Instruction/ maintenance manual of the product 560 Tektronix
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User Manual Phaser ® 560 Color Laser Printer First printing February 1998 070-9698-01.
Copyright © T ektronix, Inc. Printed in the United States of America. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of T ektr onix, Inc. This instrument, in whole or in part, may be protected by one or mor e U.
Phaser ® 560 Color Laser Printer W arranty T ektronix warrants that the Phaser 560 Color Laser Printer will be fr ee fr om defects in materials and workmanship for a period of one (1) year from the d.
Users saf ety summary T erms in manual: CAUTION Conditions that can result in damage to the pr oduct. W ARNING Conditions that can result in personal injury or loss of life. P ower sour ce: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor or ground.
This pr oduct is certifi ed under IEC 825 as a Class 1 Laser Pr oduct: W ARNING: For your protection, do not defeat any interlocks. CA UTION: This product utilizes a laser . Use of contr ol or adjustments or performance of pr ocedures other than those specified her ein may result in hazar dous radiation exposure.
FOR USERS IN NOR W A Y V ARNING! OM APP ARA TEN ANV ANDS PÅ ANNA T SÄTT ÄN I DENNA BRUKSANVISNING SPECIFICERA TS, KAN ANVÄNDAREN UTSÄTT AS FOR OSYNLIG LASERSTRÅLING, SOM ÖVERSKRIDER GRÄNSEN FOR LASERKLASS 1. Apparaten skall anslutas till jor dat uttag när den ansluts till ett Nätverk.
User Manual vii 1 Introduction 2 Getting Set Up At a glance 2-1 Setting up the printer 2-2 What you get with your printer 2-2 Registering your printer 2-5 Removing the packing material 2-6 Installing .
viii Phaser 560 Color Laser Printer 4 Printing Basics Printing from a PC 4-1 Using the AdobePS 4 driver with Windows 95 4-4 Using the Windows NT 4.0 PostScript driver 4-6 Using the Windows NT 3.5 and 3.51 PostScript driver 4-8 Using the Tektronix printer driver for Windows 3.
User Manual ix 5 Printing: Beyond the Basics Special printing features 5-2 Controlling color density 5-2 Using the Quick Collate option 5-8 Previewing with Check Print 5-11 Image Smoothing 5-14 Automa.
x Phaser 560 Color Laser Printer 7 Troubleshooting If you need help 7-1 Receiving email update notices 7-2 Using the automated fax systems 7-3 Symptoms and solutions 7-4 Diagnostic tools 7-4 Maintaini.
User Manual xi 9 Supplies, Accessories, and Expanding Your Printing System Tektronix Printer and Tektronix supplies: Made For Each Other® 9-1 Customizing your printer 9-1 Supplies and accessories 9-2.
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User Manual 1-1 Sign Off March 15, 1999 8:40 am Chapter 1 Introduction Features The Phaser ® 560 Color Laser Printer provides fast, high-quality color printing on plain paper and specialty media, plus the ease of operation and high performance you expect from a color laser printer .
1 Introduction 1-2 Phaser 560 Color Laser Printer Job Collation feature * Generates multiple copies of a m ultiple-page job in collated order . Check Print capability * Allows y ou to previe w a large print job before running the entire job . Phaser Copystation † This optional accessor y enables y our printer to be used as a color copier .
Introduction 1 User Manual 1-3 Easy to connect Bi-directional parallel por t with plug-and-pla y suppor t; PhaserShare™ cards pro vide optional network interfaces f or Ethernet (Novell NetW are, EtherT alk, and TCP/IP), T oken Ring (Nov ell NetW are, T ok enT alk, and TCP/IP), as well as LocalT alk (LocalT alk and RS-232).
1 Introduction 1-4 Phaser 560 Color Laser Printer Inf ormation r oadmap Phaser 560 Color Laser Printer User Manual Includes inf or mation on setting up, using, and caring f or the printer : ■ Hardwa.
Introduction 1 User Manual 1-5 CD-ROM Contains printer drivers , printer description files, color sampler charts, and utility files, the contents of this user manual in Acrobat (PDF) f or mat and HT.
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User Manual 2-1 Sign Off March 15, 1999 8:36 am Chapter 2 Getting Set Up At a glance Installation of your printer involves these tasks: 1. Setting up the printer Putting all the pieces together: unpac.
2 Getting Set Up 2-2 Phaser 560 Color Laser Printer Setting up the printer What y ou get with your printer The printer and its accessories are shipped in a single box. If you or der ed an optional Lower T ray Assembly or Phaser Copystation, each is shipped separately .
Getting Set Up 2 User Manual 2-3 9698-02 7 8 6 5 2 Supplies Quick-Start Installation 1 User Manual 4 3 PhaserShare 9 Registration License Agreement Media 10 11 Media Color Density Sa.
2 Getting Set Up 2-4 Phaser 560 Color Laser Printer Optional accessories 1. Lower T ray Assembly , PAPER tray and TRANSPARENCY tray 2. Phaser Copystation 3.
Getting Set Up 2 User Manual 2-5 Registering y our printer By registering your printer with T ektronix, you ar e validating the product warranty and ensuring that you will be sent information about upgrades, service, and accessories as it becomes available.
2 Getting Set Up 2-6 Phaser 560 Color Laser Printer Remo ving the packing material 1. Remove the plastic bag from the printer . 2. Remove any adhesive tape that holds the printer ’s doors shut. Note Save all packing material in case moving or subsequent shipment is necessary .
Getting Set Up 2 User Manual 2-7 Installing the optional Lower T ra y Assembl y An optional Lower T ray Assembly is available with the printer; it provides two additional media trays (in addition to the standard media tray and the multi-purpose feeder).
2 Getting Set Up 2-8 Phaser 560 Color Laser Printer Installing the toner car tridges Note The toner cartridges that are shipped with the printer ar e starter cartridges. They are installed the same as High-Capacity cartridges; the only difference is that starter cartridges have less toner .
Getting Set Up 2 User Manual 2-9 4. Insert each toner cartridge in the slot labeled for its color . From top to bottom, the or der of the color toner cartridges is Black , Cyan , Magenta , Y ellow .
2 Getting Set Up 2-10 Phaser 560 Color Laser Printer Preparing the imaging unit Before operating the printer , you must perform these steps to pr epare the imaging unit for printing: 1. Open the printer ’s front door . 2. T urn the upper lever 90˚ clockwise to align the lever ’s triangle with the triangle on the surface of the imaging unit.
Getting Set Up 2 User Manual 2-11 Setting up the output tra y Remove the adhesive tape that holds the output tray against the printer; gently lower it to its operating position.
2 Getting Set Up 2-12 Phaser 560 Color Laser Printer Adding paper or transparencies The printer is shipped with a PAPER tray (either A/Letter-size or A4-size) installed.
Getting Set Up 2 User Manual 2-13 T ypes and sizes of media trays The printer uses five unique media trays, as well as the multi-purpose feeder for any media type: Note For the best print quality , make sure that you load the corr ect media; each tray is designed and labeled for only Paper or T ransparency .
2 Getting Set Up 2-14 Phaser 560 Color Laser Printer Loading media If you order ed additional media trays, or if you order ed a Lower T ray Assembly (which includes a TRANSPARENCY tray and PAPER tray), each tray arrives in its own shipping box.
Getting Set Up 2 User Manual 2-15 2. Fan the paper or transparencies, but be car eful not to leave fingerprints, which can result in a smudged print. 3. Place paper or transparencies in the tray under the hooks. 4. If loading transpar encies, load them so that the notched corner ( 4 ) is placed closest to the media level label ( 5 ).
2 Getting Set Up 2-16 Phaser 560 Color Laser Printer 6. If y ou have a single media tray Slide the PAPER tray completely into the slot. 9008- 1 5 PAPER A4.
Getting Set Up 2 User Manual 2-17 If y ou have a Lower T ra y Assembly Install a media tray into each of the three slots. Note A PAPER tray can be installed in any of the three tray slots ( A , B , and C ); however , for best results, the TRANSPARENCY tray should only be inserted in the upper ( A ) and middle ( B ) tray slots.
2 Getting Set Up 2-18 Phaser 560 Color Laser Printer Connecting the printer Printer por ts The printer is shipped with a SCSI port and parallel port on the printer ’s r ear panel. Additionally , the printer can support one optional PhaserShare™ network card.
Getting Set Up 2 User Manual 2-19 2. P arallel ( standard) The printer supports a standard (uni-dir ectional) parallel port. The port can also be set for bi-directional communications using downloadable utility files, available on the printer ’s CD-ROM, diskettes, or from the T ektronix W orld W ide W eb site ( http://www.
2 Getting Set Up 2-20 Phaser 560 Color Laser Printer T urning on the printer After you have connected all the interface cables, you are r eady to connect the power cord and turn on the printer . Caution T o protect your printer fr om a power surge, make sur e that the power switch on the printer is in the of f position before plugging in the cord.
Getting Set Up 2 User Manual 2-21 What happens at power -up ■ Both status indicators (power and error ) on the printer ’s front panel light briefly . Messages appear in the Liquid Crystal Display panel (LCD). The printer goes through a series of self-tests.
2 Getting Set Up 2-22 Phaser 560 Color Laser Printer Selecting a language f or the fr ont panel By default, the front panel is set to display messages in English. If the Kanji font SIMM is installed, front panel messages display , by default, in Japanese.
Getting Set Up 2 User Manual 2-23 Making a demonstration print Y ou can print a Demonstration Page to check that your printer is set up and operating correctly . 1. When the printer is on and the Ready message appears, press the Menu button. Y ou see this message: Help Pages <--- ---> Menu 2.
2 Getting Set Up 2-24 Phaser 560 Color Laser Printer Setting the Ener gy Star Timeout When the printer is idle for a predetermined amount of time, it enters Energy Star mode, which r educes the power consumption and displays Standby on the printer ’s front panel.
User Manual 3-1 Sign Off March 15, 1999 8:44 am Chapter 3 Installing Printer Software Packaged with your printer are a CD-ROM and a set of diskettes that contain the software you need to use the printer .
3 Installing Printer Software 3-2 Phaser 560 Color Laser Printer Installing printer software f or Windows 95 Note If you are installing fr om floppy diskettes, you may need more than one diskette depending on your Windows system.
Installing Printer Software 3 User Manual 3-3 6. The Finish Installation dialog box contains instructions for completing the printer softwar e setup; click Next . The Add Printer W izard program is automatically launched. 7. In the Add Printer W izard , click Next in the opening dialog box.
3 Installing Printer Software 3-4 Phaser 560 Color Laser Printer Installing printer software f or Windows NT 4.0 Note If you are installing fr om floppy diskettes, you may need more than one diskette depending on your Windows system.
Installing Printer Software 3 User Manual 3-5 6. The Finish Installation dialog box contains instructions for completing the printer softwar e setup; click Next . The Add Printer W izard program is automatically launched. 7. In the Add Printer W izard , click Next in the opening dialog box.
3 Installing Printer Software 3-6 Phaser 560 Color Laser Printer Installing printer software f or Windows NT 3.51 Note If you are installing fr om floppy diskettes, you may need more than one diskette depending on your Windows system.
Installing Printer Software 3 User Manual 3-7 6. The Finish Installation dialog box contains instructions for completing the printer softwar e setup; click Next . The Print Manager opens automatically . 7. From the Printer menu select Create Printer .
3 Installing Printer Software 3-8 Phaser 560 Color Laser Printer Installing printer software f or Windows 3.1 Note If you are installing fr om floppy diskettes, you may need more than one diskette depending on your Windows system.
Installing Printer Software 3 User Manual 3-9 6. If you are installing the T ektronix driver , select your printer type and click Next : ■ T ektronix Phaser 560 Base version (printer ’s standard c.
3 Installing Printer Software 3-10 Phaser 560 Color Laser Printer T ektronix Driver for Windows 3.1: Setup instructions If you selected Easy Installation , or if you selected the T ektronix Driver for Windows 3.1 in the Custom Installation , continue with the f ollowing instructions: 1.
Installing Printer Software 3 User Manual 3-11 AdobePS 3 Driver for Windo ws 3.1: Setup instructions If you selected the AdobePS 3 Driver for Windo ws 3. 1 in the Custom Installation , continue with the f ollowing instructions: 1. In the Adobe installer , click Read or Skip in the README.
3 Installing Printer Software 3-12 Phaser 560 Color Laser Printer Setting up the printer on a netw ork (Windows NT 3.5 and 3.51) TCP/IP connection Note Windows NT 3.5 and 3.51 include network softwar e called Services for Macintosh (AppleT alk) and TCP/IP print services (for TCP/IP; lpr print services).
Installing Printer Software 3 User Manual 3-13 AppleT alk connection Note Windows NT 3.5 and 3.51 include network softwar e called Services for Macintosh (AppleT alk) and TCP/IP print services (for TCP/IP; lpr print services). Refer to your Windows NT manual for instructions on installing this network software.
3 Installing Printer Software 3-14 Phaser 560 Color Laser Printer Setting up the printer on a netw ork (Windows NT 4.0) T o add or update the driver on a Windows NT 4.0 Server or W orkstation Note Y ou will need the printer ’ s IP address for this pr ocedure; it may be available on the printer ’ s Configuration Page.
Installing Printer Software 3 User Manual 3-15 7. In the box marked Name of printer or print queue on that server , enter PS (for PostScript) in uppercase, then click OK . 8. Click Close in the Printer Ports box. 9. In the Add Printer W izard dialog box, click the box next to this new port; then click Next .
3 Installing Printer Software 3-16 Phaser 560 Color Laser Printer Macintosh software Overview f or Mac™ OS platf orms These are the basic steps and information necessary for software installation. Make a note of this information and refer to it during the on-scr een installation procedur e.
Installing Printer Software 3 User Manual 3-17 Custom Install or Easy Install? * A vailab le only on the printer’s CD-R OM. Installer options Software Description Installed folder Custom Install Easy Install LaserWriter 8 Driver Driver f or use with all (non-GX) Macintosh systems.
3 Installing Printer Software 3-18 Phaser 560 Color Laser Printer Installing printer software for Macintosh Use the installer application on the printer ’s CD-ROM or diskettes to install the printer ’s standard software. Then, continue with driver -specific setup instructions for the driver you are using.
Installing Printer Software 3 User Manual 3-19 Setting up the Phaser 560 printer driver Use with System Software 6.0.7, or 7.0 and later . 1. Select Chooser from the Apple menu after installing the printer ’s software (page 3-18). 2. Click on the icon of the Phaser 560 printer driver (on the left side of the Chooser ).
3 Installing Printer Software 3-20 Phaser 560 Color Laser Printer Setting up the Apple LaserWriter 8 printer driver 1. Select Chooser from the Apple menu after installing the printer ’s software (page 3-18). 2. Click on the icon of the LaserW riter 8 printer driver (on the left side of the Chooser ).
Installing Printer Software 3 User Manual 3-21 Setting up the Phaser 560 GX printer driver Refer to the on-line manual on the printer ’s CD-ROM. 1. Select Chooser from the Apple menu after installing the printer ’s software (page 3-18). 2. Click on the icon of the Phaser 560 GX printer driver (on the left side of the Chooser ).
3 Installing Printer Software 3-22 Phaser 560 Color Laser Printer W orkstation software Downloadab le printer utility files Note Refer to the on-line manuals on the printer ’ s CD-ROM for more information on printing fr om a workstation.
User Manual 4-1 Sign Off March 15, 1999 8:37 am Chapter 4 Printing Basics Y ou can print to your printer fr om W indows-based PCs (personal computers), Macintosh computers, and workstations. Make sure that your printer is set up with the appropriate interface port; r efer to “Connecting the printer” on page 2-18.
4 Printing Basics 4-2 Phaser 560 Color Laser Printer Print features quic k reference: Windows printer driver s Feature Pa ge # Operating System Windo ws 3.1 AdobePS 3 T ektr onix driver P ostScript Windows 95 Microsoft P ostScript AdobePS 4 P ostScript Windows NT 4.
Printing Basics 4 User Manual 4-3 Color correction ■ Automatic * ■ None ■ Vivid Color ■ Simulate Displa y ■ SWOP Press ■ Euroscale Press ■ Commercial Press ■ Use Printer Setting page 4.
4 Printing Basics 4-4 Phaser 560 Color Laser Printer Using the AdobePS 4 driver with Windows 95 T o select printing options in the AdobePS 4 driver , follow these steps: 1. In the Printers window , click the Phaser 560 printer icon with the right mouse button, then select Properties from the menu.
Printing Basics 4 User Manual 4-5 P ostScript For PostScript-related options Note The PostScript header contains important PostScript information that must accompany each print job; it is not a banner page printed with each job. If an option is not selected, an error message is displayed on your computer screen and your job does not print.
4 Printing Basics 4-6 Phaser 560 Color Laser Printer Using the Windows NT 4.0 P ostScript driver When using Microsoft W indows NT 4.0, make sure that you have first installed and set up a driver for a Phaser 560 printer (refer to page 3-4). Then, select printer featur es (such as T ekColor color corr ections) from the W indows NT driver .
Printing Basics 4 User Manual 4-7 P age Setup options in an application Note If changing the Printer Driver settings through Page Setup causes pr oblems with the application you ar e using, then change the Printer Driver settings thr ough Print under the File menu, described in the previous topic.
4 Printing Basics 4-8 Phaser 560 Color Laser Printer Using the Windows NT 3.5 and 3.51 P ostScript driver If you are using Micr osoft W indows NT , follow the instructions on page 3-6 to set up a W indows NT PostScript driver with a Phaser 560 printer .
Printing Basics 4 User Manual 4-9 Using the T ektr onix printer driver f or Windows 3.1 T o select printing options, follow these steps: 1. From the Control Panel , double-click the Printers icon. 2. In the Printers dialog box, choose your printer from the list of installed printers, then click the Setup button.
4 Printing Basics 4-10 Phaser 560 Color Laser Printer Using the Adobe P ostScript driver for Windo ws 3.1 T o select printing options, follow these steps: 1. From the Control Panel , double-click the Printers icon. 2. In the Printers dialog box, choose the T ektronix Phaser 560 printer , then click Setup .
Printing Basics 4 User Manual 4-11 Setting the timeouts Each driver provides the ability to change default timeout settings. Refer to the documentation for your computer ’s operating system for information accessing these settings. T o access the timeout settings Windows 95 1.
4 Printing Basics 4-12 Phaser 560 Color Laser Printer Printing fr om a Macintosh T o print fr om a Macintosh, you need a printer driver . Installing one of the supported drivers allows you to select printing features right fr om your computer .
Printing Basics 4 User Manual 4-13 Print features quic k reference: Macintosh printer drivers Feature P age # Driver name Phaser 560 Apple LaserWriter 8 Phaser 560 GX Media size ■ Letter * ■ Legal.
4 Printing Basics 4-14 Phaser 560 Color Laser Printer * F actory default setting. † A vailab le only with the Lower T ra y Assembly . ‡ A vailab le only with the Extended Features option.
Printing Basics 4 User Manual 4-15 Using the Phaser 560 printer driver Select media size 1. From the File menu, open the Page Setup dialog box. 2. Use the Paper pop-up menu to select the printer ’s supported paper sizes. Select printer-specific options 1.
4 Printing Basics 4-16 Phaser 560 Color Laser Printer Using the Apple LaserWriter 8 printer driver Select media size 1. From the File menu, open the Page Setup dialog box. 2. Use the Paper pop-up menu to select the printer ’s supported paper sizes. Select printer-specific options 1.
Printing Basics 4 User Manual 4-17 Using the Phaser 560 GX printer driver Note Refer to the on-line manuals on the printer ’ s CD-ROM for details on using the Phaser 560 GX printer driver . Printing with a desktop printer If you are using QuickDraw GX applications, do one of the following: ■ Select any desktop printer in the Print dialog box.
4 Printing Basics 4-18 Phaser 560 Color Laser Printer Printing fr om a w orkstation Overview Y ou can print fr om a UNIX or VMS workstation through Ethernet, T oken Ring, parallel, or serial interfaces. W orkstation users can print fr om any application that generates color PostScript, or directly fr om the screen with the PhaserPrint software.
Printing Basics 4 User Manual 4-19 PhaserPrint for UNIX software is available for these workstations: PhaserPrint for UNIX software works with the workstation’s native spooling system to print PostS.
4 Printing Basics 4-20 Phaser 560 Color Laser Printer Printing fr om specific applications For printing from most applications, follow the instr uctions in “Installing Printer Software” on page 3-1 to install drivers and printer softwar e.
Printing Basics 4 User Manual 4-21 This table provides an overview of selecting print featur es in the printer ’s front panel. Print features quic k reference: Printer’ s front panel Feature Featu.
4 Printing Basics 4-22 Phaser 560 Color Laser Printer Startup Page ■ Enabled * ■ Disabled See page 8-10 Printer Defaults Menu ➥ Startup Page Menu Startup Mode ■ Enabled * ■ Disabled See the .
Printing Basics 4 User Manual 4-23 Print-quality modes Note For all of the print modes, you can get faster overall throughput when more memory is installed. Mode Resolution (dots per inch) Printing speed (pa g es per min ute) Description Fast Monoc hrome 600 x 600 dpi 14 ppm ■ F astest gra yscale pr inting.
4 Printing Basics 4-24 Phaser 560 Color Laser Printer Color corrections The printer provides T ekColor Dynamic Correction, which consists of the following color correction modes: Y ou can view sample output of four of the color corr ection modes at the bottom of the Startup Page.
Printing Basics 4 User Manual 4-25 Output Or der This option lets you specify whether your document prints face up or face down in the printer ’s output tray . Y ou can select it either in one of the supported drivers ( Output Order option, Output Face Up option) or in the printer ’s front panel ( Output Order in the Printer Defaults menu).
4 Printing Basics 4-26 Phaser 560 Color Laser Printer Fonts Note For general information on fonts, request a document catalog from HAL or EuroHAL, the T ektr onix automated fax systems.
Printing Basics 4 User Manual 4-27 Additional fonts can be added to a Phaser 560 printer . The Extended Featur es option includes these 39 fonts. Refer to “Upgrade kits ” on page 9-5 for ordering information.
4 Printing Basics 4-28 Phaser 560 Color Laser Printer Resident typefaces (PCL5) For PCL5 (Printer Command Language) printing (HP Laserjet III emulation), the printer supports Courier , T imes, and Universe typefaces in medium, bold, italic medium, and italic bold.
Printing Basics 4 User Manual 4-29 Printer languages: P ostScript, HP-GL, PCL5 The printer supports PostScript Level 1 and Level 2 and HP-GL (Hewlett-Packard Graphics Language) printer languages. Additionally , the printer supports monochrome PCL5 (Printer Command Language).
4 Printing Basics 4-30 Phaser 560 Color Laser Printer All about media Media sizes This printer supports three sizes of media trays: In addition to using the media trays, you can load specialty media in the Multi-Purpose Feeder , which accommodates media ranging in size from 89 x 254 mm to 216 x 356 mm (3.
Printing Basics 4 User Manual 4-31 Margins and print area When the printer places an image on media, the image (print area) is a bit smaller than the media size. Y ou may need to adjust the page margins in your application software to match the print ar ea.
4 Printing Basics 4-32 Phaser 560 Color Laser Printer Media types This printer accommodates several types of media in various sizes. Paper and transparencies can be loaded in either the Multi-Purpose Feeder or any of the media trays.
Printing Basics 4 User Manual 4-33 Specialty media can only be printed from the Multi-Purpose Feeder . Selecting a media type Y ou can select a media type in the printer ’s front panel or in a supported printer driver .
4 Printing Basics 4-34 Phaser 560 Color Laser Printer Media tra ys The printer is shipped with a PAPER tray , either Letter Paper (U.S.) or A4 Paper (Metric), depending on the order option.
Printing Basics 4 User Manual 4-35 Hints ▼ For the best print quality , load only paper in the PAPER tray and transparencies in the TRANSPARENCY tray . ▼ If you have the Lower T ray Assembly installed, insert the TRANSPARENCY tray only into the upper ( A ) or middle ( B ) tray slots for the most reliable media-picking.
4 Printing Basics 4-36 Phaser 560 Color Laser Printer Loading plain paper 1. Push down on the PAPER tray’s metal plate until it clicks, locking it in place. 2. Fan the paper , but be careful not to leave fingerprints, which can result in a smudged print.
Printing Basics 4 User Manual 4-37 Loading letterhead paper 1. Push down on the PAPER tray’s metal plate until it clicks, locking it in place. 2. Fan the letterhead paper , but be car eful not to leave fingerprints, which can result in a smudged print.
4 Printing Basics 4-38 Phaser 560 Color Laser Printer Loading transparencies 1. Push down on the TRANSPARENCY tray’s metal plate until it clicks, locking it in place. 2. Fan the transparencies, but be car eful not to leave fingerprints, which can result in a smudged print.
Printing Basics 4 User Manual 4-39 Hints for making transparencies Follow these guidelines when you make transparencies: ▼ Use only T ektr onix transparencies. ▼ For the best printing reliability , use the TRANSPARENCY tray for printing multiple sheets of transparency .
4 Printing Basics 4-40 Phaser 560 Color Laser Printer Using the Multi-Purpose Feeder The Multi-Purpose Feeder serves as another tray for loading any type of media that ranges in size from 89 x 254 mm to 216 x 356 mm (3.
Printing Basics 4 User Manual 4-41 Setting media thickness Because the printer accommodates varying media weights in the Multi-Purpose Feeder , you can manually select a media thickness for the most reliable paper -picking. The Media Thickness switch is only applicable for the Multi-Purpose Feeder .
4 Printing Basics 4-42 Phaser 560 Color Laser Printer Inserting the media For instructions on loading specific types of media, r efer to “Loading specialty media in the Multi-Purpose Feeder” on page 4-44. 1. Adjust the guides to the width of the media you are using.
Printing Basics 4 User Manual 4-43 Selecting the Multi-Purpose Feeder Select the Multi-Purpose Feeder in one of these two ways: ■ Driver selection 1.
4 Printing Basics 4-44 Phaser 560 Color Laser Printer Loading specialty media in the Multi-Purpose Feeder T ransparencies 1. Set the Media Thickness switch to Medium .
Printing Basics 4 User Manual 4-45 Letterhead 1. For the thickness setting, treat letter head media as you would laser paper . If your letterhead paper has a weight of 105 g/m 2 (28 lb.) or lighter , adjust the printer ’s Media Thickness switch to Thin ; if its weight is 109 - 150 g/m 2 (29 - 40 lb.
4 Printing Basics 4-46 Phaser 560 Color Laser Printer Glossy Coated P aper and Card stoc k Caution Do not use any media designed for inkjet printers, especially inkjet coated paper and inkjet transpar encies.
Printing Basics 4 User Manual 4-47 4. Fill the Multi-Purpose Feeder up to the level indicator on the guide (maximum capacity is 50 sheets). 5. Use your printer driver or the front panel menu to select the Multi-Purpose Feeder and the media type (either Coated Paper or Card or Envelope ).
4 Printing Basics 4-48 Phaser 560 Color Laser Printer En velopes 1. Prepar e each envelope in the following manner: ■ T ri-fold a letter -sized piece of paper and insert it into the envelope. ■ T uck the envelope flap inside the envelope. 2. Adjust the printer ’s Media Thickness switch to Thick .
Printing Basics 4 User Manual 4-49 7. In a supported printer driver . Make the following selections.: 8. Send the job to the printer . Hints ▼ Many applications include a tool for creating an envelope document. For example, Microsoft W ord includes an Envelopes and Labels feature under the T ools menu.
4 Printing Basics 4-50 Phaser 560 Color Laser Printer Labels 1. Adjust the Media Thickness switch to Thick . 2. Adjust the media guides for the width of your label sheets. 3. Insert the label sheets with the side to be printed up , with the top of the sheet entering the printing first .
Printing Basics 4 User Manual 4-51 4. Fill the Multi-Purpose Feeder to the level indicator on the guide (maximum capacity is 30 label sheets). 5. Use your printer driver or the front panel menu to select the Multi-Purpose Feeder and the media type ( Label ).
4 Printing Basics 4-52 Phaser 560 Color Laser Printer T ektronix F abric T ransfer Media 1. Set the Media Thickness switch to Thick . 2. Adjust the media guides for the width of your Fabric T ransfer media.
Printing Basics 4 User Manual 4-53 4. In the application, r everse the image horizontally (the image must print backward to transfer corr ectly). 5. Use your printer driver or the front panel menu to select the Multi-Purpose Feeder and the media type ( Fabric T ransfer ).
4 Printing Basics 4-54 Phaser 560 Color Laser Printer Duplex printing This printer allows you to print double-sided on laser paper , fr om the PAPER trays and the Multi-Purpose Feeder . Caution Use laser bond paper for duplexing; two-sided printing on specialty media can shorten component life.
Printing Basics 4 User Manual 4-55 S IDE 2 1. Place the paper in the PAPER tray with the side to be printed face down (the side that has already been printed is now face up ); the top of the page is under the paper tray’s hooks. Insert the PAPER tray into the printer .
4 Printing Basics 4-56 Phaser 560 Color Laser Printer Double-sided printing fr om the Multi-Purpose Feeder Caution Use laser bond paper for duplexing; two-sided printing on specialty media can shorten component life. For opacity and feed reliability , use laser paper that is at least 100 g/m 2 (28 lb.
Printing Basics 4 User Manual 4-57 S IDE 2 Caution When printing Side 2 for duplex printing (using the Multi-Purpose Manual Feed), always choose Paper 2nd Side as the media type. This selection is specially formulated for this purpose; choosing any other media type can reduce component life.
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User Manual 5-1 Sign Off March 15, 1999 8:44 am Chapter 5 Printing: Beyond the Basics Beyond the basics of printing are the printer ’s special featur es that set it apart from other printers, as wel.
5 Printing: Beyond the Basics 5-2 Phaser 560 Color Laser Printer Special printing features Contr olling color density The printer ’s front panel pr ovides an interface to adjust the density of the toner applied to the media. This feature compensates for the changes in color intensity that can occur as toner cartridges or the imaging unit age.
Printing: Beyond the Basics 5 User Manual 5-3 The current density setting for each color is indicated by the dashed line enclosure and the numeric value (–10 to +10) next to each color . The page also shows the ranges that you can select in the front panel.
5 Printing: Beyond the Basics 5-4 Phaser 560 Color Laser Printer 7. Compare the printer ’s curr ent density settings on the Color Refer ence Page with the samples on the Color Density Samples car d (found inside the back cover pocket of the Quick Refer ence Guide ).
Printing: Beyond the Basics 5 User Manual 5-5 8. Use the Calibrate Colors menu in the printer ’s front panel to adjust the density according to the numbers you r ecorded in Step 7 . ■ In this example, the current setting for cyan, indicated by an asterisk, is +1.
5 Printing: Beyond the Basics 5-6 Phaser 560 Color Laser Printer 9. After changing the density setting for any or all of the colors, reprint the Color Refer ence Page, which shows the following: ■ The dashed line enclosure r eflects the changes you made to the settings.
Printing: Beyond the Basics 5 User Manual 5-7 The following table shows the selections available in the Calibrate Colors menu, along with a brief explanation of each function. Calibrate Colors men u selections Menu item* What it does How it w orks Adjust light/dark <---- ----> Menu Lightens or darkens all toner colors.
5 Printing: Beyond the Basics 5-8 Phaser 560 Color Laser Printer Using the Quic k Collate option The Quick Collate option in the supported drivers performs document collation in the printer .
Printing: Beyond the Basics 5 User Manual 5-9 The number of pages that can be collated at one time depends on these factors: ■ Printer ’s memory configuration. ■ Presence and size of a har d disk attached to the printer . ■ Complexity of the pages to be collated.
5 Printing: Beyond the Basics 5-10 Phaser 560 Color Laser Printer Collation hints and tips Output order Make sure that you select Output Face Down or uncheck the Output Face Up box, depending on the driver you are using.
Printing: Beyond the Basics 5 User Manual 5-11 Previe wing with Chec k Print This feature is available only with the printer ’s Extended Featur es configuration.
5 Printing: Beyond the Basics 5-12 Phaser 560 Color Laser Printer 3. Press the Menu button. The following message appears: The asterisk (*) indicates the current setting. By default, Check Print is enabled. Pressing an arr ow button toggles the selection between enabled and disabled .
Printing: Beyond the Basics 5 User Manual 5-13 6. Select Check Print in a supported driver . ■ LaserW riter 8 driver: Select the Check Print option in the Options dialog box available by clicking the Options button in the Print dialog box.
5 Printing: Beyond the Basics 5-14 Phaser 560 Color Laser Printer Image Smoothing Image Smoothing is selected from the printer ’s fr ont panel (in the Printer Defaults menu) as well as in supported printer drivers. Image Smoothing blends adjacent colors in an image so that color transitions are less noticeable.
Printing: Beyond the Basics 5 User Manual 5-15 Getting job inf ormation The printer ’s fr ont panel includes an Info button that pr ovides the following information for a particular print job: ■ Printer Name ■ User Name ■ Print Server ■ IP Address of your printer ■ Job Name T o access this information, follow these steps: 1.
5 Printing: Beyond the Basics 5-16 Phaser 560 Color Laser Printer W orking with color Whether you are pr oducing color reports, memos, graphs, charts, over head transparencies for pr esentations, color handouts, or design comps, there ar e a few things to keep in mind when using color .
Printing: Beyond the Basics 5 User Manual 5-17 Color corrections — making the best selection T ekColor corrections The printer ’s T ekColor color corr ection options provide simulations of differ ent color devices. Follow these basic guidelines so that the printer accurately repr oduces the colors you want on your prints.
5 Printing: Beyond the Basics 5-18 Phaser 560 Color Laser Printer Deciding which color correction to use Color printers and computer display screens pr oduce color differ ently . Printers use the subtractive primaries CMYK (cyan, magenta, yellow , and black), and produce color when light is r eflected off the paper .
Printing: Beyond the Basics 5 User Manual 5-19 Color correction solutions Printing objective or prob lem Color correction to use General-purpose pr inting A utomatic T ur n off all color corrections N.
5 Printing: Beyond the Basics 5-20 Phaser 560 Color Laser Printer Color correction descriptions General all-purpose printing The Automatic option is the best choice for typical office printing.
Printing: Beyond the Basics 5 User Manual 5-21 Printing the brightest colors and a truer b lue The V ivid Color option makes printed blue appear less purple by reducing the amount of magenta used to print blue colors. Other colors in the cyan-blue-purple- magenta range in the image are also adjusted to compensate for the adjusted blue.
5 Printing: Beyond the Basics 5-22 Phaser 560 Color Laser Printer Closely matc h printing press colors There ar e three printing pr ess color correction options. Each pr ess option conforms to a differ ent printing standard. Use a pr ess option if you are pr eviewing work for a four -color job to be printed on a printing press.
Printing: Beyond the Basics 5 User Manual 5-23 Using the printer’ s current color defaults The Use Printer Setting option is available only in the supported drivers. This option sends no color correction information to the printer . It uses the current default in the printer to pr ocess colors for printing.
5 Printing: Beyond the Basics 5-24 Phaser 560 Color Laser Printer Special considerations If y our Phaser 560 printer is shared on a network Another user may use the downloadable color correction utility files, or the printer ’s fr ont panel, to change the printer ’s default color corr ection setting.
Printing: Beyond the Basics 5 User Manual 5-25 Printing and using the color sampler charts Y ou can print color sampler charts from your printer to see how the colors, as specified from within an application, will look when printed. Having a pr e-printed sample of each color can help you save time in selecting the right color for your use.
5 Printing: Beyond the Basics 5-26 Phaser 560 Color Laser Printer The color chart you print and use depends on how the application you are using selects color . Refer to the application’s documentation for information on color selection, then print one or more of the color charts listed in the table below .
User Manual 6-1 Sign Off March 15, 1999 8:38 am Overview T o ensure the best print quality and the most r eliable printer operation, follow these simple guidelines: ■ Always use high-quality paper and only T ektronix-brand T ransparencies, Glossy Coated paper , and Fabric T ransfer media.
6 Caring for Your Printer 6-2 Phaser 560 Color Laser Printer User -replaceable components This printer is designed modularly so that it is easy to maintain: several of the components are r eplaceable. Cleaning is only necessary if you experience frequent media jams (see “Cleaning the paper -pick and paper-feed r ollers” on page 6-12).
Caring for Your Printer 6 User Manual 6-3 When to replace components When the printer ’s front panel indicates that a component needs to be r eplaced, make sure that you have replacements on hand. The printer may continue to print until the component is completely used up; for the toner and Fuser Roll, the printer stops until you replace them.
6 Caring for Your Printer 6-4 Phaser 560 Color Laser Printer Consumable lif e information This printer provides several convenient methods for accessing the information you need on the life of the user-r eplaceable components.
Caring for Your Printer 6 User Manual 6-5 Replacing the components This section describes the basic steps for removing and installing the replaceable components. Detailed , illustrated instructions ar e shipped with each of the replaceable components.
6 Caring for Your Printer 6-6 Phaser 560 Color Laser Printer Imaging unit Front panel messages Imaging Unit:replace Replace the Imaging Unit soon. After the message appears, the unit ma y still yield about 1,500 color pages, depending on the comple xity of your prints.
Caring for Your Printer 6 User Manual 6-7 Fuser Note Each replacement Fuser includes a Fuser Roll. Front panel messages Fuser:replace Replace the Fuser soon. After the message appears, the Fuser m a y still yield about 3,000 pages , depending on the comple xity of your prints.
6 Caring for Your Printer 6-8 Phaser 560 Color Laser Printer Fuser Roll Note A Fuser Roll is always included with each replacement Fuser . Front panel messages Fuser Roll:replace Replace the Fuser Roll soon. After the message appears, the Fuser Roll ma y still yield about 500 pages.
Caring for Your Printer 6 User Manual 6-9 T ransfer kit Front panel messages Transfer kit:replace Replace the T ransfer Kit (roller/w aste bin) soon. Diagnosing print quality ■ T oner spots appear on the back side of the media. ■ Repeated light spots.
6 Caring for Your Printer 6-10 Phaser 560 Color Laser Printer Main Charge Grid Each Imaging Unit includes a Main Charge Grid alr eady installed as a component. Although the Main Charge Grid is not consider ed a consumable (because it typically does not wear out before r eplacing the entire Imaging Unit), you may need to r eplace it occasionally .
Caring for Your Printer 6 User Manual 6-11 Occasional c leaning Regularly scheduled cleaning is not necessary for this printer . However , if your printer experiences frequent media jams, clean the paper -pick rollers ( a ) and the paper-feed r ollers ( b ) on the Lower T ray Assembly .
6 Caring for Your Printer 6-12 Phaser 560 Color Laser Printer Cleaning the paper -pick and paper -f eed roller s Note If you have a Lower T ray Assembly , you may also need to clean the rollers for the middle and lower media trays, which ar e accessed by the lower left side door .
Caring for Your Printer 6 User Manual 6-13 3. Use the blue handles to pull out the paper feeder . 4. Gently r otate the paper -pick r ollers 180° (the paper -pick r ollers ar e D-shaped) and wipe them with a lint-free cloth that has been moistened with isopropyl alcohol.
6 Caring for Your Printer 6-14 Phaser 560 Color Laser Printer 5. Close the paper feeder and the left side door . 6. Insert the media tray (if you have the Lower T ray Assembly , insert the upper media tray). If y ou have a Lower T ray Assembl y 1. Open the lower left side door .
Caring for Your Printer 6 User Manual 6-15 2. Gently rotate the D-shaped paper -pick rollers 180°; wipe them with an alcohol-moistened lint-free cloth. 3. Clean the paper -feed r ollers for the middle and lower media slots. Rotate each roller to clean its entir e surface.
6 Caring for Your Printer 6-16 Phaser 560 Color Laser Printer Cleaning other r ollers When you clean any of the other rollers in the printer , always use a lint-free cloth. Caution Do not clean the transfer roller; alcohol and pr essing on the roller can damage the r oller and cause print-quality problems.
Caring for Your Printer 6 User Manual 6-17 3. Use a dry , lint-free cloth to wipe the sensor ( inside the slot ). 4. Re-insert the Imaging Unit. 5. Close the printer ’s fr ont door and power up the printer . Y ou must cycle the power to clear the front panel’s err or message.
6 Caring for Your Printer 6-18 Phaser 560 Color Laser Printer Repac king the printer P ower off T urn off the printer; r emove the power cord and all interface cables. Prepare the media tray(s) 1. Remove the media tray(s) ( A , B , C ) from the printer; r emove the media from the tray(s).
Caring for Your Printer 6 User Manual 6-19 4. Re-insert the media tray into the printer . 5. If you have other media trays, repack them for shipping or storage in their original shipping boxes. Remove and discar d the T ransfer Kit 1. Open the printer ’s left side door; use the blue handles to pull out the paper feeder .
6 Caring for Your Printer 6-20 Phaser 560 Color Laser Printer Prepare the Imaging Unit 1. Open the printer ’s front door . 2. On the Imaging Unit, turn the upper lever 90˚ counterclockwise ; this is necessary to protect the Imaging Unit during shipment.
Caring for Your Printer 6 User Manual 6-21 Remove the toner cartridges 1. Open the right side door and remove the four toner cartridges. 2. W ipe off any loose toner in and around the printer . Caution Make sure that you leave the side door open for a minimum amount of time; light exposure can damage the Imaging Unit.
6 Caring for Your Printer 6-22 Phaser 560 Color Laser Printer If y ou have a Lower T ray Assembl y 1. Lift the printer up and away from the Lower T ray Assembly . W arning The printer weighs about 43 kg. (94 lbs.) without the toner cartridges; the Lower T ray Assembly weighs 14 kg (31 lbs.
Caring for Your Printer 6 User Manual 6-23 Repack the printer 9698-68 1. Repack the accessories in the original T ektronix accessories box. 2. Repack the printer and the accessories box in the original T ektronix shipping box.
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User Manual 7-1 Sign Off March 15, 1999 8:39 am Chapter 7 Troubleshooting If y ou need help If you need assistance, contact your local T ektronix dealer or sales repr esentative or any of these listed resour ces: T ype of ser vice How to access Details Customer Support Centers Printer suppor t and ser vice U .
7 Troubleshooting 7-2 Phaser 560 Color Laser Printer Receiving email update notices Using the W orld W ide W eb, you can register to r eceive email notification of new printer drivers, accessories and upgrades for your T ektronix Phaser color printer as they become available.
Troubleshooting 7 User Manual 7-3 Using the automated fax systems As an alternative to other resour ces, and to provide up-to-date information quickly , T ektronix has set up HAL (Highly Automated Library) and EuroHAL, two interactive, automated fax systems.
7 Troubleshooting 7-4 Phaser 560 Color Laser Printer Symptoms and solutions Diagnostic tools The printer provides several tools for diagnosing and solving various types of problems; these tools includ.
Troubleshooting 7 User Manual 7-5 T roubleshooting / print quality quick ref erence table Describes pr inting problems b y symptom (including an example), then lists the possible causes and solutions . Especially useful f or deter mining when the consumables need to be replaced.
7 Troubleshooting 7-6 Phaser 560 Color Laser Printer Maintaining print quality If you notice a problem with the quality of your prints, the pr obable solution is replacing one of the consumable components (toner cartridges, Imaging Unit, Fuser , Fuser Roll or T ransfer Kit).
Troubleshooting 7 User Manual 7-7 T roubleshooting and print quality quic k reference Symptom P ossible Causes Solution P ower indicator is blinking The printer is receiving, processing or printing a job. W ait for the job to be completed or cancel the job .
7 Troubleshooting 7-8 Phaser 560 Color Laser Printer F ront panel repor ts: Waiting for <media> The media installed is not what the printer is expecting. ■ Inser t the appropriate media tray . ■ Change the def ault media tray to match the desired media type; restar t the printer .
Troubleshooting 7 User Manual 7-9 Consumables P age appears f aded in a single color . The color density is set incorrectly in the front panel. or The toner car tridge is wear ing out. Check the density setting b y printing the Color Ref erence Page in the Calibrate Colors menu in the front panel.
7 Troubleshooting 7-10 Phaser 560 Color Laser Printer A single color shows a light, repeating horizontal line. The roller in the toner car tridge has a slight impression after long storage. T o fix the problem: ■ Run 20-30 prints. The impression will disappear with continued time and use.
Troubleshooting 7 User Manual 7-11 On the Consumables P age, each color “bleeds” into the color band below it (the most visible is magenta in the yello w band). The Imaging Unit’ s internal waste toner bo x is full. Replace the Imaging Unit. A single white spot appears in appro ximately the same vertical place on the page.
7 Troubleshooting 7-12 Phaser 560 Color Laser Printer Large light spot(s) appear r andomly in the Consumab les P age , appro ximately on the same hor iz ontal and v er tical place or the y mo v e v er tically from one print to another . Finger print(s): someone has touched the underside of the Imaging Unit.
Troubleshooting 7 User Manual 7-13 F ront panel repor ts: Fuser:replace The Fuser is wearing out. Replace the Fuser soon. F ront panel repor ts: Fuser expired The Fuser is worn out. Replace the Fuser now ; although it continues to function, the print quality is aff ected.
7 Troubleshooting 7-14 Phaser 560 Color Laser Printer Dark and wavy v er tical streaks appear in all colors (most easily visible in y ellow). The Main Charge Grid is dir ty . Replace the Main Charge Grid. Complete instructions are packaged with the Main Charge Grid.
Troubleshooting 7 User Manual 7-15 The page prints in black in the image area only (the borders are clear). Either the image processor board or engine control board is not functioning properly . T ur n the pr inter off and back on again. If the problem persists , call Ser vice.
7 Troubleshooting 7-16 Phaser 560 Color Laser Printer If y ou can’t make a print Symptom Solution Printer not operating Make sure that y ou plugged in the pr inter and turned it on. Make sure that y ou connected the interface cab le(s) properly . Print the Consumables P age from the front panel to verify that the controller board is functional.
Troubleshooting 7 User Manual 7-17 P ow er indicator blinks and stops, b ut the file does not print This is probably the result of a P ostScr ipt error .
7 Troubleshooting 7-18 Phaser 560 Color Laser Printer F requent media jams Make sure that y ou use a high-quality laser paper : 75-105 g/m2 (20-28 lb .) paper in the media tra ys and 75-120 g/m2 (20-32 lb .) paper in the Multi-Pur pose Feeder . Ref er to “Media hints and tips” on page 7-38 for more inf or mation.
Troubleshooting 7 User Manual 7-19 Print quality prob lems Symptom Solution Prints hav e dull, faded colors ■ If y ou are using a media tr a y , make sure that y ou hav e loaded the correct media in the PAPER tra y or TRANSPARENCY tra y .
7 Troubleshooting 7-20 Phaser 560 Color Laser Printer Streaks or spots Most spots are caused by fingerpr ints or dust introduced into the printer while installing the Imaging Unit or loading media. Make sure that the surf ace where you unpac k the Imaging Unit, paper , and transparencies is free of dust.
Troubleshooting 7 User Manual 7-21 Printing hints Application hints For information about using specific software applications with your printer , contact T ektronix’ HAL or EuroHAL information systems. In the U.S., call 1-800-835-6100 or (503) 682-7450 ; for Eur oHAL telephone numbers, refer to “If you need help” on page 7-1.
7 Troubleshooting 7-22 Phaser 560 Color Laser Printer Impr oving print speed There ar e differ ent ways to improve print speed, such as by upgrading to EtherT alk on a Macintosh, to Novell NetW are on a PC, or to TCP/IP on a workstation. For more information, r equest a document catalog from HAL or EuroHAL, the T ektronix automated fax systems.
Troubleshooting 7 User Manual 7-23 The printer ’s optimum image processing thr oughput via a dedicated Ethernet connection is faster than the other ports. Actual throughput will generally be somewhat affected by network traf fic, image complexity , color correction, and memory configuration.
7 Troubleshooting 7-24 Phaser 560 Color Laser Printer Windows 3.1 user s (using the T ektronix driver) 1. From the Control Panel , double-click Printers . 2. Select the T ektronix Phaser 560 printer in the Printers dialog box. 3. Disable Use Print Manager in the Printers dialog box.
Troubleshooting 7 User Manual 7-25 Windows 95 user s 1. Click the Start icon in the taskbar on your scr een; a menu appears. 2. Move the cursor over Settings ; another menu appears. 3. In the menu, click Printers ; the Printers window appears. 4. In the Printers window , select the Phaser 560 printer icon, then select Properties from the File menu.
7 Troubleshooting 7-26 Phaser 560 Color Laser Printer P ostScript printing error s Note For information on specific applications, request a document catalog from HAL or EuroHAL, the T ektronix automated fax systems. Refer to page 7-3 for instructions on using these systems.
Troubleshooting 7 User Manual 7-27 Using a P ostScript err or handler The error handling utility , enabled in the Printer Defaults menu of the printer ’s front panel, is useful for diagnosing pr oblems when a job doesn’t print. It provides a PostScript err or -handling function to help determine the cause of some PostScript printing problems.
7 Troubleshooting 7-28 Phaser 560 Color Laser Printer Fixing timeout prob lems in Windows T ry one of the following procedur es to correct W indows timeout problems. If a W indows procedure doesn’t work for you, try the DOS pr ocedure (r efer to the on-line manual on the printer ’s CD-ROM or at T ektronix’ W orld W ide W eb site).
Troubleshooting 7 User Manual 7-29 Printed colors are not what y ou expected In general ■ Select another Color Correction option in a supported driver and print your image again; r efer to page 4-24 for more information on color correction.
7 Troubleshooting 7-30 Phaser 560 Color Laser Printer Printing P ANT ONE Colors If Phaser 560 printer -specific P ANT ONE Colors ar e not printing as expected, make sure that you ar e printing without any color corrections selected. Refer to “ Printing and using the color sampler charts ” on page 5-25 for mor e information.
Troubleshooting 7 User Manual 7-31 Macintosh users Note If you are using QuickDraw GX and System Softwar e 7.5, you can download printer utilities from the T ektronix Phaser 560 GX printer driver; refer to topics on the printer’ s CD-ROM or the T ektronix W orld Wide W eb site for instructions.
7 Troubleshooting 7-32 Phaser 560 Color Laser Printer PC and workstation user s 1. Follow the instructions starting on page 3-1 to install the utility files from either the printer ’s CD-ROM or the softwar e diskettes. 2. Locate the installed files in the PHSR560 subdirectory , inside the PHSR TOOL directory on your computer ’s har d disk.
Troubleshooting 7 User Manual 7-33 Selecting page sizes in Windows applications In some W indows applications, you can select printer page sizes in a Print Setup dialog box accessed from the File menu. If you use a Print Setup dialog box to select the Phaser 560 printer fr om your application, some page sizes may not be visible in the list.
7 Troubleshooting 7-34 Phaser 560 Color Laser Printer Windows 95 1. Click the Start icon in the taskbar on your scr een; a menu appears. 2. Move the cursor over Settings ; another menu appears. 3. In the menu, click Printers ; the Printers window appears.
Troubleshooting 7 User Manual 7-35 Fonts printing incorrectly fr om Windows If fonts are printing incorr ectly fr om W indows, make sure that you installed the correct printer with the supported driver . ■ If you have the standard printer configuration, you should have installed T ektronix Phaser 560 .
7 Troubleshooting 7-36 Phaser 560 Color Laser Printer Sharing the printer on a netw ork Driver , utility files, and front panel interactions If your printer is shared by other users on a network, you.
Troubleshooting 7 User Manual 7-37 Star tup page prints even though it is disab led The printer ’s power-up self-test can detect pr oblems that do not necessarily make the printer completely inoperable. Examples of these non-fatal errors include faulty printer ports and some memory failures.
7 Troubleshooting 7-38 Phaser 560 Color Laser Printer Media hints and tips Use high-grade media. For best reliability and image-quality , always use T ektronix media. T ektronix printers and T ektronix supplies are Made For Each Other ® . Refer to “Phaser 560 Printer Supplies” on page 9-2 for ordering information.
Troubleshooting 7 User Manual 7-39 Clearing a media jam If the printer has frequent media jams, make sur e that you follow these guidelines: ■ Always use high-quality laser paper and T ektronix-brand transparencies, glossy paper , and fabric transfer media.
7 Troubleshooting 7-40 Phaser 560 Color Laser Printer Jam at A Solution 1 Solution 2 1. Open the left side door (if your printer has a Lower T ray Assembly installed, open the Upper left side door).
Troubleshooting 7 User Manual 7-41 Jam at B Solution 1 Solution 2 1. Open the lower left side door . 2. Remove the complete piece of jammed media. 1. Remove the selected media tray ( Middle or Lower media tray). 2. Remove the complete piece of jammed media from inside the printer .
7 Troubleshooting 7-42 Phaser 560 Color Laser Printer Jam at C Caution The Fuser is hot; to avoid personal injury , wait 10 minutes for the Fuser to cool before touching it. 1. Remove the Fuser: a. Open the printer ’s front door . b. T urn the small blue thumbscrew counterclockwise to unlock the Fuser .
Troubleshooting 7 User Manual 7-43 3. T urn the Fuser ’s large blue knob clockwise or counterclockwise to release the jammed media. 4. Remove the complete piece of jammed media from the Fuser . 5. Re-insert the Fuser Roll into the Fuser (press firmly to snap it into place); re-install the Fuser .
7 Troubleshooting 7-44 Phaser 560 Color Laser Printer Jam at D Solution 1 Caution The Fuser is hot. T o avoid personal injury , open the front door and allow the Fuser to cool for 10 minutes before touching it. W arning First check the exit opening for media that has jammed and folded like an accordion.
Troubleshooting 7 User Manual 7-45 Solution 2 Caution The Fuser is hot. T o avoid personal injury , open the front door and allow the Fuser to cool for 10 minutes before touching it. 1. Open the front door and the right side door . 2. T urn the Fuser ’s large blue knob counterclockwise to release the jammed media.
7 Troubleshooting 7-46 Phaser 560 Color Laser Printer Jam at E Solution 1 Solution 2 Remove the jammed media from the output tray . Pull open the access door (above the plastic output tray) and remove the media. Jam at Multi-Purpose Feeder 1. Remove all media in the Multi-Purpose Feeder .
User Manual 8-1 Sign Off March 15, 1999 8:39 am Chapter 8 Using the Front Panel Fr ont panel The front panel pr ovides a display of two lines of 24 characters each for messages, button labels, and user-adjustable parameter settings. Fr ont panel indicators The front panel includes two indicator lights: 1.
8 Using the Front Panel 8-2 Phaser 560 Color Laser Printer Fr ont panel buttons The front panel buttons function accor ding to which of these states (modes) the printer is in: Mode Front P anel Buttons 1234 Ready / Printing Idle mode or Normal operating mode Info Pro vides printer inf ormation when pressed.
Using the Front Panel 8 User Manual 8-3 Check Print Driver selection Reprint Reprints the first page of the print job. Refer to page 5-11 for detailed information. Cancel Cancels the current print job . Continue Completes the current pr int job . Diagnostics Printer detects an error and stops Info Pro vides printer inf ormation when pressed.
8 Using the Front Panel 8-4 Phaser 560 Color Laser Printer T wo-line displa y The two lines of the display have the following functions: Line a ■ Displays status messages such as Ready and Printing . ■ Displays operation errors and warnings such as <color>:low .
Using the Front Panel 8 User Manual 8-5 Printer inf ormation The second button on the front panel ( 2 ) allows you to access the following information from the printer ’s curr ent settings; this inf.
8 Using the Front Panel 8-6 Phaser 560 Color Laser Printer Pr otected mode for the fr ont panel men u System administrators may choose to limit user access to front panel menus by downloading a utility file to the printer . The “lock” utility file prevents most menu items fr om being displayed on the front panel.
Using the Front Panel 8 User Manual 8-7 Fr ont panel menu map Phaser 560 Menu Map scrolls backward through available selections scrolls forward through available selections enters the next sub-menu ex.
8 Using the Front Panel 8-8 Phaser 560 Color Laser Printer Printing Help P ages The printer has several Help Pages that you can print to learn more about the printer . Consumables Page * Provides a test pattern to diagnose and corr ect print-quality problems.
Using the Front Panel 8 User Manual 8-9 T o print any of the front panel’s Help Pages , follow these steps: 1. While the Ready message is displayed, press the Menu button. The printer displays the first item in the menu: 2. Press the Menu button to enter the Help Pages menu.
8 Using the Front Panel 8-10 Phaser 560 Color Laser Printer Enabling and disab ling the Star tup P age Y ou can enable and disable printing of the Startup Page in three ways: ■ On a PC, send a PostScript language utility file to the printer .
Using the Front Panel 8 User Manual 8-11 4. Using the left arrow ( <--- ) or right arrow ( ---> ) buttons, scroll through the selections until the following message appears: 5. Press the Menu button to access the Startup Page settings. 6. Press the right arr ow ( ---> ) button once for the following message: 7.
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User Manual 9-1 Sign Off March 15, 1999 8:46 am Chapter 9 Supplies, Accessories, and Expanding Your Printing System T ektr onix Printer and T ektr onix supplies: Made For Each Other ® T ektronix supplies ar e developed and tested as a total system : printer , user-r eplaceable components, and media.
9 Supplies, Accessories, and Expanding Your Printing System 9-2 Phaser 560 Color Laser Printer Supplies and accessories Phaser 560 Printer Supplies Order n umber Description Supplies High Capacity T o.
Supplies, Accessories, and Expanding Your Printing System 9 User Manual 9-3 Phaser 560 Accessories Accessories Order Number Description 436-0282-01 A/Letter paper tra y 436-0283-01 A4 paper tra y 436-.
9 Supplies, Accessories, and Expanding Your Printing System 9-4 Phaser 560 Color Laser Printer Interface cables and adapter s The following cables and adapters are available thr ough T ektronix or your dealer . Contact your dealer for other cables and adapters.
Supplies, Accessories, and Expanding Your Printing System 9 User Manual 9-5 Expanding y our printing system Upgrade kits Order n umber Description ZMA16 16-Mbyte SIMM for adding memory (Option 16); see “Advantages of adding memory” on page 9-7. ZMA32 32-Mbyte SIMM for adding memory (Option 32); see “Advantages of adding memory” on page 9-7.
9 Supplies, Accessories, and Expanding Your Printing System 9-6 Phaser 560 Color Laser Printer Extended Features upgrade In its standar d confi guration, the Phaser 560 printer of fers 8 Mbytes of RA.
Supplies, Accessories, and Expanding Your Printing System 9 User Manual 9-7 Memory upgrade The Phaser 560 printer has 8 Mbytes of standard memory . Y ou can upgrade the printer ’s memory with one or two 16- and 32-Mbyte SIMMs (for a total of 24, 40, 56, or 72 Mbytes).
9 Supplies, Accessories, and Expanding Your Printing System 9-8 Phaser 560 Color Laser Printer PhaserShare netw ork cards T ektronix PhaserShar e™ network cards of fer high-performance network connectivity for your color printer . PhaserShar e network car ds can be easily installed in your printer .
Supplies, Accessories, and Expanding Your Printing System 9 User Manual 9-9 Phaser Copystation accessory The Phaser Copystation accessory adds easy-to-use, walk-up color copying capability to the Phaser 560 Color Laser Printer.
9 Supplies, Accessories, and Expanding Your Printing System 9-10 Phaser 560 Color Laser Printer PhaserPrint f or UNIX For printing in UNIX environments, T ektronix of fers PhaserPrint™ for UNIX software which pr ovides fast raster file and screen copy printing to T ektronix color printers.
User Manual 10-1 Chapter 10 Regulatory Information and Specifications Canadian EMC (Electr omagnetic Compatibility) regulatory standards ■ This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.
10 Regulatory Information and Specifications 10-2 Phaser 560 Color Laser Printer Dec laration of conf ormity (f or 220-230 V A C equipment) T ektronix, Inc.
Regulatory Information and Specifications 10 User Manual 10-3 FCC Class B de vice (f or 100-120 V A C equipment) The equipment described in this manual generates and uses radio fr equency energy .
10 Regulatory Information and Specifications 10-4 Phaser 560 Color Laser Printer Material Safety Data Sheets Proper management of envir onmental resour ces protects the well-being of our employees, customers, shareholders, and the communities we ar e a part of worldwide.
Regulatory Information and Specifications 10 User Manual 10-5 MSDS f or T oner Section 1 – Product Identification T rade NamesT ektronix Part Number: Black T oner Car tridge 016-1536-00 Cyan T oner.
10 Regulatory Information and Specifications 10-6 Phaser 560 Color Laser Printer Section 8 – Exposure Control – P ersonal Protection No special protection indicated when used as intended. TL V/PEL: Black toner contains carbon b lack, which has an OSHA P er missible Exposure Limit (PEL) of 3.
Regulatory Information and Specifications 10 User Manual 10-7 Specifications T emperature Operating: 10 o C to 32.5 o C (50 o F to 90.5 o F) Best Print Quality: 15º C to 25º C (59º F to 77º F) No.
10 Regulatory Information and Specifications 10-8 Phaser 560 Color Laser Printer Dimensions with Lower T ray Assembl y Height: 678 mm (26.7 in.) Depth: 492 mm (19.4 in.) Width: 507 mm (20* in.) *782 mm (30.8 in.) with the output tray W eight of standard unit with all consumab les (without Lower T ray Assembly) 47.
User Manual Index-1 Index A A/Letter media trays 4-34 ordering 9-3 A/Letter media, dimensions 4-30 A4 media trays 4-34 ordering 9-3 A4 media, dimensions 4-30 accessories, ordering 9-3 adapters, orderi.
Index-2 Phaser 560 Color Laser Printer color correction (cont’d.) None 5-20 PANTONE Color sampler chart 5-25 RGB color sampler chart 5-25 Simulate Display 5-21 SWOP Press 5-22 Use Printer Setting 5-.
User Manual Index-3 errors, PostScript 7-26 Ethernet ordering 9-5 PhaserShare card and protocols 2-18 problems, troubleshooting 7-16 EuroHAL, automated fax system 7-3 Euroscale Press color correction,.
Index-4 Phaser 560 Color Laser Printer G general-purpose printing 5-20 getting help online services 7-2 phone numbers 7-1 getting the best results 7-30 glossy paper loading Multi-Purpose Feeder 4-46 o.
User Manual Index-5 loading 2-12 media thickness switch 4-41 trays 4-34 weights 4-41 Legal-size media dimensions 4-30 print area 4-31 Legal-size media tray description 4-34 ordering 9-3 letterhead med.
Index-6 Phaser 560 Color Laser Printer media trays description 4-34 loading 2-12 ordering 9-3 memory advantages of upgrading 9-7 order numbers 9-7 menu map 8-7 Microsoft W indows NT PostScript printer.
User Manual Index-7 PC utility files CMYK.PS 5-26 HSB.PS 5-26 RGB.PS 5-26 PC/W indows software 3-1 PCL5 4-28 Extended Features 4-28 printer languages 4-29 peripheral devices 2-19 Phaser 560 Color Den.
Index-8 Phaser 560 Color Laser Printer print quality quick refer ence table 7-7 print speed hints 7-23 improving 7-22 printer configuration information 7-35 printer control PhaserLink 1-3 selecting features 4-20 printer drivers, using Adobe PostScript driver Windows 3.
User Manual Index-9 S SCSI devices, connecting 2-19 devices, ordering 9-10 ID numbers 2-19 selecting page sizes in W indows applications 7-33 self-tests 2-21 service print 7-6 Setscreen 7-30 setting u.
Index-10 Phaser 560 Color Laser Printer troubleshooting black and white prints instead of color 7-20 bleeding colors 7-11 clearing media jams 7-39 cut off images 7-18 dark, vertical line 7-12 fine-lin.
User Manual Index-11 V V ivid Color color correction description 5-21 W W indows 3.1 driver PostScript Header 4-10 PostScript tab 4-10 problems with printer fonts 7-35 problems with setting page sizes.
An important point after buying a device Tektronix 560 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Tektronix 560 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Tektronix 560 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Tektronix 560 you will learn all the available features of the product, as well as information on its operation. The information that you get Tektronix 560 will certainly help you make a decision on the purchase.
If you already are a holder of Tektronix 560, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Tektronix 560.
However, one of the most important roles played by the user manual is to help in solving problems with Tektronix 560. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Tektronix 560 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
