Instruction/ maintenance manual of the product 9710 StorageTek
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9710 Library Storage Module System Assurance Guide Document MR0012.
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9710 Library Storage Module System Assurance Guide.
ii 9710 System Assu rance Guid e MR0012 J Information contained in this publication is subject to change. In the event of changes, the publication will be revise d.
MR0012 J 9710 Sy stem Assuran ce Guid e iii List of Pages Document T itle: 9710 Lib rary Storage Module System Assu rance Guide Guide Part Number: MR0012J Initial R elease Date: July 1996 Reissue J Da.
iv 9 710 Sy stem A ssuran c e G uide MR0 012J Summary of Changes Date Reissue Le vel Change Dec. 1999 J through out: Incorporate d templ ate 103199 and u pdated boilerplate. Ch anged personnel references to reflect new Custom er Service or ganization.
MR0012 J 9710 Sy stem Assuran ce Guid e v Contents List of Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Summary of Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv Contents .
Content s vi 9 710 Sy stem A ssuran c e G uide MR0 012J Post-installation Follow-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Schedule Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MR0012 J 9710 Sy stem Assuran ce Guid e vii Content s PDU Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 Serial Cables, 9710 to Host . . . . . . . . . . . . . . . . . . . . . . . . .
viii 9710 Sy stem Assuran ce G uide MR0 012J Figur es Figure 1-1. The System Assurance Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Figure 1-2. The System Assurance Process Flow . . . . . . . . . . . . . . . . . . .
MR0012 J 9710 Sy stem Assuran ce Guid e ix Ta b l e s T ab le 1-1. T eam M ember Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 T ab le 4-1. PDU Cables . . . . . . . . . . . . . . . . . . . . . . . . . .
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MR0012 J 9710 Sy stem Assuran ce Guid e xi Pr eface This guide contains information about p lanning, ordering, installing, and follow-u p activities required du ring Storage T ek TimberW olf 9710 Library Storage M odule sales, d elivery, and inst allation.
Preface xii 9710 System Assu rance Guid e MR0012 J ■ T rademarks StorageTek is a trademark of Storage Te chnology C orporation. Othe r feature s and terms u sed in this publication are for informational pu rposes only and might be tr ademarks of St orage Te chnology C orporation or other companies .
MR0012 J 9710 Sy stem Assuran ce Guid e xiii Pref ace ■ Related Publications Additional information is contained in the following publications: ■ Obtaining Infor mation Y ou may have access to the following addit ional sources of information.
Preface xiv 9710 Sy stem Assu rance G uide MR0012J StorageT ek employees and fo r contract custome r s and partners wi th a login and password. The loc ati on of the CR C is http://www.
MR0012 J 9710 Sy stem Assuran ce Guid e xv Pref ace ■ Comments and Suggestions A Reader’s Comment For m at the back of this publication is for communicating suggestions or requests for change. W e enco urage and appreciate reader feedback. ■ Education The following paragraphs describe how to locate the training available for the 9710 Library.
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MR0012 J 9710 Sy stem Assuran ce Guid e 1-1 1 The System Assurance Process Figu re 1- 1 shows the system assu rance overview. The sys tem assurance tea m members appear across the top of the figure. The process is th e exchange of information among the team members to ensure that no aspects of the sale, ordering, and installation are overlooked.
Syste m Assura nce Tea m 1-2 9710 Syst em As suran ce Guid e MR0012 J ■ System Assurance T eam Respons ibilities Ta b l e 1 - 1 lists the resp onsibi lities of the system ass urance te am members. The team ensures that all aspects of the process are planned carefully and carried out ef ficiently.
MR0012 J 9710 Sy stem Assuran ce Guid e 1-3 System A ssuranc e Te am Solutions Delivery Engineer (SD E) • Prepares customer service support procedures. • Explains availa ble levels of hardware support and criteria for problem escal ation. • Installs t he product at the customer site.
The Sys tem Ass urance Flowchart 1-4 9710 Syst em As suran ce Guid e MR0012 J ■ The System Assurance Flowchart Figu re 1- 2 shows the system ass urance proces s flow.
MR0012 J 9710 Sy stem Assuran ce Guid e 1-5 The Sys tem Ass urance Flowchart Proposal Acceptance The syst em assurance process begins when the cu stomer accepts the proposal.
Schedule Planning 1-6 9710 Syst em As suran ce Guid e MR0012 J Preinstallation Checklist Error Check If the preinstallation checklists are complete and correct, the sale is approved and the produ ct is shipp ed. If they are not co rrect, the system assuranc e team completes or correct s them.
MR0012 J 9710 Sy stem Assuran ce Guid e 2-1 2 Key Personnel This chapter enab les you to record the n ames and phone nu mbers of the key personnel on the teams.
StorageTek Team 2-2 9710 Syst em As suran ce Guid e MR0012 J ■ StorageT ek T eam List names and telephone numbers of the following people : Marketing Re pr esentative ___________ __________________ .
MR0012 J 9710 Sy stem Assuran ce Guid e 2-3 StorageT ek Hardware an d Softw are ■ StorageT ek Hardwar e and Softwar e Support StorageTek provides the followi ng phone numbers f or hardware and softw.
Channel Partner Team 2-4 9710 Syst em As suran ce Guid e MR0012 J ■ Channel Partner T eam List names and telephone numbers of the following people : Marketing Re pr esentative ___________ __________.
MR0012 J 9710 Sy stem Assuran ce Guid e 3-1 3 Product Overview This chapter provide s an overview of the LSM, d rive configu rations, and interfaces. The 9710 library con sists of: • An LSM that st .
Drive C onfig urati ons 3-2 9710 Syst em As suran ce Guid e MR0012 J ■ Drive Configurations The LSM is shipped standard w ith no driv e plates and with two 14-pack arrays above the d rive wall (Pan el 2). If fewer than four drives are ordered , two 14- pack arrays are installed abov e the th ree drives.
MR0012 J 9710 Sy stem Assuran ce Guid e 3-3 Host In terfaces The PRM card is shi pped with th e PDU, even th ough it is not part o f the PDU. The card is mounted in the 971 0 to provide data commun ication paths fo r the additional drives. ■ Host Inter faces The LSM provides two host ports for AS/400 direct connect ions.
Host In terfaces 3-4 9710 Syst em As suran ce Guid e MR0012 J Figur e 3-2. Dir ect Conn ection for AS/400 Con trol.
MR0012 J 9710 Sy stem Assuran ce Guid e 3-5 Host In terfaces Figur e 3-3. Clie nt Configuration (Indire ct Connection ) with AS/400.
Host In terfaces 3-6 9710 Syst em As suran ce Guid e MR0012 J Figure 3- 4. SC SI Direct C onnec tion (O pen Systems) wit h Co mmon Bus.
MR0012 J 9710 Sy stem Assuran ce Guid e 3-7 Host In terfaces Figur e 3-5 . Host-Indi rect C onnection.
Host In terfaces 3-8 9710 Syst em As suran ce Guid e MR0012 J Figur e 3-6. Subsystem Generic Softwar e T ypes.
MR0012 J 9710 Sy stem Assuran ce Guid e 3-9 Data Inte rfaces ■ Data Inter faces Refer to the 9840 T ape Drive Sy stem Assurance Gu ide , MT 5003, for 9840 data interface information.
RS423 3-10 9710 Sy stem Assuran ce G uide MR0 012J more than three FIPS drives can ex ist in t he 9710. The remaining available drive slots can be used by SCSI drives. Twenty SCSI data b uses can exis t on the I/O to wer: 10 in and 10 o ut. Twenty Fibre Chan nel dat a buses can ex ist on the I/O tower (with 984 0 drives only): 10 in an d 10 out.
MR0012 J 9710 Sy stem Assuran ce Guid e 3-11 SCSI Library Robotic In terface Note: The 3270 control interface ports shown in Figure 3-7 on page 3-11 are not presentl y used. One of the tw o SCSI control interfac e ports is used for the control line; the other is reserved f or daisy chaining.
SCSI Library Robotic Interface 3-12 9710 Sy stem Assuran ce G uide MR0 012J Note: The 3270 control interface ports shown in Figure 3-8 on page 3-12 are not presentl y used. One of the tw o SCSI control interfac e ports is used for the control line; the other is reserved f or daisy chaining.
MR0012 J 9710 Sy stem Assuran ce Guid e 4-1 4 Ordering the Equipment This chapter provide s the worksheets to use when ordering th e 9710 LSM. ■ The Ordering Pr ocess T o order a 9710 LSM: 1. Make photoco pies of the b lank worksh eets provided in this guid e.
Hardw are Orde r Worksheet s 4-2 9710 Syst em As suran ce Guid e MR0012 J • Library configuration worksheet • Site survey • Product ch ecklist Atlanta Shared Services Center Fax: 1-6 78-969-40 15 , 4016 , or 4017 5390 T riangle Parkw ay, Suite 300 Norcross, GA 30092 V oice: 1-678-969 -4000 or 1-800- 903-7278 (toll-free in the U.
MR0012 J 9710 Sy stem Assuran ce Guid e 4-3 Hard ware O rder Work sheets Note: Both feature codes 1603 and 2016 include two serial ports and do not include a SCSI card.
Hardw are Orde r Worksheet s 4-4 9710 Syst em As suran ce Guid e MR0012 J DLT Drives Figur e 4- 2 on page 4-5 lists the DL T8000 model and feature number . F igure 4-3 on page 4-6 an d Figure 4-4 on page 4-7 lis t the DL T7000 and DL T4000 feature numbers.
MR0012 J 9710 Sy stem Assuran ce Guid e 4-5 Hard ware O rder Work sheets Figur e 4-2. DLT8000 Model an d Feature Selections.
Hardw are Orde r Worksheet s 4-6 9710 Syst em As suran ce Guid e MR0012 J Figur e 4-3. DLT7000 Featur e Se lections.
MR0012 J 9710 Sy stem Assuran ce Guid e 4-7 Hard ware O rder Work sheets Figur e 4-4. DLT4000 Featur e Se lections.
Hardw are Orde r Worksheet s 4-8 9710 Syst em As suran ce Guid e MR0012 J 4890 Drives Figu re 4- 5 lists t he 4890 drive featur e numbers. CA UTION: Y ou may not install 9840 drives and 4890 drives within the same LSM.
MR0012 J 9710 Sy stem Assuran ce Guid e 4-9 PDU Power Cabl es ■ PDU Power Cables The PDU powe r cables are included when you order the PDU feature code.
Serial Ca bles, 9710 to Host 4-10 9710 Sy stem Assuran ce G uide MR0 012J T able 4-2. Serial Cables, 9710 to Host Description Part Number Quantity ❑ Cable assembl y, DB9 (F)-DB24 (F), 4 m (13 ft) 310227101 ________ ❑ Cable assembl y, DB9 (F)-DB24 (F), 6 m (20 ft) 310227201 ________ ❑ Cable assembl y, DB9 (F)-DB24 (F), 12 m (39.
MR0012 J 9710 Sy stem Assuran ce Guid e 4-11 SCSI Cabli ng ■ SCSI Cabling The following pages contain SCSI cable and adapter information. Cable Restriction Maximum allowed cable lengths (i ncluding .
SCSI Cabli ng 4-12 9710 Sy stem Assuran ce G uide MR0 012J Figur e 4-6. S CSI Connec tor T ypes.
MR0012 J 9710 Sy stem Assuran ce Guid e 4-13 SCSI Cabli ng Cable Length Subtraction When considerin g the leng th of an external SCSI interface bus, you must subtract the length of bus already inside the 9710 from the maximum allowed cable length . The individual cabl e m easurements in side the 9710 are : • From I/O tower to drive: 1.
SCSI Cabli ng 4-14 9710 Sy stem Assuran ce G uide MR0 012J 10 no 5. 3 m (17.5 ft) from drive bus 2.4 m (8.0 ft) from control bus 1 yes 2.4 m (8.0 ft) from bus 1 2 yes 3 m (9.5 ft) from bus 1 3 yes 3.4 m (11.0 ft) from bus 1 4 yes 3.8 m (12.5 ft) from bus 1 5 yes 4.
MR0012 J 9710 Sy stem Assuran ce Guid e 4-15 SCSI Cabli ng 9710 to Host There are many external SCSI cables, depend ing on th e platform. These cabl es are available through StorageT ek. These are “standard” and will fit most applications for data and the control path.
SCSI Cabli ng 4-16 9710 Sy stem Assuran ce G uide MR0 012J Daisy Chain Daisy Chain T er mina tors Ta b l e 4 - 7 lists available terminators if your configuration r equires additional terminators. T able 4-6. Specialized Da isy Chain Cables xD e s c r i p t i o n Par t Numb er Quanti ty ❑ SCSI cable assembly, 1,830 mm (72 in.
MR0012 J 9710 Sy stem Assuran ce Guid e 4-17 SCSI Cabli ng PRS Card When install ing a PRS in t he 9710, the cable s listed belo w are required from th e PRC to the driv es. T a ble 4-8. PRS Car d Cables Drive Loca tion Cable Le ngth Part Number Quantity 9 1220 mm (48 in.
SCSI Cabli ng 4-18 9710 Sy stem Assuran ce G uide MR0 012J Robotics Control, Inter nal The SCSI cont rol card can be connected directly to the I/O pane l or can be daisy chained to a tape drive. T able 4-9. Robotics Control Cables, Internal x Description Part Number Quantity ❑ SCSI cable assembly, 68 (M) pin to 68 pin (F), 2,440 mm (96 in.
MR0012 J 9710 Sy stem Assuran ce Guid e 4-19 SCSI Cabli ng AS/400 Data Path The AS/400 speci al SCSI cables come in two model s: above floo r , and under floor (plenu m). They must be used with th e AS/400, and an y other syst em which has similarly designed SCSI connectors.
SCSI Cabli ng 4-20 9710 Sy stem Assuran ce G uide MR0 012J Sun Spar c W orks tation T able 4-11. SCSI Cables and A dapters for S un Sparc W orkstation x Description Part Number Quantity ❑ StorageT e.
MR0012 J 9710 Sy stem Assuran ce Guid e 4-21 SCSI Cabli ng RS/6000, Bull DPX/20 T able 4-12. S CSI Cables and Adapters for RS/ 6000 and Bull DPX/20 x Description Part Number Quantity ❑ StorageT ek 3.
SCSI Cabli ng 4-22 9710 Sy stem Assuran ce G uide MR0 012J SCSI Adapters Single-Ended Narrow or Fast/Narr ow to Wide High Density 68-68 Pin Standar d Jackscr ew Note: Above flo or cable is UL style CL2, plenu m cable is UL style CL2P T a ble 4 -13.
MR0012 J 9710 Sy stem Assuran ce Guid e 4-23 SCSI Cabli ng AS/400 Serial Cables Sequent Cables Cables specif ic to Sequent are list ed below. T able 4-16.
FIPS Cablin g 4-24 9710 Sy stem Assuran ce G uide MR0 012J ■ FIPS Cabling The following pag es contain FIPS cable and adapter informat ion. FIPS Cables The two types of FIPS cables are Bus and Tag, and Inter nal Style. The Bus and T ag cab les come in pairs.
MR0012 J 9710 Sy stem Assuran ce Guid e 4-25 FIPS C ablin g T able 4-18. FIPS Cables Description Part Number Quantity ❑ Serpentine cabl e adapter , AS/400 IO P side (see usage in Fi gure 4-7 on p age 4-24 ).
FIPS Cablin g 4-26 9710 Sy stem Assuran ce G uide MR0 012J FIPS T er mi nator s The following table lists available terminators if your configuration requires additional terminators.
MR0012 J 9710 Sy stem Assuran ce Guid e 4-27 Modem C ables ■ Modem Cables If the client plans on using a modem for remote s upport, make sure that one of the fo llowing mode m cables is or dered.
Cartr idge T apes and Label s 4-28 9710 Sy stem Assuran ce G uide MR0 012J ■ Cartridge T apes and Labels The Media Service Cente r in Atlant a handles ord ers for cartridge tapes and labels. T o obtain additional information about cartridge tapes and labels call the Media Service Cent er at 1-800-905-85 02, or fax 1- 877-88 8-0609; fr om 8:00 a.
MR0012 J 9710 Sy stem Assuran ce Guid e 4-29 Cartri dge Tapes and Label s EAME Austria 0800 20 1 6 31 Belgium 0800 75 3 27 Denmark 8088 0744 Finland 08001 13361 France 0800 82 8 3 57 Germany 0800 181 .
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MR0012 J 9710 Sy stem Assuran ce Guid e 5-1 5 Pre-installation Checklist On the following pages, verify that all iss ues have been addressed and resolved. Circle either “Y es” or “No” for each item. For unresolved issu es, assign a require d action wi th a due date to th e approp riate person.
Fire Supp ression Syste m 5-2 9710 Syst em As suran ce Guid e MR0012 J ■ Fire Suppr ession System ❑ Ye s ❑ No Ensure customer is aware t hat StorageTek does not supply fire suppre ssion systems. An y fire suppress ion syste m for the 9710 is th e customers’ responsibility.
MR0012 J 9710 Sy stem Assuran ce Guid e 5-3 Hardware Sup port Servi ces Cable RJ-45 to RJ-45 20 ft MARS/UUT interconnect 50 ft MARS/UUT interconnect 100 ft MA RS/UUT intercon nect 150 ft MA RS/UUT int.
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MR0012 J 9710 Sy stem Assuran ce Guid e A-1 A Site Planning Information This appendix provides specifications and floor space requirements. The following t able lists th e dimens ions and we ight of the LSM. Refe r to your drive publications for the weight of the drives and cartridges and add the weight s to the wei ghts in the tab le.
A-2 9710 System Assu rance Guid e MR0012 J T able A-3. O ptional Power Distribution Unit (PDU) Specifications Power cable U.S. /Canada : 120 V AC UL/CSA p ower cable Inter national: 200–240 V AC HAR power cabl e Input voltag e range Nominal voltage 100–254 V AC 120 or 240 V AC Power conf iguration U.
MR0012 J 9710 Sy stem Assuran ce Guid e A-3 Figure A-1. 9710 Layout and Floor Space Requirements C60187 LSM BASIC UNIT SERVICE AREA REQUIREMENTS LSM EXPANDED UNIT SERVICE AREA REQUIREMENTS 218.92 (86.19) 218.92 (86.19) 240.23 (94.58) SEE NOTE 1 POWER CABLE CUTOUT SEE NOTE 1 148.
A-4 9710 System Assu rance Guid e MR0012 J T able A-5. Power Characteristics Description V alue / Part Identification Picture Power dro ps for 9 710 and PDU 1 , each: (47-63 Hz AC range. 3-wire cable s supplied. International cables are supplied without cable co nnectors) U.
MR0012 J 9710 Sy stem Assuran ce Guid e A-5 Power usage for library with out driv es 1 W atts 150 peak / 100 Cont inuous KV A 0 .15 Peak / 0.10 C ontinuous Power usage for each 4890 d rive 1 W atts 270 Peak / 230 Co ntin uous KV A 0 .27 Peak / 0.23 C ontinuous Power usage for each DLT drive 1 W at ts 70 Peak / 60 Continuou s KV A .
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MR0012 J 9710 Sy stem Assuran ce Guid e Inde x-1 Index A adapters high density 68- 68 pin standard jackscrew SCSI, 4-22 SCSI, 4-22 single-ende d narrow or fast/narrow to wide SCSI, 4-22 C cables AS400.
Index Inde x-2 9710 System Assu rance Guid e MR0012 J P placing the order, 1-5 power dist ribution unit description , 3-2 power cables, 4-9 preinstallation checklist, 5-1 PRM card, shipped with PDU, 3.
R EADE R ’ S C OMME NT F ORM Please check or fil l in the i tems; add ing explanati ons/commen ts in t he space provided. Which o f the following te r ms best d escri bes your job ? Ho w di d y ou u.
NO POST A GE NECES SARY IF M A ILE D I N THE UNI TE D ST A TES FOLD HERE AND T APE DO NO T ST APLE FOLD HERE AND T APE B USI NESS REPL Y CA RD FIRST CLASS PERMIT NO .
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World He adqu arters Storage Techno logy Corporat ion One Storag eTe k Drive Louisville, Colorado 80028 USA Phone: 1.800.786.7835 Fax: 7 19.536. 4053 © 1999 Storage Te chnology Cor poration, Louisville, C O.
An important point after buying a device StorageTek 9710 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought StorageTek 9710 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data StorageTek 9710 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, StorageTek 9710 you will learn all the available features of the product, as well as information on its operation. The information that you get StorageTek 9710 will certainly help you make a decision on the purchase.
If you already are a holder of StorageTek 9710, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime StorageTek 9710.
However, one of the most important roles played by the user manual is to help in solving problems with StorageTek 9710. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device StorageTek 9710 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
