Instruction/ maintenance manual of the product SLGS/12CCH Southbend
Go to page of 76
M ANUAL 1181887 REV 1 $18.00 GAS CONVECTION OVENS MANUAL SECTION CO OPERATOR’S MANUAL Marathoner Gold & SilverStar GAS CONVECTION OVENS SilverStar Models Marathoner Gold Models SLGB/12CCH SLGB/1.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 2O PERATOR ’ S M ANUAL 1181887 REV 1 SAFETY PRECAUTIONS Before i nstalli ng and operati ng this e quipm ent, be sure e ver yone invo lved in its o peration is full y train ed and aware of pr ecautions.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS T ABLE OF C ONT ENTS O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 3.
S PECIFICATIONS M ARATHONER G OL D & S ILVER S TAR G AS C ONVECTION O VENS P AGE 4O PERATOR ’ S M ANUAL 1181887 REV 1.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS S PECIFICAT IONS O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 5 SPECIFICATION S GAS SUPPLY The s erial plate is locat ed ins ide the lower fr ont panel. It ind icates t he type of gas the u nit is e quipped to burn.
S PECIFICATIONS M ARATHONER G OL D & S ILVER S TAR G AS C ONVECTION O VENS P AGE 6O PERATOR ’ S M ANUAL 1181887 REV 1 SPECIFICATION S EXTERIOR DIMENSIONS Single- Deck Ovens 33" TO P VIE W SIDE VI EW FRONT VIE W 29.25 " 42.87 5" 55" 29" 57.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS S PECIFICAT IONS O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 7 SPECIFICATION S Double-Dec k O vens TO P VIE W SIDE VI EW FRONT VIE W 13" 42" 38.25 " 64" 29" 66.5" 29" 22.
S PECIFICATIONS M ARATHONER G OL D & S ILVER S TAR G AS C ONVECTION O VENS P AGE 8O PERATOR ’ S M ANUAL 1181887 REV 1 SPECIFICATION S MINIMUM CLEARANCE S ! WARNING There m ust be ad equate clear ance be tween th e left s ide of the o vens an d com bustible c onstructi on.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS I NSTALLAT ION O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 9 INSTALLATION I NSTA LLATION NOTICE Thes e installat ion proce dures m ust be f ollowed by qual ified p ersonnel or warr anty wil l be vo id.
I NSTALLAT ION M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 10 O PERATOR ’ S M ANUAL 1181887 REV 1 INSTALLATION Step 2a: Inst allati on of Leg s on Sing le-Deck, Sil verStar Models 1. Raise oven suf ficientl y to allo w clearanc e for the legs t o be attac hed.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS I NSTALLAT ION O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 11 INSTALLATION Step 2b: Inst allati on of Leg s on Sing le-Deck, Mar athoner Gold Mod els 1. Raise oven suf ficientl y to allo w clearanc e for the legs t o be attac hed.
I NSTALLAT ION M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 12 O PERATOR ’ S M ANUAL 1181887 REV 1 INSTALLATION Step 2c: Instal lation of Leg s on Doubl e-Deck Ov ens Double-d eck oven can be sh ipped eit her a lready bo lted to gether, or as two sep arate ovens to b e bolte d together af ter del ivery.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS I NSTALLAT ION O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 13 INSTALLATION Step 3: Instal lation of Res traint (O nly for Ov ens with C ast.
I NSTALLAT ION M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 14 O PERATOR ’ S M ANUAL 1181887 REV 1 INSTALLATION 2. Install eye-bolt (item “F”) to a fram e member on the rear of the equ ipment.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS I NSTALLAT ION O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 15 INSTALLATION 5. Lift the t op oven and posit ion it on top of the lower oven, as shown i n the dra wing belo w.
I NSTALLAT ION M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 16 O PERATOR ’ S M ANUAL 1181887 REV 1 INSTALLATION 7. Inser t two bolts ( items “A” in the f ollowing diagram ) up thr ough the t op of th e lower o ven and sc rew them into th e thread ed holes in the bottom of the top o ven.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS I NSTALLAT ION O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 17 INSTALLATION.
I NSTALLAT ION M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 18 O PERATOR ’ S M ANUAL 1181887 REV 1 INSTALLATION Step 5: Install Do wn Draft Diverter (if applicable) NOTICE Installat ion m ust use appr oved CS A Intern ational d own draf t diverter suppl ied b y Southbend.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS I NSTALLAT ION O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 19 INSTALLATION Step 6: Instal lati on of Opti onal O pen Rack St orage An option f or sin gle-deck Maratho ner Gold o vens is to have open rack stor age below the oven.
I NSTALLAT ION M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 20 O PERATOR ’ S M ANUAL 1181887 REV 1 INSTALLATION 4. Attach eit her the s helf or the two ch annel f ram es (depend ing on which optio n was order ed) as s hown in the drawi ng belo w.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS I NSTALLAT ION O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 21 INSTALLATION.
I NSTALLAT ION M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 22 O PERATOR ’ S M ANUAL 1181887 REV 1 INSTALLATION Step 8: Co nnect Gas Su pply NOTICE The instal lation m ust confor m with local codes, or in the abs ence of local c odes, with the National Fuel Gas C ode, A NSI Z223.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS O PERAT ION O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 23 OPERATION O PERATION ! DA NGER EXPLOSION HA ZA RD In the even t a gas od or is de tected, s hut down e quipm ent at the m ain shut of f val ve.
O PERATION M ARATHONER G OLD & S ILVER S TAR G AS C ONVEC TION O VENS P AGE 24 O PERATOR ’ S M ANUAL 1181887 REV 1 OPERATION Control P anel o f STAND ARD Model s LIGHTS POWER ON OFF FAN MODE COOK COOL FAN SPEED HI LOW COOK TE MPER ATU RE COOK TIMER (MIN.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS O PERAT ION O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 25 OPERATION Operat ion of STA NDARD Models Models with Sta ndard Con trols oper ate m uch lik e a stand ard oven: you turn t he ove n ON and select a cook ing temper ature.
O PERATION M ARATHONER G OLD & S ILVER S TAR G AS C ONVEC TION O VENS P AGE 26 O PERATOR ’ S M ANUAL 1181887 REV 1 OPERATION Control P anel o f CYCLE/C OOK and H OLD Mo dels LIGHTS POWER ON OFF .
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS O PERAT ION O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 27 OPERATION Operation o f CY CLE/COOK and HOLD M odels CYCLE/COO K and HO LD m ode.
O PERATION M ARATHONER G OLD & S ILVER S TAR G AS C ONVEC TION O VENS P AGE 28 O PERATOR ’ S M ANUAL 1181887 REV 1 OPERATION If you open the oven doors, the fan and bur ners will temporar ily shut off, and t he tim e displ ay will pause until the o ven door s are cl osed aga in.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS O PERAT ION O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 29 OPERATION Control P anel o f PROGRAM MABLE M odels.
O PERATION M ARATHONER G OLD & S ILVER S TAR G AS C ONVEC TION O VENS P AGE 30 O PERATOR ’ S M ANUAL 1181887 REV 1 OPERATION Operation o f Mod els wi th PROGRAMM ABLE Contr ols Models with Progr.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS O PERAT ION O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 31 OPERATION 10. W hen you are done cooking, s witch th e Power Switch to OF F. To RECORD a c ook program to use later, do the fol lowing: 1.
O PERATION M ARATHONER G OLD & S ILVER S TAR G AS C ONVEC TION O VENS P AGE 32 O PERATOR ’ S M ANUAL 1181887 REV 1 OPERATION Control P anel o f RACK TIM ER Models LIGHTS POWER ON OFF HEAT ON TIM.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS O PERAT ION O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 33 OPERATION Operatio n of RACK TIMER M odels Rack Timer m odels have f ive indepen dent tim ers, one f or each r ack. Af ter loadi ng a rac k, y ou can s tart a timer for that r ack.
C OOKING H INTS M ARATHONER G OL D & S ILVER S TAR G AS C ONVECTION O VENS P AGE 34 O PERATOR ’ S M ANUAL 1181887 REV 1 COOKING H INTS C OOKIN G H IN TS In a standar d (non- conv ection) o ven, the air is relative l y still and an insu lating la yer of m oistur e surr ounds the cook ing food pr oduct.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS C OOKING H INT S O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 35 COOKING H INTS.
C OOKING H INTS M ARATHONER G OL D & S ILVER S TAR G AS C ONVECTION O VENS P AGE 36 O PERATOR ’ S M ANUAL 1181887 REV 1 COOKING H INTS Cooking Time Tem perature Number of Racks Baked Goods Bread, 2 lb. loaf 35 min. 375°F 3 Biscuits 5-10 min. 400°F 5 Cornbread 18 min.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS C LEANING O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 37 CLEANI NG C LEANING Southbe nd equipm ent is sturd ily cons tructed of th e bes t mater ials and is desig ned to pr ovide d urable service when treated with ordi nar y care.
C LEANING M ARATHONER G OLD & S ILVER S TAR G AS C ONVEC TION O VENS P AGE 38 O PERATOR ’ S M ANUAL 1181887 REV 1 CLEANI NG.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS A DJU STM ENTS O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 39 ADJUSTM ENT S A DJUSTME NTS ! WARNING ADJUST MENTS AND SERVI CE W ORK MAY BE PERFOR MED ON LY BY A QU ALIFI ED TECHNICIAN W HO IS EX PERIENCE D IN, AND KNO W LEDGEABLE W ITH, THE OPERAT ION OF COMMERCI AL COOKING EQUIPMENT .
A DJUSTMENT S M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 40 O PERATOR ’ S M ANUAL 1181887 REV 1 ADJUSTM ENT S ADJUSTING DOOR CHAIN MECHANISM The door chain m echanis m c auses the lef t and right doors t o open and c lose t ogether.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS A DJU STM ENTS O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 41 ADJUSTM ENT S TEMPERATURE CONTRO LLER (St andard- Contr ol Models Only) The c.
T ROUBLESHOOT ING M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 42 O PERATOR ’ S M ANUAL 1181887 REV 1 TROUBLESHOOTI NG T ROUBLESHOOTING ! WARNING ADJUST MENTS AND SERVI CE W O.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS T ROUBLESH OOTING O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 43 TROUBLESHOOTI NG TROUBLESHOOTING GUIDE The lef t colum n of the f ollowing.
T ROUBLESHOOT ING M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 44 O PERATOR ’ S M ANUAL 1181887 REV 1 TROUBLESHOOTI NG TROUBLESHOOTING GUIDE (continued) Symptom Possible Cau se Check or Rep lace Bad flame switch. Check in seri es on micro amps .
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS T ROUBLESH OOTING O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 45 TROUBLESHOOTI NG BLO W ER WHEEL REPLACEMEN T To r eplace the b lower wheel, do the follo wing: 1. Remove r acks and rack guides.
T ROUBLESHOOT ING M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 46 O PERATOR ’ S M ANUAL 1181887 REV 1 TROUBLESHOOTI NG Electrical Schematic for 120 Vol t Model s with St andar.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS T ROUBLESH OOTING O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 47 TROUBLESHOOTI NG Electrical Schematic for 208-2 40 Volt M odels w ith Stan.
T ROUBLESHOOT ING M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 48 O PERATOR ’ S M ANUAL 1181887 REV 1.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS T ROUBLESH OOTING O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 49 TROUBLESHOOTI NG Electrical Schematic for 208-2 40 Volt M odels w ith Cy c.
T ROUBLESHOOT ING M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 50 O PERATOR ’ S M ANUAL 1181887 REV 1 TROUBLESHOOTI NG Electrical Schematic for 120 Volt Models w ith Prog ramm.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS T ROUBLESH OOTING O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 51 TROUBLESHOOTI NG Electrical Schematic for 208-2 40 Volt M odels w ith Prog.
P ARTS M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 52 O PERATOR ’ S M ANUAL 1181887 REV 1 PARTS P ARTS NOTICE INSTALL ATION OF OTHER T HAN GENUINE SOUTHBE ND PART S WILL VOID T HE W ARRANTY ON T HIS EQUIPM ENT.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P ARTS O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 53 PARTS Front Panel and Flue Parts 1 2 Key Part Number Qty Description 1 1177867 1 P anel, front louv er, co 2 1181838 1 F l u e b o x , w / a , c o * 4440502 1 D o w n d r a f t d i v e r t e r k i t * not shown on drawing.
P ARTS M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 54 O PERATOR ’ S M ANUAL 1181887 REV 1 PARTS Door Parts.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P ARTS O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 55 PARTS Door Chain Mechani sm Parts 1 2 3 4 5 7 9 6 8 Key Part Number Qty Description 1.
P ARTS M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 56 O PERATOR ’ S M ANUAL 1181887 REV 1.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P ARTS O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 57 PARTS.
P ARTS M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 58 O PERATOR ’ S M ANUAL 1181887 REV 1 PARTS Control Panel Parts for Cycle/Cook and Hold Models (CCH Models) See drawing o n follow ing page.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P ARTS O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 59.
P ARTS M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 60 O PERATOR ’ S M ANUAL 1181887 REV 1 PARTS Control Panel Parts for Models with Programmabl e Controls (PC Models) See drawing o n follow ing page.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P ARTS O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 61 PARTS 2 4 21 5 9 1 20 16 15 6 11 13 14 17 12 3 8 7 19 22 10 18 10 6 6 7 7 7 12 12 21 21 Control Panel Parts for Models with Programmabl e Controls (PC Models) See parts li st on previous pag e.
P ARTS M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 62 O PERATOR ’ S M ANUAL 1181887 REV 1 PARTS Control Panel Parts for Models with Rack Tim er Controls (RT Models) See drawing o n follow ing page.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P ARTS O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 63 PARTS 2 4 21 5 9 1 20 16 15 6 11 13 14 17 12 3 8 7 19 22 10 18 10 6 6 7 7 7 12 12 21 .
P ARTS M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 64 O PERATOR ’ S M ANUAL 1181887 REV 1 PARTS Internal Gas Supply Parts 1 2 3 4 5 Key Part Number Qty Description 1 1177566 1 S w i t c h , s h u t d o w n , S P D T , 1 5 a m p 2 1177495 1 B r a c k e t , s h u t d o w n s w i t c h m t g .
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P ARTS O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 65 PARTS Burner Compartment Parts.
P ARTS M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 66 O PERATOR ’ S M ANUAL 1181887 REV 1 PARTS Oven Interior and Fan Motor Parts 2 3 4 6 7 8 9 10 11 12 13 14 15 16 17 1 5 Key Part Number Qty Description 1 1160289 2 T h u m b s c r e w 1 / 4 - 2 0 x 3 / 4 2 1179225 1 B a f f l e , a i r .
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P ARTS O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 67.
P ARTS M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 68 O PERATOR ’ S M ANUAL 1181887 REV 1 PARTS Leg Parts for Single-Deck S ilverSt ar Models 1 2 3 5 4 Key Part Number Qty De.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P ARTS O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 69 PARTS Leg Parts for Single-Deck Mar athoner Gold Models 1 2 3 5 4 Key Part Number Qty.
P ARTS M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 70 O PERATOR ’ S M ANUAL 1181887 REV 1 PARTS Storage Rack P arts 1 2 3 4 5 6 7 Key Part Number Qty Description 1- 7 1175506.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P ARTS O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 71 PARTS Double-Deck Oven Stacking Parts 1 2 3 4 5 2 6 Key Part Number Qty Description 1.
P ARTS M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 72 O PERATOR ’ S M ANUAL 1181887 REV 1 PARTS Leg Parts for Double-Deck Ov ens 1 2 1 3 4 Key Part Number Qty Description 1 1.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 73 Notes:.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 74 O PERATOR ’ S M ANUAL 1181887 REV 1 Notes:.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS O PERATOR ’ S M ANUAL 1181887 REV 1P AGE 75.
M ARATHONER G OLD & S ILVER S TAR G AS C ONVECTION O VENS P AGE 76 O PERATOR ’ S M ANUAL 1181887 REV 1 Marathoner Gold & SilverStar GAS CONVECTION OVENS A produc t with the Southb end nam e incorp orates the bes t in dur abilit y and lo w mainten ance.
An important point after buying a device Southbend SLGS/12CCH (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Southbend SLGS/12CCH yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Southbend SLGS/12CCH - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Southbend SLGS/12CCH you will learn all the available features of the product, as well as information on its operation. The information that you get Southbend SLGS/12CCH will certainly help you make a decision on the purchase.
If you already are a holder of Southbend SLGS/12CCH, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Southbend SLGS/12CCH.
However, one of the most important roles played by the user manual is to help in solving problems with Southbend SLGS/12CCH. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Southbend SLGS/12CCH along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
