Instruction/ maintenance manual of the product Phaser 350 Tektronix
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User Manual Phaser ® 350 Color Printer First printing March 1997 070-9682-01.
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Copyright © T ektronix, Inc. Printed in the U.S.A. Unpublished rights r eserved under the copyright laws of the United States. Contents of this publication may not be r eproduced in any form without permission of T ektronix, Inc. T ektronix ® , Phaser ® , ColorStix ® , and Made for Each Other ® are r egistered trademarks of T ektronix, Inc.
Phaser ® 350 W arranty T ektronix warrants that the Phaser 350 will be fr ee from defects in materials and workmanship for a period of one (1) year from the date of shipment and that the Maintenance .
Users saf ety summar y T erms in manual: CAUTION Conditions that can result in damage to the pr oduct. W ARNING Conditions that can result in personal injury or loss of life. P ower source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground.
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User Manual vii Contents 1 Introduction Overview 1-1 Information roadmap 1-4 2 Getting Set Up At a glance 2-1 Setting up the printer 2-2 What you get with your printer 2-2 Optional accessories 2-4 Tou.
viii Phaser 350 Color Printer 3 Printing Basics Printing from different platforms 3-1 Printing from a PC 3-2 Printing from a Macintosh 3-14 Printing from a workstation 3-20 Printing from specific appl.
User Manual ix 4 Printing: Beyond the Basics Working with color 4-2 TekColor corrections — making the best selection 4-3 Deciding which color correction to use 4-4 Color correction descriptions 4-6 .
x Phaser 350 Color Printer 6 Troubleshooting If you need help 6-1 Using the automated fax systems 6-2 Front panel messages 6-3 Problems and solutions 6-6 All about media jams 6-14 Locating jammed medi.
User Manual xi 7 Using the Front Panel Front panel overview 7-1 Front panel indicators 7-1 Front panel buttons 7-2 Two-line display 7-3 Enabling and disabling the front panel menu 7-4 Front panel menu.
xii Phaser 350 Color Printer 9 Regulatory Information and Specifications Declaration of conformity 9-1 Canadian EMC (Electromagnetic Compatibility) regulatory standards 9-2 FCC Class B warning (for 11.
User Manual 1-1 Chapter 1 Introduction Overview The T ektronix Phaser ® 350 Color Printer uses T ektronix’ solid ink-jet technology . Solid ink-jet refers to the melting of the solid inks inside the printer which then resolidify quickly as the image is transferr ed onto paper .
1 Introduction 1-2 Phaser 350 Color Printer Options and Accessories. The printer can be upgraded with a variety of accessories to expand its capabilities. A 500-sheet Lower Paper T ray Assembly increases print capacity for high-demand printing envir onments.
Introduction 1 User Manual 1-3 PhaserLink software printer control and inf ormation access. PhaserLink™ software pr ovides a br eakthr ough in printer control and information access.
1 Introduction 1-4 Phaser 350 Color Printer Inf ormation roadmap T ektronix provides information on the Phaser 350 printer in several ways: User Manual The Phaser 350 Color Printer User Manual (this m.
User Manual 2-1 Chapter 2 Getting Set Up At a glance Installation of your printer involves these tasks: 1. Setting up the printer (page 2-2). Putting all the pieces together: unpacking the printer and.
2 Getting Set Up 2-2 Phaser 350 Color Printer Setting up the printer What y ou g et with y our printer The printer and its basic accessories are shipped in a single box. If you order ed an optional Lower Paper T ray Assembly or Phaser Copystation, each is shipped separately .
Getting Set Up 2 User Manual 2-3 9682-01 A 3 Cleaning Kit 4 7 6 9 8 T ekColor ™ Care Information Envelope 11 PhaserShare Manuals User Manual Media Sampler Quick-Start Installation Phaser ™ 350 5 2.
2 Getting Set Up 2-4 Phaser 350 Color Printer Optional accessories When you order one of the printer ’s optional accessories, each is shipped separately in its own box. For information on ordering optional accessories, refer to Chapter 8. 1. Lower P aper T ray Assembl y (recommended).
Getting Set Up 2 User Manual 2-5 9101-70b 1 2 4 3 Phaser CopyStation.
2 Getting Set Up 2-6 Phaser 350 Color Printer T ouring the printer Use the following illustration to familiarize yourself with the printer . 1. Front cover r elease button 2. Front panel menu display and buttons 3. Exit cover 4. Exit cover release button 5.
Getting Set Up 2 User Manual 2-7 Registering the printer The T ekColor Care information envelope contains your T ekColor Care registration car d. 1. Find the registration car d that is appropriate for you (U. S. or international versions). 2. Fill out the registration car d and mail it.
2 Getting Set Up 2-8 Phaser 350 Color Printer W arning The printer is not permanently attached to the Lower Paper T ray Assembly. When moving the printer , first disconnect it from the Lower Paper T ray Assembly and then move each unit separately . Moving the printer incorrectly may cause damage or personal injury .
Getting Set Up 2 User Manual 2-9 3. Make sure that the left and right alignment pins fit in the holes in the base of the printer . 4. Plug the Lower Paper T ray Assembly cable into the printer .
2 Getting Set Up 2-10 Phaser 350 Color Printer Unloc king the transit restraint Caution T o avoid damaging the printer , always turn the printer power of f using the On/Off switch before locking or unlocking the transit restraint. 1. T urn the printer power off using the rear -panel On/Off switch.
Getting Set Up 2 User Manual 2-11 Installing the maintenance tra y The printer is shipped with a maintenance tray that must be installed before printing is possible. The front panel displays a message telling you when the maintenance tray is low , allowing you to make a limited number of prints before the tray is depleted.
2 Getting Set Up 2-12 Phaser 350 Color Printer 3. Remove the packing materials from the maintenance tray . Retain the plastic bag for disposal of the used maintenance tray .
Getting Set Up 2 User Manual 2-13 Loading ink stic ks The printer ’s standard accessories include a box containing one of each color Phaser 350 ColorStix ® solid ink sticks: cyan, magenta, yellow and black. Y ou’ll need to load the box of ink sticks during printer set up.
2 Getting Set Up 2-14 Phaser 350 Color Printer Selecting a media tra y configuration If you print on differ ent types of media (paper and transparencies, letter head or label stock) or differ ent media sizes (U.S/Letter and Metric/A4), you’ll want to obtain a media tray for each type of media you use.
Getting Set Up 2 User Manual 2-15 When you add the Lower Paper T ray Assembly to the printer , you can select between paper printing (lower tray) and transparency printing (upper tray) directly fr om the printer driver without leaving your computer . Refer to “Optional media trays” on page 8-6 for ordering information.
2 Getting Set Up 2-16 Phaser 350 Color Printer Loading paper and transparency tra ys 1. Prior to loading paper in a tray , fan the paper to release sheets that are stuck together . Note Handle transparencies by the edges and with both hands to avoid fingerprints and creases, which can r esult in poor print quality.
Getting Set Up 2 User Manual 2-17 4. Insert the media tray into the printer . Loading the Lower P aper T ray Assembl y The Lower Paper T ray Assembly holds up to 500 sheets of paper . A label on the inside of the tray provides a fill line to indicate the tray’s maximum paper capacity .
2 Getting Set Up 2-18 Phaser 350 Color Printer 1. Load one-half of a ream (250 sheets or less) of paper at a time. 2. Prior to loading paper in the Lower Paper T ray Assembly , fan the paper stack to release sheets that ar e stuck together . 3. Load the first stack of paper in the tray .
Getting Set Up 2 User Manual 2-19 5. Insert the paper tray into the Lower Paper T ray Assembly . 9101-74.
2 Getting Set Up 2-20 Phaser 350 Color Printer Connecting the printer Printer por ts The printer can support one optional PhaserShare™ network car d; refer to the description for number 1 . The printer is shipped with a parallel port available on the rear panel; r efer to the description for number 2 .
Getting Set Up 2 User Manual 2-21 1. PhaserShare card ( optional) The printer accepts one of the following: ■ PhaserShare Ethernet car d supporting Novell NetW are, EtherT alk, TCP/IP , T elnet and FTP protocols. ■ PhaserShare T oken Ring card supporting Novell NetW are, TCP/IP , T okenT alk, T elnet and FTP pr otocols.
2 Getting Set Up 2-22 Phaser 350 Color Printer PhaserShare netw ork and serial connections Optional PhaserShare car ds provide Ethernet, T oken Ring, or LocalT alk/serial connections for the printer . PhaserShar e cards can be purchased initially with the printer as an installed option or later as a separate upgrade kit.
Getting Set Up 2 User Manual 2-23 P arallel connection The printer supports a standard (uni-dir ectional) parallel port. The parallel port can also be set for bi-directional communications using downloadable utility files or from your W orld W ide W eb browser .
2 Getting Set Up 2-24 Phaser 350 Color Printer SCSI peripheral devices The SCSI port is used for connecting these optional peripheral devices: ■ Phaser Copystation T o set up the Phaser Copystation and to connect it to your printer , refer to Chapter 2 of the Phaser Copystation User Manual .
Getting Set Up 2 User Manual 2-25 T urning on the printer After you have connected the interface cables, you are r eady to connect the power cord and turn on the printer . If you need to turn the printer off, wait until the display shows Ready or the printer ’s name before powering it down.
2 Getting Set Up 2-26 Phaser 350 Color Printer 1. Plug the power cord into the printer and into a gr ounded outlet. 2. T urn on the printer . Note T o ensure optimum printing performance and best ink economy , leave the printer turned on overnight and during weekends.
Getting Set Up 2 User Manual 2-27 T urning off the Star tup page After the printer has warmed up, it automatically prints a startup page. If you want to turn off the startup page, you can do so thr ough the front panel. Refer to Chapter 7 for instructions on using the fr ont panel.
2 Getting Set Up 2-28 Phaser 350 Color Printer Selecting a language f or the front panel Messages that appear in the front panel window ar e in English by default. T o change the language to Spanish, French, German, Italian, or Japanese, follow these steps.
Getting Set Up 2 User Manual 2-29 Help P ages o ver vie w The printer has several Help Pages that you can print to learn more about the printer ’s operation and configuration. Refer to “Printer Help Pages” on page 7-6 for a detailed list of available Help Pages.
2 Getting Set Up 2-30 Phaser 350 Color Printer Installing the printer’ s software Packaged with your printer is a CD-ROM and a set of floppy diskettes containing the software you need to use the printer . Included are drivers, printer description files, color sampler charts, and utility files.
Getting Set Up 2 User Manual 2-31 PC/Windows software Refer to the following table for more information on printer softwar e. + Software a vailab le on the Printer Software for Windows 3.1, 95, N T diskette . ++ This driver is av ailable on the Microsoft Driver f or Windows NT 3.
2 Getting Set Up 2-32 Phaser 350 Color Printer Installing printer description files PostScript printer description files (PPDs) are used by some drivers and applications for gaining information about a printer ’s page sizes, color corrections, and other options.
Getting Set Up 2 User Manual 2-33 Aldus and Adobe applications Aldus and Adobe applications, such as PageMaker and FreeHand, use PostScript printer description (PPD) files.
2 Getting Set Up 2-34 Phaser 350 Color Printer Setting up the Microsoft P ostScript driver for Windows 95 1. Use either the printer ’s CD-ROM or diskette: ■ CD-ROM: Insert the printer ’s CD-ROM into your CD-ROM drive. ■ Diskette: Insert the Printer Software for W indows diskette into your disk drive.
Getting Set Up 2 User Manual 2-35 8. In the Install From Disk dialog box, do one of the following: CD-ROM: a. Click Browse . b. In the Open dialog box select the Drive for the printer ’s CD-ROM. c. Select the WIN95_NT directory under Folders . d. Click OK .
2 Getting Set Up 2-36 Phaser 350 Color Printer 12. At the prompt, Would you like to print a test page? click Ye s to verify the printer ’s connection, or click No . Then click Finish . A status bar appears while files are copied to your computer . 13.
Getting Set Up 2 User Manual 2-37 Setting up the Adobe P ostScript driver for Windows 95 Note The files for this driver are available only on the printer’ s CD-ROM.
2 Getting Set Up 2-38 Phaser 350 Color Printer 7. In the Install PostScript Printer from PPD dialog box, select the directory and drive for the printer ’s CD-ROM and the ADOBEPS4 directory . Select your printer , then click Next . ■ Select T ektronix Phaser 350 if you have the standard version of the printer .
Getting Set Up 2 User Manual 2-39 Setting up the T ektronix driver f or Windows 3.1 Packaged with your printer is a T ektronix Printer Driver for Windows 3.1 floppy diskette. This diskette contains a customized version of the Microsoft printer driver , version 3.
2 Getting Set Up 2-40 Phaser 350 Color Printer Configuring the driver 1. Open the Printers dialog box if it is not still displayed. (From the Control Panel , double-click the Printers icon.) 2. In the Printers dialog box, choose your printer from the list of installed printers.
Getting Set Up 2 User Manual 2-41 6. Set the T imeouts . These options regulate your computer ’s communications with its printer ports. ■ Device Not Selected: Use this text box to change the number of seconds W indows waits before notifying you that a printer is off-line.
2 Getting Set Up 2-42 Phaser 350 Color Printer ■ Select one of the Header options. The Header contains important PostScript information that must accompany each print job; it is not a banner page printed with each job. If the Header is not used, your job does not print.
Getting Set Up 2 User Manual 2-43 Setting up the Adobe P ostScript driver for Windows 3.1 Note The files for this driver are available on the printer’ s CD-ROM and on the AdobePS 3 Driver diskette.
2 Getting Set Up 2-44 Phaser 350 Color Printer 6. A message appears as files are copied to your har d disk. Click the Restart W indows button when the installation is complete.
Getting Set Up 2 User Manual 2-45 Setting up a P ostScript driver for Windows NT 4.0 T ekColor color corrections and other PostScript Level 2 printer features ar e supported by the W indows NT 4.0 PostScript driver . Follow the instructions below to update your W indows NT 4.
2 Getting Set Up 2-46 Phaser 350 Color Printer 7. A list of T ektronix printers appears. Select your printer in the list, then click Next : ■ Select T ektronix Phaser 350 if you have the standard version of the printer . ■ Select T ektronix Phaser 350 Extended if you have the printer's Extended Features option.
Getting Set Up 2 User Manual 2-47 Making default settings 1. From the Properties dialog box, click the Device Settings tab. 2. In the Device Settings sheet, locate Form T o T ray Assignment . 3. Under Form T o T ray Assignment , highlight the first tray .
2 Getting Set Up 2-48 Phaser 350 Color Printer Setting up a P ostScript driver for Windows NT 3.51 This update procedur e provides printer page size information for W indows NT 3.51 applications. However , T ekColor color corrections and other PostScript Level 2 printer features ar e not supported by the W indows NT 3.
Getting Set Up 2 User Manual 2-49 7. When you are r eturned to the Create Printer dialog box, fill in the other fields as desired, then click OK ; the PostScript Printer Setup dialog box appears. 8. Select options in the PostScript Printer Setup dialog box.
2 Getting Set Up 2-50 Phaser 350 Color Printer Installing Adobe Acrobat Reader 1. Insert the printer ’s CD-ROM into your CD-ROM drive. 2. Do one of the following depending on your system: W indows 95: a. Click the Start icon in the taskbar on your screen.
Getting Set Up 2 User Manual 2-51 Installing A TM software Note A TM software is available only on the CD-ROM for the printer’ s Extended Features option. 1. Insert the printer ’s CD-ROM into your CD-ROM drive. 2. Click the Start icon in the taskbar on your screen.
2 Getting Set Up 2-52 Phaser 350 Color Printer Macintosh software Installer overvie w The Phaser 350 printer ’s CD-ROM and diskette include an installer application that automatically installs the printer ’s software onto your Macintosh hard disk.
Getting Set Up 2 User Manual 2-53 Using the Macintosh Installer Use the installer application on the printer ’s CD-ROM or diskettes to install the printer ’s standard softwar e. Then, continue with driver setup instructions depending on the driver you ar e using.
2 Getting Set Up 2-54 Phaser 350 Color Printer Setting up the Phaser 350 printer driver The Phaser 350 driver is a T ektronix-modified version of Apple's LaserW riter 7.1.2 printer driver . Use the Phaser 350 driver if you are using System Software 6.
Getting Set Up 2 User Manual 2-55 Setting up the Adobe PSPrinter Driver The Adobe PSPrinter driver uses printer-specific PPDs (PostScript Printer Description files) for information on a printer ’s page sizes, printing options, and media type options.
2 Getting Set Up 2-56 Phaser 350 Color Printer Note If you are not sur e which configuration of the printer you have, the printer ’ s startup page lists this information under Extended Features: Y es/No . See page 2-29 for instructions on printing a copy of the printer ’ s startup page.
Getting Set Up 2 User Manual 2-57 Setting up the Phaser 350 GX driver If you are using Apple Macintosh QuickDraw GX and System Software 7.5 or later , use the Phaser 350 GX driver to print to your Phaser 350 printer . ■ The Phaser 350 GX driver works with QuickDraw GX and non-QuickDraw GX applications.
2 Getting Set Up 2-58 Phaser 350 Color Printer 6. Click on your Phaser 350 printer in the list of printers on the right side of the Chooser . 7. Click the Create button to create a desktop printer . An icon of the printer appears on the desktop with the same name as the printer selected in the Chooser .
Getting Set Up 2 User Manual 2-59 Setting up the Apple LaserWriter 8.x driver The LaserW riter 8.x driver uses printer-specific PPDs (PostScript Printer Description files) to learn a printer ’s page sizes, printing options, and media type options.
2 Getting Set Up 2-60 Phaser 350 Color Printer 8. The correct PPD file should be selected automatically . If the PPD file is not automatically selected, a dialog box opens showing the location of the PPD files you have installed in the Printer Descriptions folder , in the Extensions folder , inside your System Folder .
Getting Set Up 2 User Manual 2-61 W orkstation software PhaserPrint™ software for UNIX (demo) For UNIX environments, T ektronix offers the optional PhaserPrint™ software. PhaserPrint softwar e includes driver-selectable printer options, and provides fast, raster file and scr een copy printing to T ektronix color printers.
2 Getting Set Up 2-62 Phaser 350 Color Printer.
User Manual 3-1 Chapter 3 Printing Basics Printing fr om different platf orms Y ou can print to your printer from IBM-compatible personal computers, Macintosh computers, and workstations. Make sure your printer is set up with the appr opriate interface port; refer to “Connecting the printer” on page 2-20.
3 Printing Basics 3-2 Phaser 350 Color Printer Printing fr om a PC Y ou can print from a PC with or without a printer driver . The supported drivers allow you to select printing features right fr om your computer . W ithout a supported driver , you can make some printing selections from the printer ’s front panel.
Printing Basics 3 User Manual 3-3 * These features are av ailable with the printer’ s Extended Features option only . Print features quic k reference: Windows printer drivers Feature Driver Windo ws 3.1 AdobePS 3 T ektronix driver P ostScript Windows 95 Microsoft P ostScript AdobePS 4 P ostScript Windows NT 4.
3 Printing Basics 3-4 Phaser 350 Color Printer Using the Microsoft P ostScript driver with Windows 95 T o select printing options, follow these steps: 1. In the Printers window , click the Phaser 350 printer icon with the right mouse button, then select Properties from the menu.
Printing Basics 3 User Manual 3-5 ■ Click the Device Options tab to see printer-specific options, such as color corrections. ■ Click the PostScript tab to see PostScript-related options. ■ The PostScript header contains important PostScript information that must accompany each print job; it is not a banner page printed with each job.
3 Printing Basics 3-6 Phaser 350 Color Printer Using the AdobePS 4 driver with Windows 95 T o select printing options, follow these steps: 1. In the Printers window , click the Phaser 350 printer icon with the right mouse button, then select Properties from the menu.
Printing Basics 3 User Manual 3-7 ■ Click the PostScript tab to see PostScript-related options. ■ The PostScript header contains important PostScript information that must accompany each print job; it is not a banner page printed with each job.
3 Printing Basics 3-8 Phaser 350 Color Printer Using the T ektronix Driver f or Windows 3.1 1. From the Control Panel , double-click the Printers icon to open the Printers dialog box. 2. In the Printers dialog box, choose your printer from the list of installed printers.
Printing Basics 3 User Manual 3-9 Using the Adobe P ostScript driver for Windows 3.1 T o select printing options, follow these steps: 1. From the Control Panel , double-click Printers . 2. In the Printers dialog box, select the T ektronix Phaser 350 printer , then click Setup .
3 Printing Basics 3-10 Phaser 350 Color Printer ■ Click the Job Control tab to see print job-related options. ■ The PostScript header contains important PostScript information that must accompany each print job; it is not a banner page printed with each job.
Printing Basics 3 User Manual 3-11 Using the Windows NT 4.0 P ostScript driver If you are using Micr osoft W indows NT 4.0, first follow the instructions in Chapter 2 to set up a printer driver for a Phaser 350 printer . Then, select T ekColor color corrections and other printer features fr om the W indows NT driver .
3 Printing Basics 3-12 Phaser 350 Color Printer Selecting printer options within an application: Page Setup Note If changing the Printer Driver settings through Page Setup causes problems with the application you ar e using, then change the Printer Driver settings through Print under the File menu, described on page 1 1.
Printing Basics 3 User Manual 3-13 Using the Windows NT 3.51 P ostScript driver If you are using Micr osoft W indows NT 3.51, follow the instructions in Chapter 2 to set up a W indows NT 3.51 PostScript driver with a Phaser 350 printer . Y ou can select printer page sizes in the driver for W indows NT 3.
3 Printing Basics 3-14 Phaser 350 Color Printer Printing fr om a Macintosh T o print from a Macintosh, you need a printer driver . Installing one of the supported drivers allows you to select printing features right fr om your computer . W ithout a supported driver , you can make some printing selections from the printer ’s front panel.
Printing Basics 3 User Manual 3-15 * These features are av ailable with the printer’ s Extended Features option only . Print features quic k reference: Macintosh printer drivers Feature Feature descriptions Phaser 350 driver Adobe PSPrinter driver Apple LaserWriter 8.
3 Printing Basics 3-16 Phaser 350 Color Printer Using the Phaser 350 driver ■ From the File menu, open the Page Setup dialog box. Use the Paper pop-up menu to select the printer ’s supported paper sizes. ■ From the File menu, open the Print dialog box.
Printing Basics 3 User Manual 3-17 Using the Adobe PSPrinter Driver Note Refer to the on-line user guide on the printer ’ s CD-ROM for more information on using the Adobe PSPrinter driver . ■ From the File menu, open the Page Setup dialog box. Use the Paper pop-up menu to select the printer ’s supported paper sizes.
3 Printing Basics 3-18 Phaser 350 Color Printer Using the Phaser 350 GX driver Note Refer to the on-line manuals on the printer ’ s CD-ROM for details on using the Phaser 350 GX driver . Printing with a desktop printer ■ If you are using QuickDraw GX applications, do one of the following: ■ Select any desktop printer in the Print dialog box.
Printing Basics 3 User Manual 3-19 Using the Apple LaserWriter 8.x driver ■ From the File menu, open the Page Setup dialog box. Use the Paper pop-up menu to select the printer ’s supported paper sizes. ■ From the File menu, open the Print dialog box.
3 Printing Basics 3-20 Phaser 350 Color Printer Printing fr om a w orkstation Overview Y ou can print from a UNIX or VMS workstation through Ethernet, T oken Ring, parallel, or serial interfaces. W orkstation users can print from any application that generates color PostScript.
Printing Basics 3 User Manual 3-21 UNIX workstations For UNIX environments, T ektronix offers the optional PhaserPrint™ software. PhaserPrint softwar e offers driver-selectable printer options and provides fast, raster file and scr een copy printing to T ektronix color printers.
3 Printing Basics 3-22 Phaser 350 Color Printer VMS workstations T o print from VMS workstations, the optional PhaserSym™ utility , a VMS print symbiont, functions as a driver for selecting printing options, and as a queue manager . PhaserSym software is compatible with DEC workstations running V AX/VMS version 5.
Printing Basics 3 User Manual 3-23 Printing fr om specific applications For printing from most applications, follow the instr uctions in Chapter 2 to install drivers and printer software. Refer to the following application notes for details on a few applications with special requir ements.
3 Printing Basics 3-24 Phaser 350 Color Printer Macintosh applications QuarkXPress T o use the printer with QuarkXPress, use the installer application on the printer ’s CD-ROM or diskettes to install the Phaser 350.PDF printer description file. The file is installed automatically with Easy Install.
Printing Basics 3 User Manual 3-25 Selecting print features This printer provides several ways to select print featur es: ■ Through a supported printer driver (recommended) Use these selections to override the settings on the printer ’s front panel.
3 Printing Basics 3-26 Phaser 350 Color Printer * These features are av ailable with the printer’ s Extended Features option only . Print features quic k reference: Printer’ s front panel Feature .
Printing Basics 3 User Manual 3-27 Print quality modes Using the printer drivers provided with your printer , you can select from three print quality modes: Fast Color Produces the fastest full-color printing on paper at 6 pages per minute (ppm). This print-quality mode is not available for transparency printing.
3 Printing Basics 3-28 Phaser 350 Color Printer Color corrections The printer provides T ekColor Dynamic Correction software, which consists of the following color correction modes: V ivid Color , the default color correction mode, is generally r ecommended for typical office printing.
Printing Basics 3 User Manual 3-29 All about media The printer prints on Letter- and A4-size office paper , T ektronix-supplied transparencies, and full-sheet, peel-of f label stock (such as A very 5160). T ektronix premium and standar d grades of transparency media are designed to provide optimal image quality and r eliable operation.
3 Printing Basics 3-30 Phaser 350 Color Printer Media size and weight The standard paper trays, optional transpar ency trays, the optional Lower Paper T ray Assembly trays and manual feed slot accept two sizes of media: Letter/A-size (8.5 x 1 1 in.) and A4-size (210 x 297 mm).
Printing Basics 3 User Manual 3-31 Margins and ima g e area The image area is the part of the media wher e the image appears. When the printer places an image on the media, the image area is a bit smaller than the actual media size. Y ou may need to adjust the page margins in your application software to match the image ar ea.
3 Printing Basics 3-32 Phaser 350 Color Printer Media and ink handling tips ■ Keep the media supplies, trays, and ink in covered containers. Dust and dirt can be transferred to the paper or transpar ency media, resulting in poor print quality .
Printing Basics 3 User Manual 3-33 Media tra ys Standard paper tra ys. The printer is shipped with a standard Letter - or A4-size paper tray which holds 200 sheets (slightly less than one-half ream) of paper . Note The standard paper trays are designed for use with paper media.
3 Printing Basics 3-34 Phaser 350 Color Printer Establishing a default media tra y (optional) When you add the Lower T ray Assembly to your printer , you then have the option of selecting which tray (the upper or lower) will be the default media tray for printing.
Printing Basics 3 User Manual 3-35 Printing letterhead Letterhead must be loaded face up in the standar d paper tray with the bottom edge of the page closest to the paper tray handle. Caution Some letterhead may be printed using ink that will offset onto printer internal parts during the overprint, requiring you to perform cleaning procedur es.
3 Printing Basics 3-36 Phaser 350 Color Printer Printing transparencies T ektronix transparency media is r ecommended for use in this printer , as it provides optimal image quality and r eliable printer operation. T ektronix premium transpar ency media provides enhanced ink adhesion and print quality .
Printing Basics 3 User Manual 3-37 T ransparency quality tips ■ Select the Standard print-quality mode in the printer driver for the most vibrant, saturated colors on transparencies. Use the Enhanced (600 x 300) print-quality mode (Extended Features option) for transparencies containing small text and fine lines.
3 Printing Basics 3-38 Phaser 350 Color Printer Manual f eed printing 1. Select Manual Feed from a supported printer driver . 2. Click on the Print button.
Printing Basics 3 User Manual 3-39 Manual feed letterhead: When you manually feed letterhead, orient the letterhead face down and feed the bottom edge first. Manual feed transparencies: When you manually feed T ektronix premium transparencies, orient the transpar ency notch closest to you with the notch on the right side.
3 Printing Basics 3-40 Phaser 350 Color Printer Printer languages: P ostScript, HP-GL, PCL5 The printer supports PostScript Level 1 and Level 2, and HP-GL (Hewlett-Packard Graphics Language) printer languages. Additionally , the printer supports the monochrome PCL5 (Printer Command Language) printer language as a separately enabled option.
Printing Basics 3 User Manual 3-41 Fonts For general information on fonts, you can request a document catalog fr om HAL or EuroHAL, T ektronix’ automated fax systems. Refer to “Using the automated fax systems” on page 6-2 for instructions on using HAL and EuroHAL.
3 Printing Basics 3-42 Phaser 350 Color Printer Printer’ s Extended Features option If you have the printer ’s Extended Features option, A TM software and 52 additional fonts are included on the printer ’s CD-ROM. A TM software helps your computer to display these fonts on screen as they will appear in your prints.
Printing Basics 3 User Manual 3-43 Resident typefaces (PCL5) For PCL5 (Printer Command Language) printing (HP Laserjet III emulation), the printer supports Courier , T imes, and Universe typefaces in medium, bold, italic medium, and italic bold. Printing of PCL5 files is supported as a separately enabled option.
3 Printing Basics 3-44 Phaser 350 Color Printer Macintosh screen f onts Note If you already have these fonts installed on your computer , you don't need to install them again. The printer ’s diskettes and CD-ROM for the standard version of the printer contain screen fonts for the printer ’s standard 17 fonts.
Printing Basics 3 User Manual 3-45 Using f onts with Windows Before printing, you need to make sur e the fonts specified in your document are installed in the printer or ar e set up corr ectly in W indows.
3 Printing Basics 3-46 Phaser 350 Color Printer 3. Locate the LaserWriter Utility in the PhaserT ools folder on your hard disk, and double–click its icon to start the application. 4. Choose Download PostScript File from the Utilities menu. 5. Select the Font Sampler file from the list, then click Open .
User Manual 4-1 Chapter 4 Printing: Beyond the Basics This chapter discusses the following topics: ■ W orking with color ■ T ekColor corrections — making the best selection ■ Using color sampl.
4 Printing: Beyond the Basics 4-2 Phaser 350 Color Printer W orking with color Whether you are pr oducing color reports, memos, graphs, charts, overhead transparencies for pr esentations, color handouts, or design comps, there are a few things to keep in mind when using color .
Printing: Beyond the Basics 4 User Manual 4-3 T ekColor corrections — making the best selection The printer ’s T ekColor color correction options provide simulations of differ ent color devices. Follow these basic guidelines so that the printer accurately repr oduces the colors you want on your prints.
4 Printing: Beyond the Basics 4-4 Phaser 350 Color Printer Deciding which color correction to use Color printers and computer display screens pr oduce color differently . Printers use the subtractive primaries CMYK (cyan, magenta, yellow , and black), and produce color when light is r eflected off the paper .
Printing: Beyond the Basics 4 User Manual 4-5 Printing objective or prob lem Color correction to use T ur n off all color corrections None Using P ANT ONE Colors Brightest, most vibrant colors Vivid C.
4 Printing: Beyond the Basics 4-6 Phaser 350 Color Printer Color correction descriptions T urning off all color corrections If you do not want to use any T ekColor color corrections, you can specify no corrections fr om a supported driver , or with utility files, or from the printer ’s front panel.
Printing: Beyond the Basics 4 User Manual 4-7 Simulating displa y screen colors The Simulate Display option makes printed colors approximate the colors on a standard display scr een. This selection should improve the screen-to-printer color accuracy for most applications that don’t perform their own color corrections.
4 Printing: Beyond the Basics 4-8 Phaser 350 Color Printer Printing in gray scale The Monochrome option prints your color image as a monochrome gray scale (shades of gray between black and white). Use this option to print page masters for photocopying in black-and-white.
Printing: Beyond the Basics 4 User Manual 4-9 Special considerations If y our Phaser 350 printer is shared on a netw ork Another user may use the downloadable color correction utility files, or the printer ’s front panel, to change the printer ’s default color correction setting.
4 Printing: Beyond the Basics 4-10 Phaser 350 Color Printer Printing and using the color sampler charts Y ou can print color sampler charts from your printer to see how the colors, as specified from within an application, will look when printed.
Printing: Beyond the Basics 4 User Manual 4-11 Each color sampler chart is several pages long; the pages can be connected to form a wall chart or placed in a binder for easy refer ence. Tektronix Process Color Sampler This Graphic Arts guide is designed to help you choose colors on the Tektronix color printers.
4 Printing: Beyond the Basics 4-12 Phaser 350 Color Printer Using the Quic k Collate option The Quick Collate option in the supported drivers performs document collation in the printer .
Printing: Beyond the Basics 4 User Manual 4-13 The number of pages that can be collated at one time depends on these factors: ■ The number of hard disks attached to the printer . ■ Complexity of the pages to be collated. According to these factors, the printer collates in sequential sets as many pages as will fit in the available disk space.
4 Printing: Beyond the Basics 4-14 Phaser 350 Color Printer Pre vie wing with Chec k Print This feature is available only with the printer ’s Extended Features option.
Printing: Beyond the Basics 4 User Manual 4-15 2. Check your first print. At the Check Print message on the printer ’s front panel, pr ess one of the buttons: ■ Reprint: Reprints the first page, then the printer pauses again for the duration of the selected timeout or until you press one of the buttons.
4 Printing: Beyond the Basics 4-16 Phaser 350 Color Printer Using Image Smoothing Image Smoothing blends the adjacent colors in an image so that color transitions are less noticeable. Image smoothing is typically used when the image being printed is at a lower resolution than the printer ’s output resolution.
User Manual 5-1 Chapter 5 Caring for Your Printer Overview This chapter describes the following topics to help you care for the printer and keep it in peak operating condition: ■ Adding ink Add ink when the ink level drops to one-half stick. The fr ont panel displays an Ink Low message telling you when to add ink.
5 Caring for Your Printer 5-2 Phaser 350 Color Printer Adding ink Appro ximate time to complete: 1 minute The printer is shipped already loaded with Phaser 340/350 ColorStix solid-ink sticks. The front panel displays a message telling you when the printer is low on ink, giving you time to reor der .
Caring for Your Printer 5 User Manual 5-3 The print-quality setting and ink coverage per print affect the printer ’s ink consumption. For typical office document printing using the printer ’s Fast Color print-quality mode, you’ll use one of each color ColorStix ink stick to print approximately 1250 pages.
5 Caring for Your Printer 5-4 Phaser 350 Color Printer Emptying the waste tra y Appro ximate time to complete: 3 minutes The waste tray fits inside the maintenance tray which is located behind the front cover .
Caring for Your Printer 5 User Manual 5-5 2. When you open the front cover , the following message appears: Waste Tray Full Remove Maintenance Tray 3. Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer . Note Once the maintenance tray has been partially used, it will leak drum fluid if tipped.
5 Caring for Your Printer 5-6 Phaser 350 Color Printer 4. Lift one corner of the waste tray handle to release it fr om the maintenance tray; remove the waste tray fr om the maintenance tray . 5. Empty the contents of the waste tray by twisting it. Used ink is nontoxic; it can be treated as normal of fice waste.
Caring for Your Printer 5 User Manual 5-7 Replacing the maintenance tra y Appro ximate time to complete: 1 minute The printer uses the maintenance tray , located inside the printer behind the front cover , prior to each printing and during cleaning operations.
5 Caring for Your Printer 5-8 Phaser 350 Color Printer 2. When you open the front cover , the following message appears: Caution Hot Surfaces Replace Maintenance Tray 3. Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer .
Caring for Your Printer 5 User Manual 5-9 Cleaning the printer Periodically cleaning the printer keeps it in peak operating condition. Automatic cleaning procedur es to cur e most problems are available thr ough the front panel by pr essing the Clean button.
5 Caring for Your Printer 5-10 Phaser 350 Color Printer Cleaning supplies When you receive your new printer , you receive these cleaning supplies: 1. Cleaning tray 2.
Caring for Your Printer 5 User Manual 5-11 Reor dering c leaning kit supplies T o reorder the cleaning kit (T ektronix order number 016-1341-00), contact your dealer or local T ektronix office. In the United States, call: 1-800-835-6100, or order by fax: (503) 682-2980.
5 Caring for Your Printer 5-12 Phaser 350 Color Printer Using isopr opyl alcohol In general, it is best to use the purest isopr opyl alcohol (99%) available to you. Y ou can use 90% pure isopropyl alcohol, but if you do, you must wait after cleaning to make sure that printer parts ar e completely dry .
Caring for Your Printer 5 User Manual 5-13 Identifying c leaning solutions Cleaning procedur es listed in this chapter are refer enced by the type of printing problem your printer may be experiencing. Use the following tables to help identify cleaning solutions for these printing problems.
5 Caring for Your Printer 5-14 Phaser 350 Color Printer Cleaning f or light stripes: printhead Appro ximate time to complete: 3-10 minutes If your prints have 1/10 in. (2.5 mm) lengthwise stripes that are the wr ong color or have missing colors, you can correct the pr oblem by cleaning the printhead.
Caring for Your Printer 5 User Manual 5-15 5. T o confirm that the problem has been corrected, pr ess the Test button to print a test page. Check for any missing color bars on the test page. The following illustration shows a correct test print, and an example of a test print with a missing color bar .
5 Caring for Your Printer 5-16 Phaser 350 Color Printer 6. If one or more of the color bars ar e still missing, repeat the cleaning sequence by pressing the Clean button once again. When cleaning ends, the printer outputs a cleaning page that you may discard as normal of fice waste.
Caring for Your Printer 5 User Manual 5-17 Cleaning f or ink smears and transfix pr oblems: internal paper path Appro ximate time to complete: 3-6 minutes If your prints have stray ink marks on the f.
5 Caring for Your Printer 5-18 Phaser 350 Color Printer 1. Load the upper media tray with sheets of clean, high-grade paper . 2. When the printer is on and the Ready message or the printer ’s name appears in the front panel, pr ess the Clean button.
Caring for Your Printer 5 User Manual 5-19 Cleaning f or jams and ink smears: paper -feed r ollers Appro ximate time to complete: 5 minutes Y ou should clean the upper and lower media feed rollers if any of the following conditions exist: ■ Media is consistently jamming behind the front cover or at the manual-feed slot.
5 Caring for Your Printer 5-20 Phaser 350 Color Printer 1. Open the front cover . Caution Hot surfaces exist behind the upper paper-feed rollers. T o avoid personal injury during cleaning procedur es, do not reach in behind the paper-feed r ollers. 2.
Caring for Your Printer 5 User Manual 5-21 3. There ar e two sets of upper paper-feed rollers located above the maintenance tray. One set of rollers is r ubber; the other set is white plastic. The rubber r ollers are mechanically linked to companion rubber r ollers located under the maintenance tray .
5 Caring for Your Printer 5-22 Phaser 350 Color Printer 4. If the upper white plastic rollers ar e dirty , clean the rollers with an alcohol-soaked swab. Place the swab on top of each upper white roller and lift on the swab to cr eate pressure against the r oller .
Caring for Your Printer 5 User Manual 5-23 5. There ar e two sets of lower paper -feed r ollers. One set of rollers is rubber; the other set is white plastic. The rubber lower r ollers are located below the maintenance tray; the white plastic rollers ar e located on the inside of the front cover .
5 Caring for Your Printer 5-24 Phaser 350 Color Printer 6. If the lower white plastic rollers ar e dirty , clean them using either the pre-packaged alcohol-soaked cloth or fold a lint-fr ee cloth into a two-inch square and soak with alcohol.
Caring for Your Printer 5 User Manual 5-25 Cleaning f or ink smears: paper -exit path Appro ximate time to complete: 10 minutes If you have already performed the other “Cleaning for ink smears” procedur es described earlier in this chapter but problems persist, you should manually clean the paper-exit path.
5 Caring for Your Printer 5-26 Phaser 350 Color Printer 1. Open the front cover . 2. Open the exit cover using the blue release button located inside the front cover at the top of the printer .
Caring for Your Printer 5 User Manual 5-27 3. T o clean excess ink particles and drum fluid from the color ed exit fingers, gently wipe the top surface of each finger using a dry swab. Caution T o avoid damaging the print drum and exit fingers, never scrape excess ink with a tool or fingernail.
5 Caring for Your Printer 5-28 Phaser 350 Color Printer 4. T o clean the rubber exit rollers, wrap an alcohol-soaked cloth around the index finger of one hand. Pr ess your cloth-covered finger against each roller and turn the r oller several times to clean each roller individually .
Caring for Your Printer 5 User Manual 5-29 6. T o clean the two sets of ribbed exit guides on the underside of the exit cover , gently wipe the raised ribs using an alcohol-soaked cloth. Caution T o avoid damaging the print drum and exit guide, never scrape excess ink with a tool or fingernail.
5 Caring for Your Printer 5-30 Phaser 350 Color Printer Cleaning f or upper media tra y jams: media-pick r oller Appro ximate time to complete: 5 minutes If you are experiencing media-feeding pr oblem.
Caring for Your Printer 5 User Manual 5-31 4. When the following front panel message appears, pr ess Print if you want a printout of the procedur e, otherwise, press Continue : Print Instructions? Continue Print 5. When you press Continue , a fr ont panel message pr ompts you to install the cleaning tray in the media tray .
5 Caring for Your Printer 5-32 Phaser 350 Color Printer d. Place the cleaning tray in the media tray so that the tray’s sponge pad is nearest the paper tray’s handle. Pr ess the two tabs underneath the cleaning tray into the two square notches provided in the media tray .
Caring for Your Printer 5 User Manual 5-33 7. When the cleaning operation is complete, the following front panel message appears: Remove Cleaning Tray 8. Remove the media tray from the printer . 9. Remove the cleaning tray from the media tray . 10. Examine the separator pad located inside the media tray near the paper tray’s handle.
5 Caring for Your Printer 5-34 Phaser 350 Color Printer 11. Reload media in the media tray . Replace the media tray in the printer . 12. The front panel r e-displays the following message: Clean:Media Tray Jams <---- Clean Test 13. Press the button to return to normal operation.
Caring for Your Printer 5 User Manual 5-35 3. Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer . Place the maintenance tray on a level surface. Note Once the maintenance tray has been partially used, it leaks drum fluid if tipped.
5 Caring for Your Printer 5-36 Phaser 350 Color Printer 5. Scrub the top surface of the media-pick roller thoroughly . If the cloth becomes dirty , discard it and use another .
Caring for Your Printer 5 User Manual 5-37 8. Locate the bottom of the media-pick roller accor ding to the following illustration. 9. Using an alcohol-soaked cloth, scrub the bottom surface of the pick roller thoroughly . 10. Replace the upper media tray in the printer .
5 Caring for Your Printer 5-38 Phaser 350 Color Printer Cleaning f or lower tra y jams: paper -pick r ollers Appro ximate time to complete: 1 minutes If you are experiencing media-feeding pr oblems, i.
Caring for Your Printer 5 User Manual 5-39 Mo ving Y our Printer W aiting 30 minutes bef ore moving Before you move the printer , you’ll want to wait for the printer to display the Ready message or the printer ’s network name, then turn off the printer using the rear -panel On/Off switch.
5 Caring for Your Printer 5-40 Phaser 350 Color Printer Loc king the transit restraint Refer to the following illustration while performing these steps. 1. When the printer displays the Ready message or the printer ’s name, power it down using the rear -panel On/Off switch.
Caring for Your Printer 5 User Manual 5-41 Changing line v oltage If you move the printer to a country that uses a line voltage differ ent from the printer ’s factory setting, you can change the line voltage to the appropriate setting by using the line voltage selector switch.
5 Caring for Your Printer 5-42 Phaser 350 Color Printer.
User Manual 6-1 Chapter 6 Troubleshooting If y ou need help If you need assistance, contact your local T ektronix dealer or sales repr esentative or any of these listed resources: T ype of service How.
6 Troubleshooting 6-2 Phaser 350 Color Printer Using the automated fax systems As an alternative to other resour ces, and to provide up-to-date information quickly , T ektronix has set up HAL (Highly Automated Library) and EuroHAL, two interactive, automated fax systems.
Troubleshooting 6 User Manual 6-3 Fr ont panel messages The front panel displays messages indicating the condition of the printer . Some messages, such as Standby and Warming Up , simply provide status information. These messages do not requir e user action.
6 Troubleshooting 6-4 Phaser 350 Color Printer Incorrect Media Size An incorrect paper size is loaded in the tra y or paper narrower than A4-siz e is in the manual feed slot. Use Letter- or A4-size media. Ink Low/Out of Ink The Ink Low message appears when ink lev el drops to one-half stick.
Troubleshooting 6 User Manual 6-5 Media Tray Empty Add paper or transparencies to the media tra y . Melting Ink No user action required. Displayed during print jobs that require large amounts of ink. Processing Data No user action required. Ready No user action required.
6 Troubleshooting 6-6 Phaser 350 Color Printer Pr oblems and solutions Refer to the following tables if you encounter problems with the printer . Media feeding or jamming pr oblems Symptom Solution Media f eed or mispick problems at the standard tra y .
Troubleshooting 6 User Manual 6-7 600 x 300 dpi prints look like 300 dpi quality . 600 x 300 dpi mode is not included in the Phaser 350 printer’ s standard configuration. Refer to “Print quality modes” on page 3-27. Print is wrinkled. Y ou may be using paper that is too thic k or thin.
6 Troubleshooting 6-8 Phaser 350 Color Printer Image prints in blac k-and-white instead of color . ■ PC users: Be sure to use a driver that suppor ts color P ostScript. If you are running Windows, use the T ektronix-supplied driver that was shipped with the printer’ s software.
Troubleshooting 6 User Manual 6-9 Printing and installation prob lems Symptom Solution Y ou hav e problems printing from a specific application. ■ Y ou can get tips on pr inting from specific applications (such as QuarkXPress and PageMak er) from the T ektronix World Wide W eb site: http://www .
6 Troubleshooting 6-10 Phaser 350 Color Printer A Macintosh printed image has shifted or the margins are not correct. ■ Y ou should install a suppor ted pr inter driver and the Phaser 350 printer PPD onto your Macintosh to select the correct page sizes from the driver .
Troubleshooting 6 User Manual 6-11 The printer receives a file on the serial or parallel por t. The front panel displa ys Waiting For Data indefinitely . Another file sent to a diff erent por t causes your computer or network interface to lock up .
6 Troubleshooting 6-12 Phaser 350 Color Printer Operational hints Hint/Symptom Solution Leav e the pr inter on. When you turn off the printer , wait 15 seconds and then turn it on again, it performs a cleaning routine which consumes ink.
Troubleshooting 6 User Manual 6-13 Dela yed printout. See “Pr inter standby modes” on page 7-8. Printer outputs two prints after a jam is cleared. Pr inter is clearing print dr um and reprinting image. Ref er to “All about media jams” on page 6-14.
6 Troubleshooting 6-14 Phaser 350 Color Printer All about media jams Use the following guidelines to help prevent paper and transpar encies from jamming inside the printer . ■ When installing a new maintenance tray , push on both sides of the tray to latch it firmly into the printer .
Troubleshooting 6 User Manual 6-15 Locating jammed media Paper jams can occur in these places: 1. Inside the exit cover 2. Inside the front cover 3. At the manual feed slot 4. At the standard media tray and Lower Paper T ray Assembly Caution Some surfaces inside the printer may be hot.
6 Troubleshooting 6-16 Phaser 350 Color Printer Remo ving jammed media T o avoid ink smears inside the printer , always try to pull jammed paper or transparency media out thr ough the top of the printer (the exit cover). If the jammed media cannot be cleared fr om the exit cover , open the fr ont cover and check for jammed media.
Troubleshooting 6 User Manual 6-17 3. If necessary , open the exit cover using the blue release button located inside the front cover , at the top of the printer . 4. Using both hands, pull the jammed media out the top of the printer . 5. If necessary , remove the media tray to locate and clear jammed media.
6 Troubleshooting 6-18 Phaser 350 Color Printer Impr oving print speed Note There ar e different ways to improve print speed, such as by upgrading to Ethernet. For more information, r equest a document catalog from HAL or EuroHAL, the T ektronix automated fax systems.
Troubleshooting 6 User Manual 6-19 Windows 3.1 user s Note Only use the following procedur e if your computer is connected to the printer through the parallel port or the optional serial port.
6 Troubleshooting 6-20 Phaser 350 Color Printer Windows 95 user s 1. Click the Start icon in the taskbar on your screen; a menu appears. 2. Move the cursor over Settings ; another menu appears. 3. In the menu, click Printers ; the Printers window appears.
Troubleshooting 6 User Manual 6-21 If y our file doesn’t print If you've configured a supported driver for your printer but your printer isn't printing, try the following suggestions. If these suggestions fail to solve the problem, copy the T ektronix PostScript Level 2 error handler utility to your printer to determine what is wrong.
6 Troubleshooting 6-22 Phaser 350 Color Printer Windows user s (g eneral) ■ Check to make sure that you have configur ed the communications ports and the Handshake option correctly . Refer to “Printing Help Pages from the fr ont panel” on page 2-29 for information on printing a configuration page.
Troubleshooting 6 User Manual 6-23 If y ou are using PC/NFS If you have PC/NFS software installed on your computer , you need to make the following selection in the Network Options dialog box: 1. From the Main window , double-click the Print Manager icon.
6 Troubleshooting 6-24 Phaser 350 Color Printer Windows 95 1. Select Start in the taskbar on your screen. 2. In the menu that appears, select Settings . 3. In the next menu, select Printers ; the Printers window appears. 4. Click on your printer ’s icon and select Properties from the File menu.
Troubleshooting 6 User Manual 6-25 Chec k the printer’ s language mode If your file doesn’t print, the language on the printer ’s port you are using may have been changed. Note Monochrome PCL5 is optional and must be authorized befor e you can use it; see the on-line manual on the printer ’ s CD-ROM for instructions.
6 Troubleshooting 6-26 Phaser 350 Color Printer P ostScript printing err or s Note For information on specific applications, request a document catalog from HAL or EuroHAL, the T ektronix automated fax systems. Refer to “Using the automated fax systems” on page 6-2 for instructions on using these systems.
Troubleshooting 6 User Manual 6-27 Using a P ostScript err or handler The error handling utility is useful for diagnosing pr oblems when a job doesn’t print. This utility installs a PostScript error -handling function in the printer to help determine the cause of some PostScript printing problems.
6 Troubleshooting 6-28 Phaser 350 Color Printer 7. If no output is returned by the printer , the LaserWriter Utility displays a dialog box; click OK continue. PC and workstation user s 1. Locate the utility files in the PHSR350 directory on the printer ’s CD-ROM.
Troubleshooting 6 User Manual 6-29 Fixing timeout pr oblems in Windo ws If print jobs are timing out and not printing, you may need to incr ease the timeout values in W indows and in the printer . T ry one of the following procedures to change the W indows timeout.
6 Troubleshooting 6-30 Phaser 350 Color Printer Windows timeout: Fr om DOS (and Windows 3.1) Note T o use this procedure, the printer must be connected dir ectly to your computer , not on a network. 1. At the DOS prompt, issue the DOS MODE command by typing the following: MODE LPT1:,,P 2.
Troubleshooting 6 User Manual 6-31 Printer’ s timeout Note This is the basic procedur e for changing one of the printer ’ s timeout values. For more information on the printer’ s timeouts, refer to the on-line manual on the printer’ s CD-ROM. Y ou can use the CONFIG.
6 Troubleshooting 6-32 Phaser 350 Color Printer Printed color s are not what y ou expected In general ■ Select another Color Correction option in a supported driver and print your image again; refer to “Color corr ection descriptions” on page 4-6 for more information.
Troubleshooting 6 User Manual 6-33 Printing P ANT ONE Colors If Phaser 350 printer ’s printer-specific P ANTONE Colors are not printing as expected, make sure you ar e printing with Enhanced (600 x 300) mode with color corrections set to None .
6 Troubleshooting 6-34 Phaser 350 Color Printer Using the T ektr onix halftone screens T ektronix halftone screens ar e designed for T ektronix printers, and impr ove print quality over application-set halftone screens.
Troubleshooting 6 User Manual 6-35 PC and workstation user s 1. Locate the utility files in the PHSR350 directory on the printer ’s CD-ROM. 2. Copy the files that you need to your hard disk or use them directly from the CD-ROM. 3. Use one of the following methods to send the SCRENON.
6 Troubleshooting 6-36 Phaser 350 Color Printer Selecting page sizes in Windo ws applications In some W indows applications, you can select printer page sizes in a Print Setup dialog box accessed from the File menu.
Troubleshooting 6 User Manual 6-37 Windows 95 1. Click the Start icon in the taskbar on your screen; a menu appears. 2. Move the cursor over Settings ; another menu appears. 3. In the menu, click Printers ; the Printers window appears. 4. In the Printers window , select the Phaser 350 printer icon, then select Properties from the File menu.
6 Troubleshooting 6-38 Phaser 350 Color Printer Fonts printing incorrectl y fr om Windo ws If fonts are printing incorr ectly from W indows, make sure you installed the correct printer with either the Adobe PS3 driver for W indows 3.1, or with the W indows 95 PostScript driver .
Troubleshooting 6 User Manual 6-39 Sharing the printer on a netw ork Driver , utility files, and front panel interactions If your Phaser 350 printer is shared by other users on a network, using the d.
6 Troubleshooting 6-40 Phaser 350 Color Printer ■ When you print from a non-supported driver , your images are printed with one of the following selections: ■ A color correction utility file, if one has been downloaded to the printer . ■ The selection on the printer ’s front panel TekColor Corrections menu.
User Manual 7-1 Chapter 7 Using the Front Panel Fr ont panel overvie w The printer ’s front panel pr ovides you with information about the printer ’s operation, as well as buttons for accessing printer menus. Fr ont panel indicators The front panel also includes two indicator lights: 1.
7 Using the Front Panel 7-2 Phaser 350 Color Printer Fr ont panel b uttons 1. The button allows you to perform these menu functions: ■ Back up a level of the menu without making a selection.
Using the Front Panel 7 User Manual 7-3 T wo-line displa y The two lines of the display have the following functions: Line 1 ■ Displays status messages such as Ready , Printing or the printer ’s name. ■ Displays operation errors and warnings such as Out Of Ink .
7 Using the Front Panel 7-4 Phaser 350 Color Printer Enabling and disab ling the fr ont panel menu The printer allows a system administrator to lock the front panel menu by downloading a utility file. In this protected mode, you can print the pages in the Help Pages menu, but cannot modify any settings in the rest of the menu .
Using the Front Panel 7 User Manual 7-5 Fr ont panel menu map 9682-08 Phaser ® 350 Menu Map scrolls backward through available selections scrolls forward through available selections enters the next .
7 Using the Front Panel 7-6 Phaser 350 Color Printer Printer Help P ages The printer has several Help Pages that you can print from the fr ont panel to learn more about the printer . Menu Map The menu map provides a graphical view of the fr ont panel menus.
Using the Front Panel 7 User Manual 7-7 Demonstration P ages These pages are sample demonstration pages you can print thr ough the front panel or thr ough the W orld W ide W eb (refer to the PhaserShare Status Software User Manual.
7 Using the Front Panel 7-8 Phaser 350 Color Printer Printer standb y modes Y ou can change the Energy Star mode through the fr ont panel or thr ough the W orld W ide W eb (refer to the PhaserShar e Status Softwar e User Manual.
Using the Front Panel 7 User Manual 7-9 Selecting the c leaning page sour ce The printer picks sheets of paper from a designated media tray as part of its self-maintenance and jam recovery r outines. The default cleaning page source for the printer is the upper tray .
7 Using the Front Panel 7-10 Phaser 350 Color Printer 5. Press the Menu button to access the cleaning page sour ce settings. Cleaning Page Source:Upper <---- ----> OK 6. Scroll thr ough the settings until you reach the one you want. Pr ess the OK button to confirm the setting.
User Manual 8-1 Chapter 8 Supplies, Accessories, and Expanding your System T ektronix supplies: the mark of quality T ektronix supplies are developed and tested as a total system — printer , ink, and media. These system components work together to produce consistent, high-quality color images.
8 Supplies, Accessories, and Expanding your System 8-2 Phaser 350 Color Printer Or dering printer supplies For a complete list of printer supplies, refer to the supplies information sheet that was shipped with the printer and contact your local dealer or , in the United States, call T ektronix at 1-800-835-6100.
Supplies, Accessories, and Expanding your System 8 User Manual 8-3 Interface cables and adapter s The following cables and adapters are available thr ough T ektronix or your dealer .
8 Supplies, Accessories, and Expanding your System 8-4 Phaser 350 Color Printer Extended Features upgrade In its standard configuration, the Phaser 350 of fers Fast Color and Standard color printing modes, 8 Mbytes of RAM memory , and 17 fonts.
Supplies, Accessories, and Expanding your System 8 User Manual 8-5 Optional Lo wer P aper T ra y Assembl y An optional Lower Paper T ray Assembly for paper printing is available for the printer . W ith a 500-sheet capacity , the Lower Paper T ray Assembly transforms the printer into a high-volume printing solution for networked environments.
8 Supplies, Accessories, and Expanding your System 8-6 Phaser 350 Color Printer Optional media tra ys The printer is shipped with a Letter- or A4-size paper tray . Additional trays can be order ed for convenience. For printing transparencies, the optional transparency tray is r ecommended.
Supplies, Accessories, and Expanding your System 8 User Manual 8-7 Memory upgrade The Phaser 350 printer has 8 Mbytes of standard memory . Y ou can upgrade the printer to the Extended Features option which includes 24-Mbytes of memory , 600 x 300 dpi printing, job collation, 52 additional fonts, check print and job pipelining.
8 Supplies, Accessories, and Expanding your System 8-8 Phaser 350 Color Printer PhaserShare netw ork cards T ektronix PhaserShare™ network car ds offer high-performance network connectivity for your color printer . PhaserShare network car ds can be easily installed in your printer .
Supplies, Accessories, and Expanding your System 8 User Manual 8-9 Phaser Cop ystation Note The printer ’ s Extended Features upgrade is r equired to use the Phaser Copystation. See page 8-4 for details on the upgrade. The Phaser Copystation adds easy-to-use, walk-up color copying capability to the Phaser 350 Color Printer .
8 Supplies, Accessories, and Expanding your System 8-10 Phaser 350 Color Printer PhaserSym For printing in VMS environments, T ektronix offers PhaserSym™. PhaserSym is a VMS print symbiont for DEC OpenVMS V AX, and DEC OpenVMS AXP machines. PhaserSym facilitates communication between VMS hosts and T ektronix Phaser printers.
User Manual 9-1 Chapter 9 Regulatory Information and Specifications Dec laration of conformity T ektronix, Inc. Color Printing and Imaging Division P .
9 Regulatory Information and Specifications 9-2 Phaser 350 Color Printer Canadian EMC (Electr omagnetic Compatibility) regulatory standards ■ This digital apparatus does not exceed the Class B for radio noise emissions from digital apparatus set out in the Radio Interfer ence Regulations of the Canadian Department of Communications.
Regulatory Information and Specifications 9 User Manual 9-3 Material Safety Data Sheets Proper management of envir onmental resources pr otects the well-being of our employees, customers, shareholders, and the communities we ar e a part of worldwide.
9 Regulatory Information and Specifications 9-4 Phaser 350 Color Printer MSDS f or ColorStix ink stic ks Section I – Product identification T rade name and T ektronix part number: ColorStix Solid I.
Regulatory Information and Specifications 9 User Manual 9-5 Section XI – T o xicological information T oxicity: Non-to xic orally . Irritation: Not an irritant based on standard tests. Sensitization: Not a sensitizer based on standard tests . Carcinogenicity: Components or product not listed by IARC , NTP or OSHA.
9 Regulatory Information and Specifications 9-6 Phaser 350 Color Printer MSDS f or silicone oil Section I – Product identification T rade name and T ektronix part number: Silicone fluid (f ound in maintenance tra y) 006-7912-00 Product use: Used in T ektronix Phaser 350 color printers.
Regulatory Information and Specifications 9 User Manual 9-7 Section IX – Physical and c hemical properties Appearance: Colorless liquid. Odor: Slight. Solubility: Not water soluble . Section X – Stability and reactivity Stability : Stab le. T races of f ormaldehyde ma y form if heated in air above 300 ° F (149° C).
9 Regulatory Information and Specifications 9-8 Phaser 350 Color Printer Specifications Printer tilt Place the printer on a level surface with no more than 3° tilt in any dir ection. Equivalent to raising one corner of the printer approximately 2 cm (0.
Regulatory Information and Specifications 9 User Manual 9-9 Power consumption Operating power consumption : 140 to 480 W atts Meets Energy Star power conservation r equirements with the Energy Star timeout set to one hour . Printer Dimensions Height: 33 cm (13 in.
9 Regulatory Information and Specifications 9-10 Phaser 350 Color Printer.
User Manual Index-1 Index A accessories optional 2-4 ordering 8-1 , 8-2 standard 2-2 Acrobat Reader installing on a PC 2-50 adapters ordering 8-3 adding ink 5-1 , 5-2 adding memory 8-7 adjusting print.
Index-2 Phaser 350 Color Printer Cleaning Page Source cleaning page 5-9 , 6-14 selecting the cleaning page source 7-9 CMYK Sampler , Macintosh utility file 4-10 CMYK.
User Manual Index-3 drum fluid cleaning 5-25 , 5-27 precaution 5-8 , 5-20 E EasyCopy/X, workstation software 3-22 emissions 9-9 emptying the waste tray 5-4 enabling and disabling the configuration p.
Index-4 Phaser 350 Color Printer H HAL — Highly Automated Library 3-22 , 3-23 , 3-41 , 6-33 HAL, automated fax system 6-2 telephone number and instructions 6-2 halftone screens, printer 6-34 handlin.
User Manual Index-5 Lower Paper T ray Assembly , cont. paper only 2-14 , 3-33 paper tray order numbers 8-5 paper weight 3-30 LPT port problems 6-23 M Macintosh screen fonts, install 3-44 Macintosh pri.
Index-6 Phaser 350 Color Printer moving the printer 5-38 locking the transit restraint 5-37 precautions 5-36 removing the maintenance tray 5-36 N network connections order numbers 8-8 PhaserShare car .
User Manual Index-7 PC utility files CMYK.PS 4-10 CONFIG.PS 6-31 FONTS.PS 3-46 HSB.PS 4-10 RGB.PS 4-10 TEKEHAND.PS 6-27 PC/NFS 6-23 , 6-40 PCL5 1-2 , 3-40 , 3-43 Phaser 350 (LaserW riter 7.
Index-8 Phaser 350 Color Printer printer drivers generic 3-34 installing Macintosh 2-59 QuickDraw GX 2-57 printing transparencies 3-37 using Macintosh 3-17 , 3-19 W indows 3.1 3-9 W indows 95 3-4 , 3-6 , 3-9 printer languages default 3-40 printer quality Fast Color 3-27 printer standby modes 7-8 PRINTER.
User Manual Index-9 S safety and emissions 9-9 screen fonts installing 3-44 Macintosh 3-44 SCSI hard disk ordering 8-10 selecting 2-24 SCSI port connecting external font disk 2-24 connecting Phaser Co.
Index-10 Phaser 350 Color Printer troubleshooting image quality problems 6-6 media feeding or jamming problems 6-6 network problems 6-8 operational hints 6-12 T rueT ype fonts 3-43 turn on printer 2-2.
An important point after buying a device Tektronix Phaser 350 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Tektronix Phaser 350 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Tektronix Phaser 350 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Tektronix Phaser 350 you will learn all the available features of the product, as well as information on its operation. The information that you get Tektronix Phaser 350 will certainly help you make a decision on the purchase.
If you already are a holder of Tektronix Phaser 350, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Tektronix Phaser 350.
However, one of the most important roles played by the user manual is to help in solving problems with Tektronix Phaser 350. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Tektronix Phaser 350 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
