Instruction/ maintenance manual of the product 8690 Axxess Interface
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Axxess Model 8690 User Guide ® Inter -T el Pr otocol (ITP) Mode.
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N OTICE This Inter- T el ® Axxess ® Us er Guide is released by INTER -TEL, INC. as a guide for end- users. It provides informatio n necessary to use the Model 86 90 endpoi nt. The contents of this user guide, which reflect current Inter -T el standards, ar e subject to revision or change without notice.
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iii © Inter-T el, Inc. November 2004 printed in US FINDING Y OUR W AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
iv CONTENTS P AGE Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY Finding Y our Way SECTION CONTENTS P AGE Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . .
2 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY W ELCOME Y our new Model 8690 is a network endpoi nt (telephone or other communication device) that provides communications services to your desktop .
3 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY A BOUT Y OUR END POINT Y our Model 8690 is a desk top endpoint that uses t he technology avail able with a Per- sonal Data Assistant (PDA). The operating system on the endpoint is a customized version of Microsoft ® Windows ® CE .
4 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY Port s and Connectors Y our Model 8690 also provides several diff erent types of ports and connectors (pic- tured below) for advanced functions. These includ e the fol low ing: • Light Emitting Diodes (LEDs): Shows the status of the netwo rk conn ectio n.
5 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY Optional USB Devices Y ou can connect a standard USB keyboard to your Model 8690 endpoint using the USB client port on the back of the endpoint (see page 4 ). The operating system will automatically detec t the device when the endpoint is po wered on.
6 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY Power Requirement s The Model 8690 should remain powered on at all times. The endpoint receives power from an individual power supply unit. It is import ant t o use a power supply unit that is compatible with the endpoin t.
7 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY T ELEPHONE I NTERFACE The Model 8690 user interface contains elemen ts that simulate a traditional Inter-T e l six-line display end point.
8 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY Feature Buttons The feature buttons are design ed to automate som e of th e commonly used functions, such as dialing an outside number .
9 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY Display and Menu The six-line display area of the interface provides basic syst em information as well as a menu to access more advanced endpoint features. The firs t two lines of the display contain user and system informat ion .
10 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY Unified Communicator Element s Unified Communicato r (UC) is a productivity tool designed to help yo u manage your communication effectively . UC allows you to interact with the software through per- sonal computers, desktop ph ones, cell phones, handheld org anizers, and speech.
11 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY Interface Skins Y ou can customize your endpoint’ s appearan ce by se lecting a “skin” and applying it to the interface. All skin options include navigation buttons, a display , a dialpad, and feature buttons.
12 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY A BOUT THE O PERATING S YSTEM The operating system on the Model 8690 is a customized version of Microsoft W in- dows CE .NET V4.2. When you first power up your endpoint, the screen remains blank for approximately 10 second s.
13 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY Input Panel The operating system incl udes an on-screen keyboard fu nction called the Input Panel. When a feature requires you to enter characters, the Input Panel pops to the front of the screen.
14 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY System Registry The information stored in the W indows CE .NET registry is not accessible. The regis- try contains a number of setti ngs and preferences that are saved in two separate loca- tions for backup purpo ses.
15 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY A BOUT V OICE M AIL V oice mail is an application that is part of the Inter-T el V oice Processor .
16 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY W HAT Y OU S EE AND H EAR Y our Model 8690 and the t elephone system come equipped with many featur es.
17 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY G UIDELINES FOR U SING THE M ODEL 8690 E ND POINT It is recommended that you read the following guidelines before using your Model 86.
18 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY E ND POINT B ASICS Before you begin using your endpoint, take a moment to learn ho w to complete basic tasks such as adjusting the angle of the endpoint, using the speaker and the micro- phone, and using a headset.
19 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY Using the S peakers and Microphone If you are not using a headset, you can talk handsfree u sing your speakers and micr o- phone. The microphone has a mute feature, wh ich, when enabled, allows you to hear the other party but they cannot hear you.
20 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY Using the Message Button In today’ s busy world, it’ s almost guara nteed that you will call someone th at is on another call, does not answer , or is in DND. But, with the Message button, you can let the other person know you called.
21 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY Retrieving Messages T o retrieve a message (Message Indicator lamp is flashing): Lift the handset and press Message . A call is automatically placed to the end point or message center that left the message.
22 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY V OICE M AIL B ASICS T o begin using your voice mailbox, you need to complete a few basic setup proce- dures to initialize your mailbox, custom ize your personal greetings, record your voice mail directory name, and access your mail box.
23 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY Recording Y our Personal Greetings Y ou can store two dif ferent personal greetings in your voice mailbo x: a primary and an alternate. Y ou can then select whic h greeting you want played when a caller reaches your voice mailbox.
24 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY Recording Y our V oice Mail Directory Name Y our recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. T o change your director y name: 1.
25 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY Accessing Y our Mailbox If you have a message waiting in your mailbox, you must access your voice mailbox to retrieve it. TIP: Generall y , pressin g durin g any voice mail operation will advance you to the next step.
26 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY.
27 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Calibrating the Screen . . . . . . .
28 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED I NTRODUCTION Now that you know what your Model 8690 can do, it’ s time to start using it. In this section, you’ll lear n how to set system tr ay menu options, install software upgrades, and use basic endpoint and voice mail feat ures .
29 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED S ETTING B ACKLIGHT O PTIONS T o save po wer and extend the life of th e di splay , you can set an option that will auto- matically shut of f the display’ s backlight.
30 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED C ONFIGURING VLAN P ORT S T o improve voice quality and security , your network administrator may place your endpoint in a V irt ual Local Area Network (VLA N).
31 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED U SING THE S YSTEM T RAY M ENU T o access the system tray menu, pr ess the system tray icon (see page 10 ) to display the menu. Menu-accessible options are discussed throu ghout this section.
32 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Appearances T ab T o set or edit options on the Appea rance tab: 1. Select Specify alternate appearance to change the default skin (see page 1 1 ). 2. Select the UC functi ons where you would like to use large icons.
33 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Advanced T ab T o set or edit options on the Advanced tab: 1. Enable or disable the Auto Dial option. If you enable this option, you must pro- vide a telephone n umber . When Auto Dial is enabled, t he @ symbol is hi gh- lighted.
34 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED 4. Enable or disable the following options: • Log to file : Diagnostics are logged to a fi le stored in the My Computer folder on the endpoint. This option is ON by defaul t. NOTE: This file is sto red in an area of the file system that will be lost if you reset the endpoint.
35 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Adding a .NET Passport NOTE: This option is only avai lable when you are logged on to UC. Microsoft Passport is a “universal login” service that allows users to log in to many W eb sites using one account.
36 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Auto Upgrade and Pending Upgrades Although your endpoint automa tically checks for upgrades, you can run the Auto Upgrade feature using the Advanced option on the sy ste m tray menu.
37 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED St ation Password NOTE: This option is only avai lable when you are logged on to UC. The station passw ord allows you t o quickly add your end point as a device t o UC. T o set the station password: 1.
38 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED I NST ALLING S OF TWARE U PGRADES Periodically , your en dpoint automatical ly checks for the following upgrades: • Firmware: Y ou are notified t hat t he up grade is starting, and the client appl icatio n continues to run.
39 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED • Operating System: The client application exits, and the upgrad e application launches. An upgrade o f the operating system takes approximat ely 30 minutes to complete. The upgrade application erases the exis ting version of the operating system from the persistent memory .
40 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED When an upgrade is available, the Software Upgrade dialog box opens, and you are prompted to install the upgrade. T o install the upgrade immediately , press OK. To install the upgrade later , you can set a reminder (see instructions below).
41 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Placing Intercom Calls T o place an intercom call: 1. W ith or without the handset lifted, dial an extension num ber . 2. If your call goes through handsfr ee to an endpoint’ s speaker , speak after you hear a double tone.
42 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Receiving Intercom Calls Y our endpoint can receive both intercom and non-handsfree intercom calls. If the handsfree feature is enabled on your endp oint, intercom calls are automatically answered.
43 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Out side Calls W ith outside cal ls, you can talk to people who aren’t members of your telephone sys- tem. When you make an outside call, howeve r , you must dial any area codes or long distance digits that your telephon e company requires.
44 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Receiving Out side Calls T o receive an outs ide call: EITHER, Lift the handset. OR, Press Answer or the ANSWER menu button. Instead of answering a ringing call, you can press one of the following menu b ut- tons: • SEND TO V -MAIL : Sends the cal l directly to your voice mailbox.
45 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED P LACING C ALLS O N H OLD Y ou can place calls on hold in one of two ways: individual or system.
46 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED P LACING C ONFERENCE C ALLS W ith the Conference feature, you can esta blish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1.
47 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED T RANSFERRING C ALLS Although transferring calls is considered a basic function of an endpoint, the Model 8690 has many advanced options for this feature. W ith your endpoint, you can trans- fer a call to another extension, voi ce mail, or even an outside line.
48 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED U SING R EVERSE T RANSFER The Reverse T ransfer (Call Pick Up) feature allows you to answer a call that is ring- ing or holdi ng at another endpoint.
49 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Manual Call Forwarding Manual call forwarding allows you to send in coming calls to another extension num- ber . Y o u can even forward cal ls to outside numbers, if y our endpoint is programm ed to allow this.
50 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED System Forwarding System Forwarding allows the system to automatically route calls based on the type of call and the status of your telephone. Al though you cannot program the path of a system forward, you can enable or disable this feature on your endpoint.
51 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED R EDIALING A N UMBER The Redial feature allows you to quick ly redial the last outside number you dial ed. Although most phones redial the last n umber dialed , your system administrator can program your endpo int to redial the last number saved .
52 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED 4. When the message has fini shed playing, you hav e the following option s: • Press to replay the message from the beginn ing. • Press to reply to the message. Y ou have the following optio ns: — Press to leave a voice mail message for the caller .
53 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Undeleting Messages If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by your vo ice mail administrator). Any retriev ed messages are then restored to your saved-message queue.
54 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Sending Messages T o send a voice mail message: 1. Access your mailbox as d escribed on page 25 . 2. Press . 3. Dial the desired mailbox number or group list num ber . 4. Press to accept the subscriber ’ s name.
55 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Canceling Unheard Messages Y ou can canc el unretrieved messages that y ou have sent to in dividuals, but not mes- sages that you sent to group lists. T o cancel unheard messages: 1. Access your mailbox as d escribed on page 25 .
56 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you d o no t want to be disturbed, yo u can u se the DND feature. This halts all pages and calls to your endpoint, except queue callbacks, recalls, and direct ring-in calls.
57 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED T o enable DND: 1. Press the DND menu butto n. 2. EITHER, Dial the two-digit number correspondin g to the message you want to use.
58 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED.
59 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Setting Preferences . . . . . . . . . . . . . . . .
60 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON I NTRODUCTION In this section, you’ll learn how to progr am your endpoint, use directories, access your voice mailbox remotely , and perform va rious other functions. The features in this section do not require the endpoint to be logged on to UC.
61 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON Selecting a Ring T one The ability to chan ge your ring tone is helpful in close-quartered environments. If your ring tone is unique, you can quickly identify w hen a call is ringing on your end- point.
62 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON Enabling Automatic Call Answer The Automatic Call Answer feature deter mines whether or not you are automatically connected to a caller when you lift the handset (or press Answer ). If this feat ure is enabled, you are automatically connected when you go off-hook.
63 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON Changing the V oice Mail Message Envelo pe When you receive a voice mail message, voi ce mail plays the message in an “enve- lope” that can include the time and date the message was left, the source of the mes- sage, and/or the messag e length.
64 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON Changing the Call Screening T ransfer Meth od NOTE: The Call Screening feature is available on ly if it is enabled for your mail box (ask your voice mail administrator).
65 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON Changing the Message Search Order When more than o ne message is le ft in yo ur v oice mailbox, you can change the orde r in which you retrieve your messages, based on the date and time they were received.
66 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON T o set up remote messaging: 1. Access your mailbox as d escribed on page 25 . 2. Press to select the Personal Options Menu. 3. Press . NOTE: This option is not available if you do not have Remote Messaging enabled.
67 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON S PEED D IALING Speed dialing allows you (and your system administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your endpoint (Station Speed Dial) or in the telephone system (System Speed Dial) and is identified by a location number .
68 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON 4. Dial the extension number or telephone numb er to be stored, as describ ed below: • Numeric mode (Message lamp unlit): En ter the number . NOTE: Y ou cannot use h yphens or colons in the number .
69 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON U SING R ECORD -A-C ALL NOTE: This feature is no t supported on peer-t o-peer (P2P) calls. Ask your network administrator if your endpoint is configured to use P2P audio.
70 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON P AGING The Paging feature allows you to make an announcement throug h endpoint sp eakers or external speakers (if your system is e quipped with external paging equipment). T o prevent announcements from transmitti ng through every endpoin t in the system, this feature uses page zones.
71 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service compani es may re quire a timed hookflash (a quick hang up and release). T o generate a hookfla sh while usi ng a line: EITHER, Pres s the FLASH menu button.
72 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON S CREENING C ALLS NOTE: This feature is a vailable only if your telephone system is equipped with a V oice Processor (voice mail). If your voice mailbox is p rogrammed correc tly , you can screen calls that are trans- ferred from voice mail.
73 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON T o perform a directory search using your dialpa d buttons: 1. If your endpoint is idle, press the DIREC TOR Y m enu button, then press the menu button for the desired directory (IC DIRECTOR Y , OUTSIDE DIR, or FEA TURE DIR).
74 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON V oice Mail Directory Whenever voice mail asks you to enter a mailbox number , you can use the mailbox and extension number directories. Y ou can al so use these directories to leave a voice message with another user .
75 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk and forgot to put your en dpoint in DND , don’t worry . W ith the Remote Feature Access, you can place your endpoint in DND or forward calls from any other endp oint on the system.
76 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON Remote Feature Access T o access your endpoint from another endpoint: 1. EITHER, Call your Direct Inward System Access (DISA) number (p rovided by your system administrator). If required, enter your password.
77 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON R EQUESTING A GENT H ELP NOTE: This feature is no t supported on peer-t o-peer (P2P) calls. Ask your network administrator if your endpoint is configured to use P2P audio.
78 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON W ORK ING IN H UNT G ROUP S Y our system may be pr ogrammed with “hunt gro ups.” Hunt groups are g roups of phones that share a common extension num ber in addition to having ind ividual exten - sion numbers.
79 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON Logging In and Out of ACD Hunt Group s Agents can log in to and out of t he ACD hunt group at any time. W hile logged in, the agent receives calls through the ACD hunt group. When the a gent is logged out, calls to that ACD hunt group bypass the agent.
80 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON When you log in to a g roup, you may be au tomatically connected to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled fo r your hunt group and you are using a headset, you will be automatically connected.
81 Axxess ® Model 86 90 User Guide – ITP Mode USING UC Using UC SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Logging On and Off of UC . . . . . . . . . . . . . .
82 Axxess ® Model 86 90 User Guide – ITP Mode USING UC I NTRODUCTION In this section you’ll learn how to l og on and off of Unified Communi cator (UC) and use UC views to access advanced endpoi nt features and presence management options.
83 Axxess ® Model 86 90 User Guide – ITP Mode USING UC U SING UC V IEWS This section provides instructions on ho w to use UC features and options from your Model 8690. Placing a Call The most common task you can complete using UC is to place a call.
84 Axxess ® Model 86 90 User Guide – ITP Mode USING UC U NIFIED C OMMUNICATOR V IEW The Unified Communicator view displays an icon of your current status next to your current location in the upper-left portion of the screen. The icon indicates that you are available.
85 Axxess ® Model 86 90 User Guide – ITP Mode USING UC Performing a Search NOTE: Y ou must use the Web Client to use the Advanced Searc h function. ALSO: Unified Communicator will automaticall y try to eliminate duplicate results from the search results list.
86 Axxess ® Model 86 90 User Guide – ITP Mode USING UC Search results appear in a table under the followi ng columns as y ou type: • Name : Indicates the type of contact displa yed with an icon and the contact or device name. If the contact is an account or a device in your address book, the icon also indicates the current status.
87 Axxess ® Model 86 90 User Guide – ITP Mode USING UC T o perform a search: 1. Press Unified Communicator on the endpoint display . 2. Press Search .
88 Axxess ® Model 86 90 User Guide – ITP Mode USING UC Redialing a Number The Redial feature displays the last five ou tgoing cal ls (from the call lo g) as buttons containing information about the call. Y ou can press one of the buttons to place a return call.
89 Axxess ® Model 86 90 User Guide – ITP Mode USING UC Wo rking With the Speed-Dial List If you have added contacts to your speed-dial list, the li st is located below the Search , Redial , and Favorites buttons (the location may vary depending on the display skin used).
90 Axxess ® Model 86 90 User Guide – ITP Mode USING UC M ESSAGES V IEW The Messages view displays a list of voic e mail, station, and system messages. Addi- tional details are provided when pressi ng . The messages are listed in a table contain ing the following col umns: • From: Specifies the message type.
91 Axxess ® Model 86 90 User Guide – ITP Mode USING UC C ALL L IST V IEW The Call List view displays a list of your current call s. These include calls that are ringing, connected, or holding. The Call List view automatically appears any time you place or receive a call and re main active until you nav igate to a different view .
92 Axxess ® Model 86 90 User Guide – ITP Mode USING UC • Number: Indicates the number (if known ) of the party on the other end of the call. • Call Control Buttons: Below the call list, buttons appear that allow you to con- trol the selected call(s).
93 Axxess ® Model 86 90 User Guide – ITP Mode USING UC T o save a new telephone number for an identified contact: 1. Select the contact type to associate w ith the number (e.g., Mobile, Home, etc.). 2. Press OK to store the number or Canc el to cancel.
94 Axxess ® Model 86 90 User Guide – ITP Mode USING UC T o create a confer ence call, us e one of the following options: • T o confer ence selected or holding calls : Select two or more connected or holding calls in your call list. Press . • T o confer ence all calls : W ith one call selected, press .
95 Axxess ® Model 86 90 User Guide – ITP Mode USING UC C ALL L OG V IEW The Call Log view allows you to view a hi story of your recent calls. For each call, you can view call details such as the call ty pe, date and time of the call, and the name and number of the person that called.
96 Axxess ® Model 86 90 User Guide – ITP Mode USING UC • Name/Number: Displays the name and number of the caller or called party (if available). If the name/number is not recognized, UC indicat es that the calle d party/caller is unknown.
97 Axxess ® Model 86 90 User Guide – ITP Mode USING UC T o return a call: 1. Press Call Lo g on the endpoint display . 2. Double-press the endpoint icon next to the entry . 3. Select from any of the following opti ons: • Press one of the numbers in the list to initiate a call to that number .
98 Axxess ® Model 86 90 User Guide – ITP Mode USING UC Call Det ails Dialog Box The call log Details dialog box displays th e followi ng call in formation: • Ty p e : Displays th e call type (incoming or outg oing) with an icon (see page 95 ) and text.
99 Axxess ® Model 86 90 User Guide – ITP Mode USING UC A DDRESS B OOK V IEW NOTE: Y ou must use the Web Client to Sync hronize your UC Address Book a nd to add, edit, and delete Groups. The Address Book view is where you st ore and work with your contact informatio n.
100 Axxess ® Model 86 90 User Guide – ITP Mode USING UC Filtering Address Book Cont acts The tabs located along th e bottom of the Address Book table allow you to filter con- tacts. T o filter the cont act li st: 1. Press Address Bo ok on the endpoint display .
101 Axxess ® Model 86 90 User Guide – ITP Mode USING UC T o check contact status: 1. Press Address Bo ok on the endpoint display . NOTE: The S tatus column displays the real-t ime status for the contact. Simple contacts (cont acts that ar e not linked to an account or device on the system) will not display a status.
102 Axxess ® Model 86 90 User Guide – ITP Mode USING UC T o add a simple contact to your address book: 1. Press Address Book on the endpoin t display .
103 Axxess ® Model 86 90 User Guide – ITP Mode USING UC Adding a Linked Cont act A linked contact is connected to a UC acco unt or device in the system.
104 Axxess ® Model 86 90 User Guide – ITP Mode USING UC T o access and edit address book contact information: 1. Press Address Bo ok on the interface. The Address Book view appea rs. 2. Press the contact you want to edit, then press Edit . Y ou can also double-press the contact to enter edit mode.
105 Axxess ® Model 86 90 User Guide – ITP Mode USING UC — W ork Pager Number (64-character limit) — W ork Pager Number (64-character limit) — Wo r k We b P a g e (2048-character limit) NOTE: Include http:// in the Wor k We b P a g e address.
106 Axxess ® Model 86 90 User Guide – ITP Mode USING UC C ALL R OUTING V IEW NOTE: Y ou must use the Web Client to set up your Call Routing rules and to create Greetings . The Call Routing view allows yo u to view and enable or di sable the call routi ng rules you created on your PC desktop using th e UC W eb Client.
107 Axxess ® Model 86 90 User Guide – ITP Mode USING UC Receiving St atus Change Alert s The Status Change alert appears any time a status of someone in your UC speed-dial list changes.
108 Axxess ® Model 86 90 User Guide – ITP Mode USING UC.
109 Axxess ® Model 8690 Use r Guide – ITP Mode LEARNING MORE Learning More SECTION CONTENTS P A GE Introductio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 10 What the Administrato rs Can Do for Y ou .
11 0 Axxess ® Model 8690 Use r Guide – ITP Mode LEARNING MORE I NTRODUCTION If you want to know more about you r endpoint and voice mail system, this is the sec- tion for you. With additional information and F AQs, y ou should be able to find answers to most of y our questions.
111 Axxess ® Model 8690 Use r Guide – ITP Mode LEARNING MORE F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If you have prob- lems with your end point or voice mail box, refer to this section befo re you contact the appropriate administrator or your local Inter-T el dealer .
11 2 Axxess ® Model 8690 Use r Guide – ITP Mode LEARNING MORE Q7. Why don’ t the local telepho ne company star codes (i.e.*8 2, *69, etc.) work when I pr ess the Outgoing button or use the Outgoing Call fea ture cod e ( by default) to call an outside n umber? A7.
11 3 Axxess ® Model 8690 Use r Guide – ITP Mode LEARNING MORE Q13. When I set my pr efer ences using the Option s dialog box, I opted to use l arg e icons. Because the lar ge icons and text take up so much area in the tables that display the information, how can I see all of the info rm ation that is displayed? A13.
11 4 Axxess ® Model 8690 Use r Guide – ITP Mode LEARNING MORE D EFAULT F EATURE C ODES The following table lists the default feature codes for the telephone system. Check with your system administrator to see if the feature codes used in your system have been changed.
11 5 Axxess ® Model 8690 Use r Guide – ITP Mode LEARNING MORE G ENERAL F EATURE C ODES (C ONTINUED ) FEA TU RE NAME FEA TURE CODE NEW CODE Group Listen 312 Handsfree On/Off 319 Headset On 315 Heads.
11 6 Axxess ® Model 8690 Use r Guide – ITP Mode LEARNING MORE NOTES.
11 7 Axxess ® Model 8690 User Guide – ITP Mode Index .NET Passport 35 A Abbreviations 9 About Tab 3 4 About This Guide 2 About Your En dpoint 3 Accessing Address Book Contact Infor mation 104 Acces.
11 8 Axxess ® Model 8690 User Guide – ITP Mode Changing call screening transfer method 64 fax destination number 64 message envelope 63 message search order 65 personal greetin g 23 remote feature .
11 9 Axxess ® Model 8690 User Guide – ITP Mode F Favorites 88 Favorites Button 88 Fax Destination Number 64 Feature Buttons 7, 8, 11 Features account codes 71 agent help 77 automatic call answer 62.
120 Axxess ® Model 8690 User Guide – ITP Mode Log Off 82 Log On 82 Logging In and Out of ACD Hun t Groups 79 Logging On an d Off of UC 8 2 M Mailbox 15 full, almost full 25 unassociated 15 Making a.
121 Axxess ® Model 8690 User Guide – ITP Mode Q Queue the Line 41 R Receiving incoming call alerts 107 intercom calls 42 new message alerts 106 outside calls 44 status change alerts 107 Record-A-Ca.
122 Axxess ® Model 8690 User Guide – ITP Mode T Taskbar 12 Technical Support 113 Telephone Direct or y 72 Telephone Interface 7 Temporary Composite Status 84 Temporary Sta tus 84 Terminating the AC.
V OICE M AIL F LOWCHART ACCESSING YOUR MAILBOX • EITHER , Press the Mes- sage button to respond t o a message from voice mail. OR, Call the voice mail extension number , press , and enter yo ur mailbox number .
Part No. 550. 81 16 Issue 8.2 Nov emb er 2004 A661/9227A.
An important point after buying a device Axxess Interface 8690 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Axxess Interface 8690 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Axxess Interface 8690 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Axxess Interface 8690 you will learn all the available features of the product, as well as information on its operation. The information that you get Axxess Interface 8690 will certainly help you make a decision on the purchase.
If you already are a holder of Axxess Interface 8690, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Axxess Interface 8690.
However, one of the most important roles played by the user manual is to help in solving problems with Axxess Interface 8690. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Axxess Interface 8690 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
