Instruction/ maintenance manual of the product PHASER 380 Tektronix
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User Manual Phaser ® 380 Color Printer First printing October 1997 070-9662-01.
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Copyright © T ektronix, Inc. Printed in the U.S.A. Unpublished rights r eserved under the copyright laws of the United States. Contents of this publication may not be r eproduced in any form without permission of T ektronix, Inc. The method of printing employed by a T ektr onix Phaser ¨ 380 Color Printer is cover ed by U.
Phaser ® 380 W arranty T ektronix warrants that the Phaser 380 printer will be fr ee from defects in materials and workmanship for a period of one (1) year fr om the date of shipment.
Users saf ety summar y T erms in manual: CAUTION Conditions that can result in damage to the pr oduct. W ARNING Conditions that can result in personal injury or loss of life. P ower source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground.
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User Manual vii Contents 1 Introduction Overview 1-1 Information roadmap 1-4 User Manual 1-4 Diskettes 1-4 CD-ROM 1-4 World Wide Web 1-4 2 Getting Set Up At a glance 2-1 Setting up the printer 2-2 Wha.
viii Phaser 380 Color Printer Unlocking the transit restraint 2-26 As the printer warms up 2-27 Turning off the Startup Page 2-27 Front panel controls 2-27 Accessing the front panel menu 2-28 Selectin.
User Manual ix Using the Windows NT 3.51 PostScript driver 3-12 Using the Windows NT 4.0 PostScript driver 3-12 Printing from DOS 3-15 Printing from a Macintosh 3-16 Using Macintosh printer drivers 3-16 Using the printerÕs front panel 3-16 Using the Phaser 380 printer driver 3-18 Using the Apple LaserWriter 8.
x Phaser 380 Color Printer Printing transparencies 3-39 Transparency quality tips 3-40 Manual-feed printing 3-41 Duplex printing 3-44 Printer languages: PostScript, HP-GL, PCL5 3-45 Fonts 3-46 Residen.
User Manual xi 5 Caring for Your Printer Overview 5-1 Adding ink 5-2 Ink handling tips 5-3 Emptying the waste liner (A) 5-4 Replacing the maintenance tray (B) 5-7 Replacing the media tray separator pa.
xii Phaser 380 Color Printer 6 Troubleshooting If you need help 6-1 Receiving email update notices 6-2 Using the automated fax systems 6-3 Front panel messages 6-4 Problems and solutions 6-8 All about.
User Manual xiii Selecting page sizes in Windows applications 6-35 Windows 3.1 6-35 Windows 95 6-36 Fonts printing incorrectly from Windows 6-37 Sharing the printer on a network 6-38 Driver, utility f.
xiv Phaser 380 Color Printer 8 Supplies, Accessories, and Expanding Your Printer Tektronix supplies: the mark of quality 8-1 Customizing your printer 8-1 Ordering printer supplies 8-2 Interface cables.
User Manual 1-1 Chapter 1 Introduction Overview The T ektronix Phaser ¨ 380 Color Printer uses T ektronixÕ solid ink-jet technology . Solid ink-jet refers to the melting of the solid inks inside the printer which then resolidify quickly as the image is transferr ed onto paper .
1 Introduction 1-2 Phaser 380 Color Printer Configurations. In its standard conÞguration, the printer pr ovides 300 x 300 dots-per-inch (dpi) r esolution color printing, 16 Mbytes of memory and a total of 39 fonts. Adding the Extended Features option increases print resolution and print performance, making it the choice for demanding print jobs.
Introduction 1 User Manual 1-3 Font support. The printer accepts Adobe T ype 1 and T ype 3 downloadable fonts, T rueT ype fonts, PCL5, and a variety of user-deÞned fonts. T o extend font capacity , additional PostScript fonts can be downloaded to the printer Õs memory or can be stored on a SCSI-connected external har d disk.
1 Introduction 1-4 Phaser 380 Color Printer Inf ormation roadmap T ektronix provides information on the Phaser 380 printer in several ways: User Manual The Phaser 380 Color Printer User Manual (this m.
User Manual 2-1 Chapter 2 Getting Set Up At a glance Installation of your printer involves these tasks: 1. Setting up the printer (page 2-2). Putting all the pieces together: unpacking the printer and.
2 Getting Set Up 2-2 Phaser 380 Color Printer Setting up the printer What y ou g et with y our printer The printer and its basic accessories are shipped in a single box. If you order ed an optional PhaserShareª network card, Lower Paper T ray Assembly , Printer Station, or Phaser Copystation, each is shipped separately .
Getting Set Up 2 User Manual 2-3 9662-01 3 Cleaning Kit 4 7 6 9 8 Warranty Registration Supplies Information 14 12 13 11 User Manual Transparencies Quick-Start Installation Phaser ™ 350 5 2 1 10 R C.
2 Getting Set Up 2-4 Phaser 380 Color Printer Optional accessories When you order one of the printer Õs optional accessories, each is shipped separately .
Getting Set Up 2 User Manual 2-5 9662-02 2 4 3 5 Phaser CopyStation 1.
2 Getting Set Up 2-6 Phaser 380 Color Printer T ouring the printer Use the following illustration to familiarize yourself with the printer . 1. Front-cover r elease 2. Front-panel menu display and buttons 3. Exit cover 4. Exit-cover release button 5. Ink-loading bins (under top cover) 6.
Getting Set Up 2 User Manual 2-7 Registering the printer The printer is shipped with a warranty registration car d. 1. Find the registration car d that is appropriate for you (U. S. or international versions). 2. Fill out the registration car d and mail it.
2 Getting Set Up 2-8 Phaser 380 Color Printer Installing the optional Lower P aper T ra y Assembl y A Lower Paper T ray Assembly for paper printing is available as an option. Use T ektronix order number Z380L T A. Caution T o avoid damage, let the printer cool down for at least 45 minutes before you begin installing a Lower Paper T ray Assembly .
Getting Set Up 2 User Manual 2-9 Install the Lower Paper T ray Assembly using these steps: 1. Remove the paper tray from the Lower Paper T ray Assembly . Note T o ensure pr oper printer operation, install the printer and Lower Paper T ray Assembly on a ßat surface having no more than 2 degr ees of tilt.
2 Getting Set Up 2-10 Phaser 380 Color Printer 2. Place the printer on top of the Lower Paper T ray Assembly . 3. Make sure that the left and right alignment pins Þt in the holes in the base of the printer . 4. Plug the Lower Paper T ray Assembly cable into the printer .
Getting Set Up 2 User Manual 2-11 Installing the maintenance tra y The printer is shipped with a maintenance tray that must be installed before printing is possible. The front panel displays a message indicating when the maintenance tray is low , allowing you to make a limited number of prints before the tray is depleted.
2 Getting Set Up 2-12 Phaser 380 Color Printer 3. Remove the packing materials from the maintenance tray . Retain the plastic bag for disposal of the used maintenance tray .
Getting Set Up 2 User Manual 2-13 Loading ink stic ks The printer Õs standard accessories include a box containing one of each color Phaser 380 ColorStix solid-ink sticks: magenta, cyan, yellow and black. Y ouÕll need to load the box of ink sticks during printer set up.
2 Getting Set Up 2-14 Phaser 380 Color Printer Choosing media tra y configurations Standard media tra y Use the adjustable, 250-sheet media tray shipped with your printer for paper , letterhead, label stock, and transpar ency print jobs. A media selector switch located on the side of the media tray selects between paper and transparency printing.
Getting Set Up 2 User Manual 2-15 Loading media tra ys The universal tray shipped with the printer recognizes seven media sizes: Executive, A4, Letter , Legal, T abloid, A3 and T ektronix T abloid Maximum. T ray-fed printing of custom media sizes ranging from 184.
2 Getting Set Up 2-16 Phaser 380 Color Printer Loading paper in the upper and lower tra ys Note The Lower Paper T ray Assembly accepts paper media only; it should not be used for printing transparencies or label stock. 1. Prior to loading paper in a tray , fan the paper to release sheets that are stuck together .
Getting Set Up 2 User Manual 2-17 5. Insert the media tray into the printer . 9662-11.
2 Getting Set Up 2-18 Phaser 380 Color Printer Loading transparencies in the media tray 1. Prior to loading transparencies in the upper media tray , fan the transparencies to r elease sheets that are stuck together .
Getting Set Up 2 User Manual 2-19 5. Insert the media tray into the printer . 9662-11.
2 Getting Set Up 2-20 Phaser 380 Color Printer Connecting the printer Printer por ts The printer is shipped with parallel and SCSI port connectors available on the rear panel. In addition, the printer can support one optional PhaserShareª network car d.
Getting Set Up 2 User Manual 2-21 1. PhaserShare card port ( optional) The printer accepts one of the following: ■ PhaserShare Ethernet car d supporting TCP/IP , Novell NetW are, EtherT alk, T elnet and FTP protocols. ■ PhaserShare T oken Ring card supporting TCP/IP , Novell NetW are, T okenT alk, T elnet and FTP pr otocols.
2 Getting Set Up 2-22 Phaser 380 Color Printer PhaserShare netw ork and serial connections Optional PhaserShare car ds provide Ethernet, T oken Ring, or LocalT alk/Serial connections for the printer . PhaserShare network car ds offer high performance and ßexible workgr oup connectivity .
Getting Set Up 2 User Manual 2-23 P arallel connection The printer supports a standard (uni-dir ectional) parallel port. The parallel port can also be set for bi-directional communications using downloadable utility Þles or from your W orld W ide W eb browser .
2 Getting Set Up 2-24 Phaser 380 Color Printer SCSI peripheral devices The SCSI port is used for connecting these optional peripheral devices: ■ Phaser Copystation T o set up the Phaser Copystation and to connect it to your printer , refer to the Phaser Copystation User Manual .
Getting Set Up 2 User Manual 2-25 T urning on the printer After you have connected the interface cables, you are r eady to connect the power cord and turn on the printer . If you need to turn the printer off, wait until the display shows Ready or the printer Õs name before powering it down.
2 Getting Set Up 2-26 Phaser 380 Color Printer Unloc king the transit restraint Caution T o avoid damaging the printer , always turn the printer power on and of f using the rear panel On/Off switch. T urn the printer power on before unlocking the transit r estraint.
Getting Set Up 2 User Manual 2-27 As the printer warms up The Þrst time you turn your printer on, it will take about 20 minutes to warm up. The printer Õs front panel displays a percentage value to indicate its progr ess. The warm-up cycle is complete when the front panel displays 100% .
2 Getting Set Up 2-28 Phaser 380 Color Printer Status messages, such as Warming Up , appear on the top line of the display . Button labels, such as Info , Clean and Menu , appear on the lower line of the display . Button labels identify a function for the corresponding button located under the label.
Getting Set Up 2 User Manual 2-29 Selecting a language f or the front panel Messages that appear in the front panel window ar e in English by default. T o change the language to Spanish, French, German, Italian, or Japanese, follow these steps. 1. When the printer is on and Ready or the printer Õs name appears, press the Menu button.
2 Getting Set Up 2-30 Phaser 380 Color Printer Help P ages o ver vie w The printer has several Help Pages that you can print to learn more about the printer Õs operation and conÞguration. Refer to ÒPrinter Help PagesÓ on page 7-6 for a detailed list of available Help Pages.
Getting Set Up 2 User Manual 2-31 PC/Windo ws software Installer o verview The Phaser 380 printer Õs CD-ROM and diskettes include an installer application that automatically installs the printer Õs software onto your computer Õs hard disk.
2 Getting Set Up 2-32 Phaser 380 Color Printer Installing printer software f or Window 95 Note If you are installing fr om ßoppy diskettes, you may need more than one diskette depending on your Windows system.
Getting Set Up 2 User Manual 2-33 6. The Finish Installation dialog box contains instructions for completing the printer software setup; click Next . The Add Printer W izard program is automatically launched. Note The setup instructions remain visible while the Add Printer Wizard is running.
2 Getting Set Up 2-34 Phaser 380 Color Printer Installing printer software f or Windows NT 4.0 If you are installing softwar e from ßoppy diskettes, you may need more than one diskette depending on your W indows system.
Getting Set Up 2 User Manual 2-35 Easy Installation Custom Installation The f ollowing files are copied to y our hard disk: ■ QuarkXPress PDF (installs an application-specific printer description .
2 Getting Set Up 2-36 Phaser 380 Color Printer 6. The Finish Installation dialog box contains instructions for completing the printer software setup; click Next . The Add Printer W izard program is automatically launched. Note The setup instructions remain visible while the Add Printer Wizard is running.
Getting Set Up 2 User Manual 2-37 12. Select your printer , and click Next : ■ T ektronix Phaser 380 (standard printer conÞguration) ■ T ektronix Phaser 380 Extended (Extended Features option) If you are not sur e which version of the printer you have, check the printer Õs Startup Page for Extended Features: Ye s or No .
2 Getting Set Up 2-38 Phaser 380 Color Printer Installing printer software f or Windows NT 3.51 If you are installing softwar e from ßoppy diskettes, you may need more than one diskette depending on your W indows system.
Getting Set Up 2 User Manual 2-39 6. The Finish Installation dialog box contains instructions for completing the printer software setup; click Next . The Print Manager opens automatically . Note The setup instructions remain visible while the Print Manager is running.
2 Getting Set Up 2-40 Phaser 380 Color Printer 8. In the Create Printer dialog box, under Driver , select Other ; the Install Driver dialog box appears.
Getting Set Up 2 User Manual 2-41 12. Select options in the PostScript Printer Setup dialog box, and click OK . Note: Enabling the Use Printer Halftoning option is recommended. 13. In the Print Manager , from the Printer menu, select Exit . 14. In the Installation Completed dialog box, click Finish .
2 Getting Set Up 2-42 Phaser 380 Color Printer Installing printer software f or Windows 3.1 If you are installing softwar e from ßoppy diskettes, you may need more than one diskette depending on your W indows system.
Getting Set Up 2 User Manual 2-43 Easy Installation Custom Installation The f ollowing files are copied to y our hard disk: ■ T ektronix Printer Driver ■ QuarkXPress PDF (installs an application-specific printer descr iption file, if the application is f ound) ■ Samplers (installs color sampler char ts and a f onts sampler) 1.
2 Getting Set Up 2-44 Phaser 380 Color Printer 6. Select your printer type and click Next : ■ T ektronix Phaser 380 Base version (printer Õs standard conÞguration) ■ T ektronix Phaser 380 Extend.
Getting Set Up 2 User Manual 2-45 T ektronix Driver f or Windows 3.1: Setup instructions AdobePS 3 Driver for Windows 3.1: Setup instructions If you selected Easy Installation , or if you selected the T ektronix Driver for Windows 3.1 in the Custom Installation , continue with the f ollowing instructions: 1.
2 Getting Set Up 2-46 Phaser 380 Color Printer Macintosh software Installer o verview The Phaser 380 printer Õs CD-ROM and diskettes include an installer application that automatically installs the printer Õs software onto your Macintosh hard disk.
Getting Set Up 2 User Manual 2-47 Using the Macintosh Installer 1. Insert either the Phaser 380 Color Printer Installer for Mac OS Disk 1 or CD-ROM into the appropriate drive on your computer . 2. Double-click the Phaser 380 Installer icon. Click Continue until the Easy Install window appears.
2 Getting Set Up 2-48 Phaser 380 Color Printer Setting up the Phaser 380 printer driver The Phaser 380 printer driver is a T ektronix-modiÞed version of Apple's LaserW riter 7.1.2 printer driver . Use the Phaser 380 printer driver if you are using System Software 6.
Getting Set Up 2 User Manual 2-49 1. Install the printer Õs software as described on page 2-47. Select Easy Install to automatically install all of the necessary software, or select LaserW riter 8.3.4 Driver and Printer Descriptions in the Custom Install window .
2 Getting Set Up 2-50 Phaser 380 Color Printer Setting up the Phaser 380 GX driver If you are using Apple Macintosh QuickDraw GX and System Software 7.5 or later , use the Phaser 380 GX driver to print to your Phaser 380 printer . ■ The Phaser 380 GX driver works with QuickDraw GX and non-QuickDraw GX applications.
Getting Set Up 2 User Manual 2-51 5. In the Connect via ÞeldÕs pop-up menu, select your printer Õs communication method: ■ The AppleT alk option is the standard network connection. ■ The Servers option is used to select a shared desktop printer .
2 Getting Set Up 2-52 Phaser 380 Color Printer W orkstation software PhaserPrint™ software f or UNIX For UNIX environments, T ektronix of fers the optional PhaserPrintª software. PhaserPrint softwar e includes driver-selectable printer options, and provides fast, raster Þle and scr een copy printing to T ektronix color printers.
User Manual 3-1 Chapter 3 Printing Basics Overview Y ou can print to your printer from IBM-compatible personal computers, Macintosh computers, and workstations. Make sure your printer is set up with the appr opriate interface port; refer to ÒConnecting the printerÓ on page 2-20.
3 Printing Basics 3-2 Phaser 380 Color Printer Printing fr om a PC Y ou can print from a PC with or without a printer driver . The supported drivers allow you to select printing features right fr om your computer . W ithout a supported driver , you can make some printing selections from the printer Õs front panel.
Printing Basics 3 User Manual 3-3 * These features are av ailable with the printer’ s Extended Features option only . Print features quic k reference: Windows printer drivers Feature Windows 3.1 drivers AdobePS 3 T ektronix driver P ostScript Windows 95 drivers Microsoft P ostScript AdobePS 4 P ostScript Windows NT 4.
3 Printing Basics 3-4 Phaser 380 Color Printer Using the AdobePS 4 and Micr osoft drivers with Windows 95 T o select printing options, follow these steps: 1. From the taskbar , select Start . In the menu that appears, select Settings , then Printers .
Printing Basics 3 User Manual 3-5 Note If you are using host color corr ection, you need to make selections in the Graphics and Device Options tabs. Refer to the on-line manuals on the printer Õ s CD-ROM for more information on host color correction.
3 Printing Basics 3-6 Phaser 380 Color Printer Using the T ektronix driver f or Windows 3.1 T o select printing options, follow these steps: 1. From the Control Panel , double-click the Printers icon. 2. In the Printers dialog box, choose your printer from the list of installed printers.
Printing Basics 3 User Manual 3-7 6. Set the T imeouts . These options regulate your computer Õs communications with its printer ports. ■ Device Not Selected: T ype a value in this text box to change the number of seconds W indows waits before notifying you that a printer is off-line.
3 Printing Basics 3-8 Phaser 380 Color Printer 9. From the Options dialog box, click the Printer Features button to see the T ektronix Printer Features dialog box. Make color correction and print quality selections in this dialog box. Click OK to return to the Options dialog box.
Printing Basics 3 User Manual 3-9 If y ou are using PC/NFS If you have PC/NFS software installed on your computer , you need to make the following selection in the Network Options dialog box: 1. From the Main window , double-click the Print Manager icon.
3 Printing Basics 3-10 Phaser 380 Color Printer Using the Adobe P ostScript driver f or Windows 3.1 T o select printing options, follow these steps: 1. From the Control Panel , double-click Printers . 2. In the Printers dialog box, select the T ektronix Phaser 380 printer , then click Setup .
Printing Basics 3 User Manual 3-11 ■ Click the Job Control tab to see job-related options. ■ The PostScript header contains important PostScript information that must accompany each print job; it is not a banner page printed with each job.
3 Printing Basics 3-12 Phaser 380 Color Printer Using the Windows NT 3.51 P ostScript driver If you are using Micr osoft W indows NT , follow the instructions in ÒInstalling printer software for W indows NT 3.51Ó on page 2-38 to install a W indows NT PostScript driver with a Phaser 380 printer .
Printing Basics 3 User Manual 3-13 Making default settings 1. From the Properties dialog box, click the Device Settings tab. 2. In the Device Settings sheet, locate Form T o T ray Assignment . 3. Under Form T o T ray Assignment , highlight the Þrst tray .
3 Printing Basics 3-14 Phaser 380 Color Printer Selecting printer options within an application: Print 1. From the File menu, select Print ; the Print dialog box appears. Y ou can select a different printer and other settings in this dialog box. 2. Click on the Properties button; the Printer Document Properties sheet appears.
Printing Basics 3 User Manual 3-15 3. Click the Printer button; another Page Setup dialog box appears. Y ou can select a different printer her e. 4. Click the Properties button; the Printer Document Properties sheet appears. 5. Click the Advanced tab to change any printer features, including T ekColor .
3 Printing Basics 3-16 Phaser 380 Color Printer Printing fr om a Macintosh T o print from a Macintosh, you need a printer driver . Installing one of the supported drivers allows you to select printing features right fr om your computer . W ithout a supported driver , you can make some printing selections from the printer Õs front panel.
Printing Basics 3 User Manual 3-17 * These features are a vailable with the printer’ s Extended Features option only . ** A vailab le only with the LaserWr iter 8 driver . Print features quic k reference: Macintosh printer drivers Feature Phaser 380 driver Apple LaserWriter 8.
3 Printing Basics 3-18 Phaser 380 Color Printer Using the Phaser 380 printer driver ■ From the File menu, open the Page Setup dialog box. Use the Paper pop-up menu to select the printer Õs supported paper sizes. ■ From the File menu, open the Print dialog box.
Printing Basics 3 User Manual 3-19 Using the Phaser 380 GX driver Note Refer to the on-line manuals on the printer Õ s CD-ROM for details on using the Phaser 380 GX driver . Printing with a desktop printer ■ If you are using QuickDraw GX applications, do one of the following: ■ Select any desktop printer in the Print dialog box.
3 Printing Basics 3-20 Phaser 380 Color Printer Printing fr om a workstation Overview Y ou can print from a UNIX or VMS workstation through Ethernet, T oken Ring, parallel, or serial interfaces. W orkstation users can print from any application that generates color PostScript.
Printing Basics 3 User Manual 3-21 PhaserPrint software works with the workstationÕs native spooling system to print PostScript Þles and raster Þles in these formats: The printer Õs CD-ROM contains a demonstration copy of PhaserPrint software and an on-line instr uction guide in the UNIXDEMO directory .
3 Printing Basics 3-22 Phaser 380 Color Printer Printing fr om specific applications For printing from most applications, follow the instr uctions in ÒPC/W indows softwareÓ on page 2-31 or ÒMacintosh softwar eÓ on page 2-46 to install drivers and printer software.
Printing Basics 3 User Manual 3-23 Adobe Photoshop The PhaserPrint ª software plug-in operates within the Photoshop application to improve the image data transfer time fr om your computer to your printer . Use the installer application on the printer Õs CD-ROM or diskettes to install the PhaserPrint software plug-in.
3 Printing Basics 3-24 Phaser 380 Color Printer Selecting print features This printer supports several ways to select print features: ■ Through a supported printer driver (recommended) Use these selections to override the settings on the printer Õs front panel.
Printing Basics 3 User Manual 3-25 * Only av ailable with the printer’s Extended F eatures option. ** Only av ailable when the lo wer paper tray is not present.
3 Printing Basics 3-26 Phaser 380 Color Printer Print quality modes Using the printer drivers provided with your printer , you can select from three print quality modes: Fast Color Produces the fastest full-color prints. This print-quality mode is not available for transparency printing.
Printing Basics 3 User Manual 3-27 Color corrections The printer provides T ekColor Dynamic Correction softwar e, which consists of the following color correction modes. Refer to ÒColor corr ection descriptionsÓ on page 4-6 for more information. V ivid Color , the default color correction mode, is generally r ecommended.
3 Printing Basics 3-28 Phaser 380 Color Printer All about media The printer prints on a variety of paper sizes and grades, transparencies, and full-sheet, peel-off label stock (such as A very 5160).
Printing Basics 3 User Manual 3-29 Media sizes Media tray sizes. The standard paper tray and optional Lower Paper T ray Assembly tray recognize seven dif ferent media sizes: Executive, A4, Letter , Legal, T abloid, A3 and T abloid Maximum (for T abloid/A3 full-size bleeds).
3 Printing Basics 3-30 Phaser 380 Color Printer Relative media sizes. The following illustration shows the relative sizes of the media that the printer Õs media tray recognizes.
Printing Basics 3 User Manual 3-31 Manual feed sizes. The printer Õs manual feeder recognizes seven differ ent Þxed media sizes: Executive, A4, Letter , Legal, T abloid, A3 and T abloid Maximum (for T abloid/A3 full-size bleeds). The manual feeder also supports printing of custom media sizes, as well as printing of envelopes.
3 Printing Basics 3-32 Phaser 380 Color Printer Media weight The following table lists the supported weights for paper media printed from the media tray and fr om the manual feeder . Note Some thinner grades of paper may curl and cause media feeding problems.
Printing Basics 3 User Manual 3-33 Margins and ima g e area The image area is the part of the media wher e the printer is capable of printing. When the printer places an image on the media, the image area is always somewhat smaller than the actual media size.
3 Printing Basics 3-34 Phaser 380 Color Printer P aper and ink handling tips ■ Keep the media supplies, trays, and ink in covered containers. Dust and dirt can be transferred to the paper , resulting in poor print quality . ■ T o avoid having the paper stick together , gently fan the media before loading it into the media tray .
Printing Basics 3 User Manual 3-35 Media tra ys Standar d tra y The printer is shipped with a universal media tray that accepts both paper and transparency media. The media tray supports media sizes ranging fr om 184.2 to 332.5 mm (7.25 to 13.09 in.) wide to 266.
3 Printing Basics 3-36 Phaser 380 Color Printer Changing media sizes. The media tray uses two adjustable, blue-colored guides to hold paper and transparency media in position. Each guide has two tabs that operate independently . T o adjust a guide, press both tabs at the same time and slide the guide in or out to position it against the media.
Printing Basics 3 User Manual 3-37 Lower paper tra y The Lower Paper T ray Assembly , using the same universal media tray , operates identically to the printer Õs standard tray with one exception. It does not support printing of transparencies, and ther efore ignores the position of the media-selector switch on the side of the media tray .
3 Printing Basics 3-38 Phaser 380 Color Printer Printing on letterhead Letterhead must be loaded face up in the media tray with the bottom edge of the page closest to the media tray handle. Set the media selector switch on the side of the printer to Paper .
Printing Basics 3 User Manual 3-39 Printing transparencies T ektronix transparency media is r ecommended for use in this printer , as it provides optimal image quality , enhanced ink adhesion, and durability . T ektronix transparency media is available in A, A4 and T abloid Maximum sizes.
3 Printing Basics 3-40 Phaser 380 Color Printer 2. When you are printing transpar encies using the standard media tray , load up to 100 transparency sheets in the tray . A label inside the media tray indicates the trayÕs maximum transparency capacity .
Printing Basics 3 User Manual 3-41 Manual-f eed printing 1. Select Manual Feed from a supported printer driver . 2. Click on the Print button. 3. Go to the printer and open the manual-feed cover using the recessed Þnger tab. 4. Adjust the guide on the inside of the manual-feed cover to match the media you are using.
3 Printing Basics 3-42 Phaser 380 Color Printer Manual-feed letterhead: When you manually feed letterhead, orient the letterhead face-down and feed the bottom edge Þrst.
Printing Basics 3 User Manual 3-43 Manual-feed en velopes: When you manually feed envelopes, orient the envelope with the printing side face down and the hinge of the ßap on the left side. 6. After the Þrst sheet enters the printer , wait for the front panel to prompt you again befor e feeding the next sheet.
3 Printing Basics 3-44 Phaser 380 Color Printer Duple x printing The printer supports duplex printing from the manual-feed slot. Note Frequent duplexing incr eases the need to perform paper feed roller cleaning procedur es. Refer to ÒIdentifying cleaning proceduresÓ on page 5-16 for more information.
Printing Basics 3 User Manual 3-45 Printer languages: P ostScript, HP-GL, PCL5 The printer supports PostScript Level 1 and Level 2, and HP-GL (Hewlett-Packard Graphics Language) printer languages. Additionally , the printer supports the monochrome PCL5 (Printer Command Language) printer language.
3 Printing Basics 3-46 Phaser 380 Color Printer Fonts For general information on fonts, you can request a document catalog fr om HAL or EuroHAL, T ektronixÕ automated fax systems. Refer to ÒUsing the automated fax systemsÓ on page 6-3 for instructions on using HAL and EuroHAL.
Printing Basics 3 User Manual 3-47 Printer’ s Extended Features option If you have the printer Õs Extended Features option, A TM software and 69 fonts are included on a separate CD-ROM. A TM software helps your computer to display these fonts on screen as they will appear in your prints.
3 Printing Basics 3-48 Phaser 380 Color Printer.
User Manual 4-1 Chapter 4 Printing: Beyond the Basics Refer to the following topics: ■ W orking with color ■ T ekColor corrections Ñ making the best selection ■ Using color sampler charts ■ M.
4 Printing: Beyond the Basics 4-2 Phaser 380 Color Printer W orking with color Whether you are pr oducing color reports, memos, graphs, charts, overhead transparencies for pr esentations, color handouts, or design comps, there are a few things to keep in mind when using color .
Printing: Beyond the Basics 4 User Manual 4-3 T ekColor corrections — making the best selection The printer Õs T ekColor color correction options pr ovide simulations of differ ent color devices. Follow these basic guidelines so that the printer accurately repr oduces the colors you want on your prints.
4 Printing: Beyond the Basics 4-4 Phaser 380 Color Printer Deciding which color correction to use Color printers and computer display screens pr oduce color differently . Printers use the subtractive primaries CMYK (cyan, magenta, yellow , and black), and produce color when light is r eßected off the paper .
Printing: Beyond the Basics 4 User Manual 4-5 Printing objective or prob lem Color correction to use T ur n off all color corrections None Using P ANT ONE Colors Brightest, most vibrant colors Vivid C.
4 Printing: Beyond the Basics 4-6 Phaser 380 Color Printer Color correction descriptions T urning off all color corrections If you do not want to use any T ekColor color corrections, you can specify no corrections fr om a supported driver , with a PostScript utility Þle, fr om the printer Õs front panel or through PhaserLink softwar e.
Printing: Beyond the Basics 4 User Manual 4-7 Closely matc h printing press colors There ar e several printing press color correction options. Each pr ess option conforms to a differ ent printing standard. Use a press option if you ar e previewing work for a four -color job to be printed on a printing press.
4 Printing: Beyond the Basics 4-8 Phaser 380 Color Printer Printing in gray scale The Monochrome option prints your color image as a monochrome gray scale (shades of gray between black and white). Use this option to print page masters for photocopying in black-and-white.
Printing: Beyond the Basics 4 User Manual 4-9 Special considerations If y our Phaser 380 printer is shared on a netw ork Another user may use the downloadable color correction utility Þles, or the printer Õs front panel, to change the printer Õs default color correction setting.
4 Printing: Beyond the Basics 4-10 Phaser 380 Color Printer Printing and using the color sampler charts Y ou can print color sampler charts from your printer to see how the colors, as speciÞed from within an application, will look when printed.
Printing: Beyond the Basics 4 User Manual 4-11 Methods of printing P ANT ONE Colors There ar e two ways of working with P ANTONE Colors: ■ ÒPrinter-speciÞc P ANTONE ColorsÓ on page 4-1 1 are process color simulations of P ANTONE Spot Colors.
4 Printing: Beyond the Basics 4-12 Phaser 380 Color Printer P ANT ONE Colors fr om swatch books In some applications, you can select P ANTONE Colors from a swatch book. These colors can be proofed on your Phaser 380 printer befor e Þnal printing on a printing press.
Printing: Beyond the Basics 4 User Manual 4-13 Using the Quic k Collate option The Quick Collate option in the supported drivers performs document collation in the printer .
4 Printing: Beyond the Basics 4-14 Phaser 380 Color Printer The number of pages that can be collated at one time depends on these factors: ■ The number of hard disks attached to the printer .
Printing: Beyond the Basics 4 User Manual 4-15 Pre vie wing with Chec k Print This feature is available only with the printer Õs Extended Features option.
4 Printing: Beyond the Basics 4-16 Phaser 380 Color Printer 2. Check your Þrst print. At the Check Print message on the printer Õs front panel, press one of the buttons: ■ Reprint: Reprints the Þrst page, then the printer pauses again for the duration of the selected timeout or until you press one of the buttons.
Printing: Beyond the Basics 4 User Manual 4-17 Using Image Smoothing Image Smoothing blends the adjacent colors in an image so that color transitions are less noticeable. Image smoothing is typically used when the image being printed is at a lower resolution than the printer Õs output resolution.
4 Printing: Beyond the Basics 4-18 Phaser 380 Color Printer Printing the Color Contr ol Strip The Color Control Strip feature in supported printer drivers prints a band of colors along the bottom edge of your print job. Use this feature to check the consistency of printed colors between prints made on this printer and other printers.
User Manual 5-1 Chapter 5 Caring for Your Printer Overview The following topics will help you to care for the printer and keep it in peak operating condition: ■ Adding ink Add ink when the ink level drops to one-half stick. The fr ont panel displays an Ink Low message indicating when to add ink.
5 Caring for Your Printer 5-2 Phaser 380 Color Printer Adding ink Appro ximate time to complete: 1 minute The printer uses Phaser 380 ColorStix ¨ solid-ink sticks. The front panel displays a message telling you when the printer is low on ink, giving you time to reor der .
Caring for Your Printer 5 User Manual 5-3 The print-quality setting and ink coverage per print affect the printer Õs ink consumption. T o reorder additional ink sticks, contact your local dealer or , in the United States, call T ektronix at 1-800-835-6100 to locate a dealer near you.
5 Caring for Your Printer 5-4 Phaser 380 Color Printer Emptying the waste liner (A) Appro ximate time to complete: 3 minutes The waste liner (A) fits inside the maintenance tray (B) which is located behind the front cover .
Caring for Your Printer 5 User Manual 5-5 2. When you open the front cover , the following message appears: Waste Liner (A) Full Remove Tray (B) 3. Grasp the maintenance tray by the front handles and lift up while sliding it out of the printer .
5 Caring for Your Printer 5-6 Phaser 380 Color Printer 4. Lift one end of the blue waste liner by its handle to release it fr om the maintenance tray; remove the waste liner fr om the maintenance tray . 5. Empty the contents of the waste liner by twisting it.
Caring for Your Printer 5 User Manual 5-7 Replacing the maintenance tra y (B) Appro ximate time to complete: 22 minutes The printer uses the maintenance tray , located inside the printer behind the front cover , prior to each printing and during cleaning operations.
5 Caring for Your Printer 5-8 Phaser 380 Color Printer 1. Open the front cover . Caution Some surfaces inside the printer may be hot. Be careful not to touch the areas marked with this caution icon: 2.
Caring for Your Printer 5 User Manual 5-9 3. Grasp the maintenance tray by the front handle and lift up while sliding it out of the printer . Y ou may notice an accumulation of ink, paper dust and drum ßuid on the maintenance tray blade of a used maintenance tray .
5 Caring for Your Printer 5-10 Phaser 380 Color Printer Replacing the media tra y separator pad Appro ximate time to complete: 2 minutes The printer uses a separator pad in the media tray to help separate sheets of media being drawn from the tray .
Caring for Your Printer 5 User Manual 5-11 2. Remove any media loaded in the tray and turn the tray over . 3. Locate the two blue-colored tabs associated with the r eplaceable separator pad. Pinch the two blue tabs together to release the separator pad from the media tray and push it out fr om the tray .
5 Caring for Your Printer 5-12 Phaser 380 Color Printer 4. Remove and discard the old separator pad. 5. Install the new replacement separator pad. An alignment guide on the separator pad assembly ensures pr oper installation. Note When properly aligned, the separator pad should slide easily into position.
Caring for Your Printer 5 User Manual 5-13 Cleaning the printer Periodically cleaning the printer keeps it in peak operating condition. Automatic cleaning procedur es to cure many problems ar e available through the fr ont panel by pressing the Clean button.
5 Caring for Your Printer 5-14 Phaser 380 Color Printer Cleaning supplies When you receive your new printer , it includes these cleaning supplies: 1. Cleaning tray 2.
Caring for Your Printer 5 User Manual 5-15 Using isopr opyl alcohol In general, it is best to use the purest isopr opyl alcohol (99%) available to you. Y ou can use 90% pure isopr opyl alcohol, but if you do, you must wait after cleaning to make sure that printer parts ar e completely dry .
5 Caring for Your Printer 5-16 Phaser 380 Color Printer Identifying c leaning pr ocedures Cleaning procedur es are refer enced by the type of printing problem you may be experiencing. Use the following tables to help you locate an appropriate cleaning pr ocedure.
Caring for Your Printer 5 User Manual 5-17 Cleaning f or light stripes: printhead Appro ximate time to complete: 3-10 minutes If your prints have 2.5 mm (1/10 in.) lengthwise stripes that are the wr ong color or have missing colors, you can correct the pr oblem by cleaning the printhead.
5 Caring for Your Printer 5-18 Phaser 380 Color Printer 5. T o conÞrm that the problem has been corrected, pr ess the Test button to print a test page.
Caring for Your Printer 5 User Manual 5-19 6. If one or more of the color bars ar e still missing, repeat the cleaning sequence. Press the Clean button once again to initiate a more aggr essive cleaning sequence. When cleaning ends, the printer outputs a cleaning page that you may discard as normal ofÞce waste.
5 Caring for Your Printer 5-20 Phaser 380 Color Printer Cleaning f or upper tra y jams: media pick r oller Appro ximate time to complete: 5 minutes If you are experiencing media feeding pr oblems incl.
Caring for Your Printer 5 User Manual 5-21 3. Press the Clean button. A front panel message pr ompts you to install the cleaning tray in the upper media tray . a. Remove the upper media tray from the printer . Remove all print media from the media tray .
5 Caring for Your Printer 5-22 Phaser 380 Color Printer d. Place the cleaning tray in the media tray so that the trayÕs sponge pad is nearest the paper trayÕs handle. Pr ess the two tabs underneath the cleaning tray into the two square notches provided in the media tray .
Caring for Your Printer 5 User Manual 5-23 8. T o remove paper dust, use a clean cloth or a dry brush to wipe the separator pad located inside the media tray near the paper trayÕs handle. Note If the separator pad appears worn or the printer is picking multiple sheets of media, consider replacing the separator pad.
5 Caring for Your Printer 5-24 Phaser 380 Color Printer 10. Reload media in the media tray . Replace the upper media tray in the printer . 11. Press the Exit button to r eturn to normal operation. Store the cleaning tray in its original packaging for later use.
Caring for Your Printer 5 User Manual 5-25 3. Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer . Place the maintenance tray on a level surface. Note Once the maintenance tray has been partially used, it leaks drum ßuid if tipped.
5 Caring for Your Printer 5-26 Phaser 380 Color Printer 5. Scrub the surface of the media-pick roller thoroughly . If the cloth becomes dirty , discard it and use another .
Caring for Your Printer 5 User Manual 5-27 8. Locate the bottom of the media-pick roller accor ding to the following illustration. 9. Using an alcohol-soaked cloth, scrub the bottom surface of the pick roller thoroughly . 10. Replace the upper media tray in the printer .
5 Caring for Your Printer 5-28 Phaser 380 Color Printer Cleaning f or jams and ink smears: media-feed r ollers Appro ximate time to complete: 5 minutes If you have already performed the ÒCleaning for ink smears: internal paper pathÓ cleaning procedur e but ink smear problems persist, clean the upper and lower paper feed rollers.
Caring for Your Printer 5 User Manual 5-29 1. When the printer is on and the Ready message or the printer Õs name appears, press the Clean button. The printer displays the Þrst selection in the menu: Clean:Light Stripes <---- Clean Test 2.
5 Caring for Your Printer 5-30 Phaser 380 Color Printer 5. Open the front cover . 6. The following message appears: Turn Upper Feed Rollers Clean Cancel Caution Hot surfaces exist behind the upper paper-feed rollers. T o avoid personal injury during cleaning procedur es, do not reach in behind the paper feed rollers.
Caring for Your Printer 5 User Manual 5-31 7. There ar e two sets of upper media-feed rollers located above the maintenance tray . One set of rollers is r ubber; the other set is white plastic. T urning the upper rubber rollers also turns the upper plastic rollers.
5 Caring for Your Printer 5-32 Phaser 380 Color Printer 11. Press the left arr ow (<---) button until the following message appears: Clean:Lower Feed Rollers <---- Clean Cancel 12. Press Clean , the following message appears: Turn Lower Feed Rollers Clean Cancel 13.
Caring for Your Printer 5 User Manual 5-33 14. After the printer turns the rollers several times, move the cleaning card to the right to continue cleaning the lower media-feed r ollers. 15. Repeat Steps 14 and 15 until all lower media-feed rollers have been cleaned.
5 Caring for Your Printer 5-34 Phaser 380 Color Printer Cleaning f or lower tra y jams: paper pic k roller Appro ximate time to complete: 5 minutes If you are experiencing media feeding pr oblems incl.
Caring for Your Printer 5 User Manual 5-35 3. Press the Clean button. A front panel message pr ompts you to install the cleaning tray in the lower paper tray . a. Remove the lower paper tray from the printer . Remove all paper from the paper tray . b.
5 Caring for Your Printer 5-36 Phaser 380 Color Printer d. Place the cleaning tray in the lower paper tray so that the trayÕs sponge pad is nearest the paper trayÕs handle. Pr ess the two tabs underneath the cleaning tray into the two square notches provided in the media tray .
Caring for Your Printer 5 User Manual 5-37 7. Remove the cleaning tray from the paper tray . 8. T o remove paper dust, use a clean cloth or a dry brush to wipe the separator pad located inside the paper tray near the paper trayÕs handle. 9. Use a clean cloth or a dry brush to wipe the cork pad located in the bottom of the media tray .
5 Caring for Your Printer 5-38 Phaser 380 Color Printer 11. The front panel r e-displays the following message: Clean:Jam At Lower Tray <---- Clean Test 12. Press the Exit button to r eturn to normal operation. Store the cleaning tray in its original packaging for later use.
Caring for Your Printer 5 User Manual 5-39 Cleaning f or lower tra y jams: paper -feed roller s Appro ximate time to complete: 5 minutes The Lower Paper T ray AssemblyÕs paper -feed rollers carry the paper from the lower paper tray up to the printer Õs feed rollers.
5 Caring for Your Printer 5-40 Phaser 380 Color Printer 6. Remove the upper media tray from the printer and the following message appears: Turn Lower Tray Rollers Clean Cancel 7.
Caring for Your Printer 5 User Manual 5-41 Cleaning f or ink smears and transfix pr oblems: internal paper path Appro ximate time to complete: 3-20 minutes If your prints have oil stains, stray ink m.
5 Caring for Your Printer 5-42 Phaser 380 Color Printer 3. Press the Clean button. The printer displays the following message: Clean:Ink Smears Quick Extended 4. Press the Quick button. After a short delay during the warm-up period, the printer begins an automatic sequence of feeding 5 clean sheets of paper from the upper media tray .
Caring for Your Printer 5 User Manual 5-43 Cleaning f or ink smears: paper -exit path Appro ximate time to complete: 10 minutes If you have already performed the ÒCleaning for ink smearsÓ cleaning procedur e but problems persist, you should clean the paper-exit path.
5 Caring for Your Printer 5-44 Phaser 380 Color Printer 1. When the printer is on and the Ready message or the printer Õs name appears, press the Clean button. The printer displays the Þrst selection in the menu: Clean:Light Stripes <---- Clean Test 2.
Caring for Your Printer 5 User Manual 5-45 6. T o clean the rubber exit rollers fr om the outside of the printer , place an alcohol-soaked cleaning cloth against the rubber r ollers in the exit tray (where the prints ar e ejected). Start from the far left side of the printer .
5 Caring for Your Printer 5-46 Phaser 380 Color Printer 9. T o check the condition of the exit Þngers, Þrst open the front cover . 10. Open the exit cover using the blue release button located inside the front cover at the top of the printer .
Caring for Your Printer 5 User Manual 5-47 Caution T o avoid damaging the print drum and exit Þngers, never scrape excess ink with a tool or Þngernail. Use a dry swab provided with the cleaning kit. Note If ink ßakes from the exit Þngers fall into the printer , they can cause print quality problems.
5 Caring for Your Printer 5-48 Phaser 380 Color Printer 12. T o clean the white plastic exit rollers, place and hold an alcohol-soaked cloth on top of each roller while turning the individual roller with your thumb or for eÞnger . Caution T o avoid damaging the print drum and exit Þngers, never scrape excess ink with a tool or Þngernail.
Caring for Your Printer 5 User Manual 5-49 Cleaning the maintenance tra y blade (optional) During normal use, you may notice an accumulation of ink, paper dust and drum ßuid on the maintenance tray blade. In most cases, build-up of deposits on the blade does not affect the operation of the maintenance tray .
5 Caring for Your Printer 5-50 Phaser 380 Color Printer 2. Grasp the maintenance tray by the front handle and lift up while sliding it out of the printer . Place the maintenance tray on a level surface. Note Once the maintenance tray has been partially used, it leaks drum ßuid if tipped.
Caring for Your Printer 5 User Manual 5-51 3. Using a dry , lint-free cloth, clean one end of the maintenance tray blade by lightly wiping the blade from the center and moving outward. Pay particular attention to cleaning the upper edge of the blade closest to the felt pad.
5 Caring for Your Printer 5-52 Phaser 380 Color Printer 4. Clean the other end of the blade by wiping from the center of the blade and moving outward in the opposite dir ection. 5. Install the maintenance tray in the printer . 6. Close the front cover and wait for the printer to warm up.
Caring for Your Printer 5 User Manual 5-53 Mo ving y our printer Before moving the printer , follow these three important steps as described later in detail. 1. T urn off the printer and wait for at least 45 minutes. 2. Remove the maintenance tray (B).
5 Caring for Your Printer 5-54 Phaser 380 Color Printer Remo ving the maintenance tra y (B) 1. Remove the maintenance tray from the printer , keeping it level. Remove, empty , and replace the waste liner if it contains lar ge deposits of waste ink. Refer to ÒEmptying the waste liner (A)Ó on page 5-4 for detailed instructions.
Caring for Your Printer 5 User Manual 5-55 Loc king the transit restraint Refer to the following illustration while performing these steps. 1. When the printer displays the Ready message or the printer Õs name, power it down using the rear -panel On/Off switch.
5 Caring for Your Printer 5-56 Phaser 380 Color Printer Changing line v oltage If you move the printer to a country that uses a differ ent line voltage, the printer automatically switches to use the new line voltage. The new location may requir e a different power cor d; contact your local T ektronix of Þce or dealer for details.
User Manual 6-1 Chapter 6 Troubleshooting If y ou need help If you need assistance, contact your local T ektronix dealer or sales repr esentative or any of these listed resources: T ype of service How to access Details Product Suppor t (hardware and softw are troubleshooting and ser vice repair) U .
6 Troubleshooting 6-2 Phaser 380 Color Printer Receiving email update notices Using the W orld W ide W eb, you can register to r eceive email notiÞcation of new printer drivers, accessories and upgrades for your T ektronix Phaser color printer as they become available.
Troubleshooting 6 User Manual 6-3 Using the automated fax systems As an alternative to other resour ces, and to provide up-to-date information quickly , T ektronix has set up HAL (Highly Automated Library), Eur oHAL and OzHAL interactive, automated fax systems.
6 Troubleshooting 6-4 Phaser 380 Color Printer Fr ont panel messages The front panel displays messages indicating the condition of the printer . Some messages, such as Standby and Warming Up , simply provide status information. These messages do not requir e user action.
Troubleshooting 6 User Manual 6-5 Install New Tray (B) Maintenance tra y (B) is empty . Open the front cover , remov e the maintenance tray and replace it with a new maintenance tr a y . Jam At Exit Tray Open the front cov er , press the e xit cov er release button and remo ve the jammed paper .
6 Troubleshooting 6-6 Phaser 380 Color Printer Jam:Remove Upper Tray Jam:Remove Media Tray There is a paper jam at the upper media tra y as opposed to the lower paper tr ay . Remov e the upper media tra y and the jammed media. ■ Y ou may need to clean the paper-pick or paper-f eed rollers.
Troubleshooting 6 User Manual 6-7 Waiting For Manual Feed Inser t paper or transparency in the manual-f eed slot. Waiting For Paper The print job specifies paper but the printer detects that the transparency tra y is installed. Load paper in the media tra y and press OK .
6 Troubleshooting 6-8 Phaser 380 Color Printer Pr oblems and solutions Refer to the following tables if you encounter problems with the printer . Media feeding or jamming pr oblems Symptom Solution Media f eed or pick problems at the upper tra y . Use standard weight paper or T ektronix transparency media.
Troubleshooting 6 User Manual 6-9 P aper jamming at manual-f eed slot. W ait for the front panel prompt bef ore feeding paper . Make sure that the proper page siz e is selected for the slot. Align paper against the left edge of the manual-f eed slot. Use standard weight paper or T ektronix transparency media.
6 Troubleshooting 6-10 Phaser 380 Color Printer Printed image is shifted, the wrong color , or margins are not correct. ■ Y ou may hav e to make adjustments in the application or print dr iv er. Refer to “Printing and installation problems” on page 6-12.
Troubleshooting 6 User Manual 6-11 Image prints in blac k-and-white instead of color . ■ PC users: Be sure to use a driver that suppor ts color P ostScript. If you are running Windo ws, use the T ektronix-supplied driver that was shipped with the printer’ s software.
6 Troubleshooting 6-12 Phaser 380 Color Printer Network pr oblems Symptom Solution The printer doesn’t appear in the Chooser on a Macintosh. ■ Alwa ys make network connections bef ore turning on the printer . T ur n the printer off, wait at least 15 seconds and turn the pr inter’ s power on again.
Troubleshooting 6 User Manual 6-13 The printer processes an image but does not finish printing (the pr inter times out). ■ PC users: If you are using the serial or parallel por t, use the MODE command to set the PC’ s communication parameters .
6 Troubleshooting 6-14 Phaser 380 Color Printer A Macintosh printed image has shifted or the margins are not correct. ■ Y ou should install a suppor ted pr inter driver and the Phaser 380 printer PPD onto your Macintosh to select the correct page sizes from the driver .
Troubleshooting 6 User Manual 6-15 The printer processes a file sent via the serial or parallel por t and the job prints successfully . After printing, the pr inter goes into Standby mode , but doesn’t come out of Standby mode f or the ne xt print job.
6 Troubleshooting 6-16 Phaser 380 Color Printer Ink Low message appears when ink bins are full. Apply pressure to each row of ink stic ks in the loading bin to make sure the y are not jammed. Dela yed printout. See “Printer standby modes” on page 7-8.
Troubleshooting 6 User Manual 6-17 All about media jams Use the following guidelines to help prevent paper and transpar encies from jamming inside the printer . ■ When installing a new maintenance tray , push on both sides of the tray to latch it Þrmly into the printer .
6 Troubleshooting 6-18 Phaser 380 Color Printer Locating jammed media Paper jams can occur in these places: 1. Inside the exit cover 2. Inside the front cover 3. At the manual-feed slot 4. At the upper media tray and Lower Paper T ray Assembly . Caution Some surfaces inside the printer may be hot.
Troubleshooting 6 User Manual 6-19 Remo ving jammed media T o avoid ink smears inside the printer , always try to pull jammed paper or transparency media out thr ough the top of the printer (the exit cover). If the jammed media cannot be cleared fr om the exit cover , open the front cover and check for jammed media.
6 Troubleshooting 6-20 Phaser 380 Color Printer 3. If necessary , open the exit cover using the blue release button located inside the front cover , at the top of the printer . 4. Using both hands, pull the jammed media out the top of the printer . 5.
Troubleshooting 6 User Manual 6-21 If y our file doesn’t print If you've conÞgured a supported driver for your printer but your printer isn't printing, try the following suggestions. If these suggestions fail to solve the problem, use the T ektronix PostScript Level 2 err or handler utility to determine what is wrong.
6 Troubleshooting 6-22 Phaser 380 Color Printer Windows user s (g eneral) ■ Check to make sure that you have conÞgur ed the communications ports and the Handshake option correctly . Refer to ÒPrinting Help Pages from the fr ont panelÓ on page 2-30 for information on printing a ConÞguration Page.
Troubleshooting 6 User Manual 6-23 If y ou are using PC/NFS If you have PC/NFS (Personal Computer/Network File System) software installed on your computer , you need to make the following selection in the Network Options dialog box: 1. From the Main window , double-click the Print Manager icon.
6 Troubleshooting 6-24 Phaser 380 Color Printer Windows 95 1. Select Start in the taskbar on your screen. 2. In the menu that appears, select Settings . 3. In the next menu, select Printers ; the Printers window appears. 4. Click on your printer Õs icon and select Properties from the File menu.
Troubleshooting 6 User Manual 6-25 Chec k the printer’ s language mode If your Þle doesnÕt print, the language on the printer Õs port you are using may have been changed. 1. Print a copy of the printer Õs ConÞguration Page to see the language mode on each port.
6 Troubleshooting 6-26 Phaser 380 Color Printer P ostScript printing err or s Note For information on speciÞc applications, request a document catalog from HAL or EuroHAL, the T ektronix automated fax systems. Refer to ÒUsing the automated fax systemsÓ on page 6-3 for instructions on using these systems.
Troubleshooting 6 User Manual 6-27 Using a P ostScript err or handler The error handling utility is useful for diagnosing pr oblems when a job doesnÕt print. This utility installs a PostScript error -handling function in the printer to help determine the cause of some PostScript printing problems.
6 Troubleshooting 6-28 Phaser 380 Color Printer Fixing timeout pr oblems in Windows If print jobs are timing out and not printing, you may need to incr ease the timeout values in W indows and in the printer . T ry one of the following procedures to change the W indows timeout.
Troubleshooting 6 User Manual 6-29 Windows timeout: Fr om DOS (and Windows 3.1) Note T o use this procedur e, the printer must be connected directly to your computer , not on a network. 1. At the DOS prompt, issue the DOS MODE command by typing the following: MODE LPT1:,,P 2.
6 Troubleshooting 6-30 Phaser 380 Color Printer Note The TIMEOUTS.PS Þle affects printer operation. If the printer is shared on a network, using this Þle may affect the prints r equested by other users. 1. Locate the utility Þles in the PHSR380 directory on the printer Õs CD-ROM.
Troubleshooting 6 User Manual 6-31 Printed color s are not what y ou expected In general ■ Check the printer settings in the printer driver . ■ T ry selecting another Color Correction option. Supported printer drivers provide access to the various T ekColor color corrections.
6 Troubleshooting 6-32 Phaser 380 Color Printer Printing P ANT ONE Colors If a Phaser 380 printer Õs printer-speciÞc P ANTONE Colors are not printing as expected, make sure you ar e printing with Enhanced (600 x 300) mode with color corrections set to None .
Troubleshooting 6 User Manual 6-33 Using the T ektronix halftone screens T ektronix halftone screens ar e designed for T ektronix printers, and impr ove print quality over application-set halftone screens. The Setscr een Off (SCRENOFF .PS) utility Þle redeÞnes some PostScript operators, such as the setscreen , setcolorscr een and sethalftone .
6 Troubleshooting 6-34 Phaser 380 Color Printer PC and workstation user s 1. Locate the utility Þles in the PHSR380 directory on the printer Õs CD-ROM. 2. Copy the Þles that you need to your computer Õs hard disk or use them directly fr om the CD-ROM.
Troubleshooting 6 User Manual 6-35 Selecting page sizes in Windows applications In some W indows applications, you can select printer page sizes in a Print Setup dialog box accessed from the File menu. If you use a Print Setup dialog box to select the Phaser 380 printer from your application, some page sizes may not be visible in the list.
6 Troubleshooting 6-36 Phaser 380 Color Printer Windows 95 1. Click the Start icon in the taskbar on your computer screen; a menu appears. 2. Move the cursor over Settings ; another menu appears. 3. In the menu, click Printers ; the Printers window appears.
Troubleshooting 6 User Manual 6-37 Fonts printing incorrectl y fr om Windows If fonts are printing incorr ectly from W indows, make sure you installed the correct printer with either the T ektronix driver for W indows 3.1, or with the W indows 95 PostScript driver .
6 Troubleshooting 6-38 Phaser 380 Color Printer Sharing the printer on a netw ork Driver , utility files, and front panel interactions If your Phaser 380 printer is shared by other users on a network.
Troubleshooting 6 User Manual 6-39 ■ When you print from a non-supported driver , your images are printed with one of the following selections: ■ A color correction utility Þle, if one has been downloaded to the printer . ■ The selection on the printer Õs front panel TekColor Corrections menu.
6 Troubleshooting 6-40 Phaser 380 Color Printer.
User Manual 7-1 Chapter 7 Using the Front Panel Fr ont panel overvie w The printer Õs front panel provides you with information about the printer Õs operation, as well as buttons for accessing printer menus. Fr ont panel indicators The front panel also includes two indicator lights: 1.
7 Using the Front Panel 7-2 Phaser 380 Color Printer Fr ont panel b uttons 1. The Exit button allows you to perform these menu functions: ■ Back up a level in the menu without making a selection.
Using the Front Panel 7 User Manual 7-3 T wo-line displa y The two lines of the display have the following functions: Line 1 ■ Displays status messages such as Ready , Printing or the printer Õs name. ■ Displays operation errors and warnings such as Out Of Ink .
7 Using the Front Panel 7-4 Phaser 380 Color Printer Enabling and disab ling the fr ont panel menu The printer allows a system administrator to lock the front panel menu by downloading a utility Þle. In this protected mode, you can print the pages in the Help Pages menu, but cannot modify any settings in the rest of the menu .
Using the Front Panel 7 User Manual 7-5 Fr ont panel menu map Phaser ® 380 Menu Map scrolls backward through available selections scrolls forward through available selections enters the next sub-menu.
7 Using the Front Panel 7-6 Phaser 380 Color Printer Printer Help P ages The printer has several Help Pages that you can print from the fr ont panel to learn more about the printer . Menu Map The menu map provides a graphical view of the fr ont panel menus.
Using the Front Panel 7 User Manual 7-7 Demonstration P age Y ou can print copies of a sample demonstration page through the front panel or through the W orld W ide W eb (refer to the PhaserShare Status Softwar e User Manual.
7 Using the Front Panel 7-8 Phaser 380 Color Printer Printer standb y modes Y ou can change or disable Energy Star settings through the fr ont panel (refer to ÒFront panel menu mapÓ on page 7-5) or thr ough the W orld W ide W eb (refer to the PhaserShar e Status Software User Manual.
Using the Front Panel 7 User Manual 7-9 Selecting the c leaning page source The printer picks sheets of paper from a designated media tray as part of its self-maintenance and jam recovery r outines. The default cleaning page source for the printer is the upper tray .
7 Using the Front Panel 7-10 Phaser 380 Color Printer.
User Manual 8-1 Chapter 8 Supplies, Accessories, and Expanding Your Printer T ektr onix supplies: the mark of quality T ektronix supplies are developed and tested as a total system Ñ printer , ink, and media. These system components work together to produce consistent, high-quality color images.
8 Supplies, Accessories, and Expanding Your Printer 8-2 Phaser 380 Color Printer Or dering printer supplies For a complete list of printer supplies, refer to the supplies information sheet that was shipped with the printer and contact your local dealer or , in the United States, call T ektronix at 1-800-835-6100.
Supplies, Accessories, and Expanding Your Printer 8 User Manual 8-3 Interface cables and adapter s The following cables and adapters are available thr ough T ektronix or your dealer .
8 Supplies, Accessories, and Expanding Your Printer 8-4 Phaser 380 Color Printer Extended Features upgrade In its standard conÞguration, the Phaser 380 printer of fers Fast Color and Standard color printing modes, 16 Mbytes of RAM memory , and 39 fonts.
Supplies, Accessories, and Expanding Your Printer 8 User Manual 8-5 Lo wer P aper T ra y Assembl y (recommended) An optional, 250-sheet Lower Paper T ray Assembly for paper printing lets you conÞgure the printer for dual-tray printing capability . T wo trays are especially useful if you commonly print on several sizes and types of media.
8 Supplies, Accessories, and Expanding Your Printer 8-6 Phaser 380 Color Printer Memory upgrade 16 Mbytes of Memory . In its standard conÞguration, the Phaser 380 printer has 16 Mbytes of memory . Y ou can upgrade the printer to 48 Mbytes or 64 Mbytes of memory to gain printing features and impr ove performance.
Supplies, Accessories, and Expanding Your Printer 8 User Manual 8-7 PhaserShare netw ork cards (recommended) T ektronix PhaserShareª network car ds offer high-performance network connectivity for your color printer . PhaserShare network car ds can be easily installed in your printer .
8 Supplies, Accessories, and Expanding Your Printer 8-8 Phaser 380 Color Printer Phaser Cop ystation The Phaser Copystation adds easy-to-use, walk-up color copying capability to the Phaser 380 Color Printer .
Supplies, Accessories, and Expanding Your Printer 8 User Manual 8-9 PhaserPrint f or UNIX software For printing in Unix environments, T ektronix of fers PhaserPrintª for UNIX software. PhaserPrint softwar e provides fast raster Þle and screen copy printing to T ektronix color printers.
8 Supplies, Accessories, and Expanding Your Printer 8-10 Phaser 380 Color Printer.
User Manual 9-1 Chapter 9 Regulatory Information and Specifications Dec laration of conformity T ektronix, Inc. Color Printing and Imaging Division P .
9 Regulatory Information and Specifications 9-2 Phaser 380 Color Printer Canadian EMC (Electr omagnetic Compatibility) regulatory standards ■ This digital apparatus does not exceed the Class B for radio noise emissions from digital apparatus set out in the Radio Interfer ence Regulations of the Canadian Department of Communications.
Regulatory Information and Specifications 9 User Manual 9-3 Material Safety Data Sheets Proper management of envir onmental resources pr otects the well-being of our employees, customers, shareholders, and the communities we ar e a part of worldwide.
9 Regulatory Information and Specifications 9-4 Phaser 380 Color Printer MSDS f or ColorStix ink stic ks Section I – Product identification T rade name and T ektronix part number: ColorStix ® Soli.
Regulatory Information and Specifications 9 User Manual 9-5 Section XI – T oxicological inf ormation T oxicity: Non-to xic orally . Irritation: Not an irritant based on standard tests. Sensitization: Not a sensitizer based on standard tests . Carcinogenicity: Components or product not listed by IARC , NTP or OSHA.
9 Regulatory Information and Specifications 9-6 Phaser 380 Color Printer MSDS f or silicone oil Section I – Product identification T rade name and T ektronix part number: Silicone fluid (f ound in maintenance tra y) 006-7912-00 Product use: Used in T ektronix Phaser 380 color printers.
Regulatory Information and Specifications 9 User Manual 9-7 Section IX – Physical and c hemical properties Appearance: Colorless liquid. Odor: Slight. Solubility: Not water soluble . Section X – Stability and reactivity Stability : Stab le. T races of formaldeh yde ma y f orm if heated in air above 149° C (300 ° F ).
9 Regulatory Information and Specifications 9-8 Phaser 380 Color Printer Specifications Printer tilt Place the printer on a level surface with no more than 2¡ tilt in any dir ection. Equivalent to raising one corner of the printer approximately 16 mm (0.
Regulatory Information and Specifications 9 User Manual 9-9 Power consumption Operating power consumption : 150 to 600 W atts Meets Energy Star power conservation r equirements with the Energy Star timeout set to one hour . Printer Dimensions Height: 50.
9 Regulatory Information and Specifications 9-10 Phaser 380 Color Printer.
User Manual Index-1 Index CD-R OM topics Color Matching Help Pages and Menus Improving Print Speed Printing from DOS Printing from UNIX and VMS W orkstations Printing the Color Sampler Charts Using Di.
Index-2 Phaser 380 Color Printer cleaning (contÕd) pre-soaked cloth 5-15 printdrum 5-47 printhead 5-17 separator pad, lower tray 5-37 separator pad, upper tray 5-23 supplies, illustrated 5-14 upper p.
User Manual Index-3 drivers (contÕd) using Macintosh 3-18 W indows 3.1 3-10 W indows 95 3-4 drum ßuid cleaning 5-46 precaution 5-9 stains in clothing 5-50 duplexing manual feed orientation 3-42 manu.
Index-4 Phaser 380 Color Printer H HAL Ñ Highly Automated Library 6-3 halftone screens, printer 6-33 handling media 3-34 hard disk, SCSI connecting 2-24 selecting 2-24 Help pages printing 2-30 protected menu mode 7-4 types available 7-6 HP-GL 3-45 HSB Sampler , Macintosh utility Þle 4-10 HSB.
User Manual Index-5 LocalT alk/serial connection 2-22 locking front panel menus 7-4 locking the transit restraint 5-55 Lower Paper T ray Assembly Þll label 3-35 installing tray 2-8 loading tray 2-16 .
Index-6 Phaser 380 Color Printer Monochrome color corr ection description 4-8 Macintosh printer driver 3-18 moving the printer 5-56 locking the transit restraint 5-55 precautions 5-54 removing the mai.
User Manual Index-7 paper , lower pick roller cleaning 5-34 parallel cable connection 2-23 ordering 8-3 parallel port cable 2-23 connecting 2-23 default language 3-45 PC utility Þles CMYK.PS 4-10 HSB.PS 4-10 RGB.PS 4-10 TIMEOUTS.PS 6-29 PC/NFS Network Option 3-9 troubleshooting 6-23 PCL5 3-45 Phaser 380 (LaserW riter 7.
Index-8 Phaser 380 Color Printer printer control PhaserLink 1-3 selecting features 3-24 printer drivers generic 3-37 installing Macintosh 2-48 QuickDraw GX 2-50 printing transparencies 3-40 using Macintosh 3-18 W indows 3.1 3-10 W indows 95 3-4 printer languages default 3-45 printer quality Fast Color 3-26 printer standby modes 7-8 PRINTER.
User Manual Index-9 S safety and emissions 9-9 SCSI hard disk selecting 2-24 SCSI port connecting external font disk 2-24 connecting Phaser Copystation 2-24 selecting a cleaning page source 7-9 select.
Index-10 Phaser 380 Color Printer trays, paper , selecting Macintosh printer driver 3-18 troubleshooting image quality problems 6-9 media feeding or jamming problems 6-8 network problems 6-12 operatio.
An important point after buying a device Tektronix PHASER 380 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Tektronix PHASER 380 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Tektronix PHASER 380 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Tektronix PHASER 380 you will learn all the available features of the product, as well as information on its operation. The information that you get Tektronix PHASER 380 will certainly help you make a decision on the purchase.
If you already are a holder of Tektronix PHASER 380, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Tektronix PHASER 380.
However, one of the most important roles played by the user manual is to help in solving problems with Tektronix PHASER 380. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Tektronix PHASER 380 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
