Instruction/ maintenance manual of the product C420 Avaya
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JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 1 of 16 PlantronicsC4 20 Avaya Solution & Interoper ability Test Lab Application Notes for Plantronics Blackwire C420 Headsets with Avaya IP Softphone, Avaya IP Agent and Avaya one- X® Communicator - Issue 1.
JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 2 of 16 PlantronicsC4 20 1.
JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 3 of 16 PlantronicsC4 20 2. Reference Configuration Figure 1 illustrates the test config uration used to verif y the Plantronics solution.
JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 4 of 16 PlantronicsC4 20 3.
JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 5 of 16 PlantronicsC4 20 4.1. Configure Stat ion for A vaya IP Softph one or Av aya one- X Communicato r Use the add station n command, where n is an available extension in the dial-plan.
JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 6 of 16 PlantronicsC4 20 4.2. Configure Stat ion for A vaya IP A gent Use the add station n command, where n is an available extension in the dial-plan to create a new station to be used by Avaya IP Agent.
JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 7 of 16 PlantronicsC4 20 4.3. Configure IP C odec Set The following screen shows the codec set configuration that was used during the te st.
JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 8 of 16 PlantronicsC4 20 Plantronics Blackwire C420 Headset is automatically detected in Microsoft Windows as Plantronics C420 .
JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 9 of 16 PlantronicsC4 20 6. Configure A vaya IP Agent After logging into Avaya IP Agent, select Audio Tuning Wizard from the menu as shown below.
JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 10 of 16 PlantronicsC4 20 Select Headset or Handset . Click Next and follow the remaining procedures to tune the a udio.
JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 11 of 16 PlantronicsC4 20 7. Configure A vaya one -X Communicat or After logging into Avaya one-X Communicator, select Settings Ge neral Settings from the menu as shown below.
JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 12 of 16 PlantronicsC4 20 Plantronics Blackwire C420 Headset is automatically detected in Microsoft Windows as Plantronics C420 .
JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 13 of 16 PlantronicsC4 20 9. General T est Approach and T est Result s All test cases were performed manually . The following features were verified: Placing calls to the voicemail system.
JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 14 of 16 PlantronicsC4 20 10. V erification S te p s From the Windows Control Panel, open Sounds and Audio Devices and click the Audio tab.
JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 15 of 16 PlantronicsC4 20 12. Additional Refe rences This section references the Avaya and Plantronics documentation that are releva nt to these Application Notes.
JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 16 of 16 PlantronicsC4 20 © 2010 Avaya Inc. All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avay a Inc.
An important point after buying a device Avaya C420 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Avaya C420 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Avaya C420 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Avaya C420 you will learn all the available features of the product, as well as information on its operation. The information that you get Avaya C420 will certainly help you make a decision on the purchase.
If you already are a holder of Avaya C420, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Avaya C420.
However, one of the most important roles played by the user manual is to help in solving problems with Avaya C420. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Avaya C420 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
