Instruction/ maintenance manual of the product 3.24 Talkswitch
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ANS WERS WITH INTELL IGENC E ® T ALKS WIT CH DOC UMENT A TION T ALK SWIT CH V OIP NE TW ORK TRO UBLE SHOO TING GUIDE RELEAS E 3.24 CT . TS005.008001.
C OPYRIGHT INFOR MA TION T alkSwitch. Copyrigh t 2006. All Rights R eserved. Repr oduction, a daptation or tran slation without prior written permission is prohibited, ex cept as allo wed un der the cop yright laws .
T ABLE OF C ONTENTS WWW.TALKSWITCH.COM I I I 1. INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2. VERIFYING CONFIGURATION SETTINGS . . . . . . . . . .
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TALKSWITCH VOIP NETWORK TROU BLESHOOTING GUIDE WWW.TALKSWITCH.COM 1 1. INTRODUCTION This guide assumes you are ha ving difficultie s with VoIP calls in a branch-to-branch configuration and you have al.
TALKSWITCH VO IP NETWORK TROUBL ESHOOTING GUIDE 2 WWW.TALKSWITCH.COM 2. V ERIFYING C ONFIGUR ATION SETTINGS Verify the TalkSwitch un it configuration settin gs contained in this sec tion for the remote site and proxy server lo cations.
TALKSWITCH VOIP NETWORK TROU BLESHOOTING GUIDE WWW.TALKSWITCH.COM 3 Verify that the MAC address is reser ved or that the firewall supports UPnP (firewall specific information). If the Unit IP Address is public, ensure the unit is not behind a firewall.
TALKSWITCH VO IP NETWORK TROUBL ESHOOTING GUIDE 4 WWW.TALKSWITCH.COM rechecking this box updates th e Server Names entries. The Registrar Authentication option turns authentication on or off.
TALKSWITCH VOIP NETWORK TROU BLESHOOTING GUIDE WWW.TALKSWITCH.COM 5 2.4 LINE HUNT GROUPS The Set Line Hunt G roup options are found in System Information -> Line Hunt Groups . Choose a hunt group and TalkSwitch VoIP Numbers as t he Line Type . By default, hunt group 88 is set to use the TalkSwitch VoIP line s.
TALKSWITCH VO IP NETWORK TROUBL ESHOOTING GUIDE 6 WWW.TALKSWITCH.COM Confirm the RTP ranges fo r each TalkSwitch unit. Note : Port 9393 may also need to be mapped to the TalkSwitch unit for TCP/IP access configuration. 2.7 REGISTRAR You can verify registra tion of the units within the Talk Switch configuration s oftware.
TALKSWITCH VOIP NETWORK TROU BLESHOOTING GUIDE WWW.TALKSWITCH.COM 7 3. T E STING Y OUR C ONFIGURATION This section describes using re gistration and placin g a remote to proxy site VoIP call to pinpoint the locat ion of possible system co nfiguration errors which may be causing the problem.
TALKSWITCH VO IP NETWORK TROUBL ESHOOTING GUIDE 8 WWW.TALKSWITCH.COM The following steps wi ll verify the registration status of the remote lo cation to verify if SIP port 5060 is configured properly: 1. Go to System Information -> V oIP Configuration at the rem o te site , then click the Registration Status butt on.
An important point after buying a device Talkswitch 3.24 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Talkswitch 3.24 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Talkswitch 3.24 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Talkswitch 3.24 you will learn all the available features of the product, as well as information on its operation. The information that you get Talkswitch 3.24 will certainly help you make a decision on the purchase.
If you already are a holder of Talkswitch 3.24, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Talkswitch 3.24.
However, one of the most important roles played by the user manual is to help in solving problems with Talkswitch 3.24. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Talkswitch 3.24 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
