Instruction/ maintenance manual of the product Altos G710 Acer
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Acer Altos G710 User’ s Guide.
Changes may be made periodically to the info rmation in this publicat ion without obligation to notify any person of such re vision or changes. Such changes will be incorporated in new editions of this manual or supplementary doc uments and publications.
iii Notices FCC notice Class A devices do not have an FCC logo or FCC IDE on the label. Class B devices have an FCC logo or FCC IDE on the label. Once th e class of the device is determined, refer to the following corresponding statement.
iv Notice: Shielded cables All connections to other computing device s must be made using shielded cables to maintain compliance with FCC regulations. Notice: Peripheral devices Only peripherals (input/out put devices, terminals, pr inters, etc.) certified to comply with the Class A or Class B limits may be attached to this equipment.
v Important safety instructions Read these instructions carefully . Save these instructions for future reference. 1 Follow all warnings and instruct ions marked on the product. 2 Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aeros ol cleaners.
vi d If the product does not operat e normally when the operating instructions are followed. Adjust on ly those controls that are covered by the operating instructions sinc e improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.
Contents Notices iii FCC notice iii Laser compliance statement iv Important safety instructions v 1 System tour 1 Features summary 3 External and internal structure 7 Front bezel 7 Front panel 8 Rear .
viii Installing the four-bay hot-plug SATA HDD cage 47 Installing a hard disk into the four-bay hot-plug HDD cage carrier 49 Replacing storage devices 51 Replacing the FDD 51 Replacing the CD-ROM driv.
ix To change the Supervisor/User password 117 To remove the User password 118 Exit 119 5 Troubleshooting 121 Resetting the system 123 Problems following initial system installation 124 First steps che.
x Setting 183 Index 187.
1 System tour.
The Acer Altos G710 server is a powerful dual- processor system loaded with a host of new and innovative features. The system offers a new standard for flexible productivity ideal for multimedia processing, intensive graphics applications, general business applications, email, web service, file clustering and print services.
3 Featur es summary Listed below are the system’ s key features: Processor • Single or dual Intel ® Xeon™ processor with 800 MHz front system bus • Supports Intel ® Hyper-Threading T echnolo.
1 System tour 4 For instance, if 8 GB of memory is installed (four 2 GB DIMMs), only 4 GB of memory in DI MM 1B and DIMM 1A can be accessed by the system.
5 RAID on motherboard (optional) • Dual channel Ultra 320 SCSI channels • Supports RAID 0, 1, 5, 10 and 50 • Requires RAID-enabler (iButton) • Requires one 184-pin DDR 400 unbuffered ECC DIMMs.
1 System tour 6 I/O ports •F r o n t • T wo USB 2.0 ports • Rear • PS/2-compatible keyboard and mouse port • T wo USB 2.0 ports • VGA/monitor port • Serial port • Parallel/printer port.
7 Exter nal and inter nal structure Front bezel No. Component 1 LCD display cover (for ePanel module) 1 1 The ePanel module is not included with your system. To purchase an ePanel mod- ule, contact your local Acer representati ve or order directly from http://www.
1 System tour 8 Fr ont panel No. Icon Component Description 1 CD-ROM drive Stop/ Eject button Press this button to open the CD drive tray . 2 CD-ROM drive activity indicator When the LED indicator is lit, there is activity in the CD drive. 3 CD-ROM drive Disk drive for reading CD-ROMs.
9 6 5.25-inch drive bays T wo empty 5.25-inch drive bays allow installation of additional devices. 7 Power indicator 1 Indicates AC power is present or system is turned on or off (green). 8 Hard disk activity indicator 1 Indicates the status of the system hard drive.
1 System tour 10 19 ePanel module cover Remove the cover to install the optional ePanel module. For more information, go to page 76. 20 Power button Press to turn on the system. 21 FDD activity indicator When th e indicator is lit, there is activity in the floppy drive.
11 Front panel LED indicators Below table lists the LED states on the front panel. LED Color Status Description Power Green On Power on Blinking System in ACPI sleep mode.
1 System tour 12 Hot-plug HDD LED indicators Below table lists the poss ible disk drive states. LAN1 and 2 Green On Network is established. Blinking • Network activity . • Network is established and running at its supported speed. Off Network link is not established.
13 Rear panel No. Icon Component Description 1 Power supply module bay (empty) Allows installation of a hot-swap redundant power supply module. Note: Though the system supports two hot-swap power supply module bays, the system comes bundled with only a single power supply module.
1 System tour 14 4 USB ports Connects to USB devices. 5 Serial port Connects to serial devices. 6 Parallel/printer port Connects to parallel devices. 7 VGA/monitor port Connects to monitors. 8 Gigabit LAN ports (10/100/ 1000 Mbps) Connects to network cables.
15 17 Main power supply fail indicator Indicates status of the the hot- swappable power supply module or any PSU (power supply unit) internal fan fault condition (amber).
1 System tour 16 Internal components No. Component No. Component 1 Power supply module (550-watts) 1 1 Though the system supports two hot-swap po wer supply modules, the system comes bundled with a single 550-watt po wer supply module only.
17 System boar ds Mainboard layout The mainboard becomes accessible once you open the system. It should look like the figure shown below. No. Code Description 1 J1 T op: PS/2 mouse port Bottom: PS/2 keyboard port 2 J2 USB 2.
1 System tour 18 3J 1 0 J7 J13 T op: Parallel/printer port Bottom: Serial port Bottom: VGA/monitor port 4 J16 Gigabit LAN ports (RJ-45) 5 U7 Broadcom BCM5721 Gigabit chipset (LAN1) 6 D10 ID LED 7 S1 I.
19 24 JP27 Clear CMOS, Clear password and BIOS recovery jumper 25 U40 ROMB (RAID on motherboard) firmware chipset 26 J19 Flash ROM BIOS chipset 27 SA T A 0 - SA T A 1 Serial A T A connectors 28 U59 In.
1 System tour 20 46 U8 Intel E7520 MCH (Memory Controller Hub) chipset 47 JP9 CPU 2 fan connector 48 JP8 CPU 1 fan connector 49 J6 CPU 1 socket 50 JP5 CPU power connector 51 JP1 Power supply connector.
21 Jumper settings The table below lists the ma inboard jumper settings. Jumper Setting Function JP27 1-2 3-4 5-6 Clear CMOS settings Clear password settings Enable BIOS recovery JP17 1-2 3-4 BMC diag.
1 System tour 22 Backplane layout The backplane attached to the four -bay hot-plug HDD cage provides a convenient interface between the SCSI or SA TA drives and the mainboard.
23 SA T A backplane layout No. Code Description 1 SA T A HDD connectors 2 J15 SAF-TE heartbeat LED and Manufacturing function jumper 3 SA T A data cable connector 4 JP3 SAF-TE connector 5 JP2 10-pin p.
1 System tour 24 SAF-TE boar d layout The SAF-TE board connects to the HDD cage’ s backplane. It monitors the backplane’ s temperature and volt age condition and the status of the SCSI hard drives. SAF-TE configuration settings (SW1) The SAF-TE board’ s pre-assigned ID is SCSI ID 6.
2 System setup.
This chapter gives you instructions on how to set up your system. Procedures on how to connect peripherals are also explained..
27 Setting up the system Preinstallation r equirements Selecting a site Before unpacking and installing the sy stem, select a suitable site for the system for maximum efficiency .
2 System setup 28 Connecting peripherals Refer to the illustration below for sp ecific connection instructions on the peripherals you want to connect to your system. Note: Consult the operating system manual for information on how to configure the network setup.
29 Tur ning on the system After making sure that you have properly set up the system and connected all the required cables , you can now power on the system.
2 System setup 30 The system starts up and displays a welcome message on the monitor and ePanel LCD display (Refer to “Appendix D: ePanel” on page 163 for more information on how to use the ePanel.). After that, a series of power-on self-tes t (POST) messages appears.
31 Power -on problems If the system does not boot after y ou have applied power , check the following factors that might have caused the boot failure. • The external power cable may be loosely connected. Check the power cable connection from the power source to the power cable socket on the rear panel.
2 System setup 32 Configuring the system OS The Altos G710 comes with Acer EasyBUILD TM that allows you to conveniently install your choice of operating system. T o start using EasyBUILD, follow the steps below . 1 Locate the EasyBUILD System CD in cluded in the system package.
33 Server setup Aside from its tower configuration, the Altos G710 server system can also be mounted in a rack-model position. A rack mount kit is available for customers who want to convert a tower-mounted system to rack-model design. T o purchase a rack mount kit, contact your local Acer representative or order directly from http://www .
2 System setup 34 T ur ning of f the system There are two ways by which you can turn off the server . These include: • T o turn off the system from Windows T o turn off the server , on the Windows taskbar click on the Start button, point to Shut Down.
35 (2) Select Shut Down. The following screen appears. (3) Select Power Off, then press the Navigation key . The Press Power Off button again to confirm host POWER OFF! message appears. (4) Press the Navigation key to shutdown the system. Note: The ePanel module is not incl uded with your system.
2 System setup 36.
3 System upgrade.
This chapter discusses the precautionary measures and installation procedures you need to know when upgrading the system..
39 Installation pr ecautions Before you install any server component, we recommend that you read the following sections. These sections contain important ESD precautions along with preinstallation and post-installation instructions.
3 System upgrade 40 W arning! Failure to properly turn off the server before you start installing components may cause serious damage. Do not attempt the procedures described in the following sections unless you are a qu alified service technician.
41 Opening the server Caution! Before you proceed, make sure that you have turned off your system and all peripherals connected to it. Read the “Preinstallation ins tructions” on page 39. Y ou need to open the server before you can install additional components.
3 System upgrade 42 4 Tilt to the right (3) , pull it up (4) then move it away from the chassis. Removing the bezel 1 Loosen the two thumbscrews on the bezel (1) . 2 Simultaneously depress the plastic retention tabs to release the latches (2) . 3 Pull down the cover to a 45° angle, then gently detach it from the chassis (3) .
43 Removing the left-side panel 1 Observe the ESD precautions an d pre-installation procedures described on page 39. 2 Remove the bezel door and the bezel. Refer to the preceding sections for detailed instructions. 3 Loosen the three thumbscrews located at the end of the side panel closest to the front panel (1) .
3 System upgrade 44 2 Pull out the air baffle to remove it from the chassis (3) . Caution! After completing the co mponent upgrade/replacement procedures, do not forget to re install the air baffle before replacing the chassis panels.
45 Configuring the four -bay hot-plug HDD cage This section explains how to inst all a four-bay hot-plug HDD cage as well as procedures on how to install a hard disk into the cage’ s hard disk carrier . The Altos G710 consists of two HDD bays that accept two four-bay hot- plug SCSI or SA T A HDD cages.
3 System upgrade 46 (2) Locate and attach the following cables clamped on the side of the chassis to their correspo nding connectors on the SCSI backplane: Important: If a four-bay hot-plug SCSI HDD cage is already installed in the top HDD bay , yo u must block the J1 jumper .
47 Installing the four -bay hot-plug SA T A HDD cage Note: Before installing a SA T A HDD cage in your system, make sure you install a SA T A RAID contro ller .
3 System upgrade 48 (3) Attach the system’ s power ca ble to the SA T A power cable connector on the backplane (4) . (4) Attach the SA T A backplane SAF-TE cable to the JP3 connector on the backplane (5) , then connect the other end of the cable to the I 2 C connector on the RAID controller .
49 Installing a har d disk into the four -bay hot-plug HDD cage carrier Note: Y ou need not remove the four-bay hot-plug HDD cage from the chassis to install a ha rd disk into its carrier . 1 Press your finger to the drive release lever (1) , then pull out the hard disk carrier from the cage (2) .
3 System upgrade 50 3 Install a hard disk on the hard disk carrier (1) , then secure it with the four screws you have removed earlier (2) . 4 Insert the hard disk carrier into the cage with the lever still extended. 5 Push the lever back until it clicks into place.
51 Replacing storage devices The system supports one 3.5-inch an d three 5.25-inch internal storage devices. The system comes pre-inst alled with a floppy drive and a CD-ROM drive. The two empty 5.25-i nch drive bays allow you to install additional drives such as another CD -ROM drive or a tape drive.
3 System upgrade 52 4 R emove the three screws that ho ld the old drive to the drive carrier (1) then pull it out (2) . 5 Install a new FDD to the drive carrier (1) , then secure it with the three screws you have removed earlier (2) .
53 6 Insert the drive carrier with the newly-installed FDD into the drive bay . 7 Connect the IDE and FDD cables to the new drive. 8 Observe the post-installation inst ructions described on page 40. Replacing the CD-ROM drive Note: If you are installing a new drive in an empty drive bay , skip steps 2 to 4.
3 System upgrade 54 3 Press the release bracket on both sides of the drive carrier (1) before pulling it out from the chassis (2) . 4 R emove the eight screws that hold the old drive to the drive carrier then pull it out. 5 Install a new 5.25-inch drive to the drive carrier then secure it with the eight screws you have removed earlier .
55 6 Insert the drive carrier with the newly-installed 5.25-inch drive into the drive bay . 7 Connect the power and IDE cables to the new drive. 8 Observe the post-installation inst ructions described on page 40.
3 System upgrade 56 Upgrading the CPU This section includes instructions for installing and removing a CPU and heatsink assembly . Installing the heatsink and CPU The mainboard supports dual FC-mPGA4 (Flip Chip Micro Pin Grid Array) 604 processor socket for Intel ® Xeon™ processors.
57 Press down the retainer lever to lock the CPU in place (2) . 7 Apply approximately 0.1ml of the thermal grease to the top of the CPU. 8 Align the heatsink on top of the CPU (1) . 9 Using the screwdriver , tighten the heatsink’ s four screws to secure it to the mainboard (2) .
3 System upgrade 58 10 Connect the CPU fan cable to the CPU fan (0 or 1) connector on the mainboard. Refer to “Mainboard layout” on page 17 for the location of the CPU fan connector . 11 Observe the post-installation ins tructions described on page 40.
59 (2) Pull out the CPU from the socket (2) ..
3 System upgrade 60 Upgrading the system memory This section includes instructions for removing and installing a memory module. Altos G710 supports DDR2 400 Regi stered ECC memory modules. DDR2 400 memory is a new type of memory module providing better performance using less power , at 1.
61 The minimum memory configuration is one DIMM, installed in DIMM 1B slot (the slot nearest to the po wer supply connector). However , for optimum performance and 2-way me mory interleave operation, two DIMMs with identical size shoul d be installed.
3 System upgrade 62 Altos G710 includes Memory Spari ng and Mirroring support. These features prevent a single memory mo dule failure to occur and result in a system crash. Important: Four DIMM population of completely identical devices (two per channel) are re quired for memory mirroring and sparing functionality (i.
63 Memory Mirroring The Memory Mirroring feature designates a channel, two DDR2 DIMM slots, as spare memory and all syst em memory are sent to both mirrors by the Intel E7520 MCH chipset.
3 System upgrade 64 Important: Before removing any DI MM from the mainboard, make sure to create a backup fi le of all important data. 1 Observe the ESD precautions an d pre-installation procedures described on page 39. 2 Locate the DDR2 DIMM slots on the mainboard.
65 Installing a DIMM Caution! When using multiple memory modules it is recommended that you A VOID using modules from different manufacturers or that run at different speeds from each other . 1 Observe the ESD precautions an d pre-installation procedures described on page 39.
3 System upgrade 66 Note: The DIMM slot is slotted to ensure proper installation. If you insert a DIMM but it does not fit easily into the socket, you may have inserted it incorrectly . Reverse the orientation of the DIMM and insert it again. 6 Observe the post-installation ins tructions described on page 40.
67 Installing the Altos RAID-enabler (optional) This section explains how to insta ll the Altos RAID-enabler (iButton) and an iTBBU. The iTBBU (T ransportable Battery Ba ckup Unit) shown below is for your reference only . Y ou have the option to install either an iTBBU or an unbuffered ECC DDR DIMM into the DIMM slot.
3 System upgrade 68 (4) Insert the Altos RAID-enabler (iButton) into the socket and ensure that it is seated completely (3) . ..
69 Installing an expansion car d This section explains how to insta ll an expansion card. The onboard expansion slots supports PCI (Per ipheral Component Interconnect)/ PCI-X and PCI Express cards. T o install an expansion card Note: PCI Express slot is a new ty pe of interface and differs in length than the conventional PCI/ PCI-X slots.
3 System upgrade 70 9 Press the PCI slot lock lever on the rear panel of the server (5) . Note: If you are installing I/O card s in the x4 PCI Express slot, secure the bracket with a screw before replacing the air baffle. 10 Observe the post-installation in structions described on page 40.
71 Installing a power supply module The Altos G710 power subsystem consists of two hot-swap power supply module bays that accept 550-watt hot-swap redundant power supply modules. The system come s bundled with only a single power supply module leaving one power suppl y module bay empty .
3 System upgrade 72 T o install a redundant power supply module 1 R emove the screw securing the co ver of the empty power supply module bay , then detach the cover .
73 2 Hold the handle on front of th e power supply module and press your thumb on the release latch. Slide the power supply module into the empty bay unt il you feel resistance. 3 Press the module handle to secu re the power supply module to its bay .
3 System upgrade 74 Replacing the easy-swap system fan This section explains how to install an easy-swap system fan. The server accommodates two easy-swap system fans. Removing an easy-swap system fan Caution! T o reduce the risk of personal injury , avoid contact with the fan when the blades are still moving.
75 Installing an easy-swap system fan 1 Observe the ESD precautions an d pre-installation procedures described on page 39. 2 Insert the fan in an empty fan bay then press it firmly in place. 3 Observe the post-installation inst ructions described on page 40.
3 System upgrade 76 Installing an ePanel module (optional) An optional ePanel module is available for the Altos G710 server system. Note: ePanel is not included with your system. T o purchase an ePanel module, contact your local Acer representative or order directly from http://www .
77 4 Remove the bezel. Refer to “Remov ing the bezel” on page 42 for instructions. 5 Remove the ePanel module cover fr om the bezel by the following steps: (1) Remove the two screws that hold the module cover to the bezel (1) . Set the screws aside.
3 System upgrade 78 9 Attach the other end of the ePan el power cable to the module’ s ePanel power cable connector (7) . 10 Align the ePanel module in the ePanel bay (1) . Make sure that the module is properly seated. 11 Secure the ePanel with the two screws removed earlier (2) .
4 BIOS setup.
This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters..
81 BIOS setup BIOS setup is a hardware config uration program built into your system's Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run this utility .
4 BIOS setup 82 Entering BIOS setup Power on the server to start the sy stem POST process. During bootup, press F2 to enter the BIOS setup screen. Note: Y ou must press F2 while the system is booting. This key combination does not work during any other time.
83 • Use the Enter key to display a submenu screen. Note: When a parameter is preceeded by a > , it means that a submenu screen is available. •P r e s s F1 for General Help on using the BIOS setup. •P r e s s F10 to save changes and close the BIOS setup.
4 BIOS setup 84 Main The Main menu displays basic and important information about the system. These information are ne cessary for troubleshooting and may be required when asking for tech nical support. These entries are for your reference only and are not user-configurable.
85 SMBIOS V ersion V ersion of the SMBIOS. SMBIOS (System Management BIOS) allows you to check your system’ s hardware without actually opening it up. Hardware checking is done via software checkpoints during start up. System T ime Sets the time following the hour-minute-second format.
4 BIOS setup 86 System Information The screen below appears when you select System Information from the Main window . The System Information menu displays basic information about the system.
87 CPU Socket2 Indicates a processor is currently installed in the CPU 2 socket. Refer to “Mainboard layout” on page 17 for the location of the CPU 2 socket. Processor T ype T ype of processor currently installed in the server . Processor Speed The processor speed is the speed at which a microprocessor executes in structions.
4 BIOS setup 88 To t a l M e m o r y The screen below appears when y ou select T otal Memory from the System Information window . The T otal Memory menu displays the type and size of DRAM installed in DIMM slots 1A, 1B, 2A,2B, 3A, 3B, 4A, and 4B. The Not Installed setting in dicates that there is no DDR2 DRAM installed.
89 Product Information The screen below appears when you select Product Information from the Main window . The Product Information menu displays general data about the system, such as the product name, BIOS version, mainboard ID, serial number , etc. These entries are for reference only and are not user-configurable.
4 BIOS setup 90 Advanced The Advanced menu contains parameter values that define how the system behaves on startup. W arning! Be cautious in sett ing parameter values in the Advanced menu as any incorrect value may cause the system to malfunction. Press Enter to enter the submenu screen of the parameters shown in the screen below .
91 Peripheral Configuration The Super I/O Configuration submenu lets you define the parameter settings for the system’ s para llel and serial ports. Parameter Description Option Serial Port 1 (Address/IRQ) Indicates the serial port 1 address and IRQ setting.
4 BIOS setup 92 Parallel Port Mode Sets the operation mode for the parallel port. When set to Normal mode, allows normal speed one-way operation. When Bi-Directional, allows normal speed operation in a two way mode. EPP (Enhanced Parallel Port) allows bi-directional parallel port operation at maximum speed.
93 IDE Configuration The IDE Configuration submenu lets y ou define the parameter settings related to the hard disk/s. Parameter Description Option IDE Configuration Enables or disables the integrated IDE. When this parameter is set to P-A T A mode with the SA T A Running Enhanced Mode also enabled, it enables support for P A T A IDE mode.
4 BIOS setup 94 S-A T A Running Enhanced Mode Enables or disables the P A T A and SA T A device support. Enabled Disabled Primary IDE Master Specifies the current configuration of the IDE device connected to the master port of the primary IDE channel.
95 Primary/Secondary/Third/Fourth IDE Master/Slave These items let you select the IDE ha rd disk parameters that the system supports. Parameter Description Option Device T ype of IDE device. V endor V endor of the selected IDE device. Size Capacity of the selected device.
4 BIOS setup 96 LBA/Large Mode Selects the hard disk drive translation method. For drivers with more than 504 MB, LBA mode is necessary . Auto Disabled Block Mode Enhances disk performance depending on the hard disk in use.
97 Floppy Configuration The Floppy Configuration submenu di splays the type of floppy drive installed in the server . Parameter Description Option Floppy A Floppy disk drive type 1.
4 BIOS setup 98 PCI/PnP Configuration The PCI/PnP Configuration submenu lets you specify the settings for the PCI devices. Parameter Description Option Reset Resource Assignment BIOS setup stores the configuration data of Plug and Play devices in NVRAM (Non-volatile Random Access Memory).
99 Boot Settings Configuration The Boot Settings Configuration submenu lets you specify the preferred settings for system bootup. Parameter Description Option Quick Boot Allows the syst em to boot faster by skipping some POST routine.
4 BIOS setup 100 Quiet Boot Enables or disables the Quiet Boot function. When set to Enabled, BIOS setup is in graphical mode and displays only an identification logo duri ng POST and while booting. After booting, the screen displays the operating system prompt (such as DOS) or logo (such as Wind ows 95).
101 Wait for 'F1' if Error When this item is enabled you will be prompted to press F1 when an error is detected during boot up. Enabled Disabled MPS Revision V ersion of the multiprocessor specifications. 1.4 1.1 Memory T est When enabled, this parameter allows the system to perform a RAM test during the POST routine.
4 BIOS setup 102 Onboar d Devices Configuration The Onboard Devices Configuration su bmenu lets you specify settings that are related to the onboard controllers. Parameter Description Option Onboard LAN1 Device Enables or disables the onboard LAN1 controller .
103 Server Management Configuration The Server Management Configuration submenu lets you specify the appropriate settings for the system’ s event handling function. The system event log enables you to record and monitor events that occur in the system (eg.
4 BIOS setup 104 NMI Assert Enables or disables the PCI bus parity error support. Enabled Disabled Reset Disabled Memory When this parameter is enabled, only the the system’ s healthy memory size is displayed during the POST process.
105 PCI Device Event Logging PCI (Peripheral Component Interconnect) is a 32-bit bus that supports a 64-bit extension for new processors, such as Pentium processors. It can run at clock speeds of 33 or 66 MHz. When this parameter is enabled, any PCI device error will be recorded in the event log.
4 BIOS setup 106 Remote Access Configuration The Remote Access Configuration submenu lets you define the parameter settings for the system’ s serial ports. Parameter Description Option Remote Access Enables or disables remote serial access. Serial Disabled Serial Port Number Assigns a serial port to be used for connecting to the console.
107 VT -UTF8 shortcut key combinations The following table lists the escaped sequences that must be sent to represent a special key or command for remote station configuration. Post-Boot Support Enables or disables the BIOS console redirection during system boot up.
4 BIOS setup 108 F11 <Esc><Shift>oz <Esc>! F12 <Esc><Shift>oa <Esc>@ Home <Esc>[<Shift>h <Esc>h End <Esc>[<Shift>k <Esc>k Ins &l.
109 Power The Power menu allows you to configure the system’ s power management feature. Parameter Description Option ACPI-aware OS Indicates whether the system’s OS supports the ACPI standard of power management.
4 BIOS setup 110 AC Lose Handling Defines the power state to resume to after a system shutdown that is due to an interruption in AC power . When set to Last Stat e, the system will return to the active power state prior to shutdown. When set to Stay Off, the system remains off after power shutdown.
111 Boot The Boot menu allows you to set the drive priority during system bootup. It also displays inform ation about the installed storage devices. Press Enter to enter the submenu screen of the parameters shown in the screen below.
4 BIOS setup 112 Parameter Description 1st Boot Device Sets the device from which the system will first attempt to boot up. 2nd Boot Device Sets the device fr om which the system will attempt to boot up when the first attempt failed.
113 Hard Disk Drives The Hard Disk Drives submenu lets you specify the devices that will be considered as the primary and secondary hard drives..
4 BIOS setup 114 Removable Devices The Removable Devices submenu displays the type of removable devices installed in the system..
115 A T API CD-ROM Devices The A T API (Advanced T echnology Attachment Packet Interface) CD-ROM submenu displays the type of A TAPI CD-ROM installed in the system.
4 BIOS setup 116 Security The Security menu allows you to safeguard and protect the system from unauthorized use by se tting up access passwords. Parameter Description Option Supervisor Password Prevents unauthorized access to the BIOS setup utility .
117 T o set a Supervisor/User password 1 Use the up/down keys to high light a password parameter (Supervisor Password or Us er Password) then press Enter . A password box will appear . 2 T ype a password then press Enter . The password may consist of up to six alphanumeric characters (A-Z, a-z, 0-9).
4 BIOS setup 118 4 R etype the password to verify the first entry then press Enter again. T o remove the User passwor d 1 Use the up/down keys to highlight the Clear User Password parameter then press Enter . 2 Enter the current password then press Enter .
119 Exit The Exit menu displays the various op tions to quit from the BIOS setup. Highlight any of the exit options then press Enter . Parameter Description Save Changes and Exit Saves changes made and close the BIOS setup. Discard Changes and Exit Discards changes made and close the BIOS setup.
4 BIOS setup 120.
5 T r oubleshooting.
This chapter provides possible solutions for specific problems. If you cannot correct the problem, contact your local Acer representative or authorized dealer for assistance.
123 Resetting the system Before going through in-depth troubleshooting, attempt first to perform reset your system usi ng one of the methods below . To d o t h i s Press Soft boot reset to clear the system memory and reload the operating system. Ctrl+Alt+Del Cold boot reset.
5 T roubleshooting 124 Pr oblems following initial system installation Problems that occur at initial syste m startup are usually caused by an incorrect installation or configurat ion.
125 First steps checklist • AC power available at the wall outlet? • Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the AC source.
5 T roubleshooting 126 Har dwar e diagnostic testing This section provides a more de tailed approach to identifying a hardware problem and locating its source. Caution! T urn off devices before di sconnecting cables: Before disconnecting any peripheral cables from the system, turn off the system and any external peripheral devices.
127 Confirming loading of the OS Once the system boots up, the operating system prompt appears on the screen. The prompt varies accord ing to the operating system. If the operating system prompt does not appear , see "No Characters Appear on Screen" on page 130.
5 T roubleshooting 128 • Make sure the FDD and signal cables are properly connected. • Check that relevant switches and jumpers for the FDD are set correctly . • Check that FDD is properly configured. • If you are using the onboard disket te controller , use BIOS setup on page 81 to make sure that onboard “Floppy A” is set to 1.
129 CD drive cannot read a CD. Do the following: • Make sure you are using the correct type of CD. • Make sure the CD is properly seated in the drive. • Make sure the disc is unscratched. • Make sure all cables are connected to the CD drive. New memory modules installed are not detected.
5 T roubleshooting 130 Server hangs when the drivers are loaded. • Change the PCI interrrupt settings. External device connected to a USB connector does not work. Do the following: • Reduce the number of external devices connected to a USB hub. • Refer to the documentation that comes with the device.
131 • Remove all add-in cares and see if the system boots. If successful, add the cards back in one at a time with a reboot between each addition. • Make sure the memory modules comply with the system requirements. • Make sure the memory modules have been populated according to the system requirements.
5 T roubleshooting 132.
Appendix A: System management.
This appendix shows you how to install the ASM software package and gives information about the software program and utilities bundled with your server .
135 Y our Altos G710 server supports the following system management utilities: • ASM (Acer Server Management) This utility allows you to spot er rors or potential trouble spots in the network servers through a single management station. For details go to page 137.
Appendix A: System management 136 ASM Acer Server Management is a server management tool. It is specially designed to help spot errors or potential trouble spots in the network servers through a single management station.
137 System setup Make sure that your system me ets the requirements listed above before proceeding. Y ou may also want to change your screen resolution to 800 x 600 or higher for optimum viewing. Installing ASM Agent Follow the steps below: 1 Log in to the managed server using the Administrator account.
Appendix A: System management 138 T o launch the program, on th e Windows taskbar click on the Start button, point to Programs , select Acer Server Management Suite then click ASM Console .
139 ePanel ePanel lets you see at a glance the Altos G710 configuration information. Y ou can view the server’ s system information, system health, system resource utilization, and customize the ePanel based on your personal requirements and preferences.
Appendix A: System management 140 RAID configuration The SCSI RAID configuration utility allows you to change the default RAID configuration, such as the sy stem volume of your hard disk. Caution! Using the RAID Configuratio n utility erases all data previously saved in the hard drives.
Appendix B: Acer Altos G710 rack installation guide.
This appendix shows you how to set up the Altos G710 server in a rack mount configuration..
143 Setting up the system rack Important! Observe the electrostatic discharge (ESD) precautions indicated on page 39 when perfo ming the follow ing procedures. Do not attempt the procedures desc ribed in the following sections unless you are a qua lified technician.
Appendix B: Acer Altos G 710 rack installation guide 144 • Elevated operating ambient temperature The maximum operating temperature of the system is 35 °C (95°F). Careful consideration should be gi ven to installing the system in an environment compatible with the 35 °C (95°F) maximum ambient temperature.
145 System rack installation The Altos G710 server system can also be mounted in a rack-model position. A rack mount kit is av ailable for customers who want to convert a tower-mounted system to rack-model design. T o purchase a rack mount kit, contact your local Ac er representative or order directly from http://www .
Appendix B: Acer Altos G 710 rack installation guide 146 V ertical mounting hole patter n The four vertical rails of the sy stem rack contain mounting holes arranged in a manner shown in the figure below: The system occupies 5U in the ra ck. Count the U positions and hole numbers from the bottom up.
147 Screw types used The following screws are used in the assembly of the Altos G710 system and bundled rack-mountable components: Screw type and part number Figure Usage #8-32 x 0.25 inch Securing th e inner mounting rails to the system Hex head #6-32 0.
Appendix B: Acer Altos G 710 rack installation guide 148 Installing the system into the rack Caution! T o minimize the chances of injuries, make sure that two or more people help in installing the server .
149 (3) Pull the stands from the server (3) . 3 Remove the inner rails from the mounting rails by following the steps below: Note: The rack mount kit contains a bag of screws, two sets of side handles, rack brackets and mounting rails. The side handles are attached to the sides of the server .
Appendix B: Acer Altos G 710 rack installation guide 150 (2) Depress the release latch and slip the inner rail out. (3) Do the same thing to the other mounting rail. 4 Attach the inner rails to the serv er by following the steps below: (1) Align the inner rails to the top and bottom sides of the server .
151 (2) Secure the side handles to the server using the eight hex head #6-32 screws (see page 147) from the rack mount kit. 6 Set the server aside. 7 Install the rack brackets to th e rack by following the steps below: (1) Align the rack brackets to the mounting rail until the six screw holes become visible.
Appendix B: Acer Altos G 710 rack installation guide 152 (3) Repeat this process to install the other cage nuts in their appropriate locations. 9 Install the mounting rails to the ra ck by using four M6 x L10 metal screws (see page 147) for each mounting rail.
153 10 Extend the middle sliding piece of each mounting rail forward until you hear a click sound. 11 Install the server into the ra ck by following the steps below: (1) Carefully align the inner rails attached to the server with the fully extended mounting rails on the rack.
Appendix B: Acer Altos G 710 rack installation guide 154 Caution! T o avoid personal injury , care should be taken when pressing the inner rail release latches and sliding the component into the rack. 12 Attach the cable arm to the system by following the steps below: The optional cable carm allows you to tie-wrap all cables to and from the system.
155 (1) Attach the cable arm to the re ar of the system using two M4 x L8 metal screws and nuts (see page 147). (2) Install two cage nuts into the rail to which the cable arm is to be attached. (3) Extend the cable arm enough to a ttach it to the rail using two M6 x L10 metal screws (see page 147).
Appendix B: Acer Altos G 710 rack installation guide 156 (4) Insert the power , peripheral and networking cables into their appropriate ports (1) . Refer to “Connecting peripherals” on page 28 for detailed instructions. (5) Bundle all cables to the cable arm using the cable clamps (2) .
Appendix C: SCSI RAID configuration.
This appendix shows you how to create a RAID volume in your SCSI drives..
159 Configuring the SCSI/SCSI RAID HBA This section shows how to create a RA ID 1 (mirror) volume. This feature requires the installation or presen ce of a LSI Logic 53C1030 SCSI controller . Using the SCSI HBA setup utility During bootup, press Ctrl+C to enter the LSI Logic Configuration screen.
Appendix C: SCSI RAID configuration 160 If you change the settings in th e Hot Spare field, the following messages appear: WARNING: Data on driv e will be LOST! Press DELETE if data loss OK or any other key to cancel. 6 Press the Delete key to ignore.
161 Creating a RAID 1 volume 1 After rebooting the server , press Ctrl+M to enter the MegaRAID Configuration screen. The Management menu appears. 2S e l e c t Configuration . The Configuration menu appears. 3S e l e c t New Configuration , then select YES .
Appendix C: SCSI RAID configuration 162 5 When initialization is complete , press any key to continue. 6 Press Esc to return to the Management menu. 7 T o exit the utility and reboot the server , follow the steps below: (a) In the Management menu, press Esc .
Appendix D: ePanel.
This appendix gives information on how to use the ePanel utility . ePanel utility allows you to view and configure the server’ s system configuration information.
165 Overview ePanel lets you see at a glance the Altos G710 configuration information. Y ou can view the server’ s system information, system health, system resource utilization, and customize the ePanel based on your personal requirements and pr eferences.
Appendix D: ePanel 166 Installing ePanel Before you begin installation, ma ke sure you have a Microsoft Windows 2000 Server (SP4) or Windows Server 2003 OS running on your system. 1 Install the ePanel Device Driver: (1) Insert the EasyBUILD Reource CD into the server’ s CD-ROM drive.
167 (1) Insert the EasyBUILD Manual CD into the server’ s CD-ROM drive. The EasyBUILD Utility & Manual CD window appears. (2) Double-click the Acer ePanel folder . (3) Click Microsoft .NET Framework 1.1 , the path to the .Net installer appears. (4) Click Setup .
Appendix D: ePanel 168 (5) Follow all onscreen instructions to complete installation. 3 Install ePanel Agent: (1) Insert the EasyBUILD Manual CD into the server’ s CD-ROM drive. The EasyBUILD Utility & Manual CD window appears. (2) Double-click the Acer ePanel folder .
169 (3) On the left pane, click the Add/Remove Windows Components option. The Windows Components Wizard window appears. (4) Select the Management and Monitoring T ools check box. (5) Click Details . The Management and Monitoring T ools window appears.
Appendix D: ePanel 170 (6) Select the Simple Network Management Protocol check box. (7) Click OK . (8) Click Next . The Completing the Windows Components Wizard window appears. (9) Click Finish . (10) Click Close to exit Add/Remove Programs window . 5 Install ASM Agent: (1) Insert the EasyBUILD Management CD into the server’ s CD-ROM drive.
171 (2) Click the Server Box icon from the main menu. The License agreement window appears. (3) Click Accept . The EasyBUILD Management CD window appears.
Appendix D: ePanel 172 (4) Double-click the G710 folder , then click ASM Agent for G710 . (5) Click Setup . The installation wizard will be initialized.
173 (7) Click Next . Y ou will be prompted to choose a destination directory . (8) Click Next to accept the default location. The Select Features window appears.
Appendix D: ePanel 174 (9) Select the feature you want to install, then click Next . The following dialog box appears. (10) Click Ye s to allow SNMP packets from any host. The following dialog box appears. (11) Click Ye s . The SNMP service needs to be stopped to install/uninstall ASM Agents message appears.
175 (13) Click OK . The InstallShield Wizard Complete window appears. (14) Select the Y es, I want to restart my computer now radio button. (15) Click Finish .
Appendix D: ePanel 176 ePanel module The module boasts of a true-color high resolution LCD screen. A configuration program is built into the ePanel board allowing you: • Configure the network settings • View general data about the server such as: • System information, • System health (i.
177 3 T ab Use this key to switch between functions. 4 Exit Use this key to close a submenu or return to the main menu. No. Icon Key Function.
Appendix D: ePanel 178 ePanel main menu After powering on the Altos G710, th e server starts up and initialize the POST process. After completing the system startup is complete, the ePanel main menu appears.
179 • S/W & F/W V er . The S/W & F/W option lets you view the software and firmware version information for the BIOS , system OS, Agent and ePanel firmware.
Appendix D: ePanel 180 • Memory This option displays the system ’ s memory information including total size, used and utilization of the system memory . • HDD The HDD option displays system ha rdware information including volume status, drive capacity , and utilization level.
181 • V oltage This option displays the voltage le vels and status of the monitored voltage. • T emperature This option displays the current te mperature level of a specified component. System status monitoring System status is indicated by color-coded icons.
Appendix D: ePanel 182 Network The Network menu displays the system’ s current network configuration. • Net & IP Info The Net & IP Info option displays the current network configuration.
183 Note: By default, the time interval for setting the server’ s DHCP (Dynamic Host Configuration Protoc ol) option is 60 seconds. When you change network settings of the NIC 1 host, the server will wait for 20 to 60 seconds to get the IP address from the DHCP server .
Appendix D: ePanel 184 orientation from horizontal for fu ll tower to vertical for rack- model. • Edit Date This option is used to set th e date and time format settings. • Password This option allows you to safegua rd and protect the server from unathorized use by setting up a ccess passwords.
185 • Shut Down This option is used to power off or restart the system. Important: Altos G710 cannot be turn ed off or restarted from the ePanel LCD display when it is running in Safe Mode. T o power off the server , see page 34 for the detailed instruction.
Appendix D: ePanel 186.
187 Index A Acer Server Management (ASM) system requirements ASM Agent 136 ASM Console 136 system setup 137 install ASM Agent 137 install ASM Console 137 Altos RAID-enabling key 67 installing 67 B BIO.
188 MegaRAID utility 160 assign hot spare 161 create RAID 1 161 initialize RAID volume 161 RAID volume initialization 160 SCSI HBA utility 159 load default 160 load default settings 159 SCSI RAID HBA .
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