Instruction/ maintenance manual of the product 597 Sierra Wireless
Go to page of 4
Page 1 of 4 Troubleshooting Sprint Mobi le Broadband USB Modem by Sierra Wireless™ (Comp ass™ 597) If you a re unable to resolve your iss ue usi ng the Troub leshoot ing st eps belo w, please co ntact Sp rint Custom er Se rvice at 1-888-21 1-4727 f or assista nce.
Page 2 of 4 • Another applicatio n is co nflicting with the Sprint Sma rtView software. Ensure that appl ications such as ActiveSyn c, Ho tSync, Win Fax and/or ot her connecti on mana gers are not runni ng in th e System Tray (that is, the i cons locat ed by the cloc k on the Windows ta skbar) wh ile usin g the Sprin t SmartVi ew softwar e.
Page 3 of 4 For Mozi lla Fi refox, click Too ls > Optio ns and select the General tab . Cli ck the Connectio n Setti ngs butt on and ensur e that Direct connect ion to t he Internet i s select ed. For other b rowsers, c onsul t the softwa re manu facturer for as sistan ce.
Page 4 of 4 • The Sprint S martV iew soft ware inclu des a te st utility. Open the Sp rint Sm artView cl ient and select Tools menu . Select the L ocation /GPS tab Make sure th at ‘ Disab le GPS o n Devic e ’ is not selected. Make sure th at al l three cons ents ha ve been ‘ ac cepted’ .
An important point after buying a device Sierra Wireless 597 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Sierra Wireless 597 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Sierra Wireless 597 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Sierra Wireless 597 you will learn all the available features of the product, as well as information on its operation. The information that you get Sierra Wireless 597 will certainly help you make a decision on the purchase.
If you already are a holder of Sierra Wireless 597, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Sierra Wireless 597.
However, one of the most important roles played by the user manual is to help in solving problems with Sierra Wireless 597. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Sierra Wireless 597 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center