macintosh Connect Macintosh computers on a network through the built-in Ethernet interface. An optional LocalT alk network card is available. ■ Refer to the PhaserShare Networking System Administrator Manual for installation and conÞguration procedur es.
2 Getting Set Up 2-22 Phaser 360 Color Printer Fr ont panel displa y and controls When the printer is turned on, the front panel display is lighted. W atch the front panel display for instr uctions as you Þnish the set-up procedur e. Status messages, such as Warming Up or Ready, appear on the top line of the display .
Getting Set Up 2 User Manual 2-23 Letting the printer warm up After you have installed the maintenance tray and the media tray , allow the printer about 15 minutes to warm up and perform self-tests. As the printer warms up, note the following: ■ Front panel display .
2 Getting Set Up 2-24 Phaser 360 Color Printer Selecting a language f or the front panel Messages that appear in the front panel window ar e in English by default. Y ou can skip this step if you want the front panel to display messages in English. T o change the language to Spanish, French, German, Italian, or Japanese, follow these steps.
Getting Set Up 2 User Manual 2-25 Printing a Configuration P age After the printer is installed, print the ConÞguration Page. This page lists important information about your printer , including the serial number , printer ID, amount of installed memory , and network protocols enabled.
2 Getting Set Up 2-26 Phaser 360 Color Printer Tips f or optimum printing perf ormance ■ Always leave the printer on. Whenever you turn off and r estart the printer , it performs a cleaning routine that consumes ink. T o ensure optimum printing performance and best ink economy , leave the printer turned on overnight and during weekends.
User Manual 3-1 Chapter 3 Installing Printer Software Overview Packaged with your printer is a CD-ROM and a set of diskettes that contain the software you need to use the printer . Included are installer applications that automatically install the printer Õs software onto your computer Õs hard disk.
3 Installing Printer Software 3-2 Phaser 360 Color Printer PC/Windo ws software Refer to the following instructions depending on which version of W indows you are using: ■ ÒInstalling printer software for W indows 95Ó on page 3-3 ■ ÒInstalling printer software for W indows NT 4.
Installing Printer Software 3 User Manual 3-3 Installing printer software f or Windows 95 Note This procedur e installs the AdobePS 4 printer driver . If you are installing from diskettes, you may need mor e than one diskette depending on your Windows system.
3 Installing Printer Software 3-4 Phaser 360 Color Printer Custom Installation a. In the Driver Installation dialog bo x, select from the follo wing options, then clic k Next to continue . ■ Drivers/PPDs Installs driver files and printer description files.
Installing Printer Software 3 User Manual 3-5 6. The Finish Installation dialog box contains instructions for completing the printer software setup; click Next . The Add Printer W izard program is automatically launched. 7. In the Add Printer W izard , click Next in the opening dialog box.
3 Installing Printer Software 3-6 Phaser 360 Color Printer Installing printer software f or Windows NT 4.0 Note If you are installing fr om diskettes, you may need more than one diskette depending on your Windows system.
Installing Printer Software 3 User Manual 3-7 Custom Installation a. In the Driver Installation dialog bo x, select from the follo wing options, then clic k Next to continue . ■ Drivers/PPDs Installs driver files and printer description files. ■ QuarkXPress PDF Installs an application-specific printer descr iption file.
3 Installing Printer Software 3-8 Phaser 360 Color Printer 6. The Finish Installation dialog box contains instructions for completing the printer software setup; click Next . The Add Printer W izard program is automatically launched. 7. In the Add Printer W izard , click Next in the opening dialog box.
Installing Printer Software 3 User Manual 3-9 13. Enter a name for the printer , and select the Phaser 360 as the default printer if desired, and click Next . 14. Decide if you want to share the printer , Shared or Not shared , and click Next . If you are installing drivers for platforms other than W indows NT 4.
3 Installing Printer Software 3-10 Phaser 360 Color Printer Installing printer software f or Windows NT 3.51 Note If you are installing fr om diskettes, you may need more than one diskette depending on your Windows system.
Installing Printer Software 3 User Manual 3-11 Custom Installation a. In the Driver Installation dialog bo x, select from the follo wing options, then clic k Next to continue . ■ Drivers/PPDs Installs driver files and printer description files. ■ QuarkXPress PDF Installs an application-specific printer descr iption file.
3 Installing Printer Software 3-12 Phaser 360 Color Printer 6. The Finish Installation dialog box contains instructions for completing the printer software setup; click Next . The Print Manager opens automatically . 7. From the Printer menu select Create Printer .
Installing Printer Software 3 User Manual 3-13 Installing printer software f or Windows 3.1 Note If you are installing fr om diskettes, you may need more than one diskette depending on your Windows system.
3 Installing Printer Software 3-14 Phaser 360 Color Printer Custom Installation a. In the Driver Installation dialog bo x, select from the follo wing options, then clic k Next to continue . ■ Drivers/PPDs Installs driver files and printer description files.
Installing Printer Software 3 User Manual 3-15 6. If you are installing the T ektronix driver , select your T ektronix Phaser 360 printer and click Next . 7. The Finish Installation dialog box contains instructions for completing the printer software setup; click Next .
3 Installing Printer Software 3-16 Phaser 360 Color Printer Mac OS software Use the installer application on the printer Õs CD-ROM or diskettes to install the printer Õs standard softwar e. Then, continue with driver-speciÞc setup instructions for the driver you ar e using.
Installing Printer Software 3 User Manual 3-17 Using the Mac OS installer 1. Insert either the printer Õs CD-ROM or the Phaser 360 Installer for Mac OS Disk 1 into the appropriate drive on your computer . 2. Double-click the Phaser 360 Installer icon.
3 Installing Printer Software 3-18 Phaser 360 Color Printer Setting up the Phaser 360 printer driver The Phaser 360 printer driver is a T ektronix-modiÞed version of Apple's LaserW riter 7.1.2 printer driver . Use the Phaser 360 printer driver if you are using System Software 6.
Installing Printer Software 3 User Manual 3-19 Setting up the Apple LaserWriter 8.3.4 driver The LaserW riter 8.3.4 driver uses printer-speciÞc PPDs (PostScript Printer Description Þles) to learn a printer Õs page sizes, printing options, and media type options.
3 Installing Printer Software 3-20 Phaser 360 Color Printer 6. If the auto-setup Þnishes, a color icon appears next to the printer Õs name in the Chooser . If not, click OK at the prompt. In the dialog box that appears, under Installable Options select items such as the optional Lower Paper T ray Assembly , then click OK .
Installing Printer Software 3 User Manual 3-21 Setting up the Phaser 360 GX driver If you are using Apple Macintosh QuickDraw GX, use the Phaser 360 GX driver to print to your Phaser 360 printer . ■ The Phaser 360 GX driver works with QuickDraw GX and non-QuickDraw GX applications.
3 Installing Printer Software 3-22 Phaser 360 Color Printer 5. In the Connect via ÞeldÕs pop-up menu, select your printer Õs communication method: ■ The AppleT alk option is the standard network connection. ■ The Servers option is used to select a shared desktop printer .
Installing Printer Software 3 User Manual 3-23 UNIX w orkstation software PhaserPrint™ f or UNIX software For UNIX environments, T ektronix of fers the optional PhaserPrintª for UNIX software.
3 Installing Printer Software 3-24 Phaser 360 Color Printer.
User Manual 4-1 Chapter 4 Printing Basics Y ou can print to your printer from PCs, Macintosh computers, and UNIX workstations. Once you have installed the printer Õs software, a variety of printer features ar e available from your computer .
4 Printing Basics 4-2 Phaser 360 Color Printer Print features: overview Once the appropriate printer driver is installed on your network or computer , you can the select the following print features fr om the menus available in your application software.
Printing Basics 4 User Manual 4-3 From the printer’ s front panel Use the front panel for selecting print featur es only if you were unable to install a driver fr om the printer Õs CD-ROM. Refer to ÒFront panel overviewÓ on page 6-1 for instructions on using the printer Õs front panel.
4 Printing Basics 4-4 Phaser 360 Color Printer Adjusting print speed and resolution Y ou can adjust the print quality and speed for different documents and purposes. Standard, the default setting, provides the best r eproduction for most business printing at 300 x 300 dots per inch (dpi).
Printing Basics 4 User Manual 4-5 All about media The printer prints on letter- and A4-size ofÞce paper , transparencies, peel-off labels (such as A very 5160), and nonglossy cover stock. T ektronix pr emium and standard grades of transpar ency media are designed to provide optimal image quality and reliable operation.
4 Printing Basics 4-6 Phaser 360 Color Printer Acceptable media sizes, types, and weight The printer prints on either letter- or A4-size paper , depending on which tray size you order ed.
Printing Basics 4 User Manual 4-7 Margins and ima g e area The image area is the part of the media wher e the image appears. When the printer places an image on the media, the image area is a bit smaller than the actual media size. Y ou may need to adjust the page margins in your application software to match the image ar ea.
4 Printing Basics 4-8 Phaser 360 Color Printer Media tra ys Standard paper tra ys The printer is shipped with a standard letter - or A4-size paper tray that holds 200 sheets (slightly less than one-half ream) of paper . Use the standard paper tray for paper , letterhead, and label stock.
Printing Basics 4 User Manual 4-9 Media tra y settings Y ou can control the source of a print job fr om your computer . The media tray choices available in your application menus depend on the number and types of trays you have in use, the type of driver you have installed from the printer Õs CD-ROM, and the printer Õs default setting.
4 Printing Basics 4-10 Phaser 360 Color Printer Changing the default media tra y setting These instructions apply if you install the optional Lower Paper T ray Assembly . Default setting When the Lower Paper T ray Assembly is Þrst installed, the default media tray selection is set to AutoSelect.
Printing Basics 4 User Manual 4-11 Printing letterhead 1. Load letterhead face up in the standar d paper tray with the bottom edge of the page closest to the paper tray handle. 2. Print from your softwar e application in the usual way . Refer to ÒPrinting from a PCÓ on page 4-19 and ÒPrinting fr om a MacintoshÓ on page 4-35.
4 Printing Basics 4-12 Phaser 360 Color Printer Printing labels 1. Use standard full-sheet peel-of f labels. 2. Load labels face up in the standard paper tray . 3. Print from your softwar e application in the usual way . Refer to ÒPrinting from a PCÓ on page 4-19 and ÒPrinting fr om a MacintoshÓ on page 4-35.
Printing Basics 4 User Manual 4-13 Printing transparencies Use T ektronix transparency media for optimal image quality and r eliable printer operation. T ektronix offers two transpar ency grades, standard and premium. T ektronix pr emium transparencies provide enhanced ink adhesion and print quality .
4 Printing Basics 4-14 Phaser 360 Color Printer Printing transparencies from the standar d paper tray 1. Print from your computer in the usual way , but select T ransparency as the Paper Source or T ray Selection.
Printing Basics 4 User Manual 4-15 T ransparency quality tips ■ Use T ektronix transparencies, available in standar d and premium grades. T ektronix premium transpar encies offer enhanced print quality and ink adhesion. ■ Select Standard as the print-quality mode for vibrant, saturated prints with smooth color transitions.
4 Printing Basics 4-16 Phaser 360 Color Printer When to use the manual-f eed slot Use the manual-feed slot to feed single sheets for printing, especially when you want to print on heavier paper or cover stock. The manual-feed slot will accept nonglossy cover stock of 135 to 220 g/m 2 (50 to 80 lb.
Printing Basics 4 User Manual 4-17 5. When prompted by the fr ont panel, insert one sheet of paper or transparency media until the sheet stops. ■ Manually f eeding letterhead: Orient the sheet of letterhead face down ( a ) and feed the bottom edge Þrst ( b ).
4 Printing Basics 4-18 Phaser 360 Color Printer 6. After the Þrst sheet enters the printer , wait for the front panel to prompt you befor e feeding the next sheet (about 5 seconds). Note A jam error will occur if you feed the second sheet of media into the manual-feed slot before the fr ont panel prompts you.
Printing Basics 4 User Manual 4-19 Printing fr om a PC Y ou can print from a PC with or without a T ektronix-pr ovided printer driver . The provided (supported) drivers allow you to select printing featur es right from your computer . W ithout a supported driver , you can make some printing selections from the printer Õs front panel.
4 Printing Basics 4-20 Phaser 360 Color Printer Print features quic k reference: Windows printer drivers Follow these basic driver instructions to select printer features: Windows 3.1 Windows 95 Windows NT 4.0 AdobePS 3 Driver 1. F rom Control Panel , double-clic k Printers .
Printing Basics 4 User Manual 4-21 Color corrections (see also page 5-2) a. Click Features tab . b. Select a Color Correction : ■ Automatic ■ None ■ Vivid Color ■ Simulate Displa y ■ SWOP Press ■ Euroscale Press ■ Commercial Press ■ Monochrome ■ Use Printer Setting a.
4 Printing Basics 4-22 Phaser 360 Color Printer Using the AdobePS 4 driver with Windows 95 T o select printing options, follow these steps: 1. From the taskbar , select Start .
Printing Basics 4 User Manual 4-23 Graphics tab Click the Graphics tab to see graphics options. ■ T o change the print-quality modes (resolution or dpi settings), use the Print Quality selections in the Device Options tab. The Print Quality selections override the Resolution options in the Graphics tab.
4 Printing Basics 4-24 Phaser 360 Color Printer P ostScript tab Click the PostScript tab to see PostScript-related options. ■ Under PostScript timeout values , make these selections: ■ Leave the Job T imeout set to 0 .
Printing Basics 4 User Manual 4-25 Using the T ektronix driver f or Windows 3.1 T o select printing options, follow these steps: 1. From the Control Panel , double-click the Printers icon. 2. In the Printers dialog box, choose your printer from the list of installed printers.
4 Printing Basics 4-26 Phaser 360 Color Printer 6. Set the T imeouts . These options regulate your computer Õs communications with its printer ports. ■ Device Not Selected: T ype a value in this text box to change the number of seconds W indows waits before notifying you that a printer is off-line.
Printing Basics 4 User Manual 4-27 9. From the Options dialog box, click the Printer Features button to see the T ektronix Printer Features dialog box. Make color correction and print quality selections in this dialog box. Click OK to return to the Options dialog box.
4 Printing Basics 4-28 Phaser 360 Color Printer If y ou are using PC/NFS If you have PC/NFS software installed on your computer , you need to make the following selection in the Network Options dialog box: 1. From the Main window , double-click the Print Manager icon.
Printing Basics 4 User Manual 4-29 Using the Adobe P ostScript driver f or Windows 3.1 T o select printing options, follow these steps: 1. From the Control Panel , double-click Printers . 2. In the Printers dialog box, select the T ektronix Phaser 360 printer , then click Connect.
4 Printing Basics 4-30 Phaser 360 Color Printer P ostScript tab Click the PostScript tab to see PostScript-related options. ■ In the Performance Options Þeld, select the Use Language Level 2 or 3 Features option. ■ Under PostScript timeout values , make these selections: ■ Leave the Job T imeout set to 0 .
Printing Basics 4 User Manual 4-31 Using the Windows NT 3.51 P ostScript driver If you are using Micr osoft W indows NT , follow the instructions in ÒInstalling printer software for W indows NT 3.51Ó on page 3-10 to install a W indows NT PostScript driver with a Phaser 360 printer .
4 Printing Basics 4-32 Phaser 360 Color Printer Making default settings 1. From the taskbar , click Start , then Settings and Printers . 2. In the Printers dialog box, click the right mouse button on the Phaser 360 printer , and select Properties in the menu.
Printing Basics 4 User Manual 4-33 Selecting printer options within an application: Print 1. From the File menu, select Print ; the Print dialog box appears. Y ou can select a different printer and other settings in this dialog box. 2. Click on the Properties button; the Printer Document Properties sheet appears.
4 Printing Basics 4-34 Phaser 360 Color Printer 3. Click the Printer button; another Page Setup dialog box appears. Y ou can select a different printer her e. 4. Click the Properties button; the Printer Document Properties sheet appears. 5. Click the Advanced tab to change any printer features, including T ekColor .
Printing Basics 4 User Manual 4-35 Printing fr om a Macintosh T o print from a Macintosh, you need a printer driver . Installing one of the provided (supported) drivers allows you to select printing featur es right from your computer . Refer to page 4-36 for a reference table of printing features.
4 Printing Basics 4-36 Phaser 360 Color Printer Print features quic k reference: Macintosh printer drivers Follow these basic driver instructions to select printer features: Driver name Phaser 360 Apple LaserWriter 8 Phaser 360 GX 1. Make sure the driver softw are is installed.
Printing Basics 4 User Manual 4-37 Color correction (page 5-2) a. Open Print dialog box. b. Click TekColor b utton. c. Select a Color Correction: ■ Automatic ■ None ■ Vivid Color ■ Simulate Displa y ■ SWOP Press ■ Euroscale Press ■ Commercial Press ■ Monochrome ■ Use Printer Setting a.
4 Printing Basics 4-38 Phaser 360 Color Printer Using the Phaser 360 printer driver Select media size 1. From the File menu, open the Page Setup dialog box. 2. Use the Paper pop-up menu to select the printer Õs supported paper sizes. Select printer-specific options 1.
Printing Basics 4 User Manual 4-39 Using the Apple LaserWriter 8 printer driver Select media size 1. From the File menu, open the Page Setup dialog box. 2. T o select the printer Õs supported paper sizes, use the Paper pop-up menu. Select printer-specific options 1.
4 Printing Basics 4-40 Phaser 360 Color Printer Using the Phaser 360 GX printer driver Note Refer to the on-line manuals on the printer ’ s CD-ROM for details on using the Phaser 360 GX printer driver .
Printing Basics 4 User Manual 4-41 Printing fr om a UNIX workstation Overview Y ou can print from a UNIX workstation through Ethernet, T oken Ring, or parallel interfaces. W orkstation users can print from any application that generates color PostScript or print screen shots with the PhaserPrint software.
4 Printing Basics 4-42 Phaser 360 Color Printer UNIX workstations For UNIX environments, T ektronix of fers the optional PhaserPrintª for UNIX software which of fers driver-selectable printer options and provides fast, raster Þle and screen copy printing to T ektronix color printers.
Printing Basics 4 User Manual 4-43 OpenVMS w orkstations T o print from OpenVMS workstations, the optional PhaserSymª utility , a VMS print symbiont, functions as a driver for selecting printing options and as a queue manager . PhaserSym software is compatible with DEC workstations running OpenVMS version 5.
4 Printing Basics 4-44 Phaser 360 Color Printer Printing fr om specific applications For printing from most applications, follow the instr uctions beginning on page 3-1 to install drivers and printer software. Some applications r equire additional conÞguration or page description Þles, which may have been installed with the driver .
User Manual 5-1 Chapter 5 Printing: Beyond the Basics This chapter discusses the following topics: ■ ÒAdjusting the color of your printsÓ on page 5-2 ■ ÒUsing the Quick Collate optionÓ on page.
5 Printing: Beyond the Basics 5-2 Phaser 360 Color Printer Adjusting the color of y our prints Y ou may occasionally want to adjust the color of your prints for speciÞc objectives, such as printing on transparencies. The following table lists the T ekColor color correction modes and their functions.
Printing: Beyond the Basics 5 User Manual 5-3 T ekColor correction descriptions The following options are available. Note T ekColor color corrections do not affect colors specified in the PostScript Level 2 international color standard CIE XYZ, developed by the Commission Internationale de l’Eclairage (International Commission on Illumination).
5 Printing: Beyond the Basics 5-4 Phaser 360 Color Printer Simulate Displa y: Simulating screen colors The Simulate Display option makes printed colors approximate the colors on a standard display scr een. This selection should improve the screen-to-printer color accuracy for most applications that donÕt perform their own color corrections.
Printing: Beyond the Basics 5 User Manual 5-5 None: T urning off all color corrections If you do not want to use any T ekColor color corrections, change the color correction setting to None. Select None when you ar e doing the following: ■ Using applications that do their own color adjusting.
5 Printing: Beyond the Basics 5-6 Phaser 360 Color Printer Printing and using the color sampler charts Y ou can print color sampler charts from your printer to see how colors you have speciÞed from within an application will look when printed. Having a preprinted sample of each color can help you save time in selecting the right one.
Printing: Beyond the Basics 5 User Manual 5-7 Tips f or w orking with color Whether you are pr oducing color reports, memos, graphs, charts, overhead transparencies for pr esentations, color handouts, or design comps, there are a few things to keep in mind when using color .
5 Printing: Beyond the Basics 5-8 Phaser 360 Color Printer Special considerations If y our Phaser 360 printer is shared on a netw ork Another user may use the downloadable color correction utility Þles, or the printer Õs front panel, to change the printer Õs default color correction setting.
Printing: Beyond the Basics 5 User Manual 5-9 Using the Quic k Collate option Quick Collate speeds the collation and printing of large print jobs and multiple sets of documents. The collate function in some software applications repeatedly sends each page to the printer in sequence until the requested number of copies is printed.
5 Printing: Beyond the Basics 5-10 Phaser 360 Color Printer Pre vie wing with Chec k Print W ith the Check Print option, the printer automatically stops after it prints the Þrst page of a document, letting you check the document before printing resumes.
Printing: Beyond the Basics 5 User Manual 5-11 Setting the Check Print timeout At the printer Õs front panel, scr oll to the Printer Defaults menu, then scroll to Check Print Timeout to r eset the timeout value. Refer to page 6-1 for information on using the printer Õs front panel.
5 Printing: Beyond the Basics 5-12 Phaser 360 Color Printer Printer languages The printer supports PostScript Level 1 and Level 2; Postscript 3; monochrome PCL5 (Printer Command Language); and HP-GL (Hewlett-Packard Graphics Language) printer languages.
Printing: Beyond the Basics 5 User Manual 5-13 Downloading f onts The fonts resident in the printer ar e stored in the printer and are always available for printing. The PostScript interpreter in the printer can also accept and store additional fonts known as downloadable fonts.
5 Printing: Beyond the Basics 5-14 Phaser 360 Color Printer Using f onts with Windows Before printing, you need to make sur e the fonts speciÞed in your document are installed in the printer or set up corr ectly in W indows.
Printing: Beyond the Basics 5 User Manual 5-15 Printing a list of f onts Y ou can print a list of the printer Õs resident fonts by downloading a utility Þle to the printer .
5 Printing: Beyond the Basics 5-16 Phaser 360 Color Printer Impr oving print speed Note There ar e different ways to improve print speed, such as by printing over Ethernet. For more information, visit the T ektronix web site. Refer to “On-line support” on page 9-1.
Printing: Beyond the Basics 5 User Manual 5-17 Windows 3.1 user s Note Use the following procedur e only if your computer is connected to the printer through the parallel port. Do not do this pr ocedure if the printer is connected over a network port.
5 Printing: Beyond the Basics 5-18 Phaser 360 Color Printer Windows 95 user s 1. In the task bar on your screen, click the Start icon; a menu appears. 2. Move the cursor over Settings ; another menu appears. 3. In the menu, click Printers ; the Printers window appears.
Printing: Beyond the Basics 5 User Manual 5-19 Selecting page sizes in Windows applications In some W indows applications, you can select printer page sizes from the File menu, in a Print Setup dialog box. If you use a Print Setup dialog box to select the Phaser 360 printer from your application, some page sizes may not be visible in the list.
5 Printing: Beyond the Basics 5-20 Phaser 360 Color Printer Windows 95 1. In the task bar on your screen, click the Start icon; a menu appears. 2. Move the cursor over Settings ; another menu appears. 3. In the menu, click Printers ; the Printers window appears.
User Manual 6-1 Chapter 6 Using the Front Panel Fr ont panel overvie w The printer Õs front panel includes an LCD display , menu buttons, and power and error indicator lights. The two-line display shows the status of the printer and menus for differ ent printer operations, such as cleaning.
6 Using the Front Panel 6-2 Phaser 360 Color Printer T w o-line display The two lines of the display have the following functions: Line 1 ■ Displays status messages such as Ready , Printing , or the printer Õs name. ■ Displays operation errors and warnings such as Out Of Ink.
Using the Front Panel 6 User Manual 6-3 Fr ont panel b uttons 1. The Exit button allows you to perform these menu functions: ■ Back up a level of the menu without making a selection. ■ Exit the menu. 2. Button 2, labeled Info , lets you cycle through information such as the printer Õs name and the printer Õs IP addr ess.
6 Using the Front Panel 6-4 Phaser 360 Color Printer Enabling and disab ling the fr ont panel menu The printer allows a system administrator to lock the front panel menu by downloading a utility Þle. In this protected mode, you can only print the pages in the Help Pages menu; you cannot modify any settings in the other menus .
Using the Front Panel 6 User Manual 6-5 Fr ont panel menu map 9922-145 T ekColor Correction None Euroscale V ivid Color Commercial Display Monochrome SWOP Automatic (default) Menu Map Demonstration Pa.
6 Using the Front Panel 6-6 Phaser 360 Color Printer Printer Help P ages The printer has several Help Pages that you can print from the fr ont panel to learn more about the printer . Menu Map The menu map (see page 6-5) provides a graphical view of the fr ont panel menus.
Using the Front Panel 6 User Manual 6-7 Demonstration P age This page is a sample color print you can print through the fr ont panel or through your web br owser (refer to the PhaserShare Networking System Administrator Manual ).
6 Using the Front Panel 6-8 Phaser 360 Color Printer Printer standb y modes Normal standby When the printer is idle for more than 4 hours, it goes into a standby mode that keeps the printer ready to use yet r educes energy consumption.
User Manual 7-1 Chapter 7 Caring For Your Printer Overview This chapter describes the following topics to help you care for the printer and keep it in peak operating condition: ■ “Moving or shipping y our printer” on page 7-2 Describes the steps you must take to properly move or ship the printer from one location to another .
7 Caring For Your Printer 7-2 Phaser 360 Color Printer Mo ving or shipping y our printer Carefully follow the pr ocedures listed below to avoid damaging your printer when you need to move or ship it. 1. Latch all covers: Make sure that all doors and covers ar e Þrmly latched to ensure that the printhead is parked.
Caring For Your Printer 7 User Manual 7-3 5. Remove and store the maintenance tray: a. Open the front cover and r emove the maintenance tray from the printer , keeping it level. Close the front cover . b. Remove, empty , and reinsert the waste liner into the maintenance tray .
7 Caring For Your Printer 7-4 Phaser 360 Color Printer c. Place the maintenance tray in a plastic bag and seal the bag. The maintenance tray contains drum ßuid that leaks if the tray is tipped. Keep the maintenance tray level and in a sealed plastic bag while transporting it.
Caring For Your Printer 7 User Manual 7-5 Caution T o avoid damaging the printer ’ s internal components, always turn the printer power off and lock the transit restraint befor e moving the printer . Failure to do so may r esult in damage to the printer ’ s internal components, and such damage may not be covered by your printer’ s warranty.
7 Caring For Your Printer 7-6 Phaser 360 Color Printer Adding ink Y ou do not have to wait for the printer to run out of ink before adding ink. Prevent printing interr uptions by periodically checking the ink supply and adding ink sticks as necessary .
Caring For Your Printer 7 User Manual 7-7 Ink consumption. Ink consumption is primarily dependent on the ink coverage per print. Always keep a supply of ink sticks available to prevent printing interruptions. ■ Refer to ÒPrinter suppliesÓ on page 10-2 for information on ordering ColorStix ink sticks.
7 Caring For Your Printer 7-8 Phaser 360 Color Printer Emptying the waste liner The waste liner catches melted ink stick residue r esulting from the printer Õs self-cleaning operations. The blue plastic waste liner fits inside the maintenance tray , which is located behind the front cover .
Caring For Your Printer 7 User Manual 7-9 2. When you open the front cover , the following message appears: Waste Liner (A) Full Remove Tray (B) 3. Grasp the maintenance tray by the front edge (marked with a blue ÒBÓ label) and lift up while sliding it out of the printer .
7 Caring For Your Printer 7-10 Phaser 360 Color Printer 4. Lift one corner of the waste liner handle to release it fr om the maintenance tray; remove the waste liner . 5. Empty the contents of the waste liner by twisting it. Make sure that you empty the waste liner completely before r eplacing it in the maintenance tray .
Caring For Your Printer 7 User Manual 7-11 Replacing the maintenance tra y The maintenance tray is a disposable unit located inside the printer and behind the front cover . It cleans the printer Õs drum, contains the waste liner (a blue plastic insert) for used ink, and functions in other operations of the printer .
7 Caring For Your Printer 7-12 Phaser 360 Color Printer Caution Some surfaces inside the printer may be hot. Be careful not to touch the areas marked with this caution icon: 2. When you open the front cover , the following message appears: Caution Hot Surfaces Install New Tray (B) 3.
Caring For Your Printer 7 User Manual 7-13 4. Install the new maintenance tray by sliding it into the printer . Make sure the tray slides in straight on both sides. 5. Using both thumbs, push the tray in Þrmly until it latches. 6. Close the front cover and wait for the printer to warm up (about 15 minutes).
7 Caring For Your Printer 7-14 Phaser 360 Color Printer Cleaning the printer Y ou need to clean the printer when the following occur: ■ Frequent media jams. ■ Prints are striped or smear ed. How often you need to clean the printer will depend on how heavily the printer is used and the environment in which it is used.
Caring For Your Printer 7 User Manual 7-15 If prints have light stripes or smear s Prob lem Cleaning procedure Light-colored stripes or missing colors on prints. “Light stripes on prints: cleaning the printhead” on page 8-12. Ink smears on the front, back, or edges of a page.
7 Caring For Your Printer 7-16 Phaser 360 Color Printer The Cleaning P age The Cleaning Page, a page with a series of narrow , colored stripes, is output each time the printhead is cleaned.
Caring For Your Printer 7 User Manual 7-17 1. While the Ready message is displayed, press the Menu button. The printer displays the following message: Help Pages <---- ----> Menu 2.
7 Caring For Your Printer 7-18 Phaser 360 Color Printer Cleaning supplies Y our printer is shipped with a cleaning kit that contains the following supplies: 1.
Caring For Your Printer 7 User Manual 7-19 Using isoprop yl alcohol Some of the cleaning procedur es require isopr opyl alcohol (IP A). Use the purest IP A (99%) available. Y ou can use 90% pure IP A, but if you do, you must wait after cleaning to make sure that the printer parts ar e completely dry .
7 Caring For Your Printer 7-20 Phaser 360 Color Printer Cleaning f or ink smears and jams: internal paper path Appro ximate time to complete: 3–6 minutes Clean the printer Õs internal paper path surfaces if you note the following: ■ Y our prints have stray ink marks on the front or the back.
Caring For Your Printer 7 User Manual 7-21 2. When the printer is on and the Ready message or the printer Õs name appears in the front panel, pr ess the Clean button. The printer displays the Þrst selection in the menu: Clean:Light Stripes <---- Clean Test 3.
7 Caring For Your Printer 7-22 Phaser 360 Color Printer Cleaning f or jams and ink smears: paper -feed r ollers Appro ximate time to complete: 5 minutes The paper-feed r ollers carry the print media from the media tray and manual-feed slot through the printer .
Caring For Your Printer 7 User Manual 7-23 1. Open the front cover . 2. Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer . Keep the maintenance tray upright. Note Once the maintenance tray has been partially used, it leaks drum fluid if tipped.
7 Caring For Your Printer 7-24 Phaser 360 Color Printer 3. Locate the two sets of upper paper-feed r ollers above the maintenance tray: One set of rollers is black r ubber; the other set is white plastic. T urning the lower rubber r ollers also turns the upper rollers.
Caring For Your Printer 7 User Manual 7-25 5. T o clean the upper white plastic rollers: a. Use alcohol-soaked swabs for this procedur e. b. Place the swab on top of each upper white roller and pr ess down on the swab to create pr essure against the roller .
7 Caring For Your Printer 7-26 Phaser 360 Color Printer 6. Locate the two sets of lower paper-feed r ollers: one set of rollers is black rubber; the other set is white plastic. The lower rubber rollers ar e located below the maintenance tray; the white plastic rollers ar e located on the inside of the front cover .
Caring For Your Printer 7 User Manual 7-27 8. T o clean the lower white plastic rollers: a. Use either the prepackaged alcohol-soaked cloth or fold a lint-free cloth into a 2-inch squar e and soak with alcohol.
7 Caring For Your Printer 7-28 Phaser 360 Color Printer Cleaning f or ink smears: paper -exit path Appro ximate time to complete: 10 minutes If you have already performed the other ÒCleaning for ink smearsÓ procedur es described earlier in this chapter but problems persist, you should manually clean the paper-exit path.
Caring For Your Printer 7 User Manual 7-29 1. Open the front cover. 2. Open the exit cover using the blue release button located inside the front cover , at the top of the printer.
7 Caring For Your Printer 7-30 Phaser 360 Color Printer 3. Clean excess ink particles and drum ßuid fr om the colored exit Þngers by gently wiping the top surface of each Þnger using a dry swab. Caution T o avoid damaging the print drum and exit fingers, never scrape excess ink with a tool or fingernail.
Caring For Your Printer 7 User Manual 7-31 4. T o clean the rubber exit rollers: a. W rap an alcohol-soaked cloth around the index Þnger of one hand. b. Press your cloth-cover ed Þnger against each roller and turn the roller several times to clean each r oller individually.
7 Caring For Your Printer 7-32 Phaser 360 Color Printer 5. T o clean the white plastic exit rollers: a. W rap an alcohol-soaked cloth around the index Þnger of one hand. b. Place and hold your cloth-covered Þnger on top of each r oller while turning a black rubber exit r oller toward you with foreÞnger of your other hand.
Caring For Your Printer 7 User Manual 7-33 6. T o clean the two sets of ribbed exit guides on the underside of the exit cover , gently wipe the raised ribs using an alcohol-soaked cloth. Caution T o avoid damaging the print drum and exit guide, never scrape excess ink with a tool or fingernail.
7 Caring For Your Printer 7-34 Phaser 360 Color Printer Cleaning f or upper media tra y jams: media-pick r oller Appro ximate time to complete: 5 minutes Clean the media-pick roller if the printer incorr ectly feeds paper or transparencies or if it feeds mor e than one sheet at a time.
Caring For Your Printer 7 User Manual 7-35 4. When the following front panel message appears, pr ess Print if you want a printout of the procedur e, otherwise press Continue : Print Instructions? Continue Print 5. When you press Continue , a fr ont panel message prompts you to install the cleaning tray in the media tray .
7 Caring For Your Printer 7-36 Phaser 360 Color Printer c. W et the cleaning tray sponge with isopropyl alcohol ( A ); a bottle is provided in the cleaning kit for dispensing the alcohol. Alternately , you can squeeze the alcohol from two presoaked alcohol wipe packets to moisten the cleaning tray sponge ( B ).
Caring For Your Printer 7 User Manual 7-37 d. Place the cleaning tray in the media tray so that the trayÕs sponge pad is nearest the media trayÕs handle. Pr ess the two tabs underneath the cleaning tray into the two square notches provided in the media tray .
7 Caring For Your Printer 7-38 Phaser 360 Color Printer 10. Examine the separator pad located inside the media tray near the paper trayÕs handle. If it is coated with dust, wipe the separator pad using a clean cloth or a dry brush. 11. Reload media in the media tray .
Caring For Your Printer 7 User Manual 7-39 Manuall y cleaning the media-pic k roller 1. Remove the upper media tray from the printer . 2. Open the front cover . Caution Hot surfaces exist behind the upper paper-feed rollers. T o avoid personal injury during cleaning procedur es, do not reach in behind the paper-feed r ollers.
7 Caring For Your Printer 7-40 Phaser 360 Color Printer 3. Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer . Place the tray on a level surface. Note Once the maintenance tray has been partially used, it leaks drum fluid if tipped.
Caring For Your Printer 7 User Manual 7-41 4. T o clean the top surface of the media-pick roller: a. Locate the top of the media-pick roller behind the black r ubber paper-path r ollers. b. Use either the prepackaged alcohol-soaked cloth or a lint-fr ee cloth folded into a 2-inch square and soaked with alcohol.
7 Caring For Your Printer 7-42 Phaser 360 Color Printer 7. T o clean the bottom of the media-pick roller: a. Use either the prepackaged alcohol-soaked cloth or a lint-fr ee cloth folded into a 2-inch square and soaked with alcohol. b. Scrub the bottom surface of the pick roller thoroughly .
Caring For Your Printer 7 User Manual 7-43 Cleaning f or lower tra y jams: paper -pick r ollers Appro ximate time to complete: 1 minute If the printer feeds paper incorrectly or feeds mor e than one s.
7 Caring For Your Printer 7-44 Phaser 360 Color Printer.
User Manual 8-1 Chapter 8 Troubleshooting Overview Y our T ektronix Phaser 360 color printer is designed for r eliable operation even in high-volume printing environments. When printer pr oblems do arise, most are easy to r esolve without a service call.
8 Troubleshooting 8-2 Phaser 360 Color Printer Fr ont panel error messa g es The front panel displays messages indicating the condition of the printer . Some messages, such as Standby and Warming Up , simply provide status information and requir e no user action.
Troubleshooting 8 User Manual 8-3 Jam:Open Front Cover Open the front cov er and remove the paper jam from the manual-f eed slot or behind the front cov er . Y ou may need to push on both sides of the maintenance tra y to relatch it or clean the upper or lower paper-f eed rollers.
8 Troubleshooting 8-4 Phaser 360 Color Printer Upper Media Tray Empty Add paper or transparencies to the standard media tra y . Waiting For Manual Feed Inser t paper or transparency in the manual f eed slot.
Troubleshooting 8 User Manual 8-5 T r oubleshooting quic k reference Refer to the following tables if you encounter problems with the printer . For additional troubleshooting topics, visit the T ektronix web site at http://www .tek.com/Color_Printers/ .
8 Troubleshooting 8-6 Phaser 360 Color Printer Image Quality Prob lems Symptom Solution Light-colored or blank stripes on pr ints. ■ Refer to “Light stripes on prints: cleaning the printhead” on page 8-12. Ink streaks or oil on front, back, or edges of print.
Troubleshooting 8 User Manual 8-7 Colors do not print as e xpected. ■ Make sure that the s witch on the side of the paper or transparency tra y is set f or the type of media on which you are going to print. ■ Ref er to “Adjusting the color of your prints” on page 5-2 f or details on how to select T ekColor color corrections.
8 Troubleshooting 8-8 Phaser 360 Color Printer Printing and installation prob lems Symptom Solution Y ou have prob lems printing from a specific application.
Troubleshooting 8 User Manual 8-9 The Ready message or the printer’ s name is displa yed, b ut the file does not print. ■ Make sure that the Phaser 360 printer is the selected printer . T r y printing the same file to another P ostScript printer .
8 Troubleshooting 8-10 Phaser 360 Color Printer The printer receives a file on the parallel por t. The front panel displa ys Processing Data indefinitely . Another file sent to a diff erent por t causes your computer or network interface to loc k up .
Troubleshooting 8 User Manual 8-11 Network pr oblems (Macintosh) Symptom Solution The printer doesn’t appear in the Chooser on a Macintosh. ■ Make sure the printer is connected to your netw or k. If it is not, turn the pr inter off bef ore reconnecting it.
8 Troubleshooting 8-12 Phaser 360 Color Printer Light stripes on prints: c leaning the printhead Appro ximate time to complete: 10 minutes Symptom: Prints have narrow , lengthwise stripes that are faded or the wrong color , or prints have missing colors.
Troubleshooting 8 User Manual 8-13 5. T o conÞrm that the problem has been corrected, pr ess the Test button to print a T est Page. Check for any missing color bars on the T est Page. The following illustration shows a correct T est Page and an example of a T est Page with a missing color bar .
8 Troubleshooting 8-14 Phaser 360 Color Printer 6. If one or more of the color bars ar e still missing or are light, repeat the cleaning sequence by pressing the Clean button again. When cleaning ends, the printer outputs a Cleaning Page that you may discard as normal of Þce waste.
Troubleshooting 8 User Manual 8-15 Media jams and misfeeds After you clear a media jam: The printer automatically outputs a second, usually partial print to remove any image that may r emain on the print drum and then prints your original image. The upper tray is the default tray for media the printer uses in self-cleaning.
8 Troubleshooting 8-16 Phaser 360 Color Printer Locating jammed media Paper jams can occur in these places: 1. Inside the exit cover , around the lar ge black (transÞx) roller 2. Inside the front cover 3. At the manual feed slot 4. At the standard media tray 5.
Troubleshooting 8 User Manual 8-17 Clearing a media jam ■ T o avoid ink smearing inside the printer , always try to pull jammed paper or transparencies out thr ough the top of the printer . ■ Use both hands to gently pull the media through its normal path out the top of the printer (exit cover), if possible.
8 Troubleshooting 8-18 Phaser 360 Color Printer 1. Check for jammed media that has partially exited through the top of the printer . Remove any jammed media by pulling the media gently out from the exit cover . 2. If necessary , open the exit cover using the blue release button located inside the front cover , at the top of the printer.
Troubleshooting 8 User Manual 8-19 4. If the jam has not cleared, open the fr ont cover and check for jammed media inside the printer. 5. If necessary , remove the media tray to locate and clear jammed media.
8 Troubleshooting 8-20 Phaser 360 Color Printer Ink smear s Symptom: Prints have stray ink marks on the front or the back. Solution: Clean the internal paper path. If smears persist, clean the paper-feed r ollers. If smears still appear , clean the paper -exit path.
Troubleshooting 8 User Manual 8-21 If y our file doesn’t print If you've conÞgured a supported driver for your printer but your printer isn't printing, try the following suggestions. If these suggestions fail to solve the problem, copy the T ektronix PostScript err or handler utility to your printer to determine what is wrong.
8 Troubleshooting 8-22 Phaser 360 Color Printer Windows user s (g eneral) ■ Check to make sure that you have conÞgur ed the communications ports and the Handshake option correctly by printing the ConÞguration Page. Refer to ÒPrinting a ConÞguration PageÓ on page 2-25.
Troubleshooting 8 User Manual 8-23 If y ou are using PC/NFS If you have PC/NFS software installed on your computer , you need to make the following selection in the Network Options dialog box: 1. From the Main window , double-click the Print Manager icon.
8 Troubleshooting 8-24 Phaser 360 Color Printer Windows 95 1. In the taskbar on your screen, select Start . 2. In the menu that appears, select Settings . 3. In the next menu, select Printers ; the Printers window appears. 4. From the File menu, click your printer Õs icon and select Properties.
Troubleshooting 8 User Manual 8-25 Chec king the printer’ s language mode If your Þle doesnÕt print, the language on the printer Õs port you are using may have been changed. 1. Print a copy of the printer Õs ConÞguration Page to see the language mode on each port.
8 Troubleshooting 8-26 Phaser 360 Color Printer P ostScript printing err or s If you get a PostScript error when printing fr om Aldus PageMaker , Aldus FreeHand, QuarkXPr ess, or Canvas, you may be using an older or incorrect version of the printer description Þle.
Troubleshooting 8 User Manual 8-27 Using a P ostScript err or handler The PostScript error handler is useful for diagnosing pr oblems when a job doesnÕt print. PostScript errors ar e printed on a page with other status information when an error occurs.
8 Troubleshooting 8-28 Phaser 360 Color Printer Fixing timeout pr oblems in Windows If print jobs are timing out and not printing, you may need to incr ease the timeout values in W indows and in the printer . T ry one of the following procedur es to change the W indows timeout.
Troubleshooting 8 User Manual 8-29 Windows timeout: Fr om DOS (and Windows 3.1) Note T o use this procedur e, the printer must be connected directly to your computer and not on a network. 1. At the DOS prompt, issue the DOS MODE command by typing the following: MODE LPT1:,,P 2.
8 Troubleshooting 8-30 Phaser 360 Color Printer Printer’ s timeout Note This is the basic procedur e for changing one of the printer ’ s timeout values. For more information on the printer’ s timeouts, refer to the on-line manual on the printer’ s CD-ROM.
Troubleshooting 8 User Manual 8-31 Printed color s are not what y ou expected For information on selecting T ekColor color corrections for accurate color repr oduction, see ÒAdjusting the color of your printsÓ on page 5-2. ■ Select another Color Correction option and print your image again.
8 Troubleshooting 8-32 Phaser 360 Color Printer Printing P ANT ONE Colors If the Phaser 360 printer Õs printer-speciÞc P ANTONE Colors ar e not printing as expected, make sure that you ar e printing with the Enhanced print-quality setting and with color corrections set to None .
Troubleshooting 8 User Manual 8-33.
8 Troubleshooting 8-34 Phaser 360 Color Printer Sharing the printer on a netw ork Prints do not reflect y our settings If you share a Phaser 360 printer with other users on a network, the following two conditions may affect your prints: ■ Another user has downloaded a color correction utility Þle.
User Manual 9-1 Chapter 9 Customer Support On-line suppor t V isit our color printer web site for more information about your printer . For example, view updated user documentation, download utility Þles, get answers to frequently asked questions, Þnd a list of T ektronix dealers in your area, or contact customer support.
9 Customer Support 9-2 Phaser 360 Color Printer Customer Suppor t Centers For more information or for getting help with tr oubleshooting or servicing your printer , contact your local T ektronix dealer or sales r epresentative or the following resour ces worldwide: Customer Support Centers U .
Customer Support 9 User Manual 9-3 Getting inf ormation by fax Another T ektronix resour ce for up-to-date information is HAL (Highly Automated Library).
9 Customer Support 9-4 Phaser 360 Color Printer.
User Manual 10-1 Chapter 10 Supplies, Accessories, and Expanding Your Printing System T ektr onix printers and T ektr onix supplies: Made For Each Other ® T ektronix supplies are developed and tested as a total system : printer , user-r eplaceable components, and media.
10 Supplies, Accessories, and Expanding Your Printing System 10-2 Phaser 360 Color Printer Printer supplies For a complete list of printer supplies, refer to the supplies information sheet that was shipped with the printer and contact your local dealer or , in the United States, call T ektronix at 1-800-835-6100.
Supplies, Accessories, and Expanding Your Printing System 10 User Manual 10-3 PhaserShare netw ork cards The Phaser 360 printer is shipped with a built-in 10BaseT Ethernet port and an expansion slot for an additional network interface.
10 Supplies, Accessories, and Expanding Your Printing System 10-4 Phaser 360 Color Printer Media tra ys P aper and transparency trays The printer is shipped with a letter- or A4-size paper tray that also accepts transparencies and labels .
Supplies, Accessories, and Expanding Your Printing System 10 User Manual 10-5 Memory upgrade The Phaser 360 printer is shipped with 24 Mbytes of memory . It can be upgraded to 48 Mbytes. Additional memory allows for faster processing, faster ofßoading of print jobs fr om your computer to the printer , and more storage for downloadable fonts.
10 Supplies, Accessories, and Expanding Your Printing System 10-6 Phaser 360 Color Printer Additional software (UNIX and VMS) PhaserPrint™ for UNIX software PhaserPrint™ for UNIX software For printing in UNIX environments, T ektronix of fers PhaserPrintª for UNIX software.
Supplies, Accessories, and Expanding Your Printing System 10 User Manual 10-7 Interface cables and adapter s The following cables and adapters are available thr ough T ektronix or your dealer .
10 Supplies, Accessories, and Expanding Your Printing System 10-8 Phaser 360 Color Printer.
User Manual 11-1 Chapter 11 Regulatory Information and Specifications Dec laration of conformity T ektronix, Inc. Color Printing and Imaging Division P .
11 Regulatory Information and Specifications 11-2 Phaser 360 Color Printer This product, if used pr operly in accordance with the user Õs instructions, is not dangerous for the consumer or the envir onment.
Regulatory Information and Specifications 11 User Manual 11-3 FCC Class B warning (f or 115 V A C equipment) The equipment described in this manual generates and uses radio frequency energy . If it is not installed and used properly in strict accordance with T ektronixÕ instructions, it may cause interfer ence with radio and television reception.
11 Regulatory Information and Specifications 11-4 Phaser 360 Color Printer MSDS f or ColorStix ink stic ks Section 1 – Product identification T rade name and T ektronix part number: ColorStix ® So.
Regulatory Information and Specifications 11 User Manual 11-5 Section 10 – Stability and reactivity Stability: Stab le. Incompatibility with Other Materials: None. Hazardous P olymerization: Will not occur . Section 11 – T oxicological inf ormation T oxicity: Not to xic, as determined by standard laboratory tests for acute or al to xicity .
11 Regulatory Information and Specifications 11-6 Phaser 360 Color Printer MSDS f or silicone oil (drum fluid) Section 1 – Product identification T rade name and T ektronix part number: Silicone fluid (f ound in maintenance tra y) 006-7912-00 Product use: For use in T ektronix Phaser ® 340/350/360 color printers.
Regulatory Information and Specifications 11 User Manual 11-7 Section 9 – Physical and c hemical properties Appearance: Colorless liquid. Odor: Slight. Solubility: Not water soluble . Section 10 – Stability and reactivity Stability : Stab le. Incompatibility with Other Materials: Oxidizing compounds can cause a reaction.
11 Regulatory Information and Specifications 11-8 Phaser 360 Color Printer Specifications Printer tilt Place the printer on a level surface with no more than 3 degr ee tilt in any direction, equivalent to raising one corner of the printer appr oximately 2 cm (0.
Regulatory Information and Specifications 11 User Manual 11-9 Print quality and speed* Fast Color mode color print on paper: 6 pages per minute Fast Color mode color print on transparency: 5.
11 Regulatory Information and Specifications 11-10 Phaser 360 Color Printer Safety and emissions ■ Listed: UL 1950 Information T echnology Equipment. ■ Certified: CSA Standard C22.2 No. 950Ð95, 3d ed., Safety of Information T echnology Equipment, Including Electrical Business Equipment.
User Manual Index-1 Index A adapters, ordering 10-7 adding ink 7-6 adjusting low-resolution images 5-11 adjusting printed colors 5-2 Adobe Photoshop plug-in 3-16 Adobe PostScript driver 4-19 Adobe T y.
Index-2 Phaser 360 Color Printer color corrections 5-2 Automatic 5-3 Commercial Press 5-4 descriptions of 5-3 Euroscale Press 5-4 from an application 5-8 Monochrome 5-5 None 5-5 Simulate Display 5-4 S.
User Manual Index-3 external hard disk connecting 2-17 description ot 1-9 for collating 2-17 for font storage 2-17 ordering 10-5 F Fast Color print-quality mode 4-4 fax, getting information by 9-3 fea.
Index-4 Phaser 360 Color Printer ink smears cleaning internal paper path 7-20 cleaning paper-exit path 7-28 cleaning paper-feed r ollers 7-22 preventing 8-17 installing printer software, Macintosh 3-1.
User Manual Index-5 margins image area 4-7 media 4-7 media 4-6 image area 4-7 margins 4-7 sizes and weights acceptable 4-6 types acceptable 4-6 media jams cleaning lower paper-pick r ollers 7-43 clean.
Index-6 Phaser 360 Color Printer paper jams, see media jams paper pick roller cleaning, lower 7-34 paper pick roller cleaning, upper 7-43 paper tray acceptable media for 4-8 capacity 4-8 loading 2-11 .
User Manual Index-7 printer languages 5-12 default 5-12 printer management software 1-3 printer menus 2-22 printer parts and components 2-2 printer standby modes, see standby modes PRINTER.
Index-8 Phaser 360 Color Printer T technical support, see customer support T ektronix Bulletin Board Service (BBS) 3-23 T ektronix Color Printer web site 9-1 test page, printing 8-13 timeouts W indows 3.1 8-28 W indows 3.1 driver 4-29 W indows printer driver 4-26 TIMEOUTS.
User Manual Index-9 W warming up the printer 2-23 time necessary for 2-23 waste liner description of 1-7 emptying 7-8 web site, T ektronix 9-1 weight, paper 4-6 W indows 3.
Index-10 Phaser 360 Color Printer.
An important point after buying a device Tektronix Tektronix Color Printer (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Tektronix Tektronix Color Printer yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Tektronix Tektronix Color Printer - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Tektronix Tektronix Color Printer you will learn all the available features of the product, as well as information on its operation. The information that you get Tektronix Tektronix Color Printer will certainly help you make a decision on the purchase.
If you already are a holder of Tektronix Tektronix Color Printer, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Tektronix Tektronix Color Printer.
However, one of the most important roles played by the user manual is to help in solving problems with Tektronix Tektronix Color Printer. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Tektronix Tektronix Color Printer along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
