Instruction/ maintenance manual of the product AV Works Avocent
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Installer/User Guide AV Works™.
INSTRUCTIONS This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.
AV Works™ Installer/User Guide Avocent, the Avocent logo, The Power of Being There and AVWorks are trademarks of Avocent Corporation. OSCAR is a registered trademark of Apex Inc. AutoView is a registered trademark of Cybex Computer Products Corporation.
Ta b l e of Contents Chapter 1: Product Overview About AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Chapter 2: Installation Getting Started .
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Contents 1 Pr oduct O ver view About AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Features and Benefits . . . . . . . . .
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Chapter 1: Product Overview 3 Chapter 1: Product Overview About AVWorks AVWorks is a cross-platform management application that allows you to view and control the AutoView 1000R/2000R appliance and all its target devices. The cross-platform design ensures compatibility with most popular operating systems and hardware platforms.
4 AVWorks Installer/User Guide.
Contents 2 Inst all ati on Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Installing AVWorks . . . . . . . . . . .
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Chapter 2: Installation 7 Chapter 2: Installation Getting Started Before installing your AVWorks, refer to the following lists to ensure that you have all the items that shipped with your software as well as all other items necessary for proper installation.
8 AVWorks Installer/User Guide To install on Microsoft Windows NT, 2000 or XP: 1. Insert the AV W orks C D -R OM into your CD -ROM drive. If A utoPlay is supported and enabled, the set up program will start aut oma t ically .
Contents 3 Basic Op erations Launching AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Navigating AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Appliance/AVWorks Quick Setup Checklist . . . . . . . . . . 13 Adding an Appliance .
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Chapter 3: Basic Operations 11 Chapter 3: Basic Operations Launching AVWorks To launch AV Works on all Microsoft Windows operating systems: Select Start - Programs - Avocent AVWorks . -or- Double-click the AVWorks icon. AVWorks will launch. To launch AV Works on Red Hat Linux (7 .
12 AVWorks Installer/User Guide default display is user-configurable. For more information, see Customizing the AVW orks Explorer Window in this chapter. The AVWorks Explorer default display is set for the Server view once you have added your first appliance.
Chapter 3: Basic Operations 13 Appliance/ AVWorks Quick Setup Checklist The following list is an overview of the steps you will follow to set up and configure your AutoView system. Each of these steps is explained in detail in separate topics throughout this and the AutoView 1000R/2000R Installer/ User Guide.
14 AVWorks Installer/User Guide Adding an Appliance Before you can access your appliance through AVWorks, you must add it to the AVWorks database. Once an appliance is added, it appears in the Unit list. You may either manually add or discover an appliance.
Chapter 3: Basic Operations 15 Figure 3.2: Configure Cascade Switches Dialog Box 7. W hen you reach the fi nal page of the Wizard, click Finish to exit the Wizard and return to t he main window . Y our applianc e should now appear in the Unit S elector pane.
16 AVWorks Installer/User Guide a tta ch ed swit ch. T his box contains a list of all AV RI Q adapt or EI Ds retriev ed from the appliance and t he ca scade swit ches to which t hey are connec ted, if any . a. The Existing Cascade Swit ches fi eld cont ains all the c urrent switches defi ned in the database.
Chapter 3: Basic Operations 17 switc h manually . For more informa t ion, see the previous procedures. 4. Click on an appliance t o add and click t he Add (>) ic on to mov e t he select ion to t he A pplianc es to A dd list. 5. R epeat step 4 for all applianc es y ou wish t o add.
18 AVWorks Installer/User Guide Figure 3.4: Appliances View Tab Selected To log into an appliance: 1. Click t he Appliances button in t he AV W orks Explorer . 2. Double-c lick on an applianc e from the Unit Selec tor pane. -or- Selec t an applianc e, and then clic k the Manage appliance task butt on.
Chapter 3: Basic Operations 19 Accessing and Managing Your Devices The Devices tab displays a list of devices (such as servers, routers and other serially-managed devices) defined in the database. The Group Selector pane appears if two or more device types are defined.
20 AVWorks Installer/User Guide To search for a server in the local database: 1. Click t he Devices tab and insert y our c ursor in the Search t ext bo x. 2. T ype t he search information. This can be a device name or propert y such as T ype or Loc a tion.
Chapter 3: Basic Operations 21 From this window, you will be able to access all the normal functions of this server as if you were sitting in front of it. You may also perform Viewer- specific tasks such as sending special Macro commands to the server.
22 AVWorks Installer/User Guide To refresh the screen: Click the Refresh Image button on the Viewer toolbar. -or- From the Viewer menu, select View - Refresh . The digitized video image will be completely regenerated. To enter full screen mode: Click the Full Screen Mode button.
Chapter 3: Basic Operations 23 Figure 3.8: Viewer Manual Scale Adjusting the video quality The Video Viewer offers both automatic and manual video adjustment capability. Generally, the Automatic Video Adjustment will optimize the video for the best possible view.
24 AVWorks Installer/User Guide Figure 3.9: Viewer Mouse Session Options Dialog Box Setting mouse scaling You can choose among three preconfigured mouse scaling options or set your own custom scaling. The preconfigured settings are: Default (1:1), High (2:1) or Low (1:2).
Chapter 3: Basic Operations 25 To realign the mouse: Click the Align Local Cursor button on the Viewer toolbar. To reset the PS/2 connection: 1. S elec t T ools - Session Options in the Vi e wer . T he S ession Options dialog box appears. 2. Click t he Mouse ta b.
26 AVWorks Installer/User Guide 2. Selec t tw o or more serv ers in t he unit selector pane pressing t he Shift or Control key . The Scan Mode t ask button appears. 3. Click t he Scan Mode ta sk butt on. T he Thumbnail V iew er window appears. Figure 3.
Chapter 3: Basic Operations 27 Navigating the Thumbnail Viewer When you highlight an individual thumbnail frame and select the Thumbnail menu, you can launch an interactive session to that server, add that server to the scan sequence or set the login credentials for that server.
28 AVWorks Installer/User Guide Using macros to send keystrokes to a device The Macros menu in the Video Viewer provides you with an easy way to send multiple keystrokes to a server or to send keystrokes that you cannot generate without affecting your local system, such as Control-Alt-Delete .
Chapter 3: Basic Operations 29 Figure 3.12: Viewer Session Options Dialog Box - Macro Tab 3. Selec t a macro group from t he pulldo wn list to appear in t he Macro menu and clic k OK . Creating new macros You can create custom macro keystrokes as well as modify and delete existing macros through the Macros dialog box.
30 AVWorks Installer/User Guide Figure 3.13: Viewer Macro Dialog Box 2. Click Create . T he Create/ Edit Mac ros dialog bo x appears. Figure 3.14: Viewer Create/Edit Macro Dialog Box 3.
Chapter 3: Basic Operations 31 4. Selec t the desired ca t egory and keystrokes from the list of A vailable Ke yst rokes and c lick Add . -or- Typ e t he keystrokes to send in t he K eystrokes fi eld.
32 AVWorks Installer/User Guide Figure 3.15: Viewer Macro Groups Dialog Box 3. Click Create . A dialog box appears prompting y ou to name t he new macro group. 4. Type in a name. Click OK to sav e t he name and return t o the Macro Groups dialog box. A tab with the new name appears.
Chapter 3: Basic Operations 33 To remove macros from an existing group: 1. S elec t Macros - Confi gure from the Vi ew er . The Macros dialog box appears. 2. Click Group . T he Macro Groups dialog box appears. 3. Click t he macro group tab to alt er .
34 AVWorks Installer/User Guide Figure 3.16: Server General Properties Tab 3. Type in the new name of the serv er . A warning will display if y ou ent er a duplic a te name. 4. (Opt ional) S elect the devic e type. If the selec tion is not in the pulldown, type t he name of the new serv er t ype in the t e xt fi eld.
Chapter 3: Basic Operations 35 Figure 3.17: Server Network Properties Tab 8. (Opt ional) Click t he Information ta b and type in a desc ription of the unit . Th ere are no rules for t he type of information t ha t you ma y enter here. Figure 3.18: Server Information Tab 9.
36 AVWorks Installer/User Guide Figure 3.19: Server Connection Example Figure 3.20: Switch Connection Example 1 0. When fi nished, clic k OK to sav e t he ne w sett ings.
Chapter 3: Basic Operations 37 create a customized organizational system for individual servers. For example, you might want to create a folder for critical servers or for remote servers. You may change the order and sorting of the Unit Selector list by clicking the sort bar above the column.
38 AVWorks Installer/User Guide Figure 3.22: Folders View Tab Selected Modifying custom field names Custom field names allow you to change the Site, Department and Location column heading names that appear in the Group and Unit Selector panes. This allows you to group appliances and servers in ways that are meaningful to you.
Chapter 3: Basic Operations 39 Figure 3.24: Options Dialog Box - Custom Field Labels 2. Selec t a fi eld la bel to modify and c lick the Modify but ton. The Modify Custom Field Label dialog box appears. 3. Type the singular and plural v ersions of t he fi eld la bel.
40 AVWorks Installer/User Guide or Location. If a name is not in t he pulldown menu, type the name you w ant in the t e xt fi eld. The name can be from 1 t o 32 charac ters long. Names are not case sensit iv e and c an consist of any combina tion of charac ters entered from t he keyboard.
Chapter 3: Basic Operations 41 Figure 3.25: Assign To Dialog Box 3. Selec t the sit e, location or folder cat egory from the pulldown menu. 4. Selec t the t arget from the list of av ailable targets t o which the unit c an be assigned within t he chosen cat egory .
42 AVWorks Installer/User Guide To delete an appliance or server: 1. S elec t the unit(s) t o delet e from the Unit S elect or pane. 2. Selec t Edit - Delete . -or- Press the Delete key on y our keyboard. A dialog bo x appears c onfi rming t he number of units to be delet ed.
Chapter 3: Basic Operations 43 Customizing the AVWorks Explorer Window The AVWorks Explorer window can be resized at any time. Each time you launch the application, the AVWorks Explorer window opens to its default size and location. A split-pane divider that runs from top to bottom separates the Group Selector pane and the Unit Selector pane.
44 AVWorks Installer/User Guide 4. Click OK to sav e t he new brow ser select ion. -or- Click Cancel to e xit without saving changes. Managing Your Local Databases Each workstation running AVWorks contains a local database that records the information that you enter about your units.
Chapter 3: Basic Operations 45 Exporting a database This function allows you to export fields from the local database to an ASCII Comma Separated Value file (CSV) or Tab Separated Value file (TSV).
46 AVWorks Installer/User Guide To load a database: 1. S elec t Fi le - Database - Load from the AV W orks Explorer menu. Th e Database Load dialog bo x appears. 2. Brow se t o select a database to load. 3. Click L oad . A progress bar appears during the load.
Contents 4 Mana ging Y our Applian ce Viewing and Configuring Appliance Parameters . . . . . 50 Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Managing User Sessions . . . . . . . . . . . . . . . . . . . . . . . . . 61 Rebooting Your Appliance .
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Chapter 4: Managing Your Appliance 49 Chapter 4: Managing Your Appliance Once you have installed a new appliance, you have the ability to view and configure unit parameters, view and control currently active video sessions and execute a variety of control functions such as rebooting and upgrading your appliance.
50 AVWorks Installer/User Guide Viewing and Configuring Appliance Parameters The Settings tab allows you to display an expandable list of categories covering a wide range of parameters for your appliance.
Chapter 4: Managing Your Appliance 51 Figure 4.2: Users Dialog Box To add or modify a user: 1. Click t he Use rs cat egory in the left column in t he AM P . 2. Click the Add butt on on the right side of the window t o add a ne w user . The A dd User dialog box appears.
52 AVWorks Installer/User Guide Figure 4.4: User Access Rights Dialog Box b. Selec t a serv er in t he left column for which this user should have acc ess rights. S elect the Add but ton. c. S elec t a serv er in t he right column from which t o remo v e a user’s acc ess rights.
Chapter 4: Managing Your Appliance 53 To unlock an account: 1. Click t he User s category in t he AM P . 2. Selec t the user t o unlock. 3. Click t he Unloc k butt on. T he loc k ic on ne xt t o the user name will disappear . 4. Click OK or Apply . The user will be able to attempt t o log in again.
54 AVWorks Installer/User Guide unit will respond to SNMP requests over UDP ( User Datagram Protocol) port 161. Port 161 is the standard UDP port used to send and receive SNMP messages. If you enter one or more allowable managers, only those IP addresses will be able to manage the appliance via SNMP.
Chapter 4: Managing Your Appliance 55 Manager dialog box appears. b. Type in the IP address of the management station t o add. c. Clic k OK t o add a management station. 6. A dd up t o four S NMP t rap destinations t o which this appliance will send t raps in the T rap Destination fi eld.
56 AVWorks Installer/User Guide Viewing server connections When you select the Devices category for the first time, the AMP will retrieve the servers that exist in the AVWorks database as well as information on how the servers are connected to the selected appliance.
Chapter 4: Managing Your Appliance 57 to ma t ch the c urrent c onfi guration in t he appliance. Y our current loc al database names will be ov erridden wit h the applianc e names. Click Next . 3. A polling applianc e message bo x appears with a progress bar indic a ting tha t t he applianc e informa t ion is being retriev ed.
58 AVWorks Installer/User Guide Figure 4.8: Configure Cascade Switches Dialog Box Upgrading Firmware You can upgrade the firmware for either the appliance or the AVRIQ adaptors. The AVRIQ adaptors can be upgraded individually or simultaneously. When an upgrade is initiated, you will see a message indicating the current status.
Chapter 4: Managing Your Appliance 59 Figure 4.9: Firmware Version Dialog Box To upgrade appliance fi rmware: 1. Click t he T ools ta b in the AM P . The T ools dialog box appears. 2. Click the Upgrade AutoView 1 0 00R / 2000 R F irmware butt on. T he Firmware Upgrade dialog bo x appears.
60 AVWorks Installer/User Guide 5. Click Close to exit the Upgrade Firmware window . CAU TION: Do not t urn of f th e Auto View 1 000R /2000R whil e i t is reb oot ing. To simultaneously upgrade multiple AVRIQ adaptors: 1. Click t he T ools ta b in the AM P .
Chapter 4: Managing Your Appliance 61 Managing User Sessions You may view and disconnect the current active user connections as well as unlock user accounts by using the Status tab in the AMP. You can view the length of time users have been connected, the server name or AVRIQ to which they are connected and their system address.
62 AVWorks Installer/User Guide Managing Appliance Configuration Databases An on-board database contains all of the settings for an appliance. This includes network settings, AVRIQ configurations, SNMP settings and attached servers.
Chapter 4: Managing Your Appliance 63 NOTE : T he us er ac coun t fi le is encrypted and yo u will b e prom pted to cr eate a p assw ord wh en you sa ve t h e fi le. Y o u will n eed to e nter thi s p assword when y ou writ e th e fi le to a new u nit .
64 AVWorks Installer/User Guide -or- Click t he Pr operties but ton. -or- Righ t-cli ck o n th e sw itch and select Properties from the pop- up list. The Propert ies dialog bo x appears. Figure 4.12: Appliance General Properties 3. Ty pe in t he new name of the applianc e, if desired.
Chapter 4: Managing Your Appliance 65 Changing DirectDraw ® support AVWorks supports DirectDraw, a standard that allows direct manipulation of video display memory, hardware blitting, hardware overlays and page flipping without the intervention of the Graphical Device Interface ( GDI).
66 AVWorks Installer/User Guide Adding and Deleting Product Licenses AVWorks is designed to work with a variety of appliances. To support this, AVWorks allows you to add new product licenses as they become available. AVWorks ships with the AutoView 1000R/2000R product license already enabled.
Contents Appendic es Appendix A: Updating AVWorks . . . . . . . . . . . . . . . . . . 69 Appendix B: Keyboard and Mouse Shortcuts . . . . . . . . 70 Appendix C: Sun Advanced Key Emulation . . . . . . . . . 72 Appendix D: TCP Ports . . . . . . . . . . .
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Appendices 69 Appendices Appendix A: Updating AVWorks For optimal performance, ensure that you have the latest version of AVWorks available from the Avocent web site. To update AV Works: 1. Download the update fi le from ht tp://www .av oc ent.c om/support.
70 AVWorks Installer/User Guide Appendix B: Keyboard and Mouse Shortcuts Divider Pane Keyboard and Mouse Shortcuts Operation Description F6 Navigates between the split-screens and gives focus to the last element that had focus. F8 Gives focus to the divider .
Appendices 71 Operation Description Page Down Deselects current selection and scrolls down one page, then selects the last item on the page. Delete Per forms the Delete function. Works the same as the Edit>Delete menu function. Ctrl + Home Moves the focus and the selection to the fi rst row in the table.
72 AVWorks Installer/User Guide Appendix C: Sun Advanced Key Emulation The following keys on a normal Type 5 Sun keyboard are emulated by key press sequences listed below on a PS/2 keyboard.
Appendices 73 Appendix D: TCP Ports The Video Session Viewer communicates with the AutoView 1000R/2000R over TCP ports 8192 and 2068. Digitized video data is sent over port 8192. Encrypted keyboard and mouse data is sent over port 2068. The Appliance Management Panel ( AMP) communicates with the AutoView 1000R/2000R over TCP port 3211.
74 AVWorks Installer/User Guide Appendix E: Troubleshooting Adjusting the video quality The Video Viewer offers both automatic and manual video adjustment capability. Generally, the Automatic Video Adjustment will optimize the video for the best possible view.
Appendices 75 Appendix F: Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service: 1.
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Contents Ind ex Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79.
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Index 79 A access level rights 50 adjust 20, 21, 22, 74 Admin 49, 50 align 21, 25 allowable managers 54 all devices 19 AMP 11, 13, 14, 18, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 7.
80 AVWorks Installer/User Guide I icon 1 1, 14, 17, 33, 34, 41, 53, 63, 64, 74 image capture 74 information 33, 35, 53, 57, 60, 63, 64 IP address 13, 14, 15, 16, 17, 50, 54, 55, 59, 63 K keystrokes 28.
Index 81 TFTP 59 threshold 74 thumbnail view 25, 26, 27 time between servers 26 toolbar 21, 22, 25 traps 3, 53, 55 troubleshooting 23, 74 U UDP 54 unit selector 1 1, 12, 15, 16, 17, 18, 19, 33, 36, 37.
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Index 83.
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LIMITED WARRANT Y Av ocent Corporation warrants t o the original retail purc haser that this product is and will be free from defec ts in materials and w orkmanship for a period of 2 4 months from the date of purc hase. A ddit ionally , all Av oc ent products c arry an uncondit ional thirty- day sa t isfaction guarant ee.
590 - 25 7- 001 B For T echnical Support: Avocent Corporation 4991 Corporate Drive Huntsville, Alabama 35805-6201 USA Tel: +1 256 430 4000 Fax: +1 256 430 4031 Avocent International Ltd.
An important point after buying a device Avocent AV Works (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Avocent AV Works yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Avocent AV Works - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Avocent AV Works you will learn all the available features of the product, as well as information on its operation. The information that you get Avocent AV Works will certainly help you make a decision on the purchase.
If you already are a holder of Avocent AV Works, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Avocent AV Works.
However, one of the most important roles played by the user manual is to help in solving problems with Avocent AV Works. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Avocent AV Works along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
